MDS Amiba Cloud PBX Getting Started
|
|
- Verity Sharp
- 5 years ago
- Views:
Transcription
1 Getting Started Contents 1. Introduction 2 2. Getting Started for the User Set up Apple, Android or Windows Apps Connect SIP Phones Log in to your User Portal Opera Communicator... 5 Enter Registration Details... 5 Load personal Gmail or Outlook contacts to the MDS Amiba cloud... 6 Synchronise Contacts... 6 Launch the User Portal Getting Started for the Administrator Connect the SIP Trunks to the Cloud PBX Programme the Ringing Assignment Time of Day Routing Trouble-shooting the SIP trunks Setup Voic to Auto-Attendant Appendix: dialing codes 15 Extension numbering Programming Codes Codes Dialled into a Busy Extension Codes Dialled into a Ringing Extension Codes Dialled While Connected to Voic (Voice Menus i.e. *99) Explanation of the expressions used in the strings Specifications are subject to change without notice. This documentation refers to: Software version or higher for the MDS Amiba Cloud PBX system
2 1. Introduction Welcome to the MDS Amiba Cloud-based business telephone system, the best value in secure, cloud based communication for small and medium sized business. With the MDS Amiba phone service, you will be able to make and receive internet phone calls from anywhere. Be at your desk, wherever you are Smartphone and Tablet apps and PC softphones emulate your desk phone, wherever you are, at home or abroad, on Wifi or 3G/4G. Make calls on your smartphone using your fixed business number, not your personal cell number. The Auto-Attendant answers your customer calls automatically and routes them to the appropriate employee according to the customer selection. Voic for every user with forwarding of voic messages to your account Best value Unlimited landline calls and preferential rates for calls to mobiles. DM 1088 Page 2
3 2. Getting Started for the User When you register for the service, we will send the registration details to your address. This will contain your account information: The Server URL address: yourcompany.mdspbx.com Your User Name: John Smith Your address: Your internal phone number: 1234 Your external phone number: Your IP registration name: IP Your IP registration PIN/Password: 2345 Communicator SOAP Port Number 5005 Administrator Login/Password: admin/xxxxxx 2.1. Set up Apple, Android or Windows Apps Follow the link and select the app you need. Download the app to your device and then download and follow the user guide for instructions on installing and set-up. DM 1088 Page 3
4 2.2. Connect SIP Phones Current Yealink 4-series and 2-series desk top SIP phones are tightly integrated. The user credentials should be auto-provisioned by a provisioning server. Other standard SIP phones are supported, but the PBX registration details must be entered, typically in the following format, by logging into the phone browser. The Server URL address: yourcompany.mdspbx.com Your IP registration name: IP Your IP registration PIN/Password: 2345 Guides for tightly integrated desk phones from Yealink, Polycom and Akuvox are available at: Log in to your User Portal The user portal gives you quick and easy access to dial your contacts, handle calls, see the status of colleagues in real time, check your call logs, listen to voic s, set call forwarding rules, program the function keys on your system phone and set up video conferences. Browse to the server address given in your registration details: yourcompany.mdspbx.com Enter your Username and PIN to login and the Portal page appears: DM 1088 Page 4
5 2.4. Opera Communicator The Opera Communicator is a windows application which synchronises your Gmail or Outlook contacts with the MDS Amiba Cloud based service. It also allows for a single click access to your User Portal. Download it from: Once installed on your PC, you need to fill in some settings Click Next on the Setup Wizard, followed by Install, then Finish. Enter Registration Details Click the Communicator shortcut icon on your desktop, or run from the Windows Start menu. On the Settings page, enter the following registration details to connect to your MDS Amiba cloud PBX: The Server URL address: yourcompany.mdspbx.com Your User Name: John Smith Your IP registration PIN/Password: 2345 Communicator SOAP Port: 5005 Select the Startup mode. DM 1088 Page 5
6 Load personal Gmail or Outlook contacts to the MDS Amiba cloud At the Export/Import Contacts page, select either Gmail or Outlook contacts for download and click on the tick. This will load you Outlook or Gmail contacts into your personal directory on the cloud system. To populate the common directory on the cloud PBX, you can do this by using the administrator login and password on the Settings tab. Synchronise Contacts The Opera Communicator can compare the contacts on the MDS Amiba cloud PBX with those on Gmail or Outlook and synchronise them according to the rules on the Sync Contacts page. At the Sync Contacts page, select the synchronisation Direction from the drop-down menu. DM 1088 Page 6
7 Launch the User Portal Clicking the tick box on this page provides a quick and easy way to open your User Portal. DM 1088 Page 7
8 3. Getting Started for the Administrator You can connect to the Administrator portal of your MDS Amiba cloud PBX to manage features such as Auto-Attendant, user groups and routing of incoming calls. When you log in to the administrator portal using your administrator login and password you can programme the functions displayed in the drop-down menu associated with each of the eight column headings. A Help Button on each feature-programming page explains how the feature works and how to set it up. DM 1088 Page 8
9 3.1. Connect the SIP Trunks to the Cloud PBX. The SIP trunks interface on the cloud PBX can be connected to any compatible SIP trunk provider network. The SIP trunk provider supplies the telephone numbers and account registration details. These are programmed into the cloud PBX in two steps: 1. Programme the public telephone numbers into the cloud PBX on the page External Numbers List page, under the Trunk Settings heading on the System Programming Administrator portal. Enter each of the telephone numbers in the External Number column. It is essential to enter the number in the exact format supplied by the SIP trunk provider, including any necessary area or country codes. Any departure from the required number format may result in calls being rejected by the provider. DM 1088 Page 9
