Kenner Citizen Self Service

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Malcolm Weaver
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Kenner Citizen Self Service Online License Renewals First Time Registration In order to register for online renewals, you will need several pieces of information that are listed below: User Name and

1 Kenner Citizen Self Service Online License Renewals First Time Registration In order to register for online renewals, you will need several pieces of information that are listed below: User Name and Password Valid address Account ID number (supplied by the City of Kenner) Federal ID or Social Security number (whichever you submitted when you applied for your license) Owner's CID number (supplied by the City of Kenner on your renewal form) Operator's CID number (supplied by the City of Kenner on your renewal form) Gross income from previous year Valid credit card 1. You must click on Register a new user

2. Enter your user ID, password, and email address;

2 2. Enter your user ID, password, and address; follow additional directions to begin registration:

3. Once that information is entered correctly you will see the Account Information page display with your username and email address.

3 3. Once that information is entered correctly you will see the Account Information page display with your username and address. In order to access your Business License account information and renew licenses online, you must link to your account information. To do this, click the link to account link on the right side to add your business to your account: 4. This will bring you to the Business License Account Link Setup page. In the Business Account Link Setup page you will need to correctly enter all information. You will need your account ID, employee ID or owner s social security number, owner s CID, and operator s CID.

4 5. Once that information is correctly entered you will be brought to the Business License Accounts screen. From this screen you can view your account information, view bills from previous years (only back to 2009), or Enter a Filing for your current renewal. By clicking Enter Filing from this screen, it will bring you to the Date Selection Screen. Go to the Annual License Renewal Process section for more information.

Annual License Renewal Process If you already have a username and password and wish to log on and renew your Business License, enter your User Name and Password into the login screen. 1.

5 Annual License Renewal Process If you already have a username and password and wish to log on and renew your Business License, enter your User Name and Password into the login screen. 1. Once that information is entered correctly you will be brought to the Business License Accounts screen. From this screen you can view your account information, view bills from previous years (only back to 2009), or Enter a Filing for your current renewal. By clicking Enter Filing from this screen, you are brought to the Date Selection Screen.

2. In the Date Selection Screen you can see the bills that are due and the status of prior year bills, back to 2009.

6 2. In the Date Selection Screen you can see the bills that are due and the status of prior year bills, back to Here you can select the years that are owed: 3. Hit select for the year you are paying and it will bring you to the Receipts and Deductions screen where you will begin the renewal process.

7 4. On the Receipts and Deductions screen you need to enter your gross receipts for the previous year then press the Submit button. This will bring you to the Charges and Deductions screen.

5. On the Charges and Deductions screen it will show the Net Due and, if the renewal is late (on or after March 1 st ) the Late Penalty will be assessed on this screen.

8 5. On the Charges and Deductions screen it will show the Net Due and, if the renewal is late (on or after March 1 st ) the Late Penalty will be assessed on this screen. The Total Due calculated on this screen does NOT include any calculated interest at this time as noted. Press File and you will be shown the Total Fee owed. The interest on late license will be calculated at this time. The Total Due line will show the exact amount owed. 6. Press Pay this bill then press Pay by Credit Card. You will be brought to the Pay Bills screen. Here the Total Payment Amount is displayed. Hit Continue to continue with Payment Processing.

9 7. On the Pay Bills screen, enter your credit card information as requested. Press Continue. This will bring you to a second Pay Bills screen. 8. On this screen enter all information exactly as it appears on the credit card. Press Continue. This will bring you to the bills review screen.

10 9. On this screen verify that you information is correct and press Submit :

10. On the last screen you will be given a confirmation number and an email confirmation will be sent to

11 10. On the last screen you will be given a confirmation number and an confirmation will be sent to the address specified in your account parameters. You may want to Print this screen for your records:

12 Your license will remain in an Unpaid status until the payment is posted within 1 to 2 weeks. A note specifying that **Pending web payments exist that are not reflected in the Payments/Credits amount at this time will appear denoting that your payment is awaiting posting.

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