Microsoft.Realtests v by.STEPHANIE.180q. Exam Code: Exam Name: Outlook 2010

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1 Microsoft.Realtests v by.STEPHANIE.180q Number: Passing Score: 800 Time Limit: 120 min File Version: Exam Code: Exam Name: Outlook 2010

2 Exam A QUESTION 1 You use Microsoft Outlook 2010 for messaging and ing. MS Outlook has been configured to use an IMAP account. You compose an . The comprises some confidential information. You want to ensure that the recipients of the see the "Please treat this as Confidential" message in the Information Bar of the . Which of the following actions will you take to accomplish the task? A. Change the importance level. B. Assign a Flag. C. Use RSS Feeds. D. Change the sensitivity level. Correct Answer: D /Reference: : QUESTION 2 Peter works as a Support Analyst for White Well Inc. He uses Microsoft Outlook 2010 business cards to save the contact information of an identity. MS Outlook has been configured to use a POP3 account. Peter opens the contact, and he wants to send his business card to other users in such a way that only the.vcf file of the contact will be available to the recipients. Which of the following actions will he take to accomplish the task? A. Send the business card in the Internet format. B. Send the business card in the plain-text format. C. Send the business card in the Business Card format. D. Send the business card in the PDF format. Correct Answer: A /Reference: : QUESTION 3 David works as a Support Analyst for White Well Inc. He uses Microsoft Outlook 2010's business card to save contacts information. MS Outlook has been configured to use an Exchange account. He includes two business cards in an message to send the contact information about the suppliers to Mr. Thompson and Mr. Jackson. By using the business cards, David will visually communicate the corporate and personal identity of the suppliers. He sends the e -mail message. However, the recipient of the s receives the cards that are only images and are non-clickable. They also

3 receive an attached.vcf file that contains the information about the contact. Which of the following is a cause of the issue? A. Recipients are using HTML text format to view the . B. Business Cards are added as an signature C. Recipients are using Outlook D. Recipients are using plain text format to view the . Correct Answer: A /Reference: : QUESTION 4 Kevin works as a Support Analyst for Soft Well Inc. He uses Microsoft Outlook 2010 for messaging and ing. MS Outlook has been configured to use an Exchange account. He composes a confidential message. He wants to send the message to the CEO of the company. However, he wants to ensure that the expires on June 12, 2010 after 10:00 pm. Which of the following actions will he perform to accomplish the task? A. Use the Delay Delivery feature with the message. B. Add a flag on June 12, 2010 to the message. C. Configure the message options settings of the message. D. Change the send/receive settings of Outlook. Correct Answer: C /Reference: : QUESTION 5 Kevin works as a Support Analyst for White Well Inc. He uses Microsoft Outlook 2010 for messaging and ing. MS Outlook has been configured to use an IMAP account. He creates an appointment that comprises confidential meeting information. He wants to prevent other employees from accessing the details of the appointment. Which of the following actions will he take to accomplish the task? A. Open the appointment and click the Mark Complete option. B. Open the appointment and change the Trust Center settings. C. Open the appointment and click the Private option. D. Open the appointment and set the sensitivity level to private.

4 Correct Answer: C /Reference: : QUESTION 6 David works as a Support Analyst for White Well Inc. He uses Microsoft Outlook for messaging and e- mailing. MS Outlook has been configured to use an IMAP account. He creates a rule named "Open Program" by using the rules wizard. He opens the rules wizard to review how many rules are created. However, he see the word failed in the name of the rule instead of the name "Open Program". Which of the following is the cause of the issue? A. He has made changes in the rules wizard options. B. He creates the rule that contains the Open another program action. C. Microsoft Outlook modifies the exception in the rule. D. Microsoft Outlook was unable to successfully import the rule. Correct Answer: D /Reference: : : QUESTION 7 You work as a System Analyst for ABC Inc. You are composing an e -mail message, which you want to send. However, you notice that the Send button is not visible in the message window. What is the most likely cause of the issue? A. A signature has been added. B. The account is not created. C. The is marked as unread. D. The is a junk . Correct Answer: B

5 /Reference: : QUESTION 8 Click the Exhibit button. You are composing an message. You attach a file to the message. After composing the , you press the Send button. However, Outlook 2010 prompts with the error message shown in the exhibit. If you click the Yes button, Outlook will send the message. However, re cipients of the will not be able to open the attachment because it is blocked. If you click the No button, you can remove the unsafe attachment. Which of the following is a cause of the issue? Exhibit: A. The attachment file is zipped. B. The attachment file is saved on MSN. C. The attachment file is saved with the.js extension. D. The size of the attachment file is very large. Correct Answer: C /Reference: : QUESTION 9 David works as a Sales Manager for White Well Inc. He uses Microsoft Outlook's Contacts to save contact information of an identity. MS Outlook has been configured to use an IMAP account. David receives a query on a product from a customer. He wants to save the contact details of the cust omer for future reference.

6 Which of the following actions will he take to accomplish the task? A. Right-click the name of the sender in the Information Bar > Message Options, and click the Contacts button. B. Right-click the name of the sender in the Information Bar > Add to Contacts. C. Right-click the name of the sender in the Reading Pane > Add to Contacts. D. Open the and click the Other Actions button on the Message tab. Correct Answer: C /Reference: : QUESTION 10 David works as a Support Analyst for White Well Inc. He uses Microsoft Outlook 2010's business cards to save contact information. MS Outlook has been configured to use an IMAP account. He uses the alphabetical index to quickly find a specific contact. He switches from the Mail view to the Contacts view. He wants to find the contact information about the goods supplier of the company. However, the alphabetical index is not available to find the contact. Which of the following is the cause of the issue? A. He increases the size of the available business cards. B. He uses the Phone view to view the contacts. C. He uses the Cards view to view the contacts. D. He uses the Business Cards view to view the contacts. Correct Answer: B /Reference: : QUESTION 11 Mark works as a Systems Analyst for White Well Inc. He uses Microsoft Outlook for messaging and ing. MS Outlook has been configured to use an Exchange account. He receives an e -mail from the CEO of the company, describing the sales ratio of a product. The e -mail has a number of sales documents as attachments. He reviews the message and attachments. He decides to print the so that he can use it for future reference. However, only the is printed and not the attachments. Which of the following is the most likely cause of the issue? A. He has changed the options. B. The contains a.vbs file as an attachment. C. He has not used the default printer.

7 D. He is using the RTF format. Correct Answer: C /Reference: : QUESTION 12 Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and ing. MS Outlook has been configured to use an IMAP account. He works in the finance department of the company. He creates a task and sends it to the manager of his department. The manager declines his task request and it was returned to him. He wants to open the task request and change the due date of the task. However, he cannot be able to edit his task request. Which of the following is a cause of the issue? A. He has not reclaimed the ownership of the task. B. He has created an unassigned copy of the task. C. He has cleared the Keep an updated copy of this task on my task list checkbox. D. The due date of an assigned task cannot be changed. Correct Answer: A /Reference: : QUESTION 13 Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for task reque sting and ing. MS Outlook has been configured to use an IMAP account. Mark has to prepare a business report of the company. He assigns the task of writing the report to another employee of the company. However, after assigning the task, he is not receiving updates of the assigned task. Which of the following is the most likely cause of the issue? A. He has cleared the Keep an updated copy of this task on my task list check box. B. He has created an unassigned copy of the task. C. He has cleared all the filters that are applied on the task. D. He has cleared the Send me a status report when this task is complete check box. Correct Answer: B /Reference: :

8 QUESTION 14 David works as a Support Analyst for White Well Inc. He uses Microsoft Outlook for messaging and e- mailing. MS Outlook has been configured to use an IMAP account. He has created a custom field Relation that represents the relation between the sender and receiver. He wants to find all s where relation is CEO. He opens the Advanced Find dialog box, clicks on the Advanced tab and then selects the User defined fields option from the drop-down list. However, the Relation field is not available to use. Which of the following is the most likely cause of the issue? A. He has added huge criteria. B. He has selected multiple folders. C. He has changed the find options. D. Custom fields cannot be used to search Outlook items. Correct Answer: B /Reference: : QUESTION 15 Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and ing. MS Outlook has been configured to use an Exchange account. He works in the contacts folder to create and organize contacts. He wants to create an message from the contact card of the CEO of his company. Which of the following actions will he take to quickly accomplish the task? A. Drag the contact to the New Mail Message icon. B. Drag the contact to New Mail Message button. C. Drag the contact to the Outbox folder. D. Drag the contact to the Inbox folder. Correct Answer: D /Reference: : QUESTION 16 Which of the following account types is required to send internal or external out of office messages? A. POP3 B. HTTP

9 C. IMAP D. Exchange server Correct Answer: D /Reference: : QUESTION 17 Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and e- mailing. MS Outlook has been configured to use an IMAP account. He schedules some meeting requests and events for the sales ratio project of the company. He sends the meeting requests to the CEO and the Manager of the sales department. However, recipients view Mark as busy, when in reality he is free and does not have any appointment. Which of the following is the cause of the issue? A. He has made changes in the Free/Busy options settings. B. He has made changes in the Show as time text box. C. He has made changes in the Free/Busy grid. D. He has made changes in the Availability settings Correct Answer: B /Reference: : QUESTION 18 Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and ing. MS Outlook has been configured to use an IMAP account. He creates a recurring appointment that occurs daily at 10:00 A.M. He schedules some business meetings and events. He opens the calendar view to view all the scheduled appointments and meetings. However, he is unable to view it. Which of the following actions will he take to resolve the issue? A. Click on View > Current View > Active Appointments. B. Remove the recurrence of appointments. C. Change the time zone. D. Clear all the filters that are applied to the appointments. Correct Answer: D

10 /Reference: : QUESTION 19 You use Microsoft Outlook 2010 for messaging and ing. MS Outlook has been configured to use an IMAP account. You are composing an on Dec 22, The contains some personal information. To send the , you have to click the Send button. After clicking the button, the message will be sent. However, you want to ensure that the e -mail is sent after Dec 25, 201. Which of the following actions will you take to accomplish the task? A. Use sensitivity level B. Use Follow Up. C. A Use delay delivery. D. Use RSS Feeds. Correct Answer: C /Reference: : QUESTION 20 Kevin works as a Support Analyst for Soft Well Inc. He uses Microsoft Outlook 2010 for messaging and ing. MS Outlook has been configured to use an Exchange account. He wants to ensure that Outlook automatically searches and moves all the incoming s from a specific address to the Notes folder. Which of the following actions will he take to accomplish the task? A. Create a Rule. B. Change the Sensitivity level. C. Create a Search Folder. D. Use Instant Search. Correct Answer: A /Reference: : QUESTION 21 Which of the following actions will you take if you want to change the overall design of an message including colors, fonts and effects? A. Click the Format Text tab > Click the Select button. B. Click the Options tab > Click the Themes button.

