Welcome to Verizon Business Internet Global Utilization Statistics

Transcription

1 1 Introduction Welcome to Verizon Business Internet Global Utilization Statistics Dear customer In this document you will find information in general about IGUS, how to login to the Verizon Business Customer Center, how to go to IGUS from there and finally how to get support on IGUS. 2 Product Overview Verizon Business Internet Global Utilization Statistics (IGUS) is a reporting tool that enables you to monitor your circuit usage statistics for Verizon Business Internet Dedicated access products in one common graphical interface. Your Internet Dedicated solution may include any of the following options: Internet Dedicated Internet Dedicated, Global Transit Internet Colocation Features and Benefits Search for sites by common attributes such as line type and option of service Drill down to detailed data on specific data points Customize data report and trending analysis views Identify over utilized sites Download data in comma separated value (CSV) format 3 Log In to Verizon Business Customer Center The log in process takes you through several screens before you enter the Verizon Business Internet Global Utilization Statistics application. 1

2 (Note: when accessing VBCC there might be more features available to you then just the web-statistics tool igus. Please consult with your account manager whether or not these features are available to you. The scope of these instructions is limited to igus only). 1. Open Microsoft Internet Explorer. 2. Type the following URL in the address box: (Please add this link to your favorites to have direct access) 3. Press Enter. The Verizon Business Customer Center Home page appears. Registration on VBCC takes less than 5 minutes! 1 To register, click on the Register button 4. Type your User ID and Password on the Verizon Business Customer Center Log In page. 5. Click submit Note: How do I obtain a Verizon Business Customer Center user ID and password? If you don t have a User ID and Password yet, please click register (1) (see above screenshot). Then you will see the Verizon / MCI merger page for combining Enterprises Portals. 2

3 If you do not have a Verizon Enterprise Direct account, please Click here as per screenshot above. Then follow the registration steps. Registration Steps: Fill in your address (2) and proceed to the account type. Select as account type (3): U Number and fill out this number in the field Account ID (When your UK Site ID is an alpha-numeric string, please precede it with UUK- e.g. UUK-Verizon01, or for Irish Site IDs UIE- e.g. UIE-Verizon01) If you would like to add another U Number to your address, please tick the box: Would you like to add another account? And proceed by selecting the U Number and fill out a second number. Then continue. 3

4 Enter the address you have indicated to Verizon Business as usage statistics contact, or the address to which Verizon Business has sent you the IGUS notification 2 Select U Number as the Accounttype and enter in the Account-id field the U Number that refers to your circuit 3 4 Fill in all the required information on the Personal Information screen. Fields marked with an asterisk are required. Select continue. 5 Enter your Personal Information 6 Enter your Preferences 7 Click Continue The next step is to choose your User ID and Password. 4

5 You can choose your own user id and password Enter your User ID Enter your Password Confirm your Password 11 Click Finish Your User ID must be 5-20 characters (all lowercase) and consist of any combination of numbers and letters. Your Password must be between 8-12 characters and must contain a combination of at least one upper case letter, one lower case letter and one number. Select Finish. NOTE: After you have completed registering you will receive a Confirmation statement informing you that you will receive a verification code via . In order for your registration to be complete you must enter the verification code when prompted at initial log in. 5

6 Your address Your Name, Only seconds after your registration, you will receive an with a verification code. Pleas save this message. You may be asked for this code again in the future! Once you have received your Verification Code via , return to and in the Customer Log In section enter the User ID and Password you created during registration. 1 Enter your login & password 2 Click on the Submit button Select the Log In button You will now be prompted to enter your Verification Code. 6

7 3 Enter the Verification Code you received per 4 Click on the Continue button Select Continue Once your Verification Code has been accepted you will be required to review and accept the Terms and Conditions of use. You must accept these terms in order to user the Verizon Business Customer Center. 5 Click to accept Terms & Conditions 6 Click on the Continue button Select Continue. You are now logged in! 7

8 Your Name You are now logged in! 6. Select View IP Global Utilization Statistics from the Monitor & Report tab. The Internet Global Utilization Statistics application appears. 7. Select Site Summary Graphs for a graphical overview of your circuit usage 8

9 Note: Reports presented by IGUS are intended to be used to monitor site utilization. IGUS reports are not used for billing purposes, but may be comparable to the data contained on billing statements. 4 Obtain Customer Support Support Contacts NORTH AMERICA Call Verizon Business Customer Center support at or between the hours of 8.00am to 6.00pm EST. For additional information or questions please call or questions to help4u@mci.com. ASIA PACIFIC The contact numbers can be found under the Customer Service "Contact Us" page on the following site LATIN AMERICA Send to ayuda@mci.com (Spanish) or ajuda@mci.com (Portuguese). EMEA European customers please questions for support or requests to add, change, or delete information that is presented in IGUS to help4u@mci.com. When sending , please use English and mention "VBCC IGUS" in the subject line. Alternatively you can contact your local Customer Service Centre (local language support is available 24x7). Please find numbers through links hereunder (if option available, choose technical support) Belgium Denmark France Germany Ireland Italy Netherlands Norway Spain Portugal Sweden Switzerland United Kingdom For support contacts in other countries, please check the Verizon Business homepage for 9

10 your country. 5 Access Help While our customer service organizations can assist you, the quickest way to obtain help is by using the online help. Help includes information on how to use the features of IGUS. Contact information for our customer service organizations is found under the Contact link in the online Help navigation bar. Instructor-led web-based training is available from the Customer Training and Documentation group. Visit and click Training Options / Course Descriptions and then Online Instructor-Led Courses followed by Internet Global Utilization Statistics. 10