Step by Step Guide for Business Rates

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1 Registering for the Online Service (Without a Government Gateway Account) This document is designed to guide you through the steps necessary to register for the VOA s Online Service if you do not already have a Government Gateway account. Before commencing it is important that you have the following available: 1. Your National Insurance Number 2. Your Date of Birth 3. One of the following items of personal documentation: - A PAYE payslip - A UK Passport - A P60 4. An electronic copy of one of the following for each property that you wish to claim: - A Business Rates bill - The Lease Agreement - A Water Rates demand - Other Utility Bills - A Stamp Duty Land Tax form You should allow approximately 15 minutes, without interruption, to complete the registration process.

2 Step 1 of 7: Register to use the check, challenge, appeal service Visit: To start the process. If you are new to this service and do not already have a Government Gateway account then select No and No for these two questions and continue following this guide. If you have an existing Government Gateway account, select No and Yes for these two questions, click Continue, then go straight to Step 4 of this guide. Click continue. First Name D. Address Enter your own name here and address. Do not enter your business name.

3 E. F. Make a note of these details or select the print option to save a pdf version to your computer. You will need these details to login in future. Step 2 of 7: Verify your identity You will need your National Insurance number and date of birth for this section. This is standard information required by the Government Gateway for authentication purposes and isn t passed on to the Valuation Office or us. First Name Last Name Enter your personal details in all of the boxes shown on this page. Step 3 of 7: Confirm who you are

4 You can identify yourself using one your payslip, P60 or UK passport details. This guide assumes you are using your UK Passport. Select the option you wish to use and enter your details. Click Register your business. Step 4 of 7: Register your business Enter your business name and address. If you have multiple business addresses, use the business address which you would want any correspondence sending to. Business Name Postcode

5 Address Select No. Address Click Manage Properties. Step 5 of 7: Add your properties Click Add Property. If you are returning to this section to add additional properties note that it may take several hours for previously added properties to show on the system.

6 Select Advanced. You can find your local authority reference number on your rates bill. Select Local Authority Reference and then enter the local authority reference number in the box below and click Search. D. 9th Flr, Oakland House, Talbot Road, Manchester, M16 0PQ Your property will be displayed. Click the underlined address for your property. E. 9th Flr, Oakland House, Talbot Road, Manchester, M16 0PQ Click Claim this property.

7 F. Complete this section with the information relevant to your circumstances and then select Add Property. Step 6 of 7: Verifying your property You need to verify your property by uploading a document that links you to the property. Ideally we recommend that you have a scanned copy of your business rates bill saved to your computer for this section. If you do not have a business rates bill then alternatively you can use a copy of a lease agreement, water rates demand or a utility bill. If you have a copy business rates bill then select I have a business rates bill and click Continue. If you are using an alternative document to verify your property then select I don t have a business rates bill. Click Choose a file to upload and navigate to the document you are using to verify your property and upload. Once you have uploaded the rates bill click Confirm.

8 Tick the box to agree the declaration and click Continue. D. Click Manage properties to start the process of authorising CVS to deal with your challenge. We ve recieved your request to add 9TH FLR, OAKLAND HOUSE, TALBOT ROAD, MANCHESTER, M16 0PQ to your businesses customer record Your submission ID is PL8DZ Step 7 of 7: Authorise CVS as your agent Click Appoint Agent. 9th Flr, Oakland House, Talbot Road, Manchester, M16 0PQ

9 Enter the CVS agent code Click Yes for the next two questions then select Continue If you have more than one property/rates assessment then you will need to repeat steps 5, 6 & 7 for each one. You can do this by clicking on Go to your dashboard. Select Manage Properties and then the add a property option. You have now completed the setup of your business and authorised CVS to act on your behalf. You don t need to do anything else and we can now start the process of reducing your business rates bills. The agent has been sent your request to act on behalf of 9th Flr, Oakland House, Talbot Road, Manchester, M16 0PQ.

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