1 V0610 Logging Into the Web Portal Open your Web browser application. In the address field, enter the external WebPortal address, Click Go. In the Phone Number field, enter your complete telephone number. If your phone is configured as an extension-only phone (i.e., you have no DID number), enter your company s complete main telephone number followed by x and your extension number. In the Password field, enter your password. If your PC is secure and you are the only user, you can bypass the login process in the future by checking the Remember Me checkbox. Logging Out of the Web Portal If you have not enabled Remember Me, you can log out of the Web Portal by clicking the Logout button or by simply closing the browser window. If you have enabled Remember Me and want the system to remember you the next time you access the Web Portal, simply close the browser window. If you have enabled Remember Me and want the system to forget your credentials and require the next person to log in, click the Logout button. Configuring the Web Portal The first time you access your Web Portal, you ll want to configure it for optimal use. You need only configure the Web Portal once, but can change the configuration at any time. Click the following tabs and if using Internet Explorer, download and install each of the ActiveX files requested: - Directory, Voic , Conference. Click the Profile tab. Using the Home Page drop-down, select which tab should be your default home page. In the Rows per Page field, enter the number of rows of information you d like visible within each data table page (e.g., directories, call logs, voic , etc.). Select which type of Meet-Me Conference Notification that you d like. icalendar uses the icalendar standard to transfer relevant conference information directly into many personal information managers (e.g., Outlook). Default Client will send relevant conference information in the body of an . Enable the Click to Call checkbox to allow click-to-dial functionality. Enable the Launch VA at Startup checkbox if you would like the Voice Assistant to open automatically when you log into the Web Portal. If available, enter the following IP addresses in the CA Address 1 and CA Address 2 fields: and If these fields are not visible, they have been prepopulated by the service provider. Click the Directory Tab. Click the My Numbers Tab. Enter your office, mobile and home telephone numbers to use within other areas of the portal. Directories The Web Portal provides three different contact directories. The Personal Directory enables you to manage and use your own private directory of contacts. The Corporate Directory is managed by your service provider or by your enterprise administrator. It displays all the employees of your organization. The third is your contact information to be used in routing calls. Creating a personal contact: Click the Personal tab. Enter the relevant contact information. Creating your contact information: Click the My Numbers tab. Enter the relevant contact information. Navigating contacts Contacts are listed in tables. Tables may span multiple pages depending upon the number of contacts and the number of rows per table configured in your profile. To sort contacts: Click on any of the underlined field headings (e.g., Last Name, First Name, Title, Phone Numbers) to sort the contacts by that field. An arrow icon will indicate which field is being used for sort and indicates the sort direction (e.g., ascending or descending). To change the sort direction, click the heading again. To browse contacts: Click First to skip to the first page of the table. Click Next to skip to the next page. Click Previous to skip to the previous page. Click Last to skip to the last page. Enter a page number into the Page field and press the Enter key on your keyboard to skip to a specific page. To search contacts: Using the Search By drop-down menu, select the field on which to index the search. Enter the first few letters or numbers of the search criteria. Click Go. The search function will open the page on which the first match appears. Deleting a personal contact: Click the Personal tab. Navigate to the desired contact. Enable the Select checkbox next to the desired contact. Modifying a personal contact: Click the Personal tab. Navigate to the desired contact. Click the Edit function icon for the contact. Change the relevant contact information. Click-to-Dial a Contact You can click-to-dial any telephone number associated with a personal or corporate contact or any underlined number in the Web Portal. To dial a contact: Navigate to the desired contact. Click the appropriate telephone number (e.g., office, home, fax, cell, etc.). Depending upon your phone, your phone will either go off-hook and dial the number or your phone will ring. Unless configured otherwise, Click-to-Dial establishes calls between the phone associated with your Web Portal account and the desired contact.to use Click-to-Dial from a remote location (e.g., your home phone or cell phone), see Remote Phone. In order to use this capability, you must have enabled the click-to-dial checkbox during login. Note: You may be prevented from dialing certain numbers due to toll-restrictions/call-restrictions. Conferencing in a Contact You can create a conference call by adding one or more parties to an existing call.