10 2. Now programme the SIP Account details Press the Edit button on the SIP Accounts page. This page is used to enter the registration details supplied by the SIP trunk network provider and to configure other important technical options of the SIP trunks that may be specified by the provider. DM 1088 Page 10
11 The essential registration details are the server address, the Username and Password. There is a lot of variation in the parameters required by SIP service providers and this page allows you to program these options. Go to the online Help for a detailed explanation Programme the Ringing Assignment Each external telephone number connected to the Opera Cloud PBX may be programmed to ring a different user or set of users for incoming calls. The assignment of incoming calls to internal extensions is done on the Ringing assignment page, under the Trunk Settings heading. This page contains a list of all the external telephone numbers previously entered on the External Numbers page. DM 1088 Page 11
12 Click on the Edit button of any number to define the distribution of incoming calls on that number: On this page you can add an extension to the ringing assignment by clicking on the + sign adjacent to the name in the extension list on the left, or by dragging and dropping to the Assignment column in the centre. You may also assign an Auto Attendant message for this number, an external number or a conference room by clicking the links on the right. When the selection is complete, click the green tick-box to return the previous page. You may then proceed to programme the night ringing and the other modes by clicking the links at the bottom left of the page. For more than one extension to ring for an incoming call, a Group should first be created, by clicking on the Edit button on the Group Assignment page, in the Group Settings column. Then add the Group to the Assignment column on the Ringing Assignment page. DM 1088 Page 12
13 3.3. Time of Day Routing Up to 15 different ringing modes can be defined on the page Day/Night Ringing under Time Settings. Each ringing mode can be activated at a particular time of the day on the page Day Night Switch Times under Time Settings Trouble-shooting the SIP trunks If you have trouble making or receiving calls on the SIP trunks, verify the following: Check the external telephone numbers are entered on the page External Lines in the exact format specified by the SIP trunk provider and that they are associated with the correct SIP account. Check that the SIP account details are programmed correctly on the SIP Account page. The basic parameters are the SIP server address, the username and password. SIP account parameters may vary widely between providers. Check that any requirements of your provider are programmed correctly on the SIP account page. Check that the ringing assignment is programmed correctly. To avoid the default delay of 4 seconds, to allow the user dial additional digits, before dialled digits are sent to line, program the Dial Plan on the SIP Account page Setup Voic to The Opera cloud system can forward voic messages to a user s address. In order to do this, the administrator must program an address for the system and also for each user. The system address is programmed on the page SMTP Configuration under IP Settings. The user addresses are programmed on the page Message Forwarding to under User Settings. The details are explained in the online help pages. DM 1088 Page 13
14 3.6. Auto-Attendant The Auto-Attendant and IVR can be programmed to answer incoming calls automatically and to guide the caller through a series of announcements to the correct destination. Go to the Auto-Attendant page under System Settings and follow the on-line Help. DM 1088 Page 14
15 4. Appendix: dialing codes Extension numbering User Extensions Meet-Me Conferences Rooms Auto Attendants Groups Skill-Sets 9 Line access 0 Operator Group Programming Codes *210*!20!W# Set External Forward All Calls *210*!9!W*!20!W# Set External Forward All Calls at this group (leader) *210*!9!W*!20!W*WWWW# Set External Forward All Calls at this group with pin code (any other member) *21*!9!W# Set Internal Forward All Calls *21**99# Set Forward all to voic *21*!9!W*!9!W# Set Internal Forward All Calls at this group (leader) *21*!9!W*!9!W*WWWW# Set Internal Forward All Calls at this group with pin code (any other member) *21*!9!W**99# Set Forward all to voic at this group (leader) *21*!9!W**99*WWWW# Set Forward all to voic at this group with pin code (any other member) *31# Set CLIP *30# Set CLIR *3*^3^W#^50^W Select number or MSN for outgoing call *4!3!W Dial Central Speed Numbers *5 Redial *610*!20!W# Set External Forward On No Answer *610*!20!W*!3!W# Set External Forward On No Answer With Timer *610*!9!W*!20!W*!3!W# Set External Forward On No Answer with Timer at this group (leader) *610*!9!W*!20!W*!3!W*WWWW# Set External Forward On No Answer with Timer at this group with pin (any other member) *610*!20!W*# Set External Forward On No Answer Without specifying Timer *610*!9!W*!20!W*# Set External Forward On No Answer without specifying Timer at this group (leader) *610*!9!W*!20!W**WWWW# Set External Forward On No Answer without specifying Timer at this group with pin (any other member) *61*!9!W*!3!W# Set Internal Forward On No Answer With Timer *61**99# Set Forward On No Answer to voic *61*!9!W# Set Internal Forward On No Answer *61**99*!3!W# Set Forward On No Answer to voic with timer *61*!9!W*!9!W*# Set Internal Forward On No Answer at this group without specifying Timer (leader) *61*!9!W*!9!W*!3!W# Set Internal Forward On No Answer at this group with Timer (leader) *61*!9!W*!9!W**WWWW# Set Internal Forward On No Answer at this group without specifying Timer with pin (any other member) *61*!9!W*!9!W*!3!W*WWWW# Set Internal Forward On No Answer at this group with Timer with pin (any other member) *61*!9!W**99*# Set Forward On No Answer to voic at this group (leader) *61*!9!W**99**WWWW# Set Forward On No Answer to voic at this group with pin (any other member) *61*!9!W**99*!3!W# Set Forward On No Answer to voic with Timer at this group (leader) *61*!9!W**99*!3!W*WWWW# Set Forward On No Answer to voic with Timer at this group with pin (any other member) *61**99*# Set Forward On No Answer to voic *61*!9!W*# Set Internal Forward On No Answer DM 1088 Page 15
