Reporter User Guide RapidFire Tools, Inc. All rights reserved Ver 4T

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1 Reporter User Guide 2017 RapidFire Tools, Inc. All rights reserved Ver 4T

2 Contents Overview... 3 Components of the Reporter... 3 Reporter Appliance... 3 Network Detective Application... 3 Diagnostic Tool... 3 Reporter Features... 4 Automated Assessment Reporting... 4 Automated External Vulnerability Scanning... 4 Remote Updating of the Reporter... 4 Automated Reporting Best Practices... 5 Ensuring Most Recent Scans Have Been Performed... 5 Best Practices when Scheduling Report Generation Time and Intervals for Multiple Client Networks... 5 Getting Started... 5 Prerequisites... 5 Reporter Deployment Options... 6 Reporter Appliance System Requirements... 6 Installing the Reporter on Hyper-V or on VMware... 6 Starting the Reporter on Hyper-V or on VMware... 6 Connecting the Optional Small Form Factor Computer Server... 7 Installation Instructions and Initial Set Up of the Reporter Appliance... 7 Configure Reporter to Access Scan Data and Generate Reports... 8 Step 1 Opening Existing Network Detective Site with an Active Assessment Project... 8 Step 2 Associate a Reporter Appliance with the Site... 8 Step 3 Verify that a Client-Connector has been Added to the Site... 9 Step 4 Set up Assessment Data Collection using the Remote Data Collector Step 5 Verify that Scan Data Collected from Client s Network is Uploaded to the Secure Cloud Storage Area Step 6 Schedule an External Vulnerability Scan (OPTIONAL) Step 7 Schedule Automatic Report Generation Configure Automatic Report Generation Using the Manage Reporter Appliance Feature Create and Manage Reports

3 Setting Up Automatic Reports for Network Assessments Setting Up Automatic Reports for Security Assessments Setting Up Automatic Reports for SQL Server Assessments Setting Up Automatic Reports for Exchange Assessments (Using the Exchange Data Collector and Windows Task Manager) Setting Up Automatic Reports for HIPAA Compliance Assessments HIPAA Exception Report Handling to Set Up On-Going Automatic Reports for HIPAA Compliance Assessments Setting Up Automatic Reports for PCI Compliance Assessments PCI Exception Report Handling to Set Up On-Going Automatic Reports for PCI Compliance Assessments Managing, Running, and Scheduling Scans Scan Task Library versus Scan Tasks Queue Managing the Scan Queue Running a Scan On-Demand Scheduling a Scan Cancelling a Scan Configuring the Local Data Scan Merges Appendices Appendix I - Software Appliance Diagnostic Tool Appendix II - Updating a Software Appliance Appendix III Set Up Custom SMTP Server Support (Reporter)

4 Overview Reporter is an appliance-based system used for scheduling automatically generated assessment reports with the ability to schedule and automatically perform External Vulnerability Scans. This guide is designed to provide an overview and specific steps required to: install and configure the Reporter Software Appliance schedule the collection of IT and Compliance assessment scan data already stored on the RapidFire Tools Secure Cloud Storage Area to automatically generate assessment reports The Reporter operates in conjunction with the various IT and Compliance Assessment modules, the Network Detective Client-Connector, and scan data collected by the Network Detective Remote Data Collector that has been uploaded to the RapidFire Tools Secure Cloud Storage Area using the Client- Connector. Components of the Reporter Reporter Appliance This is the Reporter software application that operates on either a user supplied Microsoft Hyper-V based system, a VMware based system, or the Small Form Factor Server Computer that can be made available by RapidFire Tools. Optional Small Form Factor Server Computer This is an optional hardware component that can be purchased from RapidFire Tools to host and operate the Reporter. It is a small, portable computer appliance which plugs into the target network through an Ethernet connection. Network Detective Application This is the same Network Detective desktop application and report generator that is used with any other Network Detective modules. This application contains additional features to manage the Reporter remotely. Diagnostic Tool The Diagnostic Tool is used for configuring and troubleshooting the Reporter. The Diagnostic Tool should be run on the same network as the Reporter to perform diagnostics checks such as for Reporter connectivity or for available updates. 3

5 Reporter Features The Reporter is designed to perform the following: enable an MSP to remotely gather Network Detective Data Collector scan data for multiple client networks for Assessment report generation purposes in order to eliminate the need to manually download scan data from the Secure Cloud Storage Area previously uploaded using the Network Detective Client-Connector automate the collection and consolidation of scan data using the Network Detective Remote Data Collector and automatically generate Assessment reports from the point-of-view of the client s internal network to eliminate the need to manually generate assessment reports enable an MSP to operate a Reporter Appliance on its local network to for use to set up, manage, and perform automatic Assessment report generation for multiple client networks all on one Reporter Appliance operating on the MSP s network Automated Assessment Reporting Automatic Report Generation enables you to use the Reporter to schedule and generate of a number of assessment reports associated with the following: Network Assessments Security Assessments SQL Server Assessments Microsoft Exchange Assessments (using the Exchange Data Collector) HIPAA Compliance Assessments PCI Compliance Assessments Automated External Vulnerability Scanning Reporter enables you to configure and schedule an External Vulnerability Scan to run at regular intervals. External Vulnerability scans are performed at the external Network Edge to check for security holes and weakness that can help you help make better network security decisions. The External Vulnerability Scan performed by Reporter includes a full NMap Scan which checks all 65,535 ports and reports which are open. This is an essential scan and is a standard security check to ensure a viable security policy has been defined, implemented and maintained to protect the network from outside attacks Remote Updating of the Reporter The Reporter is easy to update remotely. Updates may include bug fixes, new features, and additional scans types. Updates can be set to automatic as well. 4

