Iridium Monthly Airtime Agreement for OPENPORT Services Please fill in sections ALL and or fax ALL pages back to your dealer

Transcription

1 Iridium Monthly Airtime Agreement for OPENPORT Services Please fill in sections ALL and or fax ALL pages back to your dealer Section 1: Pricing 1380 INTEGRA Control Tick if required INTEGRA Control provides real-time application-level control and is used to block the traffic not required and manage the traffic that is, using bandwidth more efficiently and saving money: See More - Precise, real-time visibility of all IP traffic, identifying individual applications, including encrypted ones. Control More - Precise, real-time application control, setting traffic limits or blocking completely. Shape bandwidth to suit customer needs. Save More - Real-time alerts based on IP packets as traffic flows, block unwanted traffic. Month Subscription Fee $60.00 per month INTEGRA Edge Tick if required INTEGRA Edge provides the easiest On-board traffic management purpose-built hardware to manage all vessel communication: See More - Via one simple dashboard, see users and/or devices and all connectivity options. Control More - Switch easily between connectivity options, control firewalls, web content and anti-virus. Manage crew internet. Save More - Use the optimal connectivity option, block unwanted devices and/or traffic. INTEGRA Edge includes INTEGRA Control. INTEGRA Edge is provided on a rental basis. The hardware will need to be returned to AST if no longer required. Serial Number Please add the details of any other AST services that need to be linked to the INTEGRA Edge service. SIM number of a FleetBroadband SIM number of a 2nd OpenPort Serial number of Modem for a VSAT Month Subscription (Rental) Fee $ per month Notes: Minimum Contract Period: 1 month. Monthly Subscription is pro-rata for month of activation, monthly in advance and based on a full billing month at deactivation. OpenPort Plans All prices in USD ($) Please connect me to the following package (options in tables below): Minutes: MB: Speed (kbps): Or Combo Plan Double Up Promotion Tick it you wish to connect on a Promotion plan The monthly subscription will be a combination of the Voice & Data Plans selected or the Combo Plan. Minimum Contract Period: 1 month. Monthly Subscription is pro-rata for month of activation, monthly in advance and based on a full billing month at deactivation. Double Up Promotion Guaranteed to the end of Q Qualifying data plans, 75 and 200 MB 128 kbps, pay same monthly fee and get double the data allowance. When selecting data plan the voice option is the zero (0) plan. Qualifying Combo plans, D and E, pay the same monthly fee and get double the money allowance. 18 Month price guarantee from the date of activation i.e. The service charges won't change within that 18 month period for active SIMs. Open to new activations or upgrades. Voice Plans/Bundles: Monthly Fee 0 $69.00 $ $ $ $ Price per minute (O) (IOP-Fixed/Cellular/Two-stage/+1 Access) Price per minute (O) OP to Iridium/Voic OP to Other Satellites (not included in allowance) O = Out of Allowance $0.95 $0.63 $0.54 $0.50 $0.43 $0.39 $0.66 $0.63 $0.54 $0.50 $0.43 $0.39 Data Plans/Mbyte Bundles: Monthly Fee 32Kbps $99.36 $ $ $ $ $ Usage 32Kbps/MB (O) $10.25 $7.39 $4.97 $3.23 $0.56 $0.43 Monthly Fee 64 Kbps $ $ $ $ $ $ Usage 64Kbps/MB (O) $10.82 $7.80 $5.24 $3.41 $0.59 $0.46 Monthly Fee 128 Kbps $69.00 $ $ $ $ $ $ Usage 128Kbps/MB (O) $13.80 $11.39 $8.21 $5.52 $3.59 $0.62 $0.48 O = Out of Allowance $9.69