16 *62*!9!W# Set Group Opt Out *631*!3!W# Set the LCD Contrast of an Executive System Phone *632*W# Set the Language of an Executive System Phone *633*!3!W# Set the Ringer Volume of an Executive System Phone *634*!3!W# Set the Speaker Volume of an Executive System Phone *635*!3!W# Set the Handset Volume of an Executive System Phone *637*W# Set Auto-Answer on/off for an Executive System Phone *641*WWWW# Set Alarm Call *67*!9!W*!9!W# Set Internal Forward On Busy at this group (leader) *67*!9!W*!9!W*WWWW# Set Internal Forward On Busy at this group with pin (any other member) *67*!9!W**99# Set Forward On Busy to voic at this group (leader) *67*!9!W**99*WWWW# Set Forward On Busy to voic at this group with pin (any other member) *67**99# Set Forward On Busy to voic *71!9!W Pick up call *72 Explicit call transfer *73 Conference Call *74 Park Call *75!9!W Retrieve Parked Call With Code *76!9!W Answer Paging *76* Answer any paging device *77!9!W Directed Page *77* Universal Page *77# Public Address Page *78 Open Door *79*!22!W# Start Remote Download *70*WWWW# Clear PIN *70*WWWW*WWWW*WWWW# Change the PIN *70**WWWW*WWWW# Enter a new PIN *7* Ring Extension and override Auto-Answer *8!2!W Local Speed Numbers *91^50^W Line Access Group 1 *92^50^W Line Access Group 2 *93^50^W Line Access Group 3 *94^50^W Line Access Group 4 *95^50^W Line Access Group 5 *96^50^W Line Access Group 6 *97^50^W Line Access Group 7 *98^50^W Line Access Group 8 *99 Access Voice Mail *901 SIP Access Group codes *902 SIP Access Group codes *903 SIP Access Group codes *904 SIP Access Group codes *905 SIP Access Group codes *906 SIP Access Group codes *907 SIP Access Group codes *908 SIP Access Group codes *9*!2!W *9#!9!W UnPark Line UnPark Extension *00 SIP Access Code *07*W# Manual Filtering Switch DM 1088 Page 16
17 *0*3W#^50^W Single Call CLIP/CLIR **8!2!W*!20!W# Program Local Speed Numbers **91 Enter Pre External Dialling With Line Access Group 1 **92 Enter Pre External Dialling With Line Access Group 2 **93 Enter Pre External Dialling With Line Access Group 3 **94 Enter Pre External Dialling With Line Access Group 4 **95 Enter Pre External Dialling With Line Access Group 5 **96 Enter Pre External Dialling With Line Access Group 6 **97 Enter Pre External Dialling With Line Access Group 7 **98 Enter Pre External Dialling With Line Access Group 8 **9W*3W#^50^W Single Call CLIP/CLIR With group access ****#### Enter System Maintenance #21*!9!W# #21*!9!W*WWWW# Clear Forward All Calls at this group (leader) Clear Forward All Calls at this group with pin code (any other member) #21# Clear Forward All Calls #3 Account Code #61*!9!W# Clear Forward On No Answer at this group (leader) #61*!9!W*WWWW# Clear Forward On No Answer at this group with pin code (any other member) #61# Clear Forward On No Answer #62*!9!W# Clear Group Opt Out #62# Clear Do Not Disturb #641# Clear Alarm Call #67*!9!W# Clear Forward On Busy at this group (leader) #67*!9!W*WWWW# Clear Forward On Busy at this group with pin code (any other member) #67# Clear Forward On Busy #68# Deactivate roaming pin #8!2!W# Clear Local Speed Numbers #98!9!W Force Forward to voic (without first ringing) with no intro #99!9!W Force Forward to voic (without first ringing) #001# Clear All Call Forwards Codes Dialled into a Busy Extension 5 Set Call-back 79 Intrude 77 Contact centre Listen-in (While Listening dial 7 to toggle between Listen-in and whisper) #99 Connect to the Busy Extensions Voic Codes Dialled into a Ringing Extension 7 Intercom #99 Connect to the Ringing Extensions Voic Codes Dialled While Connected to Voic (Voice Menus i.e. *99) 1 To Listen to New Messages (Played oldest first) 1. To replay Message 2. To Delete Message 3. To Play Next Message 4. Followed by extension number To Forward Message 5. To Return a Call to the CLI of the Message *. To Return to the Main Menu 2 To Listen to a Saved Messages (Played oldest first) 1. To replay Message 2. To Delete Message 3. To Play Next Message DM 1088 Page 17
18 4. Followed by extension number To Forward Message 5. To Return a Call to the CLI of the Message *. To Return to the Main Menu 3 To enter Voic Setup 1. To play your current Welcome Message 2. To Record a Welcome Message (followed by # to end recording or hang-up) 3. To Delete your current Welcome Message *. To Return to the Main Menu 4 To Change Diversion Settings 1. To Clear Diversion 2. To Forward to voic 3. To Forward to the number you are calling from 4. To Forward to any number dial the number followed by # (you need to add the external number prefix i.e. 9) *. To Return to the Main Menu 6 (Followed by AA number) to enter Auto Attendant record Setup (Need to be an operator to do this) 1. To play your current Welcome Message 2. To Record a Welcome Message (followed by # to end recording or hang-up) 3. To Delete your current Welcome Message *. To Return to the Main Menu Explanation of the expressions used in the strings Normal dialling digits = 0,1,2,3,4,5,6,7,8,9,*,# Fixed length Wild Card = W (where W can be any digit 0-9, so if we need to take in 4 digits for a pin its WWWW) Variable length Wild Card =!n!w (where the system will look for any number of wild card numbers from 1 digit to n digits, so if we need to enter an external number to Forward to we would need to enter any digit from 1 to 20 digits,!20!w ) 0 based Variable length Wild Card = ^n^w (where the system will look for any number of wild card numbers from 0 digit to n digits) Examples: *210*!9!W*!20!W*WWWW# member) *210* is the code for external Forward!9!W* is used to take in the group number (which can be from 1 to 9 digits long)!20!w* is used to take in the external number (which can be from 1 to 20 digits long) WWWW# is used to take in the group pin code (which is fixed at 4 digits) Set External Forward All Calls at this group with pin code (any other *61*!9!W**99*!3!W*WWWW# Set Forward On No Answer to voic with Timer at this group with pin (any other member) *61* is the code for internal Forward on no answer!9!w* is used to take in the group number (which can be from 1 to 9 digits long) *99 is the code for the Voic !3!W* is used to take in the timer delay before the Forward should act (which can be 1 to 3 digits long) WWWW# is used to take in the group pin code (which is fixed at 4 digits) *68*!2!W*!4!W# Activate roaming pin *68* is the code for roaming pin!2!w* is used to take in the roaming pin account number (which can be from 1 to 2 digits long)!4!w# is used to take in the roaming pin code (which can be from 1 to 4 digits long) **9W*3W#^50^W Single Call CLIP/CLIR With group access **9W* this is used to take in the line access code (as in the line access codes *91- *98) 3W# this is used to take in the CLIP/CLIR setting i.e. 30=CLIR 31=CLIP) ^50^W this is used to take the external number the user wishes to dial (for 0 digits to 50 digits long) Download Manuals at: Training videos at: DM 1088 Page 18
Setting up Polycom VVX phones on the Cloud PBX
Setting up Polycom VVX phones on the Cloud PBX This document outlines the set-up and use of Polycom VVX termninals on the Cloud PBX Contents List of Polycom phones that are auto provisioned and tightly
More informationVersion 1.2, 28 February Far South Networks
COM.X IP PBX END USER GUIDE Version 1.2, 28 February 2014 Document History Version Date Description of Changes 1.0 10/01/01 First release 1.1 10/10/08 Added instructions for remote voice mailbox access,
More informationVersion 1.2, 28 February Far South Networks
COM.X IP PBX END USER GUIDE Version 1.2, 28 February 2014 Document History Version Date Description of Changes 1.0 10/01/01 First release 1.1 10/10/08 Added instructions for remote voice mailbox access,
More informationMobile Identity. for SmartVoice. User Guide
Mobile Identity for SmartVoice User Guide Contact Customer Care at 877-487-8722 for additional assistance. 3/23/2017 1 OVERVIEW Mobile Identity is a simple smartphone client that enables an end-user to
More informationCom.X PBX. End User Guide. Version 1.1, 8 September Far South Networks
Com.X PBX End User Guide Version 1.1, 8 September 2010 Document History Version Date Description of Changes 1.0 10/01/01 Preliminary 1.1 10/10/08 Added instructions for remote voice mailbox access, completed
More informationInstalling the 3CX Client for Windows
Introduction Installing the 3CX Client for Windows The 3CX Client for Windows allows you to manage and oversee telephone calls directly from your computer and subsequently allows you to work remotely from
More informationMy Phone. My Phone - Overview. Signing In
My Phone - Overview The Optus Loop My Phone portal gives you full access to your personal phone service settings, allowing you to customise and manage your service to suit your specific requirements. Within
More informationExtension User Guide. S-Series Extension User Guide
Extension User Guide Sales Tel: +86-592-5503309 E-mail: sales@yeastar.com Support Tel:+86-592-5503301 E-mail: support@yeastar.com Web: http://www.yeastar.com Version: 1.0 Revised: 2016.06 1 Contents 1.
More informationForum Phone 310 User Guide
Forum Phone 310 User Guide Table of Contents 1 Answering a Call...3 2 Making a Call...3 3 Placing a Call on Hold...5 4 Transferring a Call...5 5 Parking a Call...5 6 Paging...6 7 Call Pick Up...6 8 Conference
More informationFirst Communications Cloud IP PBX User Guide (Polycom)
First Communications Cloud IP PBX User Guide (Polycom) 2017 Property of First Communications Contents Introduction... 3 General Phone Operations... 4 Polycom VVX 300 Series... 4 Polycom VVX 300 Series
More informationCloud Voice Service. Cisco IP Phone 7942G User Guide. (Version 2.0)
Cisco IP Phone 7942G User Guide (Version 2.0) Table of Content 1. Phone Set Features and Functions...2 1.1 Operation for IP Phone 7942G... 3 1.2 Adjusting the Height of the Footstand... 4 2. Preference
More informationN824 Extension User Guide
Version 1.0 Date: February 14, 2016 Yeastar Information Technology Co. Ltd. Contents 1. N824 Extension User Portal... 3 1.1 Account... 3 1.2 Voicemail... 4 1.3 Call Recordings... 4 1.4 Voicemail Settings...
More informationUCx Feature Guide for Infinity phones
UCx Feature Guide for Infinity phones Date: 23 August 2018 Version: 1.4 System: UCx Release: 6.0 Phone models: E-MetroTel will provide support for the following Infinity IP phones, as long as the phones
More informationBullsEye Digital Voice Toolbar Quick Reference Guide
This guide will help you get started using your BullsEye digital voice services, and in particular, the Digital Voice Toolbar. INTRODUCING THE DIGITAL VOICE TOOLBAR Similar to the Digital Voice Call Manager,
More informationC L O U D V O I C E B U S I N E S S P O R T A L
C L O U D V O I C E B U S I N E S S P O R T A L A P P L I C A T I O N U S E R G U I DE O F F I C E U C S M A R T P H O N E, U C B U S I N E S S A N D U C T E A M E D I T I O N V E R S I O N 2. 0 Content
More informationVertical 2-Line Desk Phone Quick Reference Guide
Contact your Sales Representative for more information. Table of Contents Introduction to your Xcelerator Desk Phone... 3 How to use your Xcelerator Desk Phone... 3 Answering and making calls... 3 Handling
More informationSyntel2 by Syntel Solutions Features
Syntel2 by Syntel Solutions Features Interested in learning how our proven software platform can revitalize your business communications? With Syntel2 by Syntel Solutions, we give you the tools and features
More informationEnterprise Voice SUBSCRIBER GUIDE
Enterprise Voice SUBSCRIBER GUIDE Conterra Networks Enterprise Voice SUBSCRIBER GUIDE 3 TABLE OF CONTENTS Table of Contents Introduction... 6 Logging in... 6 Navigation Bar, Sub-Menu and Page Layout...
