The language of

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "The language of"

Transcription

1 The language of

2 An is formed by a fixed discourse structure. The structure is dictated by the software which has become increasingly standardized. Just like in a newspaper article or an academic paper, it is possible to find a fixed sequence of discourse elements. It is more difficult to find out an answer at the questions about the purpose of s and about the most appropriate kind of language which should be used to achieve that purpose.

3 An consists of some functional elements, all of which are similar in purpose to those found in traditional letters and memos. Usually the compose screen has got a bipartite structure, with an upper area (header or heading) and a lower area for the main text (body or message). If we want to attach a file, a third area is available, in which an icon representing the attachment is located.

4 headers The format of the header usually contains four main elements: 1) The e-address to which the message is being sent. 2) The e-address from which the message has been sent. 3) A brief description of the topic of the message (subject). 4) The date and time at which the message is sent.

5 Several optional elements are available within the header area: 1) A space for addresses which are to receive a copy of the message (Cc carbon copy). The message s prime recipient is informed that these copies have been sent. 2) A space for addresses which also receive a copy of the message, but without the prime recipient s knowledge (Bcc blind carbon copy).

6 3) A space in which a symbol (paper clip) appears if an attachment has been added. 4) A space in which a symbol (exclamation mark) appears if a priority is to be given to the message when it is received. There is very limited possibility of usage variation, the information being dictated by the software. Addresses structures are fixed.

7 About copies of messages, some scholars criticize them. If there are many copy recipients, the question of the order in which their addresses are listed may be of relevance. A principle of alphabetical order is advocated. Many scholars studied the language of the subject line. It is the first thing that the recipient looks at, along with the sender s name and so it is a very important element in the decision-making over the priority assigned to the message.

8 Junk mails are usually known to be junk thanks to the subject line (Free Your Life Forever, Win $1,000,000 dollars). Because there is a limit on the number of characters to be displayed in the recipient s Inbox summary, the subject line should be clear, brief, relevant and concrete.

9 It is possible to use the subject line as an introductory element in the message itself (subject line: do you want to.? Body: Yes, you do!). The body of the can be also considered in terms of obligatory and optional elements. The obligatory item is obviously the message. The variation concerns the extent to which it is preceded by a greeting (salutation, opening) and followed by a farewell (signature, closing).

10 Many s have no greeting at all, some of them have an automatically derived Dear X, Hi, X in the opening. Automatic acknowledgements, indicating that a message has been received by a system, or that the recipient is away from the office, do not usually greet.

11 Within institutions, where s are used for the sending out of information and instructions to the staff, it is not necessary a personalized greeting. It is just the same for a general enquiry posted to a group of recipients where the aim is to ask for information for the benefit of all. Between people who know each other, it is very common to send greetingless messages as prompt answer (Arriving message: David, will 7.30 be OK for the talk? Colin Response message: Fine).

12 But actually Crystal himself confesses that in his e- mails an introductory greeting was present most of the times, from most formal to informal. The most frequent greeting formula (Dear David, David, Hi David) seems to confirm that the medium is commonly considered as a means of informal interaction between friends or colleagues. Other factors as mood, time-pressure and so on should be considered in analysing the variations in usage.

13 About the location of the name, the greeting is usually at the head of the message body, spaced away from the main text. With informal messages the location varies. It is usually not spaced and separated and it is the first or second word of the message. Farewells present few possibilities for variation. Two elements are available: a pre-closing formula (Best wishes) and the identification of the sender.

14 Messages usually end with both elements present, due to the influence of traditional letter writing. The usual range of formulae from traditional letter-writing are employed, but the Yours sincerely formula is not used. IDs can be automatically inserted, titles and qualifications may be present.

15 Automatic signatures may be inserted by the mailer software. Some of them consist simply of a person s full name, address and contact details, others add a character note, such as a slogan, a quotation, a logo. The farewell element has two different functions that make it different from traditional letters: 1) It acts as boundary marker (no further scrolling down is needed as no further personalized text is following). 2) It has an extended identity function (it is useful if the e-address is a nickname or does not specify the full name).

16 Notwithstanding the fact that the s guides offer a quite standardized picture, actually it is possible to find a remarkable amount of variation. Cultural differences must be considered. Some cultures are more formal than others and they use what we consider formal language all the time (Japanese). Furthermore there could be differences due to age, personality, profession, background.

17 As with other domains, allowing a range of linguistic options increases the communicative power of the medium. Anyway, people are more influenced by the behaviour of their correspondents than by the recommendations of manuals. Style books about s writing are not different from the ones devoted to older methods. Their content is largely traditional, giving advice on eliminating wordiness and guidance on grammar.

18 Most of these books are prescriptive. Prescriptions result from the 2 factors that define the situation: the limitations imposed by screen and the dynamic nature of the dialogue between sender and receiver. A widely held view is that the message should be entirely visible within a single screenview, without scrolling.

19 It is usually possible, insofar as people use e- mails for rapid conversational exchanges. When messages get longer, the manuals recommend that special attention is paid to the information on the opening screen (provide a strong first paragraph or a summary). An analogy with the inverted pyramid style from newspaper writing is often drawn.

20 An reader and writer should assume that the last paragraph of the message might never be seen. Clarity and intelligibility are both recommended. Writers should use a line-of-white between paragraphs or highlight points in a list and should write short sentences to facilitate reading on screen.

