Tata AIG General Insurance Company Limited. Visit us at Standard Fire and Special Perils, Policy Wording UIN: IRDAN108P0004V

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1 Tata AIG General Insurance Company Limited Visit us at

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10 Grievance Lodgment Stage The Company is committed to extend the best possible services to its customers. However, if you are not satisfied with our services and wish to lodge a complaint, please feel free to contact us through below channels: Call us 24X7 toll free helpline us at Write to us at : Customer Support, Tata AIG General Insurance Company Limited A501 Building No.4 IT Infinity Park, Dindoshi, Malad (E), Mumbai Visit the Servicing Branch mentioned in the policy document Nodal Officer Please visit our website at to know the contact details of the Nodal Officer for your servicing branch. After investigating the grievance internally and subsequent closure, we will send our response within a period of 10 days from the date of receipt of the complaint by the Company or its office in Mumbai. In case the resolution is likely to take longer time, we will inform you of the same through an interim reply. Escalation Level 1 For lack of a response or if the resolution still does not meet your expectations, you can write to After investigating the matter internally and subsequent closure, we will send our response within a period of 8 days from the date of receipt of your complaint. Escalation Level 2 For lack of a response or if the resolution still does not meet your expectations, you can write to the HeadCustomer Services at After examining the matter, we will send you our response within a period of 7 days from the date of receipt of your complaint. Within 30 days of lodging a complaint with us, if you do not get a satisfactory response from us and you wish to pursue other avenues for redressal of grievances, you may approach Insurance Ombudsman appointed by IRDA under the Insurance Ombudsman Scheme. Given below are details of the Insurance Ombudsman located at various centers. 10 of 14

11 NAMES OF OMBUDUSMAN AND ADDRESSES OF OMBUDSMAN CENTRES Office Details Jurisdiction of Office (Union Territory, District) Date of Taking Charge AHMEDABAD Shri/Smt.... Jeevan Prakash Bldg, 6th Floor, Tilak Marg, Relief Road, Ahmedabad Tel : /02/05/06 Gujarat, Dadra & Nagar Haveli, Daman and Diu. BENGALURU Shri/Smt.... Jeevan Soudha Building, PID No. 5727N19, Ground Floor, 19/19, 24th Main Road, JP Nagar, 1st Phase, Bengaluru Tel.: / Karnataka. BHOPAL Shri/Smt.... Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal Tel.: / Fax: Madhya Pradesh Chattisgarh BHUBANESHWAR Shri/Smt.... Orissa. 62, Forest park, Bhubneshwar Tel.: / Fax: CHANDIGARH Shri/Smt.... S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 D, Chandigarh Tel.: / Fax: Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh. Tamil Nadu, Pondicherry Town, and Karaikal (which are part of Pondicherry) CHENNAI Shri/Smt.... Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, Chennai Tel.: / Fax: of 14

12 Office Details Jurisdiction of Office (Union Territory, District) Date of Taking Charge DELHI Shri/Smt.... 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi Tel.: / Fax: Delhi. GUWAHATI Shri/Smt.... Jeevan Nivesh, 5th Floor, Nr. Panbazar Overbridge, S.S. Road, Guwahati (ASSAM). Tel.: / Fax: Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura. HYDERABAD Shri/Smt , 1st Floor, Moin Court, Lane Opp. Saleem Function Palace, A. C. Guards, LakdiKaPool, Hyderabad Tel.: / Fax: Andhra Pradesh, Telangana, Yanam and part of Territory of Pondicherry JAIPUR Shri/Smt.... Rajasthan. Jeevan Nidhi II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur Tel.: ERNAKULAM Shri/Smt.... 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M. G. Road, Ernakulam Tel.: / Fax: Kerala, Lakshadweep, Mahea part of Pondicherry. West Bengal, Sikkim, Andaman & Nicobar Islands. KOLKATA Shri/Smt.... Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, Kolkata Tel.: / Fax: of 14

13 Date of Taking Charge Office Details Jurisdiction of Office (Union Territory, District) LUCKNOW Shri/Smt.... 6th Floor, Jeevan Bhawan, PhaseII, Nawal Kishore Road, Hazratganj, Lucknow Tel.: / Fax: Districts of Uttar Pradesh: Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar. MUMBAI Shri/Smt.... 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai Tel.: / Fax: Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane NOIDA Shri. Ajesh Kumar Bhagwan Sahai Palace, 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P Tel.: / / State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur of 14

14 Office Details Jurisdiction of Office (Union Territory, District) Date of Taking Charge PATNA Shri/Smt.... 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna Tel.: Bihar, Jharkhand. PUNE Shri/Smt.... Jeevan Darshan Bldg., 3rd Floor, C.T.S. Nos. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune Tel.: Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region GOVERNING BODY OF INSURANCE COUNCIL, 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai Tel.: / 671 / 980 Fax: Smt. Moushumi Mukherji, Secretary Tata AIG General Insurance Company Limited Registered Office: Peninsula Business Park, Tower A, 15th Floor, G. K. Marg, Lower Parel, Mumbai X7 Toll Free No: or (For Senior Citizens) Fax: Website: IRDA of India Registration No.: 108, CIN: U85110MH2000PLC SFSP/Nov 2017/Ver 8 14 of 14 OBD Ver 3/November 2017 IRDA of India Regulation No 17: The policy is subject to regulation 17 of IRDA OF INDIA (Protection of Policyholders Interests) Regulation, 2017.

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