6 Automated Reporting Best Practices Ensuring Most Recent Scans Have Been Performed It is recommended that you use Reporter to schedule reports to be generated at a time after the necessary scans have taken place on your customer networks using the Network Detective Remote Data Collector and the scan data has uploaded to the Secure Cloud Storage Area. Best Practices when Scheduling Report Generation Time and Intervals for Multiple Client Networks Due to the time necessary for the Reporter to download Scan Data from the RapidFire Tools Secure Cloud Storage Area and to generate reports, it is recommended that when setting up automatic report generation for multiple Network Detective Sites for your clients that you space out scheduled Report Generation Tasks to take place at least minutes apart. Getting Started Prerequisites The following components are required to operate the Reporter Appliance: a subscription to one or more Network Detective IT or Compliance Assessment Modules the Network Detective Application an Internet connection used to access the RapidFire Tools Secure Cloud Storage Area the Remote Data Collector configured and scheduled to perform unattended scans on your client s network. These scans may include o Network and Security Scan Data Collection o SQL Server Data Collection o HIPAA Assessment Data Collection o PCI Assessment Data Collection Exchange Data Collector (scheduled to run using the Windows Task Scheduler) a Client-Connector configured to operate with the Remote Data Collector to upload the scan data collected from the network at your client s site to the RapidFire Tools Secure Cloud Storage Area. 5

7 Reporter Deployment Options There are three Reporter deployment options available to users: Reporter deployment on a user owned and operated Hyper-V based system Reporter deployment on a user owned and operated VMware based system Reporter deployment on the Small Form Factor Computer Server available from RapidFire Tools Reporter Appliance System Requirements Below are the minimum requirements for installing and operating Reporter. Please note the Operational Requirements that must be met after Reporter has been installed and deployed. Hyper-V Install Requirements: Hyper-V Enabled Operating System (Windows 8.1+) 6 GB Available RAM 40 GB Hard Drive Space VMware Install Requirements: ESXi GB Available RAM 40 GB Hard Drive Space Operational Requirements: i5 Processor for dedicated use. Xeon server class processors for non-dedicated. 16 GB Available RAM 40 GB Hard Drive Space Installing the Reporter on Hyper-V or on VMware Please refer to the Virtual Appliance Installation Guide. Starting the Reporter on Hyper-V or on VMware Start the Reporter on the Hyper-V or VMware based system. Take note of the Reporter Appliance ID which will be required when you Associate the Reporter with your Assessment Project. 6

8 Connecting the Optional Small Form Factor Computer Server To set up the Small Form Factor Computer Server used to operate the Reporter, first go to the physical location of the target network. After finding a secure location for the device, connecting it to the network can be accomplished in two easy steps: Installation Instructions and Initial Set Up of the Reporter Appliance Reporter Appliance Installation 1. Install the Reporter Appliance on your company s network by either: a) connecting the Reporter Appliance installed on the Small Form Factor Server Computer that you purchased from RapidFire Tools to your client s Network. b) going to to download and install the Network Detective Virtual Appliance on a Hyper-V or VMware enabled computer operating within your company s network. For more information about installing the Virtual Appliance, please download the Virtual Appliance Installation Guide. After the installation of the Reporter Appliance is complete, be sure to allocate the memory resources necessary to meet the minimum system Operational Requirements as detailed in the Reporter Appliance System Requirements section above. 2. After successfully deploying the Reporter Appliance, visit to download and install the latest version of the Network Detective Application. Then run Network Detective and login with your credentials. 3. To Associate Reporter with a Network Detective Site to be used to configure and enable automatic report generation of assessment reports, please proceed to the next section in this guide. 7

9 Configure Reporter to Access Scan Data and Generate Reports After installing the Reporter Appliance on your network, execute the following steps to set up Reporter to automatically generate reports for one more Network Detective Sites. Step 1 Opening Existing Network Detective Site with an Active Assessment Project 1. Start the Network Detective application. 2. Select the Site that you want to use with the Reporter Appliance. 3. To open the Site, double-click on the Site name. If you do not have a Site, create a New Site. 4. Open an existing Assessment Project or Start a New Assessment Project to be used with the Reporter Appliance and a Client-Connector. Step 2 Associate a Reporter Appliance with the Site Before using the Reporter, the Reporter must be Associated with a Site in the Network Detective Application. Adding a Reporter to a Site 1. After creating a new Network Detective Site, or within an existing Site, in order to Associate a Reporter with the Site used for the Assessment Project, you must first select the selector symbol to expand the Site s properties view. This action will expand the Site s properties for you to view and to Add a Software Appliance to the Site. 2. To add an Appliance to Site, select the Appliance button, then the Appliances Add button. 8

10 3. Select the Appliance ID of the Appliance from the drop down menu. Note: When users have purchased a Small Form Factor Computer Server, the Appliance ID can be found on a printed label on the Hardware Appliance itself. After successfully adding an Appliance, it will appear under the Appliance bar in the Site Properties window. 4. To view a list of all Appliances and their associated Sites, navigate to the Appliance tab from the top bar of the Network Detective Home screen. This will show a summary of all Appliances, their activity status, and other useful information. To return to the Site that you are using to perform your Assessment, click on the Home icon above and select the Site that you are using to perform your Assessment. Step 3 Verify that a Client-Connector has been Added to the Site 1. Open the Site being used for your Assessment and Reporter configuration. 2. Select the Selector symbol to expand the Site properties view. 3. Select Connector button. 4. View the Connectors associated with the Site. Note: If a Client-Connector is not associated with a Site that is to be used with a Reporter Appliance, it will be necessary to Add a Client-Connector to the Site. 5. Close the Site properties by selecting the Selector. For more information about using the Client-Connector, please reference the Client-Connector User Guide located at 9

