Avaya Notification Solution Administration Guide

Size: px
Start display at page:

Download "Avaya Notification Solution Administration Guide"

Transcription

1 Avaya Notification Solution Administration Guide Release 1.2 April 2011

2 2011 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes. Documentation disclaimer Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages. Warranty Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: Please note that if you acquired the product from an authorized Avaya reseller outside of the United States and Canada, the warranty is provided to you by said Avaya reseller and not by Avaya. Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER ), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ( AVAYA ). Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. Designated Processor means a single stand-alone computing device. Server means a Designated Processor that hosts a software application to be accessed by multiple users. Software means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone products or pre-installed on Hardware. Hardware means the standard hardware originally sold by Avaya and ultimately utilized by End User. License type(s) Named User License (NU). End User may: (i) install and use the Software on a single Designated Processor or Server per authorized Named User (defined below); or (ii) install and use the Software on a Server so long as only authorized Named Users access and use the Software. Named User, means a user or device that has been expressly authorized by Avaya to access and use the Software. At Avaya's sole discretion, a Named User may be, without limitation, designated by name, corporate function (e.g., webmaster or helpdesk), an or voice mail account in the name of a person or corporate function, or a directory entry in the administrative database utilized by the Software that permits one user to interface with the Software. Shrinkwrap License (SR). With respect to Software that contains elements provided by third party suppliers, End User may install and use the Software in accordance with the terms and conditions of the applicable license agreements, such as shrinkwrap or clickwrap license Avaya Notification Solution Administration Guide Page 1

3 accompanying or applicable to the Software ( Shrinkwrap License ). The text of the Shrinkwrap License will be available from Avaya upon End User s request (see Third-party Components for more information). Copyright Except where expressly stated otherwise, no use should be made of materials on this site, the Documentation(s) and Product(s) provided by Avaya. All content on this site, the documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil, offense under the applicable law. Third-party components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ( Third Party Components ), which may contain terms that expand or limit rights to use certain portions of the Product ( Third Party Terms ). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: Preventing toll fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at for the United States and Canada. For additional support telephone numbers, see the Avaya Support Web site: Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to: securityalerts@avaya.com. Trademarks Avaya, the Avaya logo, one-x Portal, Communication Manager, Application Enablement Services, Modular Messaging, and Conferencing are either registered trademarks or trademarks of Avaya Inc. in the United States of America and/or other jurisdictions. All other trademarks are the property of their respective owners. Downloading documents For the most current versions of documentation, see the Avaya Support Web site: Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is in the United States. For additional support telephone numbers, see the Avaya Web site: Avaya Notification Solution Administration Guide Page 2

4 Table of Contents Table of Contents Table of Contents... 3 Overview of ANS... 5 Functional description of ANS features... 6 Gaining access to the ANS Management Portal... 7 Logging in to the ANS Management Portal... 7 ANS Management Portal layout... 7 Logging off from the ANS Management Portal... 8 Administering the ANS Management Portal... 9 Personal Profile... 9 Managing the personal profile... 9 Role Authorization User Profile Managing the User Profile Adding a user Editing or updating a user Deleting a user Group Profile Adding a group Editing a group Editing User Profile in a group CSV Upload LDAP Mappings User Defined Fields Message Inbox New Notification Adding messages IP Phone Voice SMS IM_Sametime IM_XMPP Wi-Fi Editing and deleting messages Adding recipients Viewing Notification History Searching Notifications Request Status Conference Status Recipient Status Point of Contact Status Response details Escalation Status Avaya Notification Solution Administration Guide Page 3

5 Table of Contents Message Details All Notification Scenarios Adding Notification Scenario Editing, deleting and sending a Notification Message Editing a scenario Deleting a scenario Sending a Notification Message Escalation Profile Adding an Escalation Profile Adding an Escalation Sequence System Configuration Channel Configurations Searching a property Editing a property value Configuring the Channel Properties Coordinator Configurations From Address Configurations Voice Text to Speech Locales Configuration LDAP Wi-Fi Port Mapping External Conference Bridges System Maintenance Channel Status Registered IP Phones IP Phone Discovery Discover single phone System Alarms Alarm Configuration Download ANS Logs Inbound Call Trigger Adding an Inbound Call Trigger Using the ANS Management Portal Using the ANS Management Portal as a user Using the ANS Management Portal as an operator Appendix A: Setting properties for Channel Configurations Appendix B: Details of Avaya and Nortel Phones Appendix C: System Capacity Avaya Technical Services and Support Remote access for Technical Support Support Contacts Avaya Notification Solution Administration Guide Page 4

6 Overview of ANS Overview of ANS Avaya Notification Solution (ANS) is a centrally located message broadcast and conferencing system. In the event of an emergency, such as a crisis or an urgent business scenario, you can use ANS to instantly reach key stakeholders and decision makers through a variety of communications media. ANS delivers instructions through various points of contact, such as PBX, wireless, residential phone, VoIP, SMS, or on what to do and how to proceed in a business emergency. The solution solicits real-time response. Hence organizations can act effectively, reduce risk, and save lives. ANS is designed for mid-size to large organizations. It typically suits organizations in the education, energy, healthcare and public sectors. These sectors might need an emergency notification system that works with their communications infrastructure, dial plans, and support systems. ANS uses standard SIP architecture and a Web-based application programming interface (API) or Web API services to function. ANS integrates and completes utilization of the Avaya nextgeneration communications infrastructure and assets, which insulate businesses from the migration to a converged voice and data IP-based backbone. Simultaneously, ANS provides superior capabilities, services, and integrations with exceptional partner solutions at a reduced cost across a spectrum of communications media. ANS provides real-time multimedia and multimodal notifications, close-loop response gathering, and collaboration capabilities to many devices, including IP phones, cell phones, digital and analog phones, Wi-Fi phones, s, and SMS. It can broadcast text and audio messages to Avaya IP phones through IP without consuming any IP-PBX resources. It provides open Web service API for integrations with third-party products and solutions, including the Business Process Management systems for improving process efficiencies. ANS consists of the Management Web Portal Interface, referred to as ANS Management Portal throughout this document, with which it creates notifications and checks notification status. The ANS Management Portal also performs the following functions: Integrates with Avaya Aura Communication Manager through SIP trunks for voice notifications. Stores user or group profiles locally. Provides intelligent notification features, such as message priority, escalation tree, transfer, Ad hoc conference, and message retrieval security pin. Supports custom application add-on to meet additional customer specific requirements. Applies to emergency broadcast, system alarming, Communication Enabled Business Process (CEBP) types of applications, and many vertical solutions, such as in the Public Safety, Private Safety, Healthcare, Hospitality, and Financial sectors. The key features of ANS are as follows: Multiple channels Two-way voice Two-way SMS and one-way Two-way IP phone Notify and response Notify and transfer Built-in ad hoc conference Standard Web services interface for external integrations Multimodal notification Message security Escalation tree Text to speech Avaya Notification Solution Administration Guide Page 5

7 Functional description of ANS features Local User and Group Profile Detailed notification records Support custom application add-on Support triggering notification through inbound calls Functional description of ANS features Feature Initiate Notification List Notification history Role Authorization Manage Group Profile Manage Personal Profile Manage User Profile Enable the ANS Management Portal Login All Notification Scenario Escalation Profile Channel Configurations IP Phones Alarm Configurations System Alarms Description Enables access to send notifications Enables access to the Notification History page Enables access to modify role authorizations Enables access to manage group profiles Enables access to manage personal profiles Enables access to manage user profiles Enables access to the ANS Management Portal Enables access to the All Notification Scenario page Enables access to the Escalation Profile page Enables access to configure Channel parameters Enables access to the Registered IP Phones page Enables access to the Alarm Configuration page Enables access to the System Alarms page Avaya Notification Solution Administration Guide Page 6

8 Gaining access to the ANS Management Portal Logging in to the ANS Management Portal Gaining access to the ANS Management Portal ANS administers the entire configuration through the Management Portal. Before accessing the ANS Management Portal, ensure the following: The resolution of the monitor must be minimum 1024x768 pixels. The Web browser must be one of the following: Microsoft Internet Explorer 6.0 or later Mozilla Firefox 3.0 or later To log in to the ANS Management Portal, perform the following tasks: 1. Open a Web browser and enter the following URL: Address>/ManagementPortal Note: The <IP Address> can be the virtual IP address of redundant ANS servers or the real IP address of any ANS server. 2. Enter the user name and password in the ANS log on window. 3. Click Logon. If you enter a wrong user name or password, the system displays an incorrect log-in message. ANS Management Portal layout The following screenshot shows the ANS Management Portal layout. The main elements of the ANS Management Portal are as follows: Avaya Notification Solution Administration Guide Page 7

9 Navigation pane: Displays the available menu selections. Custom logo: Displays the custom logo. Gaining access to the ANS Management Portal Navigation buttons: Displays the shortcuts for the Home Page, Legal Notice, About Information, and Logoff. Footer details: Displays the footer display settings. To configure custom logo, place the custom logo file in the following path: /opt/avaya/avayanotificationsolution/apache-tomcat /webapps/managementportal/web- INF/classes/com/avaya/csi/sca/packages/ui/ Note: It is mandatory to name the custom logo file as custom_logo and custom logo file must be of.jpeg format. By default, the footer display settings are disabled on the ANS Management Portal. To enable the footer display settings, perform the following steps: Go to /opt/avaya/avayanotificationsolution/config/internationalization Depending on Locale, choose the appropriate messages.properties file Search for the string general.footer.allow=no and replace it with general.footer.allow=yes Restart the ANS Management Portal To configure the footer text: Enter the footer configurable values in the messages.properties file at /opt/avaya/avayanotificationsolution/config/internationalization location: general.footer.curator general.footer.responsible.person general.footer.responsible.modifieddate Logging off from the ANS Management Portal To log off from the ANS Management Portal, click Logoff. Note: If you do not log off manually, the system logs you out of the current session after 10 minutes and displays a warning message stating, Your session has been reset due to inactivity. Avaya Notification Solution Administration Guide Page 8

10 Administering the ANS Management Portal To administer the ANS Management Portal, log in as an Administrator and configure the settings in the menu selections in the navigation pane. Personal Profile To edit your own profile, use the Manage Personal Profile page. Managing the personal profile To access your personal profile: 1) On the Navigation Pane, click Personal Profile. The system displays the Manage Personal Profile page. 2) Change the fields as needed. The Manage Personal Profile page is divided into the following main sections: User Profile: Contains information of the users. User Defined Fields: Provides additional information about the user. You can edit the information in these fields. Contact Information: Contains information that ANS uses to contact the user and send notifications. In Contact Information, the following fields apply to the voice notification channel for making calls to these phone numbers. These fields can be the extension number or the full phone number with the plus (+) sign for the country code in the E.164 format depending on the dial plan setups. Phone numbers must not contain spaces or any special characters, except the plus (+) sign. Work Phone: The phone number of the work place Mobile Phone: The mobile phone number Home Phone: The home phone number or any other phone number The following field in Contact Information applies to the IP Phone broadcast notification channel for broadcasting text and audio to the IP phones directly. Avaya Notification Solution Administration Guide Page 9

11 IP Phone Extension: The IP Phone extension number Administering the ANS Management Portal The following fields apply to the notification channel. You cannot use a space, but you can use letters, hyphen (-), underscore (_), and period (.). The format to follow is name@domain.xyz. Work The work address Personal The personal address or the cell phone text messaging address The following field applies to the SMS notification channel. The SMS number must not contain an extra space or special characters. You can only use the plus (+) sign followed by the numbers. The numbers must include the country and area codes. SMS Address: The mobile phone number. The following fields apply to the IM notification channel. Sametime Address: The IBM Sametime IM address. XMPP Address: The XMPP IM address. The following field applies to the Polycom Wi-Fi phone channel for sending text messages to Polycom OAI gateway-based Wi-Fi phones. WIFI PHONE: The Wi-Fi phone extension number Urgent/Normal Notifications Rule (seconds): You can configure whether to contact all configured devices simultaneously or sequentially with configured delays. To specify simultaneous contact, enter 0. Role Authorization Using the Role Authorization page, you can authorize functions for a role. Different users have different functional authorities. To view the Role Authorization page, click Users and Groups on the navigation pane. Click Role Authorization. Avaya Notification Solution Administration Guide Page 10