21 But actually there is no guarantee that the message as reproduced on the writer s screen will appear in the same configuration when it reaches the reader s. About the message s intelligibility, it might be thought to be no different from that in any other communication. But the speed with which s are usually written makes it more likely that the reflection process will not take place.

22 Most of the manuals pay lip-service to informal writing and end up with recommending the orthodox rules of the standard language. Misspellings are quite common (ex.: hav eyou got the tikcets yet?) but, unlike what would happen in traditional writing, the reader is not going to make a social judgement on the basis of such data.

23 The same anxiety is expressed over punctuation errors, because they can impede communication. Actually it is very unlikely that misspellings errors and punctuation errors could make the message incomprehensible. The message s coherence is more important. Usually when you write an you expect a reply, so the communicative unit is the exchange.

24 The main linguistic evidence for exchanges is the frequency with which response messages begin with an acknowledgement that there has been a previous message (ex.: yes, I think you re right). An explicit acknowledgement of a previous message is common (thanks for your message). Formality varies greatly. In very short answers it is unlikely to find an acknowledgement.

25 Acknowledgements are also omitted when the text of the previous message is reproduced further down the screen. The message is usually short, but there is individual variation. s from institution are usually much longer. The dialogic character of the exchange is made explicit when you use the reply to author option.

26 Message intercalation, the possibility of answering an e- mail just adding reactions within the just received, is a unique feature of language and a property which could only succeed in an electronic medium. It is possible to recognize the original through the insertion of rightpointing angle brackets at the beginning of each sentence. Example: >I hope to be there by six, though everything depends on >the trains. I know remember last time? >will you be coming by train yourself, or are you driving this time? Car >I know Fred is bringing his car.

27 It is also possible to respond not by adding reactions to selected parts of the original text, but by editing the original text so that only those parts which require reaction are left, just like in a quotation. This procedure has been called framing, because of the way in which the quoted text is demarked typographically (angle brackets).

28 Strengths of framing: A series of points can be answered rapidly. Time and memory are saved, because it is not necessary to scroll down the to find the original remarks and dealing with more points at once saves repeated s. Weaknesses of framing: Meaning can change when words are quoted out of context.

29 Traditional letter-writing presents a facet of the writer s personality through such features as the choice of notepaper, style of paragraphing, signature format and so on. But with the , all the extra meaning is lost. Features such as screen structure, message openings and closings, dialogic structures and framing are central to the identification of e- mail as a linguistic variety.

30 Some scholars stressed the informal features of the message, but these are not indicative of the variety as a whole. Many conversations are of the kind of the question/answer exchanges. Questions, rhetorical questions in particular, are more common in s than in traditional writings. Self-answering is also quite common.

31 is distinctive at a graphic level, there is default screenview for many ers. There is a reduced use of capitalization and smileys are available.

32 To sum up in Crystal s view the s have elements of the memo (fixed header structure), of the informal letter, of the telephone conversation and sometimes of the telegram, but actually it is like none of these. It is formally and functionally unique. Functionally they are quick in obtaining a response. Anyway, there is a widespread feeling that s are not appropriate for particular circumstances as reporting a family death or breaking off a relationship.

33 On the other hand, people has a tendency to self-disclose on the computer. is a perfect means of communication, allowing people to communicate very easily. They have come to be used for some of the purposes of traditional letters (sending of CV), but it has not yet supplanted conventional letter for others.

Table of Contents. 3. Changing your Lotus Notes Password, page Choosing your Letterhead and Signature, page 6

Table of Contents. 3. Changing your Lotus Notes Password, page Choosing your Letterhead and Signature, page 6 Table of Contents 1. Logging onto Lotus Notes, page 3 2. Logging out of Lotus Notes, page 3 3. Changing your Lotus Notes Password, page 4 4. Navigating in Lotus Notes, page 5 5. Choosing your Letterhead

More information

Basics. Setting up an Account. Inbox. Your inbox is your starting place when you open your . Your inbox contains all the s that have

Basics. Setting up an Account. Inbox. Your inbox is your starting place when you open your  . Your inbox contains all the  s that have Email Basics Welcome to Email Basics. Today we will be covering how to send an email, how to add attachments, how to reply or forward an email, and how to use the different folders in your email account.

More information

Outlook 2007 Web Access User Guide

Outlook 2007 Web Access User Guide Outlook 2007 Web Access User Guide Table of Contents Page i TABLE OF CONTENTS OUTLOOK 2007 MAIL... 1 Launch Outlook Web Access... 1 Screen Elements... 2 Inbox... 3 Read Mail... 3 Delete a Message... 3

More information

Along the top of the Inbox is a toolbar with icons for commonly used functions within .

Along the top of the Inbox is a toolbar with icons for commonly used functions within  . Outlook Inbox Once you log on to Outlook on the Web, the default page is your Outlook Inbox. For detailed information about logging into your account see: Getting Started - Logging On. The Inbox Viewer

More information

How to Write a Proper Business Letter

How to Write a Proper Business Letter 1.866.754.6477 www.ultimateestateplanner.com How to Write a Proper Business Letter By Kristina Schneider, Executive Assistant Writing a business letter seems somewhat common knowledge or perhaps common

More information

Writing a letter quiz

Writing a letter quiz Writing a letter quiz Level A 1. Which type of letter is not likely to be formal? A) making a booking B) making a complaint C) email to a friend D) confirming an interview date 2. True or false? When writing

More information

ELECTRONIC MAIL RAYMOND ROSE. Computer Technology Department 2011/12

ELECTRONIC MAIL RAYMOND ROSE. Computer Technology Department 2011/12 ELECTRONIC MAIL RAYMOND ROSE Computer Technology Department 2011/12 ELECTRONIC COMMUNICATION Systems for exchanging information and news were the first applications developed for network communication.