11 Step 4 Set up Assessment Data Collection using the Remote Data Collector Visit and download and install the Remote Data Collector. Refer to the Remote Data Collector Installation and User Guide to install the Remote Data Collector and schedule the Scans that are uploaded to the Secure Cloud Storage Area for use with Reporter. Step 5 Verify that Scan Data Collected from Client s Network is Uploaded to the Secure Cloud Storage Area If setting up a Client-Connector to be used with a Reporter for the first time, it is recommended that you verify that the Client-Connector you have configured to upload the scan data produced by the Remote Data Collector can successfully upload the scan data to the Secure Cloud Storage Area for access by the Reporter prior to the Report Generation process. To verify that a Scheduled Scan s data has been uploaded to the Secure Cloud Storage Area by the Client-Connector, follow these steps. 1. Using the Remote Data Collector s On-Demand or Scheduled Scan Task feature, run a test Scan on your Client s network using the Remote Data Collector that is configured to upload the Scan file(s) to the Secure Cloud Storage Area using the Client-Connector. 2. Open the Network Detective Site associated with the Reporter used to generate Assessment reports for your client s network. 3. Select the Selector symbol to expand the Site properties view. 4. Select Connector button. 5. View the Connectors associated with the Site. 6. View the Downloads Available status indicator within the list of Client-Connectors associated with the Site. Alternatively, you may: 1. Select the Connector Icon on the Network Detective menu bar. A list of available Client- Connectors will be presented. 2. Double-click on the Client-Connector that is 10

12 Associated with the Site you are using with the Reporter Appliance. 3. The list of scan files that have been uploaded to the Secure Client Storage Area for use by the Reporter Appliance will be listed for the Client-Connector associated with your assessment s Site. 4. Click on the Home icon to access your Site. Step 6 Schedule an External Vulnerability Scan (OPTIONAL) The External Vulnerability Scan feature within Reporter can only be used with the following modules: Security Assessment Module HIPAA Compliance Assessment Module PCI Compliance Assessment Module After associating an Appliance with a customer specific Site used for performing assessments, it is very simple to configure an External Vulnerability Scan using the Reporter remotely from within the Network Detective desktop application. With the Reporter, it is only necessary to go through the configuration and setup of an External Vulnerability Scan one time for each scan you wish to perform. After completing the External Vulnerability Scan setup, the Scan configurations will be stored and associated with the Reporter to be run either on-demand or on a set schedule. 1. Access the Reporter Manage Option A. From within the Site Window, select the Selector to access the Reporter s Manage settings option. B. Next, select the Manage option for the Reporter. 11

13 The Manage Appliance window will be displayed. 2. Create the External Vulnerability Scan Task Select the Create Scan Task button in the Manage Appliance Window. The Create Task Window will be displayed. 3. Set up the External Vulnerability Scan A. Choose External Vulnerability scan from the wizard and click the Next button. B. Select the Add button in the Create Task External Vulnerability Scan window to add the IP address range to be scanned. C. Enter the IP address range and select the Add button to add the IP addresses to the External IP Addresses list. D. Select the Next button to continue. The Verify and Schedule window will be displayed. 12

14 E. If an Notification should be sent after the scan is complete, then: 1. select the Send Notification option 2. type in the address for the recipient of the Notification F. Select the Finish button to complete the scan s configuration G. The External Vulnerability Scan will now be listed in the Manage Appliance window within the Task Library list. Proceed to the next step to Schedule the automated running of the scan. Upon viewing the scan task, you can select the Run Now option link under the Queue column to initiate the scan. Selecting Run Now will place the scan into the Queued Tasks list. Note: Scans can take several hours to complete. The designated recipient of scan completion notifications will receive an when the External Vulnerability Scan is complete. 4. Schedule the Running of the External Vulnerability Scan A. Click on Schedule link to open the CRON Builder window. The CRON Builder is used to schedule the running of scans. Scans can be set to run daily, weekly, monthly, annually, or just once. You may also set the time of the day that the scan should be initiated. 13

15 B. Set the scan frequency by selecting one option from the Every list (i.e. day, week, month, year, or once) C. Next set the on the by selecting a day that the scan should be performed. D. Then set the time of the day that the scan should run by setting the at time. E. Click on OK to save the scan Schedule. The scheduled scan task will then be listed in the Queued Tasks list as a Pending task. Note: When the scan starts, the task Status will be set to Running within the Queued Tasks list. F. Select the Save & Close button in the Manage Appliance window to save the Schedule settings. Note: Please note that the time zone used for the CRON Builder time is Eastern Standard Time (EST). 14

16 Step 7 Schedule Automatic Report Generation Configure Automatic Report Generation Below is an overview of the steps required to setup Reporter to enable Automatic Report Generation for the following Assessment types: Network Assessments Security Assessments SQL Server Assessments Microsoft Exchange Assessments HIPAA Compliance Assessments PCI Compliance Assessments Using the Manage Reporter Appliance Feature Create and Manage Reports To access the Manage Appliance Window in order to create or edit Report Tasks, follow these steps : 1. Using Network Detective, Open the Site that will be used to manage the Network Assessment for your client s network that you want reports to be generated by the Reporter Appliance. 2. Verify that the Client-Connector used to upload scan data files from your client s network to the Secure Cloud Storage Area is associated with the Site. 3. Associate the Reporter with the Site. 4. Start new Assessment, or, Open an Archived Assessment for use. 5. From within the Site Window, select the Selector to access the Manage Reporter option. 6. Next, select the Manage option for the Reporter. The Manage Appliance window will be displayed. From within the Manage Appliance Window, you can create new Report Tasks by selecting the Create Report Task button. You also may edit existing Report Tasks by double-clicking on the report s Type Label listed in the Task Library 15

