AirWave Glass Installation and User Guide

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1 AirWave Glass Installation and User Guide

2 Copyright Information Copyright 2017 Hewlett Packard Enterprise Development LP Open Source Code This product includes code licensed under the GNU General Public License, the GNU Lesser General Public License, and/or certain other open source licenses. A complete machine-readable copy of the source code corresponding to such code is available upon request. This offer is valid to anyone in receipt of this information and shall expire three years following the date of the final distribution of this product version by Hewlett- Packard Enterprise Company. To obtain such source code, send a check or money order in the amount of US $10.00 to: Hewlett-Packard Enterprise Company Attn: General Counsel 3000 Hanover Street Palo Alto, CA USA Please specify the product and version for which you are requesting source code. You may also request a copy of this source code free of charge at: November 2017 Rev. 01 AirWave Glass Installation and User Guide

3 Contents Product Overview Contacting Support iv iv Installing AirWave Glass 1 Installation Requirements 1 Installing the OVA File 1 Getting Started 1 Step 1: Configuring the AirWave Glass Server 1 Step 2: Preparing Your Deployment 2 Set Up the Single Node 2 Set Up the 3-Node Cluster 2 Communication Ports and Protocols 3 Upgrading AirWave Glass 4 Download the Software 4 Run the Upgrade 4 Getting Started 5 Header Statistics 5 Search and Filter 5 Filter Options 6 Partial Matching or Prefix Search 7 How to Save Your Search 7 Predefined Searches 7 Drill Downs from Top Header and Overview Dashboard 7 AirWave Glass and Your Managed AMPs 8 Alert Notifications 8 AirWave Glass Software Updates 8 Feeder Software Updates 9 Time Ranges 9 Define a Custom Time Range 9 How Snapshots are Timed 9 How Trends are Sampled 10 Configuring the System 11 AirWave Servers 11 AirWave Glass Cluster Health Monitoring 12 AirWave Glass Installation and User Guide Contents i

4 Certificates 12 User Roles 14 Passwords 14 Authentication Servers 14 Enabling RADIUS Authentication 15 Enabling TACACS Authentication 15 Enabling LDAP Authentication 16 Adding LDAP Rules 17 Monitoring Your Network 19 AirWave Glass Overview 19 AP Radio Status Thresholds 20 Device Health Thresholds 21 Overview 21 AppRF 22 AppRF 22 UCC 23 UCC 24 RF Health 25 RF Health 26 Clarity 27 Clarity 28 Client Session 29 Client Session 30 Folder Health 31 Manage User Permissions 31 Roles Defined by Folders 31 LDAP Rules Defined by Folders 31 View Folder Data in a Tree Table 32 Customize the Table 33 Filter the Folder Data 33 Folder Health Thresholds 33 Status Icons 34 View Bar Charts 34 View Trends 34 Customize the Table 35 Filter the Folder Data 35 Folder Health Thresholds 35 Status Icons 36 AirWave Glass Reports 37 Before you Begin 37 ii Contents AirWave Glass Installation and User Guide

5 Settings 37 Time Zone 38 Other Settings 38 Scheduling a Report 38 Step 1: Report Details 38 Step 2: Layout Details 39 Step 3: Schedule Details 39 Step 4: Details 40 Editing a Report Definition 40 Viewing Generated Reports 41 Using RAPIDS 42 RAPIDS 42 Changing the Time Range 42 Using VisualRF 45 What You Can Do 45 Viewing Network Campuses on a Map 45 Opening a Floor Plan 45 Selecting an AirWave Server from the Navigation Bar 46 AirWave Glass Installation and User Guide Contents iii

6 Chapter 3 Product Overview AirWave Glass makes it easy to monitor your wireless network by combining industry-leading functionality with an intuitive user interface. AirWave Glass now provides high availability, supporting networks consisting of 3- node clusters with 60,000 to 100,000 devices. AirWave Glass continues to provide the same support of your single node networks with 30,000 to 50,000 devices, including Aruba APs, controllers switches, and third-party vendor devices. Contacting Support Table 1: Contact Information Main Site Support Site Airheads Social Forums and Knowledge Base North American Telephone arubanetworks.com support.arubanetworks.com community.arubanetworks.com (Toll Free) International Telephone Software Licensing Site End-of-life Information Security Incident Response Team (SIRT) arubanetworks.com/support-services/contact-support/ hpe.com/networking/support arubanetworks.com/support-services/end-of-life/ Site: arubanetworks.com/support-services/security-bulletins/ aruba-sirt@hpe.com AirWave Glass Installation and User Guide Product Overview iv

7 Chapter 1 Installing AirWave Glass AirWave Glass is available as a physical appliance, as well as a virtual appliance with the installation of the OVA file on a virtual machine. In earlier versions of AirWave Glass, you could deploy the software on a single node. Starting with AirWave Glass 1.1.0, you can deploy a 3-node AirWave Glass cluster to provide high availability and increased scalability. Installation Requirements The system requirements are: Memory: 96 GB Hard disk: 1 TB CPU: a minimum of 16 cores VMware requirements are: VMware ESX(i) 5.5 and 6.0 Install VMware Tools in a text-based environment prior to installing AirWave Glass Allocate enough resources to the VM If your VM host is hosting other instances, ensure that the AirWave Glass instance has the highest priority A virtual SCSI disk is recommended over IDE The supported browser versions are: Google Chrome (64-bit) or higher Firefox (64-bit) or higher Safari ( ) or higher Internet Explorer Version or later Installing the OVA File The AirWave Glass software is available as an OVA file. When you launch the OVA file, you are prompted to complete the installation procedure described in the steps below. For a fresh installation, you need the AirWave Glass ova. The OVA image is available for download on the Arubasupport site. Getting Started Perform the following steps to install the software from the CLI. 1. Log in to the server using the default admin user name and password (admin/admin). 2. At the command prompt, issue the command sudo glass-install. 3. After the installation completes, issue the command glass-setup. Step 1: Configuring the AirWave Glass Server This step requires you to enter the network settings for your AirWave Glass server. 1. Each prompt displays default values populated via DHCP, if available: AirWave Glass Installation and User Guide Installing AirWave Glass 1

8 Server IP address Subnet mask Gateway IP address DNS server IP address Secondary DNS server (optional) Server hostname, which is a fully qualified domain name (FQDN) Step 2: Preparing Your Deployment This step requires you to choose your deployment. The following message appears after you configure the AirWave Glass server: Do you want to deploy multi-node Glass cluster (y/n)? Set Up the Single Node 1. If you choose to deploy a single node, enter n. A message similar to the following appears: Verify Setup Hostname : myserver.example.com IP Address : xxx.xxx.xxx.xxx Subnet : xxx.xxx.xxx.xxx Gateway : xxx.xxx.xxx.xxx DNS : xxx.xxx.xxx.xxx Secondary DNS : xxx.xxx.xxx.xxx Multi-node Glass Cluster : false Please enter 'y' if you want to continue the installation or 'n' to modify above input. Do you want to continue (y/n)? 2. Enter y to confirm the configuration settings and continue the installation. The following message appears: Enabling Glass components Configuring Glass services Enable Glass service completed Deploying GLASS apps Configuring post deploy Settings Glass setup completed. Set Up the 3-Node Cluster 1. If you choose to deploy a cluster, enter y to create the 3-node cluster. A message similar to the following appears: Verify Setup Hostname : myserver.example.com IP Address : xxx.xxx.xxx.xxx Subnet : xxx.xxx.xxx.xxx Gateway : xxx.xxx.xxx.xxx DNS : xxx.xxx.xxx.xxx Secondary DNS : xxx.xxx.xxx.xxx Multi-node Glass Cluster : true 2 Installing AirWave Glass AirWave Glass Installation and User Guide