2 Monthly Rebate of 0 Monthly Fee: For all connections on the 0 data plan: If a monthly spend based on prepay voice usages only is greater than $ the Monthly Data Subscription of $69.00 will be refunded in the following month or soon thereafter - making that month effectively free of any subscription charge. The monthly spend includes both voice and data usage. Additional Charges All Plans: Static Public IP Dynamic Public IP $30.00 Per Month $20.00 Per Month Money Combinations Plans These plans provide a money allowance that can be used by either data or voice (or both) in a single voice period (month). Data speed 128 kbps. Plan Name B C D E F Monthly Fee/allowance $ $ $ $ $ Price per minute Voice in allowance $0.61 $0.54 $0.46 $0.39 $0.29 Price per minute Voice out of allowance $0.62 $0.58 $0.50 $0.41 $0.33 Price per minute to Other Satellites (I/O) $9.69 Price for IP per MB in allowance $10.12 $6.90 $4.39 $2.76 $0.97 Price for IP per MB out of allowance $10.35 $7.25 $4.83 $3.11 $1.10 Any unused allowance is not carried over to the following month Voice lines can be activated as Standard with/without voice mail/+1 Access/2-Stage dialling or Crew Please tick your selection for each line Tick One Tick One Tick One Line 1 Standard Line 2 Standard Line 3 Standard Voic Voic Voic +1 Access +1 Access +1 Access 2-Stage 2-Stage 2-Stage Crew Crew Crew Crew calling lines can only be used with Go-Chat Scratch Cards (with varying denominations) Commitment Length Credit Early Termination Fee Change Fee All Voice calls exclude calls to other satellites Two Year 2 x Monthly 3 x Monthly Subscription 3 x Monthly Subscription Three Year 5 x Monthly 6 x Monthly Subscription 6 x Monthly Subscription Commit to 2 and 3 years and receive the benefit of halving the Monthly Subscription for the first 4 months (2 Year commitment) and for the first 10 months (3 Year commitment). Applies to automatic commitment renewal also. This does not apply to the 0mb plan. Any change to a Term Commitment Plan within the Term will attract a Change Fee and a new Term Commitment together with any associated Credit. Credits apply to the Monthly Subscription prices only - not to any out of allowance usage. Early Termination or Change fees will be applied to customers next invoice. Dynamic Shared Group For a premium where the number of connections activated on the same plan ($100 or above), the allowance for the vessels can be shared across the entire DSG - Please note the slightly higher per SIM monthly SCAP subscription. Data Allowance for a Dynamic Shared Group (DSG) = Monthly Allowance per SIM x Number of SIMs in the DSG. A Minimum of 5 SIMs is required for a DSG. 3 billing periods (months) are allowed to achieve the 5 minimum SIMs. After this, the Monthly charge will be for the full minimum (5 SIMs) even if the number of SIMs is less. However, the Allowance will still be based on the actual number of SIMs x the Monthly Allowance per SIM, no roll over. Addition and removal of SIMs in a DSG can only take place at the start of a billing period (month). Minimum term for a DSG is 12 Months, early termination fee is equal to the Monthly Subscription x 5 (Minimum number of SIMs in the DSG). Creation of DSG is on request only, please allow 5 days and all SIMs in the DSG need to be on the same Plan. There is a 10% premium applied to each subscription. Please select if required Please create a DSG based on the above data selection Please add to my existing DSG DSG Name DSG Name Additional SIM cards can be added to an existing DSG on the 1 st of the month, any SIM card activated during a month will be treated as a standalone SIM and added to the group on the 1 st of the following month. +1 Access This option provides a US (+1) phone number that is linked directly to your satellite phone, allowing the PSTN caller to be charged at International Call rates rather than the high charges for calling the 8816 Iridium code direct. The caller pays for the standard international call to the +1 number; the Iridium account holder pays for the satellite portion, charged at the rates on this agreement. 2-Stage Dialling This service also avoids high direct PSTN charges to the Iridium phone and offers a lower cost to the Iridium user. The caller first dials and follows the voice prompts to connect to the iridium phone. The caller pays for this standard international rate call. The Iridium account holder pays for the satellite portion at a cost as stated above. onsatmail Iridium is a low bandwidth service and does not operate efficiently with standard services. However, onsatmail is a specialised data transfer protocol designed for data transmission over low bandwidth. Onsatmail reduces connection time and uses compression to provide a fast and reliable service over satellite connections. The software is free of charge. To download the software and access the user guide go to: Service Specific Terms a. Voice Calls: Billed in 20 second increments, IP Data Calls: Billed per byte. NB: 1000 bytes = 1Kb, 1000Kb = 1MB. b. Package changes: SIM cards that are not connected with an extended commitment can change package without penalty, all changes are processed in line with the billing run affective 1st of the month. Changes to connections on a commitment period will be liable for the change fees as stated above. c. SMS/Fax: Not supported on Iridium OpenPort.