2 Navigate to the desired contact. Click the Conference In function icon. Voic Managing messages: Click either the Inbox tab or the Saved tab depending upon which messages you wish to hear. Navigate to the desired message. To hear the message through the speaker on your multimedia PC, click the Play to Speaker function icon. Using the playback controls on the Voic Player, you can play, pause/resume, stop, skip back, skip ahead, rewind, and fast forward playback. You can also save the message to a file on your PC for archiving or future retrieval. To hear the message through your telephone, click the Play to Phone function icon. You can control playback of the message using the standard message controls. Refer to the Voic Quick Reference Card for further information. To delete a message, enable the select checkbox for the relevant message and click Delete. To move messages from your Inbox into your Saved Messages folder, enable the Select checkbox for the relevant message and click Move to Saved. To forward a message within the voic system: - Click the Forward function icon. - To add one or more distribution groups to the destination list, click Add Distribution Groups. Select one or more Distribution Groups and click Save. - To add one or more individual extensions to the destination list, click Add Extensions. Select one or more extensions and click Save. - Click Forward. To forward a message as an attachment to an - Click the Forward to function icon. - In the Address field, enter the recipient s address. - Click Forward. Configuring Voic Paging Notification Voic Paging Notifications can notify you when you receive certain types of voic messages. To configure Voic Notification: Click the Notification tab. Using the Notification For drop-down, select whether you want to be notified for Urgent Messages Only, All Messages or No Messages. Using the Notification Type drop-down, select whether you want to be notified using a numeric pager, an or a voice call. Configure the Notification Parameters for the appropriate Notification Type: - For a numeric pager, enter the pager number and the numeric code to be sent to the pager. - For a voice call, enter the phone number where you wish to be notified. - For an , enter the address and the text for the message body. Note: The Pager Type can also be used with many alphanumeric pagers and with many cellular providers Short Messaging Service (SMS) text messages. Managing Voic Distribution Groups Distribution Groups are used when you want to send messages to a group of users. There are two types of Distribution Groups: Personal Distribution Groups are managed by the end user and are available only to that user. A user may have a maximum of 20 Personal Distribution Groups (i.e., groups 80-99). Corporate Distribution Groups are managed by the System Administrator and can be used by anyone within the company. A company may have a maximum of 70 Corporate Distribution Groups. To create a New Personal Group: Click the Dist. Groups tab. Click Change Distribution Group Name. In the Distribution Group Name field, enter a descriptive name for the group. Click Add Members. Enable the Select checkbox associated with each person you d like to add to the group. To edit an Existing Personal Group: Click the Dist. Groups tab. Click the Edit function icon associated with the group you wish to modify. Note that you can only modify personal distribution groups. To change the Distribution Group name, click Change Distribution Group Name, enter the new name and click Save. To Add New Members to the Group, click Add Members, enable the Select checkbox associated with each of the new people you d like to add and click Save. To Delete Members from the Group, enable the Select checkbox next to the Distribution Group Members that you d like to remove and click Delete. To delete an Existing Personal Group: Click the Dist. Groups tab. Enable the Select checkbox next to the group(s) you wish to remove. Changing Your Voic Password Click the Password tab. In the Current Password field, enter your current password. In the New Password field, enter your new password. In the Confirm Password field, enter your new password again. Configuring Forwarding Forwarding automatically sends copies of every new voic message to a prespecified address. To enable Forwarding: Check the Forwarding checkbox. In the Address field, enter the address where messages should be archived. Changing Your Custom Operator Number When callers reach your voice mailbox, they may press 0 during your outgoing greeting to be transferred to your custom operator. To change your Custom Operator Number: Enter the extension/telephone number for your custom operator in the Custom Operator Number field. Configuring Voic Playback Order Check the Listen to Newest Messages First checkbox to hear newer messages before older messages. Check the Priority Messages First checkbox to hear urgent messages before lower priority messages. Check the Unheard Messages First checkbox to hear new messages before messages that you have already heard. Conferencing Meet-Me Conferencing lets you schedule a conference call and have callers join the call by dialing into a conference bridge. Managing Meet-Me Conference Reservations In order to use Meet-Me Conferencing, you must have a conference reservation. To schedule a new reservation: Click the Meet-Me tab. In the Subject field, enter a descriptive title or subject. Using the Date drop-downs, select the month, day and year for the conference. Using the Time drop-downs, select the hour and minute for the conference start time. Note: Conference reservations are based upon the time zone configured for your account. Using the Length drop-downs, select the hours and minutes for the expected duration of your conference. In the Participants field, enter the number of conference ports you wish to reserve. Each party that will be dialing into the conference requires a port. If multiple parties will be sharing a speakerphone in a conference room, only a single port is required for the conference room.
