CUSTOMER CONTROL PANEL... 2 DASHBOARD... 3 HOSTING &

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1 Table of Contents CUSTOMER CONTROL PANEL... 2 LOGGING IN... 2 RESET YOUR PASSWORD... 2 DASHBOARD... 3 HOSTING & WEB FORWARDING... 4 WEBSITE... 5 Usage... 5 Subdomains... 5 SSH Access... 6 File management... 7 File manager... 7 Databases... 8 Custom error pages... 9 SafeZone Add a New mailbox Catch all Change password Settings Webmail Spam Forwarding Auto reply Mailbox space VPS VPS DASHBOARD Server Information Server Analytics Access details Restart CLOUD SERVERS CLOUD SERVER DASHBOARD Server Information Server Analytics Access details Restart Firewall groups ONLINE STORAGE ONLINE BACKUP... 20

2 Customer Control Panel Logging in Open a web browser and navigate to Enter your username in the Username box, enter your password in the Password box and click the Log in button. Reset your password Open a web browser and navigate to Click the Reset your password link

3 Step 3 Enter your username into the Username box and click the Request reminder button. Step 4 An will be sent to the address we have on record. Click the link within the which will direct you to a page that will allow you to choose a new password. Dashboard Your control panel dashboard will give you access to the tools you need to manage and configure your services. From the dashboard you can access your web hosting and configuration and setup instructions. You can also manage any virtual or cloud servers you have purchased. You can also manage any online backup and online storage solutions. Access to these tools can be made via the primary navigation menu. On smaller screens, such as smartphone and tablets, these will instead appear as icons. Your dashboard will also display your contact details and will list any planned maintenance work and service affecting issues.

4 Hosting & The Hosting & menu will provide access to the tools to manage your web site and addresses. This page will list all of the packages you currently have. 1. The first column will show the domain name associated with your package. 2. The second column is the type of package you have purchased 3. The last column will provide buttons to give you access to the features of the package. When you click on the domain name, you will see the dashboard for that specific domain. Depending in the type of package you have purchased, the dashboard will adapt to provide you the tools you need. Web forwarding Web forwarding will redirect visitors to your website to another of your choice. When you enable forwarding you can specify the destination URL and apply a redirection type. 301 Moved permanently tells Search Engines that your domain has permanently moved to the new URL. Any link that appears for your old domain will be updated to navigate users to the new domain. This is recommended for SEO. 302 Moved temporarily tells Search Engines that your website has only temporarily moved. Links will not be updated. Masked simply hides your destination URL behind your domain. When choosing this option the Masking options will become available.

5 Website Hosting packages have many configurable options. You will initially see an overview of your package. It will confirm the name of your package, the operating system your domain is using, the web server IP address and the scripting options available. Usage You can also see how much of your web space you have so far used. Subdomains Sub domains allow you to dedicate parts of your domain name to specific uses. For instance if you have a domain such as ralphtech.co.uk, you will usually find your website at the www subdomain. You could also have a subdomain called shop, blog or webmail. When setting up a subdomain, you will need to have your shop, blog or webmail software installed in your hosting package. It will then be installed in a specific location such as htdocs/shop or htdocs/software/blog, for example. A subdomain will then allow you to create a URL such as shop.ralphtech.co.uk which is also a more user friendly way of saying On the Domains tile, select the link telling you how many you have used. Select Create New Subdomain Step 3 Enter the name of your subdomain and the location to which it should refer.

6 Step 4 Click Add Subdomain Step 5 Your subdomain is now created. SSH Access SSH is a tool that allows you to access your area of our web servers. It is only available to packages hosted on a Linux Operating System and you will need a tool such as PuTTY to connect. SSH is very powerful and care must be taken in its use. Before being able to use SSH, you must create your own access details. Select Access details from the SSH Access tile. You will next see the host address to use with PuTTY and your unique username. Step 3 Click Change SSH password and define your SSH password. It may take a few minutes to apply your password.