3 Section 2: Market Sector Please advise which market sector the service is going to be associated to, mandatory for activation Agriculture Aid and NGOs Financial Services - Banking Cable Layer Construction Cruise Dredger Education Fishing Government Health or Education Healthcare Financial Services - Insurance Civil Government Environmental Monitoring Leisure Limited Ground Test Local Government Manufacturing Media Merchant Military Government Mining National Government Offshore Supply Vessels Oil and Gas Passenger or Ferry Retail and Wholesale Trade Super-Yachting Transportation and Logistics Travel and Tourism Tug Boat Utilities If the market sector for this connection is not listed, please select nearest alternative Section 3: SIM Details SIM ID No. (SIM Serial No. is found on your SIM Card Sheet) Section 4: Monitoring USAGE ALERTS***: We can notify/suspend if a Service uses more than a specified amount of airtime (MBs or Minutes) per month. If you would like to use this Service, please specify the amount of MBs and/or Mins at which you would like to be alerted. The alert option is for an individual SIM card and not a DSG. This service is offered to assist with usage control, however if because of system failure or any other reason outside of our control a report is not generated, all usage generated will be invoiced and due for payment as per clause 3 of our T&C's. We recommend customers on an allowance plan should set the monitor/advise at the allowance plan level. An alert will then be received as soon as the usage is outside of the monthly allowance. Please note if either suspend limits are reached the whole service is suspended not just the voice or data service that triggered the suspension. Services that are suspended in a month do not get automatically unsuspended, you will need to the Activations team at activations@astconnections.com to request unsuspension. To restrict unwanted usage please refer to the checklist for controlling your OpenPort traffic, available on request. Alternatively, please contact our Customer Service Department for assistance on +44 (0) Monitor/Advise: MB: Mins: Auto Suspend: MB: Mins: *** Please nominate an address for notification: Section 5: Communication Delivery es AST require addresses to enable efficient communications. All addresses will be treated in strictest confidence and held only in secure systems fully compliant with latest Data Protection legislation: Billing address Please provide at least one address to be used to provide you with your bill (invoice). Notification address Please provide at least one address to be used to provide you with important information regarding any changes that may affect your account such as, but not limited to, contractual communication, dispute resolution and legal matters. The first address will be used as the default to create your account on MY AST Portal. The default address will also be used to create an account on the AST Extranet. The AST Extranet gives you access to a complete information sharing platform that provides you with product and service related information, as well as the latest news. The address is used to send important information such as service/portal outage notifications, network changes etc. You can unsubscribe to the AST Extranet but please consider this as you will stop receiving important notifications which may be business critical. The notification address will be used to provide you with product and service information, promotions, AST sponsored events and new technologies which we feel will benefit your business. If you wish to receive these communications please tick here. Section 6: Payment Method Consolidated Invoice: If more than one system activated on the same account, we will provide one consolidated invoice, please tick if not required. Payment of invoices: May be made in either Sterling or US Dollars, please tick box as appropriate. US GB (Note: we assume $ if not completed) Payment of invoice by Direct Debit: Please add to my existing Direct Debit or send me a form to register for payment by Direct Debit. (Sterling account with UK bank accounts only) Payment of invoice by Credit Card: Please complete the section at the bottom on the agreement.

4 Section 7: Personal Details: Invoice / Credit Card registered address By completing this section I acknowledge that this information may be used to make a search with a Credit Reference Agency. We will keep a record of the search; however, we will not share this information with any other organisation unless we receive a legitimate legal request. Title: Forename(s): Surname: Telephone: PO or Ref No: Company: Co Reg No: : Fax: Date of Birth: Country Postcode: Number of years at this address: NOTE: If less than 3 years please provide a previous address on a separate sheet. EU VAT-registered applicants: Must provide a valid VAT number. If this is not provided VAT will be charged and proof of address will be required in the format of a copy of a bank statement or utility bill. UK VAT-registered applicants: Must provide a valid VAT number. If this is not provided, proof of address will be required as above. Private individuals / non-vat registered applicants: Must provide proof of address Bank statement Utility Bill VAT Number Section 8: Point of Presence (POP) Firewall Rules The AST POP provides a number of benefits to help manage your traffic (stated below). Customer preferences (rules) can be applied to all or block certain types of traffic, or to/from specific destinations. If your requirement is not covered by the options below, please contact our Customer Service team at customer.service@ast-uk.com or call on +44 (0) Fully resilient infrastructure, monitored 24 x 7 x 365. Located in central London Data Centre giving access to Global telco s. Public dynamic and static IP addressing. Optimised internet routing using multiple Tier 1 providers. Advanced firewalling Inbound/outbound/IP address/port rules and pre-built templates. Intrusion prevention Inspection of all IP traffic for malware, vulnerabilities etc. Web filtering, security and optimisation Category blocking, deep inspection of web traffic and optimisation. High bandwidth content blocking. Major update sites filtered/blocked. Usage reporting and alerting. Secure FTP account with storage. Mobile to Fixed Outbound Please select one option per protocol required for each IP destination Source IP 1 This will be the terminal IP address (default) 2 Example of IP address format OR Example of address /24 3 Open Allows all traffic Open Allows all traffic Open Allows all traffic Closed Blocks all traffic Closed Blocks all traffic Closed Blocks all traffic Internet only Internet only Internet only only only only onsatmail only onsatmail only onsatmail only Fixed to Mobile (requires Static IP) Inbound rules can be applied as above, if required please contact the Customer Service team.

5 Section 9: Agreement to Terms and Conditions By signing this document you will be deemed to have read and accepted:- full Terms and Conditions: INTEGRA Control terms of use: INTEGRA EDGE terms and conditions: Conditions.pdf IRIS Licence Terms and conditions: Conditions.pdf If you experience difficulties accessing our Terms and Conditions a copy can be provided upon request via our Customer Service team or your Account Manager. Our Customer Services team are available 24/7 Telephone: customer.service@ast-uk.com The person signing this agreement must be the customer named in the agreement, or in the case of a company, must be authorised by the company to sign contractual documents. Signed: Name: Date: / / Internal use: C: Internal ID: Customer Passed Credit Check? Y/N If No... $ Deposit Refundable after 12-month trading Manager: Please note the credit card information below will be shredded after the information has been entered into a secure payment system Payment by Credit Card The Credit Card detailed in this section must be registered at the address detailed in section 7. Note: If this section is not filled in we assume you are applying for a monthly account payable on invoice. I authorise AST Connections Ltd to debit my credit card each month for the total cost of my airtime bill. Credit Card Type: Expiry Date: / Start Date: / Credit Card Number: