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1 SmartPass User Guide

2 Table f Cntents Table f Cntents Intrductin Register t SmartPass Citizen/Resident registratin Prerequisites fr Citizen/Resident registratin Citizen/Resident Registratin Steps Cmplete an Unfinished Citizen/Resident Registratin Visitr/Internatinal Registratin Prerequisites fr Visitr/Internatinal registratin Visitr/Internatinal Registratin Steps Upgrade Yur Accunt Reset Emirates ID card PIN Lg in using SmartPass accunt Lg in using Emirates ID card PIN Lg in using Emirates ID Bimetrics Reset Passwrd Editing User s Prfile Change Username Change Passwrd Change Change Mbile Number Change Other Prfile Infrmatin SmartPass Participants Lg in t Participant service using SmartPass accunt... 49

3 1. Intrductin This dcument: SmartPass User Guide serves as an infrmatinal resurce fr end-users. SmartPass is a service prvided by the UAE Smart Gvernment that enables users t have a single accunt t access the nline public services f the integrated UAE Gvernment Entities. The gal f SmartPass is t prvide a unified and secure platfrm fr authenticatin and allw UAE citizens, residents and visitrs, t access public services in a smth and secure way withut registering r re-entering persnal infrmatin multiple times. The Emirates ID card is the fficial dcument apprved in the UAE t verify the identity f individuals as its electrnic chip cntains the card hlder s verified persnal infrmatin. Thus, the UAE Gvernment has launched SmartPass in cllabratin with the Emirates Identity Authrity. Hwever, users that d nt have an Emirates ID card can still register as visitr/internatinal users.

4 2. Register t SmartPass There are tw type f registratin n SmartPass: 1. Citizen/Resident registratin designed fr Emirates ID card hlders. This registratin will require the user t scan the Emirates ID card during the registratin. 2. Visitr/Internatinal registratin designed fr nn Emirates ID card hlders. 2.1 Citizen/Resident registratin Prerequisites fr Citizen/Resident registratin SmartPass ffers tw type f Citizen/Residence registratin: Prerequisites fr registering n SmartPass kisks In rder t register a Citizen/Resident SmartPass accunt, yu will be required t visit ne f the SmartPass kisks which are available at number f lcatins arund the UAE (Kisk Lcatins). Nte: Yu are required t have yur Emirates ID card and a wrking mbile phne with a valid UAE SIM card issued by ne f the lcal peratrs t cmplete the registratin Prerequisites fr registering n yur wn device T register as a Citizen/Resident user n a cmputer brwser, yu will need: 1. Mbile phne with valid UAE issued SIM card. 2. Yur valid Emirates ID card 3. A cmputer device: Cnnected t Internet Cnnected t a cmpatible card reader. (Sagem Mrph MSO 1350 is the supprted card reader fr finger print authenticatin r setting the Emirates ID Card PIN). Web brwser and JAVA sftware cmpatible with Emirates ID card reader. Please refer t the Brwser Cmpatibility 4. Fllw the septs as described in sectin Nte: Citizen/Resident SmartPass registratin requires Emirates ID card PIN. This is a 4 digit number assciated with yur Emirates ID card. Hwever, if yu d nt knw yur Emirates ID card PIN number, the SmartPass registratin prcess will allw yu t set a new Emirates ID card PIN. Details n hw t reset yur Emirates ID card Pin can be in sectin 5 f this user guide Reset Emirates ID Card PIN Fr mre infrmatin abut yur Emirates ID, please visit EIDA s website here:

5 2.1.2 Citizen/Resident Registratin Steps Registratin n Kisk Ensure yu have the pre-requisites as per sectin On the kisk click n the SmartPass icn then fllw the steps as described n the Kisk screen

6 Registratin n yur wn device Ensure yu have the pre-requisites as per sectin Visit then: Step 1: Select the preferred language: Arabic r English. Step 2: Click n Register a new accunt.

