North Yorkshire Pension Fund

Transcription

1 North Yorkshire Pension Fund A guide to accessing your Online Pension Record If you require this information in an alternative language or another format such as large type, audio cassette or Braille, please contact the Pensions Help & Information Line on

2 Contents Page New Users 3 Existing Users 7 Forgotten usernames 9 Forgotten passwords 10 Forgotten response to security questions 10 Login disabled 11 NYPF contact details 11 2

3 New Users If you have never previously registered to access your online pension record you will need to sign up as a new user. Go to and select Your Online Record At the Login screen in the Not Registered? Section click on sign up Complete all of the fields on the Sign Up page and click Submit. Please note that you cannot register for online access unless you have a valid address. 3

4 If the address you provided is already held on your pension record An automated will be sent to you containing a link to complete the registration process. The link is only active for five days, if you do not complete your registration within this time the link will expire and you will need to re-register. Click the link in the and complete the Registration screen taking note of the useful help box that appears against each field. When you have successfully completed each field the red cross will turn in to a green tick. If any red crosses remain you will not be able to complete the registration until you have amended the information to meet the criteria shown in each help box. When all fields have a green tick against them, click Register. Answers to Security Questions are case sensitive. If you cannot remember the correct format of your answers when you try and log in, access will be denied You will receive the following message after you have successfully registered. You can now login to your online record using the username and password that you created in the Registration screen. Your username and password are both case sensitive so take care! 4

5 If the address you provided is not held on your pension record The Pensions Team will check the personal details that you provided on the Sign Up screen and will you with an activation key. Please note that your activation key is only valid for 30 days from the day of issue. If the details you provided do not match those held on our records you will be asked to provide further information. Once you have received your activation key, go back to Your Online Record at and click on complete your registration in the Received your Activation Key? section. Complete all of the fields in the Activate your Account screen and click submit. You have 30 minutes to complete this screen and the Registration screen otherwise you will be timed out. The activation key is case sensitive and must be entered exactly as you receive it Fill in the registration screen taking note of the useful help box that appears against each field. When you have successfully completed each filed the red cross will turn in to a green tick. If any red crosses remain you will not be able to complete the registration until you have amended the information to meet the criteria shown in each help box. When all fields have a green tick against them, click Register. 5

6 Answers to Security Questions are case sensitive. If you cannot remember the correct format of your answers when you try and login access will be denied You will receive the following message after you have successfully registered. Your activation key will expire following a successful registration; you must therefore login to your online record using the username and password that you created in the Registration screen. Your username and password are both case sensitive so take care! 6

7 Existing Users If you already have access to your online record using a Personal Identification number (PIN), you need to re-register and set up a new username and password. Go to and select Your Online Record At the Login screen in the Need to Re-Register? section click on re-register. Complete all of the requested fields in the Re-registration screen and click continue. Fill in the registration screen taking note of the useful help box that appears against each field. When you have successfully completed each filed the red cross will turn in to a green tick. If any red crosses remain you will not be able to complete the registration until you have amended the information to meet the criteria shown in each help box. When all fields have a green tick against them, click Register. 7

8 Answers to Security Questions are case sensitive. If you cannot remember the correct format of your answers when you try and login access will be denied You will receive the following message after you have successfully registered. You can now login to your online record using the username and password that you created in the Registration screen. Your username and password are both case sensitive so take care! 8

9 Having Problems accessing your online account? Forgotten usernames and passwords Once you have registered to use your online record your username, password and responses to security questions are all case sensitive. If you enter your username or password incorrectly, the following warning message is displayed. If you have forgotten your username select the appropriate link from the login screen. Complete the following fields for an reminder of your username. If you do not receive an please contact the Pensions Help and Information Line on

10 If you have forgotten your password select the appropriate link from the login screen. Complete the following details and the password hint that you created duirng the resgistartion process will be displayed. If you cannot remember your password after the hint has been provided, you will need to sign up again to request another activation key (see page 2). Forgotten Security Response If you have forgotten the answer to your security question, click on Forgotten your response? Complete the following fields to request a security question response reset. If you do not receive an containing a re-set link please contact the Pensions Help and Information Line on

11 Login Disabled If you enter an invalid password or security response on three consecutive occasions, your account will be disabled and the following message will be displayed on subsequent login attempts. To -re enable your account, complete the details on the screen displayed immediately after you locked your account: Completing this screen generates a secure password reset link which will be sent to the address that you provided when you initially registered. This secure hyperlink will direct you to a webpage to re-set your password. Your account will then be re-enabled and you will be able to log in. NYPF Contact Details For any other issues please contact the Pensions Team on: Tel: pensions@northyorks.gov.uk Website: 11