11 C. Click the Message tab > Click the Include dialog box launcher. D. Click the Format Text tab > Click the Change Styles button. Correct Answer: D /Reference: : QUESTION 22 You work as a Support Analyst for White Well Inc. You use Microsoft Outlook 2010 for messaging and ing. MS Outlook has been configured to use an IMAP account. Which of the following is the best way to use a shared calendar? A. Add an Internet Calendar Subscription to Outlook. B. View the calendar as an additional Outlook calendar. C. Open another user's Exchange Calendar. D. View a Calendar Snapshot. Correct Answer: A /Reference: : QUESTION 23 David works as a Support Analyst for White Well Inc. He uses Microsoft Outlook for messaging and e- mailing. MS Outlook has been configured to use his account. He creates a rule "Redirect" with the action Redirect it to people or contact group. After creating the rule he realized that he missed the address of his manager in the rule. He decides to modify the rule by using the rules wizard. However, the Modify button is NOT available to modify the rule. Which of the following actions will he perform to accomplish the task? A. Switch to Exchange account. B. Change the Rules Wizard Options C. Switch to IMAP account. D. Change the Mail settings. Correct Answer: A /Reference: :

12 QUESTION 24 David works as a Support Analyst for White Well Inc. He uses address books of Microsoft Outlook 2010 to save the address lists. MS Outlook has been configured to use an IMAP account. David is searching an address of an employee. He wants to ensure that Outlook finds all the e -mail addresses that are not in a local address book or a corporate-wide directory. Which of the following types of address books will he use to accomplish the task? A. Outlook address book B. Internet directory services C. Global Address List D. Third-party address books Correct Answer: B /Reference: : QUESTION 25 You work as an Office Assistant for InfoTech Inc. You are using Outlook 2010 as your default application. You are creating an outlook contact. The contact contains confidential information. You want to ensure that the start date of the contact is Dec 12, 2010 and the due date will be Dec 13, 201. Which of the following actions will you take to accomplish the task? A. Use RSS Feeds B. Use Navigation Pane C. Use Follow Up D. Use Reading Pane Correct Answer: C /Reference: : QUESTION 26 Sam works as an Office Assistant for Blue Well Inc. He uses Microsoft Outlook 2010 for messaging and ing. MS Outlook has been configured to use an Exchange account. He organizes a weekly meeting with the CEO and the Manager of the company. He wants the meeting to be held on Monday. However, he wants to know the choice of the other members. He also wants to know t he response of the Manager. Which of the following actions will he take to accomplish the task?

13 A. Create an and use the RSS Feeds. B. Create an and request a Read receipt. C. Create an and include voting buttons. D. Create an and change the importance Level. Correct Answer: C /Reference: : QUESTION 27 Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and ing. MS Outlook has been configured to use his account. He wants to use the Find Public Fol der command on the Tools menu to find search public folders. However, the command is not available on the tools menu. Which of the following is the most likely cause of the issue? A. He is not using a Microsoft Exchange account. B. He is not using a HTTP account. C. He is not using a POP3 account. D. He is not using an IMAP account. Correct Answer: A /Reference: : QUESTION 28 Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and ing. MS Outlook has been configured to use a POP3 account. He creates 3 tasks that comprise information about the business policies, legal issues, and the rules & regulations of the company. After creating the tasks, he switched the views of the task list to the By Person Responsible view from the Simple List view. However, he is able to view only legal issues task in the task list. Which of the following is a cause of the issue? A. He has used the By Person Responsible view. B. He has created recurring tasks. C. He has applied filter on the tasks. D. He has selected a wrong time zone. Correct Answer: C

14 /Reference: : QUESTION 29 You work as an Office Assistant for InfoTech Inc. You are composing an message to send it to the managers of your company. You want to add a bookmark in the message so that the recipients can reach the detail of each manager in the easily. Which of the following will you use to create a bookmark in the message? A. Hyperlink B. Macro C. Action buttons D. SmartArt Correct Answer: A /Reference: : QUESTION 30 Mark works as a Support Analyst for Soft Well Inc. He uses Microsoft Outlook 2010 for messaging and ing. MS Outlook has been configured to use an IMAP account. Whenever Mark sends an , the recipients see only a part of the full name, i.e. "Mark". He wants to ensure that th e recipients of s see his full name, i.e., "Mark Smith" in the Information Bar of the e -mail. Which of the following actions will he take to accomplish the task? A. Create a new account with the name "Mark Smith". B. In the From field, type the name "Mark Smith". C. Add the Quick Part that contains the full name of Mark. D. Edit the Account Settings. Correct Answer: D /Reference: : QUESTION 31 Mark works as an Office Assistant for ABC Inc. He uses Microsoft Outlook that has been configured to use an

15 IMAP account. Mark creates a task request, and then he creates an unassigned copy of the task. He wants to create another unassigned copy of the task. However, he is not able to create multiple unassigned copies of the task. Which of the following is the cause of the issue? A. The task is a recurring task. B. The task is marked as private. C. Only one unassigned copy of a task can be created. D. He has reclaimed the ownership of the task. Correct Answer: C /Reference: : QUESTION 32 You use Microsoft Outlook 2010 for messaging and ing. MS Outlook has been configured to use an Exchange account. You receive various messages, some of the s messages contain attachments. You want to ensure that Outlook provides a comprehensive view of each that has an attachment, irrespective of the folder in which it is located. Which of the following actions will you take to accomplish the task? A. Use a Search Folder. B. Create a Contact. C. Use Reading Pane. D. Use Favorite Folders Pane. Correct Answer: A /Reference: : QUESTION 33 David works as a Support Analyst for White Well Inc. He uses Microsoft Outlook 2010's business card to save contacts information. MS Outlook has been configured to use an Exchange account. He includes two business cards in an message to send the contact information about the suppliers to Mr. Thompson and Mr. Jackson. By using the business cards, David will visually communicate the corporate and personal identity of the suppliers. He sends the e -mail message. However, the recipient of the s receives the cards that are only images and are non-clickable. They also receive an attached.vcf file that contains the information about the contact. Which of the following is a cause of the issue?

16 A. Recipients are using HTML text format to view the . B. Business Cards are added as an signature. C. Recipients are using Outlook D. Recipients are using plain text format to view the . Correct Answer: A /Reference: : QUESTION 34 David works as a Support Analyst for White Well Inc. He uses Microsoft Outlook for messaging and e- mailing. MS Outlook has been configured to use his account. He creates a rule "Redirect" with the action Redirect it to people or distribution list. After creating the rule he realized that he missed the address of his manager in the rule. He decides to modify the rule by using the rules wizard. However, the Modify button is NOT available to modify the rule. Which of the following actions will he perform to accomplish the task? A. Change Options settings. B. Change the Rules Wizard Options. C. Switch to IMAP account. D. Switch to Exchange account. Correct Answer: D /Reference: : QUESTION 35 You work as a System Analyst for Blue Well Inc. You use Microsoft Outlook for messaging and ing. MS Outlook has been configured to use an IMAP account. You want to search all the s that belong to the Key Customer category and save them to a separate location for future reference. Which of the following actions will he perform to accomplish the task? A. Use the Find tool. B. Use the Instant Search tool. C. Use Search Engines. D. Use the Advanced Find tool. Correct Answer: D

17 /Reference: : QUESTION 36 Mark works as a System Analyst for Blue Well Inc. He works in his office and his home and uses Microsoft Outlook for messaging and ing. He uses different computers to read his Outlook items. He wants to ensure that he is able to use different computers so that he can read his official Outlook items wherever he is. Which of the following types of e -mail accounts will he create to accomplish the task? A. MAPI B. POP3 C. IMAP D. HTTP Correct Answer: C /Reference: : QUESTION 37 Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and e- mailing. MS Outlook has been configured to use an Exchange account. Mark wants to turn off the AutoArchive feature for all the folders he uses. He opens the AutoArchive dialog box to disable the settings. However, the Run AutoArchive every n days check box is disabled. Which of the following is the most likely cause of the issue? A. AutoArchive settings are changed. B. Security settings are enforced. C. Per-folder settings are changed. D. Retention Policies are enforced. Correct Answer: D /Reference: : QUESTION 38 You are composing an message. You add a digital signature to the . Now, you want to ensure that

18 the message is received unaltered. You also want a notification to tell youvwho opened the and when it was opened. Which of the following will you use to accomplish the task? A. Use RSS Feeds. B. Request an S/MIME receipt. C. Request a delivery receipt. D. Request a read receipt. Correct Answer: B /Reference: : QUESTION 39 Mark works as a Support Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and ing. MS Outlook has been configured to use his e -mail account. He composes an message to send it to the CEO of the company. After composing the message, he assigns a flag to it. However, Mark discovers that all the messages that have been flagged have disappeared. Which of the following is the most likely cause of the issue? A. He is using a POP3 account. B. He is using an IMAP account. C. He is using an HTTP account. D. He is using a MAPI account. Correct Answer: B /Reference: : QUESTION 40 Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and ing. MS Outlook has been configured to use an Exchange account. Mark wants to run the AutoArchive feature in every 10 days instead of 15 days, for all his e -mail folders. He opens the AutoArchive dialog box to disable the settings. However, the Run AutoArchive every n days check box is disabled. Which of the following is the most likely cause of the issue? A. Blue Well Inc. enforced security policies. B. Mark changed the Per-folder settings. C. Mark changed the AutoArchive settings.