7 Step 3: Click n Accept t accept the Terms and Cnditins. If yu d nt accept the SmartPass Terms and Cnditins, yu may nt register as a SmartPass user. Step 4: Chse the registratin type: Citizen/Resident

8 Step 5: Insert yur Emirates ID card in the card reader as shwn in the image belw. Click n Dne when yu have inserted yur card. Step 6: Enter the 4-digit Emirates ID card PIN and then click n Submit t mve t the next step. If yu d nt knw yur PIN then click n Reset PIN, and prceed with the steps described in sectin 5. Nte: Yur Emirates ID card PIN is blcked after five cnsecutive PIN entry failure attempts. T unblck yur Emirates ID card PIN, yu will have t cntact EIDA fr assistance. Yu can cntact EIDA at: Or refer t EIDA FAQ: Step 7: T create an accunt with SmartPass as a citizen/resident user, yu will need t enter the required infrmatin detailed belw:

9 Mbile Number: Valid UAE mbile number. Address Valid address Username: Shuld be at least 4 characters Shuld be between 4 and 32 characters Shuld cntain at least ne letter May cntain letters, numbers, dt(.) and hyphen (-) nly Passwrd: Shuld be between 8 and 100 characters Shuld cntain at least ne upper case letter Shuld cntain at least ne lwer case letter Shuld cntain at least ne digit (0-9) Cnfirm Passwrd: Re-enter yur chsen passwrd. The retyped passwrd must match the chsen passwrd. Click n the Submit buttn. Nte: The Submit buttn is activated nly when all required fields are crrectly entered. Step 8: Yu will receive a 6-digit SmartPass Authenticatin Cde n the registered mbile number. Enter the 6-digit cde and click n Submit. Yu have 3 minutes t enter the cde as per the shwn cunter. Yu may click n Resend Cde if yu did nt receive it after 30 secnds.

10 Step 9: When yu see the success message as shwn belw, yu are successfully registered with SmartPass. Yu can g back t Hme by clicking n Return t Hme. Step 10: Step 11: Once yu are successfully registered, yu will receive a link at yur registered address. Click n that link t cnfirm yur address.

11 When yu click the link received n yur , yu will see the verificatin success message. Nw yu can als lg in t yur SmartPass accunt using yur address. On the kisk click n the SmartPass icn then fllw the steps as described n the Kisk screen

12 2.2 Cmplete an Unfinished Citizen/Resident Registratin In sme cases SmartPass will allw yu t cmplete an unfinished registratin. In this case yu will receive an SMS and ptinally an frm SmartPass t cmplete the registratin f yur accunt. The fllwing steps have t be fllwed. Step 1: Click n the link in the Registratin yu received frm SmartPass. Step 2: Enter OTP An authenticatin cde will be sent t the phne number yu prvided during the initial registratin prcess. After receiving the cde, yu need t input the authenticatin cde and click n Submit. Step 3: Enter user infrmatin Enter the username and passwrd fields and click n Submit.

13 If the user did nt prvide the in the initial registratin prcess, then he will be required t prvide his in this step. Step 4: Registratin cnfirmatin. Upn cmpletin f yur entered infrmatin a cnfirmatin page is displayed.

14 2.3 Visitr/Internatinal Registratin Prerequisites fr Visitr/Internatinal registratin T register as a Visitr/Internatinal user n yur cmputer r mbile brwser, yu will need: 1. Access t a wrking and valid, mbile number and an address. Please nte that UAE issued mbile numbers will be verified, in case yu are using an internatinal mbile number yur will be verified. 2. A cmputer r mbile device: Cnnected t Internet Web brwser. Please refer t the Brwser Cmpatibility 3. Fllw the steps as described in Visitr/Internatinal Registratin Visitr/Internatinal Registratin Steps If yu chse the Visitr/Internatinal ptin, fllw the steps belw: Step 1: Select the preferred language: Arabic r English.

15 Step 2: Click n Register a new accunt. Step 3: Click n Accept t accept the Terms and Cnditins. If yu d nt accept the SmartPass Terms and Cnditins, yu may nt register as a SmartPass user.