More information

Emptying the trash...18 Webmail Settings...19 Displayed Name...19 Sort by...19 Default font style...19 Service language...

Emptying the trash...18 Webmail Settings...19 Displayed Name...19 Sort  by...19 Default font style...19 Service language... Force9 Webmail 1 Table of Contents Guide Notes...4 About this guide...4 Contacting the author...4 Assumptions...4 Who should read this guide...4 Conventions used in this guide...5 Further Reading...5 Using

More information

IBM Notes Client V9.0.1 Reference Guide

IBM Notes Client V9.0.1 Reference Guide IBM Notes Client V9.0.1 Reference Guide Revised 05/20/2016 1 Accessing the IBM Notes Client IBM Notes Client V9.0.1 Reference Guide From your desktop, double-click the IBM Notes icon. Logging in to the

More information

Microsoft Outlook Basics

Microsoft Outlook Basics Microsoft Outlook 2010 Basics 2 Microsoft Outlook 2010 Microsoft Outlook 2010 3 Table of Contents Getting Started with Microsoft Outlook 2010... 7 Starting Microsoft Outlook... 7 Outlook 2010 Interface...

More information

TECHNOLOGY COMPETENCY ASSESSMENT MODULE Microsoft Outlook

TECHNOLOGY COMPETENCY ASSESSMENT MODULE Microsoft Outlook TECHNOLOGY COMPETENCY ASSESSMENT MODULE Microsoft Outlook This module was developed to assist students in passing the SkillCheck Incorporated Microsoft Outlook Technology Competency Assessment. This module

More information

Outlook Web Access. In the next step, enter your address and password to gain access to your Outlook Web Access account.

Outlook Web Access. In the next step, enter your  address and password to gain access to your Outlook Web Access account. Outlook Web Access To access your mail, open Internet Explorer and type in the address http://www.scs.sk.ca/exchange as seen below. (Other browsers will work but there is some loss of functionality) In

More information

NCMail: Microsoft Outlook User s Guide

NCMail: Microsoft Outlook User s Guide NCMail: Microsoft Outlook 2003 Email User s Guide Revision 1.0 11/10/2007 This document covers how to use Microsoft Outlook 2003 for accessing your email with the NCMail Exchange email system. The syntax

More information

Letter writing Pattern and tips

Letter writing Pattern and tips CHAPTER 7 Letter writing Pattern and tips Most of the high profile examinations are taking descriptive tests nowadays. But have you ever thought that WHY ARE THEY TAKING DESCRIPTIVE TESTS? There are several

More information

Computer Basics 4 Basics Revision 3 ( )

Computer Basics 4  Basics Revision 3 ( ) Computer Basics 4 E-mail Basics Revision 3 (1-10-2014) E-MAIL E-mail or electronic mail allows you to send and receive messages from anyone in the world with an e-mail address. To access e-mail you need

More information

When you complete this module you will be able to: Plan, write, and edit routine and positive messages in memo format, given a workrelated

When you complete this module you will be able to: Plan, write, and edit routine and positive messages in memo format, given a workrelated Writing Memos Learning Outcome When you complete this module you will be able to: Plan, write, and edit routine and positive messages in memo format, given a workrelated scenario. Learning Objectives Here

More information

Electronic Mail etiquette. How to write a proper ?

Electronic Mail  etiquette. How to write a proper  ? KUWAIT UNIVERSITY COLLEGE OF BUSINESS ADMINISTRATION Electronic Mail email etiquette How to write a proper email? Prepared by Dr. Abeer A. Al-Hassan Eng. Hessa A. Al-Humaidan February, 2012 Table of Contents

More information

Outlook: Web Access. Outlook: Web Access AIS Vienna

Outlook: Web Access. Outlook: Web Access AIS Vienna Outlook: Web Access AIS Vienna Table of Contents Introduction to OWA...1 Log On... 1 OWA Workspace... 2 Hiding/Displaying the Reading Pane... 3 Collapsing/Expanding the Outlook Bar... 4 Log Off... 5 Sending

More information

Mobile er (Version 1.0) User's Guide

Mobile  er (Version 1.0) User's Guide Mobile E-mailer (Version 1.0) User's Guide Trademarks Microsoft, Windows, and Windows NT are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

More information

How to Create and Submit a Press Release

How to Create and Submit a Press Release How to Create and Submit a Press Release January 30, 2017 by Crystal Lee Butler Advisor Perspectives welcomes guest contributions. The views presented here do not necessarily represent those of Advisor

More information

PHILADELPHIA POLICE DEPARTMENT DIRECTIVE 12.1

PHILADELPHIA POLICE DEPARTMENT DIRECTIVE 12.1 PHILADELPHIA POLICE DEPARTMENT DIRECTIVE 12.1 Issued Date: 06-11-99 Effective Date: 06-11-99 Updated Date: SUBJECT: OFFICIAL FORMAT FOR WRITTEN COMMUNICATION 1. POLICY A. The following guidelines have

More information

Organizing your Outlook Inbox

Organizing your Outlook Inbox Organizing your Outlook Inbox Tip 1: Filing system Tip 2: Create and name folders Tip 3: Folder structures Tip 4: Automatically organizing incoming emails into folders Tip 5: Using Colors Tip 6: Using

