WEBppliance for Windows User Administrator's Help

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1 WEBppliance for Windows User Administrator's Help September 23, 2003

2 Contents About This Document...3 How to use this Help system...4 Getting started...6 What to do first... 6 Viewing your account settings... 7 Changing your full name or password... 8 Using Anonymous FTP to download content... 9 Logging out of WEBppliance Managing your Using the Manager Reading and sending Working with forwarding Working with auto responders Glossary...30 Index

3 About This Document This document is a reproduction of the online Help system provided with the WEBppliance for Windows User Administrator's Help interface. It is designed for those who want to review online Help information in hard copy format or off line. As you use this document, keep in mind that it is optimized for online delivery rather than for use as a book. It uses the fonts and formats preferred for online documents, and it presents information in a nonlinear style. Also, references that are clear online might not work as well in this format. To help you navigate this document electronically, bookmarks and contents links have been provided. The document s internal links however, which are available in the online Help system, are disabled in this format. 3

4 How to use this Help system This is the main online Help system. To find information quickly, browse the contents at left or use the search and index links above. To browse through the topics: In the left pane of the Help system, click to open a book ( ) and display the topics it contains. In the left pane of the Help system, click to display the contents of a topic in the right pane. If a book contains sub-books, click any book to open it and view a list of related topics. To find specific information: Click, the help icon on any page of the user interface. This opens the contextsensitive Help that provides information about the page. Search for information in the main Help system. You can search for keywords by clicking Index or Search. To access the main Help system, click Help on the left navigation bar, or, when you are a viewing context-sensitive help topic, click View Help Contents. What do you want to do? Use the following icons to navigate the Help system: Icon Action Display the Help contents in the left pane. Search for information using the index. Search for information using keywords. View terms and definitions in the glossary. Return to the home page of the Help system. Print the current page. Hide the contents and view the topic in the entire window (might not be available through Netscape browsers). 4

5 Introduction to WEBppliance Your Web hosting services are provided by a product called WEBppliance. WEBppliance is a software application designed to automate the deployment and management of Web-hosting services. WEBppliance is typically installed on servers maintained by service providers; it is the powerhouse that enables you to manage your user account. You interface with WEBppliance through the User Administrator control panel. As the subscriber, or user account holder, you are called the User Administrator. Through the User Administrator control panel, you can: Manage your account contact information Send and receive Add message forwarding Add your auto responder For more information about WEBppliance and available services, contact your administrator.

6 Getting started Getting started What to do first These are the first things to do to get started: Verify your account information Change your full name or password Set up your Send and receive 6

7 Getting started Viewing your account settings You can view information about your User Administrator account settings at any time. Only your administrator can change your user name and your resource allocations and service settings. For more information, contact your administrator. To view your account settings: On the left navigation bar, click User Information. Your account settings are displayed. These settings include: o Username. Your account name. Your WEBppliance control panel logon name is username@domain_name, where username is your account name as above and domain_name is the name of your site. o First name. Your first name. This is the way your name appears in message headings. o Middle name. Your middle name. This is the way your name appears in message headings. o Last name. Your last name. This is the way your name appears in message headings. o Anonymous FTP. Whether FTP access is enabled or disabled. If enabled, you can access your site through an FTP connection. o Anonymous FTP. The URL (Universal Resource Locator) or address using which you can access your site through FTP. For information on using FTP, see Using Anonymous FTP to download content. 7

8 Getting started Changing your full name or password You can change the name and password of your User Administrator account at any time. The name of your account is the name that appears in the headers of messages you send. For increased security, change your password after you first log on and periodically thereafter. To change your full name or password: 1. On the left navigation bar, click User Information. The User Information form opens. 2. Click Edit. 3. In the First Name field, enter your first name. This field is optional. 4. In the Middle Name field, enter your middle name. This field is optional. 5. In the Last Name field, enter your last name. This field is optional. 6. In the Password field, enter a new password. Passwords can contain both letters and numbers, and must be at least one character in length. Passwords cannot contain spaces. 7. In the Confirm Password field, re-enter the password. 8. Click Save. 8