More informationCOMMAND CENTRAL. Commander Phone USER GUIDE
COMMAND CENTRAL Commander Phone USER GUIDE Getting Started How to log into your Command Central account The Command Central Dashboard Feature Quick Set Call Logs Help guides Contacts and Speed dials My
More informationQuick Start Guide. Intermedia Hosted PBX Polycom SoundStation IP SoundStation IP 6000 SoundStation IP 7000
Quick Start Guide Intermedia Hosted PBX Polycom SoundStation IP 6000-7000 SoundStation IP 6000 SoundStation IP 7000 2 Welcome to your Hosted PBX service. What s in the box? Polycom SoundStation IP 6000
More informationEircom Advantage System Manual
Eircom Advantage 24000 System Manual Safety Notes This unit should only to be opened by service personnel. There are no serviceable parts inside the housing Specifications are subject to change without
More informationManaging your PBX- Administrator
Managing your PBX- Administrator ACCESSING YOUR PBX ACCOUNT Navigate to https://voip.ancero.com/ and log in to the Ancero Utility VoIP portal account. If you would like your web browser to keep you logged
More informationYealink BASIC PHONE GUIDE T48G POWERED BY XCHANGE TELECOM
POWERED BY XCHANGE TELECOM UNDERSTANDING THE KEYS ON YOUR The Hard keys may display a fixed function, may be programmed to display extensions or other frequently used functions like Speed Dial. The Soft
More information7. Directories 7.1. Making Calls Using Directories 7.2. Using the Personal Directory 7.3. Contact Search 7.4. Custom Directories
Unity Desktop User Guide Help Menu 1. Introducing Unity 2. Initial Login and Setup 3. Getting Started 3.1. Resizing Unity 3.2. Maximising and Minimising 3.2.1. Using Unity From the System Tray 4. Call
More informationThe Amiba Cloud PBX can be deployed with re-seller branding immediately with no development lead time. The main competitive advantages are:
Why move from Asterisk to Amiba? The Amiba Cloud PBX can be deployed with re-seller branding immediately with no development lead time. The main competitive advantages are: System Administrator training
More informationTable of Contents DVX-2005F IPPBX
Table of Contents Chapter 1Feature Codes... 1 1.1 Blacklist... 1 1.2 Pickup Call... 2 1.3 Call Parking... 3 1.4 Call Transfer... 4 1.5 Conference... 5 1.6 Voicemail... 6 1.7 One Touch Recording... 7 1.8
More informationPrimus Hosted PBX Assistant Toolbar Reference Guide
Primus Hosted PBX Assistant Toolbar Reference Guide To Download the Hosted PBX Assistant Toolbar, visit www.primus.ca/hpbxguide or select Help from the Hosted PBX Portal and locate the Hosted PBX Assistant
More informationIt s time to communicate efficiently and more effectively
Datavo Business Data & Voice Solutions Introducing mydatavo It s time to communicate efficiently and more effectively mydatavo Upgrade Your Communications Service Are you ready to upgrade your communications
More informationQuick Start Guide. Intermedia Hosted PBX Yealink W52 Wireless DECT Phone
Quick Start Guide Intermedia Hosted PBX Yealink W52 Wireless DECT Phone 2 Welcome to your Hosted PBX Service. What s in the box? Yealink W52 Wireless DECT Phone W52 Base Parts A. 1 Base Station B. 1 Power
More informationDigital Telephone User Guide
Digital Telephone User Guide 1 P. O. Box 99, Conway, AR 72033 (501) 450-6000 ConwayCorp.com * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call
More informationBT CLOUD PHONE. USER GUIDE FOR MY EXTENSION.
BT CLOUD PHONE. USER GUIDE FOR MY EXTENSION. WHAT S IN THIS GUIDE. 1. Welcome to BT Cloud Phone. 3 2. Express setup. 4 3. Accessing the BT Cloud Phone Portal. 5 4. My Extension Dashboard. 6 4.1 Overview:
More informationCMDR_COMMANDER PHONE SMART UC COMMANDER MOBILITY FOR ANDROID USER GUIDE_GD_41824
SMART UC COMMANDER MOBILITY ANDROID USER GUIDE Version 20.0.1.0 CMDR_COMMANDER PHONE SMART UC COMMANDER MOBILITY FOR ANDROID USER GUIDE_GD_41824 PAGE 1 Document Revision History Release Version Reason
More informationConnected Office Voice Group User Reference Guide 01/10/2016
Connected Office Voice Group User Reference Guide 01/10/2016 USER REFERENCE GUIDE Welcome to Connected Office Voice! This guide describes the user features of your new VoIP services and is intended for
More informationPremier-Cloud delivers cloud telephony at it s best
delivers cloud telephony at it s best CLOUD TELEPHONY PACKED WITH CLEVER FEATURES TO HELP YOU MAKE THE MOST OF YOUR COMMUNICATIONS With there are two supremely affordable licence options Silver and Gold.
More informationFAQs User Support. These FAQs are designed to help guide you common Cloud PBX queries. The Service:
These FAQs are designed to help guide you common Cloud PBX queries. The Service: How do I add/remove colleagues to our service? Please contact your Account Manager. I ve heard that there is a Call Recording
More informationENTERPRISE SUBSCRIBER GUIDE
ENTERPRISE SUBSCRIBER GUIDE Enterprise Subscriber Guide 880 Montclair Road Suite 400 Birmingham, AL 353 www. TABLE OF CONTENTS Table of Contents Introduction...6 Logging In...6 Navigation Bar, Sub-Menu
More informationFeature List Q4 2016
Feature List Q4 2016 PBX Model IP1100 IP1200 IP2000 IP5000 Extensions Extension Capacity 50 100* 500 500 Import Names and Email Addresses YES YES YES YES Auto Create Extensions and Voice Mail Boxes YES
More informationBUSINESS VOICE. Helping You Do More. Cloud PBX & SIP Trunking
BUSINESS VOICE Helping You Do More Cloud PBX & SIP Trunking STEP 1 Call Retrotel for a site visit. We will come at a specific time (not some 8 hour window). Grab your phone services bill. STEP 2 Pick the
More information8x8 Virtual Offce Mobile User Guide for ios
8x8 User Guide for ios Works with iphone, ipad and ipod Touch Version 4.0, October 2012 The Champion For Business Communications Table of Contents introduction...3 Features...3 Technical requirements...4
More informationEnd User Guide. FastFind Links. Using Your Desk Phone. Using the User Web Portal. Voic . Answering Rules and Time Frames. Contacts.
End User Guide Using Your Desk Phone FastFind Links Using the User Web Portal Voicemail Answering Rules and Time Frames Contacts Phones Music On Hold Call History Profile CONTENTS Contents... ii Introduction...
More informationSetting Up Your Cordless Desk Phone and Base Station for your OfficeSuite Phone BVNDESK10
Setting Up Your Cordless Desk Phone and Base Station for your OfficeSuite Phone BVNDESK10 Welcome to OfficeSuite Phone Your new 100 percent cloud-based system, OfficeSuite Phone includes hundreds of advanced
More informationeircom advantage 4800 eircom advantage 1500 System Introduction
eircom advantage 4800 eircom advantage 1500 System Introduction Advantage 1500 System Introduction Specifications subject to change without notice. Facilities described may or may not be supported by
More informationTELIA TOUCHPOINT. User guide
TELIA TOUCHPOINT User guide TELIA TOUCHPOINT 1 The Telia Touchpoint service Telia Touchpoint is an easy to use communications service intended for small companies that improves the reachability of the
More informationRingCentral Office. New User Setup
RingCentral Office New User Setup RingCentral Office New User Setup Table of Contents 2 Welcome to RingCentral 2 Activate Your Account 3 Your Account Security 6 Quickly Get Up and Running 6 Review Your
More informationDigital Voice Services Residential User Guide
Digital Voice Services Residential User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call
More informationGetting Started With the Soar Free App From Birchills Telecom
Getting Started With the Soar Free App From Birchills Telecom What is Soar Free? Soar Free is a mobile app built on a platform called Cloud Softphone which allows any user of the Birchills service to access
More informationPolycom IP 430 User Guide
Polycom IP 430 User Guide Table of Contents Table of Contents...2 Introduction...3 The Polycom IP430 IP Phone... 3 Web Portal...3 Telephony Toolbar...4 Document Format...4 Feature Functionality...4 Feature
More informationVodafone One Net Anywhere
Vodafone One Net Anywhere Your step-by-step guide to Vodafone One Net Anywhere The future is exciting. Ready? Contents 1.0 Welcome to Vodafone One Net Anywhere 2.0 User Features 2.1 Call Barring and Incoming
More informationPlacing Calls on Hold, Transferring, Conferencing, Parking
ShoreTel MAC Communicator User Guide To Download Software: Go to Web URL: Enter http://ctrsthq/shorewareresources/clientinstall Aftre downloading and installing the ShoreTel Communicator software, follow
More informationsmart technology, flexible delivery
ARMSTRONG BELL Venture is designed specifically to compete in the PBX market; it is packed with clever features and smart technology to satisfy users at a price that will impress. RICH IN FEATURES Venture
More informationHughesFlex Cloud PBX Solutions
www.hughesflex.com HughesFlex Cloud PBX Solutions Upgrade Your Communications Service Are you ready to upgrade your communications services? Our hosted IP PBX brings a big-business phone system to you
More informationPhone & Features Guide
Phone & Features Guide Eleventh Edition Contents Introduction To The Guide... 12 1. Star2Star Supported Phones... 13 2. Polycom Phones... 16 a). Answering a Call... 16 b). Making a Call... 16 c). Microphone
More informationACC-1143 PUG. Polycom 4 and 6-Line Desk Phone Quick Reference Guide
ACC-1143 PUG Polycom 4 and 6-Line Desk Phone Quick Reference Guide Table of Contents INTRODUCTION TO YOUR POLYCOM 4 OR 6-LINE DESK PHONE... 2 WELCOME... 2 DESK PHONE... 2 HOW TO USE YOUR VERTICAL 4-LINE
More informationUC Office for Smart Phone - iphone Edition
UC Office for Smart Phone - iphone Edition User Guide Revision 1.0 Contents 1 INTRODUCTION... 1 1.1 Overview... 1 2 REQUIREMENTS... 1 2.1 Hardware and Software Requirements... 1 2.2 Licensing Requirements...
More informationFlexIP SOLUTIONS FEATURES
FlexIP SOLUTIONS FEATURES INTERESTED IN LEARNING HOW OUR PROVEN SOFTWARE PLATFORM CAN REVITALIZE YOUR BUSINESS COMMUNICATIONS? With FlexIP, we give you the tools and features you need to enhance your business
More informationTable of Contents. Phone Configuration
User Manual 3.60 Table of Contents Phone Configuration... 1-5 Buttons... 1 Placing a Call... 1 Answering a Call... 2 DND... 2 Redial... 2 Call List / Callers... 2 Contacts... 2 Paging... 3 Transferring
More informationSIP Communicator Spitfire S300 User Guide
SIP Communicator Spitfire S300 User Guide 1 TABLE OF CONTENTS Handset Description Page 3 Keypad Lock Page 6 Directory Page 6 Adding an Entry. Page 6 Edit or Delete an Entry Page 7 Black List Page 7 Dialing
More informationAvaya one-x Mobile User Guide for iphone
Avaya one-x Mobile User Guide for iphone 18-602788 Issue 2 December 2008 2008 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was
More informationGroup Administrators Guide The PBX Call Central Userguide
The PBX Call Central Userguide QUICK START GUIDE Your Start Up configuration After your purchase of the Hosted Phone service, the Hosted Phone team configured a basic phone system to get you started. This
More informationVox Centrex Yealink T29 UserGuide
Vox Centrex Yealink T29 UserGuide Monique Verto Supreme November 2015 TABLE OF CONTENTS Handset Description Page 2 Keypad Lock Page 5 Directory Page 5 Adding an Entry. Page 5 Edit or Delete an Entry..