More information

Outlook 2010 Common Tasks

Outlook 2010 Common Tasks Outlook 2010 Common Tasks January 6, 2015 Table of Contents Creating a New Message... 2 Addressing the Message... 2 Using the Address Book... 2 Using the Check Names Icon... 5 Using AutoComplete... 7 Spell

More information

FOR EFFICIENT DICTATION

FOR EFFICIENT DICTATION TIPS FOR EFFICIENT DICTATION Page 1 / 6 1. Why dictate with Philips digital dictation systems? You can talk 7 times faster than you can write so you can record digitally far more speedily than on paper

More information

Best Business Practices

Best  Business Practices Best Email Business Practices Department Jorge Martinez Katy Rau A guide to sending effective emails January 2012 The Hard Truth. Maxims of Business Writing No one wants to read it Almost no one will read

More information

(electronic mail) is the exchange of computer-stored messages by telecommunication.

(electronic mail) is the exchange of computer-stored messages by telecommunication. What is email? E-mail (electronic mail) is the exchange of computer-stored messages by telecommunication. E-mail is one of the protocols included with the Transport Control Protocol/Internet Protocol (TCP/IP)

More information

Hostopia WebMail Help

Hostopia WebMail Help Hostopia WebMail Help Table of Contents GETTING STARTED WITH WEBMAIL...5 Version History...6 Introduction to WebMail...6 Cookies and WebMail...6 Logging in to your account...6 Connection time limit...7

More information

EVERY NATION OUTLOOK WEB ACCESS (OWA) USER S GUIDE

EVERY NATION OUTLOOK WEB ACCESS (OWA) USER S GUIDE EVERY NATION OUTLOOK WEB ACCESS (OWA) USER S GUIDE Exchange 2003 Version Revised September 2005 TABLE OF CONTENTS WHAT S NEW IN OWA 2003?...2 General...2 Inbox and Message Composition...2 Tasks...2 INTRODUCTION

More information

Intro to Business Documents: Business Letters

Intro to Business Documents: Business Letters Intro to Business Documents: Business Letters Computer Applications 1 Objective 3.01: Understand Business Documents Business Letter A form of communication used to convey a formal message to one or more

More information

AN INTRODUCTION TO OUTLOOK WEB ACCESS (OWA)

AN INTRODUCTION TO OUTLOOK WEB ACCESS (OWA) INFORMATION TECHNOLOGY SERVICES AN INTRODUCTION TO OUTLOOK WEB ACCESS (OWA) The Prince William County School Division does not discriminate in employment or in its educational programs and activities against

More information

Effective Communication: Seven Cs

Effective Communication: Seven Cs Effective Communication: Seven Cs For transmitting effective written or oral messages, Certain principles must be followed. These principles are advocated by Francis J. Bergin provide guidelines for choice

More information

Smart Mail: User Manual of Webmail

Smart Mail: User Manual of Webmail Smart Mail: User Manual of Webmail English Version 2.0 1 Content 1 Introduction How to start... 3 Webmail composition... 4 2 Folder/ Mailbox Account/ additional folder... 7 Create mailbox/ folder... 8

More information

Meeting Invitations. Create and Send a Meeting Invitation. 1. Open your Calendar and click the Schedule a Meeting action button. 2.

Meeting Invitations. Create and Send a Meeting Invitation. 1. Open your Calendar and click the Schedule a Meeting action button. 2. Meeting Invitations Create and Send a Meeting Invitation 1. Open your Calendar and click the Schedule a Meeting action button 2. Subject Section: Type a brief description of the meeting in the Subject

More information

IAE Professional s (02)

IAE Professional  s (02) IAE Professional Emails (02) TASK ONE: There are three different styles of writing when it comes to communication via email: Formal This is the style of an old-fashioned letter. Ideas are presented politely

More information

Table of Contents. Options (Automatic Reply, Inbox Rules, Signatures, Security)

Table of Contents. Options (Automatic Reply, Inbox Rules, Signatures, Security) HPCSD June 2014 Table of Contents Accessing Your Email The OWA Window Creating a New Message Attachments Deleting a Message Creating a New Contact Create a Personal Distribution List Options (Automatic

More information

NCMail: Microsoft Outlook User s Guide

NCMail: Microsoft Outlook User s Guide NCMail: Microsoft Outlook 2007 Email User s Guide Revision 1.1 3/9/2009 This document covers how to use Microsoft Outlook 2007 for accessing your email with the NCMail Exchange email system. The syntax

More information

Office 365: . Accessing and Logging In. Mail

Office 365:  . Accessing and Logging In. Mail Office 365: Email This class will introduce you to Office 365 and cover the email components found in Outlook on the Web. For more information about the Microsoft Outlook desktop client, register for a

More information

OUTLOOK WEB ACCESS (OWA) USER S GUIDE. Exchange 2003 Version - OWA Guide

OUTLOOK WEB ACCESS (OWA) USER S GUIDE. Exchange 2003 Version - OWA Guide OUTLOOK WEB ACCESS (OWA) USER S GUIDE Exchange 2003 Version - OWA Guide TABLE OF CONTENTS WHAT S NEW IN OWA 2003?...2 General...2 Inbox and Message Composition...2 Tasks...2 INTRODUCTION TO OWA...3 Web-Based

More information

Business Letters. Business letters are formal letters used for business-to-business, business-to-client, or client-tobusiness

Business Letters. Business letters are formal letters used for business-to-business, business-to-client, or client-tobusiness Business Letters Business letters are formal letters used for business-to-business, business-to-client, or client-tobusiness correspondence. Even though email is commonly used to communicate with a business,

More information

1: Create, receive, reply to and forward messages and attachments

1: Create, receive, reply to and forward  messages and attachments 1: Create, receive, reply to and forward email messages and attachments LEARNING OUTCOMES In this section you will learn how to: understand Microsoft Outlook and email profiles (accounts) understand the

More information

Creating An Account, Using Your Inbox, Sending s and Learn My Way.

