ScotiaConnect Registration Quick Reference Guide

Transcription

1 ScotiaConnect Registration Quick Reference Guide Table of Contents Physical Token Registration... 2 Digital Token Registration... 4 For Further Assistance... 8 Version 2.0

2 ScotiaConnect supports two different types of tokens for logging in. Scotiabank can provide you with a Physical token or you can use your own device with our Digital Token app. Your registration should indicate whether you were sent a physical token, or if you will be using the Digital Token. Physical Token Registration In order to register your OTP (One Time Password) token, please follow the steps outlined below. First, obtain the reference number from your registration . The registration will be sent from ScotiaConnect Registration with the subject Register / re-authorize ScotiaConnect access. Once you ve noted the reference number you can go to the registration website using the link provided in the . Enter the reference number obtained from your in the space provided along with your Authorization Code or Secret Word

3 Next, fill in the following fields: 1. User ID: This will be used in combination with your password and token value to log in to ScotiaConnect. 2. Password: This is the password you will use to log in to ScotiaConnect; the rules are listed on the right of the screen, the red x will change to green checkmarks as each rule is met. 3. Confirm Password: Re-enter your login password. 4. Serial Number: The serial number is located on the back of the token and contains letters and numbers. The four digit number below the serial number is the model number and should not be included. Once you have entered all the required information click Continue to proceed

4 You will then be prompted to choose 5 security questions and answers. Once done, click Continue and you will be directed to the Registration Review page where you can finalize your registration. Digital Token Registration If you are going to be using the digital token you will need to download and install the Scotiabank Digital Token application from the app store. Search for Scotiabank Digital Token in the app store to find and install it. Please Note: Currently the Digital Token is only available for ios. When you open the app for the first time you will be prompted to choose a 4 digit passcode. This code will be used every time you open the app. If your device supports it, you will have the option to setup Touch ID. If the Touch ID login fails 3 times you will be prompted for your passcode. The first time you open the app you will notice a message that says No Tokens found. You will need to configure the digital token by proceeding with your registration. First, obtain the reference number from your registration . The registration - 4 -

5 will be sent from ScotiaConnect Registration with the subject Register/ re-authorize ScotiaConnect access. Once you ve noted the reference number you can go to the registration website. Enter the reference number obtained from your in the space provided along with your Authorization Code or Secret Word. Next, you will be prompted to choose a user ID and password. The password rules are listed on the right hand side

6 Once you acknowledge the Digital Access Agreement, you will see a barcode on your screen. Follow the listed instructions to launch the Digital Token app and scan the barcode then click Continue. We have already completed the instructions for steps 1 and 2 earlier in the guide. Click the + icon in the app and use your device s camera to scan the barcode. You will then be prompted to select five security questions and provide the answers to those questions. Click Continue once complete

7 Next, obtain the 6 digit code from the Digital Token App and enter it on the User Credential Review page. Click Register to finish the process

8 For Further Assistance Need Help? On any ScotiaConnect page, you will find a Need Help? link. Clicking that link will provide targeted help topics relevant to the page you re currently viewing. Online Customer Support Select the Help option at the top right of your browser and select to open our Online Customer Support knowledge base. A new window will be displayed and you may type your question. Tutorial Videos The Tutorial Video link at the top right of your screen will open the Online Resource Centre with videos, documents and more to help you find answers to your questions regarding Scotiabank s products and services. Technical Support Help Desk - Monday through Friday, 8:00 a.m. to 8:00 p.m. ET Toll-free number within North America Local Toronto area customers Fax (800) pour le service en français hd.ccebs@scotiabank.com. Your will be answered within business hours. To book product training, please send an to gtb.training@scotiabank.com Registered trademarks of the Bank of Nova Scotia