COVENTRY MEDICARE CERTIFICATION TRAINING CENTER

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1 1/1/2012 COVENTRY MEDICARE CERTIFICATION TRAINING CENTER 0 P a g e User Guide

2 Coventry Medicare Certification Training Center User Guide Table of Contents Getting Started: Log In and User Registration... 2 Account Features... 6 Update Account Information... 6 Change Your Password... 8 View Your Transcript... 9 Begin Training Course Navigation P a g e

3 Getting Started: Log In and User Registration All users will begin on the Coventry login page. If you are a returning user, please sign in with your username and password. Usernames and passwords are case sensitive. You may skip to page 6 of this document. If you are a first time visitor, please click on the Create a New Account button. 2 P a g e

4 If you clicked on the Create a New Account button, please enter your Coventry Access Code. If you do not know your Coventry Access Code, please contact Coventry s Medicare Broker Services. In Step I, fill out the required fields in the Confidential Information Section then click Submit.. 3 P a g e

5 In Step 2, complete all required fields, then click Register at the bottom of the page. 4 P a g e

6 In Step 3, please note your username for future sessions. Then click Continue to Home. Check the box next to the Plan(s) on the left to search for available trainings. If you are not a writing agent, only select Not a Writing Agent and enroll. If you are a writing agent, select Not a Writing Agent as well as any plans you intend to work with. Then click the Select all button and the Place me in the selected learning button. 5 P a g e

7 Account Features Upon logging in, you are taken to the main landing page. You may log out of your account at any time by clicking the logout link. Update Account Information To view or edit your profile details, click on the Profile link. 6 P a g e

8 Click the Edit profile link to view more detailed profile information. From the Edit profile tab you may update your address, personal information, mailing address, preferred language and region. 7 P a g e

9 Change Your Password If you need to change your password, click the Profile link, then click the Change password button. Fill in the required fields and click the Save changes button. 8 P a g e

10 View Your Transcript To view your transcript, click on the Transcript link. You can also access your transcript by clicking on the Profile link on the main landing page, then click on the Transcript link. 9 P a g e

11 Begin Training On the main landing page, the certifications in which you are enrolled are displayed under My Certifications. Click on the plus symbol to the right of the certification to see the courses for that certification. To access the course material, click on the course title. Note the Course symbol key to learn more about the status of your courses. 10 P a g e

12 Course Navigation As you complete courses, you will receive green checkmarks. Some courses require that you download and review the course material, then agree to an attestation statement to receive completion. Upon clicking on a course link, you will see the course material. To proceed to the next section, click on the Next button. 11 P a g e

13 Once you have reviewed all of the course material, to proceed to the assessment, click on the grey Next button. To begin the assessment, click the Attempt quiz now button. 12 P a g e

14 Once you have answered all of the questions in the assessment, click the Submit all and finish button. The outcome of the assessment is displayed immediately after. If you do not pass, you may retake the assessment. Note that some assessments do have an attempt limit. 13 P a g e

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