More informationOFFICE FEATURES. (800)
OFFICE FEATURES (800) 799-0600 sales@nextiva.com Advanced Call Forwarding Call forwarding allows you to redirect calls to a third party destination such as a phone number or extension. Nextiva offers multiple
More informationQUICK START GUIDE NTS HOSTED PBX CALL MANAGER. Welcome. Getting Oriented
QUICK START GUIDE NTS HOSTED PBX Welcome Welcome to NTS Hosted PBX! This guide is intended to get you up and running with the basic features associated with the product. For more in-depth information,
More informationRed Road Telecom. Grandstream GXP 2000 Series. v Red Road Telecom, LLC
Red Road Telecom Telephone User s Guide Grandstream GXP 2000 Series v2.0 2008 Red Road Telecom, LLC Contents Line Keys... 3 Programmable Keys... 3 Display... 3 Answering a Call... 4 Not Answering A Call...
More informationUser Guide Business Hosted Voice DOCUMENT VERSION: 4.0
User Guide Business Hosted Voice DOCUMENT VERSION: 4.0 DATE OF ISSUE: 30 NOVEMBER 2018 Welcome! We want to help your business connect. We re sure you will enjoy the benefits of these services. Plus our
More informationPolycom IP501 User Guide
Polycom IP501 User Guide 1 Introducing your Polycom IP501 Phone A Polycom IP Phone is a full feature telephone that provides voice communication over an IP (Internet Protocol) network. This phone functions
More informationLCD Screen. Soft Keys. Handset (Optional cordless handset shown) Speaker. TRANSFER A CALL While connected to a live call
1 2 1 LCD Screen Fixed Function Keys 2 Programmable Keys Contacts Goodbye 7 3 3 Soft Keys Call History Redial 8 4 5 4 5 6 Navigation Keys/Select Button Dial Pad Fixed Function Keys Voicemail Settings Volume
More informationUser Guide. Infinite Voice (Polycom VVX 300/400)
User Guide Infinite Voice (Polycom VVX 300/400) August 2016 Table of Contents 1. Phone Keys and Views... 2 1.1 Phone Keys and Views... 2 1.1.1 Home View... 2 1.1.2 Lines View... 3 1.1.3 Calls View... 3
More informationUnity Desktop User Guide Hosted Voice Enterprise
Unity Desktop User Guide Hosted Voice Enterprise April Diehl 11/30/2016 Published Version 1.2 2016, Charter Communications: All rights reserved. Revision History Date Revision Author Comments 2/8/15 1.0
More informationOVERVIEW. for. UCaaS and UCaaS+
OVERVIEW for UCaaS and UCaaS+ Version 1.0 June 30, 2017 Revision History Revision Date Description Initials 1.0 6/30/17 First published version. CS Purpose Use this overview to become familiar with NHC
More informationOnCall Voice. User Guide. Revision Last Updated October 18, 2017 By, Pedro Tomas 2017 TRACI.net
OnCall Voice User Guide Revision 1.2 - Last Updated October 18, 2017 By, Pedro Tomas 2017 TRACI.net Welcome To OnCall Voice!... 3 About This User Guide... 3 Supported Devices... 3 Need More Help?... 3
More informationMobileLink User Guide
MobileLink User Guide April 2017 Table of Contents Section MobileLink Overview Section 1 MobileLink Features Section 2 Enterprise Search Directory Section 2.1 Call History Section 2.2 Service Management
More informationAvaya one-x Mobile User Guide for iphone
Avaya one-x Mobile User Guide for iphone 18-602788EN-GB Issue 1 February 2008 2008 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document
More informationCloudcall. Complete Integration Cloudcall connects with MS Outlook, Apple and Google all in one.
Cloudcall Hosted PBX Overview The most advanced Hosted PBX platform in South Africa Benefits Manage Costs Increase staff productivity, decrease operating costs, and get rid of that ridiculously expensive
More informationLPS Hosted VoIP. Interested in learning how our proven software platform can revitalize your business communications?
LPS Hosted VoIP Interested in learning how our proven software platform can revitalize your business communications? With -14, we give you the tools and features you need to enhance your business for improved
More informationCloud PBX User Guide
SpectrumVolP FastFind Links Using Your Desk Phone Voicemail Answering Rules and Time Frames Contacts Phones Music On Hold Call History Profile 972.312.0388 sales@spectrumvoip.com Spectrumvoip.com 2900
More informationCloud UC. Program Downloads I WOULD LIKE TO... DOWNLOADING THE CLIENT SOFTWARE
I WOULD LIKE TO... Cloud UC Program Downloads Avaya Cloud allows you to setup your telephone to be used the way you want it to. There are additional programs that extend the abilities of the application
More informationGuide to using your CISCO IP 6961 phone at Imperial College London
Cisco IP Phone 6961 Cisco IP 6961 Phone Screen 1. Header Displays date, time and extension number 2. Extension details and other phone information - During a call, displays detai ls for the active line.