9 Please enter 'y' to continue installation or 'n' to modify above input. Do you want to continue (y/n)? 2. Enter y to confirm the configuration settings and continue the installation. The following message appears: Glass basic setup completed on <IP address of Glass Hostname> Please complete basic setup on all Glass nodes to be deployed as Glass Cluster. After completing basic setup, run cluster-setup command on one of the node to complete Glass cluster configuration. 3. Select 1 to create the new cluster. 4. You are prompted to enter the following virtual network settings for your cluster: Glass virtual IP address Glass cluster hostname, which must be unused by any node in the cluster and a fully qualified domain name (FQDN) 5. You are prompted to enter comma separated IP addresses for the other 2 nodes that will form the 3-node cluster. Follow the onscreen instructions when prompted to finish the cluster setup. 6. After all AirWave Glass nodes are joined to the cluster, validate the cluster configuration using the clustersetup command: Select 1 to show the details of the Master and Master HA nodes. Select 2 to add a node. At the prompt, enter the node IP address. AirWave Glass 1.1.x supports only 3- node clusters. Select 3 to remove a node. At the prompt, enter the node IP address. 7. Select q to exit the cluster setup session. Communication Ports and Protocols In order to allow traffic between AirWave and AirWave Glass across firewall devices, you need to open the ports described in Table 2. Table 2: Ports and Protocols Port Protocol Description 22 TCP Used for support connection for debugging AirWave-related issues 443 TCP Used for secure web socket communication between the feeder service running on managed AMPs and AirWave Glass. ICMP Used by the feeder service, by running ICMP ping, for checking connectivity between the managed AMPs and AirWave Glass and building secure Java keystores. AirWave Glass Installation and User Guide Installing AirWave Glass 3

10 Chapter 2 Upgrading AirWave Glass If you want to create a failover cluster, you must fresh install AirWave Glass and configure the 3-node cluster. If you are upgrading from versions below AirWave Glass 1.1.0, you can't create the 3-node cluster. If you expect a higher scale in the future, Aruba Networks recommends performing a fresh installation of a 3- node cluster and connecting the managed AMPs with the cluster. For help setting up a cluster configuration for the first time, see "Installing AirWave Glass" on page 1. Download the Software The next time a software update is available, you will see an alert in the top header of the AirWave Glass WebUI. During the upgrade, you'll see the upgrade notification window. Just click the blue Upgrade link to run the upgrade. Run the Upgrade You might need to repeat this procedure and perform multiple upgrade cycles until you don't see upgrade notifications. To upgrade to the new version: 1. Log in to AirWave Glass. 2. Click the Upgrade link in the notification window. Figure 1: Upgrade Available 3. When the WebUI is up, confirm your upgrade version by checking the notification window. Figure 2: Latest Version AirWave Glass Installation and User Guide Upgrading AirWave Glass 4

11 Chapter 3 Getting Started AirWave Glass aggregates data from individual managed AMP servers and provides a single pane of glass view for large network environments. With single sign-on (SSO) authentication, you can drill down and view information on an individual managed AMP server without having to log out of AirWave Glass, or log on to the managed AMP server. The same role-based access controls that are used in AirWave also manage who does what in AirWave Glass. For SSO authentication to work AirWave Glass and AirWave servers should have hostnames that are fully qualified domain names (FQDN). Otherwise, SSO will not work. This chapter includes the following topics that will help you use the AirWave WebUI: "Header Statistics" on page 5 "Search and Filter" on page 5 "AirWave Glass and Your Managed AMPs" on page 8 "Alert Notifications" on page 8 "Time Ranges" on page 9 Header Statistics The top header of each AirWave Glass WebUI page displays a group of icons that indicate the current Up ( Down ( ) status of the APs/Devices and switches on your network, the number of wireless ( ) and wired ( ) clients, and the number of rogue devices ( ) detected by the AirWave servers monitored by AirWave Glass. The header displays information that might be up to 10 minutes old. The information in the WebUI is not automatically refreshed. Figure 3: Header Statistics Icons ) or The rogue count in the header statistics displayed at the top of the page and the Overview page does not include suspected rogues. To see a breakdown of rogues by classification type, navigate to Home > RAPIDS. See"Working with the RAPIDS Page" on page 1. Search and Filter You can quickly locate the devices on your network using the search utility at the top of the WebUI and then filter your results in the navigation sidebar. By default, the search utility searches through all of the following categories: Access Point Client Controller Floor Folder AirWave Glass Installation and User Guide Getting Started 5

12 Rogue device Switch Filter Options To limit the search to a specific category, click the All drop-down menu by the search field and select a device type filter, or select a filter after you enter text into the search field. Figure 4: Search Utility The results of your search appear in a search table on a separate page. If the results of your search contain a large number of entries, you can further refine the results by selecting any of the filter options that appear to the right of the search table. For example, Figure 5 shows the search results for an access point whose information contains the text string Aruba. Figure 5: Partial Search Results Showing Additional Filters AirWave Glass shows a maximum of 10,000 records for a query. You can search within these results by clicking links to filter the output by hostname, firmware, device type, number of clients, and Up or Down state. The available filters for any search vary according to the contents of the search results. The Results page might display a larger number of results. 6 Getting Started AirWave Glass Installation and User Guide

13 Partial Matching or Prefix Search Partial matching is useful when you want to find names. Enter at least 2 characters to find any words that contain that fragment. You can perform prefix searches for the following fields: classification, hostname, SSID, or the last-known name of an AP. AirWaveAirWave Glass returns any words or phrases that contain the prefix. Search results include hypertext links to monitoring pages for APs, controllers, clients, and rogue details in the corresponding managed AMP. How to Save Your Search You can save your search results to access information you frequently use. Figure 6 shows an example of a saved search named "APs with or." Figure 6: Saved Search Example From the top right of the results page, click to save your search. Later, click to find your saved search, or delete the search. You can also access a saved search from the left navigation menu. Predefined Searches There are also predefined, saved searches which are AirWave Glass uses to render the dashboards. Figure 7: Predefined, Saved Searches Predefined, saved searches are not editable. Drill Downs from Top Header and Overview Dashboard Starting with AirWave Glass 1.1.1, you can drill down to specific device information with a single click from the top header and the Overview dashboard on the AirWave Glass Home page. Do any of the following: Click the Statistic icons in the top header to drill down to corresponding APs/Devices, switches, clients, or rogues. AirWave Glass Installation and User Guide Getting Started 7

14 Click the Snapshot icons in the Overview dashboard to drill down to information on usage, AP radio status, network device status, client device types, health status, security, and Clarity failures. AirWave Glass displays the filtered results with a search sidebar that contains more options to refine your results. Because the polling interval is 10 minutes for header statistics and 5 minutes for snapshots icons on the Overview dashboard, there might be a discrepancy in the numbers displayed. Also, when you drill down to specific information, AirWave Glass displays results based on the latest information. When you drill down from any Snapshot icon in the Clarity Failures column on the Overview dashboard, it takes you to the Clarity dashboard. If you drill down from a previous snapshot using the time slider, the results that are displayed are based on the latest information. AirWave Glass doesn't store historic raw information. If you navigated away from the Overview dashboard to filtered result views, you will see a upper-left corner of the WebUI. Click this link to navigate to the Overview dashboard. link in the When you click in the top header, the filtered results will display wireless clients with the filter in a red state. The red state represents an inverted filter. AirWave Glass and Your Managed AMPs Click at the top left corner of the AirWave Glass WebUI, then select the AMP server or appliance you want to go to. The link takes you to the Home > Overview page in the AirWave WebUI for that AMP server or appliance. Alert Notifications The top header of each page of the AirWave Glass WebUI displays notifications to inform you of AirWave Glass server status, activity, and software update availability. AirWave Glass Software Updates The upgrade icon displays a red alert ( ) when a newer version of the AirWave Glass software is available. Hover your mouse over this icon to view a pop-up window that contains information about the version of AirWave Glass currently on your server, and the latest version of AirWave Glass available for download. 8 Getting Started AirWave Glass Installation and User Guide

15 Figure 8: Upgrade information on the Glass header The Upgrade window includes a link to download and upgrade your AirWave Glass software. Upgrading AirWave Glass doesn't change the image version on your AirWave servers or appliances and doesn't impact network services to the devices associated with your AMP servers. For help upgrading the software version, see "Upgrading AirWave Glass" on page 4. Feeder Software Updates The AirWave Glass feeder service helps feed the data from the managed AMP to AirWave Glass. Periodically, the feeder updater checks the feeder service running on your managed AMP and automatically installs the latest feeder software image. The feeder updater and feeder service run as docker containers on the managed AMP. Automatic updates for AirWave Glass and AMP may be blocked when operating from behind a firewall. To ensure that your system receives the most up-to-date software version available, it is recommended that administrators whitelist coreupdate.arubanetworks.com. Time Ranges You can adjust the time range and interval of your snapshots and trend charts using the time slider and calendar at the top of all Home pages. Define a Custom Time Range A snapshot is a collection of information from a single point in time. By default, the AirWave Glass feeder service updates snapshots every five minutes with data from your AMP servers. To change the time range: Click or and select Last 24 hours, Last 7 days or Last 4 weeks. Click and select the date. How Snapshots are Timed You can adjust the time interval for AirWave Glass snapshots by moving the slider on all dashboards. To change the time interval, click and drag the time slider, as shown in Figure 9. Figure 9: Changing the Snapshot Interval Snapshots show the data for the previous five minutes irrespective of the selected time range, except for the AppRF and Clarity dashboards. For AppRF and Clarity dashboards, AirWave Glass provides takes snapshots, as follows: 2 hours. Snapshots are taken in 15 minute intervals. If your time slider points to 3:00 PM, the snapshot shows data collected from 2:45 PM to 3:00 PM. AirWave Glass Installation and User Guide Getting Started 9

