Outline. Tools

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1 Tools 1 Outline Goals and Objectives Topics Headlines Introduction Communication Protocols Content, Attachments, and Etiquette Acronyms and Emoticons clients and Webbased Eudora Outlook Express Netscape messenger and Mailer Opera M2 Hotmail Yahoo mail S-mail Activities Managing Wireless Summary 2 1

2 Goals and Objectives Goals Understand essentials Installation Configuration types of programs effective use of Clients web-based 3 Objectives Protocols : SMTP, POP3, IMAP, MIME Content, attachments, etiquette Acronyms and emoticons clients vs web-based SW : Eudora, Outlook Express, Mozilla / Thunderbird, Opera, Hotmail, Yahoo, Gmail activities : receive, send, read, reply, forward, delete, organize Managing s : signature files, vcards, stationary, address book, mailing lists, spam Wireless 4 2

3 Topics Headlines Introduction THE Killer App (IMHO) Communication Requires ISP account client Local Web-based 5 Protocols SMTP POP3 IMAP MIME 6 3

4 Content, Attachments, and Etiquette public / social etiquette & rules Acronyms and Emoticons save time, express emotions and moods 7 Clients and Web-based time and place for either type Eudora stand-alone client also available as web mail Outlook Express built-in with Window 8 4

5 Netscape / Mozilla Netscape / Mozilla browsers have built-in e- mail clients Mozilla Thunderbird -- standalone Opera M2 Opera Hotlist has all the user needs for e- mail 9 Hotmail (MS) web based, free, easy to use, popular Yahoo mail web based, free, easy to use, popular More storage space than Hotmail S-mail for confidential, personal, or business communication Gmail Google Everything indexed Lots of storage space 10 5

6 Activities All you need to know about using Managing saving time, control, fighting spam Handheld / Wireless 11 Introduction Probably most widely used tool of internet Also client/server model For using need Internet connection account on server address software Client Web-based 12 6

7 Communication Requires client and server Usually separate servers for sending / receiving Mail servers managed and maintained by ISPs Client mail box typically has following folders Inbox : incoming Outbox : copies of outgoing Draft : to-send Trash : to-delete 13 Communication 14 7

8 Main protocols SMTP POP3 IMAP MIME 15 SMTP (simple mail transfer protocol) Xfer Outgoing + incoming 16 8

9 POP3 (post office protocol version 3) Incoming Download to computer 17 IMAP (internet message access protocol) Incoming Access at server 18 9

10 POP3 / IMAP used w/ SMTP overcome limited queuing ability MIME: related to content Not only for 19 MIME: Multipurpose Internet Mail Extensions Originally developed for returned by server attached by server to beginning of doc specify file type Form: type/subtype E.g.,: text/plain, text/html, image/gif, image/jpeg Server gets type from requested file name s suffix.html text/html Browser gets type explicitly from server 20 10

11 Experimental types Subtype begins with x- e.g., video/x-msvideo Require server to send Helper application / plug-in browser can handle file 21 Protocols 22 11

12 Contents, Attachments, Etiquette Message parts: Header: From, To [cc, Bcc], Subject, Date, more Body plain text / XHTML Signature Attachments: attach [non-text] files handled by MIME protocol Thread sequence of related messages 23 Contents, Attachments, Etiquette 24 12

13 Contents, Attachments, Etiquette Some etiquette Be concise and short Do not use too much punctuation Limit number of characters per line to 80 Avoid too much formatting Use salutations properly Use quote symbol, e.g., > Avoid flame (DO NOT SCREAM) Do not respond to flame Include all needed content in one message 25 Acronyms and Emoticons Avoid over-use Examples acronyms: 2L8 too late ASAP as soon as possible BRB be right back FYI for your information LOL laughing out loud Examples of emoticons include: :-) smiley ;-) smiley with a wink ;-( sad 26 13

14 Clients vs. Web-based client accesses messages on server Client w/ POP3 (most commercial) Download entire message Option: headers only, first Client w/ IMAP Download headers Reads entire message off server Easier with multi-computer access client = stand-alone program Web page = web-based 27 Clients vs Web-based 28 14

15 Summary Client/server model SMTP, POP3, IMAP, MIME protocols Etiquette Acronyms and emoticons Local clients / web-based More slides about specific clients / Webbased + more skip 29 Eudora Eudora is a stand-alone program It comes as and client or Web-based Eudora can be downloaded from It is intuitive to use One can customize Eudora by changing its settings and specifying incoming and outgoing mail servers 30 15

16 Outlook Express Outlook Express is a stand-alone client provided by Microsoft It is bundled with Internet Explorer 6.0 It is suitable for individual user for personal use Users of Outlook Express should be aware of its viruses and security problems It can be downloaded from A user can customize Outlook Express to change its settings 31 Netscape Messenger and Mailer Netscape browsers come with built-in stand-alone e- mail clients The client allows the user to configure one POP3 server, but multiple IMAP servers They do not permit configuring mixed types of servers 32 16

17 Opera M2 Opera browser comes with its built-in M2 client M2 has a built-in mail database and a search engine to search it Opera also provides web-based A user can sign up at The use of Opera s web-based is easy and intuitive 33 Hotmail Hotmail is a popular web-based program A user can get his account at It is free and easy to use It has virus and security problems At peak times, it may be slow It has a limited disk space and sizes of mail attachments are restricted 34 17

18 Yahoo Mail Yahoo mail is a popular web-based program A user can sign up for a free account at It is easy to use and good at blocking unwanted mails It has disk space limitations Users can set up POP3 accounts for a fee 35 S-mail S-mail means Secure Mail S-mail sends and receives mails over a secure connection Mails send using S-mail cannot be intercepted or altered The messages are encrypted and decrypted using public and private keys An client can be configured to provide S-mail Two available protocols are: S/MIME PGP/MIME 36 18

19 Activities activities include: Configuring clients Creating accounts Reading s Sending s to single or multiple recipients Sending s with attachments Forwarding s Downloading attachments Printing s Setting up auto-reply option 37 Managing Managing means to deal with incoming and outgoing mails effectively It is important to manage s to avoid mail box clutters Incoming management involves: Organizing Responding Deleting Archiving Filtering Spam, junk mail and bulk mail handling 38 19

20 Managing Outgoing management involves: Electronic signatures vcards Stationeries Mailing lists Aliases Address books 39 Wireless IMAP is the ideal protocol to use for Wireless There are three key concerns for wireless Security Internet connection must be secure Single mail box integration Syncing handheld device mail box with desktop mail box Push is automatically delivered to the handheld device 40 20

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