Frequently Asked Questions on One Page Internet Banking

Transcription

1 Frequently Asked Questions on One Page Internet Banking 1. What is Saraswat Bank One Page Internet Banking? Saraswat Bank One Page Internet Banking is the easiest way of online banking anytime, anywhere, at your convenience; from your personal computer / laptop / mobile. 2. I do not have any Personal Computer / Laptop? You can access Saraswat Bank One Page Internet banking facility from any computer/laptop with secured internet connectivity and anti-spam software. 3. Who is eligible for Saraswat Bank One Page Internet Banking? Saraswat Bank One Page Internet Banking facility is available to all the customers/mandate holders having a debit card and with the authority to operate the accounts with full permission. 4. What are the features/benefits of Saraswat Bank One Page Internet Banking? Features of Saraswat Bank One Page Internet banking: a. Bank 24X7 - anywhere, anytime b. Safe and secured Online Banking c. User Registration: i. User on-boarding with your debit card credentials ii. Reset password instantly with your debit card credentials d. Linked Accounts: i. You can view your Savings/Current/Overdraft bank account details, account balance, and also download statements. e. Loans: i. You can view your Loan Account details at a glance (Principal, Outstanding Balance etc.), download statements. f. Deposits: i. You can view your Term Deposit Accounts details at a glance (Principal, Maturity amount etc.), download statements.

2 g. Fund Transfer: i. Own accounts Transfer funds to your own linked accounts. ii. Intra Bank Transfer funds to any other accounts of Saraswat Bank iii. Inter Bank Funds Transfer (RTGS/NEFT/IMPS) Transfer funds to Other bank accounts. h. Fixed Deposit: i. Open Instant Term Deposit and Recurring Deposit receipts. i. E-Services: i. Update your ID ii. Register for Mobile Banking Registration. iii. View tax credit details (Form 26AS). iv. For a detailed list of services please visit the Internet banking site j. Cheques: i. Give stop payment instructions on issued cheques. ii. Request for Cheque Book, Cardless cash withdrawals. 5. Why should I register for One Page Internet banking? Saraswat Bank One Page Internet banking is the easiest way of managing the operations and transactions in your accounts 24X7 without a visit to your branch. 6. Are there any charge / cost for registration of One Page Internet Banking? No. Internet Banking registration is absolutely free of cost. There is no prescribed fee or AMC charge. 7. How safe & secured is the One Page Internet banking? Saraswat Bank One Page Internet banking is absolutely safe & secured with VAPT (Vulnerability Assessment and Penetration Testing) certificate from the authorities along with the certificate by RBI s ethical hackers. The servers are protected with strong firewalls against malwares. We provide multiple layers of protection to secure your online banking experience. A high secured Login Id and Password is one layer of

3 security to access your account. Second factor authentication is in the form of One Time Password (OTP) for all financial transactions. If an unknown user tries to access your account by using various passwords, your account will automatically get locked. Every time you log into Internet Banking, your last login date and time will be displayed so that you can keep a track of access to your accounts. 8. How to register for One Page Internet Banking? To register for internet banking, all you need is the login ID and login password. The login ID is your customer number. Existing users can use the customer number and existing login password. New users can register based on the debit card credentials by using New User Registration option. Enter the customer number, 16-digit debit card number, expiry date and CVV. Accept the terms & conditions and click on Submit. An OTP will be received on your registered mobile number following which you can set your login password. Your registration is now complete. Enjoy all the services of Saraswat One Page Internet Banking. In case of users with no debit card, kindly visit the nearest branch and apply for a new Insta Debit card, post which one can on-board for Internet banking instantly. 9. How to get the login ID? Your login ID is your unique customer number, printed on your passbook. Else, kindly give a missed call on to get the customer number. If you are unable to locate the same, contact your nearest branch or enquire on Help Desk. 10. What to do if I forget my Login password? Now, no need to remember the answers of the registration questions.

4 In case you forget your login password, click on Reset Password link on the login page and generate your password using the 16-digit debit card number, expiry date and CVV. 11. Can I change the Login ID and password later? The login ID cannot be changed ever as it is the unique customer number assigned to you. The login password can be changed any time. It is advisable to change your login password periodically for your safety. 12. How many passwords do I have for One Page Internet banking? There are only two passwords precisely Login Password &One Time Password (OTP). No transaction password any more. 13. What is the policy on creating passwords? Login password complexity should be in the form of at least 8 alphanumeric characters consisting of 1 upper case alphabet, 1 lower case alphabet, 1 number and a special character. Your new password cannot be the same as your last one login password. Your login password would be expired in 90 days after which you have to change your password. 14. What is an OTP? OTP is the One Time Password which is sent to your registered mobile number while performing any transaction. The transaction will not be complete unless you enter the OTP in the valid option. 15. I am not receiving OTP on my mobile? If you are unable to receive the OTP on your registered mobile number, check whether your mobile handset is within the network area. If you still encounter the problem, contact your Mobile service operator or your nearest branch or enquire on Help Desk. 16. What are the general precautions to be taken to protect my account on the internet?