16 24 hours. Snapshots are taken in 1 hour intervals. If your time slider points to 3:00 PM, the snapshot shows data collected from 2:00 PM to 3:00 PM. 1 week. Snapshots are taken in 4 hour intervals. If your time slider points to 3:00 PM, the snapshot shows data collected from 11:00 AM to 3:00 PM. 4 weeks. Snapshots are taken in 1 day intervals. If your time slider points to 3:00 PM, the snapshot shows data collected between yesterday at 3:00 PM and today at 3:00 PM. How Trends are Sampled When you choose a large time range, AirWave Glass takes samplings to reduce the number of data points, as follows: 2 hour trends. Instead of sampling data, AirWave Glass shows per minute data. An exception to this trend is for clients and APs, where AirWave Glass takes samplings by 5 minutes. 24 hour trends. AirWave Glass samples data points by 30 minutes, meaning that 30 minutes data will be aggregated and shown as a single data point. For example, 3:00 PM in the tool tip means the data sample is from 3:00 PM to 3:30 PM 1 week trend. AirWave Glass samples data points by 3 hours. For example, 3:00 PM in the tool tip means the data sample is from 3:00 PM to 6:00 PM 4 weeks trend. AirWave Glass samples data points by 12 hours. For example, 3:00 PM in the tool tip means the data sample is from 3:00 PM to 3:00 AM 10 Getting Started AirWave Glass Installation and User Guide

17 Chapter 4 Configuring the System After you install the software, configure system and administration settings on the AirWave Glass server. Here are some of the things you can configure: "AirWave Servers" on page 11 "AirWave Glass Cluster Health Monitoring" on page 12 "Certificates" on page 12 "User Roles" on page 14 "Passwords" on page 14 "Authentication Servers" on page 14 AirWave Servers Before AirWave Glass can start collecting data from individual managed AMP servers, use the following procedure to associate those servers to AirWave Glass. After you add a managed AMP to AirWave Glass, the default admin user on AirWave Glass will get locked out if you try to change the default admin user password but haven't first assigned any roles derived from any managed AMP. If you want to change the default password for the admin user, you must change it before adding any managed AMP to AirWave Glass. You can continue to change the admin user password, if you have assigned at least one of the managed AMP roles to default admin account. The issue doesn t appear to any admin user accounts that you have created. To add a managed AMP: 1. Navigate to the System > Managed AMPs page, and click the add ( ) icon. 2. Enter the fully qualified domain name (FQDN) of the AirWave server, such as myserver.example.com. 3. Enter the admin username and password for the AirWave server. 4. Click Add. 5. Once the managed AirWave server is successfully added, you ll be redirected to the System > Users page. Wait a moment while the new roles from the managed AirWave server appear in AirWave Glass. This might take up to a minute. 6. Assign the admin user with new role(s), using the procedure described in "User Roles" on page Log out of the AirWave Glass WebUI and log back in as a user with the new role. AirWave Glass will take several minutes to get the data from the newly added managed AMP. Once the server has been contacted by AirWave Glass and added as an authorized AirWave server, AirWave Glass receives information from the managed AirWave server feeder for the following AirWaveinformation, and displays that data in the list of managed AirWave servers on the System > Managed AMPs page. Managed AMP. The DNS host name of the AirWave server. Last Heard. The time your AirWave server was last contacted. AMP Version. The software version running on the AirWave server. Feeder Version. The version of feeder software on the AirWave server that sends data to AirWave Glass. AirWave Glass Installation and User Guide Configuring the System 11

18 Figure 10: List of Managed AirWave Servers AirWave Glass Cluster Health Monitoring AirWave Glass supports either single node or 3-node cluster deployments. In a 3-node deployment, a node takes one of the following roles: Master. Whichever node you run the cluster-setup command from becomes the master node. The master node controls the cluster. Master HA. The other 2 nodes in the cluster become the Master HA nodes. When a Master failover occurs, one of the Master HA nodes will take over as the Master node. To monitor the cluster, go to System > Cluster Health/Monitoring. Here are some of the details about the cluster nodes you can view from the AirWave Glass Cluster Details page: Name. The name or IP address of the node. Status. The status of the node can be up (and working) or down, whether for maintenance or because of operational error. Age. The age of the node represents how long the node has been added to the cluster. This time period includes downtime. Node Type. The node type can be either Master or Master HA. Certificates You can generate a certificate signing request (CSR) and upload the signed certificate on your AirWave Glass server from the Manage Certificate page. To generate a CSR and import the signed certificate: 1. Navigate to System > Manage Certificate to open the Generate CSR form. 12 Configuring the System AirWave Glass Installation and User Guide

19 Figure 11: Generate CSR Form 2. Type the FQDN, or URL, in the common name field. 3. Type the 2-letter country code where your business is registered. 4. Type the name of the state where your business is located. 5. Type the name of the city where your business registered or located. 6. Type the name for your business. 7. Click Download CSR, the copy and paste the text into a text file. 8. Save the file. 9. Click Upload Certificate to open the Upload Certificate form. Figure 12: Upload Certificate Form 10.Locate the certificate file on your local system. 11.Click Upload Certificate. AirWave Glass Installation and User Guide Configuring the System 13

20 User Roles AirWave Glass comes with a default admin user. The admin user can create users and assign them one or more user roles. If the user is logged in to AirWave Glass when assigned a new role, in order to get their new privilege, the user must log out and log in again. If you want to change the password for a AirWave Glass server, you must first add a managed AirWave server and a user role. Use the following procedure to define AirWave Glass users. 1. Navigate to the System > Users page, and click the add () icon. 2. Enter the following information for the new role: Username. The name to be assigned to the user role. Role. Defines how the user can access individual AirWave servers. Full name: A larger description of the user role. Password/Confirm Password: Password required to log in as the user. address associated with the user role. Phone: Phone number associated with the user role. Notes: (Optional) additional information for the user role. 3. Click Add to create the new user with assigned user roles from the managed AirWave server's available roles. After the user is created, the System > Users page displays the user in the list of AirWave Glass with the assigned roles on each managed AirWave server in the Role column. Figure 13: List of AirWave Glass Users Passwords In order to change the password used to access an AirWave server, at least one user role must be assigned to a managed AirWave server. To change user passwords: 1. Log in to AirWave Glass, then navigate to System > Users. 2. Find the user and click 3. If there are no roles assigned to the user, select one or more from the list to assign permissions on each managed AirWave server. 4. Enter a password, then re-enter the password to confirm it. 5. Click Save. Authentication Servers Glass can use RADIUS, TACACS or LDAP servers to authenticate AirWave Glass users. To enable authentication and authorization using any of these protocols, navigate to the System > Authentication page and click the Yes option by any authentication type to enable that feature. 14 Configuring the System AirWave Glass Installation and User Guide

21 Enabling RADIUS Authentication When you enable RADIUS authentication, you must configure the following RADIUS configuration settings: Authentication method: Select either PAP or PEAP-MSCHAPv2. Primary server hosthame/ip address: Hostname or IP address of the Primary RADIUS server. Primary Server Port: Use the default TCP port 1812, or select a different port, if desired. Primary Server Secret: Password used to access the primary RADIUS server. Secondary server hosthame/ip address: Hostname or IP address of any secondary, backup RADIUS server. Secondary Server Port: Use the default TCP port 1812, or select a different port, if desired. Secondary Server Secret: Password used to access the secondary RADIUS server. Click Save to save your settings. Figure 14: RADIUS Configuration Settings Enabling TACACS Authentication To enable TACACS authentication, configure the following TACACS configuration settings: Primary server hosthame/ip address: Hostname or IP address of the Primary TACACS server. Primary Server Port: Use the default TCP port 49, or select a different port, if desired. Primary Server Secret: Password used to access the primary TACACS server. Secondary server hosthame/ip address: Hostname or IP address of any secondary, backup TACACS server. Secondary Server Port: Use the default TCP port 49, or select a different port, if desired. Secondary Server Secret: Password used to access the secondary TACACS server. Click Save to save your settings. AirWave Glass Installation and User Guide Configuring the System 15

