HRIS Maintenance Help Desk

Transcription

1 HRIS Maintenance Help Desk Versin P a g e

2 Versin N Created By Created On Verified By Verified On Descriptin Draft Mr. Kaushal Thakkar 05/05/ Mr. Kaushal Thakkar 07/05/2016 Mr. Hemal Patel 07/05/ P a g e

3 Index 1. Purpse Terms User Guideline... 4 a. Lgin... 4 b. Lg a Cmplaint... 5 c. View Cmplaint Status Admin Guildeline... 7 a. Open... 8 b. Custmer Actin c. Cmpleted Limitatin Lgut Technical Assistance P a g e

4 1. Purpse Maintenance Help desk is prvisined as Emplyee Self Service tl t lg cmplaints / service request t Admin department. Admin department can als recrd varius Steps / Actins taken t reslve r cmplete the service request. Predefined set f activities and histry f calls can be cmbined t imprve service level, plan fr preventive maintenance and inventry management. 2. Terms 1. Open - Cmplaint nt yet reslved 2. Cmpleted - Cmplaint is reslved by Maintenance Helpdesk. 3. User Guideline a. Lgin Open Internet explrer 7.0 r abve Within Cadila Netwrk: Over Internet : Enter yur Emplyee id and Passwrd t lgin int prtal. 4 P a g e

5 b. Lg a Cmplaint Click n Utilities Maintenance Help Desk Maintenance Cmplaints Enter cmplaint details and click n. It will als request t update / verify cntact details [Cmpany ID, Mbile N. Extensin N.]. 5 P a g e

6 If a cntact detail is nt being displayed, enter cmpany [cmputer lgin ID] and select yur cmpany dmain name frm the list and als enter Mbile N. and Extensin N. and click n. On recrding cmplaint, User and MHD will receive ntificatin. 6 P a g e

7 c. View Cmplaint Status List f cmplaints and its present status can be reviewed in the area highlighted belw. 4. Admin Guildeline Call Search 1. Unreslved - Actin taken by helpdesk but call is pen. 2. Unattended -Actin nt taken by helpdesk admin. 3. All - Bth Unreslved and Unattended calls will be display. 4. Clse cmpleted calls. Call Status 5. Open Yet t be cmpleted as per user requirement. 6. Clse Cmpleted and user has cnfirmed. 7. Custmer Actin Waiting fr user s respnse fr further actin by maintenance help desk. 8. Respnse awaited frm Third Party when we are dependent n external vendr t reslve. Lcatin Area - Building name Flr [+] Target Date Expected cmpletin date. 7 P a g e

8 Click n Utilities Maintenance Help Desk Maintenance Helpdesk Click n actin t take actin n cmplaints. a. Open Click n t wrk n specific request, enter relevant details. Click t save entries. 8 P a g e

9 On recrding Actin taken fr specific cmplaint, User and MHD will receive ntificatin. List f actins taken, S far, n a cmplaint can be traced by rlling the muse pinter ver. 9 P a g e

10 b. Custmer Actin In case where, Admin requires infrmatin, t cmplete r initiate actin, frm user then select status Custmer Actin. Click t save entries. On recrding Actin taken fr specific cmplaint, User and MHD will receive ntificatin. 10 P a g e

11 c. Cmpleted T cmplete the call select status Cmpleted, enter slutin t reslve the slutin. Click t save entries. Call is nt editable after clsure. 11 P a g e

12 On recrding Actin taken fr specific cmplaint, User and MHD will receive ntificatin. 5. Limitatin Cmpany ID is required t get intimatin f actins. Dcument cannt be shared with admin department thrugh Maintenance Help desk. 6. Lgut Click n Lgut t exit frm HRIS. 7. Technical Assistance Fr any Technical assistance, please lg a call in IMS. 12 P a g e