12 You can assign authorization for different roles, such as the role of a user, a Simple Object Access Protocol (SOAP) user for third-party products, a Lightweight Directory Access Protocol (LDAP) user operator, or an administrator. ANS supports three types of roles: The user role: With a given password, the user can log into the ANS Management Portal and perform the following function: Update personal profile The operator role: As an operator, the user can perform the following functions: Manage notification scenarios Trigger notification scenarios from the portal Check the notification status Manage groups Manage escalations The administrator role: As an administrator, the user can perform all the operator functions and some additional functions: Manage users and roles Configure the system Maintain the system Manage the Inbound Call Trigger configurations User Profile The User Profile is the most important feature of ANS. A user is a recipient who has one or multiple points of contact, for example, through mobile, , Wi-Fi phone, IP phone, and so on. A user has the following credentials: User Id: The unique identification number that comprises alphanumeric and special characters. This is a mandatory field. Note: Entering values for fields marked with an asterisk (*) is mandatory. Title: The title of the user. For example, Mr, Mrs, and so on. First Name: The first name of the user that comprises of alphanumeric and special characters. This is a mandatory field. Middle Name: The middle name of the user. This is an optional field. Last name: The last name of the user. This is an optional field. Telephone Security PIN: The numeric PIN that is used for authenticating users when users receive secure messages through telephone calls. Role: A drop-down list of roles. Select a role from the following list and assign one to each user: User: A user who wants to receive a notification. Most users fulfill this role. Administrator: A user with an administrative role who will configure the system for the ANS Management Portal. LDAP Users: A user imported from the LDAP directory. Operator: A user who functions as an operator. Avaya Notification Solution Administration Guide Page 11

13 SOAP User: A user who uses the Web services to connect to ANS. Web Login Password: The ANS Management Portal log-in password. The user name for login is the same as the User ID. Activate: The status of the user. When you select this check box, the user status becomes active. Inactive users cannot log in to the ANS Management Portal or receive any notifications. However, you cannot delete users included in any notifications in the past. These users remain in the database for record keeping purposes. You can only change the status of such users to inactive. User Defined Fields: The fields that the Administrator creates on the User Defined Fields page. For example, the security number, building number, city, state, and country of an individual user. These fields are optional. You can use the values entered in these fields to create Dynamic user groups and to delete users quickly. To delete users using these parameters, see Deleting a User section. Contact Information: The section in the user profile that specifies the various points of user contact, such as: Work phone Mobile phone Home phone IP phone extension Work Personal SMS address XMPP address Wi-Fi phone Managing the User Profile The Manage User Profile page lists all the user profiles. To view the Manage User Profile page, click Users and Groups on the navigation pane. Click Manage User Profile. To search a user: 1) On the Manage User Profile page, enter the search values in User Name, User Role, or User Defined Fields. 2) Click Apply Filter. Avaya Notification Solution Administration Guide Page 12

14 The system displays the search result in a table format with columns: User ID, First Name, Middle Name, and Last Name. The Clear Filter button clears the filter condition and the search results. Note: Use the Tool tip that is available for all the buttons and links on each page on the ANS server. Select a user from the table of listed users. You can perform the following tasks: To edit the user profile, click Edit. To delete the user, click Delete. To delete all listed users, click Delete All Listed Users. To view all the groups to which the user is associated, click View Groups. If the user is not associated with any group, the system displays an empty table. Adding a user To create a user profile, perform the following tasks: 1) Go to the Manage User Profile home page, and click Add. The system displays the Create User Profile page. 2) Enter all the details for a user. Note: The user can enter text up to 100 characters only in the User Defined Fields. 3) In the Contact Information section, enter the values of Urgent Notifications Rule and Normal Notifications Rule fields in seconds. These fields are important as ANS contacts each point of contact within the defined delay for the respective priority, that is, Urgent or Normal. For example, you can set the Work Phone Normal Notification rule to 15 seconds and Urgent to 0 seconds and the priority of the notification to Normal. The system sends the notification to the work phone within 15 seconds and immediately for Urgent. Avaya Notification Solution Administration Guide Page 13

15 The priorities are: Delay (Urgent): You can configure the system to deliver a notification message to multiple POCs of a recipient immediately in case of an emergency. For example, both the mobile phone and the work phone ring immediately if the Urgent setting is 0. If both telephones do not respond in 45 seconds, the home telephone rings. If the home telephone does not respond in 30 seconds, an SMS is sent to the mobile number. If any one of the devices respond, then the system does not send the same message to the other devices for that individual. The time in the above example is a configurable parameter. Delay (Normal): You can configure the period for delivering a notification message to a recipient in a Normal condition. For example, the work telephone rings once the notification message is sent. If the work phone does not respond in 10 seconds, the system sends an . 4) Click Save. The system displays a confirmation message after the settings are saved successfully and automatically displays the Manage User Profile page. Editing or updating a user Only a user in the administrator role can edit or modify the existing user profiles. Note: To modify the personal details of a user, go to the Personal Profile page and update the details. To edit a user profile, perform the following steps: 1) Go to Manage User Profile page. 2) To select a user profile, click on it. 3) Click Edit. The system opens the selected user profile in edit mode. 4) Modify the information as required. To change an existing password of a user: 1) Click Change Password. The system displays the Password Change page. 2) Enter the new password in the New Password field. 3) Click Save. The system displays a confirmation message after updating the settings based on the modifications. Deleting a user Only a user in the administrator role can delete the existing user profiles. Note: You cannot delete a user in an Administrator role. ANS provides two types of delete operations: Hard Delete: Deactivates and deletes the user from the ANS database. Before a Hard Delete is done, the Administrator must verify that the user does not have any Avaya Notification Solution Administration Guide Page 14

16 dependencies. Dependencies such as, no notifications have been sent to the user or the user is not associated with any notification scenario or escalation profile. All dependencies need to be known and resolved prior to a Hard Delete. Soft Delete: Deactivates the user and keeps the user information in the database. Due to deactivation this user is not considered for any operation. Note: You can activate this user whenever you want (that is reclaiming the deleted user). The Delete All functionality uses the soft delete type so the users are deactivated, but their information remains in the database for future use as required. Group Profile A Group is a logical collection of users that are already defined in the User Profile page. Like a user, the recipient of a notification can be a group. The group profile plays a very important role in the dynamic escalation process. By configuring primary, secondary, and tertiary groups you can associate them to specific escalation levels. On the User Profile page, ANS provides a Group Profile page which can be opened by clicking the Group Profile option. The following screenshot shows that you can search a group based on group ID or description, similar to searching for a User profile. Similar to User profile, you can delete a group by selecting the required group and clicking Delete. The system displays a confirmation message after a group is deleted. Avaya Notification Solution Administration Guide Page 15

17 Adding a group To create Static Group, perform the following tasks: 1. On the Navigation Pane, click Users and Groups > Group Profile 2. Click Add. The system displays the Create Group Profile page. A group can be created as static or dynamic. 3. Enter the Group Description. 4. Select the users that are part of the group, and the click Add. The system moves the users that have been selected to the Selected Users table. 5. In the Broadcast to IP Phones Only section, configure the following parameters: Note: The Broadcast to IP Phones Only section applies only to the IP Phone channel: IP Phone Address Range: Enables to create groups with a series of IP phone addresses using a range. Example: from From IP address to To IP address. IP Phone Extension range: Enables to create groups with a series of IP phone extensions using a range. Example: from From IP extension to To IP extension. Note: If you send an IP Notification to IP Phone Address or Extension range Group, the system sends the notification to all the recipients whose address or extension are within that range. 6. Click Save to create a group. Important: While creating a group, you can select the users or an IP Phone address range or an IP Phone extension range. You cannot select all of them. To create Dynamic Group, perform the following tasks: 1) On the Create Group Profile page 2) Click Dynamic Filter. The system displays the Add/Edit Group Filter page. Avaya Notification Solution Administration Guide Page 16

18 The Dynamic Filter enables the user to create and edit filters for filtering the users based on User Defined Field values. The Add/Edit Group Filter page contains: Condition type drop down having values AND and OR. User Defined Fields drop down list. This list contains all the User Defined Fields created as input to the User Defined Fields page. Search text box. Enter a search clause in the Search text box. Click Add to add the search clause. 3) Click Execute. The system displays the result of filter condition for the selected users. 4) Click Save to save the filter condition associated with the group. To delete a search clause: 1) Select a clause. The system displays the Delete button. 2) Click Delete. Note: You can delete a search clause only after deleting all its associated search clauses. Editing a group To edit a Group Profile, perform the following tasks: 1) Select a Group. 2) Click Edit. The system displays the group details for editing. You can modify the group related information such as changing the group description, list of users, IP address range or IP phone extension range. Note: You cannot edit the type of group. If a group is created as static then it will continue to be static and if it is created as dynamic it will continue to be dynamic. 3) Update the group information. 4) Click Save. Note: When you edit the details of Static group, then the Dynamic Filter button is disabled. Editing User Profile in a group To view the users in a group: 1) Select a group. 2) Click Edit The system displays the list of users in the group. 3) Select a user. 4) Click Edit. The system displays the Manage Group Profile page. Avaya Notification Solution Administration Guide Page 17

19 5) Update the details of the user such as: User ID First Name Middle Name Last Name IP Address range of the IP phones IP phone extension range 6) Click Save. To add a user in a group: Select a user. Click Add. To remove a user from a group: Select a user. Click Remove. CSV Upload The CSV upload feature enables the administrator to upload a list of users from a CSV file. This feature particularly works best in large organizations as they can save time and effort by creating users from a CSV file upload instead of manually. The CSV Upload operation consists of the following steps: 1) Creation or mapping of Metadata The CSV columns are mapped to the User Profile Field in this step. 2) Uploading of actual data in to the system from a CSV file To view the Load CSV into User Profile page, click Users and Groups on the navigation pane. Click CSV Upload. Avaya Notification Solution Administration Guide Page 18

20 To add a New Template: Click Add. The system displays the Add New Template page. Configure the following parameters: Template Name: Enter the name of the template which you want to upload. Template Description: Enter the details of the template. Select User Profile field: Select the fields which you want to add from the drop down list. The fields present in this drop down box are the list of fields present in the User Profile page. This page contains both static fields and User Defined Fields. Click Add. The fields are added to the table under the columns: CSV Field Number and User Profile Field. You can add a user field only once. Note: It is mandatory to add the User ID and First Name field in the new template. Select a field and click Up/Down to move the position of the fields. Click Save. The system displays the CSV Upload page. To upload the template: 1) Select the template. 2) Click Proceed to Upload. 3) The system displays the File Browse dialog box. 4) Click Browse. 5) Select the required CSV file. 6) The system asks for confirmation before uploading the content. After the upload operation, the system displays a message box stating the status of the Avaya Notification Solution Administration Guide Page 19

21 upload, total rows present in the file, rows added successfully, rows updated, validation failed records, and add/edit failed record count. LDAP Mappings The LDAP Mappings page is used for uploading the data from an active directory service to the local database. This page displays the LDAP attributes and the local database attributes to be mapped together. By default LDAP Mappings are supported only by the Administrators. To view the LDAP Mappings page, click Users and Groups on the navigation pane. Click LDAP Mappings. To add an LDAP attribute: Select a field from the User Fields drop-down list box and map it with any field in the LDAP Field drop-down list box. You can map a LDAP Field with multiple User Fields. For example, Mobile, which is a LDAP Field can be mapped to MobilePhone and SMSAddress, which are User Fields. Note: It is mandatory to include the User ID and First Name fields from the User Fields dropdown list. The system allows you to add up to 10 custom LDAP attributes using the custom LDAP property file. Click Add. The system displays the added fields in the User Profile Field Name and LDAP Field Name columns respectively. Click Save. Avaya Notification Solution Administration Guide Page 20