9 Getting started Using Anonymous FTP to download content Anonymous FTP allows you to connect to an FTP site without an user account. FTP (File Transfer Protocol) allows you to transfer files from one computer to another over the Internet. You can use anonymous FTP to download content on your site if your account has anonymous FTP enabled. To check whether your account has anonymous FTP enabled, see Viewing your account settings. To use anonymous FTP, you need to be familiar with FTP commands or use a program (like CuteFTP) that executes those commands for you. To connect to your site through anonymous FTP (if available): 1. Start an FTP program such as CuteFTP. 2. Connect to your FTP site. 3. Log on using the following logon information: login: anonymous password: <your address> 9

10 Getting started Logging out of WEBppliance You can quit your WEBppliance working session as the User Administrator by logging out of WEBppliance. To log out of WEBppliance: On the left navigation bar, click Logout. The system logs you out of the WEBppliance working session and opens the User Administrator welcome page, where you can log on again to WEBppliance. If WEBppliance is not used for more than one hour, the session expires. You will have to re-logon again into the User Administrator interface. The session timeout period cannot be modified. If you leave the browser without logging off, pressing CTRL+F5 re-posts your logon information. This may enable anyone to log on as the User Administrator for your account. 10

11 Using the Manager You can manage your account settings using the Manager. To open the Manager: On the left navigation bar, click Manager. The Manager form opens. Using the Manager you can: View, add, and remove message forwarding View, add, and remove your auto responder 11

12 Reading and sending About Web Mail Web Mail is an client that uses POP (Post Office Protocol) / IMAP (Internet Message Access Protocol) to provide you access to your messages through the Web. Using Web Mail you can read, reply to, forward, compose, and store your messages. You can access Web Mail and your Web-based account from any computer with Internet access and a browser. This is similar to using a Web-based service such as Hotmail or Yahoo!. The Web-based client software used by WEBppliance may vary with the type of mail server used on the server where WEBppliance is installed. For more information, contact your administrator. Once you open Web Mail, you can: Log on and manage your messages Get help using Web Mail Return to the User Administrator control panel 12

13 Opening Web Mail You can open Web Mail directly from the User Administrator control panel or from any computer with Internet access. When you connect to Web Mail directly from the User Administrator control panel, a separate window opens. This makes it possible to use Web Mail without logging out of the User Administrator control panel. Opening Web Mail from the User Administrator control panel To open Web Mail from the User Administrator control panel: On the left navigation bar, click Access. The Web Mail interface opens in a separate window and you can log on using your address and your User Administrator password. Opening Web Mail from any computer with Internet access To open Web Mail from any computer with Internet access: 1. Connect to the Internet. 2. Start a Web browser program. 3. In the address field of the Web browser, type the following URL: where <yoursite.com> is the domain name of your site. The Web Mail logon page is displayed and you can log on using your address and your User Administrator password. 13

14 Logging on to Web Mail You log on to Web Mail when you want to view or manage your messages. To log on to Web Mail: 1. On the left navigation bar, click Access or go to the Web Mail URL using any Internet browser. 2. In the Web Mail interface, enter your User Administrator logon name in the format and password. 3. Click the login link. The Web Mail Inbox window opens. 14

15 Getting help using Web Mail If you want more information about using Web Mail features, see the Web Mail online Help. To open the Web Mail Help: 1. Open Web Mail and log on as a user. 2. In the Web Mail Inbox window, click the Help link. The Help window opens. 15

16 Returning to the User Administrator control panel Because Web Mail opens in a separate window, you can use Web Mail without logging out of the User Administrator control panel. To return to the User Administrator control panel, click anywhere in the User Administrator window to make it the active window on your desktop. The Web Mail window remains open. 16

