HealthyCT Online Member Bill Pay. User Guide For Enrollment and Online Payments

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Melvin Kelly
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1 HealthyCT Online Member Bill Pay User Guide For Enrollment and Online Payments Revised April 2016

2 Table of Contents I. Enrollment Process: Setting up Member Bill Pay... Page 2 II. Setting Up Your Payments... Page 8 III. Making a Single (One-Time) Payment... Page 12 IV. Setting Up Autopay (Monthly Payments)... Page 14 V. Deleting an Automatic Monthly Payment... Page 19 VI. Change Auto Pay Choices, Settings and Passwords... Page Change Your Account Settings... Page Change Your Payment Information... Page Change Your Password... Page Un-Enroll from Member Bill Pay... Page 26 VII. Logging Out of Member Bill Pay... Page 27 VIII. More Help... Page 28 (Profile Information, Security Questions and/or Answers and Notification Preferences) 1. OOPS! I Forgot My Password... Page OOPS! I Forgot My Login ID... Page OOPS! I Forgot My Security Questions... Page OOPS! I Locked Myself Out... Page 32 1

3 I. Setting Up Your Account Go to Click Enroll in the blue box. Step 1: Create Your Account A. Enter your Member ID # and Date of Birth. Click on Validate. Important Note: The ID# is the first 14 characters on your HCT ID card. Leave off the last three (i.e. 001, 002, 003). Enter your date of birth in this format: MM/DD/YYYY. You ll see **** instead of numbers as you type. To check what you entered, click on the eye to the right of your entry. 2

4 B. Provide the required information needed for your account. C. Enter the address your bills are sent to. Continue to Login & Password. 3

5 D. Create your login ID and password, and keep a copy in a safe place. Create a strong password: Include 8 characters or more with 1 or more numbers, 1 or more uppercase characters and/or 1 or more lowercase characters. Do not use your Login ID or name in your password. Your Login ID is not case sensitive, but your password is. Choose and label one of the security images to help you verify your account. E. For added security, choose and answer 5 security questions and click on Continue to Terms of Service. F. Read and accept the Terms of Service. Then click on Continue to Billing and Payment. 4

6 G. Set up your payment method bank account or credit card: MasterCard, Visa, American Express or Discover. (You can also use a debit card, but it must have a logo from one of these card companies.) We recommend doing this now so you re ready to make a payment. Follow the instructions in Section II, then click Finish Enrollment. To add this information later, click on Add Later. H. This is what you ll see if you chose Add Later. Click on Finish Enrollment to go to Account Activation. 5

7 Step 2: Activate Your Account A. When you see this screen, you re ready to take the next step! B. Check your account for a message from NoRepliesPlease@WebsterPaymentLink.com within 10 minutes of clicking Finish Enrollment. Click activate in the . 6

8 If you don t receive the , check your spam/junk folder first; then: have the re-sent just click Resend to (your address will be listed). use a different , add the Alternative Address and click Send Activation . Contact Customer Service at the number on the back of your HCT ID card. C. Click Continue to access your account with your new Login ID and Password. 7

9 II. Setting Up Your Payments Step 1: Login To set up your payment method, login to Don t forget: Passwords are case sensitive; Login IDs are not. Click Login. This opens your Home page. 8

Step 2: Get Ready to Pay Your Bill A. You ll get to the Home page by logging in or choosing Home at the top of your screen. Here you can: Review account information and read important messages.

10 Step 2: Get Ready to Pay Your Bill A. You ll get to the Home page by logging in or choosing Home at the top of your screen. Here you can: Review account information and read important messages. Set up Auto Pay for automatic payments. Click on Pay My Bills to make a payment. B. From the Pay My Bills screen, you can: See how much you owe. Click on Continue to Payment to make a payment. Choose Auto Pay to set up automatic monthly payments. Set up a new payment method by choosing Add a Payment Method in the lower right-hand box. 9

11 Step 3: Setting up Your Payment Method A. Choose Bank Accounts to pay from a checking or savings account. Provide all required information and, if you wish, give your account a nickname. For example: My health insurance. Be sure to enter your name and account information exactly as they appear on your bank account. Read the terms to the right and check Agree and Add Account. When you re done, click Add. B. Choose Card Accounts to pay with a MasterCard, Visa, American Express or Discover credit or debit card. Provide the required information and choose an optional account nickname, such as My health insurance. Be sure to enter: your name and account information exactly as they appear on your card. the card Expiration Date in this format: MM/YY. the 4-digit Security Code on the front of an American Express card; 3 digits on the back of others. Enter the address your credit card bill is sent to as the Billing Address. Read the terms to the right and check Agree and Add Account. When you re done, click Add. 10

12 C. After adding your payment method, it will be listed on the right side of the screen. You can now make a one-time payment (see page 12) or set up automatic recurring payments (see page 14). 11

13 III. Making A Single (One-time) Payment Payments do not occur immediately. Make your payment at least one business day before it is due so it posts to your account on time. Step 1: Login A. Login to enter your User ID and password. Don t forget: passwords are case sensitive; Login IDs are not. For Login help, see Section II, Step 1. B. Click on Pay My Bills. C. Click the circle in front of the invoice you re paying. Enter the Pay Date and, if you re paying by credit card, enter the 3-digit security code on the back of your card. Click on Continue to Payment. 12

D. Make sure the payment information on this screen is correct. Read the Terms and Conditions, then check the box to agree to them. Click Make Payment. E.