22 Adding custom LDAP Attributes: Administering the ANS Management Portal Add the custom LDAP attribute in the /opt/avaya/avayanotificationsolution/config/ldapattributes.properties file. The system allows you to add only up to 10 custom LDAP attributes. If more than 10 custom LDAP attributes are added they will be displayed on the ANS Management Portal, but will have no impact. Note: The /opt/avaya/avayanotificationsolution/config/ldapattributes.properties file contains the mandatory and custom attributes of LDAP. Newly added custom LDAP attributes are displayed on the LDAP Field drop-down list box. It is mandatory to restart the ANS Management Portal and LDAP service to display the added custom LDAP attribute on the ANS Management Portal. To restart all the ANS services including the Web server and LDAP, run the following commands at the Linux command line: stopansall.sh startansall.sh On the ANS Management Portal map the custom attributes with ANS parameters. Later if these mapped custom attributes are commented/removed from the properties file, then the system displays the message for removed attributes and asks to save the mapping. You must save the mapping as the system does not save the mapping automatically as there could be a possibility where custom attributes are mapped with mandatory fields. If the system tries to save it again, a validation message is raised. Unless the mandatory fields are remapped, the system cannot save the mapping. User Defined Fields Use the User Defined Fields page to create fields dynamically that can be used for User Profile creation. Note: Only a user with the administrative role can add, edit or delete the User Defined Fields. ANS supports up to 50 User Defined Fields. The advantages of User Defined Fields are as follows: Search / Delete user based on User Defined Field Creation of Dynamic Groups To add a User Defined Field: Click System Configuration on the navigation pane. Click User Defined Fields. The system displays the User Defined Fields page. Avaya Notification Solution Administration Guide Page 21

23 Click Add. The system displays the Add User Defined Field pop-up. Configure the following parameters: Label: Enter the label of the User Defined Field. The system auto-populates the added labels in the Filter section in the Manage User Profile page and in the User Defined Field section in the Personal Profile page. Description: Enter the description of the User Defined Field. Click Save. Note: You can delete a User Defined Field only after deleting all its associated mappings with the CSV parameters. Avaya Notification Solution Administration Guide Page 22

24 Message Inbox The Message Inbox feature enables to store and retrieve the voice message from the respective Message Inbox number. To add a Message Inbox: Click Add. The system displays the Message Inbox Add pop-up. Configure the following parameters: Message Inbox Number: Enter the unique message inbox number. Inbox number can be 10 digits long. This number cannot be blank. Message Inbox Description: Enter the description for the message inbox. Expiration Value: Enter the expiration date for message inbox in days/hours/minutes/seconds. Default is 1 hour. The system removes the message when the Expiration Value ends. Click Save. Note: You can store only one voice message in an inbox. The caller hears an error prompt, while attempting to retrieve a message from an empty inbox. For a non-empty inbox, the caller can press 0 to repeat the message. New Notification To create a new notification message, use the New Notification page. You can create a notification message for a user or a group of users. The notification message is sent to the recipients through different channels such as SMS, , IP Phone, and Voice. You must configure different parameters for each channel. To view the New Notification page, click Notifications on the navigation pane. Click New Notification. Avaya Notification Solution Administration Guide Page 23

25 Configure the following in the New Notification page: Originator: This is a read-only parameter. In the Originator field the system displays the user, which was entered during the creation of the user profile. Priority: This parameter specifies the level of urgency of the notification. Choose one from the following priority options: Normal Urgent Crisis The default priority is Normal. If you choose Crisis, the notification message is sent in a critical condition with immediate priority and without any delay. If you select priority as Crisis or Urgent: sets the priority flag when connecting to the SMTP server. The IP phone uses the Barge mode when pushing text and audio messages to the IP phones. Wi-Fi phone rings continuously. If you select priority as Normal: does not set the priority flag when connecting to the SMTP server. The IP phone uses the Normal mode when pushing text and audio messages to the IP phones. Wi-Fi phone rings in a normal manner. Start Time: This parameter displays the date and time of the notification message sent to the recipients. The Immediate check box enables you to send the notification message immediately and the system disables the date and time text box. Avaya Notification Solution Administration Guide Page 24

26 To set the date and timing of the notification message for any priority: 1) Click the calendar icon The system displays the Calendar page. 2) Set the time in the Time field at the top of the calendar. The time is based on a 24 hour clock. Select the date, month and year from the calendar. 3) Click OK to save the setting. Note: The notification will start immediately if you do not set the date and time on the calendar. To send the notification message on the same day: Click Today on the calendar to auto-populate day, month and year and set the time in the Time field. Expiration Time Enter the expiration time in Days/Hours/Minutes after which the notification expires. The notification cancels all the pending contacts after the notification has expired. Avaya Notification Solution Administration Guide Page 25

27 Adding messages Click Next on the New Notification page. The system displays the Messages page. Adding messages are the most important part of the notification as these notification messages are sent across to the recipients. To add a new message: Click Add Message. The system displays the Add New Message page. Avaya Notification Solution Administration Guide Page 26

28 Configure the following parameters: Channel: This parameter enables you to send the notification message to the recipients using the devices of the channel selected. Select a channel from the following Channel list: IP Phone Voice SMS IM Wi-Fi Phone The default channel is . IP Phone The IP Phone channel supports text and audio broadcast for the following Avaya IP phones: For one line text in top line and audio push: Avaya 9620, 9630, 9640, 9650, 9670 o Requires firmware R3.1.1 SP1 or above for the H.323 mode o Requires firmware R2.6 or above for the SIP mode Avaya 9608, 9611, 9621, 9641 o Requires firmware R6.0 or above for the H.323 mode Note: The SIP version of firmware does not support the text or audio push. Avaya 4610, 4620, 4621, 4622, 4625, 4626 o Requires firmware or above Avaya 1603, 1608, 1616 o Requires firmware R1.3.x or above Avaya (Nortel) 1110, 1120E, 1140E, 1150E, 1165E, 1210, 1220, 1230, 2007 o Requires Unistim 5 software The following IP phones also support display push with multiple lines of text: Avaya 9620, 9630, 9640, 9650, 9670 Avaya 9608, 9611, 9621, 9641 Avaya 4610, 4620, 4621, 4622, 4625, 4626 Avaya (Nortel) 1140E, 1150E, 1165E Channel: Select the IPPHONE channel from the Channel list. The system displays the IP Phone Add New Message page. Avaya Notification Solution Administration Guide Page 27

29 Configure the following parameters: Locale: This drop down list displays all the installed locale options selected in the Text to Speech Locales Configuration page. Select the required locale from the list to send audio message through TTS. Display Push: Enables to display the text entered in the Title Display field as the Topline text in the IP Phone. Audio Only Push: Enables you to send only the audio messages. Note: When you select Send Audio only check box, the Title Display and Message Body fields disappear and the Questions tab is disabled. Audio Push with TopLine: Enables you to send the audio message and display the text entered in the Title Display field as the Topline text in the IP Phone. The Title Display text over-writes the extension number appearing as the Topline text in the IP Phone. For Avaya Phones, if the length of Title Display text is greater than maximum allowed length for Title Display field, then only the allowed maximum characters are displayed. The remaining characters are not displayed and a warning message is displayed. The maximum length varies from one phone model to another. Nortel 1150E phones allow entering up to 30 characters in the Title Display for TopLine push. Note: When you select the Send Audio with Topline Push option, the Questions tab is disabled. Title Display: Enter the title that is to appear on the IP Phone s screen. Message Body: Enter the content of the notification message. Avaya Notification Solution Administration Guide Page 28

30 Audio Broadcast: You can send an audio notification message by enabling TTS or attaching a.wav file of up to 1 GB. To send a message through TTS, enter a text string used for the audio streaming to the IP phone in the Audio Broadcast field. There are two ways to broadcast the audio file: 1) Select Wave File 2) Record Through Telephone To broadcast an audio file using Select Wave File button: 1) Click Select Wave File. The system displays Add File pop-up. 2) Click Browse. The system displays the Choose File dialog box. 3) Select the file you want to attach and click Open. 4) Click Upload to attach the selected file. After the file is uploaded the following Preview buttons appear: Play: Click Play to play the uploaded file. Pause: Click Pause to pause the uploaded file. Stop: Click Stop to stop the uploaded file. When the ANS Management Portal runs for the first time and uploads/records a wave file, an applet player tries to load in the system; the system displays a Security Warning message. Click Yes to allow the applet player to load in the system. Click No, the system displays the applet player with an error on the ANS Management Portal. To broadcast an audio file using Record Through Telephone button: 1) Click Record Through Telephone. The system displays Record Voice Prompt pop-up. Avaya Notification Solution Administration Guide Page 29

31 2) Enter a valid address which is the extension that you have configured on Call Manager (CM) in the Address field. 3) Select the language from the Locale drop down list. 4) Click Record. After the file is recorded the following Preview buttons appear. Play: Click Play to play the recorded file. Pause: Click Pause to pause the recorded file. Stop: Click Stop to stop the recorded file. Questions To add a Question: 1) Select the Questions tab on the IP Phone Add New Message page. 2) Click Add a Question to set a question with single/multiple answers for each question. This question is sent along with the message. The system displays the Add Question popup. Enter the question in the Question Content field which is displayed as text on the IP Phone. 3) Click Save to save your content. To edit a Question: 1) Select a question. 2) Click Edit. 3) Update the question. 4) Click Modify to save the updates. Avaya Notification Solution Administration Guide Page 30

32 To delete a Question: 1) Select a question. 2) Click Delete. Administering the ANS Management Portal 3) Before deleting, the system displays a confirmation message; click Yes to delete the question. Choices Choices: Each question has a set of multiple answers with an acknowledgement for each answer. The answer is either affirmative or negative. To add a choice: 1) Select a question 2) Click Add a Choice. The system displays the Add Choice pop-up. Configure the following parameters: Choice Content: Enter an answer in the Choice Content field. Acknowledgement after chosen: Enter the acknowledgment text in the Acknowledgement after chosen field. Mark this choice as the Affirmative answer for reporting purposes: This option enables you to mark the answer as affirmative. Transfer: Select any one of the following options: Phone Number: This option enables you to enter a phone number to which the recipient gets transferred to. No Action: Select this option if you do not want any transfer option at the choice selection. 3) Click Save. To edit a Choice: 1) Select a Choice. 2) Click Edit. 3) Update the Choice. 4) Click Modify to save the updates. To delete a Choice: Avaya Notification Solution Administration Guide Page 31

33 1) Select a Choice. 2) Click Delete. Administering the ANS Management Portal 3) Before deleting, the system displays a confirmation message; click Yes to delete the Choice. Voice Channel: Select the VOICE channel from the Channel list. The system displays the Voice Add New Message page. Configure the following parameters: Locale: Select the language from the Locale list. The default is US English. Locale uses the corresponding TTS locale, therefore all text for TTS must be written in the selected language. Note: You must ensure that locale default messages are in Voice Channel and installed on Loquendo. Caller ID: Select the phone number from which the notification message is sent. Display Name: Select the required caller-id display name from the drop down list. Retry Count: Enter the value which specifies the number of times voice channel should retry to send the voice message to the recipient in case of erroneous conditions. For example, when the call could not get connected or the call got rejected. Retry Delay: Enter the delay time in seconds which specifies the interval between two successive retries. Ring Timeout: Enter the timeout in seconds. If the call is not connected in the specified ring timeout time, the call is cancelled. If no value is specified, the default setting value of ring timeout is considered. Avaya Notification Solution Administration Guide Page 32

34 Authenticate Recipient: This option enables you to ask for authentication while playing notifications. Note: This option is applicable only if the user profile contains a password. Bypass Human detection: This option enables you to directly go to the custom prompts, bypassing the default prompts. Audio Conference: Enables you to select ANS Ad hoc Conference or the external conference bridges configured in the External Conference Bridges section from the Audio Conference drop-down list box. Audio Conference option cannot be disabled, if the choice related to it uses the Audio Conferencing feature. Under the Questions tab, if audio conference is not selected for any of its choices, then the audio conference option is disabled in the General tab, while saving the message. Note: If External Conference Bridge is selected in the Audio Conference, then you need to ensure that the system has Media Server running to play the prompt messages. Use Custom Prompt: Enter the text which will be converted to speech by TTS. Select Wave File: You can also upload an audio file by clicking Select Wave File. The system displays the Add File dialog enabling you to browse the wave file. You can select a file up to 1MB. The file name should not contain any spaces. After the file is uploaded the Preview buttons appear. Record Through Telephone: You can also record a file by clicking Record Through Telephone. The system displays the Record Through telephone pop-up. Enter the Address and select Locale. Specify a phone number to be used for message recording. Note: By default, the recording timeout is 5 minutes. If you try to record more than 5 minutes, then the call is disconnected. After the file is recorded the Preview buttons appear. Message Body: Enter the message that will be played once the recipient presses 1 to hear the voice message. You can enter text in the textbox, which will be converted to speech by TTS or can upload an audio file (mono wave file) by clicking Select Wave File. The system displays the Add File dialog enabling you to browse the wave file. After the file is uploaded the Preview buttons appear. You can also enter the text in the message Body by clicking Record Through Telephone. After the file is recorded the Preview buttons appear. Questions To add a question: 1) Select the Questions tab on the Voice Add New Message page. 2) Click Add a Questions. The system displays the Add Question pop-up: Avaya Notification Solution Administration Guide Page 33

