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1 Return equipment quickly and easily Enhancements to AT&T Collaborate April AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property

2 Log in to Business Center To access Collaborate, log in to Business Center with your address and password. On the Network Map, click All Inventory to access the Network Inventory page. Images provided in this presentation are for illustrative purposes only AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property

3 Return equipment ( of 4) On the Network Inventory page, you will see a list of all your locations and sites.. On the left-hand side of the page under Services, select AT&T Collaborate. This will display only locations that have Collaborate. 2. Click the + to expand the location of interest and view the corresponding sites. 3. To the right of the site ID, click the Actions menu and then click Create order AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property

4 Return equipment (2 of 4) The Manage Collaborate page displays a list of items associated with your site.. Under Equipment, click Return equipment. 2. If an order is already in progress, a pop-up appears asking you to delete the current order. Click Continue. 3. In the menu on the Return equipment page, select MAC address and then type the address into the search field. You can find both the serial number and MAC address on the box your equipment shipped in. You also have the option to search by serial number if you do not know the MAC address. You can search multiple MAC addresses by separating each address with a comma in the search bar AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property

5 Return equipment (3 of 4) 4. Check the box next to all pieces of equipment you would like to return and then click Continue. 5. For each return, select from the drop-down menu a reason for returning the device. Then click Continue. 6. A success message appears confirming your return order. Once you have reviewed your order details, click OK and then Continue AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property

6 Return equipment (4 of 4). A screen with your mailing address appears. Update it if necessary and then click Next. 2. Click Submit. You will receive an confirming your order. The will include the shipping label for your return. To be eligible for a return, the device must be in its original packaging and include all accessories AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property

7 Get more information about Business Center Learn how to use Business Center to manage, run, and grow your business. Click Support at the top of any Business Center page and select from the following topics: Registration and Login User Information Orders Billing Network Reports Product help Training What s new? The Chat icon is located on the right side of the page. Click Chat available from any page in Business Center to chat directly with an AT&T representative. If Chat is busy or unavailable, the icon is grayed out. Representatives are available Monday through Friday, 9:00 a.m. to 6:00 p.m. ET. You can also call (844.ATT.eBIZ) Monday through Friday, 9:00 a.m. to 6:00 p.m. ET AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property

8 207 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property

Easily manage your AT&T Collaborate orders

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