AT&T Work. Mobility Management Enterprise Admin Guide v.2.0

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1 AT&T Work Mobility Management v.2.0

2 Table of Contents 1. Introduction Getting Started... 6 Gaining Enterprise Admin Access to MMP... 6 Logging in... 7 Forgot Password... 7 Reset Password... 7 Navigating MMP... 9 Header Utilities... 9 Main Navigation Bar... 9 My Account... 9 Help Quick Search Global Actions Export and Number of Rows Selector Alerts & Notifications Alerts Alerts Quick Actions Notifications Create Notification View Notification Setting Up Your Enterprise Enterprise Configuration Contact Info Branding Upload New Logo Invite Admin (Invite a new Enterprise Administrator) License and Counters Alerts Mapping Copy Global Alerts Edit Alert Mapping Legal References Sites Service Configuration Add/Delete a Service Add/Edit an Instance Add/Edit a MobileIron Instance Add/Edit an AirWatch Instance Add/Edit an OpenPeak Toggle Instance Add/Edit a Good Instance Add/Edit a MobileIron Cloud or an AT&T MDM Instance Add an MMP-Only Instance... 32

3 3 Update All Instances Status Delete an Instance Invite New Admin Managing Your Enterprise Users Users Dashboard User Directory Quick Actions for Users View User Details Edit User Adding MMP-Only Users CSV Import Single User Input via MMP-UI Devices Device Dashboard Device Inventory Device Inventory Quick Actions View Device Admins Admins List Table Manage User s Devices End User Access to Self Service Portal AT&T Work Data AT&T Work Data Settings AT&T Work Data Plan Setup and Allowances Configuration Adding a new Rate Plan Pool Plan AT&T Work Data Automation Configuration AT&T Work Data Notifications Manage AT&T Work Data Allowances Text Search Filter Search Setting Work Data Allowances for Individual CTNs (Add or Change) Setting Work Data Allowances for Multiple CTNs (Add or Change) Error Conditions & Validations for Manual AT&T Work Data Allowance Provisioning Disabling or Removing AT&T Work Data System Initiated AT&T Work Data Disable User Initiated AT&T Work Data Disable AT&T Work Voice Introducing AT&T Work Voice AT&T Work Voice Automation Configuration (Optional) Creating Additional Enterprise Sites (Optional) AT&T Work Voice Single User Actions Adding Cancelling Moves - Number Portability Port-Ins - Number Portability AT&T Work Voice - Bulk Actions

4 Bulk Additions Error Handling Bulk Cancellations Error Handling AT&T Work Voice Billing Sites Audit / History Reports AT&T Work Voice Number Summary Report Data Usage Device Data Usage AT&T Work Data Reporting AT&T Work Data Pool Report Troubleshooting AT&T Work Voice Troubleshooting Wi-Fi Configuration Mobile Device Wi-Fi Support Firewall Configuration Quality Level Recommendations How to send an AT&T Work Voice Trouble Report (from the Client Device) Information needed for the report How to find your Device Model and OS version How to find the AT&T Work Voice Version Enterprise Admin FAQ Appendix Appendix A Appendix B Trademarks

5 1. Introduction Mobility Management Platform (MMP) from AT&T provides a single intuitive interface for IT Managers to manage BYOD and corporate-owned mobile devices. It enables them to view mobile devices and alerts, provision AT&T Work Data and AT&T Work Voice services to their end-users and devices, and to perform common device management functions such as lock and wipe in one single place across multiple Enterprise Mobility Management (EMM) solutions.. AT&T Work Data is an add-on data plan for BYOD users devices that provides a data allowance for mobile device users who subscribe to AT&T Mobility service. Available add-on plans are paid by enterprises. U.S. plans range from 300MB to 3GB of data per month and International Data Roaming plans range from 120MB to 800MB. Advantages of the AT&T Work Data Plan are: Enterprise assigns and pays for a data allowance on employees AT&T subscribed devices AT&T Work Data usage may be tracked using the selected enterprise mobility management solution AT&T Work Data Plans are always applied first in the bill cycle International Data Roaming plans can be used in nearly 150 countries Month to month service, terminable on 30 days notice AT&T Work Voice provides a business-owned second telephone line with voic and messaging. It is a mobile carrier-agnostic VoIP solution that works on virtually any mobile service provider s wireless network or Wi-Fi. Advantages of AT&T Work Voice are: A separate telephone line on a single device for work-related calling Distinct voice mailbox and other standard voice services: make and receive calls, a separate business call log, missed call notifications, incoming call and message waiting indicators Includes SMS messaging to/from any mobility number; receive MMS messaging from any number and send MMS messages to U.S. mobile numbers Supports Number Portability (wireline and wireless) Mobile carrier agnostic: Usable on AT&T and non-at&t subscribed devices Can be used with Android 4.0 and above and ios 8.1 and above devices 5

6 2. Getting Started AT&T s Mobility Management Platform (MMP) presents aggregated information about users, assets, and alerts in logical groupings, enabling Enterprise Administrators ( Enterprise Admins ) to access key status information on mobile assets. This section provides an overview of navigating the key areas of the MMP portal. See the other sections of this Guide for more complete descriptions of MMP features and functions. Gaining Enterprise Admin Access to MMP Follow the instructions in your welcome to create your Enterprise Admin MMP account: Figure 1 Once registered as an Enterprise Admin, you can invite other registered users to be Enterprise Admins. See Invite Admin (Invite a new Enterprise Administrator) for more details. 6

7 Logging in MMP provides a highly secure web-based portal for Admin access. Log in with the credentials you created in response to the welcome . Figure 2 Forgot Password MMP supports self-serve password resetting to help regain access as quickly as possible. Request instructions for creating a new password by clicking the Forgot password? link on the login page. When prompted, enter your registered address where MMP can send instructions to reset the password. Figure 3 Reset Password The reset password includes a link to a highly secure page where you can set a new password and regain access to your MMP account. For example: Figure 4 7

8 The link within the opens a dialog box to reset your password: Figure 5 The Username and Token fields are pre-populated, and the Token field contains a one-time authentication token to help prevent misuse. Enter and confirm the new password for your MMP account. The password must meet the security policy set by AT&T. The MMP application confirms your new password and provides a link back to the login page. 8

9 Navigating MMP MMP contains a two-level navigation menu at the top of every page. More detailed information related to the tab heading selected is generally displayed in a dashboard-style summary. Header Utilities Use these quick links in the header of all pages within MMP to access additional functions. Figure 6 Main Navigation Bar This is the blue navigation bar that is constant across all pages of MMP. Itallows admins to access various enterprise functions. Figure 7 My Account View your account profile information with the My Account link. Admins can edit all their account information except their address. Figure 8 9

10 Help The Help link provides the support contact and current version information for the MMP software. Quick Search Figure 9 Search for any , phone number, first or last name by typing it into the quick search box. Figure 10 Search results appear in a dialog screen that allows you to perform certain actions for the user or device. 10

11 Figure 11 Global Actions The Global Actions menu is located in the navigation. It provides a drop-down list for quick access to several useful functions. Create Notification: Navigates to the Notification editor where you can send notifications to individuals or groups of users via . See Error! Reference source not found. for more details. Invite new Admin: Navigates to the Invite New Admin dialog. See Table for more details. Figure 12 11

12 Export and Number of Rows Selector Many screens in MMP include an Export button to export the data (in accordance with any currently applied filters) from the page into a CSV file. On pages where data is displayed in a list or tabular format, you can select the preferred number of rows you want to appear. Figure 13 12

13 3. Alerts & Notifications The Alerts dashboard is the landing page when you log in to MMP. It shows real-time information on system events such as users added, imported or deleted. This information helps you to manage your enterprise s assets and policy compliance. Alerts The top of the alerts page shows the total number of alerts that have not yet been acknowledged, alongside a breakdown of those alerts by service and status. Figure 14 The center section of the Alerts dashboard displays a detailed list of all the alerts that meet the current filter or search criteria. Alerts can be generated by MMP and by its underlying services, such as OpenPeak Toggle, Airwatch, MobileIron, or Good service. The Description field provides details of the alert. The quick-action icons in the Actions column allow you to respond to immediate needs or threats identified by alerts. Figure 15 13

14 Item Date Time Priority Alert Type Description Alert Source Device CTN User Name User View/Actions Column Descriptions for Alerts Dashboard Description Date and time of day when the Alert was generated Priority of the alert (High / Medium / Low), color-coded accordingly See Table 9 below A detailed description of the alert Source of the alert: MMP, OpenPeak Toggle, AirWatch, or MobileIron Customer Telephone Number associated with the device The MMP Username of the user associated with the alert The address of the User Select to view or to accept the alert Table 1 The Export button at the bottom of the Alerts page lets you export the alerts data to a CSV file. Item ASG Connection Type EWS Connection Type OS Notifications Policy Violation Roaming Alert Services Unreachable System Alert Threshold Breached Users Created Users Deleted Users Imported Descriptions of Alert Types Description Alert from OpenPeak Toggle Secure Gateway Alert from OpenPeak Toggle Exchange web service The device listed is using an out-of-date operating system The user or device has violated a security policy The device listed is roaming outside its service area MMP cannot communicate with the underlying service (OpenPeak Toggle, MobileIron, or AirWatch) at this time System alert from the underlying service The device listed has exceeded a limit (memory, data, etc.) An Admin has created the user(s) listed An Admin has deleted the user(s) listed MMP has imported the user(s) listed from the underlying service at sync Table 2 14

15 Alerts Quick Actions The Actions menu is available for each type of alert and is accessible via the Actions button. Clicking on the appropriate item under the Actions menu allows an Admin to view the user to whom the alert pertains, send a note to the user or clear (accept) the alert. Selecting many alerts and then taking action from the header of the table will result in that action being taken on all selected alerts, devices and/or users. Figure 16 Menu Descriptions for Alerts Actions Item View User Send Note Accept Alert Description Open the View User page. See View User Details for more details Enables an Admin to send an to the user associated with this alert Acknowledge and clear the alert from the system Table 3 Notifications The Notifications list displays the most recent notifications sent from MMP. Select or search on the column headings to find specific notifications of interest (similar to the Alerts list). Available actions are displayed to the right of the detailed list. Actions against notifications cannot be performed in bulk. Create Notification Send a group notification to all users in an enterprise, or to specific groups of users within an organization. 15

16 Figure 17 The following table lists the field descriptions for the Create Notification screen. Create Notification Screen Field Descriptions Status Platform Item Operating System Department From To (Individual Recipient) SMS Message Subject Message Description Send the notification to devices in a particular status such as Active Send the notification to devices from a particular service platform, such as MobileIron Send the notification to devices with a particular OS, such as Android Send the notification to devices associated with a particular department within the enterprise The from address used for the notification The to address used for the notification . This field is disabled for this screen Text of the SMS notification (not available in MMP) Notification subject Text of the notification Table 4 16