Creating An  Account, Using Your Inbox, Sending  s and Learn My Way. E-Mail Creating An E-Mail Account, Using Your Inbox, Sending E-Mail s and Learn My Way. 1 The first thing we are going to do is to create an e-mail account. Having an e-mail account is an easy and free

More information

AGENT VIEW Taking calls

AGENT VIEW Taking calls AGENT VIEW Taking calls Synthesys Taking Call 1 Introduction This chapter provides an overview of the Agent module, used to run callflows both in a live call situation, and in a testing environment. When

More information

Microsoft Entourage 2008

Microsoft Entourage 2008 Microsoft Entourage 2008 Prepared by Computing Services at the Eastman School of Music May 2008 1 Table of Contents Appearance of Microsoft Entourage... 4 Email... 4 Reading New Email... 4 Sending a New

More information

Using Microsoft Office 2003 Intermediate Word Handout INFORMATION TECHNOLOGY SERVICES California State University, Los Angeles Version 1.

Using Microsoft Office 2003 Intermediate Word Handout INFORMATION TECHNOLOGY SERVICES California State University, Los Angeles Version 1. Using Microsoft Office 2003 Intermediate Word Handout INFORMATION TECHNOLOGY SERVICES California State University, Los Angeles Version 1.2 Summer 2010 Table of Contents Intermediate Microsoft Word 2003...

More information

Style Guide December 2001

Style Guide December 2001 Style Guide December 2001 Contents Section 1 Correspondence Addresses...Page 2 Blind Copies and Carbon Copies...Page 3 Date...Page 2 Electronic Communications...Page 9 Enclosures...Page 3 Envelopes...Page

More information

Introduction. Logging in. WebMail User Guide

Introduction. Logging in. WebMail User Guide Introduction modusmail s WebMail allows you to access and manage your email, quarantine contents and your mailbox settings through the Internet. This user guide will walk you through each of the tasks

More information

The Do's and Don'ts of Etiquette

The Do's and Don'ts of  Etiquette EMAIL The Do's and Don'ts of Email Etiquette Image credit: Shutterstock March 25, 2016 Jacqueline Whitmore Author, Business Etiquette Expert and Founder of The Protocol School of Palm Beach When the use

More information

Getting Started with Mail Advanced Web Client. Mail is a full-featured messaging and collaboration application that offers reliable highperformance

Getting Started with Mail Advanced Web Client. Mail is a full-featured messaging and collaboration application that offers reliable highperformance Welcome Getting Started with Mail Advanced Web Client Mail is a full-featured messaging and collaboration application that offers reliable highperformance email with address books. 17_12_Mail_FAQs_2017.12.08_Amended

More information

Setting Up a Paper in APA Style Using Microsoft Word 2008 for MACs

Setting Up a Paper in APA Style Using Microsoft Word 2008 for MACs Setting Up a Paper in APA Style Using Microsoft Word 008 for MACs Open Microsoft Word 008. By default Word opens a new blank document. It is easiest if you create all of these settings before you begin

More information

These instructions can be found on the MCCSC web site Under Outlook Web Access on the lower right, click on Overview of OWA.

These instructions can be found on the MCCSC web site  Under Outlook Web Access on the lower right, click on Overview of OWA. E-Mail: OUTLOOK WEB ACCESS (OWA). Your email address is: username@mccsc.edu These instructions can be found on the MCCSC web site www.mccsc.edu. Under Outlook Web Access on the lower right, click on Overview

More information

Upon completion of this lesson you will be able to: Select an appropriate message type. Send, read, and track mail/phone messages

Upon completion of this lesson you will be able to: Select an appropriate message type. Send, read, and track mail/phone messages Objective: Upon completion of this lesson you will be able to: Select an appropriate message type Use the In and Out Boxes Send, read, and track mail/phone messages Address mail using the Address Book

More information

BUSINESS LETTER BLOCK FORMAT WITH MIXED PUNCTUATION

BUSINESS LETTER BLOCK FORMAT WITH MIXED PUNCTUATION BUSINESS LETTER BLOCK FORMAT WITH MIXED PUNCTUATION February 15, 2003 Start date line 2-10 lines below the letterhead. Usually 6-9 lines below the top margin Ms. Jane M. Smith, President Visual Concepts,

More information

Nom :... Prénom :... Date de naissance :... Filière et lieu de formation choisis :...

