Part No. P CallPilot. Message Networking User Guide

Transcription

1 Part No. P CallPilot Message Netwking User Guide

2 CallPilot Message Netwking User Guide Copyright 2001 Ntel Netwks All rights reserved The infmation in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express implied warranty. Users must take full responsibility f their applications of any products specified in this document. The infmation in this document is proprietary to Ntel Netwks NA Inc. The software described in this document is furnished under a license agreement and may be used only in accdance with the terms of that license. The software license agreement is included in this document. Trademarks NORTEL NETWORKS is a trademark of Ntel Netwks. Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Cpation. All other trademarks and registered trademarks are the property of their respective owners. P

3 CallPilot Message Netwking User Guide 3 About Message Netwking This guide explains how to use Message Netwking with your personal mailbox. Message Netwking links CallPilot other voic systems at different locations. Digital netwking and AMIS Message Netwking uses digital netwking and Audio Message Interchange Specification (AMIS) to exchange messages. Digital netwking Digital netwking uses Transmission Control Protocol/Internet Protocol (TCP/IP) to enable the exchange of voice and Fax messages between users at different sites on a netwk. Note: Any voice message that you use send over the Internet using digital netwking can be subject to interception by unauthized parties. AMIS AMIS provides voice messaging to mailboxes at different sites on a communication netwk. A netwk is a collection of offices, locations sites connected by telecommunication links. Each site on the netwk must have AMIS to send, receive and reply to netwk messages. How Message Netwking wks Sending a message across a netwk is as easy as sending a message down the hall. There are three ways to send a netwk message. You can use: a Netwk Delivery Mailbox Site-Based Addressing Direct Addressing (available f AMIS only) Note: Netwk messages can be composed and sent only from You cannot send a netwk message by using the Leave Message feature ( ). CallPilot Message Netwking User Guide

4 4 CallPilot Message Netwking User Guide Sending a netwk message Vancouver CallPilot system Miami CallPilot system Sue Ext 2222 Business Communications Manager CallPilot 100/150 server Sue s Mailbox 2222 Mark Ext 4546 Business Communications Manager CallPilot 100/150 server Mark s Mailbox 4546 Mark s Netwk Delivery Mailbox 7222 Netwk The diagram Sending a netwk message shows how messages are sent between different company sites on the same netwk. In the example, Sue wks in the Vancouver office and Mark wks in the Miami office. If Sue wants to send Mark a message, she can send the message using Site-Based Addressing, Direct Addressing, to Mark s Netwk Delivery Mailbox. Since Mark has a Netwk Delivery Mailbox on the local Vancouver system, it is convenient f Sue to send the message to Mark s Netwk Delivery Mailbox. Although Mark s Netwk Delivery Mailbox appears on the Vancouver system the message is automatically delivered to his mailbox in Miami. The netwk delivery infmation, such as the site prefix f the Miami site and Mark s mailbox number (4546) in Miami, is added to the Netwk Delivery Mailbox when you create it. Sending a message to a Netwk Delivery Mailbox is as easy as sending a message to anyone at your site. If Mark wants to send Sue a message, he must use Site-Based Addressing. Sue does not have a Netwk Delivery Mailbox on the Miami system. Befe Mark can send the message he needs to know the site prefix of the Vancouver site and Sue s mailbox number in Vancouver. The System Administrat can give Mark the Vancouver site prefix. After Mark recds the message and enters the netwk delivery infmation, the netwk message is automatically delivered to Sue s mailbox. P

5 CallPilot Message Netwking User Guide 5 What you need to know to use Message Netwking You must know how to use CallPilot to send messages to mailboxes at other sites. This includes knowing how to open your mailbox, recd messages, send messages and retrieve messages. F infmation about using CallPilot features, refer to the CallPilot Quick Reference Guide f the interface you use, the CallPilot Reference Guide. To use this guide, you must determine which phone interface you use, and follow the procedures f that interface. F infmation about determining which interface you use, refer to Checking which mailbox interface you use on page 6. CallPilot Message Netwking User Guide