3 To schedule a recurring meeting: - Enable the Recurring checkbox. - Select the appropriate Recurrence Type by selecting one of the radio buttons and configure the Recurrence Parameters using the drop-down menus. - Select the appropriate Recurrence End Date using the radio buttons and drop-down menus. Click Check Availability. If ports are available for the desired date(s) and time, click Save. Otherwise, click Back & Try Other Date/Time. Write down the Moderator ID, Guest ID and the Dial Access Number provided by the system. To modify an existing reservation: Click the Meet-Me tab. Navigate to the desired conference reservation. Click the Edit function icon. Change the relevant reservation information. Click Save To cancel an existing reservation: Click the Meet-Me tab. Navigate to the desired conference reservation. Click the Delete button for the relevant reservation. For a recurring reservation, click the Delete button to delete a single instance of the meeting. Click the Delete All Related Recurring Conferences to delete all instances of the meeting. Joining a Meet-Me or Reservationless Conference Dial the Meet-Me Conferencing Bridge by dialing _22 or the Conference Bridge Access Number specified by Optimum Lightpath. To enter as the moderator, enter the Moderator ID followed by the # key. To enter as a guest, enter the Guest ID followed by the # key. Note: If you attempt to join the conference more than 5 minutes before the scheduled start time, you will be asked to try again later. Adding Parties to a Meet-Me Conference Click the Join tab. In the Conference ID field, enter the Moderator ID. Click Go. Click the Dial-Out tab. Build the Dial-Out List of Participants: - To add participants from your Personal Directory, click Add Personal Attendees. Select the participant(s) and click Save. - To add participants from your Corporate Directory, click Add Corporate Attendees. Select the participant(s) and click Save. - To add other attendees, click Add Other. Enter the participant s information and click Save. Click Dial-Out. The Dial-Out panel will open at the bottom of the Voice Assistant. Click Dial to call the first participant. When the party answers, explain that you will be adding them to the conference. Click Add to Meet-me Conference to bridge them into the conference. Click Next to move to the next number in the dial-out list and repeat the process. Managing a Meet-Me Conference Within a Meet-Me Conference, the moderator can manage the call using the keypad on their phone or by using the Meet-Me Conference management panel of the Web Portal. To Manage a Meet-Me Conference using the Phone: To mute/unmute All Participants, dial *5. To lock/unlock the conference, dial *4. When a conference is locked, new participants will not be allowed to enter the call. To disconnect all participants and end the call, dial *7. All participants will be disconnected from the conference. If the moderator subsequently rejoins the call, participants will be able to rejoin the call as well. To add additional ports to the conference reservation, dial *3. To extend the conference reservation by an additional 15 minutes, dial *6. To play the roll call, dial *2. The names of all participants will be recited. To raise hand for attention, any participant may dial #8. To lower their own raised hand, any participant may dial #9. To disable or enable music on hold while waiting, press #2. To enable/disable join and leave tones, press #3. To Manage a Meet-Me Conference using the GUI: Click the Join tab. In the Conference ID field, enter the Moderator ID. Click Go. To extend the meeting beyond the scheduled duration, click the + icon, select the number of minutes to add to the meeting duration and click OK. To add additional ports to the conference reservation, click the Add People icon, select the number of ports to add and click OK. If one or more participants raises their hand during the conference by dialing #8, you can lower an individual hand by selecting the participant and clicking Hand Down. To lower all hands, click All Hands Down. To mute all participants, click Mute All. To unmute all participants, click Unmute All. To mute a participant, select the participant and click Mute. To unmute a participant, select the participant and click Unmute. To hear a participant s recorded name, select the participant and click Play Name. The participant s recorded name will only be audible to the moderator. To play the roll call, click play all names. The number of participants and recorded names will be audible to all participants. To change the name associated with a participant in the Meet-Me Conference control, select the participant and click Change Name. To identify the participant, select the participant and click Play Name. To drop a participant, select the participant and click Drop. To lock the conference, click Lock Conference. A Lock Icon will indicate that the conference is locked. When a conference is locked, new participants will not be allowed to enter the call. To unlock the conference, click Unlock Conference. To enable/disable join or leave tones, click Enable/Disable Join/Leave Tones. To end the conference, click End Conference. All participants will be disconnected. If the moderator subsequently rejoins the call, participants will be able to rejoin the call as well. Call Management Accessing Call Logs Call Logs provide a historical record of recent inbound, outbound and missed calls. Click the Logs tab. Navigating Call Log entries Call Logs are listed in tables. Tables may span multiple pages depending upon the number of log entries and the number of rows per table configured in your profile. To sort Call Log entries: Click on any of the underlined field headings (e.g., Direction, Phone Number, Name, Date/Time or Length) to sort the log entries by that field. An arrow icon will indicate which field is being used for sort. An arrow icon indicates the sort direction (e.g., ascending or descending). To change the sort direction, click the heading again. To browse Call Log entries: Click First to skip to the first page of the table. Click Next to skip to the next page. Click Previous to skip to the previous page. Click Last to skip to the last page. Enter a page number into the Page field and press the Enter key on your keyboard to skip to a specific page. Exporting Call Log entries You can export your call logs into a Comma Separated Value (CSV) file format that can be used by many spreadsheet applications. To export Call Log entries: Click the Logs tab. Click Export to CSV File. In the File Download dialog, click Save, select a destination folder, enter a filename and click Save. Find-Me Find-Me enables your callers to locate you at a predefined group of numbers when you are away from your phone. Find-Me is a Ring No Answer condition that occurs when you fail to answer an inbound call at your business telephone. You can define one or more Find-Me profiles for use by different callers or at different times of day.
