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1 OpenText RightFax 10.6 best Connector for Konica Minolta MFPs Administrator Guide

2 Edition OpenText RightFax 10.6 best Connector for Konica Minolta MFPs Thursday, July 24, 2014 Trademarks OpenText is a registered trademark of Open Text Corporation Corporation. All other company names, brand names, and product names are the property and/or trademarks of their respective companies. Copyright Notice 2014 Open Text Corporation All rights reserved. Open Text Corporation 275 Frank Tompa Drive Waterloo, Ontario, Canada N2L 0A1 (519) Copyright Statement Portions of this product Copyright Glyph & Cog, LLC. Portions Copyright 2001 artofcode LLC. This software is based in part on the work of the Independent JPEG Group. This software is based in part on the work of the Freetype Team. Portions Copyright 1998 Soft Horizons. Portions Copyright 2001 URW++. All Rights Reserved. Includes Adobe PDF Library technology. Adobe, Acrobat and the Acrobat logo are trademarks of Adobe Systems Incorporated. Portions Copyright TMS, Inc All rights reserved. OpenText RightFax best Connector for Konica Minolta MFPs Administrator Guide

3 Contents Chapter 1: Overview of the OpenText RightFax best Connector for Konica Minolta MFPs 4 Localization support 4 RightFax support and requirements 5 Konica Minolta best MFP support and requirements 6 Chapter 2: Configuring Connector settings in RightFax 7 Chapter 3: Installing the best Connector for Konica Minolta MFPs on MFP devices 9 Uninstalling the best Connector for Konica Minolta MFPs from MFP devices 10 Enabling NT Authentication 10 Enabling 11 Securing communication channels 11 Chapter 4: Troubleshooting the best Connector for Konica Minolta MFPs 14 Application timeout 15 OpenText RightFax best Connector for Konica Minolta MFPs Administrator Guide

4 Chapter 1: Overview of the OpenText RightFax best Connector for Konica Minolta MFPs Localization support Chapter 1: Overview of the OpenText RightFax best Connector for Konica Minolta MFPs The OpenText RightFax best Connector for Konica Minolta MFPs provides two-way communication between one or more of several supported Multifunction Printers (MFPs) and RightFax. Users can scan documents on the Konica Minolta MFP and transmit them as fax or messages through their RightFax User ID with access to their RightFax phonebooks, cover sheets and billing codes. The best Connector for Konica Minolta MFPs connects the RightFax server and Konica Minolta MFPs by using a software module called the External Document Connector (EDC). The EDC monitors folders on your network (called repositories) for Konica Minolta documents to process and transmit. All Konica Minolta MFPs that submit fax jobs to the RightFax server are configured to store scanned documents in the same network folder that EDC uses as a repository. See your Konica Minolta documentation for instructions on setting up this folder location. With the best Connector for Konica Minolta MFPs, users scan and transmit faxes by following this basic process: 1. The user enters fax transmission information on the Konica Minolta MFP and scans the document. The MFP creates a job file and saves it with the image files in the repository folder on the network. 2. EDC picks up the files from the repository, converts the image file to a file format appropriate for use by the RightFax server, and places it in the RightFax send queue for transmission. 3. The RightFax server transmits the file as a fax or message to the destination specified by the user. Localization support The following languages are supported by the best Connector for Konica Minolta MFPs : English French French-Canadian Japanese Italian Spanish German Portuguese (Brazil) By default, the application appears in the language of the device. If the device language is not supported, English is used. OpenText RightFax best Connector for Konica Minolta MFPs Administrator Guide

5 Chapter 1: Overview of the OpenText RightFax best Connector for Konica Minolta MFPs RightFax support and requirements RightFax support and requirements The best Connector for Konica Minolta MFPs is installed as part of RightFax but is purchased separately and activated through the Product Licensing Utility. Refer to the RightFax Installation Guide for specific information on server requirements and instructions for installing and activating optional modules. Note If you have upgraded a system that did not previously include EDC, add EDC separately. Run the RightFax Product Suite installer from Windows Control Panel (Programs and Features or Add/Remove Programs). On the Select Features page of the installation wizard, select External Document Connector and follow the onscreen prompts. Also required: IIS 7.0 or later with File Transfer Protocol (FTP) Services enabled ASP.net The repository folder Outbound faxes originating from the Konica Minolta devices will be placed in a virtual folder called "KonicabEST" in IIS on the server where RightFax is installed. This folder is created automatically when the Connector is added with the EDC Configuration Wizard. The location of the virtual folder is \RightFax\EDC\Modules\KonicabEST\DIB\Repository Configuring a Walkup account for guest users Users with accounts on the RightFax server can log in at the Konica Minolta best MFP device using their RightFax User ID and password. Features for sending faxes that are available to the user in the account are also available on the Konica Minolta best MFP device. When RightFax is installed, a user called Walkup is automatically created. RightFax uses the Walkup account so guest users can create and send faxes from the Konica Minolta best MFP device even if they do not have a RightFax User ID. The features that are available to guest users depend upon how the Walkup user is configured. To use the Konica Minolta best MFP to send faxes, RightFax users, including the Walkup user, should be configured following these recommendations: Create or import a personal phonebook. The phonebook option does not appear in the Konica Minolta best MFP interface if the user account does not have a phonebook. Configure the account to send . The user does not have the option to send documents attached to if the user account is not configured to send . Set up a default cover page for the account. All cover pages available to the user are also available for use with the Konica Minolta best MFP device. See the RightFax Administrator Guide for information about creating and editing user accounts. OpenText RightFax best Connector for Konica Minolta MFPs Administrator Guide

