CISCO UNITY CONNECTION 1.1

Size: px

Start display at page:

Download "CISCO UNITY CONNECTION 1.1"

Theodore Dalton
6 years ago
Views:

DATA SHEET CISCO UNITY CONNECTION 1.1 The Cisco IP Communications solution is a comprehensive portfolio that addresses the needs of both enterprise and midmarket customers.

1 DATA SHEET CISCO UNITY CONNECTION 1.1 The Cisco IP Communications solution is a comprehensive portfolio that addresses the needs of both enterprise and midmarket customers. Fully integrated IP telephony, unified messaging, audio- and videoconferencing, and customer contact solutions offer significant improvement in operational efficiencies, increased productivity, and enhanced customer satisfaction delivering measurable return on investment (ROI). The Cisco IP Communications messaging portfolio provides three options: Cisco Unity delivers unified messaging and intelligent voice mail to enterprise and mid-market customers with Microsoft Exchange and Lotus Domino environments Cisco Unity Connection combines integrated messaging, voice recognition and call transfer rules into an easy-to-manage system for mid-market customers with up to 1500 users Cisco Unity Express provides cost-effective integrated voice messaging and auto attendant for small and medium branch office environments with up to 120 users Cisco Unity Connection transparently integrates messaging and voice recognition components with your data network to provide continuous global access to calls and messages. These advanced, convergence-based communication services help you use voice commands to place calls or listen to messages in hands-free mode and check voice messages from your desktop, either integrated into an inbox or from a Web browser. Cisco Unity Connection also features robust automated-attendant functions that include intelligent routing and easily customizable call-screening and message-notification options. Built on a platform that is easy to install and maintain, Cisco Unity Connection provides an intuitive Web browser based system administration interface that dramatically simplifies the installation, support, and ongoing management of your system, ultimately lowering your organization s total cost of ownership. POWERFUL VOICE MESSAGING At its core, Cisco Unity Connection is a powerful voice-messaging system with many advanced capabilities that can be customized to maximize individual and team productivity. Employees can personalize communications options and interact with the system to manage calls and messages in the way that is most comfortable and convenient for them. The flexible user interface makes messaging more efficient for power users and occasional voic users alike. For example, the telephone user interface and touchtone mappings for each user can be customized to make migration from traditional voic systems much easier. VOICE-ENABLED MESSAGING To maximize the productivity of mobile workers, Cisco Unity Connection offers a natural and robust voice-activated user interface. This interface allows you to browse and manage your voice messages and call other Cisco Unity Connection users, corporate contacts or personal contacts all with simple, natural voice commands. PERSONAL WEB ADMINISTRATION Cisco Unity Connection gives users the ability to customize their personal settings from a Web browser using the Cisco Unity Connection Assistant, a dynamic interface in the browser-based Cisco Personal Communications Assistant (PCA). Users can quickly and easily establish or change All contents are Copyright Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement. Page 1 of 7

2 personal settings such as their voic options, security codes, personal distribution lists, and message-delivery options. Users can also utilize the web administration interface to define and manage personal call transfer rules to customize the delivery of incoming calls based on caller, time of day or their calendar status. POWERFUL INTEGRATED MESSAGING (OPTIONAL) Cisco Unity Connection offers an Integrated Messaging option, bringing voice messages to your Internet Mail Access Protocol (IMAP) desktop inbox. Taking advantage of your existing messaging infrastructure and IMAP clients, Cisco Unity Connection desktop messaging access provides simple, native access to voic from virtually any client. WEB ACCESS TO VOIC (OPTIONAL) The optional Cisco Unity Connection Inbox a message access console provides a dedicated voic inbox on the desktop. With the Cisco Unity Connection Inbox, you can immediately visually prioritize your voice messages by user name or caller identification, date, subject, or other field and, with a single click, play the message that is most important to you directly on your PC. In addition, Cisco Unity Connection Inbox provides a very natural, easy-to-use visual interface for creating, replying to, and forwarding voice messages and for managing and using voic distribution lists. SIMPLIFIED INSTALLATION, CONFIGURATION, AND MAINTENANCE Using a preinstalled, customized Windows 2003 operating system image, the entire Cisco Unity Connection installation can be completed in less than two hours. CISCO UNITY CONNECTION FEATURES Product Overview Intelligent voice messaging allows users to interact with the system in the way that is most comfortable and convenient for them Simple and intuitive telephone user interface (TUI) provides traditional access to voice messages Desktop interface offers visual access to voice messages using either IMAP or a dedicated Web-browser application Voice-enabled interface provides natural language access to voice messages and directories Message Access from the Telephone (TUI) Play and process messages (repeat, reply, forward, delete, save, mark as new, hear day or time stamp, or skip to the next message) Reverse, pause, or fast forward messages during playback Control volume and speed during message playback Pause or resume during message recording Address messages to multiple recipients With the message locator, search for messages by caller ID, name, or extension in saved messages Record messages and specify as regular, urgent, private, or secure Record messages and mark for future delivery Record messages and request a return receipt Record a live conversation with a caller and have the recording sent to your mailbox Switch between spelling name and extension when addressing a message With live reply, immediately reply to messages from other users Access messages over the phone using text-to-speech (TTS) (for Microsoft Exchange 2000/2003 only) optional Page 2 of 8