5 To protect your account from any fraud please take care of the following points: a. Do not disclose your passwords to anyone. Do not write it down. Avoid using the same passwords for all your online transactions. b. Change your password quite often to protect your account even if inadvertently you may have disclosed it to someone. c. Avoid opening or replying to spam s, as this will give the sender a confirmation that they have reached a live address. d. Never respond to s that request personal information. e. Create a complex password which will be difficult to crack. f. Avoid using cyber cafes to access your internet banking accounts. g. At cyber cafes PCs may be infested with viruses and Trojans that can capture and transmit your personal data to fraudsters. h. Beware of typing passwords on unknown PCs. i. Installing anti-virus software and keeping it up to date will help detect and disable malicious attacks. j. Before submitting your bank details or other sensitive information there are a couple of checks you can do to help ensure the site uses encryption to protect your personal data: k. If the address bar is visible, the URL should start with 'https: //' ('s' for secured) rather than the usual 'http: //'. l. At Saraswat Bank, we would never ask for your personal details through an or through phone, fax or in-person. If any of our bank personnel asks you for your password, do not disclose it and report him or her immediately to us. 17. What is Registered Mobile number? Your mobile number registered with Saraswat bank is known as Registered Mobile number. All information and updates, all OTP, transaction confirmation messages will be received on the same mobile number.

6 18. Is it mandatory to register my Mobile number & Id with Saraswat Bank? You must register with Saraswat bank; your mobile number for SMS facility & Id for notification purpose. 19. I am a Joint holder in the account; can I use the separate Username & Password? Being a joint holder you would be assigned a unique customer number which would be different than your 1 st account holder. With this unique customer number and your login password you can access One Page Internet Banking. 20. I am still unable to login with the Username and Login password? It might be due to: Verify your login ID and password. Please note the passwords are case sensitive. You can also use the Virtual Keyboard to avoid errors in typing. After three incorrect login attempts, your Login ID gets locked. In such a case, you need to reset your password using debit card credentials. If you still encounter the problems, contact your nearest branch or enquire on Help Desk. 21. What is Session time Out? I am getting error of Session Time Out? Once you are logged into Saraswat One Page Internet banking, your session will be automatically expired after 180 seconds of idle time. It is one of the security features. 22. How to open a new Fixed Deposit receipt? Following are the steps for opening your Fixed Deposit online: i. Login to Saraswat Bank One Page Internet banking with your Customer number and Login password. ii. Go to the Fixed Deposit widget at the top. You will be able to see the existing latest rate of interest for all the products and tenures. iii. Click on "Open" option.

7 iv. Select one of your debit accounts through which the funds are to be utilized for opening a receipt. v. In case if you already have a Term Deposit account in the branch same as your debit account, you can create the new receipt under the same term deposit account. vi. In case if you don t have any Term Deposit account, no need to visit the branch. You can still create the new receipt by selecting the product and tenure. vii. You can validate and check the maturity amount for the principal, rate of interest and tenure selected by you. viii. Post the validation, click on "Submit" On clicking Submit, your request for the new Term Deposit account/receipt will be placed. A confirmation message will be sent to you on your registered mobile number. Please note: In cases where there are any exceptions in your account viz. (Customer not authorized, KYC not complied etc.) your request for new Term Deposit account/receipt will not be processed. In such case, you will have to contact the nearest branch for further process. 23. Can I close my existing Fixed Deposit Receipt? You will not be able to close the Fixed deposit accounts/receipts online though you have created the same online. For any premature closure or closure on maturity of any of your fixed deposit receipts, you will have to contact the nearest branch for the further process. 24. What is the Fund Transfer? Fund transfer is the facility that allows you to transfer funds from your accounts to any of your linked accounts or any other Saraswat Bank account or any other Bank account through RTGS/NEFT/IMPS. The funds transferred to your linked accounts or any other Saraswat Bank accounts are credited instantly. Funds transferred through IMPS are credited instantly. Funds transferred to any other bank account through RTGS and/or NEFT before cut-off time will be credited on the same day and post cutoff time would be credited on the next working day.