19 D. Blue Well Inc. enforced retention policies. Correct Answer: D /Reference: : QUESTION 41 You are composing an message. You want to send the ; in order to do so, you have to click the Send button. However, the message window does not contain the Send button. Which of the following is the cause of the issue? A. The is a junk . B. The account has not been created. C. The is marked as read. D. A signature is added. Correct Answer: B /Reference: : QUESTION 42 You work as a System Analyst for Blue Well Inc. You are using Microsoft Outlook 2010 for messaging and ing. MS Outlook has been configured to use an Exchange account. You want to send an e- mail message that contains attachments about the security policies of the company. Which of the following message formats will you use so that the attachments appear in the body of the message? A. RTF B. Plain Text C. XPS D. HTML Correct Answer: A /Reference: :

20 QUESTION 43 You use Microsoft Outlook 2010 for messaging and ing. MS Outlook has been configured to use an IMAP account. You compose an . The comprises some confidential information. You want to ensure that the recipients of the see the "Please treat this as Confidential" message in the Information Bar of the . Which of the following actions will you take to accomplish the task? A. Use RSS Feeds. B. Change the importance level. C. Assign a Flag. D. Change the sensitivity level. Correct Answer: D /Reference: : QUESTION 44 David works as a Sales Manager for White Well Inc. He uses Microsoft Outlook's Contacts to save contact information of an identity. MS Outlook has been configured to use an IMAP account. David receives a query on a product from a customer. He wants to save the contact details of the customer for future reference. Which of the following actions will he take to accomplish the task? A. Right-click the name of the sender in the Information Bar > Add to Outlook Contacts. B. Right-click the name of the sender in the Reading Pane > Add to Outlook Contacts. C. Open the and click the Actions button on the Message tab. D. Right-click the name of the sender in the Information Bar > Message Options, and click the Contacts button. Correct Answer: B /Reference: : QUESTION 45 Click the Exhibit button. You work as Sales Manager for InfoTech Inc. You use Microsoft Outlook 2010 for messaging and e- mailing. MS Outlook has been configured to use a POP3 account. You compose an e -mail message that contains the weekly sales report. You add a Sales Details presentation file and a Sales excel file as an attachment of the message.

21 You want to ensure that the attachments appear as icons within the message body as shown in the exhibit. Which of the following formats will you use to accomplish the task? Exhibit: A. XPS B. HTML C. RTF D. PDF Correct Answer: C /Reference: : QUESTION 46 You work as a System Analyst for ABC Inc. You use Microsoft Outlook for messaging and ing. MS Outlook has been configured to use an IMAP account. You receive various e -mail messages. You want to ensure that Outlook automatically converts all the receiving e -mails to the key customer category s that satisfy the following criteria. 1. Contains "hi" word in the subject field. 2. Sent from mark@colors.com account. Which of the following actions will you take to accomplish the task? A. Use the Advanced Find tool. B. Create a rule. C. Create a search folder. D. Search the s and apply the key customer category. Correct Answer: B /Reference: :

22 QUESTION 47 You work as a Marketing Manager for Blue Well Inc. You are using Microsoft Outlook 2010 for messaging and ing. MS Outlook 2010 has been configured to use an IMAP account. You want to share your calendar with the other department Members. Which of the following actions will you take to accomplish the task? A. Click the Share My Calendar link on the Navigation Pane. B. Click the Send Calendar link in the Calendar View. C. Click the Publish My Calendar link on the Navigation Pane. D. Create a message and attach the calendar to it as an item. Correct Answer: D /Reference: : QUESTION 48 You work as an Office Assistant for InfoTech Inc. You use Microsoft Outlook 2010 for messaging and ing. MS Outlook has been configured to use an Exchange account. You compose an to the employees of a company. The provides information about the new policies of the company. After successfully composing the , you want to send an "Market Trends" received from a customer as an attachment. The "Market Trends" contains attachment files related to the latest market trends about the various products. Which of the following actions will you take to attach the "Market Trends" with its files to the current ? A. Open the message. Click on the Message tab, and then click the Attach File button in the Include group. B. Open the message. Click on the Message tab, and then click the Attach Item button in the Include group. C. Open the message. Click on the Message tab, and then click the Outlook Item button in the Include group. D. Open the message. Click on the Insert tab, and then click the HyperLinks button in the Links group. Correct Answer: B /Reference: :

23 QUESTION 49 David works as a Support Analyst for White Well Inc. He uses Microsoft Outlook for messaging and ing. MS Outlook has been configured to use a POP3 account. David creates a contact group named "friends" to refer all his friends with a single name. He wants to send an e -mail to all his friends with some image attachments by using the contact group. However, David is not able to see the contact group in his folder. Which of the following is a cause of the issue? A. The size of the contact group is very large. B. The contact group is saved into the Contacts folder. C. The contact group is saved into the Business Contacts folder. D. The contact group is not updated. Correct Answer: B /Reference: : QUESTION 50 David works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for scheduling and ing. MS Outlook has been configured to use a POP3 account. David schedules different meetings and events. He wants to configure Outlook in such a way that all the meeting responses sent to him without comments are tabulated in the original meeting request, and then deleted wit hout appearing in his Inbox. Which of the following actions will he take to accomplish the task? A. Modify the Free/Busy Options settings. B. Modify the Tracking Options settings. C. Modify the Advanced Options settings. D. Modify the Calendar Options settings. Correct Answer: B /Reference: : QUESTION 51 Mark works as a Assistant for InfoTech Inc. He creates an message that explains the information about the privacy policy of the company. Which of the following options is required if he wants to ensure that the is not forwarded, printed, or copied? A. Read Receipt

24 B. IRM C. RSS Feeds D. S/MIME Receipt Correct Answer: B /Reference: : QUESTION 52 You use Microsoft Outlook 2010 for messaging and ing. MS Outlook has been configured to use an Exchange account. You received an message that comprises two attachments. One of the attachments is a PowerPoint presentation. However, you are not able to preview the attachment by using the attachment previewer. Which of the following actions will you take to resolve the issue? A. Change the trust center settings of Outlook. B. Change the account settings of Outlook. C. Use the Organize option on the Tools menu. D. Change the Auto Preview settings. Correct Answer: A /Reference: : QUESTION 53 Kevin works as a Support Analyst for Soft Well Inc. He uses Microsoft Outlook 2010 for messaging and ing. MS Outlook has been configured to use an IMAP account. He wants to ensure that Outlook automatically moves all the s to the Junk folder from all the senders who have domain. Which of the following actions will he take to accomplish the task? A. Add the recipient address to the Safe Recipients List. B. Add the sender address to the Blocked Senders List. C. Add the sender domain to the Safe Senders List. D. Add the sender domain to the Blocked Senders List. Correct Answer: D /Reference:

25 : QUESTION 54 You work as a System Analyst for Blue Well Inc. You use Microsoft Outlook 2010's calendar for scheduling events and other Outlook items. MS Outlook has been configured to use an IMAP account. You want to share the information of the calendar to other users. However, you want the other users to view and share the calendar information in the Overlay mode. Which of the following actions will you take to accomplish the task? A. Send the calendar via an . B. Open a shared calendar C. Use the Share My Calendar option. D. Publish the calendar. Correct Answer: A /Reference: : QUESTION 55 David works as a Support Analyst for White Well Inc. He uses Microsoft Outlook 2010 for messaging and ing. MS Outlook has been configured to use an MAPI account. David wants to import a file that comprises Qualcomm Eudora 6.x messages and address books. Which of the following actions will he take to accomplish the task? A. Import data from file into Outlook. B. Import data from file into Outlook Express and then from Outlook Express to Outlook. C. Import data from Outlook Express into Outlook. D. Import data from file into Outlook and then from Outlook to Outlook Express. Correct Answer: B /Reference: : QUESTION 56 Which of the following is used to track Microsoft Outlook items such as messages or meetings and automatically record actions that a user chooses which relate to specific contacts and puts the actions in the Timeline view?

26 A. RSS B. Note C. Journal D. Task Correct Answer: C /Reference: : QUESTION 57 David works as a Support Analyst for White Well Inc. He uses Microsoft Outlook for messaging and e- mailing. MS Outlook has been configured to use an IMAP account. He creates a rule named "Open Program" by using the Rules Wizard. He opens the rules wizard to review how many rules are created. However, he sees the word changed in the name of the rule instead of "Open Program". Which of the following is the most likely cause of the issue? A. He creates the rule that contains the Open another program action. B. Microsoft Outlook was unable to successfully import the rule. C. He has made changes in the rules wizard options. D. Microsoft Outlook modifies the exception in the rule. Correct Answer: D /Reference: : QUESTION 58 You are viewing an message in Microsoft Outlook. You want to reply to the message. For this, you double-click the , and a message window opens for you to compose the reply of that . The message is selected, but it does not open in its own message window. Which of the following actions will you take to resolve the issue? A. On the Standard toolbar, click the Reply button. B. In the Mail Pane, click the RSS Feeds option. C. On the Standard toolbar, click the Forward button. D. On the Standard toolbar, click the Reply to All button. Correct Answer: A

27 /Reference: : QUESTION 59 Mark works as System Analyst for Blue Well Inc. He uses Microsoft Outlook 2010 for messaging and ing. Mark wants to ensure that he is able to use different computers in his office so that he can read his official Outlook items wherever he is. Which of the foll owing actions will he take to accomplish the task? A. Create a MAPI account. B. Create a HTTP account C. Create an IMAP account. D. Create a POP3 account. Correct Answer: C /Reference: : QUESTION 60 David works as a Support Analyst for White Well Inc. He uses Microsoft Outlook for messaging and e- mailing. MS Outlook has been configured to use an Exchange account and to download headers of messages. He has created a rule to forward all messages sent by Mr. George Petraglia to Mr. Mike Soros when an arrives in his Inbox folder. However, the rule is not working. Which of the following is the cause of the issue? A. He creates the rule by using the Organize option. B. He has not completed the rules wizard while creating the rule C. He is using Exchange account. D. s are not completely downloaded. Correct Answer: D /Reference: : QUESTION 61 You work as an Office Assistant for ucertify Inc. You are using Outlook 2010 and you are composing an .

