MANAGING FORWARDING ACCOUNTS

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1 Overview This prcess is t be perfrmed as needed t manage frwarding accunts fr Alumni. Several tasks may need t be perfrmed: Adding a new user t the security table Resetting a user s passwrd ( frgt passwrd ) Changing a user s frwarding address Trubleshting a user wh is receiving an errr message n the web site Duplicate SSN: If a user is receiving a message thrugh the web site that indicates a duplicate SSN, that means that there is already an frwarding accunt established with that SSN. In mst cases, the user has already signed up and frgt. In this case, send the user an respnse reminding them f their frwarding address and pssibly a reminder f their lgin infrmatin. See Appendix A at the end f this dcument fr a sample . Accunt nt assigned: If a user is receiving a message thrugh the web site that indicates their accunt is nt yet assigned and t try again later, there are several pssibilities: They have requested an frwarding accunt, but the Alumni Relatins ffice has nt yet assigned the accunt. They are attempting t click the lgin buttn, but they have never signed up fr an e- mail frwarding accunt. Bth f these scenaris can be determined by running the FORGOT_PASSWORD.SQL script and investigating whether the user has an frwarding accunt. Mre specifically, if they have a vanity username. If they d nt, then request the user t sign up fr an frwarding accunt. If the user respnds that they recently signed up fr an accunt, please ask them t wait a few days until they receive their cnfirmatin. Can t Lgin: If a user is unable t lgin t the web site, there are several pssibilities: The user frgt r des nt knw their lgin infrmatin. In this scenari, the user simply needs t be prvided with their lgin infrmatin. Yu can ntify them f this infrmatin by fllwing the steps in resetting a user s passwrd. If the user respnds that they are still unable t lgin, then they are prbably nt in the security table. See item belw. The user is nt in the security table. In this scenari, the user is prbably a lst alum and has nt been added as such in Advance. These cases must be frwarded t Advancement Services (enter a Remedy ticket using ALUM: User can t lgin macr). They will validate that this user is indeed an alumnus and will request that this user be added t the security table. In this case, fllw the steps t add a new user t the security table. NOTE: A user is nt autmatically added t the security table simply because they are in Advance C/S. They must be added by fllwing the add a new user t the security table prcedures. Numeric r Value Errr: If a user is receiving a message thrugh the web site that indicates there is a Oracle numeric r value errr in the new accunt request frm, the mst likely prblem is that they are nt entering a valid date (prbably birth date). See Appendix B at the end f this dcument fr a sample . S:\ITS\AIM\IM\as\Prcedures\ Frwarding\Managing Frwarding Accunts.dc Page 1 f 8

2 User is nt receiving their mail: If a user has reprted that they are nt receiving their thrugh the frwarding service, it is advisable t send them an at their frwarding address t test and verify. If they d nt receive the , but it was delivered successfully (n mailer-daemn return), check t make sure that they are checking mail at the lcatin where the is being frwarded. If the was nt delivered successfully, review the mailer-daemn respnse t investigate the errr further. When in dubt, yu may cntact the System Administratr t investigate further by reviewing lg files. See Appendix C at the end f this dcument fr a sample . Prcedures fr Adding a New User t the Security Table Lgin t the server as ADV_DATA in CPPRD using PL/SQL Develper. Execute the _TOOLBOX.INSERT_OFF_CAMPUS_USER prcedure by right clicking it and selecting Test. Enter values fr each f the variables and click the execute buttn. P_SSN: The user s scial security number P_SEND_TO_ The user s address (if available) NOTE: If n address is available, leave blank. NOTE: The user s passwrd will be defaulted t a randm 8-character alphanumeric string. S:\ITS\AIM\IM\as\Prcedures\ Frwarding\Managing Frwarding Accunts.dc Page 2 f 8

3 Review the cntents f the DBMS Output tab t ensure that the prcess was successful. If s, cpy the cntents f this windw int the Remedy ticket wrk lg and reslve the ticket. NOTE: If an address was prvided, the user will receive an autmatic with their lgin credentials. NOTE: Errrs may ccur. Fr example, if the user is already in the security tables, yu will see an errr message displayed that says ERROR: Culd nt insert rw. ORA-00001: unique cnstraint (ADV_DATA.PK_SEC_OFF_CAMPUS_USER) vilated. This means that yu are attempting t insert the same SSN as a recrd already in the table. Be sure t run the frgt_passwrd.sql t lcate the recrd with the same SSN. Prcedures fr Resetting a User s Passwrd Prir t cmpleting the fllwing tasks, be sure that a Remedy ticket has been entered. Yu can d s by running the ALUM: User frgt passwrd macr. Lgin t the server as ADV_DATA in CPPRD using PL/SQL Develper. Execute the _TOOLBOX.UPDATE_PASSWORD_DEFAULTS prcedure by right clicking it and selecting Test. S:\ITS\AIM\IM\as\Prcedures\ Frwarding\Managing Frwarding Accunts.dc Page 3 f 8