6 6 CallPilot Message Netwking User Guide Checking which mailbox interface you use CallPilot suppts the Nstar Voice Mail and CallPilot interfaces. Use this procedure to check which mailbox interface you use, then follow the procedures that apply to your interface. To check which mailbox interface you use 1 Press. Follow the voice prompts the display button options to open 2 Check the display to see which interface you use: 0 new 0 saved PLAY REC ADMIN No messages COMP MBOX EXIT This is the Nstar Voice Mail interface. This is the CallPilot interface. 3 Press to end the session. P

7 CallPilot Message Netwking User Guide 7 Sending a message using a Netwk Delivery Mailbox Netwk Delivery Mailboxes make it easy to send messages to a mailbox at a remote location. The Netwk Delivery Mailbox makes sending a message across the country as easy as sending it down the hall. A Netwk Delivery Mailbox is a pre-programmed direct address to a mailbox at a different site on the netwk. Each Netwk Delivery Mailbox has a local mailbox number. The destination site user s name appears in the company directy. To send a message using a Netwk Delivery Mailbox, you need the Netwk Delivery Mailbox number. Ask your System Administrat to give you a list of Netwk Delivery Mailboxes create a Netwk Delivery Mailbox f you. The messages you recd must be longer than three seconds. The system times out after five seconds of silence. To send a message using a Netwk Delivery Mailbox- Nstar Voice Mail 1 Open your mailbox using. Follow the voice prompts the display button options to open Pswd: OTHR RETRY 0 new 4 saved PLAY REC ADMIN Recd message: Recd message: RETRY PAUSE Accept rec? RETRY PLAY Mbox: DIR QUIT Miami,sales OPTS CC SEND Will deliver 0 new 0 saved PLAY REC ADMIN 2 Enter your mailbox passwd and press. 3 Press REC. 4 At the tone recd your message. 5 Press to end the recding. 6 Press to accept the recding. 7 Enter the Netwk Delivery Mailbox number. 8 Press SEND to send the message press OPTS to assign message Delivery Options Certified, Urgent Timed Delivery press CC to send the message to another recipient. 9 Press to end the session. CallPilot Message Netwking User Guide

8 8 CallPilot Message Netwking User Guide To send a message using a Netwk Delivery Mailbox - CallPilot 1 Open your mailbox using. Follow the voice prompts the display button options to open No messages COMP MBOX EXIT To: NAME SPEC DONE Empty REC 2 Press COMP fi to open the Compose Message menu. 3 Enter the Netwk Delivery Mailbox number and press DONE. 4 Press REC fi to begin recding. Recding REREC 5 Press when you are done. Rec stopped PLAY DEL SEND Will deliver 6 Press SEND to send the message. 7 Press to end the session. P

9 CallPilot Message Netwking User Guide 9 Sending a message using Site-Based Addressing Site-Based Addressing lets you send a message to a mailbox at another location on the netwk. To use Site-Based Addressing to send a message, you must know the netwk address of the destination site and the mailbox number of the person you want to send the message to. Ask your System Administrat f a list of destination sites on your netwk. To send a message using Site-Based Addressing - Nstar Voice Mail 1 Open your mailbox using. Follow the voice prompts the display button options to open 0 new 4 saved PLAY REC ADMIN Recd message: Recd message: RETRY PAUSE Accept rec? RETRY PLAY Mbox: DIR Address type? NETW Netwk: RETRY QUIT AMIS <site name> OPTS CC SEND Netwk msg VIEW SEND 0 new 0 saved PLAY REC ADMIN 2 Press REC. 3 At the tone, recd your message. The message you recd must be longer than three seconds. The system times out after five seconds of silence. 4 Press to end the recding. 5 Press to accept the recding. 6 Press. 7 Press NETW. 8 Enter the destination site prefix and mailbox number and press. 9 Press SEND to send the message as it is press OPTS to assign message Delivery Options Certified, Urgent Timed Delivery press CC to send the message to another recipient. 10 Press SEND to transmit the message. 11 Press to end the session. CallPilot Message Netwking User Guide