35 Configure the following parameters: 3) Click Save. Enter the question in the Question Content field which will be converted into speech using the Text to Speech engine. Or click Select Wave File to upload an audio wave file. After the file is uploaded the Preview buttons appear. Or click Record Through Telephone to record the question. After the file is recorded the Preview buttons appear. Choices To add a choice: 1) Select a question 2) Click Add a Choice. The system displays the Add Choice pop-up. Configure the following parameters: Choice Content: Enter the answer in the Choice Content field. The phrase will be spoken to the recipient by the Text-To-Speech engine. As an alternative you can use an audio wave file by selecting the button Select Wave File. After the file is uploaded the Preview button appears. You can record the choice by clicking Record Through Telephone. After the file is recorded the Preview button appears. Acknowledgement after Chosen: Enter the acknowledgement text. The phrase will be spoken to the recipient by the Text-To-Speech engine. As an alternative you can use an audio wave file by selecting the button Select Wave File. After the file is uploaded the Preview button appears. Avaya Notification Solution Administration Guide Page 34

36 You can record the acknowledgement by clicking Record Through Telephone. After the file is recorded the Preview button appears. Mark this choice as the Affirmative answer for reporting purposes: This option enables you to mark the answers as affirmative in the reports. Transfer: Select any one of the following options: Phone Number: This option enables you to enter a phone number to which the recipient is transferred. Audio Conference: Enables the recipient to get transferred to the ANS ad hoc conference or the external conference bridge depending on the option selected in Audio Conference in the Voice Add New Message General tab. If the Audio Conference check box is not selected in the Voice Add New Message General tab, then it is disabled in the Voice Add New Message Choice tab. No Action: Select this option if you do not want any transfer option at the choice selection. Click Save. SMS Channel: Select SMS from the Channel list. The system displays the SMS Add New Message page. Configure the following parameters: Retry Count: Enter the value which specifies the number of times the SMS channel should retry to send the SMS message to the recipient in case of erroneous conditions. Retry Delay: Enter the delay time in seconds which specifies the interval between two successive retries. Type: Select any one of the following options: Avaya Notification Solution Administration Guide Page 35

37 One Way: This option enables ANS to only send out the notification to the recipients. Two Way: This option enables ANS to send out the notification to the recipients and receive the responses from them in the form of Questions and Choices. Message Body: Enter the message content to be sent. Click Save. Questions To add a Question: 1) Select the Questions tab on the SMS Add New Message page. 2) Click Add a Question. The system displays the Add Question popup. 3) Click Save. Enter the question in the Question Content field which is displayed as text in the device on which the SMS is sent. Choices To add a choice: 1) Select a question 2) Click Add a Choice. The system displays the Add Choice pop-up. Configure the following parameters: Choice Content: Enter an answer in the Choice Content field. Mark this choice as the Affirmative answer for reporting purposes: This option enables you to mark the answer as affirmative. 3) Click Save. Channel: Select from the Channel list. The system displays the Add New Message page. Avaya Notification Solution Administration Guide Page 36

38 Configure the following parameters: From Address: Select the address of the sender from the drop-down box. Subject: Enter the subject line of the . Body: Enter the text of the message. Attachment: Click Select Attachment File to attach a file along with the notification message to the recipients. The system displays the Add File popup. Click Browse. The system displays the Choose File dialog box. Select the file to attach and click Open. The file name for the attachment should not contain any spaces. The attachment can be up to 1 MB and the attachments are supported with extensions. Click Upload to attach the file. Note: The Questions tab is disabled in the channel as it is one-way communication. Click Save. IM_Sametime Channel: Select IM_Sametime from the Channel list. The system displays the IM_Sametime Add New Message page. Avaya Notification Solution Administration Guide Page 37

39 Configure the following parameters: Retry Count: Enter the value which specifies the number of times the IM channel should retry sending the IM message to the recipient in case of erroneous conditions. Retry Delay: Enter the delay time in seconds which specifies the interval between two successive retries. Message Body: Enter the message content to be sent. Questions To add a Question: 1) Select the Questions tab on the IM_Sametime Add New Message page. 2) Click Add a Question. The system displays the Add Question pop-up Enter the question in the Question Content field to display as text on the IM window. 3) Click Save. Choices To add a choice: 1) Select a question 2) Click Add a Choice. The system displays the Add Choice pop-up. Avaya Notification Solution Administration Guide Page 38

40 Configure the following parameters: Choice Content: Enter an answer in the Choice Content field. Acknowledgement after chosen: Enter the acknowledgment text in the Acknowledgement after chosen field. Mark this choice as the Affirmative answer for reporting purpose: This option enables you to mark the answer as affirmative. 3) Click Save. IM_XMPP Note: IM_XMPP supports conference, whereas IM_Sametime does not support conference. Channel: Select IM_XMPP from the Channel list. The system displays the IM_XMPP Add New Message page. Configure the following parameters: Retry Count: Enter the value which specifies the number of times the IM channel should retry sending the IM message to the recipient in case of erroneous conditions. Retry Delay: Enter the delay time in seconds which specifies the interval between two successive retries. Message Body: Enter the message content to be sent. Questions To add a Question: 1) Select the Questions tab on the IM_XMPP Add New Message page. 2) Click Add a Question. The system displays the Add Question pop-up. Enter the question in the Question Content field to display as text on the IM window. 3) Click Save. Choices To add a choice: 1) Select a question 2) Click Add a Choice. The system displays the Add Choice pop-up. Avaya Notification Solution Administration Guide Page 39

41 Configure the following parameters: Choice Content: Enter the answer in the Choice Content field. Acknowledgement after Chosen: Enter the acknowledgement text. Mark this choice as the Affirmative answer for reporting purposes: This option enables you to mark the answers as affirmative in the reports. Transfer: Select any one of the following options: IM Conference: Enables the recipient to get transferred to the IM conference. No Action: Select this option if you do not want any transfer option at the choice selection. 3) Click Save. Wi-Fi Channel: Select WIFIPHONE from the Channel list. The system displays the Wi-Fi Add New Message page. Configure the following parameters: Avaya Notification Solution Administration Guide Page 40

42 Questions Administering the ANS Management Portal Retry Count: Enter the value which specifies the number of times the Wi-Fi channel should retry to send the Wi-Fi message to the recipient in case of erroneous conditions. Retry Delay: Enter the delay time in seconds which specifies the interval between two successive retries. Message Body: Enter the message content to be sent. To add a Question: 1) Select the Questions tab on the Wi-Fi Add New Message page. 2) Click Add a Question. The system displays the Add Question pop-up. Enter the question in the Question Content field to display as text on Wi-Fi phone. 3) Click Save. Choices To add a choice: 1) Select a question 2) Click Add a Choice. The system displays the Add Choice pop-up. Configure the following parameters: Choice Content: Enter the answer in the Choice Content field. Mark this choice as the Affirmative answer for reporting purpose: This option enables you to mark the answer as affirmative in the reports. Transfer: Select any one of the following options: Phone Number: This option enables you to enter a phone number to which the recipient gets transferred to. No Action: Select this option if you do not want any transfer option at the choice selection. Click Save. Editing and deleting messages To edit a message: Select a message. Click Edit. The content page of the respective channel of IP Phone, Voice, SMS, IM, Wi-Fi Phone or is displayed. Avaya Notification Solution Administration Guide Page 41

43 Edit the message. Click Save to save the changes. To delete a message: Select a message. Click Delete. Before deleting, the system displays a confirmation message. Click Yes to delete the message. Adding recipients To add recipients: Click Next on the New Notification page. The system displays the Recipients page. To add a user as a Recipient: 1) Under the Users, select a user. 2) Click Add. The system adds the user and displays the entry under the Selected Users field. 3) Select the Moderator check box to add the user as a moderator. To add a group as a recipient: 1) Under the Groups, select a group. 2) Click Add. The system adds the group and displays the entry under the Selected Groups field. 3) Select the Moderator check box to add the group as a moderator. To add an escalation in recipient: 1) Under the Escalations, select an escalation. Avaya Notification Solution Administration Guide Page 42

44 2) Click Add. The system adds the escalation and displays the entry under the Selected Escalations field. 3) Select the Moderator check box to add the escalation as a moderator. To send the message, click Send. The system displays the Notification History page. Viewing Notification History The Notification History page displays the status of notification messages in detail. To view the Notification History page, click Notifications on the navigation pane. Click Notification History. Searching Notifications To search a specific notification: Specify the Start Date and End Date by clicking Calendar, OR Enter the Session ID and click Search All the notification messages sent during the selected search criteria are displayed in a tabular format with the following columns: Client ID: Displays the ID of the Client. Request Time: Displays the time when the notification request was received. Session ID: Displays the session ID of the notification. Originator: Displays the operator, user, or administrator; who creates a user profile to send a notification message. Status: Displays the status of a notification message already sent. Start Time: Displays the time when the notification request was created. Avaya Notification Solution Administration Guide Page 43

45 End Time: Displays the time when the notification request was ended. Administering the ANS Management Portal To view a specific notification in detail: Select a notification message from the list. The message is highlighted in yellow. Click View Status. The system displays the following page. This page displays the following sections: Request Status Conference Status Recipient Status Point of Contact Status Escalation Status Message Details Request Status The Request Status has the following parameters: Session ID: Displays the ID of a notification message already sent. Request Time: Displays the time when the notification request was received. Start Time: Displays the time when the notification request was made. End Time: Displays the time when the notification request was ended. Status: Displays the overall status of a notification. Following are the states of Request Status: Activated: Specifies that the notification has started. Scheduled: Specifies that the notification is scheduled for execution. Cancelled: Specifies that the notification is terminated. Avaya Notification Solution Administration Guide Page 44

46 Completed: Specifies that the user has responded/is notified. Error: Specifies that either the end-point is not reachable or there is an error in sending the notification. Expired: Specifies that the notification is send and is in progress, but the Expiration Time is over. Users Notified: Displays the total number of users irrespective of devices that receive the notification message. Originator: Displays the operator, user, or administrator; who has created a user profile to send the notification message. Users Contacted: Displays the total number of users irrespective of devices that were contacted. Duration: Displays the time in second during which the notification message remains active. Users Responded: Displays the number of users that responded to the notification. Total Users in Request: Displays the number of users in the notification request. Last Escalation Sequence: Displays the escalation level at which the user was reachable. Affirmative Response: Displays the total number of affirmative responses for the notification. Conference Status Click Conference Status to view the conference status for the request. The Conference Status has the following parameters: Conference ID: Displays the Ad hoc conference ID. Note: This Conference ID is intended for the Client to add additional participants to the same conference. Status: This parameter shows the status of the Ad hoc conference associated with the notification. Following are states of Conference Status: Active: Specifies that one or more users have joined the conference. Pending: Specifies that conference has not started. Completed: Specifies that the conference has ended successfully. Error: Specifies that the conference has failed. Start Time: Displays the time when the conference started. End Time: Displays the time when the conference ended. Number of Participants: Displays the number of participants currently attending the conference. Duration: Displays the duration of the time in second during which the conference remains active. Error Detail: Displays the detail description of error, if the Status is Error. Avaya Notification Solution Administration Guide Page 45

47 Recipient Status To search a Recipient: Enter the name of the recipient in the Recipient Name field. Administering the ANS Management Portal Click Search. The system displays the list of recipient name with the search criteria in a tabulated form with the following columns: Recipient Name: Displays the recipient ID of an individual recipient of the notification request. First Name: Displays the first name of the recipient. Last Name: Displays the last name of the recipient. Status: Displays the status of each user. Following are states of Recipient Status: o Pending: Specifies that the user is not notified. o o o o o Initiated: Specifies that the notification has started for the user. Notified: Specifies that the user is notified and the delivery message is completed, such as ringing of the user phone in case of IP Phone. Responded: Specifies that the user has responded to the notification by answering the call and so on. Cancelled: Specifies that the message was not delivered to the user as notification expired or got cancelled. Error: Specifies that the message could not be delivered to user. Point of Contact Status The Point of Contact Status has the following parameters: Point of Contact: Displays the end devices or addresses to which the notification message is delivered. Address: Displays the address of the Point of Contact, for example, the phone extension when the work phone is the point of contact. Status: Displays the status of the attempts of contact to any devices associated with the recipient. In case of Voice channel, if a retry is made each retry records a separate entry. Following are states for Point of Contact Status: Pending: Specifies that the Point of Contact is not contacted. Initiated: Specifies that the Point of Contact is contacted. In Conference: Specifies that the user has joined the conference. Left Conference: Specifies that the user has left the conference. Notified: Specifies that the message is delivered to the Point of Contact. Responded: Specifies that ANS received response from the Point of Contact. Cancelled: Specifies that the message was not delivered to Point of Contact as notification expired or got cancelled. Error. Specifies that all the attempts to reach Point of Contact failed. Timestamp: Displays the date and time when the contact is made. Details: Displays the detail description of errors if Status is Error. For example, the error messages are: Not enough voice ports for SOAP client; SOAP Client is not allowed to use the text channel. Avaya Notification Solution Administration Guide Page 46