4 To define a Find-Me profile: Click the Find-Me tab. Click Options. In the Find-Me List Name field, enter a descriptive name for the Find-Me profile. For Find-Me No Answer, select either Sequential or Ring All as the Find-Me Strategy. Sequential means that after your primary number is attempted, each destination will be tried in order. Ring All means that after your primary number is attempted, all of the destinations will ring simultaneously until one of the destinations answers. For Find-Me Simultaneous Ring, select Simultaneous Ring and Find-Me will be invoked at the beginning of a call and attempt to reach all numbers, including your primary number, simultaneously. Enable the Caller ID checkbox to show the original caller s Caller ID information at each Find-Me destination as opposed to showing the Caller ID information for your business phone. Enable the Play Please Wait Prompt if you wish the incoming caller to provide the caller with an announcement to wait while trying to locate you and give an option to press 1 to leave you a voic message. If this is disabled, the incoming caller will hear ringback until you answer or timeout. Add One or More Find-Me Locations to the profile: - Click Add. - In the Name field, enter a descriptive name for the destination (e.g., Home, Cell, etc.) or select one of your predefined My Numbers. - In the Phone Number field, enter the telephone number for the destination. - Using the No Answer Timeout drop-down menu, set the number of seconds that the system will ring the destination. This is often used to limit the call attempt at a location to prevent an alternate voic system from answering the call. - Using the Menu Timeout drop-down menu, set the number of seconds that the system will wait for the user to respond to the menu system after the call is answered. The menu response is used to avoid completing the call when the phone is answered by a voic system or answering machine. - Select a Challenge Type that will either announce the incoming call, require a * or password or provide no challenge at all. - Click Save. If you selected Sequential as the Find-Me strategy, adjust the order of the destinations using the up/down arrow function icons. Note: After defining one or more Find-Me profiles, you must activate Find-Me by assigning Find-Me as either a Default Call Treatment or as a Call Screening Treatment. See Call Treatments for further information. Call Treatments Call Treatments allow you to specify how inbound calls are treated. You can define a default call treatment that handles all inbound calls. You can also define custom call treatments for specific callers to handle these calls in a different manner than the default. For example, you might configure your default treatment to route calls normally during the day and to use Find-Me in the evening. Calls from your most important customers, however, will be forwarded to your cell phone for personal handling at any time of day. To define the Default Call Treatment: Click the Edit functions icon associated with the Default Forwarding entry. You can configure either a Basic Default Treatment, which handles all calls the same regardless of the day of week or time of day, or an Advanced Default Treatment, which can handle calls differently based upon day of week and/or time of day. To configure a Basic Default Treatment: Select a default call treatment using the Default Action drop-down menu: Disabled will ring your phone normally and route unanswered calls to your voic ; Find-Me will ring your phone normally and route unanswered calls according to a Find-Me profile; Forward to Number will unconditionally forward all calls to an alternate extension or number; Forward When Busy/No Answer will ring your phone normally and will forward unanswered calls to a specified extension or number. To configure an Advanced Default Treatment: Click Advanced. You can define special call treatments for up to three different time periods using Time of Day Action 1, Time of Day Action 2 and Time of Day Action 3. For each, select the Call Treatment Action from the dropdown menu and specify the days of week and times of day that the action should be followed. Using the Default Action drop-down menu, select an action for calls received during any periods of time that aren t covered by Action 1, Action 2 or Action 3. To Define a Custom Call Screening Treatment: In the Name field, enter a name for the call screening treatment. In the Incoming Number field, enter the telephone number for the caller from which calls should be screened. If desired, configure up to three different actions for calls received from the caller at different times. Do this by selecting the Time of Day Action used during the period and defining the day-of-week/time-of-day period the action is active. Using the Default Action drop-down menu, select an action for calls received from the caller during any periods of time that aren t covered by Action 1, Action 2 or Action 3. Configuring your Out of Service Forwarding Number In the event that your phone loses connectivity or power, your inbound calls are automatically routed to your voic . You can define an alternative Out of Service destination to have your calls forwarded in the event of an outage. Click Options. In the OOS Forwarding Number field, enter an alternate extension or number where calls should be routed in the event of a loss of power or connectivity. Be sure to include the Outside Access Digit for external numbers. Configuring Call Treatment Delay The Call Treatment Delay determines how long your phone will ring before a No Answer condition is determined. By adjusting this value, you can change how long your phone will ring before calls are forwarded to voic or an alternate Ring No Answer condition is followed. Click Options. Using the Call Treatment Delay drop-down menu, select the number of seconds before a Ring No Answer condition is determined. Speed Dials Depending upon the type of phone you have, you may be able to configure the speed dial buttons of your phone using the Web Portal. To create a new Speed Dial button: Click the Speed Dials tab. Click Set Speed Dial Button. Your phone will go off-hook. Follow the voice prompts to define the new speed dial button. To modify an existing Speed Dial button: Click the Speed Dials tab. Click the Edit functions icon associated with the Speed Dial Button you wish to modify. In the Name field, enter new descriptive text for the button (e.g., Dial Jason). In the Number field, enter the new telephone number for the button. For external numbers, be sure to include the Outside Access Digit before the area code or number. To delete an existing Speed Dial button: Click the Speed Dials tab. Click the Delete functions icon associated with the Speed Dial Button you wish to delete. Call Jump Call Jump allows you to move an active call between your configured phones when you dial a code. For example, you can use this feature to integrate your mobile phone with your office phone. To create a Call Jump Code entry: Click the Call Jump tab. Select a Phone Number Type if already added as a My Numbers. Otherwise select Other to input a new entry for Name and Phone Number. Enter a Jump Code (e.g. **1 for Cell, **2 for Office). Configure Menu Timeout, No Answer Timeout and Challenge type like Find-Me settings. To jump an active call: While on an active call, enter the assigned jump code (**1) to jump your active call to the assigned number. To jump your call back, enter the assigned jump code (**2) to jump your active call back to your office number.
