imerchantconnect Quick Reference

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1 imerchantconnect Quick Reference Your secure, easy-to-use, always available, online resource for account information. Introduction imerchantconnect is Elavon s all-inclusive FREE online reporting and statement tool that allows a customer to securely monitor their account at any time of the day. System Requirements: Web browser- Microsoft Internet Explorer (recommended) Adobe Reader & Adobe Flash Reader Microsoft Excel 2003 or higher Logging on In the address box of your Web browser, type the following: If you are a new customer that has provided us with an address, your user ID is sent to you in a Welcome to imerchantconnect (Reporting Tool from ELAVON) . A temporary password is sent to you in a separate . When you log on for the first time, the system prompts you to immediately change the temporary password to a new personal password. When you are changing your temporary password, it will require you to define a Password Hint Question and Answer that are used to confirm your identity if you forget your password and need to request a new one. Change Your Password Update your Password/Login Information Your new password must meet the criteria listed at right: Old Password * New Password * Confirm Your Password * Password Hint Question * Select a Password Hint Question Password Hint Answer * Update Login Information

2 Changing Your Password Your new password must: Be at least eight characters in length Not contain the username or the word password Not be the same as any of the previous ten passwords Contain characters from three of the following four groups: English uppercase characters (A Z) English lowercase characters (a z) Digits (0 9) Special characters # $ %?) Site Organisation imerchantconnect is easy to use, incorporating standard Internet navigation features including tabs, links and buttons. These are the tabs you will see once you login to the website: Home: The first page you see after you successfully log on to the imerchantconnect site. This tab will provide useful information like Frequently Asked Questions and Merchant News. In the Merchant News section, you can find details on PCI, Elavon s consumables website and information like, How to Avoid Exception Fees. Reports & Statements: This is where you can generate your statement and run reports. Help, Documentation & Training: Provides links to the main help menu, user documentation such as quick reference guides and the imerchantconnect Report Portfolio (PDF files), and interactive tutorial(s) that guide you through using the site for defining and generating your reports. My Account: Provides links to information related to managing your user account, such as changing your password and editing your reporting contact information.

3 Statement Search Once you are logged in, choose Proceed to Statements/Invoices shown on the home page, choose date range for statement you are looking for and select Generate Report. You will be presented with a blue spinning circle to advise that the statement is being requested. Once the statement is returned in the bottom right hand section of the page, you will need to scroll down the page and click on the date that is shown as a blue hyperlink to open the PDF Statement. You will then be prompted with the options to Open, Save or Close. How do I Print the Statement? To print a statement you need to open it first in pdf format. To print, simply click on the printer icon.

4 Payment Search How do I Check What Has Been Paid into my Bank Account? From the dropdown list of reports on the Reports & Statements tab, select Payments List. The system will automatically set up Payment Date as the last 30 days, so you must change this to the date range you require. Click on Generate Report and the report will return showing you information on when and how much has been paid into your bank account. Payment Search How do I Check From Which Batch my Monthly Fees Were Taken? From the dropdown list of reports on the Reports & Statements tab, select Payments List. Select Payment Date between last week of previous and first week of next month and click on Generate Report. Click on the blue hyperlink with a Payment Reference Number. Please note that your monthly fees will be deducted from the first payment of following month so make sure to choose the correct date. Payment Details report will be displayed and you will see that Payment Amount is smaller than Gross (Settlement) Amount. Amount of fees deducted will appear in brackets as the last item under the Payment Breakdown section. A breakdown of applied fees is also visible on the monthly Statement. Payment Search How do I Check if Last/Previous Batch Went Through on the Terminal? From the dropdown list of reports on the Reports & Statements tab, choose Batches Submitted report and pick a date range. The system will automatically select Submission Date from the last 3 days. This can be changed to any date range you require. Select your search criteria by choosing your hierarchy and your date ranges and click the Generate Report button.