8 25. What is the cut off time for RTGS/NEFT/IMPS? a. RTGS - From Monday to Saturday (except 2 nd & 4 th Saturday) timings are: 8:00 am to 4:30 pm b. NEFT - From Monday to Saturday (except 2 nd & 4 th Saturday) timings are: 8:00 am to 6:30 pm c. IMPS - 24*7 (anytime) 26. What is the daily transaction limit? The daily transaction limits for the existing users are the same as the user may have defined previously. For a new User registration, the daily transaction limit per day would be by default as: I. For Other accounts of Saraswat Bank - Rs.20 lakhs II. For RTGS - Rs.20 lakhs III. For NEFT Rs.20 lakhs IV. For IMPS- Rs.5 lakhs Existing or New users can enhance or reduce the daily limits through Manage limits option provided under E-services. 27. Are there any charges for fund transfers? Presently, there are no charges for using the funds transfer facility. 28. Can I make RTGS/NEFT transactions on holidays? Requests for RTGS/NEFT transactions are accepted on Holidays & Sundays (Holidays and Sundays as defined by RBI) but the actual debit from your account and corresponding credit is processed only on the next working day.

9 29. What details do I need to provide in order to utilize fund transfer facility to Other Bank Accounts (RTGS/NEFT/IMPS)? To carry out any fund transfer (RTGS/NEFT/IMPS) you need to first register the payee either through Saraswat Bank mobile application or Saraswat Bank One Page Internet banking. For registering the payee, the following information is required: a. Beneficiary name and nick name b. Beneficiary account number c. IFSC code of the receiving bank &branch To register the payees through internet banking please follow the steps: i. Login to One Page Internet banking ii. Under Funds Transfer option, go to Add Payee iii. Enter the Beneficiary Name, Nick Name, Beneficiary Account Number and IFSC code. iv. Enter the OTP received on your registered mobile number. v. Once completed, your payee is registered. Please note: For the safety of your account, the fund transfer facility through Internet Banking will be available only after the cooling period of 2 hours for the new payees added either through Saraswat bank mobile application or Saraswat Bank One Page Internet banking. Also, funds transfer to a specific beneficiary is allowed only twice per day. i.e. Only two transactions can be executed for one beneficiary in a day. 30. How do I update my ID? Under E-services, there is an option of Update ID. You will be prompted with your existing ID registered with the Bank. The new ID can be entered and click on Submit. Your new ID will be registered with the Bank. 31. What is Manage limits?

10 In manage limits option, at the discretion of the user, one can enhance or reduce the daily transaction limit per day as follows: For Other accounts of Saraswat Bank upto Rs.20 lakhs For RTGS upto Rs.20 lakhs For NEFT - upto Rs.20 lakhs For IMPS- upto Rs.5 lakhs 32. What is Link Aadhar number? If your aadhar number is registered with the Bank, you can link your account to the Aadhar number to receive the Govt. /gas subsidy directly in your account. In case where Aadhar number is not registered with the Bank, contact the nearest branch for the further process. 33. What is activity log report? Activity log report displays all the activities executed by you from login till logout. 34. What is Cardless cash withdrawal? Cardless cash withdrawal is the innovative withdrawal service. In case if you forget your debit card and you are out of cash, you can instantly place a request through internet banking cardless cash withdrawal option. Once the request is placed, you can withdraw cash from any of Saraswat Bank ATM. Please note: This request can be used only once a day i.e. Only one request per day can be placed. 35. What is Mobile Banking Registration? In case if you are not using the Saraswat Bank mobile application, you can start using it instantly. Download the app from Play store. Login to One Page Internet Banking. In mobile banking registration option, you have to enter the mobile number and set your login and transaction pin (4-digit numerical pin for both). Once completed, you are registered for mobile banking. Start using and enjoy the Saraswat Bank mobile application with many new features to explore. 36. What is view 26AS statement?

11 Form 26AS consists of the following information: I. Details of tax deducted on behalf of tax payer by deductors II. Details of tax deducted on behalf of tax payer by collectors III. Advance tax/self-assessment tax/regular assessment tax deposited etc. by tax payers (PAN holders) You will be redirected to the TRACES website. 37. What is stop payment of cheque? Stop payment of a particular cheque can be done before the encashment of the cheque. Enter the cheque number you wish to stop and click on Submit. The request will be processed instantly and the charges of Rs.25/- plus service tax will be debited from your account. Please note: Request once submitted cannot be withdrawn 38. What is Inward Clearing Cheque? You can view the details of the issued cheque presented in the clearing for the day. 39. What is request new cheque book? A request can be placed for a new cheque book. Steps to follow: 1. Go to the widget of Cheques 2. Select the account for which a cheque book is required. 3. Select the address type and delivery type 4. Enter the number of cheque books required 5. Click on Submit On clicking submit, a request for new cheque book will be placed and the physical cheque book will be delivered to your selected address in 7-10 working days. 40. What is cheque status request? Cheque status request displays the status of any of your cheque whether issued/paid/stopped.