17 View Notification Figure 18 Column Descriptions for Notifications Table Item Description Date Time Date and Time the notification was sent Subject Subject line (if notification sent by ) Message Message content Status Notification was sent to devices with this status (Table 12) Platform Notification was sent to devices with this platform OS Notification was sent to devices with this operating system Department Notification was sent to all devices assigned to this department From Admin Sender s address View Quick action icon launches the View Notification pop up screen Action Quick action icon to send a follow-up notification to the original recipient or distribution list Table 5 Active Inactive Item Device Status Descriptions Description The device has been registered in MMP (through the underlying service) The device has been disabled or retired from the underlying service 17

18 Pending Wiped Updating Services None MMP is verifying this device s connection The device has been cleared of all data MMP is applying a change to this device A non-openpeak Toggle device (detected from another MMP service) Table 6 4. Setting Up Your Enterprise The Admin screens allow you to configure various aspects of the Enterprise, including its AT&T Work Data Settings and AT&T Work Voice Enterprise Configuration The following subsections describe the Enterprise configuration tabs. You can edit the data in most of these screens, but only view the preconfigured data in others. Contact Info This screen enables updating of the Enterprise s contact details. The Support Address serves as the default sender for any system-related messages sent via MMP. Authentication is only used when an enterprise s system requires authentication. When required, supply the server s details. Figure 19 18

19 Branding You have a single option on this page to customize the look and feel of MMP for your Enterprise in the Branding tab. The other fields on this tab are pre-set in MMP. Upload New Logo Use the Upload New Logo button to upload an Enterprise logo to appear throughout the MMP portal. The Browse button label is rendered as Browse or Choose File depending on the browser used. Figure 20 19

20 Invite Admin (Invite a new Enterprise Administrator) Enterprise Administrators can invite other authorized users to be Enterprise Administrators. Once the new user s contact details are submitted, the new Admin receives an invitation with instructions on how to set the password and log in. The Enterprise Administrator role gives the necessary permissions to view and manage the entire fleet of users, devices, and alerts. If configured by AT&T, more than one Enterprise Administrator role can be configured and enabled using this same tab. All invited Enterprise Administrators will be invited to the Enterprise Admin role. In addition to inviting Admins, the Invite Admin tab allows Enterprise Admins to configure which Enterprise Admin types the Enterprise will utilize. Note: While more than one Enterprise Admin type is possible; the list of Roles in the drop-down is based on configuration from the System Admin. Figure 21 License and Counters Admins use this screen to log the number of users, licenses, or devices available in the enterprise (in the Counter Limit field) and to send alerts when a certain percentage of them are in use (in the Alerting Percentage field). Figure 22 20

21 The text that is entered into the Description field forms the label that displays on the Enterprise dashboard. You can set and edit the Alerting Percentage for each instance. Column Descriptions for License and Counters Table Item Description Counter Limit Counter Type Alerting Percentage Options Description of the counter Description Total number of user or device licenses that can be attached to the instance. This is an editable text field and is empty (no limit) by default. Counter type: Per User or Per Device Value at which an alert is triggered to signal that this percentage of the total number of licenses available for a given service is in use Delete the counter Table 7 Alerts Mapping Alerts Mapping allows Enterprise Admins to set consistent alert information, which allows other Enterprise Admins to see all alerts of a given type, regardless of source, in a single view. Initially this alerts configuration is blank and needs to be populated by clicking Copy Global Alerts and/or Add New then configuring each alert as desired. Figure 23 Copy Global Alerts Click on Copy Global Alerts to assign all of the alert mappings that have been configured in Global Settings by the System Administrator. 21

22 Edit Alert Mapping The Edit Alert Mapping screen allows the Enterprise Administrator to enable or disable alert mappings, set their priority, and configure the alert source. For assistance with your specific EMM alerts, contact AT&T Support. Figure 24 Legal In this tab you can edit the Enterprise-provided terms and conditions (Ts & Cs) or Enterprise-provided End User License Agreement ( EULA ) text for your Enterprise. If the Ts & Cs are a standard piece of text, you can paste them into the Legal Content Editor. The editor contains standard text editing tools to allow for the formatting of the text. Click the Finish button to save any text you have entered into the editor. Once this information is saved, the legal Ts&Cs appear in the Help page. Figure 25 22

23 References The References tab allows you to view details of the Reference Codes that are pre-set by AT&T. These are often billing account numbers or other means of identifying an account, such as the Enterprise identified for UC voice services. Figure 26 Sites The Sites tab provides a view of the physical sites configured in MMP for your enterprise. New sites can be added by the Enterprise Administrator. When adding a site located in the United States, you must provide a valid postal address. Figure 27 Service Configuration MMP aggregates third-party value-added services (VAS). These individual VAS systems are linked to MMP as Services. Admins can add services and service instances to the Enterprise. The selection of services available determines the information and functionality available to Enterprise customers via MMP. Add/Delete a Service In the Services tab, the available services for the enterprise appear in a table summary, along with the number of instances of each service. Use the Services drop-down list at the top of this page to select a new service. Click the Add Service button. The new service appears in the summary table. 23

24 Figure 28 Item Service Name Total Instances Active Instances Update All Instance Status Options Column Descriptions for Add Service Table Description The platform name of the service added to the Enterprise account The total number of instances associated with the service This column lists the total number of active instances associated with the service. This drop-down list is used to apply the selected status to all instances of a service; see Update All Instances Status for status definitions The Edit Instance and Delete Service icons: Edit Instance updates the instance summary table below the services summary table to display the instances that have been configured for the service. See Add/Edit an Instance for more information. Delete Service removes a service and all its configured instances from MMP. Click the icon and a Delete Confirmation box appears. Click the tick box within the confirmation to delete the devices from the underlying service instances. Table 8 Add/Edit an Instance MMP defines a specific implementation of a given service as an instance. Click the Add Instance button to open the Instance setup page. 24

25 Clicking the Edit Instance icon against an existing instance also opens the Instance setup page. Figure 29 Item Instance Name Instance Server Status New Instance Screen Field Descriptions Description Name of the service instance. If the service instance has been configured for Single- Sign On, clicking on the instance name opens the service instance s native UI and logs the user in automatically. URL of the instance provided at setup Current status of the instance applied at the service level; allows the Enterprise Administrator to set an individual status for an instance. Options Edit Instance Delete Instance Table 9 25

26 Add/Edit a MobileIron Instance The screen below shows the MobileIron New Instance form. Figure 30 Note: To communicate properly with MMP, MobileIron requires an Admin configured to allow the use of APIs. Refer to the MobileIron Quick Start Guide for the steps required to confirm or perform this configuration. Field Server Name Server URL Server SSO Grant URL Server SSO Audience URL Status User Name Password Field Descriptions for MobileIron New Instance Form Description Unique name to identify the service instance (provided by your system Admin, mandatory) URL to access the instances, e.g. m.mobileiron.net (mandatory) URL to which to send the SSO request. Leave blank to use the default value. The audience (which is inserted into the Security Assertion Markup Language (SAML) response) allows the instance to verify that it is the intended recipient. Leave blank to use the default. A drop-down list with four options: Provisional, Live, Suspend Actions, Suspend Actions and Alerts. Update the status of all instances for a service in the Services summary table, as described in Update All Instances Status. Name of the registered user with API execution privileges (mandatory) User password (mandatory) 26

27 Time Zone Field Description A drop down to tell MMP in which time zone the instance is configured. Note: this setting is for MMP to report events and alerts accurately. This setting will not make any changes to the configuration of the instance. Table 10 Add/Edit an AirWatch Instance The screen below shows the Add an AirWatch Instance form. Figure 31 Note: To communicate properly with MMP, AirWatch requires an Admin configured to allow the use of APIs. Refer to the AirWatch Quick Start Guide for the steps required to confirm or perform this configuration. Field Server Name Server URL Status User Name Password Field Descriptions for AirWatch New Instance Form Description Unique name given by AT&T to identify the service instance (mandatory) URL to access the AirWatch instance, e.g attuat.airwatchportals.com (mandatory) A drop-down list with four options: Provisional, Live, Suspend Actions, Suspend Actions and Alerts. Update the status of all instances for a service in the Services summary table, as described in Update All Instances Status Name of the registered user with API execution privileges (mandatory) User password (mandatory) 27

28 Field Time Zone API Key Organization Group Match Groups Description A drop down to tell MMP in which time zone the instance is configured. Note: this setting is for MMP to report events and alerts accurately. This setting will not make any changes to the configuration of the instance. A key supplied through the AirWatch portal configuration that is used to authorize API access for a location group (mandatory). The Organization Group drop-down list automatically populates with the organizations or groups for that instance (after the Admin enters the API Key). Select the organization or group within the Enterprise s Airwatch configuration to associate to that MMP instance. Each instance can be associated with one organization or group. Create and populate departments based on group configuration in the AirWatch instance Table 11 Depending on the configuration of your AirWatch EMM solution, there may be situations, such as privacy restrictions, in which the mobile phone number (CTN) associated with a device enrolled in AirWatch is not provided to MMP. You can set up the MMP self-service portal in order to permit end-users to access their device information and enter their mobile phone number so that they can then use AT&T Work services. Refer to Add an MMP-Only Instance to set up the MMP Self Service Portal. Add/Edit an OpenPeak Toggle Instance The screen below shows the OpenPeak Toggle New Instance form. Figure 32 28

29 Note: To communicate properly with MMP, OpenPeak Toggle requires an Admin configured to allow the use of APIs. Refer to the OpenPeak Toggle Quick Start Guide for the steps required to confirm or perform this configuration. Field Server Name Server URL Server SSO Grant URL Server SSO Audience URL Status User Name Password Time Zone Description Unique name to identify the service instance (provided by your system Admin, mandatory) URL to access the instances, e.g. m.mobileiron.net (mandatory) URL to which to send the SSO request. Leave blank to use the default value. The audience (which is inserted into the Security Assertion Markup Language (SAML) response) allows the instance to verify that it is the intended recipient. Leave blank to use the default. A drop-down list with four options: Provisional, Live, Suspend Actions, Suspend Actions and Alerts. Update the status of all instances for a service in the Services summary table, as described in Update All Instances Status. Name of the registered user with API execution privileges (mandatory) User password (mandatory) A drop down to tell MMP in which time zone the instance is configured. Note: this setting is for MMP to report events and alerts accurately. This setting will not make any changes to the configuration of the instance. Table 12 29

30 Add/Edit a Good Instance The screen below shows the Good New Instance form. Figure 33 Note: To communicate properly with MMP, Good requires an Admin configured to allow the use of APIs. Refer to the Good Quick Start Guide for the steps required to confirm or perform this configuration. Field Server Name Server URL Description Unique name given by the AT&T to identify the service instance (mandatory) URL to access the Good Control (GC) web services, e.g., gc.yourdomain.com/gc/services/gcservice (mandatory) Domain Name Status Additioal value needed to define the connection to the Good server A drop-down list with four options: Provisional, Live, Suspend Actions, Suspend Actions and Alerts. Update the status of all instances for a service in the Services summary table, as described in Update All Instances Status 30

31 Field User Name Password Time Zone Description Name of the registered user with API execution privileges include domain if a domain user, e.g., domain\user (mandatory) User password (mandatory) A drop down to tell MMP in which time zone the instance is configured. Note: this setting is for MMP to report events and alerts accurately. This setting will not make any changes to the configuration of the instance. Table 13 Depending on the configuration of your Good EMM solution, there may be situations, such as privacy restrictions, in which the mobile phone number (CTN) associated with a device enrolled in Good is not provided to MMP. You can set up the MMP self-service portal in order to permit end-users to access their device information and enter their mobile phone number so that they can then use AT&T Work services. Refer to Add an MMP-Only Instance to set up the MMP Self Service Portal. Add/Edit a MobileIron Cloud or an AT&T MDM Instance Please note because AT&T MDM and MobileIron Cloud have the same functionality, they are depicted as the same EMM solution, and also use the same API calls in MMP. MMP will display MobileIron Cloud and AT&T MDM instances as AT&T MDM throughout the portal. The screen below shows the AT&T MDM New Instance form. Figure Note: To communicate properly with MMP, AT&T MDM (MobileIron Cloud) requires an Admin configured to allow the use of APIs. Refer to the AT&T MDM Quick Start Guide for the steps required to confirm or perform this configuration.