14 D. Make sure the payment information on this screen is correct. Read the Terms and Conditions, then check the box to agree to them. Click Make Payment. E. This last screen confirms that your payment is made. Note the Confirmation # next to your Member ID. Click on Print Confirmation Page if you wish to print a copy for your records. You also will receive a confirmation from NoRepliesPlease@WebsterPaymentLink.com 13

15 IV. Setting Up Auto Pay - Automatic (Monthly) Payments This sections shows you how to set up a recurring payment. To make a single, one-time payment, see page 12 of this guide. Please note: payments are not processed immediately. Please schedule payments at least one business day before they are due so they post to your account on time. Step 1: Login A. Login to enter your User ID and password. Don t forget: passwords are case sensitive; Login IDs are not. Click Login. B. Click on Auto Pay at the top of the screen. 14

1C. Read the message in the blue box, then click on Create New Recurring Payment. Step 2: Set Up Auto Pay A. Create an optional Payment Name. For example, My Health Insurance. B.

16 1C. Read the message in the blue box, then click on Create New Recurring Payment. Step 2: Set Up Auto Pay A. Create an optional Payment Name. For example, My Health Insurance. B. Choose the date your payment will be charged to your credit or debit card or withdrawn from your bank. You can use a MasterCard, Visa, American Express or Discover credit card. Debit cards also must have a Visa, MasterCard, American Express or Discover logo on them. Important note: Your payment is due the 1 st of every month. Payments are not processed immediately. Please schedule payments at least one business day before they are due so they post to your account on time. 15

17 C. Enter the payment amount. Make sure: It matches the monthly premium due. Check your invoice in case there are changes to your rate and/or APTC subsidy. Your account is not overdue: If, at any point you owe two months premium, make a one-time payment to cover outstanding charges and be sure your Auto Pay is set up for the correct monthly premium to avoid future problems. D. Choose one of three options for stopping your auto payments. Option 1: Choose I Stop The Payment to continue making automatic payments until you decide to cancel them. Please note: you MUST cancel your payments if you are no longer an HCT member. It does not happen automatically when you leave the plan. See page 19 to stop your automatic payment. See page 26 to un-enroll from Member Bill Pay. Option 2: Choose Number of Payments, and enter a number, to stop Auto Pay after that many payments. 16

18 Option 3: Choose Specific Month, then enter the month and year of your last payment. E. Choose your method of payment (bank account, or a credit or debit card from MasterCard, Visa, American Express or Discover). If paying by a credit card, enter the Security Code. F. If you wish to receive a monthly reminder , click the Send Me a Reminder box and enter when you want the reminder (how many days before your payment is due) G. Read the Billing Authorization, then click on Agree and Submit. To print a copy of the authorization, click on Print Authorization on the top right. 17

19 H. You ll see this screen when you ve set up Auto Pay sucessfully. You ll also receive an from 18

20 V. Deleting an Automatic Monthly Payment You can turn off Auto Pay at any time and for any reason. But please be sure to do so at least two business days before your next scheduled payment to give the system time to process your request. Step 1: Log-in Login to Enter your User ID and Password. Don t forget: Passwords are case sensitive; Login IDs are not. For Login help, see Section II, Step 1. From the Home page, click Manage in the Auto Pay box on the right side of the page. Step 2: Delete Auto Pay Click Delete at the bottom right side of the page to cancel your Auto Pay. 19

21 Step 3: Confirm Your Request Click Delete at the bottom of the page. In addition to this confirmation page, you ll receive an from confirming your Auto Pay cancellation. Please note: no further payments will be charged to your card or drawn from your bank account. If you wish to start payments at a later date, you will need to set up Auto Pay again. In the meantime, to make a single, one-time payment, see page 12 of this guide. 20

22 VI. Change Auto Pay Choices, Settings and Passwords Once you ve logged into HCT Member Bill Pay, it s easy to change your Auto Pay settings. Click on the blue box with your Login ID in the top right corner of your screen to see your options. Option 1: Change Your Account Settings (Profile Information, Security Questions and/or Answers and Notification Preferences) It s important that we have accurate contact information for you. The changes you make here will only be for your Bill Pay account. Please contact Members Services at the number on the back of your HCT ID card so we can also update our system with this important information. Choose Account Settings from the drop down menu. A. Update Your Account Profile: click on PROFILE under the Account Settings to edit your personal contact and/or billing address information (see next two screens). 21

23 Read and agree to the terms of service and click Apply Changes. You will receive a confirmation from NoRepliesPlease@WebsterPaymentLink.com. B. Update Your Security Section: click on SECURITY under the Account Settings heading. From the new screen, you can choose a new security image and/or a new name. After you ve made your changes, scroll down to read and agree to the terms of service. Click Apply Changes when you re done, and you will receive a confirmation from NoRepliesPlease@WebsterPaymentLink.com. 22