3 Voice-Enabled Messaging (Optional) Use voice commands to call others in the Cisco Unity Connection directory, the corporate directory or personal contact list Use voice commands to play and process messages (play, record, reply, forward, delete, save, etc.) Call Transfer Rules* Define rules to route incoming calls by caller Define rules to route incoming calls by time of day Define rules to route incoming calls by your calendar free/busy status (Exchange only) * Call transfer rules are supported on Cisco Unity Connection systems integrated with Cisco CallManager and Cisco CallManager Express system only. End-User Features Customize message-notification options, manage personal greetings, or change passwords with Cisco Unity Assistant (the Cisco web browser-based personal administrator) Select conversation type; full or brief prompts Record and then address a message, or address and then record a message Record up to five personal greetings (alternate, busy, internal, off-hours, or standard) Manage an alternate greeting; set the expiration date or time, notify users when an alternate greeting is set, or require callers to listen to the full alternate greeting Forward calls directly to an alternate greeting (or other personal greeting) without ringing the phone Specify an after-greeting action; after a user greeting, callers can leave a message, sign in, or hang up; or they can be sent to call handlers, directory handlers, interview handlers, or other users Use flex stack to specify order in which messages are presented over the phone by urgency and then by LIFO or FIFO Create private distribution lists and address messages to them through the TUI or GUI (optional feature) Provide message notification for new messages through devices such as Simple Mail Transfer Protocol (SMTP), Short Message Service (SMS), text pagers, and phone destinations With a cascade message-notification feature, send additional notification types if a message is not retrieved Select whether message counts are announced; totals, saved, and new counts are available Specify whether Cisco Unity Connection announces a transferred call Message Access from the Desktop (optional) IMAP-based client to access voice messages Access and voic , play and delete voice messages from the same desktop client Voice messages in the inbox are synchronized with the MWI on the telephone Cisco Unity Inbox web browser interface to voice messages Compose, forward, or reply to voice messages Use VCR-style interface to play, rewind, pause, or fast forward messages Easily address messages to multiple recipients and distribution lists Voice messages in Unity Inbox are synchronized with the message waiting indicator (MWI) on telephone Web browser-based tools supported on Internet Explorer 6.0 SP1, Firefox 1.0.4, and Safari 1.2 or higher Cisco Unity Inbox or IMAP message access can be mixed in a single deployment. Refer to Cisco Unity Connection Supported Platforms list for scaling limitations. Page 3 of 8

4 System Administration Overview Integrates with Cisco CallManager and leading traditional telephone systems even simultaneously (using the PBX IP Media Gateway) Natively supports Session Initiation Protocol (SIP) proxy servers, designated SIP phones and clients, and SIP-enabled access gateways Browser-based system administration console and tools for easy installation and maintenance Cisco Unity Assistant enables IT staff to help end users manage more of their own accounts Scalable to 72 ports and 1500 users per server (refer to Cisco Unity Connection Supported Platforms List) System Administration Features Alternate extensions configured by system administrator or by user Alternate key mappings for message retrieval to aid users in transitioning from traditional voic systems Automatic gain control provides consistent message volume playback levels Handlers that provide building blocks for auto-attendant and intelligent call routing functions: Caller ID Call handlers accept calls, play recorded prompts, route calls, and accept messages Directory handlers manage how callers search the directory Interview handlers collect and record input from callers Configurable call screening Class of service to control user access to features Ability to create users individually or in bulk Day and time stamp for messages Directory search by spelling a user name, allowing entry of up to 24 letters Easy mailbox access from personal greetings; ability to log in to TUI without entering ID Encrypted Skinny Client Control Protocol (SCCP) and secure Real-Time Transport Protocol (srtp) for Cisco CallManager integrations Event logging Full mailbox warning Simple and rapid installation; go from opening the box to taking calls in under 2 hours Configurable list of observed holidays Ability to configure how Cisco Unity Connection handles messages that are interrupted by disconnected calls MWI Multiple administrative levels to control access to pages in system administration GUI by class of service (read, modify, or delete rights) Music on hold Nondelivery or delivery receipt reason details presented in GUI inbox OS and third-party software support Microsoft Windows Server 2003 Support for virus protection software Support for remote-access software Support for monitoring software Public distribution lists; users can specify those to which new users will be added Configurable restriction tables Ability to exclude return receipts Configurable system schedule Self-enrollment for users to set password, record voice name, and specify directory listing Status monitor for real-time administrator status of telephone ports, reports in progress, and system configuration Page 4 of 8