17 Using Microsoft Outlook Express to send and receive You need to configure the Microsoft Outlook Express client in order to read your messages using Microsoft Outlook Express. When you configure the client, you must specify the SMTP and POP/IMAP server configuration to authenticate the connection. This section provides instructions on accessing and manually setting up your mailbox using Microsoft Outlook Express and the SMTP server configuration required to authenticate the connection. Accessing and setting up your mailbox To access and set up your mailbox using Microsoft Outlook Express: 1. Start Outlook Express by clicking on the Microsoft Outlook Express icon on your desktop. If you are opening Microsoft Outlook Express for the first time, the Internet Connection Wizard displays automatically. If you have configured Microsoft Outlook Express before, and you want to add a new account, you must manually launch the Internet Connect Wizard. To launch the wizard: 1. Start Microsoft Outlook Express by clicking on the Microsoft Outlook Express icon on your desktop. 2. From the menu bar, choose Tools > Accounts. 3. In the dialog box, click Add. 4. Select and click Mail... The Internet Connection Wizard opens. 2. In the Display name field, enter your name as you want it to appear in the outgoing messages. 3. Click Next. 4. In the address field enter your address. This is the address other people use to send messages to you. 5. Click Next. 17

18 6. In the Incoming mail (POP3, IMAP) server field, enter the domain name or the IP address of your domain. 7. In the Outgoing mail (SMTP) server field, enter the domain name or the IP address of your domain. 8. Click Next. 9. In the Account name field, enter your mailbox user name in the format 10. In the Password field, enter your mailbox password. 11. Click Next. 12. In the last setup window, click Finish. This adds the new account. You can now specify your settings. Specifying settings To specify your settings: 1. Start Microsoft Outlook Express by clicking the Microsoft Outlook Express icon on your desktop. 2. Choose Tools > Accounts. 3. In the Internet Accounts dialog box, click the Mail tab. 4. Select the new account and click Properties. 5. In the Properties window, click the Servers tab. 6. In the Outgoing Mail Server area, select the My server needs authentication check box. 7. Click Settings. 8. Select the Use same settings as my incoming mail server option. If you are setting this for the first time, this option will already be selected. 9. Click OK. 10. Click OK again. Your account is ready to use. 18

19 Using Microsoft Outlook to send and receive You need to configure the Microsoft Outlook client in order to read your messages using Microsoft Outlook. When you configure the client, you must specify the SMTP and POP/IMAP server configuration to authenticate the connection. This section provides instructions on accessing and manually setting up your mailbox using Microsoft Outlook and the SMTP server configuration required to authenticate the connection. This section assumes that you have Microsoft Outlook installed on your computer and that your network properties are configured correctly. To read your messages using Microsoft Outlook, you will need to configure several Microsoft Outlook service options. To set Microsoft Outlook options: 1. Start Microsoft Outlook by right-clicking on the Microsoft Outlook icon on your desktop. 2. Select Properties from the menu. 3. Click the Add tab. 4. In the Use the following information services area, select the Internet checkbox and click Next. 5. Click Set up Mail Account. The Mail Account Properties window opens. 6. In the Mail Account field, enter the name by which you would like to refer to your mail server, for example, Ensim Mail Server. 7. In the User Information area, fill in the following information. o Name. Enter your first and last name. o Organization. Enter the name of your organization. o Address. Enter your address, for example, mymail@domain.com. 8. Click the Servers tab. 9. In the Server Information area, enter the following information. o Incoming mail (POP3). Enter the domain name or IP address of the mail server designated as the POP3 server. 19