22 Figure 15: TACACS Configuration Settings Enabling LDAP Authentication To enable LDAP authentication, configure the following LDAP configuration settings: Primary server hosthame/ip address: Hostname or IP address of the Primary LDAP server. Primary Server Port: Use the default TCP port 389, or select a different port, if desired. Secondary server hosthame/ip address: Hostname or IP address of any secondary, backup LDAP server. Secondary Server Port: Use the default TCP port 389, or select a different port, if desired. Connection type/server Certificate: Send LDAP authentication messages in clear text using the cleartext option, or send messages securely using the ldap-s or start-tls options. If you select ldap-s or starttls, you have the option to require that the server certificate be verified, or make that an optional requirement. You must also browse to and select the LDAP server CA certificate. Bind DN: Enter the Distinguished Name of the node in your directory tree from which to start searching for records. The Bind DN field requires the full distinguished name (DN), including common name (CN), of an LDAP user account that has privileges to search for users (usually the Administrator account). For example: CN=airwave glass,cn=users,dc=airwave-test-ad, DC=local Bind Password: The Active Directory password for the account that can search for users. Base DN: For a single domain service, this field specifies for the Distinguished Name (DN) of the starting point for directory server searches. For example: DC=AIRWAVE-TEST-AD,DC=local Key Attribute: Configures the attribute to use as a key when searching for the LDAP server. For Active Directory, the value is samaccountname Filter: Configures the filter to apply when searching for a user in the LDAP database. Click Save to save your settings. Figure 16 shows an example of the LDAP configuration settings. Figure 16: LDAP Configuration Settings 16 Configuring the System AirWave Glass Installation and User Guide

23 Adding LDAP Rules LDAP rules can only be configured and applied after you enable LDAP authentication. If you create multiple LDAP rules, AirWave Glass applies the LDAP rules to a user role in the order that the rules are positioned. Figure 17 shows an LDAP rule being assigned to the clarvisual role. Follow these steps to create an LDAP rule: 1. From System > Authentication, scroll to the LDAP Configuration section and click Add. 2. Enter the position number to assign to the rule. 3. Enter the role attribute. 4. Enter the matching rule that Glass will perform. 5. Select the user role that maps to this LDAP rule. AirWave Glass Installation and User Guide Configuring the System 17

24 Figure 17: LDAP Rule Settings 6. Click Save. The new LDAP rule displays in the Rules table. Figure 18: LDAP Rule 18 Configuring the System AirWave Glass Installation and User Guide

25 Chapter 5 Monitoring Your Network The AirWave Glass Home page provides access to a wide range of network monitoring metrics in the following categories: AirWave Glass Overview: Current network health metrics and aggregate information about your network over time. AppRF : Mobile app usage and performance on the network. UCC: Information for call quality, quality correlations, call volume, and client devices. RF Health: Client and channel information, and statistics for AP health and utilization. Clarity: Wi-Fi connectivity data that allows you to identify problems in the wireless client association, authentication, IP address configuration, and DNS resolution processes. Client Session: Client connection, role, SSID and VLAN data, as well as the bandwidth used by these different types of client sessions. Folder Health: Consolidated view of aggregate folder data from multiple AirWave servers, along with other health metrics from devices and clients. AirWave Glass Overview The Snapshot section of the Home > Overview page displays a list of AP, client, network health and security metrics about your network, as shown in Figure 19. When Clarity failures are unavailable, wait until the next polling interval to see data. AirWave Glass provides data samples on the Home > Overview page every 15 minutes. Figure 19: Overview Table 3 describes these data categories. AirWave Glass Installation and User Guide Monitoring Your Network 19

26 Table 3: Overview Overview Snapshot Usage AP Radio Status Network Device Status Client Device Types Health Status Description Available for only Aruba devices. Usage metrics include: Clients: Number of clients seen on the network at the time of the snapshot. Bandwidth: The total speed of all clients at that moment, in Mbps. AP Radio Status metrics include: Up: The number of AP radios that are up and active on the network. An AP radio is considered to have an Up status when the AirWave server is able to reach or connect to that AP radio. Down: The number of AP radios that are down on the network and unreachable from the AirWave sever. An AP radio can be DOWN because it's unreachable, or can be reached but cannot communicate with the AirWave server via SNMP. Busy: The number of AP radios that are at greater than 75% of their client capacity. Noisy: The number of AP radios that are experiencing noise levels greater than -80dBm. Interference: The number of AP radios that are detecting an interfering device the network. For more information about these statistics, see "AP Radio Status Thresholds" on page 20. Snapshot icons indicate how many APs, devices, and switches are up or down. Icons in this section show the numbers of clients in each client device category, such as Android, Windows 10, Windows 7 and Linux. Available for only Aruba devices. Client health is defined as the ratio of ideal air time required to transmit a packet from an AP to a client to the actual air time taken to transmit that packet. Ideal air time assumes the highest data rate available without retransmissions. Health Status metrics, displayed in percentages, include: Good Health: The number of clients whose health is at or above 50%. Fair Health: The number of clients whose health is below 50%, but above 25%. Poor health: The number of clients whose health is below 25%. For more information about these statistics, see "Device Health Thresholds " on page 21 Security Clarity Failures Security metrics include: Rogues: The number of rogue devices detected by the APs associated to your AirWave servers. Alerts: The total number of unacknowledged alerts from the AirWave servers sending data to AirWave Glass. Available for only Aruba devices. The Clarity section shows percentage of errors in each of the four steps required for a client to gain access to the WLAN: Association: Percentage of client association requests that were not successful. Authentication: Percentage of client authentication requests that were not successful. DHCP: Percentage of clients that experienced errors while obtaining an IP address via DHCP DNS resolution: Percentage of DNS resolution failures. AP Radio Status Thresholds The specified limits are: Noisy. The radio is considered as noisy if the Radio Noisy value is > -75. Busy. The radio is considered as busy if the Radio Busy value is > 60. Interference. The radio is considered as interference if the Radio Interference value is > Monitoring Your Network AirWave Glass Installation and User Guide

27 Device Health Thresholds The device health metrics indicate how efficient an AP transmits downstream traffic to a particular client. The specified limits are: Good. The device health is considered to be good when the overall percentage is > 50. Fair. The device health is considered to be fair when the overall percentage is between 25 to 50. Poor. The device health is considered to be poor when the overall percentage is < 25. Overview The overview trends information on the Home > Overview page, as shown in Figure 20, shows how individual snapshots of AirWave data collected over the selected time range can indicate larger trends for clients and APs on the network. By default, these graphs display data collected over the past two hours. For more information on viewing data for a different time period, see "AirWave Glass Overview" on page 19. Figure 20: Overview Table 4 describes the overview trend graphs on this page. Table 4: Overview Trend Graph Client Status Trend Bandwidth Status Trend Client Health Status Trend APs Status Trend Description This chart is a graphical summary of the number of users on the network during the selected period of time. Hover your mouse over any point in the graph to view details for that portion of the graph. This chart displays client bandwidth usage data over time. Hover your mouse over any point in the graph to view details for that portion of the graph. This chart shows the numbers of clients with good, fair or poor client health over the selected period of time, allowing you to view client health trends over that period. Hover your mouse over any point in the graph to view details for that portion of the graph. This chart displays information about several different AP radio status metrics over the selected time period, allowing you to see trends in AP radio UP/DOWN status, and AP utilization, noise floor and interference. Hover your mouse over any point in the graph to view details for that portion of the graph. AirWave Glass Installation and User Guide Monitoring Your Network 21

28 AppRF The Aruba AppRF feature performs deep packet inspection (DPI) of local traffic and detects over a thousand applications on the network. The Home > AppRF page displays a variety of graphs that allow you gain visibility into applications and web traffic on your network, as shown in Figure 21 and Figure 22. Figure 21: AppRF Table 5 describes these data categories. Table 5: AppRF AppRF Snapshot Destinations WLANs Roles Web reputation Application Description The top client destinations for application traffic on your network. Hover your mouse over any point in the graph to view the number of bytes sent to the selected destination. This chart shows which WLANs received the most application traffic. Hover your mouse over any portion of this graph to display the percentage of total network application traffic sent to that WLAN, as well as the number of bytes sent during the snapshot period. The percentage of application traffic sent to clients in different user roles, such as logon, authenticated or unknown. Web reputation, indicating the safety of the site. Possible categories are Trustworthy, Low- Risk, Moderate-Risk, and Suspicious. The top applications detected on your network, as measured by number of packets sent by that application. AppRF The trends information on the Home > AppRF page, as shown in Figure 22, shows how individual snapshots of AirWave data collected over the selected time range can indicate larger web application trends on the network. 22 Monitoring Your Network AirWave Glass Installation and User Guide