5 The following jump codes are preconfigured for your use: - **8 Jump to Voic will transfer an active call to your voic to leave you a message. - **# Jump to Number will allow you to jump to a number you have not provisioned already. - **0 Cancel will allow you to cancel an active jump sequence not yet completed. NOTE: Forwarded calls and calls not routed through the M6 cannot be jumped. Options Configure Remote Phone The Remote Phone feature provides the capability to set up a remote phone to act as if it were your primary phone. When Remote Phone is active, Click-to-Dial rings the remote phone before dialing the desired party. Inbound calls simultaneously ring the primary phone and the remote phone. Click the Remote tab. Enable the Remote User checkbox. If desired, enable the Auto Enable When Phone OOS to have the system automatically enable the Remote Phone feature whenever your phone goes out of service due to a loss of connectivity or a loss of power. Enable the Enable Remote Caller ID to have the system display the original caller s Caller ID information on your remote phone instead of displaying the Caller ID of your own business phone. In the Use This Number, select a preconfigured My Number or choose Other to input a new one. In the Remote Phone Number field, enter the telephone number for your remote phone. Be sure to include the Outside Access Digit for external numbers. Select the Menu Timeout and Ring Remote Phone For timeouts based upon your preferences and the forward no answer timeouts for the remote phone itself. Choose a Challenge Type as required. Changing your phone password Click the Password tab. In the Current Password field, enter your current password. In the New Password field, enter your new password. In the Confirm Password field, enter your new password again. Changing your Meet-Me Notification Type Click the Profile tab. Use the Meet-Me Conference Notification drop-down to select either icalendar or Default Client. Installing the TAPI module The TAPI module enables you to use click-to-dial from within many TAPI-compliant personal information managers such as Microsoft Outlook. To download and install the TAPI module: Click the PC Integration tab. Click Install TAPI Service Provider. Note: Once installed, you will need to configure the module with the appropriate IP Address, telephone number and password. Use the same IP Address information used in the Options/Profile Call Agent 1 and Call Agent 2 fields above. Contact your service provider for further information. Voice Assistant The Voice Assistant provides real-time call control capabilities using the Web interface for point-and-click ease of use. Note that the Voice Assistant requires your Web browser application to support ActiveX controls. Launching the Voice Assistant In order to use the Voice Assistant, you must have configured your Web Portal with the IP Address(es) specified by your service provider. If you haven t already done so, refer to the Configuring the Web Portal section of this Quick Reference Card. To Launch Voice Assistant Automatically: Configure the Web Portal to Launch VA at Startup. This will open the Voice Assistant whenever you log into your Web Portal. For more information, refer to the Configuring the Web Portal section of this Quick Reference Card. Log in to your Web Portal. To Launch Voice Assistant Manually: Click the Call Control button which is available on any of the main tabs of the Web Portal. Managing Incoming Calls The Web Portal will provide a screen-pop to identify incoming calls and allow you to determine how incoming calls are handled. Managing an Incoming Call: Click Answer the Call to answer the call. With an IP Phone, your phone will go off-hook in speakerphone mode and you will be connected to the calling party. Click Answer & Control the Call to answer the call and launch the Voice Assistant to manage the call. With an IP Phone, your phone will go off-hook in speakerphone mode and you will be connected to the calling party. With the Voice Assistant, you can manage the active call. Click Send to Voic to forward the incoming call to your voic account. Click Ignore the Call to close the screen-pop window and prevent the caller from reaching your voic account. The caller will hear a ring tone until they hang up. Click Hold the Call to answer the call and place them on hold. The caller will hear Please hold. Your call will be answered shortly followed by music. To resume the held call, retrieve the held call using the standard procedure for held calls on your phone or press the Resume This Call button on the Voice Assistant. Click Call Later to send the caller to your voic account and add the caller to your Call Later List. Configure the reminder by entering the caller s name, telephone number and the number of minutes in which you wish to be reminded and click OK. When using this option, the caller will hear your Do Not Disturb voic greeting when they are forwarded to voic . Click Redirect the Call to forward the caller to one of the destinations on your Call Forward List. Note: You must pre configure your Call Forward List in order to use this capability. See Configuring Your Call Forward List. Managing an Active Call Using the Voice Assistant, you can manage active calls. When you have multiple active calls, select the call to manage from the list of active calls before choosing one of the following actions: Click Hold the Call to place the current call on hold. To retrieve the call, click Resume this Call. While on hold, the held party will hear music. Click End this Call to disconnect the call. Click Transfer the Call to transfer the call to another party. Enter the extension/phone