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1 Rate Card International Flats Effective from 2 April 2013 Pricing your mail Once you have selected the service you wish to use, calculate the price using the tables on the following pages. For more information about the International Flats services and to view the user guide, please visit 3 easy steps to calculate your postage cost For each service Multiply the number of items by the price per item Multiply the total weight (excluding the bag weight) by the price per kg Add these two amounts together Format dimensions Letters Flats Packets Minimum size 90 x 140 mm 90 x 140 mm Maximum size 245 x 165 mm 381 x 305 mm Maximum weight 100g 500g Maximum thickness 5mm 20mm Items exceeding one or more of the maximum weight and dimensions of a flat. For maximum dimensions please see the service user guide. 1 Royal_Mail_Int_Flats_April_2013_English.indd 1 04/03/ :16

2 International Flats Unsorted and Zone Sort Rates Priority Delivery aims Western Europe 3-5 days Rest of Europe 3-5 days Rest of World 5-7 days Economy Delivery aims Western Europe 5-10 days Rest of Europe days Rest of World 6-12 weeks Service* Countries Product Code Price per item Price per kg Product Code Price per item Price per kg Unsorted Base Rates All countries* WG WG Unsorted Machinable All countries* WG WG Zone Sort Base Rates European Union* IG IG Rest of World IG IG Zone Sort Machinable European Union* IG IG Rest of World IG IG Volume Discounts Quantity Discount** Flats 3% Flats 4% * VAT will be charged to EU countries for Zone Sort. Unsorted will incur VAT on all mail at the standard rate. ** Discounts apply per sales order per posting. 2 Royal_Mail_Int_Flats_April_2013_English.indd 2 04/03/ :16

3 International Flats Country Sort Low Volume Rates Minimum posting quantity of 500 items per mailing into a mail centre. Western Europe Prices Product Code DG4 DG6 Delivery aims 3-5 days 5-10 days Austria* Belgium* Denmark* Finland* France* Germany* Greece* Iceland Ireland* Italy* Luxembourg* Netherlands* Norway Portugal* Spain* Sweden* Switzerland * Denotes EU Countries that are liable for VAT at the standard rate. 3 Royal_Mail_Int_Flats_April_2013_English.indd 3 04/03/ :16

4 International Flats Country Sort Low Volume Rates continued Minimum posting quantity of 500 items per mailing into a mail centre. Rest of Europe Prices Product Code DG4 DG6 Delivery aims 3-5 days days Bulgaria* Cyprus* Czech Republic* Estonia* Hungary* Latvia* Lithuania* Malta* Poland* Romania* Russia Slovak Republic* Slovenia* Turkey Rest of Europe * Denotes EU Countries that are liable for VAT at the standard rate. 4 Royal_Mail_Int_Flats_April_2013_English.indd 4 04/03/ :16

5 International Flats Country Sort Low Volume Rates continued Minimum posting quantity of 500 items per mailing into a mail centre. Rest of World Prices Product Code DG4 DG6 Delivery aims 5-7 days 6-12 weeks North America USA Rest of North America Middle East Israel Saudi Arabia Rest of Middle East Far East & Australasia Australia China Hong Kong Japan Malaysia New Zealand Singapore Rest of Far East & Australasia Central & South America Brazil Mexico Rest of Central & South America Africa & Asia India South Africa Rest of Africa & Asia Royal_Mail_Int_Flats_April_2013_English.indd 5 04/03/ :16

6 International Flats Country Sort High Volume Rates Minimum posting quantity of 1,000 items per mailing into a regional distribution centre. This option is only available to customers who either: a) mail a minimum quantity of 1,000 items internationally per posting, or b) combine the overseas element with a UK pre-sorted service eg: Advertising Mail, Business Mail and Publishing Mail Volume related discounts are available per sales order per posting Volume Discounts Quantity Discount 4,000-10,000 Flats 3.70% 10,000 + Flats 4.00% Western Europe Prices Product Code DG1 DG3 Delivery aims 3-5 days 5-10 days Austria* Belgium* Denmark* Finland* France* Germany* Greece* Iceland Ireland* Italy* Luxembourg* Netherlands* Norway Portugal* Spain* Sweden* Switzerland Royal_Mail_Int_Flats_April_2013_English.indd 6 04/03/ :16

