English for International Business Communication. Your survival kit for business interaction

Transcription

1 English for International Business Communication Your survival kit for business interaction

2 This interactive, 60-hour program helps you develop confidence and sophistication in the use of English when dealing with various situations in the work place and interacting with native and non native speakers. During the program you will be exposed to authentic language through case studies, and you will take part in simulations, role-plays and conversations. Emphasis is put on verbal communication and cross cultural issues. You will have no homework. All activities are performed in class. The program is taught in small groups of up to 13 people. You need to already have an intermediate command of the English language (Lower level) to be able to participate. So far more than 450 professionals have successfully completed the program. The Instructor Michael Robbs holds a BA in Interdisciplinary Human Studies from University of Bradford, UK, and an MA in Teaching English as a Foreign Language from St. Michael s College, USA. Mr Robbs is also a teacher trainer. He has been teaching English for business purposes, as well as communication courses, on site, on line, and in-house, at the Hellenic American Union for the past 16 years. He has won international awards for excellence in teaching. His long experience, direct teaching approach, creativity and devotion to the success of his students can guarantee an effective and pleasant learning experience. Timetable: 27/3/ /6/2018 Tuesday and Thursday, 18:00-21:00 Fees: 600

3 Content Interacting face-to-face Making the right first impression Introducing oneself and others (personal details, job, responsibilities) Welcoming visitors Making small talk Keeping the conversation going Interacting with others in a social context Socializing with confidence Cross cultural issues and misunderstandings Avoiding faux pas Inviting, accepting or declining invitations Using humor and anecdotes Dealing with difficult clients Being diplomatic Problem solving Calming down hostile customers Writing business correspondence Writing and replying to inquiries and complaints Writing faxes and memos Drafting reports, proposals and plans CVs, resumes and cover letters tips and netiquette Getting to the point Indicating attitude Contrasting and linking ideas Using formal or informal language Using passive or active voice appropriately Expressing negative ideas Editing Punctuation Communicating over the phone Asking for and giving information Preparing to make a call Receiving calls Teleconferencing Taking and leaving a message Arranging appointments Overcoming the secretarial barrier Problem solving and dealing with complaints on the phone Giving presentations Presentation technique Discussing products, brands and the marketing mix Using visual aids and talking about the content of visual aids Listing information Linking ideas and sequencing Summarizing and concluding Ending a presentation Handling questions and discussions Handling business meetings Establishing the purpose of the meeting The language of decision making Stating and asking for opinions, being persuasive Interrupting and handling interruptions Asking for and giving clarifications Delaying decisions Keeping minutes Negotiating and making agreements Types of negotiations Making an opening statement Bargaining and making concessions Accepting and confirming or rejecting an offer Summarizing and ending the negotiation Do you want to know more? Please call or , or send an to training@hau.gr if you need more information of clarification.

4 Business English for your company More than 2500 hours of specialized Business English programs have been designed in consultation with employers and have been delivered in-house on their premises. The key to such customized programs is a clear understanding of the language needs of the company s group of participants, as well as the company s objectives for conducting this training. We therefore create a program that is relevant, useful and applicable to the participants daily activities. Industries we have designed and conducted customized Business English courses so far include: Food & Beverage, Embassies/Diplomats, Maritime, Aviation, Construction, Business Consultants, Insurance, Cosmetics, Pharmaceutical, Consumer Goods, Legal Services, IT Solutions, Export Services, Banking. Certify your Business English level with TOEIC The Test of English for International Communication (TOEIC ) is a multiple-choice examination designed to measure how well you can communicate in English in a social or workplace situation. The test is administered on a weekly basis, while you receive your results 5 days after the test date and your Certificate a day later. The TOEIC test has been recognized and accredited by the Supreme Council for Civil Personnel Selection (ASEP). Please call or send an to toeic@hau.gr if you need more information on TOEIC test. What former students say about the program It is really close to business reality. Sales Manager It is not theoretical. It is based on real life needs. Marketing Manager More than expected. I would recommend this program to all people who have to use English in their professional life. Internal Auditor I firmly believe that it has been an important and useful experience. Personal Assistant I recommend the course as it is a great way to be updated on how to communicate with multicultural Bancassurance

