Cardiff City FC Ticket Website Help Guide

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1 Cardiff City FC Ticket Website Help Guide Activating your account. If you have never purchased a ticket via our eticketing account using your Season Ticket or Gold Membership number then you will need to activate your account online. To do this please visit the login page and click the activate my account button underneath the login area. You will then be taken to a screen which asks for your fan number and surname: Please enter your current FAN ID number and surname, and click Find My Account. You will then be taken to a screen to complete / update your account details. Once you have completed entering your details please click the complete registration button to create your account.

2 Once created, you will be able to see any active Season Ticket / membership privileges. If you are a current Season Ticket holder and have created an online account now please note this will not link to your Season Ticket, instead it will issue you a new FAN ID and so will not allow privileges to access this fixture. Please go back to the main page ticket hub, and sign in again but this time activate your account by clicking have an existing account? activate it now and follow instructions.

3 Cardiff City FC 2018/19 Season Tickets If you are a current Season Ticket Holder then your Season Ticket seat will be reserved for you to purchase for a limited amount of time, in order to select your seat please ensure you log in to your eticketing account (linked to your Season Ticket). To check this, once you have logged in please go to my account and cross reference the FAN ID listed. If you have activated the correct account, you will see the option You have a Season Ticket renewal for season 2018/19. Please be advised that your reservation will not be available until the event is on-sale. If you are trying to purchase for additional Season Ticket holders and their seats do not show here, please skip to the section further down this guide titled How do I buy tickets for other members/season Ticket holders online?. Please select the option renew now to renew your Season Ticket. Your reserved Season Ticket(s) will display as below. Select the seats you wish to purchase and click proceed to checkout.

4 Your next page should look like the below: At this stage you will need to: 1) Choose your method of payment. If you decide to pay via card, a 5 admin fee per Season Ticket will be applied and then you will need to follow points 2 and 3. 2) Please select an amount for a donation to Cardiff City FC Foundation official Charity of Cardiff City Football Club. Please note, you do not have to make a donation but you will need to select an amount in order to proceed. 3) If you have chosen your options for points 1 and 2 please click review order. You will then be taken to a page similar to the below:

5 If you are happy with your order, please review our terms and conditions. If you are happy with the terms and conditions please tick to say that you agree and click complete purchase. You should receive a confirmation if you are successful. If you have chosen to pay via instalment plan, please be advised that our application is subject to acceptance by V12 Finance Ltd. You will need to click the next button as below: Once you have clicked the Next button, you will see some new options in the grey box as below:

6 Please select your preferred finance option and click the next button. There will be a further 5 steps for you to complete and then you should see the following screen: If you are happy with your choice, please click the confirm finance plan button and your screen should resemble the screenshot below:

7 Please select your amount for the foundation donation using the drop down box. Please Select (foundation donation 0.00) if you do not wish to donate. You will then need to click Review Order to proceed to the next screen. You will then be taken to a page similar to the below: If you are happy with your order, please review our terms and conditions. If you are happy with the terms and conditions please tick to say that you agree and click complete purchase. You should receive a confirmation if you are successful. Please be advised that if you are paying via finance instalments your application is only half complete. You will be send an by V12 Finance with a link to complete your application. You will need to follow the steps on the link to apply for your finance agreement. It is at this stage that you will be told if you are successful with your application. The final decision on your acceptance is made by V12 Finance. If you are unsuccessful in your application you will need to contact the ticket office to pay in full to secure your seat before 08/04/2018. If you have not received a confirmation or an from V12 Finance LTD after completing this process. Please contact the ticket office to enquire.

8 How do I buy tickets for other Members/Season Ticket Holders online? To purchase tickets online for friends or family they will need to firstly activate their account online (if help is required doing this please see our guide to activating your account online). You can use the same address to register more than one FAN ID online but we advise you to use a different password for each account as the online system cannot differentiate between two accounts with the same login details. Individual addresses are preferred. Once you have registered each individual you will need to add your friends/family to your network in the my account section once you have logged into your eticketing account. Once you have clicked the my network section as seen above please click the add member button in order to add a friend/family member to your network. You will then be prompted to enter your friend/family members surname and FAN ID Number under the search for an existing member tab.

9 Please click search when you have entered the correct details please click the add member button as seen below: Once you have added the member into your network they will appear in your network as per below:

10 If you wish to purchase reserved tickets for cup fixtures or Season Tickets etc you will need to your friend/family members permission to do so. You can do this by clicking on the arrow next to your friend/family members name/fan ID and click edit next to your friend/family members id as shown below: Once you have completed this step. You will be prompted with an option to request to manage your friend/family member s ticket online. Please click the send request button as shown below:

11 If you have completed this step correctly, your screen will display as below: Once you have completed this step please your friend/family member will need to log into their eticketing account online and head to the my network section to accept the request. They should see a request similar to the below in the my network section of their e-ticketing account. You will not be able to purchase reserved seats for your friend/family member without them accepting your request. They will need to click the accept request button in order to give permission for the main account holder to manage their tickets as per below:

12 Once this step has been completed. Please log into the lead clients account and any reserved Season Ticket seats (if applicable) will be displayed as below: Please see Our Guides on renewing your Season Tickets under the Section Season Tickets 2018/19. Reserved match tickets will display as per the below: You should then be able to complete your booking online with no further issues.

13 If you are still experiencing problems, please contact the Cardiff City FC Ticket Office on or you can contact us via at

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