AT&T Toggle. 2/3/2014 Page i

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2 GO AHEAD BRING YOUR OWN DEVICE TO WORK... 1 Requirements : Toggle Overview... 1 Personal Icon... 2 ToggleHub... 2 AT&T Toggle Browser... 2 Downloads... 2 Data Usage App... 3 Media... 4 AT&T Toggle Messaging... 4 MobiSystems OfficeSuite Viewer... 4 AT&T Toggle Calendar... 5 AT&T Toggle Apps and Widgets... 6 AT&T Toggle Dialer... 6 AT&T Toggle Voice... 6 AT&T Toggle Contacts : AT&T Toggle Preferences... 7 Change Your AT&T Toggle PIN (Screen Lock)... 7 Report AT&T Toggle Errors : AT&T Mobile Security : VPN : Browser Proxy Enable Browser Proxy Configure Browser Proxy : S/MIME Install Certificates Page ii

3 Import Contact Certificates S/MIME Encryption, and Signing : Language Support : AT&T Toggle Update : Uninstall AT&T Toggle Page iii

Switch between work and play with a few quick taps on your Android phone or tablet.

All of this is now possible with AT&T Toggle and your company doesn t mind one bit.

versions 2.3 and 4.0.x 4.4. All Android devices running 3.x and versions below 2.3 are not compatible.

Note: For help installing AT&T Toggle on your device, see the AT&T Toggle Android Installation Guide.

You have your email server connection set up and established.

4 Switch between work and play with a few quick taps on your Android phone or tablet. Carry one device loaded with your favorite games and apps as well as your encrypted business , contacts and calendar. All of this is now possible with AT&T Toggle and your company doesn t mind one bit. Before you begin using AT&T Toggle, ensure that you meet the following requirements: You have a compatible Android device, running Android versions 2.3 and 4.0.x 4.4. All Android devices running 3.x and versions below 2.3 are not compatible. You have Toggle installed on your Android device. Note: For help installing AT&T Toggle on your device, see the AT&T Toggle Android Installation Guide. You have a Google Account set up on the personal side of the device. You have a stable Wi-Fi or 4G connection. You have your server connection set up and established. To begin using AT&T Toggle, go to the applications menu on your Android device and click on the AT&T Toggle application icon. A prompt for your AT&T Toggle PIN appears. Enter the PIN you created during the installation process. For convenience, you can add the AT&T Toggle application to your device desktop by pressing and holding the AT&T Toggle icon and dragging it to the device desktop. Figure 1 You will see the following icons (Figure 2) on your AT&T Toggle application home screen. You may see additional applications depending on the applications your administrator has bundled for you. Figure 2 Page 1

The following sections describe the function of each of the AT&T Toggle icons: The Personal icon allows you to switch to

ToggleHub is an enterprise application store which allows enterprises to roll out their own in-house applications and

Selecting the ToggleHub icon provides access to business applications and content approved by your Toggle administrator.

your device Media & Documents Contains all media and document files that are available to download to your device My

available in ToggleHub may take you to Google Play to install.

Instead they will appear on the personal side of your device and will not be managed by AT&T Toggle.

5 The following sections describe the function of each of the AT&T Toggle icons: The Personal icon allows you to switch to the personal side of the device at any time from within the business workspace. ToggleHub is an enterprise application store which allows enterprises to roll out their own in-house applications and content. Selecting the ToggleHub icon provides access to business applications and content approved by your Toggle administrator. You can download applications and other content such as media and documents from ToggleHub onto your Android phone or tablet. The ToggleHub application consists of three tabs: Applications Contains all applications that are available to download to your device Media & Documents Contains all media and document files that are available to download to your device My Content Contains all applications, media and documents that are currently downloaded to your device Note: Some applications available in ToggleHub may take you to Google Play to install. Any apps installed this way will not be available within the AT&T Toggle workspace. Instead they will appear on the personal side of your device and will not be managed by AT&T Toggle. Figure 3 The Browser application is a highly secure browser that allows access to websites approved by your Toggle administrator. If your Toggle administrator has enabled VPN for your AT&T Toggle workspace, you can access your corporate intranet from Toggle Browser. When you click the Download icon on the AT&T Toggle Desktop, you see all of the documents and media that your Toggle administrator has made available to you, as well as any documents you have downloaded from attachments or from Toggle Browser. Figure 4 Figure 5 Page 2

The AT&T Data Usage App provides a snapshot estimate of your current level of data usage. When you first access this app, a Single Sign-on (SSO) Login screen appears.