5 You will be presented with a blue spinning circle to advise that the data is being requested. Once the data is returned in the bottom right hand section of the page, you will need to scroll down the page and view the report output; this report will list all batches that have been sent in for processing. Transaction Search by Date How do I Check if a Transaction (Sale or Refund) Has Been Paid Out? From the dropdown list of reports on the Reports & Statements tab, select Transactions Funded List. The system will automatically set up the payment date as the previous day, so you must change this to the date range you require. Once you select Generate Report the system will search and list all transactions processed and funded within the provided date range. Ensure to scroll across to see full transaction information like the payment reference number, submission date, transaction date and time, amount and card details. You can click on any of the blue hyperlinks and it will expand the information. Transaction Search by Card Number From the dropdown list of reports on the Report & Statement tab, select Transactions Funded List, if you want to check a paid transaction; or select Transactions Submitted, if you want to check a transaction which has been sent in but may not be paid yet. You can specify your search by giving information like Card Number, transaction amount or terminal id. This can be used in cases where you have the card details but you are not sure if, or when, a transaction or refund was processed.

6 To enter a full Card Number click on CCN box next to Card Number search option. Type in a card number (masked or unmasked) and click OK. Once you press Generate Report the system will search and list all transactions processed or funded within the provided date range for the Card Number entered. Available Reports The standard report set available to all customers includes the following reports: Statements: Provides your PDF billing or funding statement. Funding Reporting: displays paid information: Payments List: displays data for how much a customer was paid. If you run the report in html format, you can drill down to further payment information in these reports: Payments Details report will give you a breakout of the final amount a customer is paid after all fees are deducted. CSV Download and Download Excel reports will provide a list of all transaction items that made up that total payment amount. Batches Funded List: displays a list of batches that have been paid. If you run the report in html format, you can drill down to further batch information in the Batches Funded Details report. Transactions Funded List: displays a list of transactions from within a specific batch sent by a customer that have been paid. If you run the report in html format, you can drill down to further transaction information in the Transactions Funded Details report. Merchant Detail My Summary: displays summary performance data (payment and chargeback credits/debits). It also includes the customer s legal and Doing Business As (DBA) address information, and associated business contacts.

7 Unfunded Reporting: displays unpaid information: Unpaid List: contains a list of batches that are waiting to be paid. If you run the report in html format, you can drill down to further unpaid batch information in the Unpaid Details report. Unpaid Transactions List: displays a list of transactions that are waiting to be paid. If you run the report in html format, you can drill down to further unpaid transaction information in the Unpaid Transaction Details report. Submitted Reporting: displays batches and transactions sent for processing: Batches Submitted: provides a list of batches sent in for processing. This report can be used to reconcile against your Batch/End of Day from your POS terminal. Transactions Submitted: provides a list of paid and unpaid transactions from within a batch submitted by a customer. This report can be used to reconcile against your Batch/End of Day from your POS terminal. Chargeback Reporting: Chargeback List: contains a list of chargeback transactions that have a financial impact to your bank account. This includes debit or credit posted chargeback activities, representments with customer response and straight representments. If you run the report in html format, you can drill down to further chargeback information in the Retrieval Chargeback Details report. Retrieval List: contains a list of retrievals for a customer. Non-Financial Chargeback List contains a list of arbitrations and compliance chargeback transactions that have a customer impact. Chargeback Summary per Reason Code - provides counts and amounts of successfully defended chargebacks (where you provided the necessary documentation) and unsuccessfully defended chargebacks (where the amounts were debited from your bank account).

8 Additional Reports Based on your business needs, you can request other reports to be added to your account, such as: Authorisations: provides a list of all transactions that have been authorised. The customer can see all transactions including approved, declined and referred transactions. For declined transactions, you will be able to see the issuer response of why it was declined. Billing Summary: provides a summary per Merchant ID of all the billed fees, these billed fees can include the merchant service charge per card plan, exception fees, activity fees, equipment fees and DCC rebate. The total charges including VAT will match exactly to what is shown on your billing statement/invoice. DCC Terminal Performance: provides the count and volume of potential, actual and processed DCC transactions, the estimated rebate received and lost and the DCC take up percentage at terminal id level. Payment Summary: displays the customer funded amounts, along with the batch, chargeback, representment, and adjustment amounts that make up the funded amount. Exception Analysis: provides customer with details related to exception surcharges and the level of exception activity at their outlets.

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