5 Registration Procedures and policιes Individuals can register in person at the Registrar s Office, via , or online. Companies can register their employees either online or via . Please refer to the details below: To register online [individual / company] Click the Registration button at the bottom of the course description page. This will bring you to a secure payment page. You can use a debit, prepaid, or credit card to pay the program fees. You can also choose to pay in interest-free installments if you pay by credit card (the maximum number of available installments appears once you have entered your credit card number). You will receive a confirmation message if the transaction is successful. We will then contact you to ask if you need a personal receipt or a company invoice. To register via [company] Download, print and fill out the course registration form. Pay for the course by bank transfer or deposit. The Hellenic American Union bank accounts are listed on the registration form. Please note that you are responsible for any bank charges associated with the deposit of tuition fees. the completed scanned registration form, along with a scanned copy of the bank deposit/transfer slip, to training@hau.gr. We accept company registrations only if the registration form has full invoice details and is signed and stamped. Employers who enroll 3 or more employees in the program receive a 10% discount on the total amount of fees. To register via [individual] Download, print and fill out the course registration form. Pay at least 300 by bank transfer or deposit. The Hellenic American Union bank accounts are listed on the registration form. Please note that you are responsible for any bank charges associated with the deposit of tuition fees. the completed scanned registration form, along with a scanned copy of the bank deposit/transfer slip, to training@hau.gr. You will then receive a binding Tuition Payment Agreement, which you will have to sign and back to us. You will need to pay the remainder according to this Agreement. To register in person (individual) The Registrar s Office is open Monday & Friday 9:00-18:00 and Tuesday- Wednesday-Thursday 9:00-19:00. You need to complete and hand a registration form and pay at least 300 upon registration. The remainder must be paid by 24 May 2018 (you will be asked to sign a binding Tuition Payment Agreement for that). The Hellenic American Union reserves the right to cancel any program for unforeseen reasons. If your program is cancelled, the Hellenic American Union will refund in full any tuition you or your employer paid for the program. The Hellenic American Union is a recognized Center for Lifelong Learning (ΚεΔιΒιΜ2) that has been granted a license of operation by the National Organization for the Certification of Qualifications and Vocational Guidance (EOPPEP).

6 Registration Form Attn: Georgia Dede Fax No: I wish to enroll for the following class: 27/3/ /6/2018, Tuesday and Thursday 18:00-21:00 PARTICIPANT S DETAILS Fields with an asterisk (*) are required Last Name*: First Name*: Company: Home Address: Mobile Phone*: Address*: Position: Postal Code: I wish to receive information by the Hellenic American Union via INVOICE DETAILS If you need an invoice all fields are required Company Name: Type of Business: Company Address: Postal Code/City: Phone/Fax: Tax Number: LAEK Subsidy YES NO Tax Office: the hellenic american union bank account Alpha Bank: (IBAN GR ) Eurobank: (IBAN GR ) CANCELLATION POLICY Participants cancellations must be made in writing at least 15 working days before the start of the program to be eligible for refund. Thereafter, no refunds will be given. The Hellenic American Union reserves the right to change or cancel any of its published programs due to unforeseen circumstances. A full refund is given to people who have registered. data privacy policy The Hellenic American Union collects and uses personal information to communicate with the members of its public; to provide information on and operate educational, certification and cultural programs and services that it conducts on its own, on behalf of, or in cooperation with other organizations, and; to inform the members of its public of educational and cultural opportunities. The information we have requested in this form will be maintained in digital and/or physical form and used only for the purposes described above. You have the right to reasonable access to the personal information we have on you, to request a copy of this information, and to correct it if inaccurate. If you would like more information on the Hellenic American Union s data protection and privacy policy, please contact the Hellenic American Union s Data Protection Officer at privacy@hau.gr or I / we understand and accept the registration, cancellation and data privacy policies. Name/Signature:. Date:..