Nom :... Prénom :... Date de naissance :... Filière et lieu de formation choisis :... Correcteur- correctrice Candidat-e Examen d admission Examen d admission Discipline : English Date : 01.06.2015 Lieu de l examen : Lausanne Nombre de page(s) ci-après : 7 Durée de l examen : 60 minutes

More information

Outlook Web Access (OWA) PTHS District 209

Outlook Web Access (OWA) PTHS District 209 Outlook Web Access (OWA) PTHS District 209 Table of Contents Welcome to Outlook Web Access (OWA)... 1 To Access Your Proviso E-mail:... 1 If You Use Windows 95 or 98 or 2000 at Home... 2 About the Navigation

More information

Outlook Express. Setting up the View. Toolbar. Listing of messages OUTLOOK BAR. Status Bar

Outlook Express. Setting up the View. Toolbar. Listing of messages OUTLOOK BAR. Status Bar Outlook Express Toolbar Listing of messages OUTLOOK BAR Status Bar Setting up the View Before using Microsoft Outlook, you need to understand the Layout of the program. To setup a view that you are comfortable

More information

ETIQUETTE TIPS. Traci Kasten. Executive Assistant Chief Operations Office x179

ETIQUETTE TIPS. Traci Kasten. Executive Assistant Chief Operations Office x179 EMAIL ETIQUETTE TIPS Traci Kasten Executive Assistant Chief Operations Office 896-0667 x179 tkasten@rrps.net SENDING EMAILS Make sure your email contains a courteous greeting and closing. Address your

More information

Designer TM for Microsoft Access

Designer TM for Microsoft Access Designer TM for Microsoft Access Application Guide 1.7.2018 This document is copyright 2009-2018 OpenGate Software. The information contained in this document is subject to change without notice. If you

More information

Writing formal letters

Writing formal letters Writing formal letters Aug 2011 Page 2 Formal Letters Formal Letters Page 3 Contents Page INTRODUCTION... 1 BASIC STRUCTURE OF A BUSINESS LETTER... 1 Sample Business Letter... 2 USING WORD TEMPLATES TO

More information

CSc Senior Project Writing Software Documentation Some Guidelines

CSc Senior Project Writing Software Documentation Some Guidelines CSc 190 - Senior Project Writing Software Documentation Some Guidelines http://gaia.ecs.csus.edu/~buckley/csc190/writingguide.pdf 1 Technical Documentation Known Problems Surveys say: Lack of audience

More information

Copyright. For more information, please read the Disclosures and Disclaimers section at the end of this ebook. First PDF Edition, February 2013

Copyright. For more information, please read the Disclosures and Disclaimers section at the end of this ebook. First PDF Edition, February 2013 Copyright This ebook is Copyright 2013 Teresa Miller (the Author ). All Rights Reserved. Published in the United States of America. The legal notices, disclosures, and disclaimers in the front and back

More information

E-Postal Services 1. The E-Postal Service is used to targeted groups at NMU. It is NOT used to all students or employee groups.

E-Postal Services 1. The E-Postal Service is used to  targeted groups at NMU. It is NOT used to  all students or employee groups. E-Postal Services 1 The E-Postal Service is used to email targeted groups at NMU. It is NOT used to email all students or employee groups. CONTENTS OF THIS GUIDE Contact Information... 1 Who Can I Email

More information

Accessing WebMail. Logging In. Check your Mail. Main Mail Screen. Reading Messages. Search. Sending a new message

Accessing WebMail. Logging In. Check your Mail. Main Mail Screen. Reading Messages. Search. Sending a new message WebMail Help User Manual Index Accessing WebMail Logging In Check your Mail Main Mail Screen Reading Messages Search Sending a new message Address book Spelling Attaching files Html Text Managing addresses

More information

etiquette rules for effective replies

etiquette rules for effective  replies Page 1 of 7 Home Email Software Books Links Contact policy Search This site explains how to send effective email replies. It discusses why email etiquette is necessary, lists email etiquette rules, and

More information

1. Go to the UTAS web site: 2. Hover the mouse over Study to open the drop down menu and click on the Webmail link.

1. Go to the UTAS web site:  2. Hover the mouse over Study to open the drop down menu and click on the Webmail link. UTAS Webmail Most communication with UTAS will take place via webmail. You will receive a webmail account when you enrol and your webmail address will be on your enrolment acceptance letter. You must check

More information

CSc Senior Project Writing Software Documentation Some Guidelines

CSc Senior Project Writing Software Documentation Some Guidelines CSc 190 - Senior Project Writing Software Documentation Some Guidelines http://gaia.ecs.csus.edu/~buckley/csc190/writingguide.pdf Technical Documentation Known Problems Surveys say: Lack of audience definition

More information

WORD XP/2002 USER GUIDE. Task- Formatting a Document in Word 2002

WORD XP/2002 USER GUIDE. Task- Formatting a Document in Word 2002 University of Arizona Information Commons Training Page 1 of 21 WORD XP/2002 USER GUIDE Task- Formatting a Document in Word 2002 OBJECTIVES: At the end of this course students will have a basic understanding

More information

This factsheet intends to provide guidance on how you can manage your s. You will discover:

This factsheet intends to provide guidance on how you can manage your  s. You will discover: Summary This factsheet intends to provide guidance on how you can manage your emails. You will discover: Why it is important to manage your emails Guidance for approaching email management How to identify

More information

Memorandums and Letters

Memorandums and Letters Memorandums and Letters Keyboarding Objective 04.03 Apply correct memo and letter formats. What are Memorandums? A memorandum is a short message from one person to another in the same business or organization.

