Ocean Express Procedure: Quote and Bind Renewal Cargo

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1 Ocean Express Procedure: Quote and Bind Renewal Cargo This guide provides steps on how to Quote and Bind your Renewal business using Ocean Express. Renewal Process Click the Ocean Express link within the Renewal Alert 1. Agent HQ Renewal s A renewal alert will automatically be sent to you 90 days prior to the policy expiration date indicating your Ocean Express Cargo policy is due to expire. The will contain detailed instructions for accessing your pending renewal account. Scroll down and view all information. Note: The Subject of the will be the ACTION REQUIRED: Account Name, Renewal Effective date and Cargo Renewal Solicitation. The Account Information page displays Enter your individual AgentHQ User ID Enter your AgentHQ Password Click Logon 2. Ocean Express - Welcome Page Click the Ocean Express link in the renewal alert to log into AgentHQ and access Ocean Express to quote and bind your renewal. Ocean Express Welcome displays. Note: If no action has been taken by the 60 th day prior to policy expiration, a reminder will be sent to you. Another will be sent to you the 30 th day prior to expiration if no action has been taken on your renewal. Announcements, including moratoriums will be shown on the Welcome To Travelers Ocean Express page. Click Account List 1 of 9

2 3. Ocean Express Account List 5. Qualify Account Page Account List displays. Click the Account Name with Transaction Type Renewal Ocean Express Account List Page will re-display and with the Account Name highlighted in grey. Click Edit 4. Account Information Page Qualify Account displays. Important: Review the existing information carried over from the prior term. Make any updates to the account information for the upcoming term. If on the prior term you had either Domestic Transit and/or Unnamed Third Party Warehouse they will be indicated on the Coverage Information page. Only de-select these coverages if they no longer apply. Named Warehouse: Check the Named Warehouse box if applicable to the renewal. Selection of this coverage will result in the account being referred to an Ocean Marine Account Executive for Review. For details on completing the Named Warehouse page refer to the New Bus Quick Guide under the Cargo Reference Materials on the left navigation bar. Click Next. Account Information displays Important: Review the existing information carried over from the prior term. Make any updates to the Account Information for the upcoming term. Click Next 2 of 9

3 6. Quote Account Page 7. Quote Proposal Quote Account displays Important: Review the existing information carried over from the prior term. Make any updates to the account information for the upcoming term. Annual Domestic Values Shipped and Domestic Transit Limit will only display if on the prior term OR if Domestic Transit was selected on the Qualify Account page the fields will display and will be required to be completed. Unnamed Third Party Warehouse Limit will only display if it was on the prior term OR if Unnamed Third Party Warehouse was selected on the Qualify Account page the field will display and will be required to be completed Click Generate Quote. The Renewal Quote Letter will display in a new window. Review the quote carefully for accuracy. Print and/or save the quote for your file. If you have questions on the renewal quote scroll to the end of the quote letter and click the address displayed for the contact to open an outlook . 3 of 9

4 8. Bind Account Bind Account displays. A message in Red at the top of the page provides steps to Bind or the steps to take to change previously entered information: Ready to Bind? Complete the required additional information, and then just click the 'Bind Account' button at the bottom of the page. Not Ready to Bind? If you want to change any aspect of the quote (e.g. effective date, limits, deductibles, etc.), select 'Account Information' in the left navigation bar, and then make the desired changes on each page. When you reach the last page, simply click 'Generate Quote.' Unless a referral to an underwriter is required, you will receive a revised quote immediately. The Bind Account page will redisplay. A message will display in Red to verify the account will be bound and issued. You are about to bind and issue a policy for your assured. Press Continue Bind to complete the transaction, or Cancel Bind to stay on the page Click Continue to proceed with binding this account. Click Cancel Bind to return to the Bind Account page and edit, if necessary. Use the links in the left navigation bar under the New Business heading to edit other pages of the account and to revise a quote. Refer to the Optional Quote section at the end of this reference guide for more information. Billing Method: Select the appropriate Billing and Payment Plan Method from the drop down menu. Click Bind Account. 4 of 9