17 Setting Up Automatic Reports for Network Assessments Automatic report generation for the Network Assessment Module requires that a Scheduled Scan be run on your client s network and the resulting scan file(s) automatically uploaded to the Secure Cloud Storage Area using Client-Connector to be made available to Reporter before a report can be generated. The following are the steps necessary to set up automatically generated reports for the Network Assessment Module: 1. Using the Manage Reporter feature and the Manage Appliance Window, create a Report Task that specifies desired reports from the Network Assessment Module. Keep in mind that reports for specific Assessment types can only be produced after the Scans required for a specific Assessment type have been performed and uploaded to the Secure Cloud Storage Area using Client-Connector. 2. In the Manage Appliance Window, create a Report Task and select the Network Assessment reports you would like to generate from within the Select Reports to Generate window. Then select the Next button. 3. Next, set the Delivery Method for the Reports. In this window you can: define the Subject for the to be sent to the recipient concerning the reports enter the address of the Recipient set if you want to send the reports attached to the Report notification message set password protection on the file that contains the reports set a location on the network where you want a copy of the reports to be stored on an External Network Share. After defining the Delivery Method settings, click on the Finish button. 16

18 4. Click on the Schedule link in order to schedule the created Report Task for a time which is certain to be after the scan is complete and uploaded to the Secure Cloud Storage Area by the Client-Connector. Reporter s automated report generation engine will use whatever data is available to the Reporter for downloading from the Secure Cloud Storage Area based on the most recent scan that has been completed and uploaded to the Secure Cloud Storage Area using the Client-Connector. Therefore, if the scan of your client s network is not complete and uploaded to the Secure Cloud Storage Area using the Client-Connector, then the reports will not have the most recent scan s data either. 5. If the user has specified that reports be delivered by , the specified should receive an with a.zip file of the reports attached as long as the zip file is less than 5 MB in size. 17

19 Manually Downloading Reports After sufficient time has passed since the report generation task schedule time follow these steps to download and view the reports. 1. Open the Site Associated with Reporter. 2. Select the Downloaded Reports Icon on the left side of the Network Detective window to display the Download Reports button in the Network Detective window. 3. View the list of generated reports by selecting the Download Reports button that appeared at the top of the Network Detective window. 4. Upon selecting the Download Reports button, a window will appear with reports generated by the Reporter. 5. Select and right click on a Report s Name to download the report. 6. Close the Download Reports window when you are finished selecting and downloading reports. The downloaded report(s) will now be available for viewing. 7. Double click on the Assessment report s Filename to open and view the report. 18

20 Setting Up Automatic Reports for Security Assessments Automatic report generation for the Security Assessment Module requires that a Scheduled Scan be run on your client s network and the resulting scan file(s) automatically uploaded to the Secure Cloud Storage Area using Client-Connector to be made available to Reporter before a report can be generated. The following are the steps necessary to set up automatically generated reports for the Security Assessment Module: 1. Using the Manage Appliance feature and the Manage Appliance Window, create a Report Task that specifies desired reports from the Security Assessment Module. Keep in mind that reports for specific Assessment types can only be produced after the Scans required for a specific Assessment type have been performed and uploaded to the Secure Cloud Storage Area using Client-Connector. 2. In the Manage Appliance Window, create a Report Task and select the Security Assessment reports you would like to generate from within the Select Reports to Generate window. Then select the Next button. 3. Next, set the Delivery Method for the Reports. In this window you can: define the Subject for the to be sent to the recipient concerning the reports enter the address of the Recipient set if you want to send the reports attached to the Report notification message set password protection on the file that contains the reports set a location on the network where you want a copy of the reports to be stored on an External Network Share. After defining the Delivery Method settings, click on the Finish button. After defining the Delivery Method settings, click on the Finish button. 19

21 4. Click on the Schedule link in order to schedule the running of the created Report Task for a time which is certain to be after the scan is complete and uploaded to the Secure Cloud Storage Area by the Client-Connector. Reporter s automated report generation engine will use whatever data is available to the Reporter for downloading from the Secure Cloud Storage Area based on the most recent scan that has been completed and uploaded to the Secure Cloud Storage Area using the Client-Connector. Therefore, if the scan of your client s network is not complete and uploaded to the Secure Cloud Storage Area using the Client-Connector, then the reports will not have the most recent scan s data either. 5. If the user has specified that reports be delivered by , the specified should receive an with a.zip file of the reports attached as long as the zip file is less than 5 MB in size. 20

22 Manually Downloading Reports After sufficient time has passed since the report generation task schedule time follow these steps to download and view the reports. 1. Open the Site Associated with Reporter. 2. Select the Downloaded Reports Icon on the left side of the Network Detective window to display the Download Reports button in the Network Detective window. 3. View the list of generated reports by selecting the Download Reports button that appeared at the top of the Network Detective window. 4. Upon selecting the Download Reports button, a window will appear with reports generated by the Reporter. 5. Select and right click on a Report s Name to download the report. 6. Close the Download Reports window when you are finished selecting and downloading reports. The downloaded report(s) will now be available for viewing. 7. Double click on the Assessment report s Filename to open and view the report. 21

23 Setting Up Automatic Reports for SQL Server Assessments Automatic report generation for the SQL Server Assessment Module requires that a Scheduled Scan be run on your client s network and the resulting scan file(s) automatically uploaded to the Secure Cloud Storage Area using Client-Connector to be made available to Reporter before a report can be generated. The following are the steps necessary to set up automatically generated reports for the SQL Server Assessment Module: 1. Using the Manage Appliance feature and the Manage Appliance Window, create a Report Task that specifies desired reports from the SQL Server Assessment Module. Keep in mind that reports for specific Assessment types can only be produced after the Scans required for a specific Assessment type have been performed and uploaded to the Secure Cloud Storage Area using Client-Connector. 2. In the Manage Appliance Window, create a Report Task and select the SQL Server Assessment reports you would like to generate from within the Select Reports to Generate window. Then select the Next button. 3. Next, set the Delivery Method for the Reports. In this window you can: define the Subject for the to be sent to the recipient concerning the reports enter the address of the Recipient set if you want to send the reports attached to the Report notification message set password protection on the file that contains the reports set a location on the network where you want a copy of the reports to be stored on an External Network Share. After defining the Delivery Method settings, click on the Finish button. After defining the Delivery Method settings, click on the Finish button. 22