10 10 CallPilot Message Netwking User Guide To send a message using Site-Based Addressing - CallPilot 1 Press. Follow the voice prompts display options to open 2 Press COMP fi to open the Compose Message option. To: NAME SPEC DONE Site:<xxxx> 3 Enter the site prefix and the mailbox number and press. 4 The display shows the destination mailbox name and mailbox number. Dest mb:<xxxx> To: NAME SPEC DONE EMPTY REC 5 You can enter another address press DONE if you are finished entering addresses. 6 Press REC fi and recd your message at the tone. The message you recd must be longer than three seconds. The system times out after five seconds of silence. Recding... REREC 7 Press to end your recding press REREC to erase and re-recd your message. Rec stopped PLAY DEL SEND 8 Press SEND to send the message. P

11 CallPilot Message Netwking User Guide 11 Sending a message using Direct Addressing Direct Addressing lets you send a voice message to a mailbox at a different location on a netwk. To use Direct Addressing you must know the destination site phone number and the mailbox number of the person you want to send a message to. Direct Addressing is available f AMIS only. Ask your System Administrat f the destination site s phone number and mailbox numbers. To send a message using Direct Addressing - Nstar Voice Mail 1 Press. Follow the voice prompts the display button options to open Pswd: OTHR RETRY 0 new 4 saved PLAY REC ADMIN Recd message: Recd message: RETRY PAUSE Accept rec? RETRY PLAY Mbox: DIR Address type? NETW Ph: RETRY Destmb: RETRY QUIT AMIS AMIS msg OPTS CC OTHR Netwk msg VIEW SEND 0 new 0 saved PLAY REC ADMIN 2 Enter your mailbox passwd and press. 3 Press REC. 4 At the tone, recd your message. The message you recd must be longer than three seconds. The system times out after five seconds of silence. 5 Press to end the recding. 6 Press to accept the recding. 7 Press. 8 Press AMIS. 9 Enter the destination site phone number and press. 10 Enter the destination mailbox number and press. 11 Press OTHR to review send the message press OPTS to assign message Certified, Urgent, Timed Delivery options press CC to send the message to another recipient. 12 Press SEND to transmit the message. 13 Press to end the session. CallPilot Message Netwking User Guide

12 12 CallPilot Message Netwking User Guide To send a message using Direct Addressing - CallPilot 1 Open your mailbox using. Follow the voice prompts the display button options to open No messages COMP MBOX EXIT To: NAME SPEC CNCL 2 Press COMP fi to open the Compose Message menu. 3 Press SPEC. Dest ph: RETRY <xxxxxxx> ADD Dest mb: RETRY <xxxx> RETRY 4 Enter the phone number of the remote site and press. 5 Press to continue press ADD to add special characters. Press when you are done adding special characters. 6 Enter the mailbox number at the remote site. 7 Press to accept the mailbox number. To: NAME SPEC DONE Empty REC 8 Press DONE enter another address to send the message to. 9 Press REC fi to recd your message. The message you recd must be longer than three seconds. The system times out after five seconds of silence. Recding... REREC 10 Press when you are done recding press REREC fi to rerecd your message. Rec stopped PLAY DEL SEND Msg delivered 11 Press SEND to send the message. 12 Press to end the session. P