48 Response details Administering the ANS Management Portal To view a response from a request: Double click a Point of Contact Status row with status as Responded. Recipient Responses is displayed in a tabulated form with following columns: Question: Displays the question to which the recipient has responded to. Choice: Displays the choice selected in response to the question above. Note: The Recipient responses to the Questions are displayed only for the Responded status. Escalation Status The Escalation Status has the following parameters: Status: Following are states of Escalation Status: ESCALATION_PENDING: Specifies that the escalation process has not started. ESCALATION_STARTED: Specifies that the escalation process has started. ESCALATION_COMPLETED: Specifies that the escalation ended at last escalation sequence. ESCALATION_ERROR: Specifies that the escalation process ended with an error. Level: Displays the current level of the escalation. Description: Displays the description of the current escalation status. Trace Time Settings: Displays the time at which the escalation status was triggered. Message Details Message Details displays the list of messages sent in the notification. To view a Message: Select a message. Click View Message. To terminate an active notification message: Select the notification message from the list. Click Terminate. To download Notification History in CSV format: Select a notification message from the list. Click Download. Select Open with option to open the downloaded file. Or select Save File option to save the downloaded file. After downloading the Notification History CSV files are created and are configurable on ANS. Update the filepath.properties from the following path with valid path and reset the ANS Management Portal. /opt/avaya/avayanotificationsolution/apache-tomcat /webapps/managementportal/web- INF/classes/filepath.properties Avaya Notification Solution Administration Guide Page 47

49 For example, "export.folder.path=/opt/avaya" After downloading CSV files are generated at above path. On filepath.properties after new installation the default path created for download Notification History is export.folder.path=c:\\avaya123 /opt/avaya/avayanotificationsolution/apache-tomcat /webapps/managementportal/web- INF/classes/filepath.properties All Notification Scenarios To store all the important and necessary information templates to initiate a notification, use the All Notification Scenarios page. This scenario excludes the start time, unlike in the New Notification page. You can send a notification message directly from the All Notification Scenario page by selecting a scenario from the scenario list. To view the All Notification Scenarios page, click Notifications on the navigation pane. Click All Notification Scenarios. To search a scenario: Enter the Scenario Name/Description in the Scenario Name/Description field. Click Search. The system displays the list of scenarios. Select a scenario. To assign permission for users: Avaya Notification Solution Administration Guide Page 48

50 1) Click Assign Permission for Users. The Assign Permission for Users window expands. 2) Under the Users field, select a user. Administering the ANS Management Portal 3) Click Add. The system adds the user and displays the entry under the Selected Users field. Note: You can view the scenario assigned only if in the Role Authorization page, User is selected in the Role field and the related Function Description is checked in the Value field. Refer to Role Authorization for details. For example if you are assigned to view the Notification Scenario, then in the Role Authorization Page, select User in the Role field and check the My Notification Scenario check box. Click Save, only then can you view the Notification Scenario. To assign permissions for groups: Click Assign Permission for Groups. The Assign Permission for Groups window expands. Under the Groups field, select a group. Click Add. The system adds the group and displays the entry under the Selected Groups field. Adding Notification Scenario To add a Notification Scenario: On the All Notification Scenarios page. Click Add. The system displays the All Notification Scenarios Add page. Configure the following parameters: Scenario Name: Enter the name of the scenario. The scenario name is the name of the template of the notification message. Description: Enter the description of the scenario. Avaya Notification Solution Administration Guide Page 49

51 Priority: Select the level of urgency of the notification from the following options: Normal Urgent Crisis The default is priority is Normal. Expiration Time: Enter the expiration time in Days/Hours/Minutes after which the notification expires. Click Next, you can configure the following in the consequent pages: Add Message Add Users Add Groups Add Escalations For more information, see New Notification section. Click Save. The system saves the scenario and the added scenario is displayed in the list of All Notification Scenarios. Editing, deleting and sending a Notification Message All the notification scenarios created are listed in the All Notification Scenarios page. Editing a scenario To edit a scenario: 1) Select a scenario. 2) Click Edit. 3) Edit the required parameters 4) Click Update to save your new settings. Deleting a scenario To delete a scenario: 1) Select a scenario. 2) Click Delete. 3) You will be asked to confirm the deletion. Click Yes to delete the scenario. Sending a Notification Message To send a message from selected scenario: 1) Select a scenario. Avaya Notification Solution Administration Guide Page 50

52 2) Click Send Notification. The system displays the New Notification page with the scenario added. 3) Click Next. The system displays the New Notification > Messages page. Add/edit the messages to the already existing messages in the selected scenario. 4) Click Next. The system displays the New Notification > Recipients page. Add/remove the recipients to the already existing recipients in the selected scenario. 5) Click Send. The system sends the notification message to the recipients and the system displays the Notification History page. Escalation Profile To create an escalation profile which can be used during an emergency, use the Escalation Profile page. Escalation Profile provides the tree of escalating a notification message. There are several sequences of sending a message to ensure delivery to the recipients. The delay in recipients sequence settings decides the notification sequences. An Escalation Scenario This section has a scenario describing how the escalation works. The same recipient ID may have multiple entries and be associated with different escalation level groups. Consider there are a total of three escalation levels and each level has some groups of users or individual users. In case of an escalation, ANS tries to reach the first level users/groups. If it fails to get a specified number of affirmative responses from the first level in the specified time duration, then it tries to reach the second escalation level users/groups. On receiving the specified affirmative responses from the second level, ANS cancels reaching the further escalation level users/groups. Avaya Notification Solution Administration Guide Page 51

53 If the escalation condition is not satisfied, it goes to the third level users/groups. ANS follows this procedure until it gets a specified number of affirmative responses from escalation level users/groups or it reaches the end of the escalation chain. Adding an Escalation Profile To add an escalation profile: On the Navigation Pane, click Users and Groups > Escalation Profile. The system displays the Manage Escalation Profile page. Click Add. The system displays the Manage Escalation Profile Add page. Configure the following parameters: Description: Enter the description of the escalation. Escalation Timer: Enter the time of the escalation in days/minutes/seconds. Minimum Number of Responses: Enter the minimum number of responses required in a level to stop the escalation from going to next sequence level. For two-way channels, depending on the value of the response, the notification message is escalated to the next sequence level. Minimum Number of Affirmative Responses: Enter the minimum number of affirmative responses required in a level to stop the escalation from going to next sequence level. For the two-way channels, depending on the value of affirmative responses, the notification message is escalated to the next sequence level. Refer to the An Escalation Scenario section for details. Sequence (#): Displays the sequence number of the escalation tree. Adding an Escalation Sequence To add an escalation sequence: Click Add Sequence. The system displays the Add Sequence page. Avaya Notification Solution Administration Guide Page 52

54 To add a user in the sequence 1) Click Select Users. The Select Users window expands. 2) Under the Users field, select a user. Administering the ANS Management Portal 3) Click Add. The system adds the user and displays the entry under the Selected Users field. To add a group in the sequence 1) Click Select Groups. The Select Groups window expands. 2) Under the Groups field, select a group. 3) Click Add. The system adds the group and displays the entry under the Selected Groups field. To view the users in a group: 1) Select a group. 2) Click View Users. The system displays the Users in a Group window. Click Save. System Configuration This module enables the system administrators to change property values of configurations of each of the channels. Channel Configurations To view the Channel Configurations page, click System Configuration on the navigation pane. Click Channels. Avaya Notification Solution Administration Guide Page 53

55 Searching a property Administering the ANS Management Portal To search a specific property: Enter the name of the property in the Property text box. Click Search. Editing a property value To change a property value: Select the corresponding row in the table, which will be highlighted in yellow. Select Edit. The system displays the Edit Property popup. Change the value of the property. Click Update. Configuring the Channel Properties ANS System Administrator must configure the following Channel Properties: SIP Trunk: IP ADDRESS: Specifies the IP address of the SIP trunk which is used in call connection. SMS Channel: Specifies the approved SMS provider s account details. Channel: Specifies the SMTP details such as Server IP Address, username, and password. XMPP IM Channel: Specifies the XMPP Server BOT IP, username, and password. Sametime IM Channel: Specifies the Sametime Server BOT IP, username, and password. For example, to configure the IM channel: Enter the values in quotes ( ) in the following parameters: IS_XMPP_ENABLED TRUE R_XMPP_BOT_SERVERPORT_0 0 R_XMPP_BOT_SERVERPORT_1 0 R_XMPP_BOT_SERVERPORT_2 0 XMPP_BOT_PASSWORD_ XMPP_BOT_PASSWORD_ XMPP_BOT_PASSWORD_ XMPP_BOT_SERVERIP_ XMPP_BOT_SERVERIP_ XMPP_BOT_SERVERIP_ XMPP_BOT_SERVERPORT_0 0 XMPP_BOT_SERVERPORT_0 0 XMPP_BOT_SERVERPORT_0 0 XMPP_BOT_USERNAME_0 ans1 XMPP_BOT_USERNAME_1 ans2 XMPP_BOT_USERNAME_2 ans3 SAMETIME_BOT_SERVERPORT_0 0 SAMETIME_BOT_SERVERPORT_1 0 Avaya Notification Solution Administration Guide Page 54

56 SAMETIME_BOT_SERVERPORT_2 0 R_SAMETIME_BOT_SERVERPORT_0 0 R_SAMETIME_BOT_SERVERPORT_1 0 R_SAMETIME_BOT_SERVERPORT_2 0 Restart the IM channel service by running the following command: /etc/init.d/ansimchannel {start stop status restart} TTW Server: Select the TTW Server and click Edit to configure the value of the TTW server. TTW Port: Specifies the port where TTW service is running. The default value is 1236 Note: Jade and TTW server address should point to the same IP address as the IP address, where ANS is installed as ANS supports All-in-1 server mode. Media Server: Select the Jade server and click Edit to configure the value of the Jade server. Media Server Port: Specifies the SIP port of Media Server. IP Phone Channel: SERVER_IP: Specifies the server IP address where IP Phone Channel is running. SERVER_PORT: Specifies the port number where IP Phone Channel is running. TTW_SERVICE_URL: Specifies the URL of Text to Wave (ttw) service which will be used whenever text to speech is being used for audio push. IP_PHONE_HOMEPAGE_MENU_TEXT: This is the one-line menu text that appears on the IP Phone Home page. By default the Menu Text is Notification Services". Once the user presses this choice on the IP Phone, the submenu lists the available Inbound Call Triggers. For more information, see the Inbound Call Trigger section. WIFI Phone Channel: MESSAGEGATEWAY_SERVICEURL: Specifies the URL where Avaya Message Gateway Web service is deployed. Note: In an HA environment, you must configure the Channel Configuration settings on both the HA servers as they are not in sync. Refer to Appendix A: Settings Properties for Channel Configurations section for details. Coordinator Configurations Coordinator Configurations configures the optimum number of recipient addresses per notification command for the Notification Channels. To view the Coordinator Configurations page, click System Configuration on the navigation pane. Click Coordinator Configurations. Avaya Notification Solution Administration Guide Page 55

57 The default values for each Notification Channels are: 50 IM_Sametime: 50 IM_XMPP: 50 IP Phone: 500 SMS: 50 Voice: 50 WIFI Phone: 500 To edit the number of Recipient Addresses per Notification Command: Select a Notification Channel. Click Edit. Enter the updated value in the Recipient address count per Notification Command field. Click Update. From Address Configurations To configure From Name for and Voice channels, and Display Name for Voice channel, use the From Address Configurations page. To view the From Address Configurations page, click System Configuration on the navigation pane. Click From Address. Avaya Notification Solution Administration Guide Page 56

58 Select from the following Channel Types: Voice On the From Address Configurations page, select option in the Channel Types field. To add a From Address to an Click Add. The system displays the New From Address pop-up. Enter the From Address. The system auto-populates the added From Addresses in the From Address drop-down list box on the New Notification > Message page. Selecting the Default check box enables you to mark the added From Address as your default from address. Click Save. Avaya Notification Solution Administration Guide Page 57

59 Voice On the From Address Configurations page, select Voice option in the Channel Types Field. To add a From Address: Click Add. The system displays the New From Address pop-up. Enter the From Address. The system auto-populates the added From Addresses in the Caller Id drop-down list box on the New Notification > Voice Message page. These addresses are also displayed as Caller ID on the phone. Selecting the Default check box enables you to mark the added From Address as your default from address. Click Save. To add a Display Name: Click Add. The system displays the New Display Name pop-up. Enter the Display Name. The system auto-populates the added Display Names in the Display Name drop-down list box on the New Notification > Voice Message page. These display names are also displayed as Caller ID Name on the phone. Selecting the Default check box enables you to mark the added Display Name as your default display name. Click Save. Text to Speech Locales Configuration ANS TTW server uses Loquendo speech engine for text to speech conversion. These converted files are used for Voice Channel Message, Inbound Call Trigger, and IP Phone audio broadcast. Loquendo supports multiple locales. Hence you can select licensed locales (in the Loquendo server). To view the Text to Speech Locales Configurations page, click System Configuration on the navigation pane. Click Text to Speech Locales. Avaya Notification Solution Administration Guide Page 58

60 Select Voice in the Channel Types drop-down box. To select an installed TTW locale: LDAP Select the installed TTW locale by clicking the check box next to the Locale Description. Click Save. The system auto-populates the selected locales in the Locale drop-down list box on the pages having Locale field throughout the ANS Management Portal. To view the Parameters page, click System Configuration on the navigation pane. Click LDAP. For uploading the profiles from a directory service, configure the following parameters: Avaya Notification Solution Administration Guide Page 59

61 ATTR_IDS: Specifies the attributes that will be returned by the LDAP. CRITERIA: Specifies the criteria used in search on LDAP. CRITICAL: Specifies the critical parameter used in search on LDAP. Administering the ANS Management Portal EXTERNAL_SYNC_COUNT: Specifies the number of times that the sync process checks the sync start time before going to sleep. Default is 2 cycles. EXTERNAL_SYNC_INTERVAL: Specifies the delay in seconds that the sync process will sleep before checking the sync start time. Default is 5 seconds. INITIAL_CONTEXT_FACTORY: Specifies the context factory of LDAP JNDI LDAP_Group_DN: Specifies the Group Distinguished Name where the search will be performed. MAIN_SYNC_INTERVAL: Specifies the interval in which the application will run in minutes. Default is 1440 minutes PAGE_SIZE: Specifies the page size used to search on LDAP. Page Size must be great than zero. Default is 1000 SEARCH_SCOPE: Specifies the search scope used in LDAP connection. SECURITY_AUTHENTICATION: Specifies the method of authentication used in LDAP. The methods used to authenticate in LDAP are NONE, SIMPLE, and STRONG. Default is Simple SECURITY_PRINCIPAL: Specifies the login ID used in the LDAP connection. TIME_LIMIT_FOR_SEARCH: Specifies the timeout for search in LDAP in millisecond. Default is TIME_OF_EXECUTION: Specifies the daily time of execution. The format is hh24:mm. Address: Specifies the LDAP IP or Host Name. PORT: Specifies the LDAP port. SECURITY_CREDENTIALS: Specifies the password used in LDAP connection. After you delete the LDAP users from the User profile, following is the expected behavior: 1) If users are deleted manually from the ANS Management Portal, the next LDAP sync should automatically add these users. 2) If users are deactivated manually from the ANS Management Portal, the next LDAP sync should automatically activate these users if the "Active" status is not mapped to the LDAP attribute. The "Active" status of user will match the LDAP attribute value (true/false), if the "Active" field is mapped to the LDAP attribute. 3) If the user profile fields are updated manually from the ANS Management Portal, the next LDAP sync should automatically override them with the value from the LDAP attributes Note: The changes must remain if the fields are not mapped with the LDAP attributes. 4) If the users are deleted from the LDAP directory, these users should be automatically deactivated after the next LDAP sync. Avaya Notification Solution Administration Guide Page 60

62 Wi-Fi Port Mapping Administering the ANS Management Portal Wi-Fi Phone extensions are configured on the OAI server with different ports. Ports are used internally from the Wi-Fi Channel to send notifications to Wi-Fi Phone extensions. To view the Wi-Fi Phone Port Mapping page, click System Configuration on the navigation pane. Click Wi-Fi Phone Port Mapping. Filter the search To view the specific extension or port: Extension: Enter the Wi-Fi phone extension number. Port: Enter the port number where the extension is configured on the OAI Gateway server. Click Search. To add an extension with Wi-Fi Port Mapping: Click Add. The system displays the Add Extension Port Mapping pop-up. Configure the following parameters: Extension: Enter the Wi-Fi phone extension number. Port: Enter the port number where the extension is configured on the OAI Gateway server. Click Save. External Conference Bridges To view the Manage External Conference Bridges page, click System Configuration on the navigation pane. Click External Conference Bridges. Avaya Notification Solution Administration Guide Page 61

63 To search Conference Bridge: Enter the name of the Conference Bridge in the Search Value field. Click Search. The system displays the list of conference bridge with the search criteria in a tabulated form with the following columns: Conference Bridge Name: Displays the name of the Conference Bridge. Conference Bridge Description: Displays the description of the conference bridge. To add a Conference Bridge: 1) Click Add. The system displays the New Conference Bridge pop-up. Avaya Notification Solution Administration Guide Page 62

64 2) Configure the following parameters: Name: Enter the unique name for the Conference Bridge. Type: Select Meeting Exchange from the Type drop-down box. Address: Enter the IP address of the Conference Bridge. Participant Code: Enter the participant code of the conference bridge in numeric values. Moderator Code: Enter the moderator code of the conference bridge in numeric values. Description: Enter the description of the Conference Bridge. 3) Click Save. Note: The External Bridge Conference cannot be configured to know whether the caller has joined as a moderator or a participant. System Maintenance This section describes the tasks for the ANS Management Portal server maintenance. Channel Status To view the Channel Status page, click System Maintenance on the navigation pane. Click Channel Status. Avaya Notification Solution Administration Guide Page 63

65 The Channel Status page displays the list of available Channels and their Present Status. The Present Status are as follows: Active status specifies that the driver for the particular channel is active and up. If the channel is not displayed in the list, it specifies that the channel is either down or is not available with the ANS package. Registered IP Phones To find the details of a registered IP Phone, assuming you know its extension number, use the Registered IP Phone Extensions page. You must register an IP Phone to the ANS Management Portal to send notification message successfully to the IP Phone. From ANS release 1.2 we are supporting Nortel phones as well which have different ways of setting push parameters. The following is specific for Avaya 96xx and 46xx models. To register an IP Phone to the ANS Management Portal ensure the following settings are included in the 46xxsettings.txt file for IP Phones: SET WMLHOME SET SUBSCRIBELIST SET TPSLIST xxx.xxx.xxx.xxx,xxx.xxx.xxx.xxx:8080 SET PUSHCAP 2222 Note: xxx.xxx.xxx.xxx is the IP address of the ANS Management Portal. To view the Registered IP Phone Extensions page: On the Navigation Pane, click System Maintenance > Registered IP Phones. Avaya Notification Solution Administration Guide Page 64

66 To search for an Extension Number: Enter the extension number in the Extension field. Click Search. The system displays the detail of the registered IP Phone in a tabulated form with the following columns: Extension: Displays the extension number of the IP Phone registered to the ANS Management Portal. IP Address: Displays the IP address of the registered IP Phone. Machine Address (MAC): Displays the machine address of the registered IP Phone. Set ID: Displays the model number of the registered IP Phone. User Name: Displays the user name of the registered IP Phone. To delete an existing IP Phone extension: Select the desired row in the table. Click Delete. The system displays a confirmation message. Click Yes to delete the IP Phone extension. IP Phone Discovery To discover the phones under the specified range and subscribing to IP phones, use the IP Phone Discovery page. If you update to the latest version of ANS, it is not mandatory to re-register the IP phones again. To view the IP Phone Discovery and Subscription page: On the Navigation Pane, click System Maintenance > IP Phone Discovery. Avaya Notification Solution Administration Guide Page 65

67 To view the IP address range of the registered phones: Enter the From and To IP Address Range. Click Discover and Subscribe. Note: Ensure that the To IP Address has the same first three Octal address as that of the From IP Address. Discover single phone. To discover a single phone: Enter the same address in the FROM and TO address entries. The system displays the extension with SUBSCRIBED status. You must provide a range of IP addresses, if the number of extensions to be subscribed is more than one. System Alarms The System Alarms page displays the major alarms which the ANS Management Portal has incurred. To view the System Alarms page: On the Navigation Pane, click System Maintenance > System Alarms. Avaya Notification Solution Administration Guide Page 66

68 To remove an alarm: Select an alarm. Click Remove Alarm. To acknowledge all the alarms: Click Acknowledge All. The system displays all the acknowledged alarms with strike-through lines. Alarm Configuration To receive s on priority, if there is failure in any of the channels or ANS components use the Alarm Configuration page. To view the Alarm Configuration page: On the Navigation Pane, click System Maintenance > Alarm Configuration. Avaya Notification Solution Administration Guide Page 67

69 Configure the following parameters: Subject: Enter the subject of the alarm that has to be sent. From: Enter the sender s mail address. SMTP Server Address: Enter the SMTP server address from which the alarm is sent. SMTP Server Port: Enter the SMTP server port from which the alarm is sent. SMTP User: Enter the user name of the SMTP Server. SMTP Password: Enter the password of the SMTP user. Confirm Password: Re-enter the password of the SMTP user to confirm the password. Recipients: Click Add Recipient and add the name and address of the recipient. To verify the id, click Send Test Alarm. All the recipients in the list immediately receive s for any major or critical failures. Download ANS Logs To view the Download ANS Logs page: On the Navigation Pane, click System Maintenance > Download ANS Logs. Avaya Notification Solution Administration Guide Page 68

70 To download logs for an ANS component: Select an ANS component. Select the check box against the ANS Component. Click Download Logs and save the logs to an appropriate path. To download logs for all the ANS Components: Click Select All. Click Download Logs. Inbound Call Trigger Inbound Call Trigger provides a phone caller a facility to call the ANS Management Portal and trigger the notifications. Each inbound call trigger has a choice of locale, list of inbound phone numbers, list of allowed incoming numbers and one configurable greeting prompt and configurable choices. Each choice can have an optional configurable digit collect prompt, one or more notification scenarios, enable/disable user authentication, enable/disable recording message, and enable/disable transferring caller into an Ad hoc conference. To view the Manage Inbound Call Trigger page, click Triggers > Inbound Call Trigger on the navigation pane. Avaya Notification Solution Administration Guide Page 69

71 Adding an Inbound Call Trigger To add an Inbound Trigger Call: Click Add. The system displays the Add Inbound Call Trigger pop-up. On the General tab, the Administrator enters information about trigger and on the Choice tab the Administrator adds multiple choices associated with that trigger. On the General tab, configure the following parameters: Inbound Call Trigger Name: Enter a unique name of the Inbound Call Trigger. Avaya Notification Solution Administration Guide Page 70

Implementing Avaya Flare Experience for Windows

Implementing Avaya Flare Experience for Windows Implementing Avaya Flare Experience for Windows 18-604043 Issue 1 July 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Using Manage Alarm Tool

Using Manage Alarm Tool Using Manage Alarm Tool Release 1.0 Issue 1 April 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and

More information

Avaya one-x Communicator Centralized Administration Tool

Avaya one-x Communicator Centralized Administration Tool Avaya one-x Communicator Centralized Administration Tool August 2010 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

IP Office Release 7.0 IP Office Essential Edition - Quick Version Embedded Voic User Guide

IP Office Release 7.0 IP Office Essential Edition - Quick Version Embedded Voic User Guide IP Office Essential Edition - Quick Version Embedded Voicemail User Guide 15-604067 Issue 09a - (21 February 2011) 2011 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure

More information

IP Office 9.0 IP Office Server Edition Reference Configuration

IP Office 9.0 IP Office Server Edition Reference Configuration IP Office 9.0 IP Office Server Edition Reference Configuration Release 9.0.3 15-604135 May 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

IP Office. IP Office Mailbox Mode User Guide Issue 11b - (15 May 2010)

IP Office. IP Office Mailbox Mode User Guide Issue 11b - (15 May 2010) Mailbox Mode User Guide 15-601131 Issue 11b - (15 May 2010) 2010 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and

More information

User Guide for Avaya Equinox Add-in for IBM Lotus Notes

User Guide for Avaya Equinox Add-in for IBM Lotus Notes User Guide for Avaya Equinox Add-in for IBM Lotus Notes Release 9.0 Issue 1 January 2017 2014-2017, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

IP Office 6.1 Embedded Voic Mailbox User Guide

IP Office 6.1 Embedded Voic Mailbox User Guide Embedded Voicemail Mailbox User Guide 15-604067 Issue 08a - (18 August 2010) 2010 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

IP Office Intuity Mailbox Mode User Guide

IP Office Intuity Mailbox Mode User Guide Intuity Mailbox Mode User Guide 15-601130 EN-S Issue 12b - (03 October 2011) 2011 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

Avaya Aura Call Center Elite Multichannel Documentation Roadmap

Avaya Aura Call Center Elite Multichannel Documentation Roadmap Multichannel Documentation Roadmap Release 6.4 Issue 2 April 2015 2015 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is

More information

Avaya one-x Mobile Client for BlackBerry - Avaya one-x Client

Avaya one-x Mobile Client for BlackBerry - Avaya one-x Client Avaya one-x Mobile Client for BlackBerry - Avaya one-x Client Enablement Services and Extension to Cellular (EC500) converged client Release 6.1.2 SP1 Release Notes Issue 1.0 23 August 2012 2012 Avaya

More information

Administering Avaya Flare Communicator for ipad Devices and Windows

Administering Avaya Flare Communicator for ipad Devices and Windows Administering Avaya Flare Communicator for ipad Devices and Windows 01.AF June 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in

More information

Avaya Aura Call Center Elite Documentation Roadmap

Avaya Aura Call Center Elite Documentation Roadmap Avaya Aura Call Center Elite Documentation Roadmap May 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

Avaya Agile Communication Environment Communicator Add-in User Guide

Avaya Agile Communication Environment Communicator Add-in User Guide Avaya Agile Communication Environment Communicator Add-in User Guide Release 3.0 April 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Using Avaya Aura Messaging Web Access

Using Avaya Aura Messaging Web Access Using Avaya Aura Messaging Web Access Release 6.3.1 Issue 4 July 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Avaya Client Applications Configurator User Guide

Avaya Client Applications Configurator User Guide Avaya Client Applications Configurator User Guide Release 6.3 02-604198 Issue 02.01 February 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the

More information

Administering Avaya Flare Experience for Windows

Administering Avaya Flare Experience for Windows Administering Avaya Flare Experience for Windows Release 1.1 18-604156 Issue 4 September 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Avaya Communications Process Manager Release 2.2 Web Portal Help for Administrative Users

Avaya Communications Process Manager Release 2.2 Web Portal Help for Administrative Users Avaya Communications Process Manager Release 2.2 Web Portal Help for Administrative Users Document No. 04-601163 August 2008 Issue 10 2008 Avaya Inc. All Rights Reserved. Notice While reasonable efforts

More information

Avaya Aura Contact Center Documentation Roadmap

Avaya Aura Contact Center Documentation Roadmap Documentation Roadmap Release 6.3 NN44400-113 Issue 04.02 May 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is

More information

Avaya Software Keycode Installation Guide

Avaya Software Keycode Installation Guide Avaya Software Keycode Installation Guide 2010 Avaya Inc. P0607323 04 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

IP Office. Embedded Voic User Guide (IP Office Mode) Issue 12a (26 February 2013)

IP Office. Embedded Voic User Guide (IP Office Mode) Issue 12a (26 February 2013) Embedded Voicemail User Guide (IP Office Mode) 15-604067 Issue 12a (26 February 2013) 2013 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

IP Office Release 9.0

IP Office Release 9.0 Embedded Voicemail User Guide (IP Office Mode) 15-604067 Issue 13a - (13 February 2014) 2014 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in

More information

IP Office Platform. Using Voic Pro in Intuity Mode Issue 10a - (16 January 2015)

IP Office Platform. Using Voic Pro in Intuity Mode Issue 10a - (16 January 2015) Using Voicemail Pro in Intuity Mode 15-601066 Issue 10a - (16 January 2015) 2015 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

IP Office Basic Edition

IP Office Basic Edition Norstar Mode - Embedded Voicemail User Guide (IP Office Mode) 15-604067 Issue 12f - (19 August 2013) 2013 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Avaya Communications Process Manager Release 2.2 Web Portal Help for Non-administrative Users

Avaya Communications Process Manager Release 2.2 Web Portal Help for Non-administrative Users Avaya Communications Process Manager Release 2.2 Web Portal Help for Non-administrative Users Document No. 04-601161 August 2008 Issue 12 2008 Avaya Inc. All Rights Reserved. Notice While reasonable efforts

More information

Avaya Aura 6.2 Feature Pack 3

Avaya Aura 6.2 Feature Pack 3 Avaya Aura 6.2 Feature Pack 3 WebLM 6.3.4 on VMware Release Notes Release 6.3.4 Issue: 1.2 October 2013 Copyright 2013 Avaya Inc. All rights reserved. Use pursuant to the terms of your signed agreement

More information

Avaya Aura Session Manager Release 6.1 Service Pack 1 Release Notes

Avaya Aura Session Manager Release 6.1 Service Pack 1 Release Notes Avaya Aura Session Manager Release 6.1 Service Pack 1 Release Notes Release 6.1 Service Pack 1 February 2011 Issue 1 2011 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made

More information

Using Avaya Flare Communicator for ipad Devices

Using Avaya Flare Communicator for ipad Devices Using Avaya Flare Communicator for ipad Devices Release 8.1 Issue 0.1 June 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

Administering Avaya Flare Experience for ipad Devices and Windows

Administering Avaya Flare Experience for ipad Devices and Windows Administering Avaya Flare Experience for ipad Devices and Windows 01.AF December 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Using Avaya Aura Messaging

Using Avaya Aura Messaging Using Avaya Aura Messaging Release 6.2 Issue 3 October 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

Release Notes for Avaya Aura Appliance Virtualization Platform Release

Release Notes for Avaya Aura Appliance Virtualization Platform Release Release Notes for Avaya Aura Appliance Virtualization Platform Release 7.0.0.0 Release Notes Issue 1.0, August 24, 2015 2015 Avaya Inc. All rights reserved. Notice While reasonable efforts have been made

More information

Avaya Aura Messaging Web Access Feature Description

Avaya Aura Messaging Web Access Feature Description Avaya Aura Messaging Web Access Feature Description Release 6.3.1 Issue 2 July 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in

More information

Avaya Aura System Platform Overview

Avaya Aura System Platform Overview Avaya Aura System Platform Overview Release 6.0 June 2010 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete

More information

IP Office. TAPI Link Installation Issue 12a - (14 January 2013)

IP Office. TAPI Link Installation Issue 12a - (14 January 2013) TAPI Link Installation 15-601034 Issue 12a - (14 January 2013) 2013 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

Avaya Agile Communication Environment Mobility Application for BlackBerry

Avaya Agile Communication Environment Mobility Application for BlackBerry Avaya Agile Communication Environment Mobility Application for BlackBerry Release 2.3.2 NN10850-028, 04.02 March 2011 2011 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made

More information

Avaya Message Networking 6.3 Service Pack1 Patch1 Release Notes

Avaya Message Networking 6.3 Service Pack1 Patch1 Release Notes Avaya Message Networking 6.3 Service Pack1 Patch1 Release Notes Sep20, 2018 Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the

More information

Avaya CallPilot Mini Message Networking User Guide

Avaya CallPilot Mini Message Networking User Guide Part No. P0989498 02.1 Avaya CallPilot Mini Message Networking User Guide 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

Avaya Branch Gateways 6.3 (build ) Release Notes

Avaya Branch Gateways 6.3 (build ) Release Notes Avaya Branch Gateways 6.3 (build 33.13.0) Release Notes Issue 1 May 6, 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document

More information

Avaya Call Redirection Manager Snap-in Reference

Avaya Call Redirection Manager Snap-in Reference Avaya Call Redirection Manager Snap-in Reference Release 1.1 March 2016 2016 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Avaya 1400 Series Digital Deskphone User Guide for Avaya Aura Communication Manager

Avaya 1400 Series Digital Deskphone User Guide for Avaya Aura Communication Manager Avaya 1400 Series Digital Deskphone User Guide for Avaya Aura Communication Manager 16-603151 Issue 1 May 2010 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure

More information

IP Office Platform. Avaya IP Office Platform Embedded Voic User Guide (Intuity Mode) Issue 15b - (22 January 2015)

IP Office Platform. Avaya IP Office Platform Embedded Voic User Guide (Intuity Mode) Issue 15b - (22 January 2015) Avaya Embedded Voicemail User Guide (Intuity Mode) 15-604067 Issue 15b - (22 January 2015) 2015 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Avaya Meridian Integrated RAN Release 2.0 Telephone Set-Based Administration User Guide. Avaya Communication Server 1000 Release 7.

Avaya Meridian Integrated RAN Release 2.0 Telephone Set-Based Administration User Guide. Avaya Communication Server 1000 Release 7. Avaya Meridian Integrated RAN Release 2.0 Telephone Set-Based Administration User Guide Avaya Communication Server 1000 Release 7.5 Document Status: Standard Document Number: P0888275 Document Version:

More information

Avaya Converged Office 2007 User Guide Microsoft Office Communications Server 2007

Avaya Converged Office 2007 User Guide Microsoft Office Communications Server 2007 Avaya Converged Office 2007 User Guide Microsoft Office Communications Server 2007 Avaya Communication Server 1000 Release 7.5 Document Status: Standard Document Version: 04.01 Document Number: NN43001-123

More information

Avaya CallPilot Mini/150 Desktop Messaging Quick Reference Guide

Avaya CallPilot Mini/150 Desktop Messaging Quick Reference Guide Part No. P0990116 03.1 Avaya CallPilot Mini/150 Desktop Messaging Quick Reference Guide 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information

More information

Avaya 3100 Mobile Communicator - Web UI User Guide. Avaya 3100 Mobile Communicator Release 3.1

Avaya 3100 Mobile Communicator - Web UI User Guide. Avaya 3100 Mobile Communicator Release 3.1 Avaya 3100 Mobile Communicator - Web UI User Guide Avaya 3100 Mobile Communicator Release 3.1 Document Status: Standard Document Number: NN42030-110 Document Version: 04.04 Date: July 2010 2009 2010 Avaya

More information

Avaya Call Management System Documentation Roadmap

Avaya Call Management System Documentation Roadmap Documentation Roadmap Release 18 Issue 1 October 2015 2015, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and

More information

Administering Avaya Control Manager for Avaya Agent for Desktop

Administering Avaya Control Manager for Avaya Agent for Desktop Administering Avaya Control Manager for Avaya Agent for Desktop Release 1.6.2 Issue 1 October 2017 2015-2017 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that

More information

Avaya one-x Communicator for Mac

Avaya one-x Communicator for Mac Avaya one-x Communicator for Mac Release 2.0.2.2 Release Notes Issue 1.0 2 nd November, 2015 2015 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Telset Administration

Telset Administration BCM Rls 6.0 Telset Administration Task Based Guide Copyright 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete

More information

Avaya Callback Assist Considerations for Avaya Call Management System

Avaya Callback Assist Considerations for Avaya Call Management System Avaya Callback Assist Considerations for Avaya Call Management System Release 4.6.2.0 December 2017 2015-2017 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that

More information

Using Avaya VDI Agent

Using Avaya VDI Agent Using Avaya VDI Agent Release 1 Issue 1 April 2014 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate

More information

WLAN Release Notes. Release Notes for Avaya Wireless Orchestration System (WOS) Version Avaya Inc - External Distribution

WLAN Release Notes. Release Notes for Avaya Wireless Orchestration System (WOS) Version Avaya Inc - External Distribution WLAN 9100 Release Notes Release Notes for Avaya Wireless Orchestration System (WOS) Version 8.1.4-8076 Avaya Inc - External Distribution 1. Introduction WOS Enterprise 8.1.4-8076 is a feature release that