24 4. Click on the Schedule link in order to schedule the running of the created Report Task for a time which is certain to be after the scan is complete and uploaded to the Secure Cloud Storage Area by the Client-Connector. Reporter s automated report generation engine will use whatever data is available to the Reporter for downloading from the Secure Cloud Storage Area based on the most recent scan that has been completed and uploaded to the Secure Cloud Storage Area using the Client-Connector. Therefore, if the scan of your client s network is not complete and uploaded to the Secure Cloud Storage Area using the Client-Connector, then the reports will not have the most recent scan s data either. 5. If the user has specified that reports be delivered by , the specified should receive an with a.zip file of the reports attached as long as the zip file is less than 5 MB in size. 23

25 Manually Downloading Reports After sufficient time has passed since the report generation task schedule time follow these steps to download and view the reports. 1. Open the Site Associated with Reporter. 2. Select the Downloaded Reports Icon on the left side of the Network Detective window to display the Download Reports button in the Network Detective window. 3. View the list of generated reports by selecting the Download Reports button that appeared at the top of the Network Detective window. 4. Upon selecting the Download Reports button, a window will appear with reports generated by the Reporter. 5. Select and right click on a Report s Name to download the report. 6. Close the Download Reports window when you are finished selecting and downloading reports. The downloaded report(s) will now be available for viewing. 7. Double click on the Assessment report s Filename to open and view the report. 24

26 Setting Up Automatic Reports for Exchange Assessments (Using the Exchange Data Collector and Windows Task Manager) Automatic report generation for the Exchange Assessment Module requires that a Scheduled Scan be run on your client s network and the resulting scan file(s) automatically uploaded to the Secure Cloud Storage Area using Client-Connector to be made available to Reporter before a report can be generated. The following are the steps necessary to set up automatically generated reports for the Exchange Assessment Module: 1. Using the Manage Appliance feature and the Manage Appliance Window, create a Report Task that specifies desired reports from the Exchange Assessment Module. Keep in mind that reports for specific Assessment types can only be produced after the Scans required for a specific Assessment type have been performed and uploaded to the Secure Cloud Storage Area using Client-Connector. 2. In the Manage Appliance Window, create a Report Task and select the Exchange Assessment reports you would like to generate from within the Select Reports to Generate window. Then select the Next button. 3. Next, set the Delivery Method for the Reports. In this window you can: define the Subject for the to be sent to the recipient concerning the reports enter the address of the Recipient set if you want to send the reports attached to the Report notification message set password protection on the file that contains the reports set a location on the network where you want a copy of the reports to be stored on an External Network Share. After defining the Delivery Method settings, click on the Finish button. 25

27 4. Click on the Schedule link in order to schedule the running of the created Report Task for a time which is certain to be after the scan is complete and uploaded to the Secure Cloud Storage Area by the Client-Connector. Reporter s automated report generation engine will use whatever data is available to the Reporter for downloading from the Secure Cloud Storage Area based on the most recent scan that has been completed and uploaded to the Secure Cloud Storage Area using the Client-Connector. Therefore, if the scan of your client s network is not complete and uploaded to the Secure Cloud Storage Area using the Client-Connector, then the reports will not have the most recent scan s data either. 5. If the user has specified that reports be delivered by , the specified should receive an with a.zip file of the reports attached as long as the zip file is less than 5 MB in size. 26

28 Manually Downloading Reports After sufficient time has passed since the report generation task schedule time follow these steps to download and view the reports. 1. Open the Site Associated with Reporter. 2. Select the Downloaded Reports Icon on the left side of the Network Detective window to display the Download Reports button in the Network Detective window. 3. View the list of generated reports by selecting the Download Reports button that appeared at the top of the Network Detective window. 4. Upon selecting the Download Reports button, a window will appear with reports generated by the Reporter. 5. Select and right click on a Report s Name to download the report. 6. Close the Download Reports window when you are finished selecting and downloading reports. The downloaded report(s) will now be available for viewing. 7. Double click on the Assessment report s Filename to open and view the report. 27

29 Setting Up Automatic Reports for HIPAA Compliance Assessments Automatic report generation for the HIPAA Compliance Module requires that a full assessment that includes scans, worksheets and surveys be completed and uploaded to the Reporter before reports can be generated. This is the only way for user completed worksheets and questionnaire data to be transferred to the Reporter. Once the assessment is complete and synced, new scans can be automatically performed on the client s network using the HIPAA Data Collector then automatically uploaded to the Secure Cloud Storage Area using the Client-Connector. Then, at the scheduled time, the Reporter will retrieve the scan data from the Secure Cloud Storage area and new reports will be generated using the data collected from the Inform-based Surveys and Worksheets from your initial Assessment that was previously uploaded to the Reporter Appliance. Performing the Initial HIPAA Assessment Report Generation Set-up The following are the steps necessary to set up automatically generated reports for the HIPAA Compliance Module: 1. Using Network Detective, create a new assessment that is of the type HIPAA Risk Assessment. 2. Associate your Reporter with the Site that this new HIPAA Assessment is created within. 3. Complete all the requirements for a successful HIPAA Risk Assessment within this new assessment. This includes external vulnerability scans, network scans, local scans, and the completion of all appropriate inform-based Surveys and Worksheets. When this step is complete, the user should be able to generate all HIPAA Assessment reports. 4. Generate the HIPAA Assessment reports to verify that the assessment was performed correctly. 5. Once satisfied with a complete HIPAA Assessment, press the Finish Assessment button. Confirm that you wish to upload the Assessment Project data to the Reporter to be used for automatic report generation. 6. After the upload is complete, access the Manage Appliance Window and select the Create Report Task option. 28