6 Chapter 1: Overview of the OpenText RightFax best Connector for Konica Minolta MFPs Konica Minolta best MFP support and requirements Konica Minolta best MFP support and requirements The OpenText RightFax best Connector for Konica Minolta MFPs is compatible with Konica Minolta bizhub MFPs with: OpenAPI 3.6 or later ioption Toolkit For a list of supported Konica Minolta devices, see on the OpenText web site. OpenText RightFax best Connector for Konica Minolta MFPs Administrator Guide

7 Chapter 2: Configuring Connector settings in RightFax Chapter 2: Configuring Connector settings in RightFax To configure RightFax to work with the best Connector for Konica Minolta MFPs, use the EDC Configuration Wizard. To run the EDC Configuration Wizard 1. On the Start menu of the RightFax server, click All Programs and click OpenText. Click RightFax EDC Monitor. If you are running EDC Monitor for the first time, you are prompted to initialize EDC. Click Yes. The EDC Configuration Wizard appears. If EDC has already been initialized, EDC Monitor opens in its default Activity view. On the Tools menu, click EDC Configuration. 2. On the first page of the configuration wizard: If you are installing the connector for the first time, click Add/Remove modules and click Next. If you want to make changes to an existing connector, click Modify a module and click Next. 3. On the Add/Remove Modules page, select the KM best MFP check box. If a Module Dependencies dialog box appears, click OK to continue; the additional modules are installed automatically. Click Next. 4. On the Wizard Summary page, verify that the information is correct and click Next to configure the connector. 5. On the Select Module page, click KM best MFP in the list of modules and click Next. 6. On the Print Notifications? page, click Print Notification to have a transmission status message automatically printed on the Konica Minolta MFP for each fax sent. Click Next. 7. On the Notifications? page, click Notifications to have a transmission status message automatically ed to the sender for each fax sent. If you click this option, specify an SMTP server name, the address from which notification s are sent, and a name that appears as the sender of notifications. Click Next. 8. The FTP Configuration page displays the server name and the default port 21. You can make the following optional changes: Change the port number. Clear the Use Anonymous check box and enter an FTP user name and password. Click Next. 9. On the Wizard Summary page, review the information. Click Back to make changes, or click Finish if you are done. OpenText RightFax best Connector for Konica Minolta MFPs Administrator Guide

8 Chapter 2: Configuring Connector settings in RightFax Start the services if they are not running. To start the services 1. On the Start menu of the RightFax server, click All Programs and click OpenText. Click RightFax EDC Monitor. 2. On the EDC Monitor Tools menu, click Services. 3. Click Start All Services, and then click Close. When you add this module, the following sites are created in IIS on the RightFax server: KonicabEST KonicabESTDIB KonicabEST FTP site After installation, verify the authentication mode is set to Anonymous for all of the above sites. OpenText RightFax best Connector for Konica Minolta MFPs Administrator Guide

9 Chapter 3: Installing the best Connector for Konica Minolta MFPs on MFP devices Chapter 3: Installing the best Connector for Konica Minolta MFPs on MFP devices To install the best Connector for Konica Minolta MFPs on a Konica Minolta best MFP device 1. Open a Web browser on the RightFax server. 2. In the address field, enter The Installation page appears. To Install the connector on a single device 1. Click the Single Device option. 2. In the Device IP box, enter the IP address of the Konica Minolta best MFP. 3. In the Admin Password box, enter the administrator password for the device. 4. Click Install. To install the connector on multiple devices at one time If you have more than one Konica Minolta best MFP to use with RightFax, you can create a CSV file of IP addresses and passwords, and use it to install the connector on multiple devices at one time. The CSV file includes two required fields plus an optional field on each line. The required fields are the device IP and the administrator password. You can also include a third field that determines whether to include the device on this line when processing the CSV. Name the column header for the optional field Register. If the optional field is blank, Y, or Yes, the specified device is included in the installation process. If not, this line is skipped. Example IPAddress,AdminPassword,Register ,Passw0rd,Y ,P4ssword,N After the CSV file is created, you can upload it by using the browser-based Installation page: 1. Click the Multiple Devices option. 2. Next to the CSV File Path text box, click the Browse button and navigate to the location where the CSV file is located. 3. Map the columns of the CSV to the appropriate fields. In the CSV Columns area, enter the Device IP Column header and the Admin Password Column header. If you are using the optional column, call the header Register. OpenText RightFax best Connector for Konica Minolta MFPs Administrator Guide