32 Field Server Name Server URL Status User Name Password Time Zone Description Unique name given by the AT&T Carrier Admin to identify the service instance (mandatory) URL to access the AT&T MDM instance, e.g. mdm.att.com(mandatory) A drop-down list with four options: Provisional, Live, Suspend Actions, Suspend Actions and Alerts. Update the status of all instances for a service in the Services summary table, as described in Update All Instances Status Name of the registered user with API execution privileges (mandatory) User password (mandatory) A drop down to tell MMP in which time zone the instance is configured. Note: this setting is for MMP to report events and alerts accurately. This setting will not make any changes to the configuration of the instance. Table 14 Add an MMP-Only Instance If your Enterprise does not have an EMM solution (such as OpenPeak, Mobile Iron, AirWatch, Good), you can still enjoy AT&T Work Voice and AT&T Work Data services via the MMP-Only option that is supported via MMP s self-service portal. The Enterprise Admin should follow most of the same steps in setting up MMP- Only service as is done for the EMM services. The key difference between MMP-Only and the EMM services is in how End Users are uploaded. In lieu of MMP directly importing End Users from the EMM solution, the Enterprise Admin must manually upload end-users into the MMP portal. If you do have an EMM solution, you can combine the EMM service with the MMP self-service portal in order to permit end-users to access their device information and enter their mobile phone number is cases in which the device phone number is not collected through the EMM solution due to privacy restrictions or other limitations. Create the instance for your EMM service before adding the instance for Self Service Portal. And you do not need to upload your end users information, as MMP will obtain that information from your EMM solution. In order to turn on the End User Portal, first select Services from the Admin/Edit Enterprise tab. Then select Self-Service Portal from the drop down list of Services, then click Add service. Figure 35 32

33 Set the End User Portal status to Live in order to make it available to all End Users. Checking the option to the End Users When Service is Set Live will automatically generate welcome s to all active End Users in MMP. The includes instructions on how to log in. Note that if the End User Portal is enabled, it will be available to ALL End Users that are active in the MMP platform for the enterprise. Figure 36 You can customize the End User Portal welcome by unchecking the dialog box Use Default Welcome Content. You can resend welcome reminders by selecting Send Welcome Reminder Figure 37 Update All Instances Status Enterprise Admins can change the status of the service(s) deployed to their enterprise so that service use can be suspended or enabled as required. 33

34 Admins can carry this out on an individual instance, or on all instances of a given service through a bulk status update using the Update All Instances Status drop-down list: Figure 38 Update All Instances Status Descriptions Status Provisional Live Suspend Actions Suspend Actions and Alerts Description An Admin can configure a service for an Enterprise account but leave the status as Provisional all the settings are in place but MMP does not poll for updates and alerts or allow actions to be taken against the service. Admins can switch services to Live status once the service is configured and the account is ready to begin using MMP. Once a service is live, MMP polls for updates and alerts and allows available actions to be taken. For a service with this status, MMP continues to poll for updates, alerts, and syncs with the underlying service, but does not allow actions to be taken. MMP no longer syncs with the underlying service or display alerts or allows the Admin to perform actions. Table 15 Press Save to update the status of all of the service s instances to the selection made in the drop-down list. You can see the new status in the Status column of the Instances table under the Services table. Delete an Instance Click the Delete Instance icon and a Delete Confirmation box appears. The confirmation box has a tick box that allows you to choose to delete the devices from the service instance. Invite New Admin Existing Enterprise Admins can invite authorized colleagues to become MMP Enterprise Administrators by clicking the Invite New Admin button and completing the dialog box. 34

35 Figure 39 MMP sends the user an with instructions for creating an MMP Admin account. See Gaining Enterprise Admin Access to MMP for more details on the account setup process. Managing Your Enterprise Users Users Dashboard The Users Dashboard shows high-level user statistics and a quick breakdown of recent activity. The top of the Users Dashboard displays the total number of users with unaccepted alerts. Figure 40 MMP groups user information based on different attributes, such as Recent Activity or User Account Status. You can click the relevant icon within each grouped section to view more detailed information. 35

36 Figure 41 Figure 42 7 Item 1) Users Alerts Alert level Column Descriptions for Users Dashboard Description The alert priority level: High (H), Medium (M), or Low (L) 36

37 Users View Item Description The number of users with alerts in each priority category Quick action icon that displays the Alerts screen showing all alerts of that priority 2) Users Status State The MMP state of the user: active or inactive # Users The number of users in this state View Quick action icon that displays the user directory screen showing all users in that state for the selected enterprise 3) Recent Activity Activity or Alert The activity history (such as Device Created) # Users The number of users affected by the activity View Quick action icon that displays the audit history screen showing the selected activity 4) Enterprise Type Department or Manager # Users The number of users in each group View Quick action icon that displays the Departments screen showing the number of users in that department 5) User Info Type There are four types: Assigned to Dept Contact # Added No Contact # Added Not Assigned to Department # Users The number of users in each User Info category View Quick action icon that displays the User Directory screen showing the users in that category 6) AT&T Work Voice User Status User Status The state of the AT&T Work Voice User: Active, Adding, Aging, Change Request, Existing, Failed, Ineligible, Unassigned, Unassigning, Waived # Users The number of users in each status View Quick action icon that displays the User Directory screen showing the users in that status 7) Licenses Service Active The service platform the license applies to Shows the number of Licenses that are in Active status 37

38 Inactive Pending Wiped Item Updating Services Total Alerting Percentage 8) Licenses Manager Level Instance Counter Description Counter Limit Counter Type Active Count Alerting Percentage Click Through 9) Configured Instances Level Instance Status User Directory Description Shows the number of Licenses that are in Inactive status Shows the number of Licenses that are in Pending status Shows the number of Licenses that are in Wiped status Shows the number of Licenses that are in Updating Services status Shows the Total number of Licenses The percentage of the counter limit that causes an alert to be raised The service platform the license applies to Shows the number of instances of a given service that have been configured The descriptive name for the license counter The numerical counter limit The counter type: either Personal or Business The current number of licenses of the type from the previous column (Personal or Business) The percentage of the counter limit that causes an alert to be raised When SSO is configured for the service, this column is populated with a link to the service platform, providing access to the service s native UI without having to log in again. The service platform the license applies to Shows the name of the instance Shows whether or not the instance is Live or Provisional Table 16 MMP imports users when a service is turned live, then continues to import at scheduled polling intervals. MMP uses a method that adds users to the underlying services first, and then MMP imports them during the next polling period. The User Directory is a detailed list of all registered MMP users. You can search and filter the information on the page to help find users, and perform desired actions. 38

39 Figure 43 Item User First User Last Department Platform User Phone# User AT&T Work Voice # Status Column Descriptions for User Directory Table Description User s first name User s last name User s department Services assigned to the user (e.g., OpenPeak Toggle, MobileIron, AirWatch, Good) User s phone number User s address AT&T Work Voice phone number assigned to the user User s current AT&T Work Voice status Table Item Unassigned Waived AT&T Work Voice Status Descriptions Description The enterprise is enabled for AT&T Work Voice, but users have not had the service configured for them by their Administrator. The enterprise must be in Enabled status. The Enterprise is not enabled for AT&T Work Voice, and all of its user statuses

40 show Waived. Adding Failed Active Unassigning Ineligible The Enterprise Administrator has requested AT&T Work Voice for the user, and AT&T is processing the request. The enterprise must be in Enabled status. A user can be in Failed state if: A request to add the user to AT&T Work Voice failed A request to cancel AT&T Work Voice for an Active user failed Users have been successfully activated with an AT&T Work Voice number The Enterprise Administrator has requested a cancelation of AT&T Work Voice for a user, and AT&T is processing the request. Users are ineligible for AT&T Work Voice if they don t have a device registered in MMP Table 18 40

41 Quick Actions for Users The Actions menu is available per user and accessible via the Actions button. Clicking on the appropriate item under the Actions menu allows an Admin to perform functions based on the Service used by the enterprise. If AT&T Work Voice has been purchased, the admin can configure eligible users for an AT&T Work Voice number. Figure 44 Quick Action Menu Descriptions View User Edit User Send Note Item Add AT&T Work Voice Or Cancel AT&T Work Voice Or View Pending Request Description Open the View User page. See the View User Details section below. Edit the details applicable to a user as described in the Edit User section below Enables an Admin to send an or SMS to this user Possible Options: Add AT&T Work Voice Service Provision AT&T Work Voice for this user. Only seen when a user s AT&T Work Voice status is Unassigned or Failed Cancel AT&T Work Voice Service De-provision AT&T Work Voice for this user. Only seen when a user s AT&T Work Voice status is Active View Pending Request View details of a pending AT&T Work Voice request. Only seen when a user has an outstanding AT&T Work Voice request (e.g., AT&T Work Voice status of Adding or Unassigning) Not present User is not eligible for AT&T Work Voice (e.g., AT&T Work Voice status of Waived or Ineligible) Table 19 41

42 View User Details To view the details for a user, click the Actions menu for that user and then click the View User item to see that user s individual dashboard. This screen displays: User Information Details of devices and associated services assigned to the user Any unaccepted Alerts associated with the user Figure 45 Edit User The Edit User screen allows the Enterprise Admin to edit the user details for MMP users. 42

43 Figure 46 Item First Name Last Name Address Department Role Contact # Remove User Field Descriptions for Edit User Form User s first name User s last name Description User s address (must be unique within MMP) Department of user User s role, (Admin or User) User s phone number Deletes the user from MMP. Note: users who are not also removed from an EMM service instance will be reimported to the MMP in a few moments. Table 20 Adding MMP-Only Users Once the Enterprise has been set up, the Enterprise Admin will have to import users. This can be done in bulk via a CSV file or by individual users. CSV Import On the Users tab, click the Import Users sub-tab. This will bring up the Upload Users window (Figure 4). At the bottom of the window is the Upload CSV file function. 43

44 Figure 47 Notes: Sample CSV file available on the import page (not shown in Figure above) o Sample CSV file: example_user_uploa d.csv Single User Input via MMP-UI Select User Directory under the Users tab. Click on the Actions button either at the top of the page or in the grey header as shown in the Figure below -- and choose Add New user action. 44

45 Figure 48 45

46 Clicking Add New user opens a new window Figure 49 Only address and Role are required fields Values in the Role drop down are derived from Global Settings. Status drop-down allows an Admin to disable a user from MMP. Contact# is traditionally populated with the CTN of the user s first device. Element Descriptions for User Directory Item First Name Last Name Address Department Role Enter user first name optional field. Enter user last name optional field. Enter user address required field. Description Choose the department from the drop-down optional field. Choose the role from the drop-down. The values are derived from Global Settings. Required field. 46

47 Status Contact Item Description Status drop-down allows an Admin to disable a user from MMP. Enter the user s contact number. This is traditionally populated with the CTN of the user s first device. The country is displayed to the left of the CTN field. Table 21 After completing and saving the required fields, MMP will invite the user to MMP 47

48 Devices The AT&T Admin imports mobile devices during the MMP setup process and subsequently on an on-going basis through synchronization with underlying services. MMP uses a northbound model whereby the underlying service adds devices first, and then MMP imports them at the next sync. You can view and manage all devices registered to users within your organization through MMP. Within the Devices tab, you can access details of all devices, including ownership, status, and operating system installed. You can export the information for further analysis in external applications. Figure 50 48

49 Device Dashboard To simplify the management of a large and diverse mobile fleet, MMP aggregates all available device information into a single dashboard view. At the top of the Devices page, you can see the total number of devices that currently have an alert associated with them. Click on the numerical value to display a detailed list view of the alerts. Figure 51 MMP groups devices according to key attributes, similar to the Users Dashboard, to help you navigate quickly to the information you need. Within each grouped section, click the View icon for more detailed information. Item Device Status Status of the device Column Descriptions for Devices Dashboard Description # Devices The number of devices that are mapped with the row s status Device owner Device OS Alert Levels Activity or Alert Displays registered devices, broken down by whether they are employee-owned (Personal) or enterprise-owned (Business) Operating System of the device Alert Level corresponds to the Priority value displayed in the Alerts page, which describes the alert severity (High, Medium, Low) Displays alert types or activities (e.g., User Created or Device Removed) for the selected time period Table 22 49

50 Item Active Inactive Pending Wiped Updating Services Device Status Descriptions Description The device has been registered in MMP (through the underlying service) The device has been disabled or retired from the underlying service MMP is verifying this device s registration The device has been cleared of all data MMP is applying a change to this device Table 23 50

51 Device Inventory MMP maintains a complete device inventory based on aggregated device information from multiple services, presented in a single view. The top of the Device Inventory displays the total number of registered devices on MMP, together with a breakdown by status. Click on the numerical value in brackets to see a filtered list view of the devices with the corresponding status. Figure 52 Column Descriptions for Device Inventory Table Item Status Device CTN OS Platform Owner Type License Type AT&T User User Actions Description Status of the device (Active, Inactive, Pending, Wiped, Updating Services, None) Customer Telephone Number of the device Operating System installed on the device Name of the service installed on the device (OpenPeak Toggle, AirWatch, MobileIron, or Good ) Ownership of the device: Business or Personal License Type of the assigned service (OpenPeak Toggle, OpenPeak Toggle -Premium, AirWatch, Good or MobileIron) Whether the CTN is assigned to an AT&T subscribed device (True/False) address of the user associated with the device Quick action icons to perform various functions for the device (send notification, lock, unlock, wipe, retire device from platform) Table 24 51

52 Device Inventory Quick Actions The Actions list shown against each device allows an Admin to execute a number of actions as shown below. Figure 53 - Device managed with EMM Figure 54 - Device not managed by EMM Item View User View Device Manage User s Devices Send Note Lock Device Menu Descriptions for Device Inventory Actions Description Open the View User page. See View User Details for more details. This allows an Admin to view details pertaining to the device, including status, operating system, device number, IMEI number and more. See the View Device section for more details. This allows an Admin to add device information, including CTN. This option allows an Admin to send an to the registered device user. For an EMM managed device, this option calls the API of the underlying service to block the selected device, so that it can no longer be used. 52

53 Unlock Device Wipe Device Remove Device From Platform For an EMM managed device, reverse a previous action that locked a device. For an EMM managed device, clear all data on the device. This action is irreversible. This option allows an Admin to manually remove an invalid device from the MMP platform completely Table 25 53

54 View Device From Device Inventory, click the Actions button and select the View Device option from the Actions pop-up menu. The resulting page gives detailed device information and lets an Admin take action on a specific device and/or the associated user. Figure 55 Item User Status First Name Second Name Department Cost Manager Phone Address Device Status CTN Column Descriptions for Device Details Screen Description Status of the user account associated with the device (Active, Inactive/Waived) First name of the user associated with the device Last name of the user associated with the device Department of the user associated with the device The cost center for the user s department Manager of the department the user belongs to Phone number of the device address of the user associated with the device Status of the device (Active, Inactive, Pending, Wiped, Updating Services, None) Customer Telephone Number 54

55 Item Name Manufacturer OS Model License Owner Type License Type Details Carrier Sim # IMSI MEID MSISDN IMEI UDID Name of the user s device Manufacturer of the device Description Operating System installed on the device (ios, Android) Manufacturer name for model of the device Service assigned to the device (OpenPeak Toggle, MobileIron, AirWatch, Good]) Device ownership (Business or Personal) License Type of the assigned service (OpenPeak Toggle -Premium or OpenPeak Toggle MobileIron, AirWatch, or Good) Carrier of the registered device Subscriber Identity Module number of the SIM International Mobile Subscriber Identity Mobile Equipment Identifier Mobile Subscriber Integrated Services Digital Network Number of the SIM International Mobile Stations Equipment Identity number of the device Unique Identifier of Apple specific devices Table 26 55

56 Admins Enterprise Administrators are responsible for the management of all the users, devices, and alerts within the portal. Admins List The Admins List displays all the registered users who have been assigned the Enterprise Administrator role in MMP. Figure 56 Column Descriptions for Admins List Table Item Status User First User Last Department Cost Ctr Manager User Phone # User Actions Description Account status of the Enterprise Administrator First name of the Enterprise Administrator Last name of the Enterprise Administrator Enterprise Administrator s department Enterprise Administrator s cost center Enterprise Administrator s department manager Enterprise Administrator s phone number Enterprise Administrator s address Quick action icons to change existing Admin account info, send an notification to the Admin, or delete an Admin Table Manage User s Devices Upon selecting Manage User s Devices the admin will initially see the following screen with little information displayed if no devices have been established for the user: 56

57 Figure 57 Clicking on the Add Device button will prompt the following Add device module to be displayed: Figure 58 If a device has been successfully added the Manage User s Devices screen will display the following: End User Access to Self Service Portal There are no steps for an Enterprise Admin to perform within this section. 57

58 The following is the sequence of events an End User will experience when providing a mobile phone number (CTN) for a device. This applies if your enterprise is MMP-Only or if your enterprise includes an EMM service but the device CTN was not provided by the underlying EMM service. 1. Enterprise Admin completing and saving the required fields triggers MMP to send a Welcome to the End User 2. User clicks registration link Figure 59 Note: The text above is not representative of text to be implemented. The Error! Reference source not found. is only meant to demonstrate the various link/token options for a user s registration process 3. User creates password Figure 60 58

59 4. User logs into MMP for the first time Figure User clicks Edit Device Figure 62 Figure 63 59

60 6. User provides CTN (or leaves blank) and clicks OK Figure 64 Note: The Figure above shows that a user has entered a Device Number value. If provided, it must be 10- digits in length, but it also may be blank (e.g., wifi only). Note: Device Number must be globally unique. 7. When CTN is provided to MMP, MMP will send a challenge SMS with both a token and a URL 60

61 Figure User succeeds with challenge/response (e.g., CTN Validated) (User clicks validation URL AND supplies MMP password OR types in the validation code into the MMP UI) 61

62 Figure Upon CTN validation, MMP imports CTN with an AT&T Work Data status of Validating and applies AT&T Work Data Automation Rules as appropriate. 10. Note: After a CTN is validated by the user, clicking Edit Device will only allow the user to change the Device Name. 62

63 5. AT&T Work Data AT&T Work Data offers two types of usage plans for users of AT&T subscribed devices: Bolt-On plans and Rate Plans, 1) Bolt-On: With the Bolt-On data plans, users consume their AT&T Work Data allowance first, whether the data is for business or personal use. Any data usage above the AT&T Work Data allowance (for either business or personal use) is charged to their personal wireless services data plan. Bolt-On supports Domestic (US) plans from 300MB to 3 GB and International data allowances from 120MB to 800MB. Unused dta does not roll over to sunsequent months. 2) Rate Plan: With the AT&T Work U.S. Data Rate Plans, AT&T has the ability to distinguish Customer- Defined Business traffic generated by the User's device and bill the enterprise for only that traffic. With the AT&T Work Rate Plan, End Users business uage is directly billed to the enterprise. Rate Plan supports Fixed Domestic, Pooled Domestic, and International data allowances. AT&T Work Rate Plans are offered as Fixed Rate Plans or Pooled Rate Plans. Customers can choose one or both plans. Customers can establish one or multiple pools. Each pool should not exceed 3000 Users. A User device can only be assigned to one pool. Each pool must have a unique Billing Account Number (BAN). AT&T Work Data Rate Plan Fixed allows the Customer to assign a User a fixed data allowance at a set Monthly Recurring Price. Data that exceed this allowance has an overage charge that is billed to the Customer. If the User does not reach or exceed the allowance in a given billing period, there is no credit or rollover of unused data to a subsequent billing period. AT&T Work Data Rate Plan Pooled allows the Customer to assign allowances to a group of End Users under a unique Billing Account Number (BAN). End Users can be assigned different allowances within the pool. At the end of the billing cycle, AT&T will calculate the usage of all End Users in the pool. If the aggregate data usage across all End Users" in the pool during the billing period does not exceed the sum of all the data allowances assigned, the Customer will not incur any overage charges for the End Users in the pool.unused data is not credited and will not rollover to a subsequent billing period. AT&T Work Data plans are considered qualified services, which means they are limited to active AT&T subscribers with an eligible personal domestic data services plan. Other subscriber account restrictions apply as well. The following sections describe how to adjust AT&T Work Data settings that allocate AT&T Work Data allowances to users automatically as they are imported into MMP from OpenPeak Toggle, MobileIron, Airwatch, or Good services, or in an MMP-Only setup (imported from csv file). 63