28 You want to send the to Sam, James, and John. While sending the you want to ensure that the names of the recipients are not visible to other recipients of the message. Which of the following will you use to accomplish the task? A. Reading Pane B. Signature C. Navigation Pane D. Blind Carbon Copy Correct Answer: D /Reference: : QUESTION 62 Mark work as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and ing. MS Outlook has been configured to use an IMAP account. He uses the Advanced Find tool to search for the Outlook items that are received on Oct 12th, After searching the items he realized that he has missed the name of Mr. Henry in the searching criteria of the Advanced Find dialog box. He makes some changes in the search criteria. However, the changes do not appear. Which of the following is the most likely cause of the issue? A. He has not clicked the Update button. B. He has added huge criteria. C. He has changed the Advanced Find options. D. He clicks the Stop button. Correct Answer: D /Reference: : QUESTION 63 Mark works as a Support Analyst for Soft Well Inc. Mark is using Microsoft Outlook 2010 for messaging and ing. MS Outlook has been configured to use an IMAP account. Your organization supports access to the social networking sites that are outside their network. The People Pane of the Outlook Social Connector does not appear, which is used to display the contact information about the person associated with that item, and the latest activity by that person. Which of the following reasons can be a cause of the issue? Each correct answer represents a complete solution. Choose all that apply. A. The People Pane is turned off.

29 B. The Navigation Pane is turned off. C. The Reading Pane is turned off. D. The organization might not support the connection with the external Web sites. Correct Answer: AC /Reference: : QUESTION 64 David works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook f or messaging and e- mailing. MS Outlook has been configured to use an Exchange account. He is printing an e -mail message that comprises the sales detail information of the company. Before printing the e -mail message, he wants to use the Print Preview option on the File menu to preview the output. However, the Print Preview option is disabled. Which of the following actions will he take to resolve the issue? A. Change the format to RTF. B. Change the format to HTML. C. Change the print options settings. D. Change the format to plain text. Correct Answer: D /Reference: : QUESTION 65 You work as a System Analyst for Blue Well Inc. You use Microsoft Outlook 2010 for messaging and ing. MS Outlook has been configured to use a POP3 account. You publish a calendar to Microsoft Office Online. You want to ensure that the calendar will be shared on Office Online, which contains data from previous 30 days through next 90 days from the current date. Which of the following actions will you take to accomplish the task? A. Change the detail range of the calendar. B. Change the time scale of the calendar. C. Change the time span of the calendar. D. Change the time range of the calendar. Correct Answer: C

30 /Reference: : QUESTION 66 Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and ing. MS Outlook has been configured to use an Exchange account. Mark works in the Finance department of the company. A new employee is hired in his department. Mark wants to save the contact information of the employee in Outlook to use for future references. He wants to use the New Contact from Same Company option to create the new contact. However, the New Contact from Same Company option is disabled. Which of the following is a cause of the issue? A. He has already created a contact. B. He has used a user-defined view to view the contacts. C. He has changed the contact options to disable the command. D. He has not selected his contact. Correct Answer: D /Reference: : QUESTION 67 You are composing an message and you want the first letter of the paragraph to spread over three lines. What will you do to accomplish the task? A. Select the letter and increase its font size. B. Create a Quick Style. C. Insert WordArt D. Apply drop cap. Correct Answer: D /Reference: : QUESTION 68 David works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for scheduling and e- mailing. MS Outlook has been configured to use a POP3 account. David schedules different meetings and events. He wants to configure Outlook in such a way that all the meeting responses sent to him without comments are tabulated in the original meeting request, and then deleted without appearing in his Inbox.

31 Which of the following actions will he take to accomplish the task? A. Modify the Free/Busy Options settings. B. Modify the Tracking Options settings. C. Modify the Advanced Options settings. D. Modify the Calendar Options settings. Correct Answer: B /Reference: : QUESTION 69 David works as a Support Analyst for White Well Inc. He uses Microsoft Outlook for messaging and e- ailing. MS Outlook has been configured to use his account. He creates a rule "Forward s" with the action Redirect it to people or distribution list. After creating the rule he realized that he missed the address of his sales accountant in the rule. He decides to modify the rule by using the rules wizard. However, the Modify button is NOT available to modify the rule. Which of the following actions will he take to make the Modify button available? A. Use an IMAP account. B. Change Options settings. C. Use an Exchange account. D. Change the Rules and Alerts wizard options. Correct Answer: C /Reference: : QUESTION 70 Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and ing. MS Outlook has been configured to use a POP3 account. He creates several tasks about the legal projects of the company. While working with Outlook, he receives a task update message in the Inbox folder. However, after some time it disappears from the Inbox folder. Which of the following is a cause of the issue? A. The task is a recurring task. B. The message moves to the Tasks folder. C. The task is an unassigned task. D. The message moves to the Task Update folder.

32 Correct Answer: B /Reference: : QUESTION 71 Mark works as an Office Assistant for ABC Inc. He uses Microsoft Outlook that has been configured to use an IMAP account. Mark composes an and adds a signature to it. He now wants to add another signature to the . However, he is not able to add multiple signatures. Which of the following is the most likely cause of the issue? A. Only one signature can be added to the . B. The is an outgoing message. C. The is a reply of a message. D. The is marked as read. Correct Answer: A /Reference: : QUESTION 72 You use Microsoft Outlook 2010 for messaging and ing. MS Outlook has been configured to use an Exchange account. You received an message that comprises two attachments. One of the attachments is a PowerPoint presentation. However, you are not able to preview the attachment by using the attachment previewer. Which of the following actions will you take to resolve the issue? A. Use the Clean Up tool settings. B. Change the account settings of Outlook. C. Change the trust center settings of Outlook. D. Change the Auto Preview settings. Correct Answer: C /Reference: :

33 QUESTION 73 You work as a System Analyst for ABC Inc. You use Microsoft Outlook for messaging and ing. MS Outlook has been configured to use an IMAP account. You receive various e -mail messages. You want to ensure that Outlook automatically converts all the receiving e -mails to the key customer category s that satisfy the following criteria. 1. Contains "hi" word in the subject field. 2. Sent from mark@colors.com account. Which of the following actions will you take to accomplish the task? A. Use the Advanced Find tool. B. Search the s and apply the key customer category. C. Create a search folder. D. Create a rule. Correct Answer: D /Reference: : QUESTION 74 Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and ing. MS Outlook has been configured to use an IMAP account. He creates a recurring appointment that occurs daily at 10:00 A.M. He schedules some business meetings and events. He opens the calendar view to view all the scheduled appointments and meetings. However, he is unable to view it. Which of the following actions will he take to resolve the issue? A. Change the time zone. B. Click on View > Current View > Active Appointments. C. Clear all the filters that are applied to the appointments. D. Remove the recurrence of appointments. Correct Answer: C /Reference: : QUESTION 75 You work as a System Analyst for ABC Inc. You are composing an message, which you want to send. However, you notice that the Send button is not visible in the message window.

34 What is the most likely cause of the issue? A. The is marked as unread. B. The account is not created. C. A signature has been added. D. The is a junk . Correct Answer: B /Reference: : QUESTION 76 David works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for scheduling and ing. MS Outlook has been configured to use a POP3 account. David schedules different meetings and events. He wants to configure Outlook in such a way that all the meeting responses sent to him without comments are tabulated in the original meeting request, and then deleted without appearing in his Inbox. Which of the following actions will he take to accomplish the task? A. Modify the Calendar Options settings. B. Modify the Advanced Options settings. C. Modify the Tracking Options settings. D. Modify the Free/Busy Options settings. Correct Answer: C /Reference: : QUESTION 77 David works as a Support Analyst for White Well Inc. He uses Microsoft Outlook for messaging and e- mailing. MS Outlook has been configured to use his account. He creates a rule "Redirect" with the action Redirect it to people or contact group. After creating the rule he realized that he missed the address of his manager in the rule. He decides to modify the rule by using the rules wizard. However, the Modify button is NOT available to modify the rule. Which of the following actions will he perform to accomplish the task? A. Switch to Exchange account. B. Switch to IMAP account. C. Change the Mail settings. D. Change the Rules Wizard Options Correct Answer: A

35 /Reference: : QUESTION 78 You work as a System Analyst for Blue Well Inc. You use Microsoft Outlook 2010 for messaging and ing. MS Outlook has been configured to use a POP3 account. You publish a calendar to Microsoft Office Online. You want to ensure that the calendar will be shared on Office Online, which contains data from previous 30 days through next 90 days from the current date. Which of the following actions will you take to accomplish the task? A. Change the time range of the calendar. B. Change the detail range of the calendar. C. Change the time span of the calendar. D. Change the time scale of the calendar. Correct Answer: C /Reference: : QUESTION 79 Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and ing. MS Outlook has been configured to use a POP3 account. He creates several tasks about the legal projects of the company. While working with Outlook, he receives a task update message in the Inbox folder. However, after some time it disappears from the Inbox folder. Which of the following is a cause of the issue? A. The task is a recurring task. B. The message moves to the Tasks folder. C. The task is an unassigned task. D. The message moves to the Task Update folder. Correct Answer: B /Reference: :

36 QUESTION 80 David works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and ing. MS Outlook has been configured to use an Exchange account. He is printing an e -mail message that comprises the sales detail information of the company. Be fore printing the message, he wants to use the Print Preview option on the File menu to preview the output. However, the Print Preview option is disabled. Which of the following actions will he take to resolve the issue? A. Change the format to HTML. B. Change the format to RTF. C. Change the format to plain text. D. Change the print options settings. Correct Answer: C /Reference: : QUESTION 81 David works as a Support Analyst for White Well Inc. He uses Microsoft Outlook for messaging and e- mailing. MS Outlook has been configured to use an IMAP account. He creates a rule named "Open Program" by using the Rules Wizard. He opens the rules wizard to review how many rules are created. However, he sees the word changed in the name of the rule instead of "Open Program". Which of the following is the most likely cause of the issue? A. Microsoft Outlook was unable to successfully import the rule. B. He has made changes in the rules wizard options. C. Microsoft Outlook modifies the exception in the rule. D. He creates the rule that contains the Open another program action. Correct Answer: C /Reference: : QUESTION 82 Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and ing. MS Outlook has been configured to use an Exchange account. He works in the contacts folder to create and organize contacts. He wants to create an message from the contact card of the CEO of his company. Which of the following actions will he take to quickly accomplish the task? A. Drag the contact to the Outbox folder.

37 B. Drag the contact to the New Mail Message icon. C. Drag the contact to the Inbox folder. D. Drag the contact to New Mail Message button. Correct Answer: C /Reference: : QUESTION 83 David works as a Support Analyst for White Well Inc. He uses Microsoft Outlook for messaging and e- mailing. MS Outlook has been configured to use an IMAP account. He creates a rule named "Open Program" by using the rules wizard. He opens the rules wizard to review how many rules are created. However, he see the word failed in the name of the rule instead of the name "Open Program". Which of the following is the cause of the issue? A. He creates the rule that contains the Open another program action. B. Microsoft Outlook modifies the exception in the rule. C. He has made changes in the rules wizard options. D. Microsoft Outlook was unable to successfully import the rule. Correct Answer: D /Reference: : QUESTION 84 David works as a Support Analyst for White Well Inc. He uses Microsoft Outlook 2010's business cards to save contact information. MS Outlook has been configured to use an IMAP account. He uses the alphabetical index to quickly find a specific contact. He switches from the Mail view to th e Contacts view. He wants to find the contact information about the goods supplier of the company. However, the alphabetical index is not available to find the contact. Which of the following is the cause of the issue? A. He increases the size of the available business cards. B. He uses the Phone view to view the contacts. C. He uses the Cards view to view the contacts. D. He uses the Business Cards view to view the contacts. Correct Answer: B

38 /Reference: : QUESTION 85 You work as an Office Assistant for InfoTech Inc. You use Microsoft Outlook 2010 for messaging and ing. MS Outlook has been configured to use an Exchange account. You compose an to the employees of a company. The provides information about the new policies of the company. After successfully composing the , you want to send an "Market Trends" received from a customer as an attachment. The "Market Trends" contains attachment files related to the latest market trends about the various products. Which of the following action s will you take to attach the "Market Trends" with its files to the current ? A. Open the message. Click on the Message tab, and then click the Attach Item button in the Include group. B. Open the message. Click on the Message tab, and then click the Outlook Item button in the Include group. C. Open the message. Click on the Message tab, and then click the Attach File button in the Include group. D. Open the message. Click on the Insert tab, and then click the HyperLinks button in the Links group. Correct Answer: A /Reference: : QUESTION 86 Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and ing. MS Outlook has been configured to use his account. He wants to use the Find Public Folder command on the Tools menu to find search public folders. However, the command is not available on the tools menu. Which of the following is the most likely cause of the issue? A. He is not using a HTTP account. B. He is not using a POP3 account. C. He is not using a Microsoft Exchange account. D. He is not using an IMAP account. Correct Answer: C /Reference: : QUESTION 87

39 Sam works as an Office Assistant for Blue Well Inc. He uses Microsoft Outlook 2010 for messaging and ing. MS Outlook has been configured to use an Exchange account. He organizes a weekly meeting with the CEO and the Manager of the company. He wants the meeting to be held on Monday. However, he wants to know the choice of the other members. He also wants to know the response of the Manager. Which of the following actions will he take to accomplish the task? A. Create an and use the RSS Feeds. B. Create an and request a Read receipt. C. Create an and include voting buttons. D. Create an and change the importance Level. Correct Answer: C /Reference: : QUESTION 88 You are composing an . You want to add a signature to the . Subsequently, you want to add another signature to the . However, you are not able to add multiple signatures. Which of the following is the most likely cause of the issue? A. The is a reply of a message. B. The is marked as read. C. Only one signature can be added to the . D. The is an outgoing message. Correct Answer: C /Reference: : QUESTION 89 David works as a Support Analyst for White Well Inc. He uses Microsoft Outlook 2010's business card to save contacts information. MS Outlook has been configured to use an Exchange account. He includes two business cards in an message to send the contact information about the suppliers to Mr. Thompson and Mr. Jackson. By using the business cards, David will visually communicate the corporate and personal identity of the suppliers. He sends the message. However, the recipient of the s receives the cards that are only images and are non-clickable. They also receive an attached.vcf file that contains the information about the contact.

40 Which of the following is a cause of the issue? A. Recipients are using plain text format to view the . B. Business Cards are added as an signature C. Recipients are using Outlook D. Recipients are using HTML text format to view the . Correct Answer: D /Reference: : QUESTION 90 You are composing an message. You want to send the ; in order to do so, you have to click the Send button. However, the message window does not contain the Send button. Which of the following is the cause of the issue? A. A signature is added. B. The is marked as read. C. The account has not been created. D. The is a junk . Correct Answer: C /Reference: : QUESTION 91 You are composing an message. You add a digital signature to the . Now, you want to ensure that the message is received unaltered. You also want a notification to tell you who opened the and when it was opened. Which of the following will you use to accomplish the task? A. Request a read receipt. B. Request a delivery receipt. C. Request an S/MIME receipt. D. Use RSS Feeds. Correct Answer: C

41 /Reference: : QUESTION 92 You work as an Office Assistant for InfoTech Inc. You are composing an message to send it to the managers of your company. You want to add a bookmark in the message so that the recipients can reach the detail of each manager in the easily. Which of the following will you use to create a bookmark in the message? A. Action buttons B. Macro C. SmartArt D. Hyperlink Correct Answer: D /Reference: : QUESTION 93 Which of the following must be installed on your computer to use the Instant Search feature in Outlook 2010? A. AUTOEXEC.BAT B. IMAP C. Microsoft Add-Ins D. Windows Search Correct Answer: D /Reference: : QUESTION 94

42 Which of the following options is used to apply a visual effect to an object? A. Artistic Effects B. Corrections C. Shape Effect D. Picture Effect Correct Answer: C /Reference: : QUESTION 95 Which of the following actions does Microsoft Office Outlook automatically take on an arriving or sent message? A. Contact B. Meeting C. Task D. Rule Correct Answer: D /Reference: : QUESTION 96 In which of the following types of accounts is the Automatic Replies command available? A. Exchange Server B. IMAP C. POP3 D. Windows Live Hotmail Correct Answer: A /Reference: : QUESTION 97 Which of the following helps you to file and follow up on messages?

43 A. Stay organized rule B. Stay up-to-date rule C. Contact D. Task Correct Answer: A /Reference: : QUESTION 98 Which of the following options is used to change the way the text wraps around a selected object? A. Wrap Text B. ClipArt C. Quick Parts D. WordArt Correct Answer: A /Reference: : QUESTION 99 Which of the following key combinations will you use to mark an e -mail as unread? A. CTRL + M B. SHIFT + U C. SHIFT + M D. CTRL + U Correct Answer: D /Reference: : QUESTION 100 Which of the following requires a Microsoft Exchange Server account? A. Task

44 B. Appointment C. Voting Button D. Contact Correct Answer: C /Reference: : QUESTION 101 Which of the following types of accounts would you use to create a Global Address List in Microsoft Outlook 2010? A. IMAP B. POP3 C. Exchange D. MAPI Correct Answer: C /Reference: : QUESTION 102 Which of the following lists enables a large number of subscriber mail addresses to be reached through a single name? A. Global Address List B. Suffix Address List C. Prefix Address List D. Distribution List Correct Answer: D /Reference: : QUESTION 103 Which of the following is a book that contains users, groups, and distribution list? A. GAL

45 B. Favorite Folder C. Address Book D. Search Folder Correct Answer: A /Reference: : QUESTION 104 Which of the following styles is a combination of paper and page settings that describes how an item looks? A. Page Styles B. Preview Styles C. Setup Styles D. Print Styles Correct Answer: D /Reference: : QUESTION 105 Which of the following pages is used to add or update information for a contact? A. Forward Contact page B. All Fields Page C. Current View Page D. Edit Contact Page Correct Answer: B /Reference: : QUESTION 106 Which of the following files makes it possible for a user to work offline and synchronize the changes with the Exchange server later? A. Outlook.pst files B. Configuration files