Once you log in, the usage summary estimate screen appears.

on the first day of the current month and ends on the current date. Click the tab or arrow icons on the upper-right side of the screen to change the usage period shown.

6 The AT&T Data Usage App provides a snapshot estimate of your current level of data usage. When you first access this app, a Single Sign-on (SSO) Login screen appears. Enter the username from your Toggle welcome and the password you created when you first installed Toggle. Once you log in, the usage summary estimate screen appears. It dsiplays the breakdown for usage data by connection type: cellular, Wi-FI, and roaming, and by application: Figure 6 Figure 7 The default usage summary period begins on the first day of the current month and ends on the current date. Click the tab or arrow icons on the upper-right side of the screen to change the usage period shown. Note: The actual data usage for which you are billed can be higher than the estimated data usage shown on the usage meter for various reasons including, but not limited to, using the device or the application while roaming, using your SIM card with another device, or using the application while outside the United States. Figure 8 Page 3

The Secure Gallery app displays any image files you have saved or downloaded within the AT&T Toggle workspace.

The Messaging icon takes you to the business message inbox.

A contact must exist in the AT&T Toggle contacts list in order to receive messages from that contact using the Toggle workspace.

4 (Kit Kat). Messages sent to these devices will appear in the Personal space.

7 The Secure Gallery app displays any image files you have saved or downloaded within the AT&T Toggle workspace. You can save, download, and view image files (jpg, png, or bmp) from attachments, ToggleHub, or from Toggle Browser. The Messaging icon takes you to the business message inbox. The business message inbox contains all of the text, picture, and video messages received from your business contacts. A contact must exist in the AT&T Toggle contacts list in order to receive messages from that contact using the Toggle workspace. If a contact is not in your business contacts, messages from that contact are sent to the personal side. Figure 9 Note: AT&T Toggle Messaging is not available in Android 4.4 (Kit Kat). Messages sent to these devices will appear in the Personal space. The OfficeSuite icon takes you to OfficeSuite Viewer, a document viewer, which allows you to open and view common file types such as ppt, pdf, and xls. With OfficeSuite installed, you can view attachments and other documents within the other AT&T Toggle apps. The free OfficeSuite document viewer is available to you as part of your AT&T Toggle Bundle. For more information about OfficeSuite Viewer, please visit: MobiSystems OfficeSuite Website Figure 10 Note: Some functions of the OfficeSuite Viewer app (such as cloud storage) are disabled to preserve the integrity of Toggle. Page 4

The Calendar app shows the calendar associated with your corporate email address. You can view your calendar by Day (Figure 12), Week (Figure 11), Month, or Agenda.

Reminders, Create from Email, Agenda View, Supports Due Tasks, and Accept/Decline Meetings.

AT&T Toggle offers the following email features to provide business professionals with the tools they need to work: Push Mail HTML Mail GAL Search Smart

have not previously set up your email account, you are prompted to set up your email account when you click on the Email icon for the first time.

8 The Calendar app shows the calendar associated with your corporate address. You can view your calendar by Day (Figure 12), Week (Figure 11), Month, or Agenda. The Calendar app includes the following features: Push Updates, Global Address List (GAL)/contact lookup for attendees, Edit Appointments, Delete Appointments, Reminders, Create from , Agenda View, Supports Due Tasks, and Accept/Decline Meetings. Figure 11 Figure 12 AT&T Toggle directly syncs with MS Exchange Server 2007, MS Exchange Server 2010, Office 365, IMAP and POP3 accounts. AT&T Toggle offers the following features to provide business professionals with the tools they need to work: Push Mail HTML Mail GAL Search Smart Forward/Reply Search (Local/Remote) Move to Folder Notification Meeting Responses Custom Signatures Custom Notifications Flag for Follow-up Mark as Unread If you have not previously set up your account, you are prompted to set up your account when you click on the icon for the first time. For details on how to configure your corporate within AT&T Toggle, please refer to the Toggle Android Installation Guide. Note: Gmail accounts can be configured in AT&T Toggle using IMAP or POP3 protocols. You must have a Google Apps account to use EAS with Gmail in AT&T Toggle. Page 5