16 Step 4: Chse the registratin type: Visitr/Internatinal

17 Step 5: Input user infrmatin Yu need t enter the fllwing required infrmatin: First name in English Last name in English Mbile Number: Valid mbile number. Address Valid address. Username: Shuld be at least 4 characters Shuld be between 4 and 32 characters Shuld cntain at least ne letter Shuld nt cntain any blacklisted wrd May cntain letters, numbers, dt(.) and underscre (_) nly. Passwrd: Shuld be between 8 and 100 characters Shuld cntain at least ne upper case letter Shuld cntain at least ne lwer case letter Shuld cntain at least ne digit (0-9) Cnfirm Passwrd: Re-enter yur chsen passwrd. The retyped passwrd must match the chsen passwrd. Tick the I m nt a rbt bx. Step 6: Validating the mbile number r address If yu have a UAE mbile number, a 6-digit validatin cde will be send t that phne number. If yu have an internatinal mbile number, the cde will be sent t yur . After receiving the cde, yu

18 need t input the 6 digit cde number. Step 7: Registratin cnfirmatin. Upn cmpletin f yur entered infrmatin a cnfirmatin page is displayed.

19 3. Upgrade Yur Accunt Visitr/internatinal accunts can be upgraded t a Citizen/Resident accunt which will enable the user t access mre services. Step 1: Lg in t yur accunt. Step 2: Click n Upgrade Prfile buttn

20 Step 3: Click n Accept t accept the Terms and Cnditins. If yu d nt accept the SmartPass Terms and Cnditins, yu may nt upgrade as a SmartPass Citizen/Resident user. Step 4: Insert yur Emirates ID card int the card reader.

21 Step 5: Enter yur Emirates ID Card PIN. Step 6: Update yur mbile number. If yu have an internatinal number in yur prfile, yu will be prmpted t enter yur UAE mbile number. Step 7: Validate yur mbile number.

22 A 6-digit cde will be sent t yur phne and then yu need t enter the cde and click submit. If yu d nt receive the cde, yu need t click n re-send cde buttn. Step 8: Upgrade cnfirmatin. After successfully cmpleting the last steps, a cnfirmatin page will be displayed. Yu may nw g t yur dashbard.

23 4. Reset Emirates ID card PIN Nte: This sectin is applicable t Citizen/Resident accunts nly. During the registratin prcess, yu have the ptin t reset yur card PIN. The steps are as fllws : Step 1:Click n Reset PIN?. Step 2: Enter a new 4-digit PIN cde, cnfirm the PIN and then click n Submit. Step 3: Yu will be asked t place either f the highlighted fingers n the fingerprint reader / scanner.

24 A red light will blink n the finger print scan device. Nw place yur finger n the scan machine as shwn in the image belw. When the red light ges OFF, yu can remve yur finger frm the scanner and wait fr the results. Step 4: Yu will see the reset success message detailed belw, when yur Emirates ID card PIN is successfully reset. Click n Return t Registratin t cntinue creatin f yur accunt with SmartPass.

25 5. Lg in using SmartPass accunt Nte: This sectin is applicable t Citizen/Resident accunts nly. Step 1: Yu can lg in using the fllwing ptins: Registered username. Registered address. Registered mbile number. Yur Emirates ID card number (the 15-digit Emirates ID number is shwn n yur Emirates ID card) Enter any f the abve and yur passwrd. Fr secure lg in, yu will be asked t enter the authenticatin cde which yu may receive either n yur registered mbile number r at the registered address. Chse where yu want t receive yur Authenticatin cde, via SMS, r (SmartPass Mbile) App. Click n Lg in buttn. Step 2: Enter the 6-digit authenticatin cde yu received by SMS r (yu will receive the authenticatin cde by SMS r based n yur chice during step1) then click n Submit buttn. If yu d nt receive any cde, click n Resend Cde

26 Step 3: When yur authenticatin is cmpleted, yu will be lgged in successfully. Nw yu can access the dashbard t view and manage yur accunt details. T lg ut click n LOGOUT at the tp right crner f the page.

27 6. Lg in using Emirates ID card PIN Nte: This sectin is applicable t Citizen/Resident accunts nly. Step 1: Yu can als lg in using yur Emirates ID card PIN. Fr this, click n Other Lg in ptins.