More information

Office365 End User Training & Self-Service Migration Manual

Office365 End User Training & Self-Service Migration Manual Office365 End User Training & Self-Service Migration Manual Version 1.0 University Systems and Security 5/25/2016 1 P a g e Table of Contents 2 P a g e Table of Contents Introduction to Office365... 4

More information

Introduction To Mozilla Thunderbird. Bob Booth January 2008 AP-Tbird1

Introduction To Mozilla Thunderbird. Bob Booth January 2008 AP-Tbird1 Introduction To Mozilla Thunderbird. Bob Booth January 2008 AP-Tbird1 University of Sheffield Contents 1. Introduction...3 2. Installing Thunderbird on Campus PCs...4 2.1 MANAGED XP SERVICE... 4 2.2 PERSONAL

More information

bla bla OX App Suite User Guide

bla bla OX App Suite User Guide bla bla OX App Suite User Guide OX App Suite OX App Suite: User Guide Publication date Wednesday, 10. April 2013 Version 7.0.1 Copyright 2006-2013 OPEN-XCHANGE Inc., This document is the intellectual property

More information

Outlook Skills Tutor. Open Outlook

Outlook Skills Tutor. Open Outlook Outlook Skills Tutor Lakewood School District Open Outlook Working with the Inbox Receiving new email Sorting your Inbox Reading email Using the Reading Pane Sending, replying to, and forwarding messages

More information

19. Bulleted and Numbered Lists

19. Bulleted and Numbered Lists Kennesaw State University DigitalCommons@Kennesaw State University Sexy Technical Communications Open Educational Resources 3-1-2016 19. Bulleted and Numbered Lists David McMurray Follow this and additional

More information

MAJORDOMO - CREATING AND MANAGING LISTS (ADMINISTRATORS) - QUICK GUIDE

MAJORDOMO - CREATING AND MANAGING LISTS (ADMINISTRATORS) - QUICK GUIDE MAJORDOMO - CREATING AND MANAGING LISTS (ADMINISTRATORS) - QUICK GUIDE INTRODUCTION This document is designed for list administrators people who wish to create and manage mailing lists. There are three

More information

MANAGING YOUR MAILBOX: TRIMMING AN OUT OF CONTROL MAILBOX

MANAGING YOUR MAILBOX: TRIMMING AN OUT OF CONTROL MAILBOX MANAGING YOUR : DEALING WITH AN OVERSIZE - WHY BOTHER? It s amazing how many e-mails you can get in a day, and it can quickly become overwhelming. Before you know it, you have hundreds, even thousands

More information

For Palm TM Handhelds. Version 1.2. User s Guide

For Palm TM Handhelds. Version 1.2. User s Guide For Palm TM Handhelds Version 1.2 User s Guide Copyright 1999-2000 America Online, Inc. All rights reserved. AOL Mail, version 1.2, User s Guide Fourth Printing, April 2000 This document contains valuable

More information

The Do s and Don ts of Communicating Effectively

The Do s and Don ts of Communicating Effectively The Do s and Don ts of Communicating Effectively It all started with: Then came verbal communication: Finally, technology was introduced. Webster states: It is. 1. the act or process of communicating;

More information

Webmail 7.0 is an online client which runs in your web browser. Webmail 7.0 allows you to access your , contact list, and calendar from

Webmail 7.0 is an online  client which runs in your web browser. Webmail 7.0 allows you to access your  , contact list, and calendar from Webmail 7.0 is an online email client which runs in your web browser. Webmail 7.0 allows you to access your email, contact list, and calendar from any computer with an internet connection and a web browser.

More information

NOT FOR SALE Microsoft Outlook Microsoft Office 2010 Specialist and Expert Certifications

NOT FOR SALE Microsoft Outlook Microsoft Office 2010 Specialist and Expert Certifications Microsoft Outlook 00 Appendix C Microsoft Office 00 Specialist and Expert Certifications What Are Microsoft Office Specialist and Expert Certifications? Microsoft Corporation has developed a set of standardized,

More information

Editorial Style. An Overview of Hofstra Law s Editorial Style and Best Practices for Writing for the Web. Office of Communications July 30, 2013

Editorial Style. An Overview of Hofstra Law s Editorial Style and Best Practices for Writing for the Web. Office of Communications July 30, 2013 Editorial Style An Overview of Hofstra Law s Editorial Style and Best Practices for Writing for the Web Office of Communications July 30, 2013 What Is Editorial Style? Editorial style refers to: Spelling

More information

Use mail merge to create and print letters and other documents

Use mail merge to create and print letters and other documents Use mail merge to create and print letters and other documents Contents Use mail merge to create and print letters and other documents... 1 Set up the main document... 1 Connect the document to a data

More information

Outlook Web Access (OWA) Tutorial

Outlook Web Access (OWA) Tutorial Outlook Web Access (OWA) Tutorial Outlook Web Access 2010 allows you to gain access to your email messages, calendars, contact, tasks and public folders from any computer with internet access. How to access

More information

INTRODUCTION TO Part 3

INTRODUCTION TO  Part 3 TECH SAVVY SENIORS The NSW Tech Savvy Seniors program is a key initiative of the NSW Ageing Strategy and the Telstra Digital Literacy Strategy. Victorian Tech Savvy Seniors is a Seniors Card Age Friendly

More information

Exsys RuleBook Selector Tutorial. Copyright 2004 EXSYS Inc. All right reserved. Printed in the United States of America.

