Welcome to BluePay Mobile Payments

Transcription

1 Welcome to BluePay Mobile Payments Activation Instructions Telephone Support Support

2 Activation Instructions When your account was approved you should have received an with your gateway login credentials. Please follow the instructions to setup your account and then complete these simple steps to configure your mobile application for processing: 1. Prior to activating your mobile app you will need to obtain your BluePay Gateway account information by following these steps below: Login to your BluePay Gateway account Go to the Account Administration by selecting: Administration->Accounts->List from the menu at the top of the screen Make note of your Account ID which is located at the very left of the screen Click on the View icon under Options to access the account admin page Make note of your Secret Key under the Website Integration section Go to the user administration screen in the gateway by selecting: Administration->Users ->List from the menu at the top of the screen Make note of the User ID for the user you wish to activate in your mobile application 2. Activation process for your mobile device: Go to your device app store and type BluePay in the search box, download the BluePay Mobile Processing App From the introduction screen, tap the Activate button Enter your account activation code: xrsx-sjfh-aixj Tap Activate Enter your account details: Account ID, User ID & Secret Key obtained in step 1 Tap Activate Your app is now activated and ready to process live transactions! Additional Security Procedures In order to increase the security of transactions processed through the BluePay Mobile Payments app and reduce the likelihood of fraud and chargebacks on your account we highly recommend enabling the CVV2 filters on your BluePay Gateway account. We recommend setting the CVV2 filter to the value MP_ in order to maximize your protection. In the event that a customer card fails the CVC or CVV2 check, approved transactions will automatically be voided. Please note, this will count as two separate transactions, one for the initial transaction and one for the void.

3 Adding/Updating CVV2 Filters on BluePay Gateway Go to the account administration by selecting: Administration->Accounts->List from the menu at the top of the screen Click on the View icon under Options to access the account admin age The CVV2 filter is under Website Integration: Choose the Edit icon at the top of the screen and enter the filter(s) listed below that best suit your business needs. Do not enter spaces between filters. CVV2 Filters M = CVV2 Match N = CVV2 No match P = CVV2 was not processed S = CVV2 exists but was not input U = Zip match 9, street no match _ = Card issuer does not provide CVV2 service *If CVV2 filters are populated, the gateway will only allow transactions with those filters to process. Once you have activated your mobile application and you have setup your additional security preferences, your account is ready to go! You can obtain assistance at any time by contacting us at , option #1 or customerservice@bluepay.com. Below you will find answers to some FAQ s on the mobile app. Thank you for choosing BluePay for your processing needs!

4 BluePay Mobile Application Frequently Asked Questions 1. How long will it take for my mobile merchant application to be approved? The approval process can take anywhere between 1-3 business days. To ensure quick approval, please make sure your application is complete and all supporting documents have been sent. 2. I m having trouble with my swiper not reading cards. This can occur when the card reader is not receiving adequate power. To fix this issue, ensure the volume setting on the phone is at its maximum volume; this will allow the card reader to draw the appropriate power required. If the card reader is still not working properly, ensure that the volume limiter is disabled. The volume limiter option is usually located in the settings section of the phone. 3. Can the mobile app be used anywhere in the world? Yes, the app is fully functional in any location that has 3G or better or WIFI access. 4. Will the app be able to function on the iphone 5? Yes, the app will work on the iphone 5 and you will be notified to download any necessary application updates. 5. Can I use more than one phone to process transactions? Yes, you can use multiple devices to process your transactions. You can even monitor transactions to track which device they were processed through. 6. Is the card reader required? No, you have the option of using the swiper or manually keying in the credit card number. 7. What if the client is not present to sign for the transaction? This is not a problem. You can easily bypass the signature page and complete the transaction.

5 8. Can I put my merchant account on hold if my business is seasonal? Yes, you can put your merchant account on hold for up to six months at a time. You will be charged a $25 seasonal shut down fee; there is no fee to reactivate the account. 9. How can I disable the ed receipts? 3. Go to the account administration by selecting: Administration->Accounts->List from the menu at the top of the screen. Click on the View icon under Options to access the account admin page Click on the Edit icon in the top right of the account screen. Look for the section Settings. Here you can enable or disable automatic ing of transaction details to both yourself and your customer (the customer only gets sent out if you supply a customer address when posting the transaction). If you are producing your own receipts you should turn this to No for both. 10. What is the purpose of the Description field? The description field is completely optional and is there for you to add notes on a per transaction basis.