The cyber hackers goal is not only to get you to open the , but click the attachment they have attached. That attachment, would could be in the

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1 Scam Alert: Fake Airline Flight Itinerary Confirmation s Cyber hackers are getting sneakier by the moment, creating phishing attacks that trap you into opening an that you think is harmless. A common scam that is constantly resurfacing is an from an airline thanking you for your purchase. The subject headline of the usually says Confirmation of ticket purchase with the name of the airline, coming from an airline address. The body of the contains a fake booking number with other information about your flight and ticket information. The format can resemble the example provided below.

2 The cyber hackers goal is not only to get you to open the , but click the attachment they have attached. That attachment, would could be in the form of a PDF or Word Document, DOCX, contains a malware that enables the hackers access to your network. Once they have gained access to your network, they can then steal your usernames, passwords and any other confidential information that you have stored. To help decrease the likelihood of this happening, look up information for planned trips through the airlines official website or mobile application. If you have not scheduled a vacation and receive an with flight confirmation information, delete it. Some scams go as far as sending you an from the airline thanking you for filling out a survey. In return, they send you a fake ticket attachment containing a virus. To avoid compromising your network, be conscious before you click or open an . Source:

3 Don t get caught in the rain and miss out on this Office 365 Customer Immersion Experience! Get hands-on experience with the latest version of Office and see how it can help your day-to-day work run easier and more efficiently. The session provides real-world demonstrations of Office 365 and with no set agenda, each class is tailored to the participants. And the best part is it is completely FREE for you! All it takes is about 3 hours of your time, which provides plenty of time to explore the technology and ask any questions you may have. You are welcome to bring others from your organization you feel would benefit from the sessions, but hurry and sign up today as spaces are filling up fast! Training@ccr1.com for more information and to reserve your spot today! Where? Center for Computer Resources HQ Mound Rd., Suite C. Sterling Heights, MI 48310

4 Disk Space is often overlooked when it comes to long term PC health. Many are not aware that there are many different programs, and even Microsoft itself, put a good deal of temporary files that fill up a hard drive unnecessarily. Fortunately, there are habits and free software available to help clean up those unnecessary files and make room for the important files. Viewing your Hard Drive: A handy, free tool for viewing your entire hard drive and where exactly the most space is being use is a tool called TreeSize. Treesize will scan your hard drive and tell you exactly how much space each and every folder is taking up. For example: This tool can help identify that a My Pictures folder is taking up a significant portion of the hard drive and that those pictures would need to be moved to an external hard drive to make room for more pictures! Treesize can be downloaded, for free, at:

5 Clearing out Temporary Internet Files: While browsing the internet, all the pictures and websites are cached on your hard drive for quicker viewing on a return visit to a website. Over time this, if never cleaned up, can take up a significant portion of space on a hard drive. There are many other temporary files on a Windows computer that should also be regularly cleaned up and to make it easy, we can you a program called CCleaner. CCleaner, with one press of a button, automatically scan a drive and find all those temporary files and clean them up! CCleaner can be downloaded, for free, at: Removing Old Programs: One of the biggest users of space are, of course, the programs you run on the drive! Sometimes, with programs that we no longer use, we forget to remove them from our hard drive. Making a regular practice of reviewing your installed programs and uninstalling the ones that are no longer in use can make a hard drive last significantly longer! In windows 10: Go to Settings>Apps & Features to review all install programs. Clicking on a program will give you the option to uninstall the program and free up the allotted space

6 Tech Tip Provided By: Mike Moore, NOC Engineer

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