29 By default, these graphs display data collected over the past two hours. For more information on viewing data for a different time period, see "AppRF " on page 22. The AppRF dashboard displays the Web Categories and Web Reputation data if you have the PEF-NG license for the controller or IAP. Figure 22: AppRF Table 6 describes the AppRF trend graphs on this page. Table 6: AppRF Trend Graph Web Reputation Trend Web Categories Trend Applications Trend APs Status Trend Description This chart is a graphical summary of the changes over time in the amount of traffic sent by websites with different web reputation levels. The amount of traffic sent by web sites in the top web categories in your network. Hover your mouse over any portion of the graph to view the name of the selected web category, for example, shopping, search engines, business and economy or streaming media. This graph shows how the traffic sent by the top applications varies over time. Hover your mouse over any section of this chart to view the amount of traffic used by that application type at the selected time. This chart displays information about several different AP status metrics over the selected time period, allowing you to see trends in AP UP/DOWN status, and AP utilization, noise floor and interference. Hover your mouse over any point in the graph to view details for that portion of the graph. UCC Call quality is measured by a metric called the Unified Communication and Collaboration (UCC) score. This metric takes into account delay, jitter, and packet loss. The following table describes how UCC scores correspond to the different quality levels. Table 7: UCC Quality Levels UCC Score Quality level 71 or greater Good quality seen by the network 31 to 70 Fair quality seen by the network 0 to 30 Poor quality seen by the network AirWave Glass Installation and User Guide Monitoring Your Network 23

30 The Home > UCC monitoring page displays a variety of graphs that allow you to assess the quality of UCC calls on network. You can use the filter options at the top of this page to modify or filter the data displayed on this page. Select the All Calls option to display data for all call types, select Voice to view data for voice calls only, or choose Others to view data for other types of non-voice calls. By default, this page shows data for End-to-End quality, including wired and wireless legs of the call. You can select the WLAN link at the top of the page to view data only for the portion of the call between the access point and the client. The UCC feature is supported for only Aruba devices. Table 8 describes the graphs on this page. Table 8: UCC UCC Snapshot Wi-Fi to Wi-Fi Wi-Fi to PSTN Wi-Fi to Wired Call Volume Device Types UCC Client Health Description The percentages and total numbers of good, fair and poor quality calls sent within internal or external Wi-Fi networks. The percentages and total numbers of good, fair and poor quality calls sent from a Wi-Fi network to a public switched telephone network (PSTN). The percentages and total numbers of good, fair and poor quality calls sent from a Wi-Fi network to a wired network. The number of calls made using a UCC application such as SIP, Lync, or FaceTime. The number of calls made by different device types, such as Windows 7, Mac OS X, iphone, or Android devices. The number of calls considered to have good, fair or poor call quality. UCC The trends information on the Home > UCC page shows UCC call quality trends over the selected time period. By default, these graphs display data collected over the past two hours. For more information on viewing data for a different time period, see "UCC" on page 23. Table 9 describes the UCC trend graphs on this page. Table 9: UCC UCC Trends Wi-Fi to Wi-Fi Trend Wi-Fi to PSTN Trend Wi-Fi to Wired Trend Call Volume Trend Description The percentages and total numbers of good, fair and poor quality calls sent between Wi-Fi networks. The percentages and total numbers of good, fair and poor quality calls sent from a Wi-Fi network to a public switched telephone network (PSTN). The percentages and total numbers of good, fair and poor quality calls sent from a Wi-Fi network to a wired Network. This graph displays the number of calls made during the selected time period using a UCC application, such as SIP, Lync, and FaceTime. 24 Monitoring Your Network AirWave Glass Installation and User Guide

31 Table 9: UCC (Continued) UCC Trends Device Types Trend UCC Client Health Trend Description This graph show the numbers of calls by each platform type over the selected time period. Client health is defined as the ratio of ideal air time required to transmit a packet from an AP to a client to the actual air time taken to transmit that packet, displayed as a percentage. This chart shows a historical view of the client health during each call made over the selected time period, using the following metrics: Good Health: The clients whose health is at or above 50%. Fair Health: The clients whose health is below 50%, but above 25%. Poor health: The clients whose health is below 25%. RF Health The Home > RF Health monitoring page displays graphs that allow you to assess RF performance on your network by monitoring client and channel information, and statistics for AP health and utilization. Figure 23: RF Health Snapshots Table 10 describes the graphs on this page. AirWave Glass Installation and User Guide Monitoring Your Network 25

32 Table 10: RF Health RF Health Snapshot Client Health Client Speed Client Connection Radio Noise Floor AP Utilization AP Interference Description Available for only Aruba devices. Client health is defined as the ratio of ideal air time required to transmit a packet from an AP to a client to the actual air time taken to transmit that packet, displayed as a percentage. Ideal air time assumes the highest data rate available without retransmissions. This chart shows the percentages of clients at the following health levels: Good Health: The clients whose health is at or above 50%. Fair Health: The clients whose health is below 50%, but above 25%. Poor health: The clients whose health is below 25%. Available for only Aruba devices. This bar chart shows the numbers of clients at the varying client speed levels. These different speed levels are color-coded to indicate the following speed levels: Good Speed: The clients whose connection speed is above 40 Mbps. Fair Speed: The clients whose connection speed is between 20 Mbps and 40 Mbps. Poor Speed: The clients whose connection speed is below 20 Mbps. This chart shows the percentage of clients that are connected using 20 MHz, 40 MHz, 80 MHz or 160 MHz channels. This bar chart shows the noise floor detected by the AP radios on your network, in dbm. These different radio noise levels are color-coded to indicate the following speed levels: Good Noise Floor: The APs detect noise levels from dbm. Fair Noise Floor: The APs detect noise levels between dbm. Poor Noise Floor: The APs detect noise levels below 20 dbm. The AP Utilization combines the following charts into four different sections of a single donut graph. Busy time: The percentages of the AP channels that had low (0-20%), medium (20-40%) or high (40-100%) levels of channel utilization. Interference: The percentage of the AP channels that had low (0-20%), medium (20-40%) or high (40-100%) levels of channel interference. Receiving: The percent of APs that were receiving data at low (0-20%), medium (20-40%) or high (40-100%) AP utilization levels. Transmitting:The percent of APs that were transmitting data at low (0-20%), medium (20-40%) or high (40-100%) AP utilization levels. The percentage of the APs that had high, medium and low levels of AP interference during the snapshot period. RF Health The trends information on the Home > RF health page shows RF performance and health trends over the selected time period. By default, these graphs display data collected over the past two hours. For more information on viewing data for a different time period, see "RF Health" on page Monitoring Your Network AirWave Glass Installation and User Guide

33 Figure 24: RF Health Trends Table 11 describes the RF Health trend graphs on this page. Table 11: RF Health RF Health Trends Client Health Trend Client Speed Trend Client Connection Trend Description This chart shows the numbers of clients at good, fair and poor health levels over the selected time period. Hover your mouse over any point in the graph to view the number of clients in the selected health level. This chart shows the numbers of clients at good, fair and poor connection speeds over the selected time period. Hover your mouse over any point in the graph to view the number of clients connecting at the selected client speed level. This chart shows the numbers of clients connected to the network using 20 MHz, 40 MHz, 80 MHz or 160 MHz channels. Hover your mouse over any point in the graph to view the number of clients connected using the selected channel bandwidth. Clarity Clarity Monitoring provides a way to observe mobile devices as they connect to the wireless network and helps you determine the cause of network connectivity and performance issues. The Home > Clarity page, as shown in Figure 25, displays the progress of the clients on your network as they complete the following four steps to gain access to the WLAN: Associating to the network Completing authentication Obtaining an IP address via DHCP DNS resolution AirWave Glass Installation and User Guide Monitoring Your Network 27