number into the entry field or select a number from the drop-down menu. - To transfer with consultation: > Click OK to dial the third-party and consult. > To complete the transfer, click Complete Transfer. - To transfer without consultation, > Check the Immediate Transfer checkbox. > Click OK. Click Start a Conference to create a conference call by adding a party to the current call. To add the party with consultation: Enter the extension/phone number into the entry field or select a number from the drop-down menu. The party will be dialed so that you can consult with them. Click Complete Conference to connect the party with the active call. To add the party without consultation: Enter the extension/phone number into the entry field or select a number from the drop-down menu. Enable the Immediate Conference checkbox. The party will be dialed and added to the conference when they answer. To add additional participants: Click Add to the Conference. Repeat the appropriate process to add the party with consultation or without consultation. To drop a participant: Select the Conference Call. Click Show Conference List. Select a participant. Click Remove. The selected party will be dropped from the conference call. To leave the conference: Select the Conference Call. Click Leave the Conference. You will be disconnected from the conference, but the other participants will be able to continue speaking. Click Park the Call to park the call for retrieval from any extension. The system will transfer the call to a park extension and announce the park extension to you. To retrieve the call, dial the park extension from any phone. Click Make a New Call to place the current call on hold and start a new call. Using Pickup To answer someone else s ringing phone, click Pickup a Ringing Call. To answer a specific extension, enter the extension number and click OK. To answer the extension that has been ringing the longest, click Group Pickup. NOTE: You can only pickup calls from extensions that are within your predefined Call Pickup Group. Retrieving Voic Click Listen to Voic . Your phone will either ring or go off-hook to connect you to the voic system.
6 Do Not Disturb Click Turn On Do Not Disturb to enable Do Not Disturb or Turn Off Do Not Disturb to disable it. Call Forwarding Click Forward To to configure Call Forwarding. Enter the desired extensions/phone numbers for each of the Call Forwarding types (i.e., Always, Busy, No Answer, Out of Service). Managing the Call Later List Select Call Later List from the Options menu. To add a Call Later Entry: Click Add Enter the person s Name and Telephone Number. Select when you d like to call the person back by selecting the number of minutes. To edit a Call Later Entry: Select the entry from the Call Later List. Click Edit. Modify the desired information. To delete a Call Later Entry: Select the entry from the Call Later List. Confirm the deletion by clicking Yes. Managing the Forward List The Forward List contains all the destinations that are available in the drop-down menu for Call Redirection. Select Forward List from the Options menu. To add a Forward Destination: Enter the name and telephone number for the forward destination. To edit a Forward Destination: Select the entry from the Forward List. Click Edit. Modify the desired information. To delete a Forward Destination: Select the entry from the Forward List. Confirm the deletion by clicking Yes. Some of the features in this guide may not have been activated by your company please see your administrator.
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Cloud Unified Communication Platform User Guide ITS - Integrated Telemanagement Services, Inc. 4100 Guardian Street #110 Simi Valley, CA 93063 o 805.520.7020 tf 800.876.4487 f 805.520.7030 www.itstelecom.com
Hosted PBX QUICK START GUIDE Customer Portal, Unified Desktop, Mobile and Meeting HOSTED PBX CUSTOMER PORTAL WELCOME Welcome to Hosted PBX. This guide is intended to get you up and running with the Customer
Managing your PBX- Administrator ACCESSING YOUR PBX ACCOUNT Navigate to https://voip.ancero.com/ and log in to the Ancero Utility VoIP portal account. If you would like your web browser to keep you logged
TelNet OfficeEdge Complete Cisco SPA500 series phone. Quick Reference Guide. IP Phone/Calling Features VoiceMail Personal Assistant Toolbar Dialing Your Phone Calling Features To dial phone number or extension
20 19 18 17 16 1 2 15 14 13 12 This guide will help you to understand and operate your new IP Phone. Please print this guide and keep it handy! 3 11 For additional information go to: http://www.bullseyetelecom.com/learning-center
OFFICE FEATURES (800) 799-0600 firstname.lastname@example.org Advanced Call Forwarding Call forwarding allows you to redirect calls to a third party destination such as a phone number or extension. Nextiva offers multiple
ActivePBX Administrator s Guide CONTENTS Preface... v Document Conventions... v Glossary Conventions... v 1. Accessing the Admin Web Portal... 6 Logging in to the Web Portal... 7 Understanding the Admin
AVAYA VOICE OVER INTERNET PROTOCOL (VOIP) TELEPHONE REFERENCE GUIDE Information from Hawaiian Telecom Modified by Leeward Community College, UH West O ahu Copyright 2011 Table of Contents Pre-dial... 4
SNOM 360 USER GUIDE TABLE OF CONTENTS Keypad 2 &3 Dialling a phone number 4 Incoming calls 4 Accepting a call 4 Denying/ Blocking a call 5 Hold and Resume 5 Transfer: 6 Direct Transfer 6 Transfer to voicemail
My Cloud Services Portal User Guide Momentum Telecom 2018. All Rights Reserved. 888.538.3960 www.momentumtelecom.com/support 6.29.18 2 IN THIS GUIDE WELCOME... 6 INTRODUCTION... 6 MY CLOUD SERVICES PORTAL...