30 7. From within the Select Reports to Generate window, select the HIPAA Risk Profile Report and any other HIPAA Assessment reports you would like to generate. Then select the Next button. 8. Next, set the Delivery Method for the Reports. In this window you can: define the Subject for the to be sent to the recipient concerning the reports enter the address of the Recipient set if you want to send the reports attached to the Report notification message set password protection on the file that contains the reports set a location on the network where you want a copy of the reports to be stored on an External Network Share. After defining the Delivery Method settings, click on the Finish button. 9. Click on the Schedule link in order to schedule the running of the created Report Task for a time which is certain to be after the scan is complete and uploaded to the Secure Cloud Storage Area by the Client-Connector. Reporter s automated report generation engine will use whatever data is available to the Reporter for downloading from the Secure Cloud Storage Area based on the most recent scan that has been completed and uploaded to the Secure Cloud Storage Area using the Client-Connector. Therefore, if the scan of your client s network is not complete and uploaded to the Secure Cloud Storage Area using the Client-Connector, then the reports will not have the most recent scan s data either. Keep in mind that reports for specific Assessment types can only be produced after the Scans required for a specific Assessment type have been performed and uploaded to the Secure Cloud Storage Area for access by Reporter. 10. If the user has specified that reports be delivered by , the specified recipient should receive an with a.zip file of the reports attached as long as the zip file is less than 5 MB in size. Reports over 5MB must be manually downloaded using the Download Reports feature detailed below. 29

31 If you receive an Exception Report via , proceed to the section entitled Exception Report Handling to Set Up On-Going Automatic Reports for HIPAA Complete Reports to address the Exceptions identified. 30

32 Manually Downloading Reports After sufficient time has passed since the report generation task schedule time follow these steps to download and view the reports. 1. Open the Site Associated with Reporter. 2. Select the Downloaded Reports Icon on the left side of the Network Detective window to display the Download Reports button in the Network Detective window. 3. View the list of generated reports by selecting the Download Reports button that appeared at the top of the Network Detective window. 4. Upon selecting the Download Reports button, a window will appear with reports generated by the Reporter. 5. Select and right click on a Report s Name to download the report. 6. Close the Download Reports window when you are finished selecting and downloading reports. The downloaded report(s) will now be available for viewing. 7. Double click on the Assessment report s Filename to open and view the report. 31

33 8. If you can download an Exception Report, please proceed to the next section below to address the Exceptions identified. If no Exception Report is available, this means no Exceptions exist. Proceed by simply downloading the other reports that are available. HIPAA Exception Report Handling to Set Up On-Going Automatic Reports for HIPAA Compliance Assessments When an Exception Report is generated, this indicates that the Worksheet and Questionnaire data associated with your last HIPAA Assessment uploaded to the Reporter Appliance requires updates to the Worksheet data. The Exception Report is used to summarize what Worksheet data and/or worksheet Response data may be missing information as a result of the new scan data being uploaded by the Client-Connector to the Reporter using. Proceed to manage the Exceptions identified using the process detailed below. 32

34 Steps to Perform that Address and Resolve Issues Documented in the Exception Report 1. Start a new Assessment that is of the type HIPAA Risk Assessment. 2. On the Create New Assessment Wizard Screen, select the checkbox to Sync the assessment with the Reporter Appliance. The Reporter will synchronized the Site s previous assessment project data and recent scans with the new HIPAA Assessment you created. 3. Edit and update the Worksheets within the Assessment in the order presented in the Checklist. Perform Worksheet updates based on the missing information referenced within in the Exception Report. 4. Once the updating of the Worksheets is complete, Finish the Assessment by selecting the Finish button in the Assessment Window. 5. When prompted to do so, synchronize the HIPAA Assessment with the Reporter. 33

35 Setting Up Automatic Reports for PCI Compliance Assessments Automatic report generation for the PCI Compliance Module requires that a full assessment that includes scans, worksheets and surveys be completed and uploaded to the Reporter before reports can be generated. This is the only way for user completed worksheets and questionnaire data to be transferred to the Reporter. Once the assessment is complete and synced, new scans can be automatically performed on the client s network using the PCI Data Collector then automatically uploaded to the Secure Cloud Storage Area using the Client-Connector. Then, at the scheduled time, the Reporter will retrieve the scan data from the Secure Cloud Storage area and new reports will be generated using the data collected from the Inform-based Surveys and Worksheets from your initial Assessment that was previously uploaded to the Reporter Appliance. Performing the Initial PCI Assessment Report Generation Set-up The following are the steps necessary to set up automatically generated reports for the PCI Compliance Module: 1. Using Network Detective, create a new assessment that is of the type PCI Risk Assessment. 2. Associate your Reporter with the Site that this new PCI Assessment is created within. 3. Complete all the requirements for a successful PCI Risk Assessment within this new assessment. This includes external vulnerability scans, network scans, local scans, and the completion of all appropriate inform-based Surveys and Worksheets. When this step is complete, the user should be able to generate all PCI Assessment reports. 4. Generate the PCI Assessment reports to verify that the assessment was performed correctly. 5. Once satisfied with a complete PCI Assessment, press the Finish Assessment button. Confirm that you wish to upload the Assessment Project data to the Reporter to be used for automatic report generation. 6. After the upload is complete, access the Manage Appliance Window and select the Create Report Task option. 7. From within the Select Reports to Generate window, select the PCI Risk Profile Report and any other PCI Assessment reports you would like to generate. Then select the Next button. 34