10 Chapter 3: Installing the best Connector for Konica Minolta MFPs on MFP devices Uninstalling the best Connector for Konica Minolta MFPs from MFP devices 4. Click Install. A list of successfully installed devices from the current CSV file appears in the Success List box. 5. To view a list of all installed connectors, click Get Installed Connectors. Installed connectors appear in the list at the bottom of the page. Uninstalling the best Connector for Konica Minolta MFPs from MFP devices To remove the RightFax Server from an Konica Minolta best MFP device 1. Open a Web browser on the RightFax server. 2. In the address field, enter The Installation page appears. 3. Click Get Installed Connectors. A list of the installed connectors appears in the Installed Connectors area. Each connector is listed by IP address and has an Uninstall button. 4. Do one of the following: To uninstall the connector from an individual device, click its Uninstall button. To uninstall the connector from all devices, click Uninstall All. Enabling NT Authentication By default, users sign in to the connector with their RightFax credentials. You can enable NT Authentication so users can sign in with their Windows credentials. To enable NT authorization 1. Open a Web browser on the RightFax server. 2. In the address field, enter The Installation page appears. 3. Click Configuration. 4. On the Configuration page, click the NTAuthentication check box. 5. Enter the Domain Name on which users are authenticated. 6. Click Save. IIS restarts. Enabling single sign-on With single sign-on, NT-authenticated RightFax users who are signed in to the MFP, either manually or with a key card, can skip the authentication page of the RightFax interface. To enable single sign-on 1. In a text editor, open the web.config file atrightfax\edc\modules\konicabest\webapp\web.con fig. 2. In the <appsettings> section, add the following line if it doesn't already exist: <add key="silentmode" value="true"/> 3. Save and close the.web.config file. 4. Restart the RightFaxKonicabESTService service. Note To disable single sign-on, set the SilentMode value to "false." OpenText RightFax best Connector for Konica Minolta MFPs Administrator Guide

11 Chapter 3: Installing the best Connector for Konica Minolta MFPs on MFP devices Enabling Enabling To set up the best Connector for Konica Minolta MFPs to send s from RightFax 1. Configure an gateway on the RightFax server or set up an SMTP etransport in Enterprise Fax Manager. See the RightFax Administrator Guide for more information. 2. Configure the Konica Minolta best module in the EDC Configuration Wizard to send s. When properly configured, the label on the text box in the RightFax interface on the MFP will be Fax/ . If the signed-in MFP user does not have a valid address set up in their RightFax user account, or if the configuration doesn't allow , faxes sent to addresses will fail. They will appear in the user's fax mailbox and an error will appear in the fax history. Securing communication channels The best Connector for Konica Minolta MFP transfers scanned images via FTP or WebDAV to a repository folder at: Rightfax\EDC\Modules\Konicabest\FileStore. This folder is created in IIS when the Connector is installed. Before you make changes to communication channels, ensure that the FTP or WebDAV user has read/write permission on the repository folder. Changing FTP configuration By default, FTP communication is configured to use Anonymous authentication. To change Anonymous authentication to secure file transfer 1. Open a Web browser on the RightFax server. 2. In the address field, enter The Installation page appears. 3. Click the Configuration button to display the RightFax Connector Configuration page. 4. Select the FTP check box, then make the following changes: Clear the Use Anonymous check box. In the Credentials area, enter a User Name and Password for FTP authentication. (optional) Select Use Image Encryption to encrypt fax images. 5. Click Save. Enabling WebDAV You can change the communication between the MFP and RightFax to use WebDAV. To enable WebDAV 1. Manually create and configure a WebDAV site in IIS to map it to RightFax\EDC\Modules\Konicabest\FileStore. See your IIS documentation for more information. 2. Open a Web browser on the RightFax server. 3. In the address field, enter OpenText RightFax best Connector for Konica Minolta MFPs Administrator Guide

12 Chapter 3: Installing the best Connector for Konica Minolta MFPs on MFP devices Securing communication channels or The Installation page appears. 4. Select the WebDAV check box, then make the following changes: Select Use SSL (if WebDAV is configured on IIS to use SSL). In the Credentials area, enter a User Name and Password for WebDAV authentication. (optional) Select Use Image Encryption to encrypt fax images. 5. Click Save to save your changes. 6. In Windows Services, restart the KMBSHealthChecker service. SSL configuration If the KonicabEST web site is configured for SSL, you can change the protocol. To change the protocol to https 1. In a text editor, open the configuration file: RightFax\EDC\Modules\KonicabEST\KMBSHealthCheck er.xml 2. In the URL, change the protocol to https. 3. Save and close the Config file. 4. In Windows Services, restart the KMBSHealthChecker service. 5. With a web browser, open the registration URL using https. 6. Uninstall the connector from each device. See Uninstalling the best Connector for Konica Minolta MFPs from MFP devices on page Re-install the connector on each device. See Installing the best Connector for Konica Minolta MFPs on MFP devices on page 9. Securing OpenAPI communication The best Connector for Konica Minolta MFP and RightFax exchange control requests by using OpenAPI. To secure this channel, create a.p12 certificate for the RightFax server. This certificate needs to be configured for this channel. Leave the password blank when creating the certificate file. This is a limitation of Konica Minolta's implementation of Managed SSL. To secure OpenAPI communication 1. In a text editor, open the configuration file at: RightFax\EDC\Modules\Konicabest\WebApp\web.config 2. Add the following nodes in the <appsettings> section of the configuration file: <!- OpenAPI server port, default > <add key="openapi.server.port" value="50001"/> <!- Enable OpenAPI server ssl support, default 'false' - > <add key="openapi.server.ssl" value="false"/> <add key="openapi.server.certificatepath" value=" {CertificatePath}" /> 3. Save and close the Config file. OpenText RightFax best Connector for Konica Minolta MFPs Administrator Guide

13 Chapter 3: Installing the best Connector for Konica Minolta MFPs on MFP devices Securing communication channels 4. In Windows Services, restart the KMBSHealthChecker service. OpenText RightFax best Connector for Konica Minolta MFPs Administrator Guide

14 Chapter 4: Troubleshooting the best Connector for Konica Minolta MFPs Chapter 4: Troubleshooting the best Connector for Konica Minolta MFPs Logging registration application events The connector saves two logs in this folder: RightFax\EDC\Modules\KonicabEST\WebApp\logs\ RightFax4KonicabEST.txt contains information about registration application events. The logging level is controlled by the RFSwitch4Konica switch. Valid options are: Error only logs error messages. This is the default. Warning logs warning and error messages. Information logs information, warning, and error messages. Verbose logs all events and messages. OpenAPISDK1.txt contains information about OpenAPI events taking place during registration and deregistration.the logging level is controlled by the KMBTOpenAPILogLevelString switch. Valid options are: None turns off logging. Error logs only error messages. Operational logs information, warning, and error messages. This is the default. Debug logs all events and messages. To change the logging level 1. In a text editor, open the the web.config file (RightFax\EDC\Modules\Konicabest\webapp\web.confi g). 2. Edit the <switches> section to reflect the desired logging level: Example <switches> <add name="rfswitch4konica" value="warning" /> <add name="kmbtopenapiloglevel value="operational" /> </switches> 3. Save the configuration file. Changing the port number on the RightFax server By default the Konica Minolta best service runs on port number on the RightFax server. Ensure that firewall on OpenText RightFax best Connector for Konica Minolta MFPs Administrator Guide

15 Chapter 4: Troubleshooting the best Connector for Konica Minolta MFPs Application timeout the RightFax server is configured to allow the default port. To change the RightFax server port number 1. Using a text editor, open: RightFax\EDC\Modules\KonicabEST\bin\ RightFaxKonicabESTService.exe.config 2. Change the following value to reflect the new port number: <add key="kmbtserverport" value="50002"/> 3. Save and close the RightFaxKonicabESTService.exe.config file. 4. Using a text editor, open: RightFax\EDC\Modules\KonicabEST\ webapp\web.config 5. Change the following value to reflect the new port number: <add key="kmbtserverport" value="50002"/> 6. Save and close the.web.config file. 7. Restart the RightFaxKonicabESTService service. 8. Uninstall and reinstall the application on the device. See Installing the best Connector for Konica Minolta MFPs on MFP devices on page 9. To change the OpenAPI port number 1. With a text editor, open the configuration file at: RightFax\EDC\Modules\KonicabEST\WebApp\web.confi g 2. Change the following value to the desired port number: <add key="openapi.server.port" value="50001"/> Ensure that the property is not commented out. 3. Save and close the configuration file. 4. Restart IIS. 5. Uninstall and reinstall the application on the device. See Installing the best Connector for Konica Minolta MFPs on MFP devices on page 9. Application timeout The application can time out while transmitting scanned image files of lengthy documents. If you are scanning very long documents, extend the application timeout period on the MFP. For more information, see your MFP documentation. Changing the OpenAPI port number By default, the OpenAPI (ScanBrowser) service uses port number Ensure that the firewall on the RightFax server allows this port. You can change this port if needed. OpenText RightFax best Connector for Konica Minolta MFPs Administrator Guide

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