COMPLEX SYSTEMS ONE SOLUTION

Transcription

1 Communications Products, Inc. United States Coast Guard Avaya IP Office Training DAY 4 LESSONS 11, 12 & 13 COMPLEX SYSTEMS ONE SOLUTION

2 Lesson 11 Voice Mail Lesson Objective: To become familiar with IPO Voice Mail to include: Embedded Voice Mail Capabilities Voice Mail Pro Capabilities Adding a Voice Mailbox Deleting a Voice Mailbox Changing Passwords

3 Embedded Voic Capabilities Voic for Individuals, Hunt Groups and Virtual Users Message Waiting Indication Visual Voic (Interactive menu on the phone) Personalized Greetings

4 Embedded Voic Capabilities Forward to a Single or Multiple Mail Boxes Skip, Repeat, Rewind and Fast forward Messages Copy and Forward to , Send Notification Save and Delete Messages

5 Voic Pro Capabilities Same as Embedded with the following added: Group Broadcast Message Centralized and Distributed Voic Continuous Loop Greeting Pause a Message Set automatic Message deletion And several other capabilities

6 Adding a Voice Mailbox:

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21 Adding a Voice Mailbox for Users Video

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23 Deleting a Voic Box:

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27 Changing the Mailbox Password in Manager:

28 Changing the Mailbox Password User Procedure: User logs into the Mailbox Enter *04 on the phone Enter the current Password, Press # Enter the new Password, Press # (minimum 4 digits up to 15 in length) Enter new Password to confirm, Press # System will confirm the Change.

29 Lesson 12 Auto Attendant Features Lesson Objective: To become familiar with IPO Auto Attendant to include: Auto Attendant Menus Auto Attendant Greetings Time Profiles Recording Voice Prompts

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41 Creating an Auto Attendant with Embedded Voic Video

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43 Auto Attendant Voice Prompts

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45 Recording Auto Attendant Voice Prompts Call the Short Code for each Voice Prompt to record and use the following steps: Press 1 to listen to the current prompt Press 2 to record a new prompt Press 3 to save the prompt recording

46 Using Pre-recorded Prompts Pre-recorded WAV files can be used: Must meet certain defined properties The WAV File is imported and converted in Manager Transfer the converted file to the proper location for the Auto Attendant Configured in the designated Auto Attendant

47 Lesson 13 System Recovery & Hardware Maintenance Lesson Objective: To become familiar with recovering a failed system or component and product release differences, which include: System Shutdown Replacing System Components Replacing a Control Unit Backup and Restore Procedures IP Office Product Release Differences for 8.0 to 8.1 to 9.0

48 System Shutdown Steps for shutdown in Manager Steps for shutdown from System Status Procedure for a System Shutdown using the AUX button.

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57 Replacing System Components - Circuit Cards and Expansion Modules Like for Like replacement Lower or Higher Capacity replacement Adding a new component Permanent Removal Replacement of a different type

58 Like for Like replacement Perform a System Shutdown Remove the Circuit Card or Expansion Module Install the replacement Circuit Card or Expansion Module Restart the IP Office System Note: When replacing a component of the same type no configuration changes are needed.

59 Higher or Lower Capacity replacements Perform a System Shutdown Remove the Circuit Card or Expansion Module Install the replacement Circuit Card or Expansion Module Restart the IP Office System For Lower Capacity replacements, delete configuration as needed For Higher Capacity replacements, add configuration as needed

60 Adding New Components Perform a System Shutdown Install the Circuit Card or Expansion Module Restart the IP Office System Note: New Trunks or Extensions are created by the IP Office automatically when its restarted.

61 Permanent Removal of Component Perform a System Shutdown Remove the Circuit Card or Expansion Module Restart the IP Office System Delete the related configuration from IP Office Remove the component for the Control Unit configuration.

62 Replacement of Different Type Perform the Permanent replacement procedure Then, reboot the system again Perform the Add new component procedure

63 Control Unit Replacement Old Unit Procedure Perform a System Backup Perform System Shutdown Disconnect the power for the Control Unit Disconnect all patch cords and cables, note the locations for each. Remove all Circuit Cards and note slot locations Remove the SD Management Card

64 Control Unit Replacement New Unit Procedure Install the SD Management Card Install the Circuit Cards from the old Unit. Reconnect all patch cords and cables in the noted locations. Connect the power for the Control Unit Power up the System Perform a system restore of configuration if needed

65 System Backup & Restore Procedures Performing a System Backup using Manager Performing a System Backup using System Status Restoring System Files using Manager Restoring System Files using System Status

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76 System Backup Video

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88 System Restore Video

89 IP Office Product Release Differences for 8.0, 8.1 and 9.0 Hardware components Software Enhancements Features and Functionality

90 Hardware Component Enhancements From Release 8.0 to Addition of IP Office Server Edition From Release 8.1 to Addition of the ATM Combination Card - New Digital Station 16B & 30B Expansion Module to support both Nortel Legacy Phones and Avaya Phones

91 Software & Feature Enhancements From Release 8.0 to 8.1 With adding Server Edition it provides the following: - Redundancy with a Primary and Secondary Server - Centralized Licensing - Centralized Management of Backup and Restore, Upgrades, and Installation - Web Based Interface for easier Management

92 Software & Feature Enhancements From Release 8.1 to Web Manager for Server Edition and Standard Mode - Single Sign-on Security Enhancements - SIP Trunks Enhancements - Alarm Filtering - Customer Call Reporter

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