7 File management When you want to upload new content to your website, you will need to use an FTP account and FTP software. There are two types of FTP account 1. The Master account provides complete access to all files and folders. A Master account will always have a username matching your domain and the host name will always be ftp.<domainname>. You can only change the password of the Master account. 2. A Custom account can be created to limit access to certain locations or restrict access to read only. A Custom FTP account can have customised usernames and permissions. For example, you could limit a developer to a specific project folder and protect the rest of your site. File manager The File manager will also allow you to access your files and perform your upload and download of files. To use the filemanager, you will use wither the master or custom FTP account details. FTP Username: Enter your FTP username. FTP Password: Enter the password you use to login to the FTP. Initial directory: Leave this blank to log in to the root folder of your site. Passive mode: Tick this box. SSL: Tick this box to provide a secure, but slower, connection (Optional). Language: Choose your language. FTP Mode: Leave Automatic selected. Once you are logged in you will see a list of files and folders in the current folder. You can click any folder to view the contents, and any file to open that file. You can also use the tick boxes on the left of the file / folder name to select multiple files. Above the list and to the right are the selection action buttons. You can use these to modify and files or folders you have selected.

8 Copy: Copy the selected files/folders to another folder. Move: Move the selected files/folders to another folder. Delete: Delete the selected files/folders. Rename: Rename the selected files/folders. Chmod: Change user permissions on selected items. (Linux servers only) Download: Save selected files to your local computer. Zip: Compress selected files/folders into a zip archive. Unzip: Extract selected zip archives. Size: View the total size of all selected items. Search: Search for keywords within the selected files or folders. To the left of these, above the file list are a few more buttons. New dir: Create a new folder within the current directory. New file: Create a new text file. Upload: Upload files. Java Upload: This is a more advanced method of uploading multiple files using a Java Applet. When you upload your website using the Upload or Java Upload buttons, any files that already exist will be overwritten if you upload a file of the same name. Databases You can add a database to your site using the databases tile. You can add either a MySQL database or MS SQL database, depending on the package you have purchased. Once added, you will see it listed together with its IP and usage. To access the database you will need to create an administrative user. Select the database you want to create a database user for. Step 3 Enter a username Step 4 Select Add user Select the Give this user DBO access. This is necessary in order to have full access to your database. Step 5 Define and confirm a password

9 Custom error pages When a problem is encountered using your website, you can customise your own error pages. There are several common errors that occur such as receiving a 404 Page Not Found when someone tries to view a page that doesn t exist. If you haven t already done so, you will need to upload your error page(s) using FTP or SSH. Step 3 Enable the custom error pages by turning Custom Error Pages ON You will then need to define the location of your error page. This page will be displayed when a specified error is encountered. Step 4 Test your error page by selecting the TEST PAGE button.

10 SafeZone A safe zone will allow you to password protect an area of your website. This could be a member only restricted area that requires a username and password to access. The SafeZone allows you to manage your users and limit the places they can access. You will first need to specify the area to protect, so select Secure New Folder A list of folders will then appear. If you need to add one, you can do this via FTP or SSH Step 3 You will now see a list of secured folders. Step 4 Select Manage Folder to define users that can access a folder. Step 5 Click Add User Step 6 If you want to create a new user, enter a username for them to use and a password. If you want an existing user to access the folder, choose them from the drop down list.

11 There are many different types of mailbox available. There are the very simple, feature poor, but cost effective mailboxes all the way up to the business grade and collaborative Exchange mailboxes. Depending upon your package, you will have a number of each available to you. All control of your mailboxes is performed via your dashboard Select HOSTING & Choose the domain whose mailboxes you want to administer Step 3 Select Finished You are now using your mailbox dashboard. Yours may look a little different as it will represent the array of mailboxes available to you. You will notice that you have a quota of mailboxes you can create.

12 Add a New mailbox Select Add next to the type of mailbox you want to setup. Your selection will be confirmed. If you want to see the features of your mailbox, click? Step 3 Enter the mailbox address Step 4 Enter the display name. This will be the name that appears in a recipient s mailbox. For instance, the address could be fred.bloggs but the display name could then be Fred Bloggs Step 5 Enter the first and last name of the user. Step 6 Define and verify a password. Click Save Finished Your mailbox has now been created and you will now see the tools available for your mailbox such as spam filtering, mail forwarding, auto responders etc.