5 System broadcast messages for officewide announcements Configurable system greetings 12- and 24-hour clock support for time stamps Automatic system time clock adjustment for daylight savings time TUI greetings administrator (Cisco Unity Connection Greetings Administrator) Service-provisioning application programming interfaces (APIs) to support administration and maintenance from multiple interfaces Security Host intrusion prevention system Cisco Security Agent standalone agent to protect Cisco Unity Connection servers from worm and virus attacks; optional Cisco Security Agent management console Password and PIN security policy options to enforce expiration, complexity, reuse, and lockout Call-restriction tables to prevent toll fraud Security event logging and reports of failed login and account lockouts help prevent unauthorized PIN usage Secure, private messaging to prevent the playing of private messages accidentally forwarded outside the enterprise srtp and signaling encryption for secure communication between Cisco Unity Connection and Cisco CallManager User telephone PIN reset feature in Cisco Unity Assistant to reduce help desk calls and operating expenses Message archiving utilities to enforce corporate electronic records-retention policies Support for HTTPS for secure Web access to Cisco Unity Connection Reports Administrative Audit Report Call Handler Traffic Report Distribution Lists Report Events Report Outcall Billing Report Port Usage Report Users Report User Message Activity Report System Configuration Report Transfer Call Billing Report User Access Activity Report User Lockout Report For a full list and description of reports, refer to the Cisco Unity Connection System Administration Guide. ORDERING NOTES AND OPTIONS Cisco Unity Connection should be ordered starting with a system bundle. System bundles contain 25, 50, 100, 200 or 300 mailboxes, either 8 or 16 voice ports and 1 Text-to-Speech port. You can then add individual mailboxes, ports, end user options, and system options to reach your desired configuration. Each basic voic seat includes: Telephone access to voice messages (TUI) Web access to manage mailbox features using Cisco Personal Communication Assistant (PCA) Call Transfer Rules Page 5 of 8

6 The Advanced user option adds the following features: Voice enabled dialing for other Cisco Unity Connection users, corporate contacts or personal contacts Voice enabled voic browsing Text-to-speech (TTS) access to Microsoft Exchange s Client access options can also be added to enable desktop messaging for some or all of your user mailboxes. You can mix and match these options in any combination up to the capacity of your server hardware: Cisco Unity Inbox for web access to voice messages IMAP client access for basic access to voice messages within your existing client If you plan to use voice recognition or TTS features on your system, ensure that you order sufficient voice recognition ports and TTS ports for your advanced users to access these features. Refer to the Cisco Unity Connections Supported Platforms List for server hardware performance specifications. CISCO IP COMMUNICATIONS SERVICES AND SUPPORT Cisco IP Communications services and support reduce the cost, time, and complexity associated with implementing a converged network. Cisco Systems and its partners have designed and deployed some of today s largest and most complex IP Communications networks meaning that they understand how to integrate an IP Communications solution into your network. Cisco design tools and leading practices help ensure that the solution best fits your business needs from the start, eliminating costly redesigns and downtime. Cisco proven methods ensure a sound implementation that will deliver the functions and features you expect. Support services include remote network operations, network management tools to administer the converged application and network infrastructure, and technical support services. Through these services, your organization benefits from the experience gained by Cisco and its partners. If you take advantage of this valuable experience, you can create and maintain a resilient, converged network that will meet your business needs today and in the future. Page 6 of 8

Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.

7 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA USA Tel: NETS (6387) Fax: European Headquarters Cisco Systems International BV Haarlerbergpark Haarlerbergweg CH Amsterdam The Netherlands www-europe.cisco.com Tel: Fax: Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA USA Tel: Fax: Asia Pacific Headquarters Cisco Systems, Inc. 168 Robinson Road #28-01 Capital Tower Singapore Tel: Fax: Cisco Systems has more than 200 offices in the following countries and regions. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at Argentina Australia Austria Belgium Brazil Bulgaria Canada Chile China PRC Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Dubai, UAE Finland France Germany Greece Hong Kong SAR Hungary India Indonesia Ireland Israel Italy Japan Korea Luxembourg Malaysia Mexico The Netherlands New Zealand Norway Peru Philippines Poland Portugal Puerto Rico Romania Russia Saudi Arabia Scotland Singapore Slovakia Slovenia South Africa Spain Sweden Switzerland Taiwan Thailand Turkey Ukraine United Kingdom United States Venezuela Vietnam Zimbabwe Copyright 2005 Cisco Systems, Inc. All rights reserved. CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iquick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iq Expertise, the iq logo, iq Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post- Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StrataView Plus, TeleRouter, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the 2005 property Cisco of Systems, their respective Inc. owners. All rights The use reserved. of the word partner does not imply a partnership relationship between Cisco and any other company. Important (0502R) notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com W_ETMG_JQ_10.05 Page 7 of 8 Printed in the USA

8 Page 8 of 8

CISCO FAX SERVER. Figure 1. Example Deployment Scenario. The Cisco Fax Server solution consists of the following components:

CISCO FAX SERVER. Figure 1. Example Deployment Scenario. The Cisco Fax Server solution consists of the following components: DATA SHEET CISCO FAX SERVER The Cisco Fax Server is an easy-to-use, easy-to-manage fax and e-document delivery solution that helps enterprises integrate voice, fax, data, and desktop applications for powerful