46 C. Outlook profiles D. Outlook.ost files Correct Answer: D /Reference: : QUESTION 107 Which of the following is a group of activities that you schedule in a calendar? A. Appointment B. Meeting C. Task D. Contact Correct Answer: A /Reference: : QUESTION 108 Which of the following key combinations will you use to set up recurrence for an appointment or task? A. CTRL + T B. CTRL + G C. CTRL + O D. CTRL + J Correct Answer: B /Reference: : QUESTION 109 Which of the following key combinations will you use to create an appointment? A. CTRL + A B. CTRL + SHIFT + A C. CTRL + SHIFT + O D. SHIFT + A

47 Correct Answer: B /Reference: : QUESTION 110 In which of the following locations will the calendar be added after you access a shared calendar for the first time? A. People Pane B. Reading Pane C. Information Bar D. Navigation Pane Correct Answer: D /Reference: : QUESTION 111 Which of the following key combinations will you use to know the mileage and billing information of a task? A. Mark Complete B. Assign Task C. Recurrence D. Details Correct Answer: D /Reference: : QUESTION 112 Which of the following actions does Microsoft Office Outlook automatically take on an arriving or sent message? A. Rule B. Task C. Meeting D. Contact

48 Correct Answer: A /Reference: : QUESTION 113 Which of the following options will you use to create a temporary owner of a task? A. Mark Complete B. Details C. Assign Task D. Private Correct Answer: C /Reference: : QUESTION 114 Which of the following is a personal or work-related duty or errand that you want to track through completion? A. Meeting B. Contact C. Task D. Appointment Correct Answer: C /Reference: : QUESTION 115 Which of the following requires a Microsoft Exchange Server account? A. Voting Button B. Task C. Contact D. Appointment Correct Answer: A

49 /Reference: : QUESTION 116 Which of the following is used to create blogs, news, and other contents, and make information available to subscribers? A. Cc B. Quarantine C. RSS Feeds D. Bcc Correct Answer: C /Reference: : QUESTION 117 Which of the following protocols provides access to Internet directories? A. LDAP B. SMTP C. MIME D. POP3 Correct Answer: A /Reference: : QUESTION 118 Which of the following will you use to hide the name of a recipient from other recipients? A. Cc B. To C. AutoPreview D. Bcc Correct Answer:

50 /Reference: : QUESTION 119 Which of the following comprises the Task list? A. Reading Pane B. Information Bar C. Navigation Pane D. To-Do Bar Correct Answer: D /Reference: : QUESTION 120 Which of the following print styles is used to print all cards on two sides of a sheet of paper with eight pages per sheet in Outlook 2010? A. Medium Booklet B. Tri-Fold C. Small Booklet D. Cards Correct Answer: A /Reference: : QUESTION 121 Which of the following will you install to use Information Rights Management? A. Windows SSH Client B. Windows Messenger Client C. Windows NFS Client D. Windows Right Management Client Correct Answer: D

51 /Reference: : QUESTION 122 Which of the following protocols provides access to Internet directories? A. SMTP B. MIME C. POP3 D. LDAP Correct Answer: D /Reference: : QUESTION 123 Which of the following is used to make a picture look like a sketch or painting? A. Picture Effects B. Color C. Picture Layout D. Artistic Effects Correct Answer: D /Reference: : QUESTION 124 Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and ing. MS Outlook has been configured to use an IMAP account. He schedules some meeting requests and events for the sales ratio project of the company. He sends the meeting requests to the CEO and Manager of the sales department. However, the recipients are seeing his time as busy when he is free and he does not get any appointment. Which of the following is the cause of the issue? A. He has made changes in the Show as time text box. B. He has made changes in the Availability settings. C. He has made changes in the Free/Busy options settings.

52 D. He has made changes in the Free/Busy grid. Correct Answer: A /Reference: : QUESTION 125 Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook 2010 for messaging and ing. MS Outlook has been configured to use an Exchange account. Mark sends an message that contains some attachments about a sales meeting. However, the recipients of the message receive a Winmail.dat attachment. Which of the following is the most likely cause of this issue? A. The message was in HTML format. B. The message was in plain text format. C. The message was in RTF format. D. The message was in XPS format. Correct Answer: C /Reference: : QUESTION 126 Mark works as an Office Assistant for ABC Inc. He uses Microsoft Outlook that has been configured to use an IMAP account. Mark creates a task request, and then he creates an unassigned copy of the task. He wants to create another unassigned copy of the task. However, he is not able to create multiple unassigned copies of the task. Which of the following is the cause of the issue? A. The task is a recurring task. B. The task is marked as private. C. Only one unassigned copy of a task can be created. D. He has reclaimed the ownership of the task. Correct Answer: C /Reference: :

53 QUESTION 127 Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and ing. MS Outlook has been configured to use an IMAP account. He creates a recurring appointment that occurs daily at 10:00 A.M. He schedules some business meetings and events. He opens the calendar view to view all the scheduled appointments and meetings. However, he is unable to view it. Which of the following actions will he take to resolve the issue? A. Change the time zone. B. Click on View > Current View > Active Appointments. C. Clear all the filters that are applied to the appointments. D. Remove the recurrence of appointments. Correct Answer: C /Reference: : QUESTION 128 Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and ing. MS Outlook has been configured to use an IMAP account. He schedules some meeting requests and events for the sales ratio project of the company. He sends the meeting requests to the CEO and Manager of the sales department. However, the recipients are seeing his time as busy when he is free and he does not get any appointment. Which of the following is the cause of the issue? A. He has made changes in the Show as time text box. B. He has made changes in the Availability settings. C. He has made changes in the Free/Busy options settings. D. He has made changes in the Free/Busy grid. Correct Answer: A /Reference: :

54

55 Exam B QUESTION 1 HOT SPOT Kevin works as a Support Analyst for White Well Inc. He uses Microsoft Outlook 2010 for messaging and e- mailing. MS Outlook has been configured to use an IMAP account. He creates a task request and sends it to multiple recipients. He wants to send an informative that gives information about the start date, due date, subject, priority, actual work, status, etc about the task request. He has to click an option in the task window. Mark the option that he will use to accomplish the task. Hot Area: Correct Answer: /Reference: : QUESTION 2 HOT SPOT You work as a System Analyst for InfoTech Inc. You create a meeting request to invite several attendees for a meeting. Now you want to ensure that you do not receive any response from attendees indicating whether they plan to attend the meeting or not. For this, you have to click an option on the Meeting tab. Mark the button on the Meeting tab to set the meeting response options. Hot Area:

56 Correct Answer: /Reference: : QUESTION 3 HOT SPOT Click the Exhibit button. Peter works as a Support Analyst for White Well Inc. He uses Microsoft Outlook 2010 for messaging and e- mailing. MS Outlook has been configured to use a POP3 account. Peter uses his business cards to send the contact information about him. He wants to ensure that the pictures in the business cards take 50% area of the card so that they look clearer, as shown in the exhibit. Mark the button on the Contact tab to Peter would use to accopmlish this. Exhibit: Hot Area:

57 Correct Answer: /Reference: : QUESTION 4 HOT SPOT You work as a Support Analyst for ABC Inc. You use Microsoft Outlook for e -mailing and scheduling. You compose an and set the importance level of the to high. The Information Bar of the shows an icon indicating that the has a high level of importance. Mark the appropriate icon mentioned in the scenario. Hot Area: Correct Answer:

58 /Reference: : QUESTION 5 HOT SPOT Mark the option in the following image of the Insert tab to create a large initial capital letter at the beginning of a paragraph. Hot Area: Correct Answer: /Reference: : QUESTION 6 HOT SPOT Derek works as a System Analyst for InfoTech Inc. Derek is using Microsoft Outlook 2010 for messaging and ing. MS Outlook has been configured to use the Derek@infoTech account. Derek is composing an invitation for his friends. Now he wants to send the message through his personal account Derek@stanford.com, so that the direct replies will be sent to the personal account. Mark the option or button in t he following message window that he will use for specifying the sending account. Hot Area:

59 Correct Answer:

60 /Reference: : QUESTION 7 HOT SPOT Mark works as an Office Assistant for Blue Well Inc. He uses Microsoft Outlook 2010 for messaging and e- mailing. MS Outlook has been configured to use an IMAP account.

61 He creates a task that will occur on a regular basis. In Outlook, several tasks are stored in the task list. He wants to ensure that the task is no longer displayed as an active task in Microsoft Office Outlook. He has to click an option on the Task tab. Mark the option in the image to accomplish the task. Hot Area: Correct Answer: /Reference: : QUESTION 8 HOT SPOT You are composing an . You apply the restricted permission feature to the e -mail. The Information Bar of the represents an icon that describes that the restricted permission has been applied to the . Mark the icon that represents the restricted permission that has been applied to the . Hot Area: Correct Answer:

62 /Reference: : QUESTION 9 HOT SPOT Mark the correct option in the following image of the Format Text tab that will allow you to select objects that have been positioned behind the text. Hot Area: Correct Answer: /Reference: :

63 Exam C QUESTION 1 Choose and reorder the required steps to create a rule that will apply high importance to all s that satisfy the following criteria. 1. Send from peter@infotech.com account. 2. The sent s must contain the "Meeting" word in the subject field. NOTE. The rule must omit the s that are flagged as "Do not Forward". Build List and Reorder: Correct Answer:

64 /Reference:

65

66 QUESTION 2 Choose and reorder the steps required to create a calendar group named 'Employee' that includes Employees contact group, and contacts named Henry Stuart, Mike Wilson, and Patricia. Build List and Reorder: Correct Answer: /Reference:

67

68 QUESTION 3 David works as a Support Analyst for White Well Inc. He uses Microsoft Outlook for scheduling meetings and ing. MS Outlook has been configured to use a POP3 account. David has scheduled a business meeting that will occur regularly on 10 A.M. from July 30, 2008 to Sept 15, Due to some other meetings, David wants to change the time of the business meeting that is going to be held on Aug 27, He wants to set the meeting time to 3 P.M. Choose and reorder the required steps to update the meeting occurrence. Build List and Reorder: Correct Answer: /Reference:

69

70 QUESTION 4 David works as a Support Analyst for White Well Inc. He uses Microsoft Outlook for scheduling meetings and ing. MS Outlook has been configured to use a POP3 account. David has scheduled a business meeting that will occur regularly on 10 A.M. from July 30, 2008 to Sept 15, Due to some other meetings, David wants to change the time of the business meeting that is going to be held on Aug 27, He wants to set the meeting time to 3 P.M. Choose and reorder the required steps to update the meeting occurrence. Build List and Reorder: Correct Answer: /Reference:

71

72 QUESTION 5 Choose and reorder the required steps to create a note. Build List and Reorder: Correct Answer: /Reference:

73 QUESTION 6 Click the Exhibit button. David works as a Support Analyst for White Well Inc. He uses Microsoft Outlook for messaging and ing. MS Outlook has been configured to use an IMAP account. David wants to configure Outlook in such a way that it will display the notification message shown in the exhibit when a new e -mail arrives in the Inbox: If he clicks the Yes button, the will open; and if he clicks the No button, the will not open. Choose and reorder the appropriate steps he will take to accomplish the task. Exhibit: Build List and Reorder:

74 Correct Answer: /Reference:

75

76 QUESTION 7 Mark works as an Office Assistant for Blue Well Inc. He uses Microsoft Outlook for messaging and ing. MS Outlook has been configured to use an Exchange account. Mark composes an e -mail about the sales details of the company and sends it to the Manager of the Sales department. Mark wants to configure Outlook in such a way that, after sending the e -mail, a notification is received by him, which tells that the is read by the recipient. Choose and reorder the appropriate steps that he will take to accomplish the task. Build List and Reorder: Correct Answer: /Reference:

77 QUESTION 8 You work as a System Analyst for Blue Well Inc. You use Microsoft Outlook calendar to schedule appointments, meetings, and events. MS Outlook has been configured to use a POP 3 account. You want to schedule Outlook in such a way that Outlook will publish the availability information of five months of the calendar. You also want to ensure that the server updates the availability information of the calendar in every ten minutes. Choose and reorder the steps required to accomplish the task. Build List and Reorder:

78 Correct Answer: /Reference:

79

80 QUESTION 9 Choose and reorder the required steps to duplicate the "Team " quick step. Build List and Reorder: Correct Answer: /Reference:

81 QUESTION 10 Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook 2010 for messaging and ing. MS Outlook has been configured to use an Exchange account. He works in the Calendar view to schedule appointments and events. He wants to send a personal calendar through an . Choose and reorder the steps that he will perform to send an Outlook 2010 calendar through an . Build List and Reorder:

82 Correct Answer: /Reference:

83

84 QUESTION 11 David works as a Support Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and ing. MS Outlook has been configured to use an Exchange account. He schedules an event that occurs at 12:00 P.M. on every Saturday. The Outlook Calendar uses the Greenland and Brasilia time zones. He opens the calendar's month view to view the events, appointments, and meetings. However, the scheduled appointment is appearing at 6:00 P.M. on every Saturday. Choose and reorder the required steps that he will take to resolve the issue. Build List and Reorder: Correct Answer: /Reference:

85 QUESTION 12

86 Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and ing. MS Outlook has been configured to use an Exchange account. He wants to send a meeting request to the employees of his department. He uses a distribution list named colleagues to send the meeting request. However, he wants to remove the name of Mr. James Thompson from the recipient's list. Choose and reorder the required steps that he will take to accomplish the task. Build List and Reorder: Correct Answer: /Reference:

87

88 QUESTION 13 David works as a Security Officer for ABC Inc. He uses Microsoft Outlook for messaging and ing. He composes and sends an message to the Director of the company. The message contains some confidential information about the security department of the company. David wants to ensure that the message quickly grabs the attention of the recipient. Choose and reorder the required steps to accomplish the task. Build List and Reorder: Correct Answer: /Reference:

89 QUESTION 14 Choose and reorder the steps required to create a contact group named "Employees". Build List and Reorder:

90 Correct Answer: /Reference:

91 QUESTION 15 Choose and reorder the steps required to set the default font color of a new note to pink and the font to Californian FB. Build List and Reorder:

92 Correct Answer: /Reference:

93

94 QUESTION 16 The default color scheme of Microsoft Office 2010 is silver. Choose and reorder the steps required to change the user interface background color to blue of the Outlook program windows, and backgrounds for the Navigation Pane, To-Do-Bar, ribbon, message headers, and forms for contacts and tasks. Build List and Reorder: Correct Answer: /Reference:

95 QUESTION 17 Choose and reorder the steps required to apply a new quick style to an message. Build List and Reorder:

96 Correct Answer: /Reference:

97 QUESTION 18 Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for tasks and appointments. MS Outlook has been configured to use an IMAP account. He creates a task about the business project of the company. After completing the task, he assigns the task to an employee of the company. However, after assigning the task, it disappears from the task list. Mark wants to make all the tasks available whenever he assigns a task to another person. Choose and reorder the required steps to accomplish the task. Build List and Reorder:

98 Correct Answer: /Reference:

99 QUESTION 19 Mark works as a CEO for Blue Well Inc. He uses the calendar of Microsoft Outlook for scheduling meetings and events. Outlook has been configured to use an Exchange account. Mark recruits some employees from Spain. Mark wants to include the all day events of Spain into the calendar so that these days can never be treated as a meeting day or working day in the company's payroll records. Choose and reorder the required steps he will use to accomplish the task.

100 Build List and Reorder: Correct Answer: /Reference:

101 QUESTION 20 You work as an Office Assistant for InfoTech Inc. You are creating an message through Outlook You want the recipients to send the attachments regarding the to him. The recipients will see the Send Attachments text in the message Info Bar when they receive the message. Choose and reorder the steps required to add a flag and reminder for message recipients.

102 Build List and Reorder: Correct Answer: /Reference:

103 QUESTION 21 You work as a System Analyst for InfoTech Inc. You are using Microsoft Outlook 2010 for messaging and e- mailing. MS Outlook has been configured to use an Exchange account. You compose an e -mail to the employees of a company. The provides information about the new policies of the company. After successfully composing the , you want to send a presentation file named "Presentation1". The presentation file comprises some business policy slides. You want to send the presentation file with the , so that it can be used as a part of the message. You have to attach the presentation file to the .

104 Choose and reorder the necessary steps to accomplish this task. Build List and Reorder: Correct Answer: /Reference:

105 QUESTION 22 You work as a Security Officer for ABC Inc. You use Microsoft Outlook 2010 for mes saging and e- mailing. You are composing and sending an message to the Director of the company. The e- mail message contains some confidential information about the security department of the company. You want to ensure that the message quickly grabs the attention of the recipient. Choose and reorder the required steps for setting the importance level of the message. Build List and Reorder:

106 Correct Answer: /Reference:

107 QUESTION 23 Choose and reorder the steps required to insert a hyperlink in an message. Build List and Reorder: Correct Answer:

108 /Reference: QUESTION 24 David works as a Support Analyst for White Well Inc. He uses Microsoft Outlook 2010 for saving his personal contacts and events. MS Outlook has been configured to use an IMAP account. The contact window is showing the contacts with corporate logos, photos, and colors. By default, the contact window of Outlook 2010 shows only nine contact cards. David wants to show more contact cards in the contact window. Choose and reorder the required steps he will take to accomplish the task.

109 Build List and Reorder: Correct Answer: /Reference:

110 QUESTION 25 Choose and reorder the steps required to re-configure the Reply and Delete quick step to add the shortcut key CTRL + SHIFT + F9 and tooltip text "Reply of this ". Build List and Reorder:

111 Correct Answer: /Reference:

112

113 Exam D QUESTION 1 Mark works as a Marketing Manager for InfoTech Inc. He uses Microsoft Outlook 2010 for messaging and ing. MS Outlook has been configured to use the mark@radi ant.com account. In Microsoft Outlook 2010, a signature will automatically be added to the s. However, Mark wants Outlook to perform the following actions automatically: 1. Use the mark@infotech.com account. 2. Add a signature named Marketing_Manager to any message that Mark replies to or forwards. 3. Add a signature named Product_Manager to any new message. Perform the appropriate actions in the following Signatures and Stationery dialog box to accomplish the task.

114 A. Correct Answer: A /Reference: QUESTION 2 Configure the following calendar settings in the Outlook Options dialog box. 1. The work week of the calendar will be Monday to Friday, and the working hours of the calendar will be 10 A.M. to 5 P.M. 2. First day of the week will be Wednesday. 3. On the server, it will share the calendar information of 5 months. 4. The server will update the availability information in every 20 minutes. 5. First week of the year must be the first full week. 6. The default reminder will be of 30 minutes. 7. The users are allowed to suggest new meeting time. 8. The response type while proposing a meeting must be Accept. 9. The Arabic calendar is used as an alternative calendar in the Gregorian language. 10. It will include holidays of the United Kingdom.

115 A.

116 Correct Answer: A /Reference: QUESTION 3 Mark works as a Support Analyst for White Well Inc. He uses Microsoft Outlook for scheduling meetings and e- mailing. MS Outlook has been configured to use a POP3 account. He wants to create a recurring appointment

117 that satisfies the following criteria. 1. It will start at 12:00 AM and end at 12:40 AM. 2. It will recur from 17th Dec to 27th Dec. 3. It will recur on every Monday, Tuesday, Saturday, and Wednesday. Perform the appropriate actions in the Recurrence dialog box to make the appointment recurring.