36 8. Next, set the Delivery Method for the Reports. In this window you can: define the Subject for the to be sent to the recipient concerning the reports enter the address of the Recipient set if you want to send the reports attached to the Report notification message set password protection on the file that contains the reports set a location on the network where you want a copy of the reports to be stored on an External Network Share. After defining the Delivery Method settings, click on the Finish button. 9. Click on the Schedule link in order to schedule the running of the created Report Task for a Report Task for a time which is certain to be after the scan is complete and uploaded to the Secure Cloud Storage Area by the Client-Connector. Reporter s automated report generation engine will use whatever data is available to the Reporter for downloading from the Secure Cloud Storage Area based on the most recent scan that has been completed and uploaded to the Secure Cloud Storage Area using the Client-Connector. Therefore, if the scan of your client s network is not complete and uploaded to the Secure Cloud Storage Area using the Client-Connector, then the reports will not have the most recent scan s data either. Keep in mind that reports for specific Assessment types can only be produced after the Scans required for a specific Assessment type have been performed and uploaded to the Secure Cloud Storage Area for access by Reporter. 10. If the user has specified that reports be delivered by , the specified recipient should receive an with a.zip file of the reports attached as long as the zip file is less than 5 MB in size. Reports over 5MB must be manually downloaded using the Download Reports feature detailed below. 35

37 If you receive an Exception Report via , proceed to the section entitled Exception Report Handling to Set Up On-Going Automatic Reports for PCI Complete Reports to address the Exceptions identified. 36

38 Manually Downloading Reports After sufficient time has passed since the report generation task schedule time follow these steps to download and view the reports. 1. Open the Site Associated with Reporter. 2. Select the Downloaded Reports Icon on the left side of the Network Detective window to display the Download Reports button in the Network Detective window. 3. View the list of generated reports by selecting the Download Reports button that appeared at the top of the Network Detective window. 4. Upon selecting the Download Reports button, a window will appear with reports generated by the Reporter. 5. Select and right click on a Report s Name to download the report. 6. Close the Download Reports window when you are finished selecting and downloading reports. The downloaded report(s) will now be available for viewing. 7. Double click on the Assessment report s Filename to open and view the report. 37

39 8. If you can download an Exception Report, please proceed to the next section below to address the Exceptions identified. If no Exception Report is available, this means no Exceptions exist. Proceed by simply downloading the other reports that are available. PCI Exception Report Handling to Set Up On-Going Automatic Reports for PCI Compliance Assessments When an Exception Report is generated, this indicates that the Worksheet and Questionnaire data associated with your last PCI Assessment uploaded to the Reporter Appliance requires updates to the Worksheet data. The Exception Report is used to summarize what Worksheet data and/or worksheet Response data may be missing information as a result of the new scan data being uploaded by the Client-Connector to the Reporter using. Proceed to manage the Exceptions identified using the process detailed below. 38

40 Steps to Perform that Address and Resolve Issues Documented in the Exception Report 1. Start a new Assessment that is of the type PCI Risk Assessment. 2. On the Create New Assessment Wizard Screen, select the checkbox to Sync the assessment with the Reporter Appliance. The Reporter will synchronized the Site s previous assessment project data and recent scans with the new PCI Assessment you created. 3. Edit and update the Worksheets within the Assessment in the order presented in the Checklist. Perform Worksheet updates based on the missing information referenced within in the Exception Report. 4. Once the updating of the Worksheets is complete, Finish the Assessment by selecting the Finish button in the Assessment Window. 5. When prompted to do so, synchronize the PCI Assessment with the Reporter. 39

41 Managing, Running, and Scheduling Scans Scan Task Library versus Scan Tasks Queue The Scan Task Library contains saved Scan configurations which can be run on demand or on a schedule to conduct External Vulnerability Scans. The advantage of the Scan Task Library is that the Scan configurations can be reused and run on-demand or on a schedule. There is no need to repeatedly enter the same information (such as the IP Range) each time a data collection is performed using this model. The scans Tasks Queue lists the scans that are pending. Managing the Scan Queue After going through the steps to Associate the Software Appliance with a Site, configuring the External Vulnerability Scan tasks, and storing the tasks in the Task Library, it is a simple process to run either an immediate or scheduled External Vulnerability Scan Data Collection on the target network. Note that the Scan configuration process must only be completed one time and the resulting configuration will be stored for future use. The storing of this configuration information simplifies both automated and remote execution of External Vulnerability Scan Data Collections. 1. Open the Site that is being used with the Reporter Appliance. 2. Then navigate to the target Site s Assessment Window. 3. After starting a new assessment, or within an existing assessment, in order to Manage an Appliance within the Assessment Project, you must first select the Selector symbol to expand the assessment properties view. This action will expand the Site s properties for you to view and to add an Appliance to the Site. 40

42 4. Under the Appliances bar in the Site s Properties window select the Manage button. This action will display the Manage Appliance window and present the Task Library along with the Queued Tasks previously set up on the Appliance for the specific Site you created the tasks to execute. Running a Scan On-Demand Scans can be executed immediately through the use of the Run Now feature. To run a Scan configuration, locate the task in the Task Library and select Run Now. After the task has been queued, it will run as soon as resources are available. A Scan that is run on-demand (i.e. instead of on a schedule) will have no value in the table under the Next Run column in the Queued Tasks list. 41

43 Scheduling a Scan 1. To schedule a scan, click on Schedule link to open the CRON Builder window. The CRON Builder is used to schedule the running of scans. Scans can be set to run daily, weekly, monthly, annually, or just once. You may also set the time of the day that the scan should be initiated. 2. Set the scan frequency by selecting one option from the Every list (i.e. day, week, month, year, or once) 3. Next set the on the by selecting a day that the scan should be performed. 4. Then set the time of the day that the scan should run by setting the at time. 5. Click on Ok to save the scan Schedule. The scheduled scan task will then be listed in the Queued Tasks list as a Pending task. Note: When the scan starts, the task Status will be set to Running within the Queued Tasks list. 6. Select the Save & Close button in the Manage Appliance window to save the Schedule settings. Note: Please note that the time zone used for the CRON Builder time is Eastern Standard Time (EST). 42