24 You can change your questions and/or answers to any or all of the 5 required security questions. C: Choose or Edit Notifications: click on NOTIFICATIONS under Account Settings. Choose if and when to receive notifications when a bill is due and/or past due. Don t want reminders? Choose Do Not Notify Me. After making your changes, agree to the Terms of Service, then click Apply Changes. You will receive confirmation from NoReplyPlease@WebsterPaymentLink.com to the address we have on file. 23

25 Option 2: Change your payment information. A. Choose Billing & Payment from the drop-down menu. B. Edit Your Payment Information: click on the first icon (the paper and pencil) to open this screen. For security purposes, you will see only the last 4 digits of any credit card previously entered. Click Change to delete the current information and enter a new card. When you re done, read the terms in the lower right corner, click Agree and Update Account, then click Update. This will bring you back to the Billing and Payment screen. 24

26 C. Add a Credit Card and/or Bank Account: click on Add a Payment (see page 8 of this guide for instructions.) D. Delete a Payment Method: click on the second icon (the trash can). To confirm that you want to remove an account or credit card, click Yes in the pop up screen and the payment method will no longer appear in your list. Option 3: Change Your Password A. Choose Change Password from the drop-down menu. Answer the security questions and click Verify. The answers are not case sensitive. 3B. Enter the current password, then enter and re-enter your new password. Important Note: Be sure to create a strong password; one with 8 characters or more, including 1 or more numbers, 1 or more uppercase characters and/or 1 or more lowercase characters. Do not use your Login ID or name in your password. Your Login ID is not case sensitive, but your password is. Always keep a copy of your Login ID and password in a safe place. Click Change Password. You ll receive an from NoReplyPlease@WebsterPaymentLink.com. 25

27 Option 4: Un-Enroll From Member Bill Pay Choose Account Access from the drop down menu. Enter your Member ID and click Un-Enroll. Please Note: by un-enrolling, you no longer have access to your account. To re-gain access, you will have to complete the enrollment process again (see Section I). 26

28 VII. Logging Out of Member Bill Pay Click on your Login ID in the top right-hand corner and choose Log Out from the drop-down menu. 27

29 VIII. More Help 1. OOPS! I Forgot My Password. If you re trying to login and you see Unable to Authenticate Login ID and Password Combination Step 1: Make sure - You ve entered the right Login ID and Password. You re using the correct case. Passwords are case sensitive; Login IDs are not. Your Caps Lock and/or Number Lock are set correctly. Step 2: Choose Password Help? Enter your Login ID and the address we have on file. Click Send my Password. Step 3: You ll receive an on-screen message telling you an with a new password has been sent. 28

30 Check your Inbox for the password message from Important Note: Use this temporary password to login. If you use the copy and paste function, be careful not to add extra spaces before or after the temporary password. Step 4: Enter the temporary password and answer the security questions, then click Verify. 29

31 Step 5: Change the temporary password A. Enter the temporary password as the Current Password. B. Enter a New Password. Please note: You will receive an on-screen message if your password is too short or doesn t meet the requirements for a strong password - one with 8 characters or more, including 1 or more numbers, 1 or more uppercase characters and/or 1 or more lowercase characters. Do not use your Login ID or name in your password. C. Re-enter the new password and click Change Password. If you re successful, you can access your account. You also will receive a confirmation from NoRepliesPlease@WebsterPaymentLink.com. If you are having trouble, please contact Member Services at the number on the back of your HCT ID card. 30

32 2. OOPS! I Forgot My Login ID. If you re trying to login and you see Unable to Authenticate Login ID and Password Combination Step 1: Make sure - You ve entered the right Login ID and Password. You re using the correct case. Passwords are case sensitive; Login IDs are not. Your Caps Lock and/or Number Lock are set correctly. Step 2: Choose Forgot your Login ID? You will be prompted to enter your Member ID and your primary address. Click Send Login ID. Step 3: You ll get a message on the top of your screen stating that the Login ID has been sent. Check your inbox (or SPAM folder if you don t see it). The will have the Login ID used to set up your account. Continue with your login. Step 4: If this process doesn t help, refer to page #28 of this guide for instructions on resetting your password. Important Note: If after going through this process you are still locked out of your account, contact HCT Member Services at the number listed on the back of your HealthyCT ID card. 31

33 3. OOPS! I Forgot My Security Questions. If you forgot the answers to your security questions, you ll get this message: Error! Unable to verify security questions and answers. Please try again. If you can t remember the answer(s) to your security questions, contact HealthyCT Member Services at the number on the back of your HCT ID card. 4. OOPS! I Locked Myself Out. For security reasons, the system will lock you out after three unsuccessful login attempts. Please call HCT Member Services to unlock your account. 32

1. Enter your site-account number (found at the top of your statement) and your 5-digit zip code and click Validate.

1. Enter your site-account number (found at the top of your statement) and your 5-digit zip code and click Validate. Follow these step-by-step instructions to enroll, login and make payments through e-bill express. You can also make a one-time payment without logging in; scroll down to the To Make a Payment Without Logging