More informationHV.SELECT Cloud Hosted Telephone System
HV.SELECT Cloud Hosted Telephone System Portal Access And user Guide Logging into the port You are able to log into the portal from the following URL: https://portal.commswise.co.uk/businessportal/login.jsp
More informationPolycom IP 7000 User Guide
Polycom IP7000 User Guide Polycom IP 7000 User Guide Table of Contents Table of Contents...2 Introduction...3 The Polycom IP4000 IP Phone... 3 Web Portal...4 Telephony Toolbar...4 Document Format...5 Feature
More informationThe Hong Kong University of Science and Technology Telephone Web Portal User Guide
The Hong Kong University of Science and Technology Telephone Web Portal User Guide The HKUST IP phone system is enhanced to support many advanced features. This user guide walks through the most useful
More informationVoic Guide. Access internally Access your mailbox by pressing the Messages/Msgs/MSG key or by dialing Enter your password.
Voicemail Guide Access internally Access your mailbox by pressing the Messages/Msgs/MSG key or by dialing 1000. Enter your password. Access externally (if configured on your system) i.e. An option on your
More informationYour presentation consists of an Audio Bridge. Please Mute your handsets and listen via hands free
Webcasts Web Cast Presentation Your presentation consists of an Audio Bridge Please Mute your handsets and listen via hands free *6 will mute/unmute your phone if it doesn t have the facility Ask questions
More informationOfficeSuite UC Connector for Skype for Business Quick Start Guide
OfficeSuite UC Connector for Skype for Business Quick Start Guide OfficeSuite UC Connector for Skype for Business allows you to initiate calls on your desk phone from within Microsoft Skype for Business.
More informationDear Valued Customer:
*Revised 5/08 Dear Valued Customer: We proudly welcome you to the Troy Cable Unlimited calling plan. Your Troy Cable Unlimited Voice plan provides digital quality features and affordability you won t find
More informationInterested in learning how our proven software platform can revitalize your business communications?
Jet-Dial Features Interested in learning how our proven software platform can revitalize your business communications? With Jet-Dial, we give you the tools and features you need to enhance your business
More informationDesktop Reference Guide
Desktop Reference Guide IP550 Telephone Using Your Telephone Your new telephone is a state of the art IP Telephone instrument. It is manufactured by IPitomy for use with the IPitomy IP PBX System. The
More informationFeature Seat and Device Summary
CLOUD VOICE COMPREHENSIVE, ENTERPRISE-GRADE COMMUNICATION Feature Seat and Device Summary Customized Cloud Communication Services Cloud gives companies the benefits of a cloud service such as simplified
More informationUCx Feature Guide for Nortel IP phones - with Feature Key mode disabled
UCx Feature Guide for Nortel IP phones - with Feature Key mode disabled Date: 22 November 2016 System: UCx Release: 5.0 Phone models: Nortel IP Phones i20xx Series, 11xx Series and 12xx Series Page 2 of
More information1 Page. Digital Voice Services Business User Guide
1 Page Digital Voice Services Business User Guide Feature Access Codes *62 Voice Portal *86 Direct Voice Mail Retrieval *77 Anonymous Call Rejection Activation *87 Anonymous Call Rejection Deactivation
More informationIP Centrex User Guide Release 2.1
IP Centrex User Guide Release 2.1 2014 by Cox Communications. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying,
More informationYealink SIP-T48G and T49G Enterprise IP Phones Quick User Guide
Yealink SIP-T48G and T49G Enterprise IP Phones Quick User Guide Quick User Guide for 8x8 Virtual Office This guide provides information you need to begin using your phone quickly. Phone Views There are
More informationHosted PBX Administrator s Guide. IVR DID Management CALL QUEUES. 1 Ally Communications Hosted PBX Administrator's Guide
Hosted PBX Administrator s Guide CALL QUEUES IVR DID Management 1 CONTENTS Preface Document Conventions Glossary Conventions 1. Accessing the Admin Web Portal Logging in to the Web Portal Understanding
More informationUCx User Guide for Nortel M1/CS1000 Digital Phones
UCx User Guide for Nortel M1/CS1000 Digital Phones 1. Introduction This User's Guide provides a description of features for the Aries and Taurus series Meridian digital telephone sets as well as analog
More informationHosted PBX QUICK START GUIDE. Voice Operator Panel User Interface
Hosted PBX QUICK START GUIDE Voice Operator Panel User Interface HOSTED PBX VOICE OPERATOR PANEL With Hosted PBX you now have access to the latest phone service. Get ready to experience the power of Hosted
More informationCall Forwarding with Caller ID Operation Manual
Call Forwarding with Caller ID Operation Manual Ver2.0. 2 2017/07/25 Ver2.0. 1 2016/12/22 Copyright cloudippbx.com Table of Contents Settings (Setting User Information) A Cloud PBX Option feature. This
More informationSwitchvox PBX User Manual
Switchvox PBX User Manual Welcome to the Switchvox PBX, the worlds most powerful, yet easy to configure IP- PBX on the market today. We have tried to make all the operations you do often easy to use and
More informationM I T E L N E T W O R K S
M I T E L N E T W O R K S 5005 IP Phone USER GUIDE 3300 ICP - 7.0 Contents ABOUT THE 5005 IP PHONE 1 Telephone Status Indicators 2 Line Keys 3 Tips for Your Comfort and Safety 3 For Users on Resilient
More informationVIRTUAL PBX USER GUIDE. All you need to know
VIRTUAL PBX USER GUIDE All you need to know Customer Service At MyNetFone, we pride ourselves on delivering friendly and prompt customer service & technical support. So if you run into any questions or
More informationICX Features for Users
ICX UC & Cloud PBX With Cloud ICX, you have all tools needed to offer enterprise PBX, video, presence, instant messaging, contact center solutions, and mobility. ICX Features for Users IXICA ICX is a business
More informationUSER GUIDE. Dynamic IP & Virtual PBX User Guide
USER GUIDE Dynamic IP & Virtual PBX User Guide Table of contents 3 Windstream Online 5 Enhanced VoIP Interface 27 Primary VoIP Interface DYIP & VIRTUAL PBX USER GUIDE WINDSTREAM 2 Windstream Online The
More information