44 Cancelling a Scan 1. After starting a new assessment, or within an existing assessment, in order to Manage an Appliance within the Assessment Project, you must first select the Selector symbol to expand the assessment properties view. This action will expand the Site s properties for you to view and to add an Appliance to the Site. 2. Under the Appliances bar in the Site s Properties window select the Manage button. This action will display the Manage Appliance window and present the Task Library and the Queued Tasks previously set up on the Appliance. Then view the Queued Tasks located within the Manage Appliance window. 3. From Queued Tasks, click the Delete button for the Scan. This action will only delete the Scan from the Queue. So, the scan will not be run until it has been re-scheduled. The Scan s configuration will still be stored in the Task Library. 43

45 Configuring the Local Data Scan Merges When local scans are performed the Network Detective Data Collectors or by an Appliance, the scan files can be merged into a particular domain data set. The Configuration of Local Scan Merges feature allows you to select which method you prefer to use when merging local scans. This setting will impact Automated Report Generation. To select the process to be used by the Appliance to Merge any Local Scan Data into a primary domain data set, perform the following steps. Step 1 Select and Open the Site Double click your mouse pointer on the Site that you are configuring to use the Reporter Appliance. Step 2 Select Manage Appliance After the Site has been opened, select the Selector symbol to expand the Site properties to view any Appliances associated with the Site. Then select the Manage option presented for the Appliance listed. The Manage Reporter window will be displayed. Step 3 Set Scan Data Merge Configuration Select the Configuration tab in the Manage Appliance to view the Local Scan Merge settings. 44

46 Step 4 Set the Local Scan Merge Settings and Save Settings 1. Select the preferred Local Scan Merge method, or select, Do Not Merge Local Scans. 2. Next, set the option to prevent using scans that are older than a specified number of days. 3. Then select the Save and Close button to store the Scan Merge Settings. 45

47 Appendices Appendix I - Software Appliance Diagnostic Tool The Diagnostic Tool is used to gather relevant diagnostic information, test connectivity, manage updates, and allow remote support to the Appliance. Available Commands There are a number of commands available within the Appliance Manager. Location and Information Locate Network Detective Appliance Re-initialize the Appliance discovery process and attempts to retrieve the Device ID number and other diagnostic information. Get Appliance Device ID Display the Software Appliance s Device ID, used when associating the Software Appliance with a Site in the Network Detective Application. Diagnostics and Troubleshooting Appliance Diagnostics Queries the Software Appliance for diagnostic information used to verify running status, software, connectivity, and NIC Information. Ping Test from Appliance Performs a ping test directed at a specified host or IP address from the point of view of the Software Appliance itself. Note: network connectivity is required for the Appliance to operate properly. Get Log Files Retrieves diagnostics logs from the Appliance. Returns a link to download a.zip file containing run log information which may be used for further troubleshooting. Service Control Appliance Service Status Queries the Software Appliance to return its current status. The possible statuses are as follows: Idle: The Software Appliance is online, but performing no action. 46

48 Queued: The Software Appliance is online and performing no action. A schedule is active and queued to run. Running: The Software Appliance is online and currently running a schedule. Appliance Service Restart Requests a Service Restart from the Software Appliance. Exercise caution when using this command because it may interrupt any running Scan. Updating via USB Update Appliance via USB Requests the Software Appliance to update via USB. Attempts to detect a USB device. If a USB device is detected containing the necessary files is found to be connected to the Software Appliance an update will be performed. Please ensure that a USB stick containing the update is plugged into the USB port of the system hosting the Software Appliance. Check USB Update Status Returns the current status of a running update. Also attempts to detect any USB device with available updates. Remote Assistance Toggle Remote Assistance Status Instructs the Software Appliance to make itself available for Remote Assistance and to allow a technician to access the device for support. Check Remote Assistance Status Return the current status of Remote Assistance. Shutdown and Restart Restarts the Software Appliance. Shutdown Appliance Shuts down the Software Appliance. 47

49 Appendix II - Updating a Software Appliance After installing a Software Appliance at the Site s physical location and associating the Software Appliance with a Site in the Network Detective Application, it s important to regularly update the Appliance to get the most out of the features available on the Software Appliance you are using. Updates may include bug fixes, new features, and additional scans types. In the Network Detective Application, navigate to Network Detective ribbon bar and select the Appliances icon. This action will display the Software Appliances window that lists all of the Appliances that are available for use from within Network Detective. To update the selected Software Appliance, right click on the Appliance s name, and select the Update menu option presented as displayed. Note that the Update menu will only be visible if software updates are available. IMPORTANT: The Appliance Update Now feature, when activated to update the Software Appliance, will shut down any tasks that are currently running on the Software Appliance. Before updating the Software Appliance, either stop any currently running tasks listed in the Manage Appliance Window Queued Tasks list, or perform the update after running tasks are completed. A window will appear confirming the request for a software update. 48

50 Appendix III Set Up Custom SMTP Server Support (Reporter) The steps below outline how to set up the use of your own SMTP Server to enable Reporter to send Reports are Ready for Download notifications by . Follow these steps to set up the Reporter Custom SMTP Server Configuration. 1. In the Network Detective window, select the Preferences icon to access the Preferences window for access to the Report Branding and Reporter Customer SMTP Server Configuration options. The Preferences window will be displayed. 2. Select the Reporter tab within the Preferences window to access the Reporter s Custom SMTP Server settings. 3. Configure the following to set up your Custom SMTP Server to relay Notifications sent from Reporter: Report From address Display Name SMTP Server Address Port Number Security Method SMTP Server Username and Password 49

51 4. Select the Send Test button to test the Custom SMTP Server configuration and addresses. 5. Select your Reporter ID from the Reporter ID list. Next, select the Send button in the Send Test s window. The status of the send test is displayed in the Send Test s window. 6. After a successful test has been completed, close the Send Test s window. Next, select the OK button in the Preferences window to save the Custom SMTP Server s Configuration settings. 50

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