7 International Flats Country Sort High Volume Rates continued Minimum posting quantity of 1,000 items per mailing into a regional distribution centre. Rest of Europe Prices Product Code DG1 DG3 Delivery aims 3-5 days days Bulgaria* Cyprus* Czech Republic* Estonia* Hungary* Latvia* Lithuania* Malta* Poland* Romania* Russia Slovak Republic* Slovenia* Turkey Rest of Europe * Denotes EU Countries that are liable for VAT at the standard rate. 7 Royal_Mail_Int_Flats_April_2013_English.indd 7 04/03/ :16

8 International Flats Country Sort High Volume Rates continued Minimum posting quantity of 1,000 items per mailing into a regional distribution centre. Rest of World Prices Product Code DG1 DG3 Delivery aims 5-7 days 6-12 weeks North America USA Rest of North America Middle East Israel Saudi Arabia Rest of Middle East Far East & Australasia Australia China Hong Kong Japan Malaysia New Zealand Singapore Rest of Far East & Australasia Central & South America Brazil Mexico Rest of Central & South America Africa & Asia India South Africa Rest of Africa & Asia Royal_Mail_Int_Flats_April_2013_English.indd 8 04/03/ :16

9 Remedial work charges for International Flats Mail which is prepared or presented incorrectly risks being delayed, since we have to remove it from our system and carry out the necessary remedial work. Equally we may incur charges from overseas postal authorities if mail is in breach of international postal regulations. The effect of any remedial work is to slow down the mail and increase costs within the supply chain. Charges for remedial work, as set out in the table below, will be made against the original product codes. These charges are agreed as representing the increased costs to Royal Mail caused by the need to perform the remedial work. Please note that all remedial work will incur VAT at standard rates. Problem Solution Charge Incorrect bag Poster authorises Royal Mail to perform rework 0.50 per bag plus 25 rework fee Overweight bag (above 11kg) Overweight tray (above 10kg) Poster authorises Royal Mail to perform rework 1 per bag / tray plus 25 rework fee Indicia missing or incorrect Poster authorises Royal Mail to apply the correct indicia 0.02 per machinable item plus 25 rework fee 0.08 per non machinable item plus 25 rework fee Incorrect label on bag / container Poster authorises Royal Mail to perform rework 0.50 per bag / container plus 25 rework fee Oversized items (see format dimensions on page 1) Destination country not showing within address Posting Cheque / Sales Order incorrectly completed E.g. Understated items or weight Poster authorises Royal Mail to amend Posting Cheque / Sales Order Poster authorises Royal Mail to process mail at International Mixed Mail Unsorted Rates 2 per line (minimum charge of 25 per page) International Mixed Mail Unsorted rates plus 25 rework fee Changing collection arrangements without 48 hours notice Cancellation of a booked collection without notifying Royal Mail n / a 50 n / a 100 Items not conforming to international postal regulations E.g. Mail displaying a non UK return address If noticed within the UK we will offer you the following options: Advise you of the cost of remedying the error and forwarding the items Where errors are notified to us by the receiving country we will contact the poster and advise on the options available Charge will be advised at the time Charge will be advised at the time All other errors Poster authorises Royal Mail to perform rework Mail will be charged at the current International Mixed Mail Unsorted rates applicable to its destination and format plus 0.01 per item and a 25 rework fee 9 Royal_Mail_Int_Flats_April_2013_English.indd 9 04/03/ :16

10 Help & Advice If you have any questions about these services, please contact either your account manager or a Royal Mail Sales Centre on Calls charged at local rate. Although correct at the date this booklet went to print, from time to time services may be added to, or withdrawn. Up-to-date information may be obtained from a Royal Mail Sales Centre on (Calls charged at local rate) or at You may also be interested in Local look where your mail has the appearance of being posted in the country of destination, please visit Our tracked and secure services if your item is important or of value, please visit Our international response services which makes it easier for your customers to respond to you from abroad. Please visit Royal Mail, the Cruciform and the colour red are registered trade marks of Royal Mail Group Ltd. Royal Mail April 2013 Rate Card Royal Mail Group Ltd All rights reserved. 10 P6663 Royal_Mail_Int_Flats_April_2013_English.indd 10 04/03/ :16

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