28 Step 2: Select ne f the verificatin ptins. Here yu shuld chse Use Emirates ID card PIN Step 3: Insert yur Emirates ID card in the card reader befre mving frward as shwn in the image belw and then click n Dne. Step 4: Enter the 4-digit Emirates ID card PIN Cde and then click n Submit. If yu d nt knw yur Emirates ID card PIN cde, then click n Frgt Pin? t reset the PIN cde. (Steps t reset yur Emirates ID card PIN are explained in sectin 4.)

29 Step 5: When yur authenticatin is cmpleted, yu will be lgged in successfully. Nw yu can access the dashbard and manage yur accunt details. T lg ut click n LOGOUT at the tp right crner f the page.

30 7. Lg in using Emirates ID Bimetrics Nte: This sectin is applicable t Citizen/Resident accunts nly. Step 1: Yu can als lg in using yur Emirates ID Bimetrics. Fr this yu shuld click n Other Lg in ptins.

31 Step 2: Select ne f the verificatin ptins. Here yu shuld chse Use Emirates ID Bimetrics Step 3: Insert yur Emirates ID card in the card reader befre mving frward, as shwn in the image belw and then click n Dne. Step 4: Yu will be asked t place either f the highlighted fingers n the fingerprint reader / scanner. A red light will blink n the finger print scan device. Nw place yur finger n the scan machine as shwn in the image belw. When the red light ges OFF, yu can remve yur finger frm the scanner and wait fr the results.

32 Step 5: When yur authenticatin is cmpleted, yu will be lgged in successfully. Nw yu can access the dashbard and manage yur accunt details. T lg ut click n LOGOUT at the tp right crner f the page.

33 8. Reset Passwrd Nte: This sectin is applicable t Citizen/Resident and Visitr/Internatinal accunts. As a Citizen/Resident, in case yu are unable t receive sms r answer the security questins, yu can reset passwrd using yur Emirates ID card n a kisk. Step 1: If yu d nt knw r have frgtten yur passwrd, yu can reset yur passwrd by clicking n Frgt Passwrd? by pening the SmartPass website n the brwser; Step 2: Enter any f the details belw: registered username registered address registered mbile number yur Emirates ID number (the 15-digit Emirates ID number is shwn n yur Emirates ID card) Tick the I m nt a rbt bx. Then click n Submit.

34 Step 3: Answer the three security questins presented and click n Submit. Step 4: If all yur answers are crrect, yu will receive an Authenticatin Cde n yur registered mbile number and n yur verified address. If yu d nt receive any cde within 30 secnds, click n Resend cde. Enter the Authenticatin Cde and click n Submit.

35 Step 5: If yu have a pending registratin, yu will see the belw screen where yu can resend the Registratin Invitatin t the address shwn n the page. Yu can als send the invitatin t anther address by updating the value n the page and clicking n Resend . If yu are a registered SmartPass user, yu will see the belw screen where yu will be asked t enter belw details: New passwrd: Shuld be between 8 and 100 characters Shuld cntain at least ne upper case letter Shuld cntain at least ne lwer case letter Shuld cntain at least ne digit (0-9) Cnfirm Passwrd: Must match the new passwrd

36 Step 6: When yur passwrd has been successfully reset, yu will see the success message as detailed belw.

37 9. Editing User s Prfile Nte: The steps described fr Username, Passwrd, and Mbile changes are applicable fr bth citizen/resident and visitr/internatinal accunts. Frm the dashbard select the relevant change that yu want t apply t yur accunt frm the list belw: Change Username Change Passwrd Change Change Mbile

38 9.1 Change Username Step 1: Current Username will shw the current username. This is a read-nly field. Enter yur new username. The username: Shuld be at least 4 characters; Shuld be between 4 and 32 characters; Shuld cntain at least ne letter; Shuld be unique; Shuld nt cntain any blacklisted wrds; May cntain letters, numbers, dt (.) and underscre (_) nly. Click n Update. Step 2: When yur username is successfully changed, yu will see the success message detailed belw. Yu can nw lg in using yur new username. T return t dashbard, click n Return t Dashbard buttn. Yu will receive an n yur verified address, infrming abut the username update dne.