Exsys RuleBook Selector Tutorial. Copyright 2004 EXSYS Inc. All right reserved. Printed in the United States of America. Exsys RuleBook Selector Tutorial Copyright 2004 EXSYS Inc. All right reserved. Printed in the United States of America. This documentation, as well as the software described in it, is furnished under license

More information

Cyber Security Guide for NHSmail

Cyber Security Guide for NHSmail Cyber Security Guide for NHSmail Version 3.0 February 2017 Copyright 2017Health and Social Care Information Centre. The Health and Social Care Information Centre is a non-departmental body created by statute,

More information

Microsoft Word 2003 for Windows, Part 2

Microsoft Word 2003 for Windows, Part 2 Microsoft Word 2003 for Windows, Part 2 In this workshop, the following Word 2003 features will be covered: Creating and using Tables Formatting text using Styles Using MailMerge Arranging text in Columns

More information

205CDE: Developing the Modern Web. Assignment 1: Designing a Website. Scenario: D Bookshop

205CDE: Developing the Modern Web. Assignment 1: Designing a Website. Scenario: D Bookshop 205CDE: Developing the Modern Web Assignment 1: Designing a Website Scenario: D Bookshop Introduction I decided to make a second hand bookshop website. There are some reasons why I made this choice. Mainly

More information

MYINBOX YOUR ONLINE MESSAGING CENTRE USER GUIDE Issue March 30, 2009

MYINBOX YOUR ONLINE MESSAGING CENTRE USER GUIDE Issue March 30, 2009 MYINBOX YOUR ONLINE MESSAGING CENTRE USER GUIDE Issue 1.1.0 - March 30, 2009 1 CONTENTS 1 INTRODUCTION TO MYINBOX... 4 1.1 OVERVIEW... 4 1.2 ADDITIONAL FEATURES... 5 1.3 NAVIGATING MYINBOX... 6 2 EMAIL

More information

BEGINNING GroupWise 7.0

BEGINNING GroupWise 7.0 BEGINNING GroupWise 7.0 Distributed by the Administrative Technology User Support Department under the direction of Dr. Russell Clukey, Executive Director, Support Services. Feel free to contact the AT

More information

Section 2. Sending s

Section 2. Sending  s Start IT (itq) Using E-mail Section 2 Sending E-mails Topics contained within this section: Composing E-mail Using Addressing Using Spell Checking Sending Messages Understanding Guidelines Outlook 2007

More information

Lotus Notes. Web Version. To access you from the web, go to this website: Remember: Log in using your QC Username.

Lotus Notes. Web Version. To access you  from the web, go to this website: Remember: Log in using your QC Username. Lotus Notes Web Version To access you e-mail from the web, go to this website: Faculty/Staff: https://mail.qc.cuny.edu/ Students: https://qcmail.qc.cuny.edu Remember: Log in using your QC Username. Once

More information

Boise State University. Getting To Know FrontPage 2000: A Tutorial

Boise State University. Getting To Know FrontPage 2000: A Tutorial Boise State University Getting To Know FrontPage 2000: A Tutorial Writers: Kevin Gibb, Megan Laub, and Gayle Sieckert December 19, 2001 Table of Contents Table of Contents...2 Getting To Know FrontPage

More information

. Help Documentation. This document was auto-created from web content and is subject to change at any time. Copyright (c) 2018 SmarterTools Inc.

. Help Documentation. This document was auto-created from web content and is subject to change at any time. Copyright (c) 2018 SmarterTools Inc. Help Documentation This document was auto-created from web content and is subject to change at any time. Copyright (c) 2018 SmarterTools Inc. Email Email Overview SmarterMail users can send and receive

More information

Reference Services Division Presents WORD Introductory Class

Reference Services Division Presents WORD Introductory Class Reference Services Division Presents WORD 2010 Introductory Class CLASS OBJECTIVES: Navigate comfortably on a Word page Learn how to use the Ribbon tabs and issue commands Format a simple document Edit,

More information

How to Encrypt Files Containing Sensitive Data (using 7zip software or Microsoft password protection) How to Create Strong Passwords

How to Encrypt Files Containing Sensitive Data (using 7zip software or Microsoft password protection) How to Create Strong Passwords How to Encrypt Files Containing Sensitive Data (using 7zip software or Microsoft password protection) How to Create Strong Passwords School IT Systems Support Standards and School Effectiveness Hertfordshire

More information

PERFECT-EDIT.COM PROFESSIONAL EDITING & WRITING SERVICE. About Perfect Edit

PERFECT-EDIT.COM PROFESSIONAL EDITING & WRITING SERVICE. About Perfect Edit About Perfect Edit PERFECT-EDIT. COM offers professional Editing and Writing Services for the discerning author and publisher. Our expertise covers the literary genre: Fiction-novels, Story books; Nonfiction:

More information

Using vletter Handwriting Software with Mail Merge in Word 2007

Using vletter Handwriting Software with Mail Merge in Word 2007 Using vletter Handwriting Software with Mail Merge in Word 2007 Q: What is Mail Merge? A: The Mail Merge feature in Microsoft Word allows you to merge an address file with a form letter in order to generate

More information

Mail Merge Mailings Tab

Mail Merge Mailings Tab Mail Merge Mailings Tab Mail merge is used to create a set of documents, such as a form letter or envelopes, that is sent to many customers or to create a sheet of labels. Each letter, envelope, or sheet

More information

Lesson 25 Communication Services

Lesson 25 Communication Services Communication Services Computer Literacy BASICS: A Comprehensive Guide to IC 3, 3 rd Edition 1 Objectives Identify types of electronic communication. Describe users of electronic communication. Identify

More information

How to Encrypt Files Containing Sensitive Data (using 7zip software or Microsoft password protection) How to Create Strong Passwords

How to Encrypt Files Containing Sensitive Data (using 7zip software or Microsoft password protection) How to Create Strong Passwords How to Encrypt Files Containing Sensitive Data (using 7zip software or Microsoft password protection) How to Create Strong Passwords School IT Systems Support Herts for Learning Ltd SROB220, Robertson

More information