34 Figure 25: Clarity Snapshots The Association, Authentication, DHCP and DNS graphs on the Snapshot section of this page display the percentage of failures that process, the number of failures, and the total number of attempts (both failed and successful) over the selected time period. The Assoc Time, Auth Time, DHCP Time and DNS Time graphs display the average process times over the previous five minutes. Clarity In the Trends section of this page, the Assoc Trend, Auth Trend, DHCP Trend and DNS Trend graphs display the percentage and numbers of each failure type over the selected time period. The Assoc Time Trend, Auth Time Trend, DHCP Time Trend and DNS Time Trend graphs display the average times for that process over the selected time interval. Figure 26: Clarity By default, the Trends graphs display data collected over the past two hours. For more information on viewing data for a different time period, see "Clarity" on page Monitoring Your Network AirWave Glass Installation and User Guide

35 Client Session The Home > Client Session page allows you to view detailed client session and client bandwidth statistics for each client connection type, SSID, user role and VLAN on your network. AirWave AirWave Glass displays separate statistics for clients connecting to the network using 2.4 GHz or 5 GHz channels. Figure 27: Client Session Snapshots To toggle between these two sets of charts, click the 2.4 GHz or 5 GHz option links at the top of the Home > Client Session page. Table 12 describes the graphs available for both 2.4 GHz and 5 GHz client sessions. Table 12: Client Session Client Session Snapshot Clients by Connection Clients by SSID Clients by Role Clients by VLAN Bandwidth by Connection Bandwidth by SSID Bandwidth by Role Bandwidth by VLAN Description The percentage of client sessions that connected to the WLAN using each of the different connection types (802.11a/b/g/n/ac). Hover your mouse over any connection type to view the number of clients accessing the WLAN using that connection type. The percentage of client sessions connecting to each the different WLAN SSIDs on your network. Hover your mouse over any SSID name to view the number of clients connecting to the network using that SSID. The percentage of sessions initiated by clients with different user roles, such as authenticated or logon roles. Hover your mouse over any user role to view the number of client sessions initiated by a client using that role. The percentage of clients sessions that connected to the WLAN using each of the different network VLANs. Hover your mouse over any VLAN name to view the number of clients accessing the WLAN using that VLAN. The amount of bandwidth (in MB or GB) and relative proportion of overall bandwidth used by client sessions connected using each of the different connection types (802.11a/b/g/n/ac). The amount of bandwidth (in MB or GB) and relative proportion of overall bandwidth used by client sessions on each of the different network SSIDs The amount of bandwidth (in MB or GB) and relative proportion of overall bandwidth used by clients connected by different user roles. The amount of bandwidth (in MB or GB) and relative proportion of overall bandwidth used by client sessions on different network VLANs. AirWave Glass Installation and User Guide Monitoring Your Network 29

36 Client Session The trends information on the Home > Session page shows how individual snapshots of AirWave data collected over the selected time range can indicate larger client session and bandwidth usage trends. Figure 28: Client Session Trends By default, these graphs display data collected over the past two hours. For more information on viewing data for a different time period, see "Client Session" on page 29. Table 13 describes the Client Session trend graphs on this page. Table 13: Client Session Trend Graph Clients by Connection Trend Clients by SSID Trend Clients by Role Trend Clients by VLAN Trend Bandwidth by Connection Trend Description The percentage of client sessions that connected to the WLAN using each of the different connection types (802.11a/b/g/n/ac), over the selected time period. Hover your mouse over any portion of the graph to view the number of clients accessing the WLAN using that connection type. The percentage of client sessions connecting to each the different WLAN SSIDs on your network, over the selected time period. Hover your mouse portion of the graph to view the number of clients connecting to the network using that SSID. The percentage of sessions initiated by clients with different user roles over the selected time period. Hover your mouse over any portion of the graph to view the number of client sessions initiated by a client using that role. The percentage of clients sessions that connected to the WLAN using each of the different network VLANs. Hover your mouse over any VLAN name to view the number of clients accessing the WLAN using that VLAN. The amount of bandwidth used by client sessions connected using each of the different connection types, over the selected time period. Hover your mouse over any portion of the graph to view the number of clients accessing the network using that connection type. 30 Monitoring Your Network AirWave Glass Installation and User Guide

37 Table 13: Client Session (Continued) Trend Graph Bandwidth by SSID Trend Bandwidth by Role Trend Bandwidth by VLAN Trend Description The amount of bandwidth used by client sessions on each of the different network SSIDs, over the selected time period. Hover your mouse over any portion of the graph to view the number of clients accessing the network using that SSID. The amount of bandwidth used by clients connected by different user roles, over the selected time period. Hover your mouse over any portion of the graph to view the number of clients accessing the network using that user role. The amount of bandwidth used by client sessions on different network VLANs. Hover your mouse over any portion of the graph to view the number of clients accessing the network using that VLAN. Folder Health AirWave Glass puts aggregate folder data, ordered by folder hierarchy, into a customizable table, bar charts, and trend charts on the Folder Health page. AirWave Glass displays statistics that are unique to folder health and provides shortcuts to monitoring pages for AirWave folders. Colored icons help you to locate and clear critical thresholds. You can find the Folder Health page by navigating to Home > Folder Health. Manage User Permissions User permissions can be specific to roles or LDAP rules that are defined by folders. Roles Defined by Folders Assigning permissions includes setting folder-level permission to a role on the managed AMP and then mapping the user to their role in AirWave Glass. To map user permissions with roles defined by folders: 1. Log in to the managed AMP, then go to AMP Setup > Roles to assign user permission to folders or groups. You can add a new role, or edit an existing role. 2. In the Top Folder drop down menu, you can select Top or as many subfolders in the hierarchy. 3. Click Save. 4. Click Back to AirWave Glass in the upper left corner of the WebUI, then go to System > Users. 5. On the Users page, select the role that you configured in Step 1. You can add a new user, or edit the roles for an existing user. 6. Click Save. The next time the user logs into AirWave Glass, the user will view only folders based on the permissions assigned to their role. LDAP Rules Defined by Folders If you use LDAP to authenticate the user, you can map an LDAP rule against a user role that is defined by AirWave folder-level permissions. To map LDAP rules with roles defined by folders: 1. Log in to the managed AMP, then go to AMP Setup > Roles to assign user permission to folders or groups. You can add a new role, or edit an existing role. AirWave Glass Installation and User Guide Monitoring Your Network 31

38 2. In the Top Folder drop down menu, you can select Top or as many subfolders in the hierarchy. 3. Click Save. It might take a few minutes for AirWave Glass to pick up the role. 4. Click Back to AirWave Glass in the upper left corner of the WebUI, then go to System > Users, the go to System > Authenticationto create a new LDAP rule. 5. Select the user role that maps to this LDAP rule. The next time the LDAP user logs into AirWave Glass, the user will view only folders based on the permissions assigned to their role. View Folder Data in a Tree Table The Folder Health table includes AirWave folder data with its reporting hierarchy. The first column provides the hierarchical structure, which you can expand and collapse. Each row represents a node, or folder. By default, the root node is the Top folder of a managed AMP. A node can have children, or subfolders. Nodes that don't have children are leaf nodes. For information about working with folders, see "Using Device Folders," in the AirWave User Guide. At the lower left corner of the table, you can see how many levels deep there are in the hierarchical structure. In Figure 29, the table has 12 levels, indicating you can click to expand the second folder called Top and view its subfolders. Figure 29: Folder Health Table The Folder Health table includes other columns: Name. This information shows the folder name and provides a quick link to the AP/Devices List page of the folder. Clients (2.4 GHz). This information shows how many clients in a folder are using the 2.4 GHz radio channel. Clients (5 GHz). This information shows how many clients in a folder are using the 5 GHz radio channel. Device Health. This status icon indicates whether CPU and memory usage for devices in a folder are good, fair, or poor. For information, see Status Icons. Device Status. This status icon indicates whether devices are up or down in a folder. For information, see Status Icons. Clients/APs. This information shows the average number of clients per AP in a folder. Bandwidth. This information shows the average combined total input, total output, and total VPN bandwidth in a folder. Rogue. This information shows a rogue-per-ap count in a folder. Hostname. This information shows the hostname of the managed AMP. AirWave Glass takes a snapshot of your network at a 5-minute interval and updates the data in the table row. For information about changing this interval, see Monitoring Your Network and Monitoring Your Network. 32 Monitoring Your Network AirWave Glass Installation and User Guide

