Avaya Aura Messaging Web Access Feature Description

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1 Avaya Aura Messaging Web Access Feature Description Release Issue 2 July 2014

2 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes. Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information, operating instructions and performance specifications that Avaya may generally make available to users of its products and Hosted Services. Documentation does not include marketing materials. Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of documentation unless such modifications, additions, or deletions were performed by Avaya. 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A Unit means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an or voice mail account in the name of a person or corporate function (e.g., webmaster or helpdesk), or a directory entry in the administrative database utilized by the Software that permits one user to interface with the Software. Units may be linked to a specific, identified Server or an Instance of the Software. Database License (DL). End User may install and use each copy or an Instance of the Software on one Server or on multiple Servers provided that each of the Servers on which the Software is installed communicates with no more than an Instance of the same database. CPU License (CP). 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3 written consent of Avaya can be a criminal, as well as a civil offense under the applicable law. Virtualization Each product has its own ordering code and license types. Note that each Instance of a product must be separately licensed and ordered. For example, if the end user customer or Avaya Channel Partner would like to install two Instances of the same type of products, then two products of that type must be ordered. Third Party Components Third Party Components mean certain software programs or portions thereof included in the Software or Hosted Service may contain software (including open source software) distributed under third party agreements ( Third Party Components ), which contain terms regarding the rights to use certain portions of the Software ( Third Party Terms ). As required, information regarding distributed Linux OS source code (for those Products that have distributed Linux OS source code) and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the Documentation or on Avaya s website at: support.avaya.com/copyright or such successor site as designated by Avaya. You agree to the Third Party Terms for any such Third Party Components Note to Service Provider The Product or Hosted Service may use Third Party Components subject to Third Party Terms that do not allow hosting and require a Service Provider to be independently licensed for such purpose. It is your responsibility to obtain such licensing. Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of Toll Fraud associated with your system and that, if Toll Fraud occurs, it can result in substantial additional charges for your telecommunications services. Avaya Toll Fraud intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at for the United States and Canada. For additional support telephone numbers, see the Avaya Support website: or such successor site as designated by Avaya. Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to: Trademarks The trademarks, logos and service marks ( Marks ) displayed in this site, the Documentation, Hosted Service(s), and Product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the Documentation, Hosted Service(s) and Product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc. All non-avaya trademarks are the property of their respective owners. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. Downloading Documentation For the most current versions of Documentation, see the Avaya Support website: or such successor site as designated by Avaya. Contact Avaya Support See the Avaya Support website: for Product or Hosted Service notices and articles, or to report a problem with your Avaya Product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: (or such successor site as designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support.

4 Contents Chapter 1: Introduction... 5 Purpose... 5 Intended audience... 5 Related resources... 5 Documentation... 5 Viewing Avaya Mentor videos... 5 Support... 6 Chapter 2: Overview... 7 Avaya Aura Messaging Web Access overview... 7 Requirements... 7 Capacity and scalability specifications... 8 Chapter 3: Messaging Web Access administration... 9 Messaging Web Access interface... 9 Assigning Messaging Web Access to users... 9 Viewing the Web Access report Web Access Reports field description Configuring the Messaging Web Access system parameter System Parameters field description Verifying the Messaging Web Access status Restarting Messaging Web Access Broadcast message recording administration Message Retention administration Cache retention duration administration Load balancing Messaging Web Access Avaya Aura Mesaging Web Access Feature Description July 2014

5 Chapter 1: Introduction Purpose This document provides an overview of Messaging Web Access for Avaya Aura Messaging. Using this document you can administer and manage Messaging Web Access. Intended audience This document is intended for people who want to gain a high-level understanding of the product features, functions, capacities, and limitations. Related resources Documentation See Using Avaya Aura Messaging Web Access for the procedures on how to log in and use Messaging Web Access. Viewing Avaya Mentor videos Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. July 2014 Avaya Aura Mesaging Web Access Feature Description 5

6 Introduction Procedure To find videos on the Avaya Support website, go to support.avaya.com and perform one of the following actions: In Search, type Avaya Mentor Videos to see a list of the available videos. In Search, type the product name. On the Search Results page, select Video in the Content Type column on the left. To find the Avaya Mentor videos on YouTube, go to and perform one of the following actions: Enter a key word or key words in the Search Channel to search for a specific product or topic. Scroll down Playlists, and click the name of a topic to see the available list of videos posted on the website. Note: Videos are not available for all products. Support Go to the Avaya Support website at for the most up-to-date documentation, product notices, and knowledge articles. You can also search for release notes, downloads, and resolutions to issues. Use the online service request system to create a service request. Chat with live agents to get answers to questions, or request an agent to connect you to a support team if an issue requires additional expertise. 6 Avaya Aura Mesaging Web Access Feature Description July 2014