13 Catch all By default, if someone gets the spelling of one of your mailboxes wrong, it will be returned to sender with a message along the lines of User unknown or User not at this address. You may have encountered these non-delivery report (NDR) or bounced messages yourself. You can optionally change this behaviour to forward all s that would have otherwise have bounced to another address. On your domain dashboard, you will see the CATCH-ALL option which is set to Return to Sender by default Change password Password can be changed via the dashboard Select HOSTING & Choose the domain whose mailboxes you want to administer Step 3 Select Step 4 Select Change Mailbox Password Step 5 Enter and confirm the new password Step 6 Click Change Password Finished The password has now been changed. It may take a few minutes for the password to be updated. You can then reconfigure your computer and devices to use this new password.

14 Settings There are many ways to access your . If you want to setup your computer or mobile device, you can find the settings you need in the Desktop Software settings tile. When configuring your device, you need a few key details: Username: This is your address Password: This is the password you chose for the mailbox Incoming mail server: This will be displayed in the desktop software settings Outgoing mail server: This will be displayed in the desktop software settings Incoming mail server Port: 995 for POP3 or 994 for IMAP Outgoing mail server Port: 465 Authentication: SSL. For some Apple devices, SSL will be a check box and the authentication will be Password Webmail You can also access your mailbox using a web browser. With the variety of mailboxes we offer, each with their own set of features and benefits, some mailboxes require a different webmail tool. You can find your specific web mail URL within the mailbox dashboard. Select HOSTING & Choose the domain whose mailboxes you want to administer Step 3 Select Step 4 Select the mailbox you want to find the Webmail URL for Step 5 Look for the Webmail, Outlook Web App or Login to your mailbox tiles. These will provide you with the URLs to use to access your online. Some options will also allow you to change your password, but you can simply use the password you have already selected.

15 Spam Most types of mailboxes are protected with a Spam filter. On all qualifying mailboxes, this is enabled by default. Its default settings will block most Spam and any that is detected will still be delivered, but the subject line of the will now also include the word SPAM You can configure how aggressive the Spam filter is, and also opt for it to delete s it detects as Spam rather than deliver them. Select HOSTING & Choose the domain whose mailboxes you want to administer Step 3 Select Step 4 Select the mailbox for which you want adjust the Spam filter. Step 5 Select Settings from the Mailbox management tile. In this example, the filter is set to the default 5/15. Step 6 You can change how aggressive the spam filter is and change what action is performed on an it thinks is Spam. 1 is the most aggressive 5 is the default 15 is the least aggressive Trusted Sender List You can also specify addresses you trust. Simply enter the address and Add it to your list. Any from these addresses will not be checked by the spam filter. Block list You can also block repeat Spam offenders. Simply enter the address and Add it to your list. Any from these addresses will always be blocked by the spam filter.

16 Forwarding If you want to forward copies of s sent to a mailbox to another address you can use mail forwarding. addresses added to the list of destination addresses will each receive a copy of the original . The Keep a copy of each mail in the mail box will retain the original mail. If this option is unselected, the will be forward to the destination addresses and then removed. Auto reply An auto reply is commonly known as an out of office notification. For Exchange mailboxes, this can be setup in the Outlook Web App or within the Outlook application on your computer. For POP and IMAP mailboxes, you can manage this via the Autoreply Message tile. You simply need to enable the service when you want to activate the message and disable it when you are back in the office. Once enabled, you can enter your message.

17 Mailbox space Mailboxes have storage limits. Some are limited to storing 1GB worth of s, whilst others have up to 50GB available. An itself is relatively small, but once images and attachments are included, their size can quickly grow. If you opt to leave your s on our servers, you can eventually out grow your storage limits. One option could be to upgrade your mailbox so that it has more storage available, but another option could be to remove old or large s. Delete s older than x days Delete s larger than x KB Delete all VPS A Virtual Private Server (VPS) is a fully functioning server that's simulated within a physical host server. One host server can be split into several virtual servers, each running independently of each other and with varying specifications. The main difference between a virtual server and a hosting package is that you are in charge of the operating system and can install your own software, giving you greater flexibility. VPS dashboard You can access your Virtual Private Servers from the VPS menu option You servers will be listed showing the Operating system installed, the name you have given to the server, its primary IP address, the reference ID of the server and its current status. Each server will have its own dashboard where you can access your server information, analytics and access details. Server Information The server information page will show you your selected server specification, your network settings and how to access the server.