13 CallPilot Message Netwking User Guide 13 Replying to netwk messages You can reply to a netwk message using the Reply Feature. You must have the netwk Reply Feature enabled in der to reply to a message. F me infmation, ask your System Administrat. To reply to a netwk message - Nstar Voice Mail 1 Open your mailbox using. Follow the voice prompts the display button options to open 1 new 4 saved PLAY REC ADMIN End of message REPLY ERASE NEXT Reply netwrk msg MSG QUIT Reply to: SNDR Recd message: ALL Recd message: RETRY PAUSE Accept rec? RETRY PLAY Netwkmsg OPTS CC SEND Will deliver 2 Press PLAY to play your new messages press fl to listen to your saved messages. 3 After you listen to the message, press REPLY. 4 Press MSG. 5 Press SNDR to send your reply to the sender press ALL to send your reply to all the people that received the message. 6 Recd your reply message. The message you recd must be longer than three seconds. The system times out after five seconds of silence. 7 Press to end your recding. 8 Press to accept your recding. If you are using digital netwking, the display in step 10 appears. If you are using AMIS, go to step Press SEND to send the message press OPTS to assign message Delivery Options Certified, Urgent Timed Delivery press CC to send the message to another recipient. CallPilot Message Netwking User Guide

14 14 CallPilot Message Netwking User Guide AMIS msg OPTS CC OTHR Netwk msg VIEW SEND 10 Press OTHR to go to the next display and review send the message as it is press OPTS to assign message Delivery Options Certified, Urgent Timed Delivery press CC to send the message to another recipient. 11 Press SEND to transmit the message. End of message REPLY ERASE NEXT 12 Press to end the session. To reply to a netwk message - CallPilot 1 Open your mailbox using. Follow the voice prompts the display button options to open 2 Press PLAY to play your new messages press fl to listen to your saved messages. End message RESP DEL NEXT 3 After you listen to your messages, press RESP. If you press, go to step 5. Respond by REPLY Empty REC Recding... REREC FORW 4 Press REPLY to reply to a message FORW to fward a message. 5 Press REC fi to recd a message. The message you recd must be longer than three seconds. The system times out after five seconds of silence. 6 Press when you are done recding. Rec stopped PLAY DEL SEND 7 Press to send the message. 8 Press to end the session. P

15 CallPilot Message Netwking User Guide 15 Fwarding a Fax Message using Site-Based Addressing Note: You can send and receive Fax messages only on CallPilot Business Communications Manager systems that have the Fax option installed. Ask your System Administrat f a list of Fax sites on your netwk. If the receiving site cannot receive a Fax message, you receive Non Delivery Notification. You can fward a Fax message that you received to a Site-Based Address and add an introducty voice message. The combined voice and Fax message appears as a Fax message in the destination mailbox. You can also fward a received Fax message to a Netwk Delivery Mailbox. Refer to Fwarding a Fax Message to a Netwk Delivery Mailbox on page 18. When you fward a Fax message, a new cover sheet is added to the iginal Fax message as part of the new message. However, if the Fax message already has a CallPilot generated Fax cover sheet, it is replaced by a new Fax fward cover sheet. The cover sheet contains: the date and time the Fax is created the directy name and telephone number of the sender the telephone number of the recipient the Fax identification (ID) number the number of pages to follow To fward a Fax message using Site-Based Addressing - Nstar Voice Mail 1 Open your mailbox using. Follow the voice prompts the display button options to open Pswd: OTHR RETRY 1 new 4 saved PLAY REC ADMIN End of message COPY ERASE NEXT 2 Enter your mailbox passwd and press. 3 Press PLAY to play your new messages press fl to play to your saved messages until you find the Fax message that you want to fward. 4 Press COPY fi. CallPilot Message Netwking User Guide

16 16 CallPilot Message Netwking User Guide Copy fax MBOX OTHR Recd intro? YES NO Recd Message: RETRY PAUSE Accept rec? RETRY PLAY 5 Press MBOX to fward the Fax message. 6 Press YES to recd an introduction to the Fax message press NO if you do not want to recd an introduction to the fwarded Fax message. and go to step 9. The message you recd must be longer than three seconds. The system times out after five seconds of silence. 7 Press to end the recding. 8 Press to accept the recding. 9 Press. Address type? NETW Netwk RETRY AMIS 10 Press NETW. This display appears only if AMIS is enabled. If AMIS is not enabled, the display in step 12 appears. 11 Enter the destination site prefix and the destination mailbox number and press. <site name> OPTS CC SEND Netwk msg OPTS CC SEND 12 Press SEND to send the message as it is. Press OPTS to assign message Delivery Options Certified, Urgent Timed Delivery. Press CC to send the message to another recipient. 13 Press SEND to send the message now. P