39 Customize the Table To change how AirWave Glass displays the data: Click the column heading to sort the data. Drag the line between the column heading to resize the column. Filter the Folder Data You can use filters or narrow results to work with large amounts of hierarchical data. To filter the folder data: Type at least 1 character in the search field in a column heading. Click to clear a search filter. Click in the column heading to filter data by threshold level. Click at the top right corner of the table, then select a column to hide or unhide. Select Clear all filters to return to the default table view. Figure 30 shows the search results for folders whose names begin with "a". Figure 30: Search for a Folder by Name Folder Health Thresholds Figure 31 shows the default thresholds for folder health. Devices that consume less than 20% CPU or memory, or client health and channel quality greater than 80%, are considered good. In contrast, devices that consume more than 80% CPU or memory, or client health and channel quality less than 20% are considered poor. Values in between these thresholds are considered fair. Figure 31: Default Thresholds for Folder Health To change thresholds for folder health: 1. Click at the upper right corner of the Folder Health page. 2. Enter a new percentage for any threshold. 3. Click Save. AirWave Glass pushes the settings to all managed AMPs after any changes to the threshold settings. 4. You'll see a message in the Threshold window indicating one of the following outcomes: Successful. Pushed to all managed AMPs. Partial success. Pushed to at least one managed AMP. Failure. Pushed to none. AirWave Glass Installation and User Guide Monitoring Your Network 33

40 Status Icons AirWave Glass uses the folder health thresholds to report on average RF and device health in a folder. Green generally means everything is good, yellow is fair, and orange requires your attention. You can hover your mouse over status icons to see status details in tooltips. Table 14 describes the status icons displayed in the Folder Health table. Table 14: Status Icons for Folder Health Icon Meaning AirWave Glass reports good health when: All channels report a channel quality of more than the maximum threshold. Channel quality is a combination of client speed, transaction time, and SNR rate. If you haven't changed the default threshold, this value is 80%. All devices use less than the minimum amount of CPU and memory. If you haven't change the default threshold, this value is less than 20%. All devices in the folder are up. AirWave Glass reports fair health when: At least 1 channel reports channel quality which is between the minimum and maximum threshold. Channel quality is a combination of client speed, transaction time, and SNR rate. If you haven't change the default thresholds, this range is between 20% and 80%. At least 1 of 5 devices use more CPU and memory than allocated. If you haven't change the default thresholds, this range is between 20% and 80%. AirWave Glass reports poor health when: At least 1 channel reports channel quality which is less than the minimum threshold. Channel quality is a combination of client speed, transaction time, and SNR rate. If you haven't change the default threshold, this value is less than 20%. At least 1 device uses more CPU and memory than allocated. If you haven't change the default threshold, this value is more than 80%. At least 1 device is down. View Bar Charts Bar charts provide color coded folder health data. Mouse over the bar charts to view device health by CPU or memory usage, or RF channel health, as shown in Figure 32. Figure 32: Bar Charts for Folder Health View Trends AirWave Glass includes trend charts that report on the top 3 folder information that have poor attributes. Charts include: device health for CPU and memory, poor RH health, poor client health, client count, bandwidth usage, and rogue count. For example, mouse over the clients count trend chart to view a break down about the clients connected to the network, as shown in Figure Monitoring Your Network AirWave Glass Installation and User Guide

41 Figure 33: Trend Charts for Folder Health You can change the time samples in the trend charts using the time range option and calendar option at the top of the AirWave Glass page. For information, see "Monitoring Your Network" on page 19. Clients/APs. This information shows the average number of clients per AP in a folder. Bandwidth. This information shows the average speed of clients in a folder. Rogue. This information shows a rogue-per-ap count in a folder. Hostname. This information shows the hostname of the managed AMP. Customize the Table To change how AirWave Glass displays the data: Click the column heading to sort the data. Drag the line between the column heading to resize the column. Filter the Folder Data You can use filters or narrow results to work with large amounts of hierarchical data. To filter the folder data: Type at least 1 character in the search field in a column heading. Click to clear a search filter. Figure 34: Search for a Folder by Name Click in the column heading to filter data by threshold level. Click at the top right corner of the table, then select a column to hide or unhide. Select Clear all filters to return to the default table view. Folder Health Thresholds Figure 31 shows the default thresholds for folder health. Devices that consume less than 20% CPU or memory, or client health and channel quality greater than 80%, are considered good. In contrast, devices that consume more than 80% CPU or memory, or client health and channel quality less than 20% are considered poor. Values in between these thresholds are considered fair. AirWave Glass Installation and User Guide Monitoring Your Network 35

42 Figure 35: Default Thresholds for Folder Health To change these thresholds: 1. Click at the upper right corner of the Folder Health page. 2. Enter a new percentage for any threshold. 3. Click Save. AirWave Glass pushes the settings to all managed AMPs after any changes to the threshold settings. 4. You'll see a message in the Threshold window indicating one of the following outcomes: Successful. Pushed to all managed AMPs. Partial success. Pushed to at least one managed AMP. Failure. Pushed to none. Status Icons The colored icons show health indicators. AirWave Glass samples data from the top 5 folders. Green generally means everything is good, yellow is average, and orange requires your attention. Table 15: Folder Health Status Icons Icon Meaning In charts and status icons, green represents good health. At least 1 client, channel, or device matches the fair criteria. At least 1 client, channel, or device exceeds the poor threshold, and at least 1 device is down. 36 Monitoring Your Network AirWave Glass Installation and User Guide

43 Chapter 6 AirWave Glass Reports Reports in AirWave Glass are powerful tools for network monitoring and analysis. The AirWave Glass report configuration tools allow you to schedule reports of the contents of the Home dashboard pages, and automatically send them to an recipient, print them, or view them from the Report Instances page This chapter includes the following topics: "Before you Begin" on page 37 "Scheduling a Report" on page 38 "Editing a Report Definition" on page 40 "Viewing Generated Reports" on page 41 Before you Begin Before you can start generating an AirWave Glass report, you must configure and time zone settings, and (optionally) select a custom logo or graphic for the report. Settings By default, AirWave Glass requires you to define settings for your service. If you do not want to send reports via , bypass the configuration procedure by disabling the Setting slider on the Settings tab of the Reports > Report Definitions page. Figure 36: Toggle Settings On and Off If you do want to reports, use the following procedure to define settings. 1. Navigate to the Reports > Report Definitions page. If you have not yet defined report settings, this page automatically displays the Settings, Time Zone and Other Settings tabs. To modify previously configured report settings, click the configuration ( ) icon at the top of the page to display these tabs. 2. Verify that the Setting option is in the default On position, as shown in Figure Click the Supported Service drop-down list and select one of the following options: Others: Select this option to use your company's service. Gmail: Use a Gmail account to send reports. SES: Use the Amazon SES service. SES-US-EAST-1: Use the Amazon SES service based out of the Eastern US (Ohio). SES-US-WEST-1: Use the Amazon SES service based out of the Western US (Northern California). SES-US-WEST-2: Use the Amazon SES service based out of the Western US (Oregon). SES-EU-WEST-1: Use the Amazon SES service based out of Western Europe (Ireland). 4. If you selected the Others option in Step 2, enter the Fully Qualified Domain Name (FQDN) of the SMTP server in the Outgoing Server Field. If you did not select the Others option in Step 2, this field is hidden. AirWave Glass Installation and User Guide AirWave Glass Reports 37

44 5. If you selected the Others option in Step 2, enter the port used by the SMTP server to send in the Port field. To send reports securely using SSL, select the Use SSL option below the Port field. If you did not select the Others option in Step 2, this field is hidden. 6. In the Senders field, enter the address of the account from which the reports will be sent. 7. If you selected any of the SES options in Step 2, then enter the username of the account from which the reports will be sent in the Username field. If you did not select the Others option in Step 2, this field is hidden. 8. In the Password field, enter the password to the account from which the reports will be sent. 9. In the Admin field, enter the password of a network administrator that will receive copies of the reports being sent. 10. Click Save. Time Zone A time zone is required to schedule reports. 1. Navigate to the Reports > Report Definitions page. If you have not yet defined report settings, this page automatically displays the Settings, Time Zone and Other Settings tabs. To modify a previously configured time zone, click the configuration ( 2. Select the Time Zone Settings tab. ) icon at the top of the page to display these tabs. 3. Enter the time zone of the AirWave Glass server into the Time zone field. 4. Click Save. Other Settings To add a logo or other image to your reports: 1. Navigate to the Reports > Report Definitions page. If you have not yet defined report settings, this page automatically displays the Settings, Time Zone and Other Settings tabs. To modify a previously configured time zone, click the configuration ( 2. Select the Other Settings tab. 3. Click Select Image. 4. Browse to and select a.png image no larger than 800 x 400 pixels. 5. Click Save. ) icon at the top of the page to display these tabs. Scheduling a Report Once you have configured your basic report settings, the Reports > Report Definitions page displays the Schedule a Report icon. Click this icon to open the report wizard and start creating and scheduling a new report. Step 1: Report Details The Report Details tab requires the information described in Table 16. Enter a name, select a dashboard type and report format, then click Next to continue. 38 AirWave Glass Reports AirWave Glass Installation and User Guide