TelNet OfficeEdge Complete Polycom VVX500 Series IP Phone. Reference Guide IP Phone/Calling Features Voicemail. Dialing Your Phone Calling Features To dial phone number or extension Lift handset and dial
Common terms associated with the AT&T Collaborate SM service. A B C D E F G H I J K L M N O P Q R S T U V W X Y Z A account codes A feature that lets administrators track and manage outgoing calls to keep
Hosted PBX Administrator s Guide CALL QUEUES IVR DID Management 1 CONTENTS Preface Document Conventions Glossary Conventions 1. Accessing the Admin Web Portal Logging in to the Web Portal Understanding
Feature Overview Call Center Supervisor supports agent monitoring, queue management, current and historical reporting, and other features required in large call centers. Benefits of Call Center include:
Barracuda Phone System User Portal - Communication Command Center This feature was formerly called the Call Control Client. The Barracuda Phone System provides a web-based portal, the Communication Command
Allworx User s Guide (Release 6.8.1.x) -PAGE INTENTIONALLY LEFT BLANK- Table of Contents 1 VOICEMAIL...1 1.1 ACCESSING YOUR MESSAGE CENTER INBOX...1 1.2 LISTENING TO YOUR VOICEMAIL...2 1.3 SENDING VOICEMAIL
User Guide Business High-Speed Internet Service Configuring Your Email 2 Using Webmail 4 Frequently Asked Questions 5 Business Phone Service Calling Features 6 Your Voicemail Service 18 Your Online Phone
Hosted Voice End User Guide Version 1.0 April 2013 End User Guide Contents 1 Introduction... 1 2 Introducing CommPortal... 2 2.1 Accessing and Logging In... 2 2.2 Using CommPortal... 2 2.3 Getting help...
IP Centrex User Guide Release 2.1 2014 by Cox Communications. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying,
Allworx User s Guide (Release 7.3) No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopy, recording,
AUGUST 2018 CommPortal GUIDE 2 AirePBX CommPortal Guide Table of Contents 1 Introduction...4 1.1 About This Manual...4 2 CommPortal Overview...5 2.1 Interface overview...5 2.2 Browser and Operating System
Cox Business VoiceManager SM User Reference Guide Dear Customer: Thank you for choosing Cox Business VoiceManager, SM provided by Cox Business. VoiceManager is phone service that gives you complete control
Digital Voice Services Residential User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call
NEAXMail AD -64 VOICE/UNIFIED MESSAGING SYSTEM User Guide 2002-2003 Active Voice LLC All rights reserved. First edition 2003. NEAXMail is a trademark of NEC America, Inc. 1 for Yes, 2 for No, PhoneBASIC,
WEB PORTAL GUIDE NuLink NuLink_RES_0117 Web Portal Guide Table of Contents Getting Started...3 Dashboard...4 Messages and Calls...5 Messages...5 Missed Calls...5 Dialed Calls...5 Received Calls...5 Contacts...6
UCx Feature Guide for Nortel IP phones - with Feature Key mode disabled Date: 22 November 2016 System: UCx Release: 5.0 Phone models: Nortel IP Phones i20xx Series, 11xx Series and 12xx Series Page 2 of
ACC-1143 PUG Polycom 4 and 6-Line Desk Phone Quick Reference Guide Table of Contents INTRODUCTION TO YOUR POLYCOM 4 OR 6-LINE DESK PHONE... 2 WELCOME... 2 DESK PHONE... 2 HOW TO USE YOUR VERTICAL 4-LINE
Voicemail Guide Access internally Access your mailbox by pressing the Messages/Msgs/MSG key or by dialing 1000. Enter your password. Access externally (if configured on your system) i.e. An option on your
vsuite Home Phone Feature Reference Below is a list of features that are included with you new vsuite telephone service. Should you have any questions or problems with a feature please feel free to contact
Table of Contents SmartMeet Overview...1 From SmartMeet, you can:...1 Setup... 2 System requirements... 2 Downloading SmartMeet....3 Starting SmartMeet for the first time... 4 Add user details...5 To add
NEAXMail AD-40 User Guide To print this guide 1 On the File menu, click Print. 2 To print the entire book, choose OK. To print a portion of the book, select the desired print range, then choose OK. NEAXMail
Learning and Development Department of Human Resources and Employee Relations MY VOICEMAIL ON-LINE (CALL10) Microcomputer Training Centre Microcomputer Training Centre 2007 TABLE OF CONTENTS Welcome to
BT CLOUD PHONE. USER GUIDE FOR MY EXTENSION. WHAT S IN THIS GUIDE. 1. Welcome to BT Cloud Phone. 3 2. Express setup. 4 3. Accessing the BT Cloud Phone Portal. 5 4. My Extension Dashboard. 6 4.1 Overview:
Cisco 8811 Dial Plan Internal Calls: Dial 5-digit extension External Calls: Site-to Site 5-digit number Domestic: 9+1+ Area Code + Number Int l: 9+011+Country Code + Number Emergency External: 9+911 or
OFFICE FEATURES (800) 799-0600 email@example.com Advanced Call Forwarding Call forwarding allows you to redirect calls to a third party destination such as a phone number or extension. Nextiva offers multiple
East-Central Vermont Community Fiber-Optic Network www.ecfiber.net firstname.lastname@example.org TELEPHONE SERVICE USER GUIDE Your ECFiber telephone service is an advanced Voice Over Internet Protocol (VOIP) system
O N L I N E D O C U M E N T Repartee User Guide To print this guide 1 On the File menu, click Print. 2 In the Print dialog box, select All 85 pages. Click OK. Printing time is approximately 20 minutes.