20 o Outgoing mail (SMTP). Enter the domain name or IP address of the mail server designated as the SMTP server. 10. In the Incoming Mail Server area, enter the following information. o Account Name. Enter your mailbox user name in the format username@domain_name. o Password. Enter your mailbox password. 11. In the Outgoing Mail Server area, select the My server requires authentication check box. 12. Click Settings. The Outgoing Mail Server window opens. 13. In the Logon Information area, if not already selected, select the Use same settings as my incoming mail server option and click OK. 14. Click OK again to return to the Microsoft Outlook Setup Wizard and click Next. 15. Click Next again, then click Finish. Your mailbox displays. 20

21 Working with forwarding About forwarding You can redirect, or forward, your incoming messages from one mailbox to another. When you create a forward order, your messages are redirected to another location without the sender knowing the new address. Forwarded messages are accessible only through the account to which they are forwarded. No copies are kept in the original account. You can view, start, and stop message forwarding. After adding an forward, mails are no longer stored in your mail box. Hence, you will not be able to use an client such as Outlook Express to receive mails using the POP protocol. 21

22 Viewing your forwarding To view your existing forwarding information: From the left navigation bar, click Manager. The Forwards form displays any existing forwarding addresses. 22

23 Starting forwarding To start forwarding: 1. From the left navigation bar, click Manager. 2. In the forward field, enter the address to which you want to forward your messages. The forwarding address must be a complete and valid address, for example, somename@hot_mail.com. 3. Click Add Forward. Forwarding starts immediately. 23

24 Stopping forwarding To stop forwarding: 1. From the left navigation bar, click Manager. 2. In the Forwards form, locate the forward you want to stop, then click in the Actions column. A confirmation dialog box opens. 3. Click OK in the confirmation dialog box. 24

25 Working with auto responders About auto responders A responder is a method of automatically replying to incoming . You can add only a single auto responder. An autoresponder is a convenient way to acknowledge incoming mail or to set up a vacation message, which informs your contacts that you will not be available for a specified period. You can view, add, change, and remove responders. 25

26 Viewing your auto responder To view your existing auto responder information: 1. From the left navigation bar, click Manager. The Manager opens. 2. In the Manager menu, click AutoResponders. The AutoResponders form displays the subject of the auto responder. 26

27 Adding your auto responder To add an auto responder: 1. From the left navigation bar, click Manager. The Manager opens. 2. In the Manager menu, click AutoResponders. The AutoResponders form opens. 3. In the Actions column of the AutoResponder form, click. The Add/Edit User AutoResponder form opens. 4. In the Subject field, enter the subject of the message. 5. In the Message field enter the desired message. 6. Click Save. 27

28 Updating your auto responder To update your existing auto responder: 1. From the left navigation bar, click Manager. The Manager opens. 2. In the Manager menu, click AutoResponders. The AutoResponders form opens. 3. In the Actions column of the AutoResponder form, click. The Add/Edit User AutoResponder form opens. 4. In the Subject field, update the existing subject of the message. 5. In the Message field update the existing text. 6. Click Save. 28

29 Removing your auto responder You can remove your auto responder to stop WEBppliance from sending your predetermined automatic reply to all your incoming mail. To remove an auto responder: 1. From the left navigation bar, click Manager. The Manager opens. 2. In the Manager menu, click AutoResponders. The AutoResponders form opens. 3. In the Actions column of the AutoResponder form, click. 4. Click OK in the confirmation dialog box. 29

30 Glossary A Administrator: A user that has the login privileges required for access to a control panel. Anonymous FTP: A method by which files can be transferred over the Internet through FTP (File Transfer Protocol) without the use of a password or the creation of a user account. Application: A general term used to describe software components. Auto responder: A mail utility that automatically sends a standard reply message to an message. Same as responder. Directory: A simulated file folder on a computer disk. Files and applications are typically stored in directories on computer systems. Domain: An Internet address or a subsection of the Internet. Domain name: An alphabetic name that identifies one or more IP addresses. D F Forward Message: Redirecting (or forwarding) your messages from one mailbox to another. When you create a Forward on your account, your messages can be redirected to another location without the sender knowing the new address. FTP (File Transfer Protocol): A protocol used to transfer files over the Internet. FTP includes functions to log on to the network, list directories, and copy files. FTP operations can be performed by typing commands in a command line or by using an FTP utility running under a graphical interface. Anonymous FTP allows you to use an FTP site without a password and without creating a user account. G Graphical user interface (GUI): An interface between a user and a computer that is graphics-based and incorporates icons, menus, and a mouse. 30