5 9. Binder Anniversary A Travelers Ocean Express Cargo Account Anniversary will be sent providing billing and account information. Note: the subject of the will be Account Name, Effective Date, Cargo Account Anniversary. The Binder displays in a new window. Note: The binder displayed above is a partial sample of a binder. Please make sure to scroll through and review the entire binder. 10. Ocean Express Account List Please review the binder carefully Print and/or save the binder for your file. A message displays confirming the Account has been bound. Click OK. The Ocean Express Account List page displays. The Account Search Criteria on the Ocean Express Account List page can be used to filter the displayed Account List to view accounts by: Status, Agency, and Individual Producer. The account will be listed as a Renewal and will be in a status of Issued. To locate the issued Renewal, use the Acct Status filter and select Issued. Click Go, within the Start New Business section at any time to begin a new account. When finished using Ocean Express, close the Browser window to exit. 5 of 9

6 How to Update or Make Changes to an Existing Quote and Generate a Revised Quote Note: Previous quote letters are not saved with in Ocean Express. If you need to bind an account based on prior entry information amend the applicable fields in Ocean Express on the Quote Account page click Generate Quote. Referred Accounts For renewals, if the prior term previously had an entry that caused the account to refer and that same condition applies to the renewal the account will not be referred again for the same item. If information is added or changed for the new term that was not on the prior term that would cause a referral, A message will display in Red to indicate the account will be referred to Account Executive to review. To change previously entered information or to generate an optional quote click the appropriate Ocean Express Page on the Navigation Bar: Account Information Qualify Account Quote Account Notes (if applicable) Change appropriate field(s) and Navigate to the Quote Account page. Click Generate Quote When you click Generate Quote the Quote letter will display in a new window. Review the quote carefully for accuracy. Print and/or save the quote for your file. When finished reviewing/printing the quote, close or minimize the window to view Ocean Express, still open behind the quote letter. The Bind Account page will display. Take the necessary steps to bind the quote. Click Refer to save information added so far and have the system send the account to an Account Executive for review. You will receive an with the Quote Letter attached or an Account Executive will contact you for additional information within one business day. Click Cancel to return to the Quote Account page and edit responses, if necessary 6 of 9

7 Depending on the reason for referral, the Account may be either: Approved where the Account can be accessed from the Ocean Express Account List Page to continue with the binding; When the referred account is approved you will receive an with the quote attached. Note: the subject of the will be TRAVELERS Ocean Express Cargo QUOTE - Account Name. Notes Notes can be used to provide Travelers with additional account or insured information including additional named insured s. Notes can be added anytime during the Ocean Express Shipwright Renewal Process. For details on how to add a Note please refer to the Cargo New Business Quick Guide. Declined indicates the Account is not eligible to continue in the Ocean Express system, but will be further reviewed and underwritten through an Ocean Marine underwriting office. Note: the subject of the will be TRAVELERS Ocean Express Cargo REFFERAL - Account Name. The Notes List page displays Add Note: Click to add another note with a different subject. Inquire function is available for Individual notes: Click note to highlight 7 of 9

8 Data Summary The Data Summary is a synopsis of the individual account entry into Ocean Express. Common Functions, Fields and Entry Tips Fields shown in blue with a line under them provide additional information when hovered over: Additional field entry information is shown in purple text. On the Ocean Express Account List Page in the Account List section click on the Account. Click Data Summary Fields that have a drop down box, select a value from within the drop down box to make a selection, or press the first letter of the selection type on the keyboard until the correct item displays in the field. Always scroll to the bottom of the page to complete all appropriate field entry information. There is no spell check with in Ocean Express verify that all field entries are spelled correctly. Use the left navigation bar to move to specific tasks or reference materials within the Ocean Express system. Some selections on the navigation bar are protected until a submission is created. Depending on responses for initial field entry selections on a page, sections may expand and additional follow-up questions will display. When you click Data Summary the Data Summary will display in a new window. Print: Click to produce a hard copy of the Data Summary. Note: the Data Summary can also be saved on line by clicking File and then Save As. Example: when Other is selected in a drop down box an additional field will display to complete the description: 8 of 9

9 Additional field information or page errors are displayed in Red text at the top of the page. Example: Contact Information System Support Tel: Underwriting & Processing Questions Send an to: If your agency is located in the state of: CT, MA, ME, NH, NJ, NY, RI, or VT If your agency is located in the state of: AK, AZ, CA, CO, HI, ID, MT, NM, NV, OR, UT, WA, or WY If your agency is located in the state of: AR, IA, IL, IN, KS, KY, LA, MI, MN, MO, MS, ND, NE, OH, OK, SD, TX, or WI If your agency is located in the state of: AL, DC, DE, FL, GA, MD, NC, PA, SC, TN, VA, or WV 9 of 9

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