39

40 9.2 Change Passwrd Step 1: Enter details - Current Passwrd, New Passwrd and Cnfirm Passwrd and click n Update Current passwrd: Enter the current passwrd that yu want t change. New Passwrd: Shuld be between 8 and 100 characters Shuld cntain at least ne upper case letter Shuld cntain at least ne lwer case letter Shuld cntain at least ne digit (0-9) Cnfirm Passwrd: Must match the new passwrd entered in previus step Step 2: When yur Passwrd is successfully changed, yu will see the success message detailed belw. Yu can nw lg in using yur new passwrd. T return t yur dashbard, click n Return t Dashbard buttn. Yu will receive an n yur verified address, infrming abut the passwrd update dne.

41

42 9.3 Change Yu can update the address assciated with yur SmartPass prfile. In case yur current address is nt verified, yu will see a nte next t the address as (unverified). T verify yur , yu must click n the verificatin link ed earlier r click n Resend Verificatin Link t receive a new link n the listed unverified address. T change yur address yu will need t fllw the belw steps: Step 1: Enter yur new address in the new address field: Click n Update. Step 2: When yur address is successfully updated, yu will see the success message detailed belw. T return t yur dashbard, click n Return t Dashbard buttn. Yu will receive an n yur current verified address, infrming that the update was successfully cmpleted.

43 Step 3: Click n the link sent t yur address. t verify it. Step 4: The link will take yu t page cnfirming the verificatins, yu will see the Verificatin success message as shwn belw. Yu can Lg in using yur address.

44 9.4 Change Mbile Number Step 1: Enter details as mentined belw. Current Mbile Number: This field will shw the current registered mbile number. This field cannt be changed. New Mbile Number: Enter yur new mbile number in this field. Fr Citizens/Residents, the new mbile number must be a valid UAE mbile number. Click n Update. Step 2: Yu will receive a 6-digit SmartPass Authenticatin Cde n yur new mbile number. If yu are a Visitr/Internatinal user wh has prvided a new internatinal mbile number, then yu will receive a 6-digit SmartPass Authenticatin Cde n the verified address in yur prfile. Enter the 6-digit cde and click n Submit. If yu d nt receive any cde, click n Resend Cde.

45 Step 3: When yur mbile number is successfully updated, yu will see the success message detailed belw. T return t yur dashbard, click n Return t Dashbard buttn.

46 9.5 Change Other Prfile Infrmatin If yu have registered t SmartPass as a Citizen/Resident using yur Emirates ID card, SmartPass will nt allw yu t change yur persnal infrmatin. If yu want t update infrmatin n yur Emirates ID card, please cntact Emirates Identity Authrity. Fr mre infrmatin abut yur Emirates ID, please visit EIDA s website here: If yu have updated yur infrmatin n yur Emirates ID card and wish t update yur SmartPass prfile infrmatin, please lgin t the nearest SmartPass Kisk. Yur updated persnal infrmatin will be reflected in yur SmartPass prfile autmatically. SmartPass kisks are available at number f lcatins arund the UAE (Kisk Lcatins). Nte: Belw is applicable t Visitr/Internatinal accunts nly. T change prfile infrmatin ther than Username, Passwrd, and Mbile Number fllw the steps belw: Step 1: Click n View Prfile n yur dashbard Step 2: Click n Edit buttn Step 3: Apply yur changes n the required fields. Step 4: Click n Save buttn

47

48 10. SmartPass Participants SmartPass Participants sectin prvides yu authenticated access t the Gvernment entities and their nline services. T view SmartPass participants, click n Participants buttn displayed n yur dashbard. T access the nline services, click n the Participant lg listed in the Participants page.

49 11. Lg in t Participant service using SmartPass accunt Yu can access services f participating entities using yur SmartPass accunt. T lgin t the Participant services using SmartPass accunt, d the fllwing: Step 1: Click n Lg in with SmartPass buttn n the Participant s website Step 2: Yu will be taken t the SmartPass Lgin page where yu can chse yur preferable methd f lg in frm the ptins shwn n the screen by clicking n it.

50 Step 3: After yu have been authenticated successfully, yu will be lgged in t the Participant's prtal and taken t the Hme screen f yur accunt at the Participant's site.

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