The Apps and Widgets icon has two tabs: The Apps tab is where you view the icons for all of the downloaded apps in

The Widgets tab allows you to add icons and other widgets (such as an easy email view) right onto your AT&T Toggle

Figure 13 Figure 14 Figure 15 On Android devices, AT&T Toggle offers a corporate dialer application.

Other features include: Separate corporate / Personal call logs Inbound caller ID matching against contacts

results in minutes being billed to your personal account.

9 The Apps and Widgets icon has two tabs: The Apps tab is where you view the icons for all of the downloaded apps in your AT&T Toggle workspace. Open an app by tapping its icon. The Widgets tab allows you to add icons and other widgets (such as an easy view) right onto your AT&T Toggle desktop. To add a widget, drag and drop the desired widget onto your desktop. Figure 13 Figure 14 Figure 15 On Android devices, AT&T Toggle offers a corporate dialer application. The dialer application allows you to make business calls to your corporate contacts. Other features include: Separate corporate / Personal call logs Inbound caller ID matching against contacts Shortcut widget to display number of missed calls Note: Using Toggle Dialer without an active Toggle Voice account results in minutes being billed to your personal account. Your company may have included Toggle Voice in your bundle. Toggle Voice allows you to make secure calls to your business contacts without using your personal minutes. If you have Toggle Voice, please refer to the Toggle Voice User Guide document for instructions on how to use this application. Figure 14 Page 6

The Contacts application synchronizes your corporate contacts with

The following features are available within this application:

Edit, Update, Delete contacts Click to call, text, email, or locate

Import from Call Log Sharing contacts via email for Android

AT&T Toggle preferences within the Toggle workspace by clicking on

These screens let you Enable/Disable Location Sharing, change your

10 The Contacts application synchronizes your corporate contacts with your Toggle contacts. The following features are available within this application: Contact synchronization between Toggle and server Create, Edit, Update, Delete contacts Click to call, text, , or locate address of contact Filter and Sort Add to favorites Quick Search Import from Call Log Sharing contacts via for Android versions 4.0.x, 4.1, 4.2, 4.3 and 4.4. Figure 15 2: AT&T Toggle Preferences Edit your AT&T Toggle preferences within the Toggle workspace by clicking on Apps/Widgets > Preferences. These screens let you Enable/Disable Location Sharing, change your PIN, and report errors. Each of these features is explained in-detail below. Figure 16 Change your PIN directly from your device. From the AT&T Toggle workspace go to Preferences > Screen lock > Configure screen lock > Enter a numeric PIN to unlock Toggle: Figure 20 Figure 17 Figure 22 Page 7

Enter your current PIN, then select PIN > Enter a numeric PIN to unlock Toggle.

If an unexpected AT&T Toggle Error occurs on your device, you can submit the error logs to AT&T

From AT&T Toggle workspace, go to Preferences-> General-> Report Errors After you enable this

11 Enter your current PIN, then select PIN > Enter a numeric PIN to unlock Toggle. When prompted, enter a new PIN and then re-enter your new PIN. If an unexpected AT&T Toggle Error occurs on your device, you can submit the error logs to AT&T for troubleshooting. From AT&T Toggle workspace, go to Preferences-> General-> Report Errors After you enable this feature, error logs are automatically sent to AT&T when they occur. No further action is required. You can turn this feature OFF at any time, by un-checking this option from your Android phone or tablet. Figure 18 Page 8

3: AT&T Mobile Security Note: AT&T Mobile Security (AMS) is an optional application. Your Toggle administrator determines if it should be assigned to you.

The AMS client scans your entire device (both the personal side and the AT&T Toggle workspace, excluding encrypted data) periodically for viruses, malware, and suspicious applications.