45 Table 16: Report Detail Settings Setting Schedule Report Name Select Dashboard Select Filter Select Format Description A unique name for the report. AirWave AirWave Glass supports spaces and special characters in report names. NOTE: If you enter a report name already in use, the wizard will not let you proceed to the next step. Click this drop-down menu and select any of the Home dashboards to display the contents of that dashboard in a report. This parameter is reserved for future use. Click this drop-down menu and select PDF. Step 2: Layout Details The Layout Details tab allows you to select a report title, page size, and logo for a report in PDF or PNG formats. The Layout Details tab includes the settings described in Table 17. Select the page layout settings for your report, then click Next to continue. Table 17: Layout Details Settings Setting Report Title Font Family Page Size Report Logo Description By default, the report title is the name of the report. Enter a different title in the Report Title field to display a report title that is different than the report name. The report title can include spaces and special characters. This parameter is reserved for future use The default report page size is an 8.5 x 11 inches. Select from one of the following logo options: Default Logo: The report includes the graphic uploaded during the initial report configuration procedure described in "Scheduling a Report" on page 38If you did not upload a graphic during the initial report configuration procedures, this option is not available. Custom Logo: Select a custom logo just for this report. Use this option to include a logo even if you did not upload a default logo during the initial report configuration procedure, or if you want to override the default logo, and replace it with a new graphic. No Logo. The report will not include a logo, even if you already defined a default logo. Step 3: Schedule Details Use the Schedule Details tab to select how often this report should run and the time range of data to be included in the report. Select the schedule details for your report, then click Generate Now. Or, if you have s settings enabled, you can configure an delivery option by clicking Next. AirWave Glass Installation and User Guide AirWave Glass Reports 39

46 Table 18: Schedule Details Settings Setting Frequency Type Schedule Frequency Time Start Time Time Window for Trend charts Generate Now Next Description Select one of the following options to determine how often this report is run: Hourly Daily Weekly Monthly The Schedule Frequency Time configuration options vary, depending upon the selected Frequency Type setting. For the hourly frequency type, the report is generated once every hour, by default. To run the report at a different frequency, enter the number of hours between reports into the Schedule Frequency Time field. For example, to run a report every three hours, enter a 3 into the Schedule Frequency Time field. For the daily frequency type, the reports once every day, by default. To run the report at a different frequency, such as every 10 days, enter that frequency into the Schedule Frequency Time field. Alternatively, select the Every week day option to generate reports only on weekdays, but not on weekends. For the weekly frequency type, select the days of the week on which the reports will run. For the monthly frequency type, the reports run on the first day of each month by default. You can select the day of the month on which the report will run, and also select whether the report will run every month, or on a different monthly schedule. For example, to generate the report on the 10th day of every third month, enter a 10 and a 3 into the Schedule Frequency Time fields. Choose the time at which the report will be generated. This option creates a report that includes data from any of the pre-set time ranges, up until the moment that the report is generated. Click the From drop-down list and select the period of historical data to be included in the report. For example, if you are generating a weekly report that runs every Friday at 1 am, if you select the Last 24 Hours option in the Time Window, then the report includes data collected over the past twenty-four hours from the report start day and time. Click Generate Now to automatically create a version of that report, regardless of the selected start date or time. Once generated, that report appears on the Reports > Report Instances page of the Glass WebUI. Click Next to go to the Details tab. This tab is available when you turn on settings (see " Settings" on page 37). Step 4: Details If settings are turned on, you can configure an message that AirWave Glass will deliver when the report is ready. Enter the subject of the message and the recipients' addresses details, then click Save. This new report definition appears on the Report > Report Definitions page. Or, click Mail Now to generate a one-time report. For more information about configuring the settings, see "Before you Begin" on page 37 Editing a Report Definition Once you have configured your report as described in "Scheduling a Report" on page 38, the new report definition appears on the Report > Report Definitions page. 40 AirWave Glass Reports AirWave Glass Installation and User Guide

47 Figure 37: Editing Report Definitions From this page, you can perform the following actions: Edit: Click the edit ( ) icon to modify the report definition. Delete: Click the delete ( ) icon to permanently delete the report definition. Clone: Click the clone icon ( ) to make a copy of an existing report, and use that as the basis for creating a new report. Pause/ Restart: Click the pause ( ) or restart ( ) icons to temporarily pause or restart the generation schedule for that report. Once paused, the report will not generate according to its schedule until you restart the report. Viewing Generated Reports The Reports > Report Instances page of the AirWave Glass WebUI contains a link to all generated reports currently on the AirWave Glass server. You can click any of these links to view the generated report. Figure 38: Reports list on the Reports > Report Instances Page You cannot delete a generated report. AirWave Glass automatically deletes reports that are more than 2 weeks old. AirWave Glass Installation and User Guide AirWave Glass Reports 41

48 Chapter 7 Using RAPIDS AirWave RAPIDS provides an efficient process for rogue detection, correlation, classification, alerting, reporting, and containment. For complete information about rogue classification and how it might impact your rogue counts in AirWave Glass, refer to the AirWave User Guide. RAPIDS Looking at the Rogue Data, you'll notice the color coded pie charts and simplified interface. Mouse over the pie charts to view the device count and percentage by classification, or by OS. AirWave Glass puts the same information into aggregate tables, which is great when you want to follow the numbers. In these pie charts and tables, aggregate data are combined from all the managed AirWave servers. If you look at Figure 39, you can see at a glance that well over half the devices detected are suspected rogues and very few are rogues. The rogue count in the header statistics displayed at the top of the page and the Overview page differs from the pie charts and tables on the RAPIDS page. The header statistics do not include suspected rogues. Figure 39: RAPIDS Page Changing the Time Range The RAPIDS page displays aggregate data for the previous two hours. AirWave Glass immediately refreshes after any changes to the time range. To display data for the previous day, week, or two weeks, select an option from the time range toolbar, as shown in Figure 40. AirWave Glass Installation and User Guide Using RAPIDS 42

49 Figure 40: Selecting a Time Range To select a custom time range, click the calendar on time range toolbar, then select a custom start time from the calendar, as shown in Figure 41. Figure 41: Selecting a Custom Time Range You can also change the time of your snapshot by dragging the slider to the left, as shown in Figure 42. Figure 42: Taking a Smaller Snapshot Table 19 describes the rogue classifications that are displayed in the Device Count by RAPIDS Classification chart and table. Table 19: Rogue Classifications In AirWave Glass Classification Suspected Rogue Unclassified Suspected Neighbor Suspected Valid Neighbor Contained Rogue Rogue Neighbor Description Unauthorized devices that might be plugged into the wired side of the network. Devices that have no threat-level classification, which is the default type. Devices that are very likely on the outside of your network. Neighboring devices with known BSSIDs (MAC addresses). Devices that have been detected on your network and subsequently deauthenticated. Unauthorized devices connected to your network that are potential security threats. Devices that are heard on the edge of your network. 43 Using RAPIDS AirWave Glass Installation and User Guide

50 The top 5 rogue classifications across all managed AMPs will be shown in AirWave Glass. AirWave Glass Installation and User Guide Using RAPIDS 44

51 Chapter 8 Using VisualRF With AirWave Glass, the network map allows you to know where your users and devices are located in your wireless networks. For complete information about VisualRF and VisualRF Plan, the offline software version that does not require a server, refer to the AirWave User Guide. What You Can Do View network campuses on a map Click on network campus to navigate to a floor plan in VisualRF for the AirWave server Select any server from the VisualRF map of the AirWave Glass server Viewing Network Campuses on a Map When you navigate to a network campus, AirWave Glass opens the AirWave WebUI and displays VisualRF for that campus. Figure 43: VisualRF Map Opening a Floor Plan The blue pin marks the campus on your map. To open a floor plan in VisualRF, click the blue pin. AirWave Glass Installation and User Guide Using VisualRF 45

52 Selecting an AirWave Server from the Navigation Bar The navigation bar presents your AirWave servers in an organized hierarchy. When you click in the AirWave WebUI (see Figure 44) and select an AirWave server from the navigation bar, AirWave Glass will display campuses in the network map to the right. Figure 44: AirWave Server Navigation Bar 46 Using VisualRF AirWave Glass Installation and User Guide

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