118 A. Correct Answer: A /Reference: QUESTION 4 Mark works as a System Analyst for InfoTech Inc. He uses Microsoft Outlook 2010 for messaging and e- mailing. MS Outlook has been configured to use an Exchange account. He wants to create a quick step named FwD.emp, so that he can quickly and easily manage his mailbox by using the shortcut key combination Ctrl + Shift + F9. He wants the following actions to be automated by the quick step: 1. A reply via an to employees@infotech.com with a high importance meeting request. 2. Send an with the Subject: URGENT MEETING. 3. Send an with the Location: San Fransisco. 4. Send an with the text: "Meeting with Latest Updates on Sales". 5. Send an with a small "hover box" containing the following information about the item being hovered over: "This quick step will reply to this with a meeting request to all members" Which actions will he perform in the Edit Quick Step dialog box to create the quick step?

119 A.

120 Correct Answer: A /Reference: QUESTION 5 You work as a Support Analyst for White Well Inc. You are using Microsoft Outlook for messaging and e- mailing. MS Outlook has been configured to use an Exchange account. You are composing a message that contains security related information of the company. You want to configure Outlook in such a way that it will accomplish the following tasks: 1. It returns a receipt that tells you that a message was opened. 2. It returns a message notification in your Inbox that the e -mail message was delivered to the recipient's mailbox. 3. It returns a message notification in your Inbox that tells whether the recipient has seen it or read it. 4. The message should be delivered by 22nd Dec 2011 at 5 pm.

121 5. The message should be expired by 25th Dec 2011 at 5 pm. Perform the appropriate actions in the following Properties dialog box to configure the message delivery options.

122 A. Correct Answer: A /Reference: For interactive and self-paced preparation of exam , try our practice exams. Practice exams also include self assessment and reporting features! QUESTION 6 Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and e- mailing. MS Outlook has been configured to use an Exchange account. Mark wants to sort out all s of the draft folder so that it appears as shown below:

123 What steps will Mark take in the following Sort dialog box to accomplish his task? A.

124 Correct Answer: A /Reference: QUESTION 7 Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and ing. MS Outlook has been configured to use an Exchange account. He wants to ensure that Outlook will automatically perform the following tasks: 1. It saves messages in every seven minutes while he is working on them. 2. It saves drafts to the Sent Mail folder. 3. It turns the mouse pointer to a mail symbol when a new message arrives. 4. Only semicolons can be used to separate the recipients name. 5. Allows to make changes to the received attachments. What actions will he take in the following Advanced E- mail Option dialog box to accomplish the given tasks?

125 A.

126 Correct Answer: A /Reference: QUESTION 8 You work as a System Analyst for White Well Inc. You use Microsoft Outlook for messaging and ing. MS Outlook has been configured to use a POP3account. You want to achieve the following goals: 1. View the first three lines of the messages in the main Outlook window so that you can scan the messages and preview their contents without opening them along with the sender's name and the subject line.

127 2. Display a row at the top of a table for entering new items. 3. Hide the divider information between the preview pane and item list. What actions will you perform in the given dialog box to accomplish the task?

128 A. Correct Answer: A /Reference: For interactive and self-paced preparation of exam , try our practice exams. Practice exams also include self assessment and reporting features! QUESTION 9 Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and storing contact details. MS Outlook has been configured to use an Exchange account. He has a visiting card of Mr. Mike. But accidentally the card has been torn and he is left only with a piece of the card that contains the phone number of Mr. Mike. He wants to send him an e -mail about sales agenda. He opens the Advanced Find dialog box to find the e -mail address related to that phone number. What actions will he perform in the Advanced Find dialog box to find the e -mail address?

129 A. Correct Answer: A

130 /Reference: QUESTION 10 Mark works as a Marketing Manager for InfoTech Inc. He uses Microsoft Outlook 2010 for messaging and ing. MS Outlook has been configured to use the mark@radiant.com account. In Microsoft Outlook 2010, a signature will automatically be added to the s. However, Mark wants Outlook to perform the following actions automatically: 1. Use the mark@infotech.com account. 2. Add a signature named Marketing_Manager to any message that Mark replies to or forwards. 3. Add a signature named Product_Manager to any new message. Perform the appropriate actions in the following Signatures and Stationery dialog box to accomplish the task. A.

131 Correct Answer: A /Reference: QUESTION 11 Mark works as a Support Analyst for White Well Inc. He uses Microsoft Outlook for scheduling meetings and e- mailing. MS Outlook has been configured to use a POP3 account. He wants to create a recurring appointment that satisfies the following criteria. 1. It will start at 12:00 AM and end at 12:40 AM. 2. It will recur from 17th Dec to 27th Dec. 3. It will recur on every Monday, Tuesday, Saturday, and Wednesday. Perform the appropriate actions in the Recurrence dialog box to make the appointment recurring

132 A.

133 Correct Answer: A /Reference: QUESTION 12 David works as a Support Analyst for White Well Inc. He uses Microsoft Outlook for messagin g and e- mailing. MS Outlook has been configured to use an IMAP account. He wants to print the calendar that comprises the details of a single month. He wants to ensure that the calendar acquires the following properties: 1. In its layout, it prints two pages. 2. It prints the details from 9 A.M. to 5 P.M. 3. The paper source of the paper in the Manual Paper Feed. 4. Orientation landscape. 5. Reverse the position of the right and left section of the header and footer so that the information in the left section on an even page is printed in the right section on an odd page. 6. The size is sheet booklet. What actions will he take in the Page Setup dialog box to accomplish the task?

134

135 A. Correct Answer: A /Reference: QUESTION 13 Mark works as a System Analyst for InfoTech Inc. He uses Microsoft Outlook 2010 for messaging and e- mailing. MS Outlook has been configured to use an Exchange account. He wants to create a quick step named FwD.emp, so that he can quickly and easily manage his mailbox by using the shortcut key combination Ctrl + Shift + F9. He wants the following actions to be automated by the quick step: 1. A reply via an to employees@infotech.com with a high importance meeting request. 2. Send an with the Subject: URGENT MEETING. 3. Send an with the Location: San Fransisco. 4. Send an with the text: "Meeting with Latest Updates on Sales". 5. Send an with a small "hover box" containing the following information about the item being hovered over: "This quick step will reply to this with a meeting request to all members" Which actions will he perform in the Edit Quick Step dialog box to create the quick step?

136 A.

137 Correct Answer: A /Reference: QUESTION 14 Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and ing. MS Outlook has been configured to use an Exchange account. He wants to ensure that Outlook will automatically perform the following tasks: 1. It saves messages in every seven minutes while he is working on them. 2. It saves drafts to the Sent Mail folder. 3. It turns the mouse pointer to a mail symbol when a new message arrives. 4. Only semicolons can be used to separate the recipients name. 5. Allows to make changes to the received attachments. What actions will he take in the following Advanced E- mail Option dialog box to accomplish the given tasks?

138 A.

139 Correct Answer: A /Reference: QUESTION 15 You work as a Support Analyst for White Well Inc. You are using Microsoft Outlook for messaging and e- mailing. MS Outlook has been configured to use an Exchange account. You are composing a message that contains security related information of the company. You want to configure Outlook in such a way that it will accomplish the following tasks: 1. It returns a receipt that tells you that a message was opened. 2. It returns a message notification in your Inbox that the e -mail message was delivered to the recipient's mailbox. 3. It returns a message notification in your Inbox that tells whether the recipient has seen it or read it. 4. The message should be delivered by 22nd Dec 2011 at 5 pm. 5. The message should be expired by 25th Dec 2011 at 5 pm. Perform the appropriate actions in the following Properties dialog box to configure the message delivery options.

140

141 A. Correct Answer: A /Reference: For interactive and self-paced preparation of exam , try our practice exams. Practice exams also include self assessment and reporting features! QUESTION 16 David works as a Support Analyst for White Well Inc. He uses Microsoft Outlook for messaging and e- mailing. MS Outlook has been configured to use an Exchange account. He wants to configure Outlook in such a way that it will accomplish the following tasks: 1. It returns a message to him to verify the date and time, when a recipient receives an emai l message. 2. It always asks him to prompt a message as shown in the following image. This message prompts him to whether or not he wants to send a response to a read request.

142 What actions will he perform to accomplish the given tasks in the following Tracking Options dialog box?

143 A. Correct Answer: A /Reference: QUESTION 17 You work as a Support Analyst for White Well Inc. You are using Microsoft Outlook for messaging and e- mailing. MS Outlook has been configured to use an Exchange account. You are composing a message that contains security related information of the company. You want to configure Outlook in such a way that it will accomplish the following tasks: 1. It returns a receipt that tells you that a message was opened. 2. It returns a message notification in your Inbox that the e -mail message was delivered to the recipient's mailbox. 3. It returns a message notification in your Inbox that tells whether the recipient has seen it or read it. 4. The message should be delivered by 22nd Dec 2011 at 5 pm. 5. The message should be expired by 25th Dec 2011 at 5 pm. Perform the appropriate actions in the following Properties dialog box to configure the message delivery options.

144

145 A. Correct Answer: A /Reference: For interactive and self-paced preparation of exam , try our practice exams. Practice exams also include self assessment and reporting features! QUESTION 18 You work as a Support Analyst for White Well Inc. You are using Microsoft Outlook for messaging and e- mailing. MS Outlook has been configured to use an Exchange account. You are composing a message that contains security related information of the company. You want to configure Outlook in such a way that it will accomplish the following tasks: 1. It returns a receipt that tells you that a message was opened. 2. It returns a message notification in your Inbox that the e -mail message was delivered to the recipient's mailbox. 3. It returns a message notification in your Inbox that tells whether the recipient has seen it or read it. 4. The message should be delivered by 22nd Dec 2011 at 5 pm. 5. The message should be expired by 25th Dec 2011 at 5 pm. Perform the appropriate actions in the following Properties dialog box to configure the message delivery options.

146

147 A. Correct Answer: A /Reference: For interactive and self-paced preparation of exam , try our practice exams. Practice exams also include self assessment and reporting features!