The Scan Now screen displays the total number of threats detected (viruses, malware, or suspicious applications).

12 3: AT&T Mobile Security Note: AT&T Mobile Security (AMS) is an optional application. Your Toggle administrator determines if it should be assigned to you. The AT&T Mobile Security (AMS) client is an Anti-Virus/Anti-Malware (AV/AM) application. The AMS client scans your entire device (both the personal side and the AT&T Toggle workspace, excluding encrypted data) periodically for viruses, malware, and suspicious applications. To manually initiate a scan, click the AT&T Mobile Security app icon on the personal side of the device. The Scan Now screen displays the total number of threats detected (viruses, malware, or suspicious applications). Click Scan Now to see the 2 scanning options: Quick Scan Full Scan Figure 19 Select an option to initiate the scan. If you select Full Scan a pop-up message warns you that increased battery usage may occur. During the scan you can see the number of files being scanned and the current status. After the scan has completed, if no threats are detected, the All Clear! screen appears. If you install an application that AMS detects as a threat, you get a security alert in the notification area of your device. A pop-up message lists the application identified as a threat and offers you options to uninstall it or to get more info. Figure 20 If you uninstall the virus/malware/suspicious application, AMS provides an updated status showing No Alerts." Note: Your Toggle administrator may be notified if an AMS alert occurs on your device. If you decide not to uninstall the detected virus/malware/suspicious application, your Toggle administrator may take security actions against your device. These security actions may include disabling Toggle or wiping Toggle from your device. Figure 21 Page 9

Figure 22 4: VPN The ability to use VPN is determined by your Toggle Administrator. IF your Toggle Administrator has enabled VPN, enter your VPN credentials when prompted.

13 The AMS application has pre-configured scan settings, but you can change the scanning schedule as desired. To do so, open the AMS application. In the Scan Now screen click on the device Menu button, select Settings, select Scan Settings, and then select Automatic Full Device Scan. Figure 22 4: VPN The ability to use VPN is determined by your Toggle Administrator. IF your Toggle Administrator has enabled VPN, enter your VPN credentials when prompted. Once successfully connected, you can access your corporate intranet from the Toggle Browser application. In addition, all applications shown within the AT&T Toggle workspace are VPN-enabled. When you are within your AT&T Toggle workspace, a green icon appears in your status bar if your VPN connection is active. A red icon appears if the VPN connection is inactive or if it has failed. Figure 23 Page 10

5: Browser Proxy AT&T Toggle allows users to browse internal and

This section covers the following topics: Enable Browser Proxy

settings is determined by your Toggle Administrator.

browser proxy. 1. Open Toggle Browser. 2.

Note: The device menu button varies in location depending on

Click Settings. 4. Click Proxy (Figure 31). 5.

Figure 24 The ability to configure browser proxy If this

automatic browser proxy settings: 1. Open Toggle Browser. 2. 3.

Enter the credentials provided by your administrator (Figure 32).

14 5: Browser Proxy AT&T Toggle allows users to browse internal and external websites in a highly secure environment. This section covers the following topics: Enable Browser Proxy Configure Browser Proxy The ability to configure browser proxy settings is determined by your Toggle Administrator. If this feature is enabled, are allowed to enable and disable browser proxy. 1. Open Toggle Browser. 2. Open the browser menu using the device menu button (Figure 29). Note: The device menu button varies in location depending on your device. See your device owner s manual for details. 3. Click Settings. 4. Click Proxy (Figure 31). 5. Click Enable Proxy (Figure 30). Figure 24 The ability to configure browser proxy settings is determined by your Toggle Administrator. If this feature is enabled, complete the following steps to use automatic browser proxy settings: 1. Open Toggle Browser. 2. Open the browser menu using the device menu button (Figure 29). 3. Click Settings. 4. Click Proxy (Figure 31). 5. Click Proxy Host (Figure 30). 6. Enter the credentials provided by your administrator (Figure 32). 7. Click Save. Figure 26 Figure 25 Figure 27 Page 11

6: S/MIME AT&T Toggle email allows users to install S/MIME certificates, which allows users to send and receive digitally signed and/or encrypted emails.

