FiveContractor.com User Manual

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1 FiveCntractr.cm User Manual Fr Use by Five Brthers Vendrs Distributin authrized t current Five Brthers Custmers nly. Other requests fr this dcument shall be referred t Five Brthers, East Thirteen Mile Rad, Warren, MI Versin 1.0 Created: 05/01/2014

2 1999, 2000 Five Brthers Mrtgage Services and Securing, Inc. All Rights Reserved. FiveCntractr.cm is a registered trademark f Five Brthers. Micrsft, the Windws Lg, Windws, Windws NT, and Internet Explrer are trademarks f Micrsft Crpratin in the United States and ther cuntries. Cpy and Use Restrictins Infrmatin in this dcument is subject t change withut ntice. Cmpanies, names and data used in examples herein are fictitius unless therwise nted. N part f this dcument may be reprduced r transmitted in any frm r by any means, electrnic r mechanical, fr any purpse, withut the express written permissin f Five Brthers

3 Table f Cntents Overview... 1 System Requirements... 2 Installing Acrbat Reader... 2 Access... 2 Intrductin... 3 Lgging In... 3 Understanding the Hme Page... 4 Main Menu... 4 Status Bar... 4 Stats... 5 Latest Orders... 6 News... 7 Messages... 8 Orders... 9 Accunting Agreements Dcuments Frms User Manuals Guidelines Sftware... 13

4 Overview FiveCntractr is an interactive Internet site that allws electrnic management f serviced accunts. Accunt infrmatin can be entered int the system and prperty preservatin and inspectins may be rdered. Results are available as sn as the wrk is cmpleted. FiveCntractr als features a cmmunicatins cmpnent t keep yu infrmed. The system is designed t save time and mney by: Reducing file retrieval and refilling time Simplifying accunt research Saves calling fr updates, time t send r receive faxes and phne charges Allws user t srt and priritize wrk by degree f imprtance FiveCntractr.cm User Manual 1

5 System Requirements The fllwing system requirements are necessary fr using the FiveOnline.cm website. A cnnectin t the internet Chrme, Mzilla Firefx, r Internet Explrer 5.0 r higher Display with a minimum reslutin f 1024x768 Adbe Acrbat Reader 4.0 r higher Java script and frame capabilities shuld als be enabled. (They are enabled by default) Shuld yu have any questins r prblems, a friendly user supprt staff is available fr assistance r e mail Installing Acrbat Reader Adbe Acrbat Reader may be dwnladed frm many sites n the web. One f the best places t dwnlad it is frm Adbe s website There is a link t the free Acrbat Reader n the hme page. The nline help available t help yu install the brwser is extensive at this site. Access Yu must have a username and passwrd t use the FiveCntractr system. Yur username and passwrd is prvided by yur Five Brthers vendr representative nce yur vendr applicatin is received and apprved. Shuld yu have any questins r prblems lgging int FiveOnline, please cntact yur vendr representative r Tm Kiernicki at FiveCntractr.cm User Manual 2

6 Intrductin Lgging In Once yu have been given a vendr cde and passwrd, yu will be able t lg in t the FiveCntractr website. Yur username is yur vendr cde, and yur passwrd is either the last fur digits f yur Scial Security Number r Federal Tax ID. If yu have entered a username and invalid passwrd cmbinatin, an errr message will be displayed and yu will be asked t attempt anther lgin. When this screen appears, press BACK n the web brwser and re enter yur user name and passwrd. If yu are still unable t lgin, cntact yur vendr rep r Five Brthers IT Supprt fr assistance. FiveCntractr.cm User Manual 3

7 Understanding the Hme Page The Hme Page displays infrmatin abut recent rders, news, messages, and ther infrmatin that yu may find useful. Main Menu The main menu prvides links t the fllwing pages and ptins: Orders, Accunts, Agreements, Dcuments, Sftware. It als prvides a quick search bar, and quick links t view messages, view yur prfile and sub vendrs, and lg ff the site. Status Bar The status bar displays all pen rders and messages at a glance. FiveCntractr.cm User Manual 4

8 Stats The Stats menu displays the summary f all current rders by their type and status. It als shws a cunt f each type f rder by their status. T view the full list f an rder type, simply click n the link and the full list will appear n a new page. Yu can filter the results by Order, Address, City, r Zip by selecting a filter type frm the drpdwn menu and entering partial r full keywrds. Results can als be exprted as PDF r Excel dcuments by clicking the Exprt buttn at the tp right and selecting an exprt ptin. FiveCntractr.cm User Manual 5

9 Latest Orders The Latest Orders menu displays the five latest rders by their assigned date, with the mst recent being displayed first. T view an individual rder, click n the link and the rder will appear n a new page. Fr mre infrmatin n the rder, click ne f the fllwing buttns: Details: allws yu t view full details abut the rder Frm: allws yu t view and submit the rder frm Nte: This is nly available fr Inspectin and Grass rders Phts: allws yu t view and uplad phts fr the rder Maps: allws yu t view the prperty n Ggle Maps and FiveCntractr.cm User Manual 6