4 In the Select Overlading windw, select a versin f the prcedure t run. Select the prcedure with P_SSN if the SSN is available as the unique identifier. Select the prcedure with P_VANITY_USERNAME if the vanity username is available as the unique identifier. If the prcedure using SSN as the unique identifier was selected, enter values fr each f the variables and click the execute buttn. P_SSN: The user s scial security number P_SEND_TO_ The address where we shuld send the ntificatin If the prcedure using VANITY USERNAME as the unique identifier was selected, enter values fr each f the variables and click the execute buttn. P_VANITY_USERNAME: The user s vanity username P_SEND_TO_ The address where we shuld send the ntificatin NOTE: The user s passwrd will be defaulted t a randm 8-character alphanumeric string. S:\ITS\AIM\IM\as\Prcedures\ Frwarding\Managing Frwarding Accunts.dc Page 4 f 8

5 Review the cntents f the DBMS Output tab t ensure that the prcess was successful. If s, cpy the cntents f this windw int the Remedy ticket wrk lg and reslve the ticket. NOTE: The user will receive an autmatic cnfirmatin describing the changes made t their accunt. Example f a successful mdificatin: Prcedures fr Changing a User s Frwarding Address Prir t cmpleting the fllwing tasks, be sure that a Remedy ticket has been entered. Yu can d s by running the ALUM: Change frwarding macr. Lgin t the server as ADV_DATA in CPPRD using PL/SQL Develper. Execute the _TOOLBOX.UPDATE_VANITY_USERNAME prcedure by right clicking it and selecting Test. S:\ITS\AIM\IM\as\Prcedures\ Frwarding\Managing Frwarding Accunts.dc Page 5 f 8

6 Enter values fr each f the variables and click the execute buttn. P_OLDALIAS: The current vanity username P_NEWALIAS: The desired vanity username NOTE: The P_NEWALIAS must meet certain requirements. Please check this username prir t assigning it. The rules are: Can cntain a number (0-9) Can cntain a letter (A-Z) Can cntain a dash (-) Must be between 5 and 25 characters in length Username must begin with a letter Must use apprpriate language If the desired alias des nt meet these requirements, please cntact Suzy Daily in the Alumni Relatins staff and request that she cntact the user t select an alternate user name. Review the cntents f the DBMS Output tab t ensure that the prcess was successful. If s, cpy the cntents f this windw int the Remedy ticket wrk lg and reslve the ticket. NOTE: The user will receive an autmatic cnfirmatin describing the changes made t their accunt. Example f a successful mdificatin: S:\ITS\AIM\IM\as\Prcedures\ Frwarding\Managing Frwarding Accunts.dc Page 6 f 8

7 Prcedures fr Checking Mail Server Lgs Only certain IP addresses are authrized t access this server via SSH. If additinal wrkstatins need t be cnfigured, cntact CSA via Remedy ticket. Lgin t the ALUMNI-EMR.ITS.CALPOLY.EDU server as mel Lgs are lcated in the /var/lg/maillg file. Several cmmands can be used t access this file using the sud cmmand. sud [cmmand] Cmmands may include head, tail, mre, grep, etc. Appendix A. Sample duplicate SSN Send the fllwing frm and fill in the infrmatin in brackets []. Hell Lks like yu signed up fr an frwarding accunt back in [date_submitted]. The frwarding address assigned t yu is: Yu can review and update yur accunt thrugh ur web site at by fllwing these instructins: 1. Click n " Frwarding" buttn 2. Click n Lgin 3. Click Update Accunt If yu wuld like change yur user name and passwrd frm the default, yu can als d that n ur web site by fllwing these instructins: 1. Click n " Frwarding" 2. Under Related Links, click n Change Frwarding Username and Passwrd B. Sample numeric r value errr Send the fllwing frm Hell! I've researched the errr yu are receiving when yu submit ur registratin frm. Lks like it's related t a date yu entered n the frm. Chances are gd it may be the birth date field. Can yu tell me exactly hw yu entered the birth date? As ther alternatives, yu can try submitting the frm withut the birth date field r yu can call us at 888/CAL-POLY and cmplete the registratin frm via the telephne. Thank yu fr yur patience and I hpe we can reslve yur prblems. S:\ITS\AIM\IM\as\Prcedures\ Frwarding\Managing Frwarding Accunts.dc Page 7 f 8

8 C. Sample nt receiving messages Send the fllwing frm Subject: Testing frwarding accunt T: [ frwarding address] Yu wrte us abut a prblem with receiving thrugh ur frwarding service. Please reply if yu get this message. I'm testing t make sure yu address wrks. S:\ITS\AIM\IM\as\Prcedures\ Frwarding\Managing Frwarding Accunts.dc Page 8 f 8

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