Display Features The display on your phone is very interactive. As you use the phone the information will change and different features and functions will appear on the display. The 6 buttons above the
Table of Contents Administrator Hierarchy... 2 Enterprise Set Up... 3 Group Set Up... 4 Department Set Up... 7 User Set Up... 8 Group Services... 9 Configuration of Group Services... 9 Auto Attendant...
My Phone - Overview The Optus Loop My Phone portal gives you full access to your personal phone service settings, allowing you to customise and manage your service to suit your specific requirements. Within
Q u i c k R e f e r e n c e G u i d e Working with IP Phones About Your Phone Inside this guide: Basic Call Handling 3 Placing a Call Answering a Call Using Hold and Resume Switching Among Calls Advanced
NEAXMail AD-64 VOICE/UNIFIED MESSAGING SYSTEM User Guide 2002-2004 Active Voice LLC All rights reserved. First edition 2004 ActiveFax, PhoneBASIC, Repartee, TeLANophy, View- Call, ViewFax, and ViewMail
ZYCOO CooVox Series IP Phone System Extension User Guide Software version v3.0.1 Contents Extension User Web Portal... 1 Extension User Web Login... 1 Web Dial... 3 Inbound Calls... 3 Contacts... 4 Call
TELUS Business Connect for Google User Guide TELUS Business Connect for Google User Guide Contents 2 Contents Introduction... 4 About TELUS Business Connect for Google... 5 About this guide... 5 Basics...
RingCentral for Google User Guide RingCentral for Google User Guide Contents 2 Contents Introduction............................................................... 4 About RingCentral for Google..........................................................
Table of Contents Getting Started 3 Using this Guide 3 Connecting Your Phone 4 Adjusting the Footstand / Handset Rest 5 Signing In to Your Phone 5 Choosing the Proper Headset 5 An Overview of Your Phone
Beacon Office User Manual V2.4.3 Radianta Inc. 3/2008 Radianta, Inc. Beacon Office Page 2 Table of Contents Introduction...3 What is Beacon Office...3 How to Use This Guide... 3 Beacon Office Overview...4
ShoreTel Communicator for IBM Sametime User Guide Release 3.0 Legal Notices Document and Software Copyrights Copyright 2007-2014 by ilink Kommunikationssysteme GmbH, Berlin, Germany. All rights reserved.
TECHNICAL GUIDE Table of Contents MobileMeet Overview... 1 From MobileMeet, you can:... 1 Setup... 2 System requirements... 2 Bandwidth and Data Transfer... 3 Downloading MobileMeet... 4 Starting MobileMeet
Telecommunication Systems CallXpress Web PhoneManager Page CallXpress Table of Contents Web PhoneManager Logging In... 3 Home Listening to your messages...... 4 Replying to a message...... 4 Forwarding
Cisco 8841/8851/8861 Dial Plan Internal Calls: Dial 5-digit extension External Calls: Site-to Site 5-digit number Domestic: 9+1 Area Code + Number Int l: 9+011+Country Code + Number Emergency External:
CALL FEATURES USER GUIDE Houston Dallas Austin San Antonio Oklahoma City Table of Contents Account / Authorization Codes.... 3 Advanced Hunting.... 4 Anonymous Call Rejection... 4 Anywhere.... 5 Auto Attendant...
DIGITAL PHONE USER GUIDE 1.800.952.1001 (NH/ME) 1.800.633.8578 (PA) 1.877.959.4862 (MD) 1.877.952.4863 (VA) Atlanticbb.com All Rights Reserved The use, disclosure, modification, transfer or transmittal
User Guide Business Hosted Voice Welcome! We want to help your business connect. We re sure you will enjoy the benefits of these services. Plus our plans will save you money. One call. One bill. One company.