10 News The News menu displays the mst recent news and mems sent ut by Five Brthers t its cntractrs. These shuld always be read as they keep cntractrs updated n any changes f requirements fr submitting wrk. T read a mem, click n the link. Yu will be redirected t a new page. Click n the link again t view the mem. Yu can delete the mem nce it is read by clicking the Delete buttn belw the mem. FiveCntractr.cm User Manual 7

11 Messages The Messages sectin displays any messages sent regarding yur rders. It is imprtant t check these messages daily. FiveCntractr.cm User Manual 8

12 Orders The Orders menu allws yu t view the fllwing ptins: Inspectins view all pen inspectin rders Wrk Orders view all pen wrk rders Grass Orders view all pen grass rders Wrk Order Cancels view all cancelled wrk rders Inspectin Reprts view the fllwing inspectin reprts: Due Tday view by Nn Rush, Rush, r Interir Due Tmrrw view by Nn Rush, Rush, r Interir Mre than 10 days past due view by Nn Rush, Rush, r Interir Open Inspectins view by Nn Rush, Rush, r Interir Prblem Inspectins view by Nn Rush, Rush, r Interir Inspectins Need Pht Grass Reprts Due Tday Due Tmrrw Mre than 10 days past due Open Grass Prblem Recuts Recuts need pht Search Histry search and view all submitted and prcessed rders by rder number FiveCntractr.cm User Manual 9

13 Accunting The Accunting menu allws yu t view the fllwing reprts: Payment Histry allws yu t see past and current payments fr all cmpleted rders Adjustment Histry allws yu t view any changes in payment, including backcharges fr late, r uncmpleted tasks. Any adjustments fr additinal trips r mistakes made n rders will be reflected in this reprt. Inspectin Payment allws yu t view payment details related t inspectins. Grass Payment allws yu t view payment details n grass cutting rders This windw will allw yu t put a date range in fr the date range yu are seeking the payment histry. Keep in mind that fr accurate results yu will want t extend the date ranges by a cuple f days. Fr example: if yu want details fr a check that is t be mailed n the 7th use a date range f the 5th thrugh the 9th. FiveCntractr.cm User Manual 10

14 Agreements The Agreements menu allws yu t view the fllwing agreements and frms: Service Agreement the vendr service agreement shws the services and prices yu prvide t us, yur zip cverage area, and yu cunty cverage area. The frm can be edited r updated at any time n the website. Independent Cntractr Agreement this agreement must be signed and accepted befre any wrk can be cmpleted with Five Brthers. Cnfidentiality Agreement a cpy f the Five Brthers cnfidentiality agreement. Arbitratin Agreement a cpy f the Five Brthers arbitrary agreement that must be accepted and agreed t. Data Security Agreement a cpy f the Five Brthers data security agreement. Wells Farg Subcntractr Cde f Cnduct a cpy f the Wells Farg cde f cnduct fr Five Brthers cntractrs perfrming wrk fr Wells Farg accunts. W9 Frm a cpy f yur submitted W9 frm. This windw als allws yu t submit a new W9 frm when requested. Cmpany Status Frm this frm is used t cnfirm yur cmpany/cntractr infrmatin and relatinship with Five Brthers. Annual Disclsure Frm this frm is kept n file and needs t be resubmitted yearly. FiveCntractr.cm User Manual 11

15 Dcuments The Dcuments page displays frms and dcuments related t cmpleting preservatin and inspectin wrk fr Five Brthers and its clients. Frms The frms sectin currently includes the fllwing frms: Bid Frm a printable cpy f the bid sheet t be submitted with bid rders Damaged Prperty Frm a printable cpy f the damage prperty reprt (DPR) t be submitted with rders with damages Unable T Lcate Reprt a printable cpy f the frm that shuld be submitted fr prperties that are unable t be lcated r need an address change Occupied Prperty Reprt a printable cpy f the frm that shuld be submitted fr prperties that are verified as ccupied Prperty Cnditin Reprt a printable cpy f the prperty cnditin reprt User Manuals The user manuals sectin currently prvides the manuals created by the Inspectins, Preservatin, and Interir Inspectin departments, with guidelines and helpful tls fr cntractrs. Guidelines The guidelines sectin prvides the guidelines prvided by lan prviders such as FHA, FNMA, and VA. This sectin als prvides any lan servicing guidelines created by Five Brthers. FiveCntractr.cm User Manual 12

16 Sftware The Sftware page has all Five Brthers sftware fr dwnlad, as well as training vides and manuals. Yu can dwnlad the fllwing sftware prgrams and their training manuals: MARS MARS sftware dwnlad Inspectin results training vide Preservatin results training vide Zephyr Zephyr sftware dwnlad Inspectin results training vide Inspectins results user manual Preservatin results training vide Grass results training vide Bids results training vide Fivepad (mbile sftware) Fivepad fr ios sftware dwnlad Fivepad fr Andrid sftware dwnlad Fivepad installatin tips vide FiveCntractr.cm User Manual 13

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