More information

Upgrading Intelligent Customer Routing

Upgrading Intelligent Customer Routing Upgrading Intelligent Customer Routing Release 7.0 Issue 1 December 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Avaya Aura Call Center Elite Documentation Roadmap

Avaya Aura Call Center Elite Documentation Roadmap Avaya Aura Call Center Elite Documentation Roadmap Release 7.1 Issue 1 May 2017 2014-2017, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Using Avaya VDI Communicator

Using Avaya VDI Communicator Using Avaya VDI Communicator Release 2.0 October 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and

More information

WLAN Release Notes. Release Notes for Avaya Wireless Orchestration System (WOS-E) Version Avaya Inc - External Distribution

WLAN Release Notes. Release Notes for Avaya Wireless Orchestration System (WOS-E) Version Avaya Inc - External Distribution WLAN 9100 Release Notes Release Notes for Avaya Wireless Orchestration System (WOS-E) Version 8.0.4-7401 Avaya Inc - External Distribution 1. Introduction Avaya WOS-E version 8.0.4-7401 is a feature release

More information

IP Office Essential Edition Quick Version Phone Based Administration

IP Office Essential Edition Quick Version Phone Based Administration Quick Version Phone Based Administration - Issue 3b - (23 February 2011) 2011 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

Intelligent Customer Routing. Release Notes

Intelligent Customer Routing. Release Notes Intelligent Customer Routing Release Notes Release 7.0.1 March 2015 2015 Avaya Inc. All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is

More information

Avaya Agile Communication Environment Web Browser and Office Add-ins Application Fundamentals

Avaya Agile Communication Environment Web Browser and Office Add-ins Application Fundamentals Avaya Agile Communication Environment Web Browser and Office Add-ins Application Fundamentals Release 2.3.2 NN10850-031, 05.02 March 2011 2011 Avaya Inc. All Rights Reserved. Notice While reasonable efforts

More information

AG/SR 2330 Installation Reference

AG/SR 2330 Installation Reference SCS 4.0 AG/SR 2330 Installation Reference Task Based Guide Copyright 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

Nortel CallPilot Multimedia Messaging User Guide

Nortel CallPilot Multimedia Messaging User Guide Nortel CallPilot Multimedia Messaging User Guide 5.0 NN44200-106, 01.05 August 2010 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in

More information

Avaya Agent for Desktop Release Notes

Avaya Agent for Desktop Release Notes Avaya Agent for Desktop Release Notes Release 1.4.3 Issue 1.0 October 2016 2015-2016 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

System-wide Call Appearance (SWCA) Features Card. Avaya Business Communications Manager Release 6.0

System-wide Call Appearance (SWCA) Features Card. Avaya Business Communications Manager Release 6.0 System-wide Call Appearance (SWCA) Features Card Avaya Business Communications Manager Release 6.0 Document Status: Standard Document Number: NN40010-101 Document Version: 04.02 Date: October 2010 2010

More information

Avaya one-x Communicator for Mac

Avaya one-x Communicator for Mac Avaya one-x Communicator for Mac Release 2.0.1 (SP) Build 786 Release Notes Issue 1.0 January 27 th, 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that

More information

Administering Intelligent Customer Routing

Administering Intelligent Customer Routing Administering Intelligent Customer Routing Release 7.0 Issue 1 December 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

User Guide for Scopia Video Gateway for Microsoft Lync and Skype for Business

User Guide for Scopia Video Gateway for Microsoft Lync and Skype for Business User Guide for Scopia Video Gateway for Microsoft Lync and Skype for Business Release 9.1 December 2017 2014-2017, Avaya Inc. All Rights Reserved. 2014-2017, Avaya Inc. All Rights Reserved. Notice While

More information

Avaya IQ Report Designer

Avaya IQ Report Designer Avaya IQ Report Designer Release 5.0 April 2010 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate

More information

Avaya Message Networking 6.3 GA Release Notes

Avaya Message Networking 6.3 GA Release Notes Avaya Message Networking 6.3 GA Release Notes July 07, 2014 Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing,

More information

Avaya Aura 6.2 Feature Pack 2

Avaya Aura 6.2 Feature Pack 2 Avaya Aura 6.2 Feature Pack 2 WebLM 6.3.2 on VMware Release Notes Release 6.3.2 Issue: 1.0 May 2013 1 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information

More information

Using Avaya Communicator for Microsoft Lync 2013 on IP Office Platform

Using Avaya Communicator for Microsoft Lync 2013 on IP Office Platform Using Avaya Communicator for Microsoft Lync 2013 on IP Office Platform Release 9.1 02-604413 Issue 2 May 2015 2015 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure

More information

Avaya Aura Contact Center Documentation Roadmap

Avaya Aura Contact Center Documentation Roadmap Avaya Aura Contact Center Documentation Roadmap Release 6.4 4400-113 Issue 05.02 December 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Using Avaya Flare Experience for Windows

Using Avaya Flare Experience for Windows Using Avaya Flare Experience for Windows Release 1.1 18-604158 Issue 2 February 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in

More information

Using Avaya Aura Messaging

Using Avaya Aura Messaging Using Avaya Aura Messaging Release 6.3 Issue 3 March 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

Avaya Callback Assist Release Notes

Avaya Callback Assist Release Notes Avaya Callback Assist Release Notes Release 4.1.6 May 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and

More information

IP Office Phone Guide Issue 04a - (Friday, April 20, 2018)

IP Office Phone Guide Issue 04a - (Friday, April 20, 2018) 1403 Phone Guide 15-601013 Issue 04a - (Friday, April 20, 2018) 2018 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

Avaya Aura Contact Center Performance Management

Avaya Aura Contact Center Performance Management Avaya Aura Contact Center Performance Management Release 6.3 NN44400-710 Issue 04.02 May 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Release Notes for Operation Support System Release

Release Notes for Operation Support System Release Release Notes for Operation Support System Release 1.2.0.1 Release Notes Issue 1.2.0.1, 12/10/2016 2016 Notice While reasonable efforts have been made to ensure that the information in this document is

More information

IP Office Essential Edition IP Office Essential Edition - Norstar Version Phone Based Administration

IP Office Essential Edition IP Office Essential Edition - Norstar Version Phone Based Administration - Norstar Version Phone Based Administration - Issue 3d - (31 May 2011) 2011 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is

More information

BCM Rls 6.0 DHCP. Task Based Guide

BCM Rls 6.0 DHCP. Task Based Guide BCM Rls 6.0 DHCP Task Based Guide Copyright 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate

More information

BCM50 Rls 6.0. Router IP Routing. Task Based Guide

BCM50 Rls 6.0. Router IP Routing. Task Based Guide BCM50 Rls 6.0 Router IP Routing Task Based Guide Copyright 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete

More information

Administering Avaya Enhanced Caller ID (ECID)

Administering Avaya Enhanced Caller ID (ECID) Administering Avaya Enhanced Caller ID (ECID) Release 1.0 March 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete

More information

IP Office Platform. Using Voic Pro in Intuity Mode Issue 10d - (20 May 2016)

IP Office Platform. Using Voic Pro in Intuity Mode Issue 10d - (20 May 2016) Using Voicemail Pro in Intuity Mode 15-601066 Issue 10d - (20 May 2016) 2016 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is

More information

Avaya Aura WebLM 7.0 on VMware Release Notes

Avaya Aura WebLM 7.0 on VMware Release Notes Avaya Aura WebLM 7.0 on VMware Release Notes Issue: 2 May 2017 Copyright 2015-2017 Avaya Inc. All rights reserved. Use pursuant to the terms of your signed agreement or Avaya policy 1 Notice While reasonable

More information

Avaya Groupware Edition for IBM Lotus Help

Avaya Groupware Edition for IBM Lotus Help Avaya Groupware Edition for IBM Lotus Help Table of Contents Welcome to Groupware Edition for IBM Lotus Help...4 Overview...5 What is Groupware Edition for IBM Lotus?...5 Where is Groupware Edition located

More information

Release Notes for Avaya Aura Communication Manager Messaging R VMware vappliance Software with SP5 (for CMM )

Release Notes for Avaya Aura Communication Manager Messaging R VMware vappliance Software with SP5 (for CMM ) Release Notes for Avaya Aura Communication Manager Messaging R6.3.100 VMware vappliance Software with SP5 (for CMM 6.03.0.141.0) Release Notes Issue 1, 10-August-2015 2011-2015 Avaya Inc. All rights reserved.

More information

Using Avaya Communicator for ipad on IP Office Platform

Using Avaya Communicator for ipad on IP Office Platform Using Avaya Communicator for ipad on IP Office Platform Release 9.1 December 2014 Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate

More information

Avaya Scopia Mobile Android Release (SP12)

Avaya Scopia Mobile Android Release (SP12) Avaya Scopia Mobile Android Release 8.3.12 (SP12) Release Notes Issue 1.0 revision 1 9 th January 2019 2016 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the

More information

IP Office Essential Edition PARTNER Mode M7100 Phone User Guide

IP Office Essential Edition PARTNER Mode M7100 Phone User Guide PARTNER Mode M7100 Phone User Guide - Issue 3e - (22 May 2011) 2011 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete

More information

Engagement Call Control Release Notes

Engagement Call Control Release Notes Engagement Call Control Release Notes Release 3.3 Issue 1 July 2017 2017, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Avaya CT for Siebel 7 Release 4.0 User Guide

Avaya CT for Siebel 7 Release 4.0 User Guide Avaya CT for Siebel 7 Release 4.0 User Guide September 2006 2006 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and

More information

Avaya IP Key Expansion Module (KEM) User Guide. Avaya Business Communications Manager Release 2.0

Avaya IP Key Expansion Module (KEM) User Guide. Avaya Business Communications Manager Release 2.0 Avaya IP Key Expansion Module (KEM) User Guide Avaya Business Communications Manager Release 2.0 Document Status: Standard Document Number: NN40050-103 Document Version: 04.02 Date: October 2010 2010 Avaya

More information

Product Release Notes for Avaya Proactive Contact Supervisor

Product Release Notes for Avaya Proactive Contact Supervisor Product Release Notes for Avaya Proactive Contact 4.1.2 Supervisor Page 1 Notice: While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time

More information

Avaya Contact Center Express Release 4.1 XMPP Gateway

Avaya Contact Center Express Release 4.1 XMPP Gateway Avaya Contact Center Express Release 4.1 XMPP Gateway Release 4.1 January 2010 2005 to 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this

More information

Avaya Web Conferencing Administrator's Guide

Avaya Web Conferencing Administrator's Guide Avaya Web Conferencing Administrator's Guide Version 4.1.20 October 2008 Document number 04-603073 2008 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information

More information

Release Notes for Avaya Proactive Contact 5.0 Agent. Release Notes for Avaya Proactive Contact 5.0 Agent

Release Notes for Avaya Proactive Contact 5.0 Agent. Release Notes for Avaya Proactive Contact 5.0 Agent Release Notes for Avaya Proactive Contact 5.0 Agent Copyright@2011 Notice: While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing,

More information

IP Office. Using a Voic Pro IP Office Mode Mailbox Issue 11a - (Thursday, April 5, 2018)

IP Office. Using a Voic Pro IP Office Mode Mailbox Issue 11a - (Thursday, April 5, 2018) Using a Voicemail Pro Mode Mailbox 15-601131 Issue 11a - (Thursday, April 5, 2018) 2018 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

Integrated Management 6.0 Performance and Administration Release Notes-Service Pack 2

Integrated Management 6.0 Performance and Administration Release Notes-Service Pack 2 Integrated Management 6.0 Performance and Administration Release Notes-Service Pack 2 Service Pack 2 Issue 1 November 2010 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been

More information

Avaya CallPilot 5.0 Library Listing

Avaya CallPilot 5.0 Library Listing Avaya CallPilot 5.0 Library Listing 5.0 NN44200-117, 01.04 December 2010 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

WLAN Location Engine 2340 Using the Command Line Interface

WLAN Location Engine 2340 Using the Command Line Interface WLAN Location Engine 2340 Using the Command Line Interface Avaya WLAN 2300 Release 6.0 Document Status: Standard Document Number: NN47250-505 Document Version: 01.02 2010 Avaya Inc. All Rights Reserved.

More information

IP Office Platform 9.1

IP Office Platform 9.1 Installing IP Office Video Softphone - Issue 05c - (03 December 2014) 2014 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information