7 Chapter 2: Overview Avaya Aura Messaging Web Access overview Avaya Aura Messaging Web Access is a secure web client to access and manage voice mail messages in your Messaging mailbox. Using Messaging Web Access, you can perform the following: Play voice messages on a telephone or personal computer. Record and send voice messages from a telephone or computer. Note: To play, record, and send voice messages through your computer, you need a headset or a microphone and speakers. Forward voice messages. Reply to voice messages. Call the sender of a voice message. Delete voice messages. Record, change, and manage your greetings. Change the status and subject of a voice message. Edit your mailbox account settings. Because Messaging Web Access is a secure web client, you cannot: Capture and save a copy of a voice message to a file on your computer. Send or forward voice messages to local or remote subscribers outside the Messaging system. Send or forward voice messages to addresses. The system administrators can generate report for the number of logins and logouts in Messaging Web Access for the period of last 30 days. Requirements July 2014 Avaya Aura Mesaging Web Access Feature Description 7

8 Overview You must get the following: An account or mailbox on Messaging 6.3 FP1 or later A personal computer with one of the following operating systems: - Microsoft Windows 7 or later - Apple Mac OS X 10.7 or later One of the following web browsers: - Microsoft Windows Internet Explorer 9 or later - Mozilla Firefox 30 or later - Google Chrome 35 or later - Apple Safari 6 or later Adobe Flash Player 14 or later A headset or a microphone and speakers for playing and recording voice messages from your computer. Capacity and scalability specifications The following tables list the capacities of Messaging Web Access. System For multi-server or VMware reference system 20,000 For single-server system 6,000 System For multi-server or VMware reference system 300 For single-server system 100 Maximum number of idle 1 Messaging Web Access user supported Maximum number of active 2 Messaging Web Access user supported 1 An idle Messaging Web Access user is a subscriber who is logged into Messaging Web Access but performing no tasks in Messaging Web Access. 2 An active Messaging Web Access user is a subscriber who is logged into Messaging Web Access and playing or recording a message in Messaging Web Access. 8 Avaya Aura Mesaging Web Access Feature Description July 2014

9 Chapter 3: Messaging Web Access administration Messaging Web Access interface Using Avaya Services, you can customize the following items in the Messaging Web Access interface for your company: The logo at the top of the Messaging Web Access page. The text at the top of the Messaging Web Access page. The text in the title of the Login dialog box. The logo displayed in the Login dialog box. For more information, contact Avaya Services. Assigning Messaging Web Access to users About this task As an administrator you must assign the Messaging Web Access feature to a particular CoS. So that, all users of that particular CoS gains access to Messaging Web Access. By default, the Messaging Web Access feature is inactive. Use this procedure to assign the Messaging Web Access feature to a CoS in SMI. Important: If DNS does not contain a record of the IP address of Messaging Web Access in the FQDN format, users cannot gain access to Messaging Web Access. Procedure 1. On the Administration menu, click Messaging > Messaging System (Storage) > Class of Service. 2. In Class of Service, select the appropriate CoS. 3. In the General section, select Allow Messaging Web Access. 4. Click Save. July 2014 Avaya Aura Mesaging Web Access Feature Description 9

10 Messaging Web Access administration 5. Repeat steps 3 to 5 for each CoS to which you want to assign the Messaging Web Access feature. Viewing the Web Access report About this task The Web Access report displays the following data for the number of days that you specify: The number of times that users logged in and logged out each day. The number of time that users logged in and logged out each hour of a specific date. The report provides data for a maximum of 30 days Procedure 1. On the Administration menu, click Messaging > Reports (Storage) > Web Access. 2. In the Select date interval field, select the number of days. 3. Click Show Reports. Messaging displays the number of times that user logged in and logged out each day for the number of days that you specify. 4. To view the number of time that users logged in and logged out in one hour for a specific day: a. In the Count of logins per hour section, select the date. Messaging displays the Count of logins per hour section only after you run the report for a specific number of days. b. Click Show report. Messaging displays the number of times that users logged in and logged out in one hour for the number of days that you specify. Web Access Reports field description Name Select date interval Web Access Login Metrics Count of logins per day Description The number of days to include in the report. You can view the information for a maximum 30 days. The IP address of the application server and the number of times users logged in to Messaging Web Access for each day in the specified period. Messaging displays this section after you click Show Reports. 10 Avaya Aura Mesaging Web Access Feature Description July 2014

11 Configuring the Messaging Web Access system parameter Name Count of logins per hour Select date Description The IP address of the application server and the number of times users logged in to Messaging Web Access for each hour of the day that you select in Select date. Messaging displays this section after you click Show Reports. The day for which Messaging generates the hourly report. Configuring the Messaging Web Access system parameter The Messaging Web Access system parameters include following parameters: Subscriber Access Port Subscriber Access Protocol Web Notification Service Port Instant Notification Remember Me Remember Me Expiration Session Expiration Control disable time during phone operations You can preset the system parameters with default values. The system invokes the default values of the system parameters without any need of further change. However, as an administrator, you can change the parameters, when necessary. If you change the parameters, ensure that you repeat the changes on the Messaging Web Access application role in the cluster. Procedure 1. On the Administration menu, click Messaging > Server Settings (Application) > System Parameters. 2. Enter the appropriate information in the fields as described in the System Parameters field description. 3. Click Apply. The system displays a confirmation dialog. 4. Click OK to continue. Related Links System Parameters field description on page 12 July 2014 Avaya Aura Mesaging Web Access Feature Description 11