31 Glossary Internet Message Access Protocol (IMAP) mail server: A common mail server used for Internet , similar to POP3, but in addition to holding incoming messages until a user logs in to the account and downloads the messages, it allows users to archive messages into folders, share mailboxes with other users, access multiple mail servers at once, and more efficiently access mail attachments. Internet Protocol (IP): The protocol used to format packets and rules of transmission and reception over the Internet. I P POP3 + IMAP Server: POP3 (Post Office Protocol, version 3) is a protocol used to retrieve from a mail server. IMAP (Internet Messaging Access Protocol) is a protocol that retrieves messages from the mail server. Using IMAP, you can search through your messages using keywords and selectively download messages. The IMAP server allows users to archive messages in folders, share mailboxes with other users, access multiple mail servers at one time, and more efficiently access attachments. Post Office Protocol, version 3 (POP3) mail server: A common mail server used for Internet . It holds the incoming messages until you log on to the account and download the messages. All stored messages and attachments are downloaded at the same time. R Responder: A mail utility that automatically sends a standard reply message to an message. Same as autoresponder. S Server: A computer and other device that allocates and manages the sharing of resources for a network. A server provides information or other services to its clients. While a server usually refers to an entire machine, it can also refer to a particular daemon on that machine. Simple Mail Transfer Protocol (SMTP): The most widely used protocol on the Internet. Site (Web site): Web sites are servers connected to the Internet. On Web sites, you can publish Web pages in a format called HTML (Hyper Text Markup Language). Anyone with a computer connected to the Internet can view Web pages using programs called a browsers, such as Microsoft Internet Explorer or AOL/Netscape Navigator. Web sites can also be used to send and receive . 31

32 Glossary U Uniform Resource Locator (URL): The address that defines the route to a file on the Web or any other Internet facility. The URL contains the protocol prefix, port number, site name, sub-directory names,and file name. User Administrator: Users who have login privileges required for access to the User Administrator control panel. Sites can have many User Administrators. 32

33 Index on to Web Mail...15 A out of WEBppliance...11 Account information, changing... 9 M Account settings, viewing... 8 Anonymous FTP, using...10 Mail, checking over the Internet...13 Auto responders Microsoft Outlook Express, using...18 adding...28 Microsoft Outlook, using...20 overview of...26 removing...30 O updating...29 Opening Web Mail...14 viewing...27 Outlook Express, using...18 Outlook, using...20 C Changing your full name or password 9 P Content, uploading or downloading Password, changing... 9 using anonymous FTP...10 Control panel for User Administrator, R returning to...17 Receiving mail, using Outlook...20 D Receiving mail, using Outlook Express Downloading content using anonymous FTP Removing your auto responder...30 Returning to the User Administrator control panel...17 E forwarding S overview of...22 Sending mail, using Outlook...20 starting...24 Sending mail, using Outlook Express18 stopping...25 Starting forwarding...24 viewing...23 Stopping forwarding Manager settings, viewing...12 U , checking over the Internet...13 F FTP, using anonymous...10 Full name, changing... 9 G Getting started... 7 H Help for Web Mail...16 Logging L Updating your auto responder...29 Uploading content using anonymous FTP...10 User Administrator control panel, returning to...17 Using Manager...12 Microsoft Outlook Express to send and receive Microsoft Outlook to send and receive Viewing account settings... 8 auto responder V

34 Index forwarding...23 W Web Mail getting help for...16 logging on to...15 opening...14 overview of...13 WEBppliance logging out of

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