Obtain an S/MIME certificate through your corporate IT Administrator, or through a public certificate provider. 2. Send an email to the device with the certificate attached. 3.

15 6: S/MIME AT&T Toggle allows users to install S/MIME certificates, which allows users to send and receive digitally signed and/or encrypted s. This section covers the following topics: Install Certificates Import Contact Certificates S/MIME, Encryption, and Signing 1. Obtain an S/MIME certificate through your corporate IT Administrator, or through a public certificate provider. 2. Send an to the device with the certificate attached. 3. Open the with the attachment on the device where the certificate will be installed. 4. Click on the attachment to open it. 5. Click Load. (Figure 34) 6. Click Import Private Key. (Figure 36) 7. Select S/MIME Import Key, and then select Just Once. (Figure 35) 8. Enter the password when prompted, and then click OK. Figure 28 Figure 29 Figure 31 Figure 30 Whenever you get a signed , you get the public key for that person simply by opening the . You can reply to them with signed or/and encrypted messages using the key imported from the initial . Page 12

Once a certificate is installed on your device you are able to send signed and/or encrypted emails.

When email encryption is enabled, all email messages are encrypted.

From the email composition screen, select sign. 2. From the email composition screen, select encrypt.

To select the language, go to the personal side of the device, locate the Language settings, and then,

16 Once a certificate is installed on your device you are able to send signed and/or encrypted s. Note: When signing is enabled, all messages sent are digitally signed. When encryption is enabled, all messages are encrypted. Figure 33 Figure 32 Follow these steps to enable signing and encryption for an 1. From the composition screen, select sign. 2. From the composition screen, select encrypt. 7: Language Support On Android devices, you can select the language to use for the Toggle application. To select the language, go to the personal side of the device, locate the Language settings, and then, select one of the language choices listed below. Toggle supports the following languages: English (United States and United Kingdom) Spanish (Spain and Mexico) French (France and Canada) German Italian Figure 34 Page 13

17 8: AT&T Toggle Update All updates to the AT&T Toggle workspace are managed by the Google Play Store. When an update is available, you will receive a notification of the update according to your personal Play Store settings. If you have chosen to receive automatic downloads for Apps, you will be automatically prompted to update the AT&T Toggle apps when the update is ready. If you have not chosen to receive automatic downloads from the Play Store, you will receive a notification in the My Apps -> Installed Updates folder of your Play Store application. Select the Update icon next to AT&T Toggle to upgrade to the latest version. Note: To opt-in to automatic updates from the Play Store, go to the Play Store App-> Settings-> Autoupdate apps and select the option to receive Auto-updates for apps. 9: Uninstall AT&T Toggle Follow these instructions to uninstall AT&T Toggle from your device: 1. Go to Settings-> Security-> Device Administrators and uncheck AT&T Toggle as a Device Administrator. 2. The device administrator screen appears - select Deactivate. 3. A compliance violation screen appears - select Continue. Note: If you do not see a compliance violation prompt, skip to Step 6 and perform Step 6 for all Toggle Applications (ToggleMGR, ToggleHub, AMS, etc.) 4. A screen to uninstall the AT&T Toggle applications appears. Select Next and OK at the prompts to uninstall each application. If prompted to deactivate AMS as a device administrator, select Deactivate. 5. Select Next when finished. 6. To completely remove AT&T Toggle from your application desktop, go into Settings-> Applications -> Manage Applications. Select AT&T Toggle from the list and press Uninstall. Android and Gmail are trademarks of Google Inc. MobiSystems Office Suite is a registered trademark of Mobile Systems, Inc. Page 14

AT&T Toggle. 12/12/2013 Page i

AT&T Toggle. 12/12/2013 Page i Page i GO AHEAD BRING YOUR OWN DEVICE TO WORK... 1 Requirements... 1 1: Toggle Overview... 1 Personal Icon... 2 ToggleHub... 2 AT&T Toggle Browser... 2 Downloads... 2 Media... 3 AT&T Toggle Messaging...