12 Messaging Web Access administration System Parameters field description Name Messaging Web Access Subscriber Access Port Subscriber Access Protocol Web Notification Service Port Instant Notification Remember Me Remember Me Expiration Session Expiration Control disable time during phone operations Description The port for subscriber access. The default port is The protocol for subscriber access. The options are https: and The default protocol is The service port for web notifications. The default port is Instant notifications of new messages. The option to remember the credentials of users. The number of days that Messaging Web Access remembers the credentials of users. The default number of days is 30 days. The number of hours after which the Messaging Web Access session expires. The default number of hours is eight hours. The number of seconds after which Messaging Web Access disables web access controls during phone operations. The default is 15 seconds. Related Links Configuring the Messaging Web Access system parameter on page 11 Verifying the Messaging Web Access status About this task Messaging Web Access consists of the following processes: Java Servlet Container (Tomcat) HTTP Server (Apache) Flash Policy Server Procedure 1. Log in to the Messaging System Management Interface (SMI). 2. On the Administration menu, click Messaging > Server Information > System Status. 12 Avaya Aura Mesaging Web Access Feature Description July 2014

13 Restarting Messaging Web Access The System Status webpage displays the status of all the Messaging Web Access processes. 3. To view the updated results, click Refresh. Restarting Messaging Web Access Procedure 1. On the Administration menu, click Messaging > Advanced (Application) > System Operations. 2. In the System Operations Advanced section, next to Restart Web Access, click Restart. Messaging restarts Messaging Web Access. Broadcast message recording administration After changing the Broadcast message recording settings of a CoS in SMI, all logged in users of that CoS must log out of Messaging Web Access. User must log in to Messaging again for the Broadcast message recording settings to take effect. Message Retention administration After changing the Message Retention settings of a CoS in SMI, all logged in users of that CoS must log out of Messaging Web Access. User must log in to Messaging again for the Message Retention settings to take effect. Cache retention duration administration After enabling a thousand or more Messaging Web Access users, you must set Delete cached voice messages from the cache after to 1 day in SMI. July 2014 Avaya Aura Mesaging Web Access Feature Description 13

14 Messaging Web Access administration Load balancing Messaging Web Access Deploy a load balancer before the Messaging Web Access system to achieve the following: Distribute the client load evenly among application servers. Maintain service availability when an application server becomes unreachable or goes offline. Provide a single URL instead of multiple application server URLs to clients. WNS (WSS) App server 1 MWS (HTTP/HTTPS) MWA client MWS (HTTPS) Load balancer MWS (HTTPS) MWS (HTTP/HTTPS) App server 2 MWA client WNS (WSS) App server 3 A client communicates with an application server using the following protocols: Messaging Web Service (MWS) over HTTPS. Web Notification Service (WNS) over secure WebSocket. A load balancer distributes MWS requests. When a client sends a request to a particular application server, the application server establishes a WNS connection with the client. A load balancer must support the following: Operation at layer 7, that is HTTP. Sticky sessions, which indicate that all HTTP requests from a single client session must go to the same application server. This happens when the load balancer inserts a cookie in the client to record the choice of application server in the response to the first request. 14 Avaya Aura Mesaging Web Access Feature Description July 2014

15 Load balancing Messaging Web Access Note: The network design must enable direct WebSocket connections between clients and application servers. The WebSocket connections start off as HTTP. Important: If the network connecting the load balancer to the application servers is secure, the system administrator can choose between HTTP and HTTPS to run the MWS. Running the MWS over HTTP reduces the load. However, for the network connecting a client and the load balancer, the system administrator must always run the MWS over HTTPS. July 2014 Avaya Aura Mesaging Web Access Feature Description 15

16 Index A assigning Messaging Web Access... 9 C Cache retention capacity and scalability specifications... 8 D W Web Access Broadcast message recording administration capacity and scalability specifications... 8 overview... 7 Web Access Reports field descriptions...10 reports Web Access system parameters documentation... 5 F field descriptions Web Access Reports L load balancing...14 M Messaging Web Access assigning... 9 customizing the interface...9 restarting...13 Messaging Web Access status...12 Messaging Web Access system parameter...11 P Pending delete for Web Access...13 R reports Web Access Reports Requirement... 7 restarting Messaging Web Access S support...6 V videos Avaya Aura Mesaging Web Access Feature Description July 2014

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