17 CallPilot Message Netwking User Guide 17 To fward a Fax message using Site-Based Addressing - CallPilot 1 Open your mailbox using. Follow the voice prompts the display button options to open 2 Press to play the current message press fl to play the next message, until you locate the Fax message you want to fward. 3 Press to fward the message. To: NAME SPEC CNCL Site:<xxxx> 4 Enter the destination site prefix and mailbox number and press. 5 The display shows the destination site name and mailbox number. Dest mb:<xxxx> To: NAME SPEC DONE Empty REC 6 Press DONE. 7 Press REC fi. Recding... REREC 8 Press. Rec stopped PLAY DEL SEND 9 Press SEND. CallPilot Message Netwking User Guide

18 18 CallPilot Message Netwking User Guide Fwarding a Fax Message to a Netwk Delivery Mailbox Note: You can send and receive Fax messages only on CallPilot Business Communications Manager systems that have the Fax option installed. Ask your System Administrat f a list of Fax sites on your netwk. If the receiving site cannot receive a Fax message, you receive Non Delivery Notification. You can fward a Fax message that you received to a digital netwking Netwk Delivery Mailbox and add an introducty voice message that becomes part of the new message. The message appears as a Fax message in the destination mailbox. You can also fward a received Fax message using Site-Based Addressing. F me infmation, refer to Fwarding a Fax Message using Site-Based Addressing on page 15. A fwarded Fax message has a new cover sheet added to the iginal Fax message. However, if the Fax message already has a CallPilot-generated Fax cover sheet, it is replaced by the new Fax fward cover sheet. The new cover sheet shows: the date and time the Fax was created the directy name and telephone number of the sender the telephone number of the recipient the Fax identification (ID) number the number of pages to follow To fward a Fax message to a Netwk Delivery Mailbox - Nstar Voice Mail 1 Open your mailbox using. Follow the voice prompts the display button options to open Pswd: OTHR RETRY 1 new 4 saved PLAY REC ADMIN End of message COPY ERASE NEXT 2 Enter your mailbox passwd and press. 3 Press PLAY to play your new messages press NEXT fl until you find the Fax message you want to fward. 4 Press COPY fi. P

19 CallPilot Message Netwking User Guide 19 Copy fax MBOX Recd intro? YES OTHR NO 5 Press MBOX to fward the Fax message. 6 Press YES to recd an introduction to the Fax message press NO if you do not wish to recd an introduction to the fwarded Fax message and go to step 9. The message you recd must be longer than three seconds. The system times out after five seconds of silence. Recd intro: RETRY Acceptrec? RETRY PLAY Mbox: DIR QUIT Miami,sales OPTS CC SEND Another copy? YES QUIT 7 Press to end the recding. 8 Press to accept the recding. 9 Enter the Netwk Delivery Mailbox number. 10 Press SEND to send the message press OPTS to assign message Delivery Options Certified, Urgent Timed Delivery press CC to send the message to another recipient. Miami,sales is an example. The Netwk Delivery Mailbox name appears in the display. CallPilot Message Netwking User Guide

20 20 CallPilot Message Netwking User Guide To fward a Fax message to a Netwk Delivery Mailbox - CallPilot 1 Open your mailbox using. Follow the voice prompts the display button options to open 2 Press to play the current message press fl to play the next message, until you locate the Fax message you want to fward. 3 Press to fward the message. To: NAME SPEC CNCL <xxxx> To: NAME SPEC DONE Empty REC 4 Enter the Netwk Delivery Mailbox number. 5 The display shows the mailbox name. 6 Press DONE. 7 Press REC fi to recd an introducty voice message. The message you recd must be longer than three seconds. The system times out after five seconds of silence. Recding... REREC 8 Press. Rec stopped PLAY DEL SEND 9 Press SEND. P