AIMS FREQUENTLY ASKED QUESTIONS: STUDENTS

Transcription

1 AIMS FREQUENTLY ASKED QUESTIONS: STUDENTS CONTENTS Login Difficulties- Timed Out... 2 What it Looks Like... 2 What s Actually Happening... 2 Solution... 2 Login Difficulties - Expired... 3 What It Looks Like... 3 What s Actually Happening... 3 Solution... 3 I Forgot My Login Info Now what?... 3 Solution... 3 I Reset My Login Info, So Where s the With New Info?... 4 What s Actually Happening... 4 Solutions... 4 How Do I Change Accommodations?... 4 Solution... 4 Do I Have a Notetaker Yet?... 4 What s Actually Happening... 4 Solution... 4 I Got an Saying I Have Notes to Download. How Do I Do That?... 6 Solution... 6 It Won t Let Me Schedule a Test! Class not listed... 6 What It Looks Like... 7 What s Actually Happening... 7 Solution... 7 It Won t Let Me Schedule a Test! Late Request... 8 What It Looks Like... 8

2 What s Actually Happening... 9 Solution... 9 It Won t Let Me Schedule a Test! Outside Business Hours Request... 9 What It Looks Like... 9 What s Actually Happening... 9 Solution... 9 LOGIN DIFFICULTIES- TIMED OUT I used the correct username/password combination, but it won t let me log in! WHAT IT LOOKS LIKE There is an endless loop occurring between the MySOU portal, AIMS, and Internet Explorer. Two choices. Either will work just fine: 1. Use Firefox, Google Chrome, Opera, or Safari (Mac) as your browser instead of Internet Explorer. All of these browsers are free. Firefox and Chrome are installed on all campus lab computers. 2. Instead of going through the MySOU portal, go to the Disability Resources website at and click on the Sign in to AIMS link.

3 LOGIN DIFFICULTIES - EXPIRED I used the correct username/password information, but I can t get in! WHAT IT LOOKS LIKE Generally, this happens when a student has been on temporary or conditional status. In order to reactivate your account, you will need to schedule an appointment with the Director or Accommodation Specialist. You may need to provide additional documentation at that meeting to continue services. I FORGOT MY LOGIN INFO NOW WHAT? Is it the same as my network/mysou login? It might be, if that s what you set it to. The AIMS login is separate from your network account. If you forgot your password, Click on the Reset My Password link on the login page. Enter your username and the CAPTCHA (two words in the graphic). This helps us distinguish that you are, in fact, human. If you have trouble reading the words, try listening to the audio (click the speaker button) or enlarging the screen (CTRL+).

4 I RESET MY LOGIN INFO, SO WHERE S THE WITH NEW INFO? There are a couple possible reasons that your reset doesn t show up. 1. You entered your username incorrectly. 2. Your account status has expired. S 1. In either case, please us at DSS@sou.edu. We can figure out what happened and let you know what needs to happen from here. If you can, please send a screenshot of the error message, as this will help us figure out the problem. HOW DO I CHANGE ACCOMMODATIONS? I dropped a class or need to add an accommodation for a class I already registered. 1. Log in to AIMS 2. Scroll down until you see the classes for this term listed 3. Click either the Modify Request link or the Cancel Request link, whichever is appropriate 4. Complete the questions on the next page and click Submit. DO I HAVE A NOTETAKER YET? I signed up for notetaking, but haven t seen any notes yet. What do I do? There are a couple of potential issues. You may not have selected notetaking for that specific class, or we may not yet have a notetaker assigned. 1. Log in to AIMS and scroll down to see the classes for which you have requested accommodations this term. 2. The screen will list the classes you have registered and what accommodations you have requested in each class. Make sure that this list is what you expected to see. If you need to make changes, click on the Modify Request link for that class and make changes.

5 3. If all the requests are as you expected, then click on the Notetaking Services link on the left. 4. You ll be able to see the status of each of your notetaking requests. If Disability Resources has not been able to recruit a notetaker, please consider talking to one or two of your classmates about signing up as a notetaker, if that s comfortable for you. Another option is to discuss with us the use of a Livescribe pen.

6 I GOT AN SAYING I HAVE NOTES TO DOWNLOAD. HOW DO I DO THAT? Download your notes from AIMS. 1. Log in to AIMS. 2. On the left, click on the Notetaking Services link This will display notes that are available to download. 3. Click on the Available Note(s) for Download (Click to Expand) button to access downloadable notes. 4. Click on the Download Note link for the notes you wish to download. 5. You may choose to open the notes or save them directly on your computer. If you choose to save them, you will be prompted to choose your desired location and name of the file. IT WON T LET ME SCHEDULE A TEST! CLASS NOT LISTED I clicked the Submit Testing Contract link, but my class isn t listed in the dropdown box.

7 WHAT IT LOOKS LIKE If you have no classes in which you have requested testing Or (if you have another class in which you have requested testing and the faculty letter has been sent): You haven t yet requested testing accommodations in this class, or the notification letter has not yet been sent to your instructor. Click the My Dashboard link on the left. Scroll down and check what accommodations you have requested for the class in which you want to schedule a test. If the course is listed but testing has not been requested, click the Modify Request link to add testing.

8 1. If the course is not listed, add it by scrolling up and adding the CRN in one of the boxes above. Make sure to select the Accommodated testing box! 2. If the Request Status is Pending, you will need to wait for the Disability Resources office to approve the accommodation and send the notification letter to your instructor. If it has been more than one business day since you entered the request, please contact Disability Resources. IT WON T LET ME SCHEDULE A TEST! LATE REQUEST I ve got a testing contract approved, but AIMS won t let me schedule the exam. WHAT IT LOOKS LIKE

9 In order to make sure that the instructor, student, and Disability Resources all know what is going on and that we have resources (staff, location, technology) available for you, there are deadlines for scheduling tests. They are: 3 business days notice for a quiz 5 business days notice for a midterm or final Make sure to schedule exams within the deadline. If you have received late notification from your instructor that an exam will take place, please contact Disability Resources. IT WON T LET ME SCHEDULE A TEST! OUTSIDE BUSINESS HOURS REQUEST I ve got a testing contract approved, but AIMS won t let me schedule the exam. WHAT IT LOOKS LIKE Our testing office is only staffed from the hours of 8 AM to 5 PM, Monday through Friday. You may need to adjust your testing time to fit within our business hours. If you are taking evening or weekend classes, please contact Disability Resources for scheduling options.