18 Server Analytics You can see how your server has been performing over the past 24 hours, 1 week or 4 weeks and can see the CPU, RAM, Network bandwidth and disk space usage. Access details This will reveal the username and password you need to access your server. For windows servers, you will have full administrator access using a remote desktop connection. Linux server are accessed using root and an SSH client such as PuTTY If you change your password, this page will NOT be updated. The password is the password defined when the server was built. We recommend you change your password as soon as possible and Remove the page If you have installed Plesk or cpanel with your server, you can also see their respective control panel access information. Restart The VPS dashboard also allows you to remotely control a reboot of your server. If your server becomes unresponsive, you can try a simple restart, just as you would with your own computer or device. Cloud servers A Cloud Server (VPS) is a fully functioning server that's simulated within a physical host server. One host server can be split into several virtual servers, each running independently of each other and with varying specifications. The main difference between a Cloud server and a Virtual server is that you can create a group of servers and limit access between them. You have full control the operating system where you can install your own software, but can also create firewalls between servers and limit network traffic. Cloud server dashboard You can access your Cloud servers from the Cloud server s menu option You servers will be listed showing the name you have given to the server, the Operating system installed, its primary IP address, its current status and the Firewall group the server is currently using.

19 Server Information The server information page will show you your selected server specification, your network settings, how to access the server and the Firewall groups Server Analytics You can see how your server has been performing over the past 24 hours, 7 days or 30 days and can see the CPU, RAM and Network bandwidth. Access details This will reveal the username and password you need to access your server. For windows servers, you will have full administrator access using a remote desktop connection. Linux server are accessed using root and an SSH client such as PuTTY If you change your password, this page will NOT be updated. The password is the password defined when the server was built. We recommend you change your password as soon as possible and Remove the page If you have purchased Plesk or cpanel with your server, you can also see their respective control panel access information here. Restart The Cloud server dashboard also allows you to remotely control a reboot of your server. If your server becomes unresponsive, you can try a simple restart, just as you would with your own computer or device.

20 Firewall groups Cloud Firewalls are a separate layer of security that sits between the Internet and your Cloud Servers. They are designed to control what type of network traffic is permitted before it reaches server. Cloud Firewalls also introduce Firewall Groups which can be used to organise your Cloud Servers and customise rules for each group. You can also limit traffic so that only servers within specified Firewall Groups can communicate with each other. A Firewall group can contain one or more Cloud Servers. All Cloud Servers within a Firewall Group share the same firewall rules, allowing you to control traffic to your Cloud Servers in bulk. Using the default group as an example the ports commonly used by Plesk, ssh, Windows remote desktop and ICMP (used for analytics) are all permitted and can be accessed anywhere. All other network traffic is blocked. You can create your own group and Add and Remove rules to suit your purpose. For instance, if the server is a mail server, you may choose to clock the and traffic but allow POP3 and SMTP Online Storage Online storage is a fast, secure and reliable way of storing key company data off-site. Hosted within our state-of-the-art data centre, you can use different methods of uploading and downloading your data, and access it from any internet-enabled computer. All your storage areas can be accessed via the ONLINE STORAGE menu You can access the files in each storage account using the URL Each storage area will have its own username and password with which you can access the file manager. Alternatively you can map a drive on your computer to the storage area and use it as you would any other drive on your computer. You can also use FTP to access your files. Online Backup Online Backup provides protection for all your important data and files. The simple, fast and reliable service is configured quickly to provide an off-site secure backup, ensuring your data can be recovered quickly, should the worst happen. You can schedule automatic backups so there is no need to remember to run backups. You can simply schedule an automatic backups for your data, or set multiple schedules for individual files and folders. As well as being compatible with applications such as MSSQL backup and MS Exchange backup, you can also download NovaStor directly through your dashboard.