64 AT&T Work Data Settings Once AT&T Work Data and associated allowances are enabled for the Enterprise, and prior to provisioning individual End Users devices for AT&T Work Data, the Enterprise Administrators must turn ON the respective dataplans and allowances they generally want consumed by members of their organization. In addition, the Enterprise Administrator can configure the AT&T Work Data allowances behavior such as auto provisioning rules, notifications, etc. -- for their organization. With AT&T Work Data, these allowances are allocated to End Users based on the Customer Telephone Numbers (CTNs) assigned to their EMM Service account. The AT&T Work Data Settings screen enables the Enterprise Administrator to manage users AT&T Work Data configurations. Data Plan ON/OFF Switch allows Enterprise Admins to accept and turn on whichever data plan(s) they want to make available for provisioning to End User devices Used by Enterprise controls allowances available on the Error! Reference source not found. page (note this setting does not remove allowances already allocated to CTNs, nor does it prevent the allowance from being used in Automation Rules) Max Limit per user allows the Enterprise Administrator to set a limit of allowances allocations each user may have of a given allowance amount Automation Configuration configures rules to automatically apply to new CTNs as they are imported from the EMM service. See AT&T Work Data Automation Configuration for details on this configuration Notifications allows the Enterprise Admin to configure which Enterprise Admin(s) are notified when the enterprise becomes Waived for AT&T Work Data Figure 67 64

65 Item Enterprise Name Status On/Off Switch Name of the enterprise Description Set by AT&T based on whether the enterprise has requested AT&T Work Data Waived: The enterprise has not requested AT&T Work Data. Some enterprises may have 300MB Free for some users in this state. Enabled: The enterprise has requested AT&T Work Data Free Only: The enterprise only has 300MB Free for some users in this state Enterprise Admin must switch from Off to On once AT&T has enabled an AT&T Work Data Plan. This indicates that the enterprise has set the Dataplan and respective allowances as ready for use. Turning the Used switch to ON cascades the same action to the individual allowances one level down. For example, clicking a Bolt-on Plan s On/Off switch from Off to On clicks the Used checkboxes next to each Bolt-On allowance. Table 27 Note the following limitations on these allocations: The Enterprise Admin cannot change the CTN Limit maximum preconfigured by AT&T (maximum number of CTNs a user account can have assigned to the same AT&T Work Data allowance). A user account with multiple CTNs can have the same AT&T Work Data allowance on any number of those CTNs, but each allowance counts as a separate AT&T Work Data instance. The 300MB Free Work Data allowances are only available to certain OpenPeak Toggle Premium license users, and cannot be combined with other AT&T Work Data allowances for any single CTN. AT&T Work Data allocations can only be removed once 30 days have elapsed from the most recent Add or Change. AT&T Work Data allocations can be changed on a CTN as frequently as desired. Changes to AT&T Work Data allowances can take from one to fourteen days to become active in MMP, and they become effective from the date they are activated on the MMP UI. AT&T Work Data is considered a qualified service, meaning it is limited to active AT&T subscribers with an eligible personal wireless services data plan. Additional subscriber account restrictions apply for this service. The enterprise customer is responsible for ensuring that the AT&T Work Data allowances are applied only to User device(s) that have an eligible, active AT&T wireless services plan. Contact your AT&T sales representative to find out which AT&T wireless services plans are eligible. AT&T Work Data Plan Setup and Allowances Configuration The Enterprise Admin must configure the AT&T Work Data Plan types (i.e. Bolt-Ons) that will be used by the enterprise by marking the appropriate plan as ON on the OFF/ON switch (Figure 2). This will cause all allowances offered with the respective data plan to be checked, indicating they can be assigned to End User devices on the Manage Dataplan Allowances page. The allowances can be viewed by expanding the Data Plan view (clicking on the arrow to the left of the Data Plan name). If Enterprise Admins want all checked allowances available for provisioning, they may SAVE updates or proceed to the Automation section. If they do not want to make all allowances provisionable, they can perform further configuration by un-checking the excluded allowances. There is a parent-child relationship whereby clicking/unchecking a higher-level box causes the lower-level / child boxes to be unchecked. At the lowest level individual allowance, check boxes can be unchecked. 65

66 Once the dataplan allowances have been configured, the Enterprise Admin can SAVE updates or proceed to the Automation and/or Notifications sections, if applicable. Figure 68 Element Descriptions for Enterprise Work Data Settings Table cont d Item AT&T Work Data Type Used check boxes License Type Used checkboxes AT&T Work Plan Allowance Used Max Limit per User Add a New Pool (applicable only for the Rate Plan dataplan see next section) Description Used checkboxes next to AT&T Work Data Types (Domestic Bolt-On or International Bolt-on) will cascade that action to the Used checkbox for the respective License type. Used checkboxes next to License Types (OpenPeak Toggle / OpenPeak Toggle Premium / MobileIron / /AirWatch/ Good) will cascade that action to the Used checkbox for all AT&T Work Data Allowances under the License that are available to your Enterprise. When checked, the allowance is usable on the Manage AT&T Work Data Allowances page. Unchecking does not remove the allowance from any CTNs that previously had the allowance assigned. The maximum number of CTNs per user that can be assigned to that allowance amount. Some allowances have a pre-set maximum. In such cases, the Enterprise Admin cannot set a limit higher than the pre-set amount. When the link is clicked, allows administrator to create a new Pool Plan if there is an available BAN. Only one Pool Plan can be assigned to a BAN. If a BAN is not available, the administrator is advised to contact their AT&T representative to create a BAN. Table 28 Adding a new Rate Plan Pool Plan The Rate Plan dataplan supports multiple Domestic Pool Plans. Pool Plans allow domestic Rate Plan data allowances to be accumulated (pooled) among multiple devices and to have the cumulative AT&T Work Data usage for these devices applied against the accumulated data allowance. This helps enterprises to limit overage charges, because it recognizes that some devices may be under their allocated allowance while others may exceed it. The Pool Plan accumulates assigned data allowances for all participating devices and actual Work Data usage for each participating device. 66

67 Steps to Add a New Pool 1) Click on +Add a New Pool 2) If a BAN is available for the new Pool Plan, MMP will present a new Add New Pool window. 3) In the Add New Pool window, MMP defaults the Pool name with the next available pool count (i.e., Pool 1, Pool 2, etc.). The administrator can change the pool name. 4) In the Add New Pool window, MMP also lists the available BANs. The administrator can choose the first displayed BAN or choose one from the drop down menu if there are multiple BANs available. 5) The administrator can Save or Cancel the changes. 6) If a new Pool is created, it is displayed on the Dataplan Setting page. Figure 69 Figure 70 67

68 Figure 71 If a BAN is not available, MMP will direct the administrator to contact the AT&T representative to create a new BAN. Figure 72 68

69 AT&T Work Data Automation Configuration AT&T Work Data allowances can be applied automatically as new devices are introduced to the system. An Enterprise Admin can configure the allowances users may have for each of their devices (up to 3). MMP allows automation of Domestic data plan allowances only. Pooled Rate Plans and International allowances must always be manually assigned to individual CTNs. Please note that Automation rules must be defined before CTNs are imported into MMP in order for them to applied. Changing the Automation settings has no effect on any existing CTNs already in MMP the change only affects new CTNs as they are imported or loaded. If Automation settings are not defined, then CTNs/Devices must be manually provisioned via the single or bulk Set Work Data allowance action on the Manage Dataplan Allowances page. Steps for Configuring Automation AT&T Work Data plans and allowances must be enabled before automation rules can be set. On the Dataplan Settings page, Enterprise Admins will be provided an Automation tab to enable them to configure rules that automatically provision domestic data plans for up to three devices per End User. Note: International allowances must always be manually assigned to individual CTNs. The initial settings on the Automation tab are set to None for all of an End User s devices. The Enterprise Admin will be able to define the data plan and associated allowance that may be automatically provisioned for each device. Note: All domestic data plans and allowances that are available to the enterprise will be displayed in the Automation dropdowns. The Enterprise Admin SAVES updates. When new devices are added, MMP will provision the device(s) using the automation rules. Figure 73 69

70 Element Descriptions for Automation Configuration Table Item License Type Devices Subsection Data Plan Type per Device Data Plan Allowance per Device Description Up to 3 Devices are displayed under each Service License Type (Basic or Premium), as applicable. If the Service does not have multiple license types then only one column of 3 devices ( For Device 1, For Device 2, For Device 3 ) will be displayed. Drop-down to select the Data Plan type to be auto-provisioned for each device. The drop down will only include the Domestic Data Plan types (i.e., Domestic Bolt-On) that are available to the enterprise; International plans cannot be auto-configured. The initial values are set to None. Drop-down of the data plan allowances for each Domestic Data Plan type that is available to the enterprise. The initial values are set to None. Table 29 AT&T Work Data Notifications AT&T Work Data Notifications regarding Data Plan changes can be configured such that an Enterprise Admin can set notifications On/Off and establish distribution lists under the ' ' tab. On the AT&T Work Dataplan Settings page, go to the last tab marked Notifications. Notifications can be turned On or Off via the Off/On switch. The Distribution list can also be designated, and updates are saved. Figure 74 70

71 Element Descriptions for Work Data Notifications Item OFF/ON Switch Distribution List Description Enterprise Admins must switch from Off to On to have MMP send notifications regarding AT&T Word Data status changes for their organization. Enterprise Admins can configure who receives notifications by establishing distribution lists in the tab. Table 30 Manage AT&T Work Data Allowances The Manage AT&T Work Data Allowance sub-tab under Devices opens the Manage Work Data Allowances screen and allows the Enterprise Admin to view and modify the AT&T Work Data allowances for eligible CTNs. Text Search The Manage Work Data Allowances screen provides a Search Text Box on the top left of the page The elements which can be searched are: User s First Name User s Last Name User s address CTN (Device column) Note: Searches can be partial (e.g. search for Rob will return results with Robert ) Filter Search The Manage AT&T Work Data Allowances sub-tab provides a filter search on the left-hand of the screen, which allows the admin to filter the CTN based on multiple parameters such as Services, License Type, AT&T Work Data Plan, etc. The user will select one or multiple items and then the table view will automatically refresh with each selection. Note: Selecting AT&T Work Voice will search for CTNs that are mapped back to a user who is Active for AT&T Work Voice. 71

72 Enterprise Name Text Search Filter Search Figure 75 Column Descriptions for Manage AT&T Work Data Allowances Item Description User Department Device CTN License Type D/I Plan Type Actions User s name (Last, First) as understood by MMP core. Users may appear more than once if they have more than one device. The User field links to the standard user details page. Standard department value. This value may be blank. Device s phone number. By clicking the text, MMP redirects to the device details page. OpenPeak Toggle, Airwatch, Good or MobileIron license type. Represents Domestic and International. Each CTN will have at least one D and one I. This column reports the allowance description when status is active and reports the status when the status is not active. Reports the Work Data type associated with a Work Data-Active CTN. This column will display Pool labels when the allowance is a Pooled allowance. Will be blank in the case of no allowance. Carries the Set Allowance menu item. Table 31 CTN Work Data Status Descriptions Active Item Changing Description The CTN has AT&T Work Data in place represented on the screen with the value of the allowance (e.g., 1GB, 2GB, etc.). A change in the CTN s AT&T Work Data allowance has been requested. 72

73 Active Item Ineligible Unassigned Unassigning Description The CTN has AT&T Work Data in place represented on the screen with the value of the allowance (e.g., 1GB, 2GB, etc.). CTN is not eligible for AT&T Work Data. If the Admin believes this status is incorrect, MMP allows an attempt to assign an AT&T Work Data allowance. Note this attempt may result in Ineligible if the CTN is in fact ineligible to have an AT&T Work Data Plan The CTN is eligible for AT&T Work Data but is not provisioned for it. The CTN s AT&T Work Data Allowance is being removed. Validating MMP is checking this CTN to ensure it is eligible for AT&T Work Data. Table 32 Setting Work Data Allowances for Individual CTNs (Add or Change) If Automation Rules are not set or were not applicable to a CTN (e.g., International allowances cannot be auto configured), then the Enterprise Admin may manually assign Work Data allowances to individual or multiple CTNs. When provisioning Work Data allowances manually, MMP presents a pop-up as a means for an admin to manage a single CTN s allowance. After searching for the appropriate CTN on the Manage Work Data Allowances page, select the Action button to the far right of the applicable CTN row. Select the Set Allowance option as shown in Figure. This brings up the Assign AT&T Work Data window below. The window displays the CTN s current Domestic and International allowances. If this is the first time Work Data Allowances are being set for the CTN, then None is displayed in the initial dropdown view. Choose the Domestic allowance, and select save. Figure 76 73

74 From the drop down box, choose the Domestic or International Work Data plan to assign to the CTN. MMP will then display the associated allowances that have been marked as usable by the enterprise. If an allowance was unchecked on the Dataplan Settings page, it will not be displayed in the Assign AT&T Work Data window. Select the applicable allowance(s), and Save updates. Please note that for International Bolt-On Work Data, certain Terms and Conditions must be accepted before the system can save updates. Cancel ignores any selections made and takes the user back to the Manage AT&T Work Data Allowances page. MMP sends notifications to the End User if allowances are added, changed, or removed. Figure 77 Note: Terms and Conditions acceptance is required to provide International Bolt-on allowances. Setting Work Data Allowances for Multiple CTNs (Add or Change) An Enterprise Admin can also edit or set Domestic Work Data allowances for multiple CTNs. International allowances cannot be updated via the bulk function. When provisioning AT&T Work Data allowances manually in bulk, MMP presents a pop-up as a means for the admin to manage multiple CTNs allowances. Data plans/allowances are set by license type, and the same allowances are applied to all CTNs within the specified license type (e.g., OpenPeak Toggle Basic vs. OpenPeak Toggle Premium). On the Manage Work Data Allowances page, click the Checkbox beside each CTN that will be updated. All CTNs can also be selected by clicking the checkbox in the grey header. 74

75 Next, click the Action ( ) icon on the top left of the table (next to the Text Search box) to add or change AT&T Work Data Domestic allowances in bulk. This brings up the Assign AT&T Data Domestic in Bulk screen. The screen will display a customized view based on the license type(s) (e.g., OpenPeak Toggle Basic vs. OpenPeak Toggle Premium) associated to the CTNs selected for the bulk action. The same bulk update is applied to all CTNs associated with each license type. From the drop-down box, choose the Domestic Work Data plan to assign to the CTNs. MMP will then display the associated allowances that have been marked as usable by the enterprise. If an allowance was unchecked on the Dataplan Settings page, it will not be displayed in the Assign AT&T Work Data window. Select the applicable allowance(s), and Save updates. If conflicts or error conditions exist (see Error Conditions and Validations sections below) and the user opts to proceed, then MMP will only process compatible/permissible transactions. MMP will refresh the devices table on the Manage Data Allowances page to show all of the CTNs that were in conflict. No Updates will be performed on CTNs with conflicts. Cancel ignores any selections made and takes the user back to the Manage AT&T Work Data Allowances page. MMP sends notifications to the End User(s) if allowances are added, changed, or removed. Figure 78 75

76 Figure 79 Error Conditions & Validations for Manual AT&T Work Data Allowance Provisioning There are three violation conditions that the system tracks. If any of these are encountered, the user receives the corresponding feedback. The conditions are: 1. Removing an allowance that is a pre-requisite for another allowance. 2. AT&T Work Data requires a minimum active subscription period (30-days); therefore some CTNs in the selection may not have their allowance immediately removed. 3. Attempting to add an allowance that violates a Max CTN Limit Figure 80 76

77 Disabling or Removing AT&T Work Data AT&T Work Data may be removed or disabled via a user initiated action or a system initiated action. System Initiated AT&T Work Data Disable MMP will poll the EMM solution s inventory on regular intervals to validate that CTNs in MMP have the appropriate MDM service. If the CTN is not in the EMM solution s inventory, then MMP starts an aging window within which a new service instance must be added on the device. MMP continues to poll the EMM solution s inventory. If a new service instance is added within the aging window, then MMP takes no further action. If, however, a new service instance is not added on the device within the aging window, then MMP will disable AT&T Work Data service on the CTN. The CTN is listed as Unassigned in MMP, and the End User receives notification to the affect that AT&T Work Data service has been cancelled. User Initiated AT&T Work Data Disable Users may remove AT&T Work Data plans and allowances and cancel AT&T Work Data service from individual or multiple CTNs. The same steps are followed for removing CTN allowances as for adding or changing allowances. In the drop-down boxes, the user should change the existing AT&T Work Data allowances to None. AT&T Work Voice Introducing AT&T Work Voice AT&T Work Voice offers an additional phone line, allowing a personal mobile device to have a 2 nd phone number that can be used for business purposes. AT&T Work Voice is pre-configured for your enterprise at setup. Note: To reduce the likelihood of data charges associated with AT&T Work Voice usage being charged to the user s personal data plan, ensure that the user, if eligible, has an allocation assigned in AT&T Work Data before assigning an AT&T Work Voice number. AT&T Work Data allowances are available only for subscribers of eligible AT&T wireless services plans. If an AT&T Work Data user exceeds the AT&T Work Data allowance, usage is charged against the user s personal account. AT&T Work Voice is carrier-agnostic and can be purchased for devices subscribed to virtually any wireless carrier. 77

78 AT&T Work Voice Automation Configuration (Optional) You have the ability to automatically assign an AT&T Work Voice business number to any new and eligible user imported from the underlying service or added manually through the End User Portal. By default, your enterprise is set to OFF (No). To turn on automatic configuration, please follow the steps below. 1. Navigate to the Admin tab, select AT&T Work Voice Settings. Figure On the AT&T Work Voice Settings screen scroll down to locate AT&T Work Voice Automations section. To automatically assign new users/devices to a default setting, follow these steps: a. Automatically Assign? Choose Yes b. Enterprise site: Select the enterprise site to which all new users/devices will be provisioned. Note: existing users/devices will not be retroactively provisioned to this enterprise site. c. Reuse unassigned numbers: Check this if you want to reuse AT&T Work Voice numbers from your available pool. If this is not checked, MMP will provision new AT&T Work Voice numbers for your enterprise. d. Click the Save button. Note: MMP will scan for new devices on a regular basis. If you do not want all new devices or users to be automatically provisioned to the same enterprise site, remember to reset the automation to No. 78

79 Figure 82 79

80 Creating Additional Enterprise Sites (Optional) AT&T Work Voice requires users to be assigned to a physical business location. The address associated with the site must be a valid postal address. When an address is entered, validation of the address is done against the official USPS database to ensure accuracy. The enterprise site address is the base for AT&T Work Voice number assignments. For example, if a site is created with a New Jersey address, the AT&T Work Voice numbers assigned will have valid New Jersey area code. Important: If you want to assign an AT&T Work Voice number with a specific area code, you must set up an Enterprise Site with an address in that state. As an example, if you have employees in 5 different states and want to obtain an AT&T Work Voice number in each state, you will have to create 5 different enterprise sites. To find a specific area code based on location, one source can be found at: New sites can be added by the Enterprise Administrator using the following two navigational options. Option 1: Add enterprise site using the AT&T Work Voice Billing Sites tab (Most Commonly Used) 1. Navigate to Admin tab; select AT&T Work Voice Settings. 2. Select the Site Billing Status tab and click Add New Enterprise Site. Figure 83 80

81 Figure You will now see a blank Enterprise Site screen. Complete all fields except for the Enterprise Sites Sub- Account ID and click Save. Note: The Enterprise Sites Sub-Account ID value will be populated automatically when you hit the save button. This is an internal key used by AT&T systems. 4. A popup will appear while the address is validating against the USPS database Figure 85 81

82 5. When the validation is complete, a status screen is displayed. If the address is verified successfully, click Confirm. Figure To see your newly added Enterprise Site click the Site Billing Status tab heading. Figure 87 82

83 Option 2: Add enterprise site using the using the Sites tab 1. Navigate to Admin tab. Select Edit Enterprise. 2. Click the Sites tab. Figure Click Add New Enterprise Site. Figure 89 83

84 4. You will now see a blank Enterprise Site screen. Complete all fields except for the Enterprise Sites Sub- Account ID and click Save. Figure 90 Note: The Enterprise Sites Sub-Account ID value will be populated automatically when you hit the save button. This is an internal key used by AT&T systems. 5. A popup will appear while the address is validating against the USPS database Figure 91 84

85 6. When the validation is complete, a status screen is displayed. If the address is verified successfully, click Confirm. Figure 92 To see your newly added Enterprise Site, navigate to Admin tab, select AT&T Work Voice Settings and click the Site Billing Status tab. Figure 93 85

86 AT&T Work Voice Single User Actions Use the following steps to add, cancel, move, or port a single user to AT&T Work Voice. Adding Verify Enterprise Site exists You must first verify that you have at least one valid enterprise site to assign users. 1. Navigate to the Admin tab and select Edit Enterprise. If no enterprise sites exist, please refer to the Creating Additional Enterprise Sites as found in the Getting Started section of AT&T Work Voice or in Section 6.0 Creating Additional Enterprise Sites.. Figure 94 86

87 2. Navigate to the Users tab and select User Directory. Figure 95 87

88 Item User First User Last Department Platform User Phone# User AT&T Work Voice # Status Status Unassigned Waived Adding Failed Active Unassigning Ineligible Description User s first name User s last name User s department Services assigned to the user User s phone number User s address AT&T Work Voice phone number assigned to the user User s current AT&T Work Voice status; see statuses below. Description Table 33 The enterprise is enabled for AT&T Work Voice, but users have not had the service configured for them by their Administrator. The enterprise must be in Enabled status. The Enterprise is disabled for AT&T Work Voice, and all of its user statuses show Waived. You will not be able to add AT&T Work Voice to any end user. The Enterprise Administrator has requested AT&T Work Voice for the user, and AT&T is processing the request. The enterprise must be in Enabled status. A user can be in Failed state if: A request to add the user to AT&T Work Voice failed A request to cancel AT&T Work Voice for an Active user failed Users have been successfully activated with an AT&T Work Voice number The Enterprise Administrator has requested cancelation of AT&T Work Voice for a user, and AT&T is processing the request. Users are ineligible for AT&T Work Voice if they don t have a device registered in MMP Table Click on the Actions button on the applicable user and select Add AT&T Work Voice Service. Note: To be eligible for AT&T Work Voice service, the status of the user must be Unassigned. If the status is Ineligible, the user has not registered their device with their EMM provider. 88

89 Figure A popup window will appear. Select Add New or Reuse. Note: Use Add to request a new Wireless number or use Reuse to reassign an existing Wireless number from your current pool of numbers to a new user. Figure Go to the Enterprise Site dropdown and select the desired Enterprise Site for the user. 6. Click the Confirm button. 89

90 Figure View the Status field. The initial status will be set to Assigning. 8. When the status changes to Active, the user now has an AT&T Work Voice number assigned. Figure Once End Users are in an Active status, they will receive a Welcome to AT&T Work Voice with setup instructions to activate AT&T Work Voice. 10. The End Users will download and install the AT&T Work Voice client from their respective device s application store. 90

91 11. When they open the AT&T Work Voice application for the first time, End Users will see the U.S. End User License Agreement (EULA), which governs use of AT&T Work Voice. They must read the EULA and then click Accept to continue logging in. ios EULA Android EULA ios Sign In Android Sign In 12. End Users must enter their user names and password, and tap Sign in. The first time End Users sign in they will be prompted to change their password. See Password Policy for the minimum password requirements. 91

92 Note: If End Users forget their password, they can tap Forgot your password? AT&T Work Voice immediately sends a temporary password to their registered address. They can use this temporary password to sign in, and then enter a new password when prompted. Cancelling 1. Navigate to the Users tab and select User Directory. 2. Click the Actions button and select Cancel AT&T Work Voice Service option for any applicable user in an Active status. Figure Select Retain for Reuse or Delete Number. The Retain for Reuse action will save the AT&T Work Voice number in your pool to reassign to another End User. Billing will continue, because you have the option to assign the number to another End User. The Delete Number action will disconnect the AT&T Work Voice number from your enterprise so that it cannot be reassigned. Billing will stop for the deleted number. 92

93 Figure 101 Retain for Reuse Confirm the action by clicking Yes or No. Delete Number Confirm the action by clicking Yes or No. By clicking Yes, the AT&T Work Voice number is added to your pool of numbers and can be reassigned to another End User. By clicking Yes, the AT&T Work Voice number is permanently removed from your enterprise. 93

94 The User Directory screen will now reappear with a status of Unassigning next to the End User you just cancelled. Once de-provisioning of the number is completed, the user s status will change to Unassigned (if successful) or Failed. If the cancellation fails, retry the transaction or call AT&T Support. Figure

95 Moves - Number Portability Transferring a Current User s Existing AT&T Wireless Number to an AT&T Work Voice Wireless Number This section describes the steps and processes necessary to Move a current End User s existing AT&T wireless number to a new AT&T Work Voice wireless number. This section only applies to Number Portability scenarios for current End Users that have an existing AT&T wireless number installed on a mobile device. Initiating a Move of an AT&T wireless number is not a typical number portability scenario involving a transfer from one mobile device to another mobile device (e.g., trading in an old mobile device for a new mobile device, but retaining the same AT&T wireless number). Instead, it is a Move of a current AT&T wireless number associated with an AT&T mobile device to the AT&T Work Voice mobile application. The AT&T Work Voice mobile application can then be installed as a second AT&T wireless number on any supported mobile device associated with any U.S. mobile service provider, but an AT&T Work Voice wireless number cannot be installed as the primary wireless number for the device. Move intervals: Week Days: ranges from real time to 8 hours Weekends: the interval may be longer as there is a reduced support staff Using the Move transaction, the End Users will still be able to use their current device while the network is reprovisioning the number. MMP status will be in an assigning state. During the actual AT&T Work Voice activation (which takes seconds), the End Users will be without any communications service on the User s device(s) previously associated with their AT&T wireless number or their new AT&T Work Voice wireless number. For this reason, it is highly recommended that Administrators submit Move requests outside of normal business hours in order to minimize this disruption to End Users. The following steps are only compatible with an AT&T wireless number for which the Enterprise has financial responsibility and control (including AT&T wireless number that were formerly owned by the User and have successfully completed the TOBR process described in Appendix B). 1. Navigate to the Users tab and select User Directory. 2. Click on the Actions button on the applicable user and select ADD AT&T Work Voice Service. Note: To be eligible for AT&T Work Voice service, the status of the user must be Unassigned. If the status is Ineligible, users have not registered their device(s) with their EMM provider. 95

96 Figure Select Transfer Wireless or Landline. Figure Click the appropriate Enterprise Site Select Wireless from the Number Type dropdown Select AT&T from the Carrier drop down. This will unhide Wireless Number and Wireless BAN fields. Enter the Wireless Number with the corresponding Wireless BAN (Billing Account Number) for the User. 96

97 Figure 105 The following table provides the additional data that will be required based on options selected above. Field Name Value Description Enterprise Site Number Type Carrier Wireless BAN Wireless Number Drop-Down Choices Wireless or Landline AT&T Billing Account Number (BAN) Existing Wireless Number All values that have been defined will be available in the drop-down. Select Wireless. A Move transaction is only available for AT&T Wireless subscribers. Select AT&T. A Move transaction is only available for AT&T Wireless subscribers This should appear on the subscriber s wireless bill. The AT&T wireless number assigned to the wireless device. Table Click the Confirm Button. 6. The User Directory reappears with the AT&T Work Voice status of Adding for the User, and the entered AT&T Work Voice Number is populated under the AT&T Work Voice # column. The Status changes to Active once AT&T Work Voice service successfully provisions in the AT&T network. If this provisioning process fails, the User s status changes to Failed. 97

98 Figure Upon successful Move completion, the Administrator will see the Status change to Active once the AT&T Work Voice service successfully provisions and is assigned to the User in the AT&T Work Voice backend systems. The User will receive an AT&T Work Voice Invitation Setup at the address specified for the User in the MMP Console. Important Note to Administrators and Users After installing the AT&T Work Voice client, if Users have any issues logging in, they should power down/turn off all of their device(s) formerly associated with the AT&T wireless number (e.g. mobile smartphones, tablets, etc.) and turn them back on. The network should correctly synch itself. 98

99 Port-Ins - Number Portability Port-in a current User s Existing Wireless Number or landline from another Carrier This section describes the steps and processes necessary to Port-In a current User s existing landline or non- AT&T wireless number to a AT&T Work Voice wireless number. This section only applies to current Users that have an existing landline (including residential, Small Office/Home Office (SOHO) business, PBX business, etc.) or an existing non-at&t wireless number installed on a mobile device. Before initiating a port-in to AT&T Work Voice, please refer to the important information in Appendix A. There may be financial penalties with your existing Carrier is your contract is still in effect. Initiating a Port-In of a landline or non-at&t wireless number is not a typical Number Portability scenario involving a transfer from one mobile device on one U.S. mobile carrier to another U.S. mobile carrier (e.g. transferring a PBX landline to a mobile device or transferring a non-at&t wireless number from carrier A to carrier B). Instead, it is a Port-In of a current landline or non-at&t wireless number associated with a non- AT&T mobile device to the AT&T Work Voice mobile application. The AT&T Work Voice mobile application can then be installed as a second wireless number on any supported mobile device associated with any U.S. mobile service provider. The AT&T Work Voice wireless number cannot be installed as the primary wireless number on a device. Porting intervals: Standard intervals to port-in a non-at&t wireless number typically takes between 3 to 5 business days. Requests to port-in a landline typically takes a minimum of 5-7 business days to complete. Note: To Move current Users that have an existing AT&T wireless number to AT&T Work Voice, please reference the Moves section. 1. Navigate to the Users tab and select User Directory. Click on the Actions button on the applicable user and select ADD AT&T Work Voice Service. Note: To Add AT&T Work Voice service, the status of the End User must be unassigned. Tip: if the status equals ineligible, the user has not registered their device with their EMM provider. 99

100 Figure Select Transfer Wireless or Landline. Figure

101 Figure Click the Enterprise Site dropdown. Select the site appropriate for the End User, the Number type dropdown (choices are either Wireless or Landline) and the Carrier drop-down (choices are AT&T or Other). Click the Next button. 101

102 Figure 110 Note: The information you provide must exactly match your current service provider s records. If there is a mismatch in the data, the transfer will be delayed. You can refer to a recent bill or call your current service provider to verify your information. This is especially important if you have a PIN or password on your account that you can t remember. Field Name Authorization First Name Authorization Last Name Existing Account Number Existing Account Authorization Code First 6 Digits of Phone Number to Port Last 4 Digits of Phone Number to Port Additional Data required Enter the first name of the person authorizing the port procedure Enter the last name of the person authorizing the port procedure Enter the landline or non-at&t wireless number s current billing account number Enter the landline or non-at&t wireless number s authorization code (if applicable). This would have been established with the Carrier at the start of service. Enter the landline or non-at&t wireless number s first 6 digits Enter the landline or non-at&t wireless number s last 4 digits Table

103 7. After additional data is entered, click Confirm. The User Directory reappears with the AT&T Work Voice status for the user of Adding and the future AT&T Work Voice wireless number is populated under the AT&T Work Voice # column. The Status changes to Active once the AT&T Work Voice service successfully provisions in the AT&T network. If this provisioning process fails, the user status changes to Failed. Figure

104 AT&T Work Voice - Bulk Actions MMP allows the Enterprise Administrator to provision and cancel AT&T Work Voice for more than one End User at a time. Bulk actions can be used for Additions or Cancels only. Please note that Bulk Moves and Bulk Port-ins are not supported at this time. Bulk Additions When adding AT&T Work Voice service, the status of the End Users must be Unassigned or Failed. If an End User s status is Ineligible, the End User has not registered the device with the EMM provider and is not eligible for AT&T Work Voice. Bulk Addition Steps: 1. Navigate to the Users tab; select User Directory. 2. To bulk order for multiple End Users on the screen, mark the checkbox next to the Actions button for each End User. Note: the End User must be in either Unassigned or Failed status for the action to be successful. 3. Click the button and select Add AT&T Work Voice Service from the Actions box. Figure A popup window will appear. You will see the number of End Users that will be assigned a new AT&T Work Voice number and those that are ineligible. 104

105 5. Select the Enterprise Site to assign from the drop-down. All the End Users in this bulk transaction will be associated to this enterprise site and receive an area code associated to the enterprise. 6. Determine if new AT&T Work Voice numbers will be assigned or if you will reuse numbers available in the enterprise s pool (if there are available numbers). If there are more End Users than available numbers in the pool, MMP will automatically request new Work Voice numbers once the reuse pool is depleted a. To assign brand new AT&T Work Voice numbers, leave the default unchecked setting for the check box b. To reuse existing unassigned numbers from your pool, click the check box for Reuse unassigned numbers from my pool. The available number of AT&T Work Voice Number will appear in parenthesis. i. Note1: the area code/numbers assigned are whatever is available in the pool. These are not assigned based on the enterprise site selected. ii. Note2: if there are not enough numbers in the pool, MMP will automatically request brand new Work Voice numbers for the additional users. After clicking confirm, the Administrator will be taken back to the User Directory screen. All eligible End Users will have their status set to Adding. Once provisioning is complete, the End Users status will change to Active. 105

106 Figure 113 Error Handling For any End User that is not eligible as part of the Bulk Additions, the popup will display a message informing you of the number users that are in error status. Figure

107 Bulk Cancellations When cancelling AT&T Work Voice service, the status of the End User must be Active. When cancelling, there will be two options available: Retain for Reuse: The AT&T Work Voice number will be added to the enterprise pool of available numbers. This is referred to as a soft disconnect. Delete: The AT&T Work Voice number will be disconnected and no longer available to the enterprise. This is referred to as a hard disconnect. Bulk Cancellation Steps: 1. Navigate to the Users tab and select User Directory. 2. To bulk cancel for multiple End Users on the screen, mark the checkbox next to the actions button for each End User. Note: the End User must be in active state for this action to be successful. 3. Click the button and select Cancel AT&T Work Voice Service from the Actions box. Figure A popup window will appear. You will see the number of End Users that will be cancelled. 5. Select Retain for Reuse or Delete Number. The Retain for Reuse action will save the AT&T Work Voice number in your pool to reassign to another user. If you select this option, AT&T will continue to bill for these AT&T Work Voice licenses. The Delete Number action will disconnect the AT&T Work Voice number from your enterprise and cannot be reassigned. Billing will stop for these AT&T Work Voice licenses. 107

108 Figure 116 Retain for Reuse Confirm the action by clicking Yes or No. Delete Number Confirm the action by clicking Yes or No. By clicking Yes, the AT&T Work Voice number is added to your pool of numbers and can be reassigned to another user. By clicking Yes, the AT&T Work Voice number is permanently removed from your enterprise. 6. The User Directory screen will now reappear with a status of Unassigning next to the End User you just cancelled. Once the de-provisioning of the number is completed, the user s status will change to Unassigned (Successful) or Failed. If the cancellation fails, retry the transaction or call AT&T Support. 108

109 Error Handling For any End User that is not eligible as part of the Bulk Cancellation, the popup will display a message informing you of the number of users that are in error status. Figure

110 AT&T Work Voice Billing When AT&T creates your enterprise in MMP and enables you for AT&T Work Voice, specific billing related information will be entered, as it is required for automation. You may also be asked for the AT&T Work Voice Foundation Account Number (FAN) or the Billing Account Number (BAN) when reporting a trouble. Enterprise Admins can view their AT&T Work Voice Billing Account information using the following steps. 1. Navigate to the Admin tab, click the Actions button and select AT&T Work Voice Settings. 2. Your enterprise information is on the AT&T Work Voice tab. Figure 118 Sites AT&T Work Voice requires users to be assigned to a physical business location. The Site billing status tab under the AT&T Work Voice configuration page provides a means of creating sites in MMP. The page shown in Figure 116 allows Enterprise Admins to see all existing sites, and it also allows them to configure new sites for use with AT&T Work Voice. When adding such a site, you must provide a valid postal address. 110

111 Figure 119 When enabled for AT&T Work Voice, MMP must configure AT&T Work Voice back-end systems when new sites are created. The Site Billing Status tab will report sites that are ready for AT&T Work Voice users to be assigned. Only sites with a Billing State of Active can be used to assign users. 111

112 7. Audit / History MMP shows all recorded historical actions and events under the Audit/History tab. You can sort, filter and search this information in the same way as other pages in MMP. You cannot take any actions on the history items; the page is intended for auditing purposes only. Figure 120 Column Descriptions for Audit/History Table Subject Item Action Details Activity Date/Time Description Often the affected user s user name/ address or affected CTN Summary of the event Full details of the reported event Date/Time stamp for the event 112

113 8. Reports The Services tab provides access to an enterprise s AT&T Work Voice number report, the estimated OpenPeak Toggle container Data Usage by all enabled users in the enterprise, as well as AT&T Work Data Reporting. AT&T Work Voice Number Summary Report This screen displays the user details for all of the enterprise s AT&T Work Voice numbers that are assigned to a user. The top of the screen has a summary of the AT&T Work Voice number usage for the enterprise. Figure 121 Click on the Export button to export all of the contents of the AT&T Work Voice Number Report to a CSV file. Column Descriptions for AT&T Work Voice Number Report Table Item AT&T Work Voice # User User First User Last Department Status AT&T Work Voice number Description address for users who have an AT&T Work Voice number assigned Will be blank if the number is unassigned, and is available for user assignment First name of the user who has an AT&T Work Voice number assigned Will be blank if the number is unassigned, and is available for user assignment Last name of the user who has an AT&T Work Voice number assigned Will be blank if the number is unassigned, and is available for user assignment Department associated with a user who has an AT&T Work Voice number assigned Will be blank if the number is unassigned, and is available for user assignment AT&T Work Voice status for a user who is associated an the AT&T Work Voice number Will be blank if the number is unassigned, and is available for user assignment Table

114 Data Usage This screen displays a breakdown of the estimated data consumption for each device s OpenPeak Toggle container in the enterprise. You can display a reduced set of users by filtering the results via the table dropdown filters. The current month is the Usage Period default. You can use the Usage Period fields to expand the usage reporting by up to six months. This table shows all estimated business data usage within the OpenPeak Toggle container. MMP displays the estimated data usage for each installed app, and categorizes them into Wi-Fi, cellular network, and roaming usage. Note: Data Usage is only estimated for OpenPeak Toggle enabled devices, and such estimates may be different from the actual amount billed. Figure 122 Column Descriptions for Data Usage Table Item User Name Department User Phone# WV Status D-Dom I-Int l Allowance Type Wifi Cellular Roaming Total Actions Description User s first and last names User s department within the enterprise User s phone number AT&T Work Voice status for the device's user. AT&T Work Data allowances Domestic vs International designator If AT&T Work Data is provisioned the User s Domestic and/or International AT&T Work Data allowance is listed. If AT&T Work Data is NOT provisioned User s Domestic AT&T Work Data status. If AT&T Work Data is provisioned the type of allowance s provisioned. Will be blank if AT&T Work Data is NOT provisioned Estimated Wi-Fi data usage in MB for the selected time period Estimated cellular data usage in MB for the selected time period Estimated data usage while roaming for the selected time period Total estimated data usage in MB for the selected time period Quick action icons for the View User and Device Data Usage (usage broken down by applications within the container) Table

115 Device Data Usage This screen below displays the estimated data usage for an individual user s device within the OpenPeak Toggle container. MMP displays the estimated data usage for each installed app, and categorizes them into Wi-Fi, cellular network, and roaming usage. Note: Data Usage is only estimated for OpenPeak Toggle enabled devices, and such estimates may be different from the actual amount billed. Column Descriptions for Estimated Device Data Usage Table Item App Name Wifi Cellular Roaming Total Description The name of the application installed on the device The estimated amount of Wi-Fi data usage by the installed app The estimated amount of cellular network data usage by the installed app The estimated amount of cellular roaming data usage by the installed app The total estimated amount of data usage by the installed app Table 39 AT&T Work Data Reporting This screen displays AT&T Work Data details across the enterprise, starting with a breakdown of how many CTNs have an AT&T Work Data allowance assigned. Billing details are directly below the allowance counts. The remainder of the page reports details of how many of each type of allowance is assigned. Figure 123 AT&T Work Data Pool Report Clicking the Pool Details button from the screen above navigates the Admin to the AT&T Work Data Pool Report. This page displays all Rate Plan Pool details for the enterprise. 115

116 Figure

117 9. Troubleshooting AT&T Work Voice Troubleshooting Wi-Fi Configuration AT&T Work Voice is a business voice application for mobile devices. As a mobile Over-The-Top (OTT) VoIP application, calls can be made via Wi-Fi or cellular networks (4G LTE and/or 3G UMTS). The following specific requirements must be met to provide the best possible quality. Mobile Device Wi-Fi Support Mobile devices should support Wi-Fi capability: a b g preferred n preferred ac preferred Firewall Configuration AT&T Work Voice requires Internet access to its servers. Specifically, the following is required: FW policy to enable ports 443 for TLS protocol, for SIP and HTTPS traffic. FW policy to enable ports for destination IP , for RTP/Media traffic. Wi-Fi networks can be public or private, as long as the user has the ability to authenticate to that network (if it is secured). Quality Level Recommendations Network Parameter Recommended Value Maximum end-to-end delay between devices connected to the Wi-Fi network and the AT&T Work Voice servers, receiver device and Internet < 100ms Maximum Jitter < 20ms Maximum Packet Loss Rate 0.5% Bandwidth/call 120Kbps* Minimum Wi-Fi AP signal strength {Green preferred, Orange limit) Signal (dbm) Bandwidth (Mbps) Signal (dbm) Bandwidth (Mbps) 117

118 Table 40 In order to provide quality service for the AT&T Work Voice calls, the following is recommended: Wi-Fi AP site planning - for maximum signal strength End-to-end Quality of Service (QoS) tailored to VoIP/sensitive application and services Simulate a desired service load on an Access Point (AP) (i.e., the desired number of simultaneous calls per AP). Estimate the required BW per AP based upon the desired number of simultaneous calls per AP. Use the Wireless Multimedia (WMM) Classification of Voice or any other QoS technique to give AT&T Work Voice calls traffic precedence. Apply IP DSCP to WMM QoS mapping to preserve the same QoS end-to-end. How to send an AT&T Work Voice Trouble Report (from the Client Device) ios 1. Login to the client 2. Click Me 3. Select About 4. Click Help 5. Select Report a Trouble Android 1. Click the hardware Menu Button 2. Select Settings 3. Click Report a Trouble Information needed for the report 1. Description of the scenario that caused the defect 2. AT&T Work Voice Report ID # (auto-generated) 3. Device Model 4. OS Version 5. Time stamp of defect found 6. AT&T Work Voice Version 118

119 How to find your Device Model and OS version ios 1. Go to Settings 2. Click General 3. Select About Android (Most Devices) 1. Go to Settings 2. Click About Device 3. Select Status How to find the AT&T Work Voice Version ios 1. Open AT&T Work Voice 2. Sign In 3. Select Me 4. Click About 5. The Version Number should be on the top of the screen 119

120 10. Enterprise Admin FAQ What is MMP? MMP stands for Mobility Management Platform. MMP is AT&T s platform for supporting mobility solutions by providing a single integrated view of and access to multiple services. What browsers are supported? MMP supports Internet Explorer 8 and 9 browsers (compatibility mode must be turned off) and the latest versions of Firefox and Chrome browsers. What is an alert? An alert is a confirmation that MMP has detected that an event has occurred at the service level that requires further action. Examples of alerts include notice that a new user has been added or a policy violated. MMP can group (or map) similar alerts and give them a generic name that is consistent and easily recognizable, regardless of the source of the alert. MMP can harvest the alerts from the underlying services and group them together under the configured alert mappings. What is a BAN? BAN stands for the Billing Account Number (or Base Account Number), which enables AT&T systems to manage billing and information tracking. Various AT&T systems currently use two types of BANs to manage billing and information tracking: AT&T Work Data BAN and OpenPeak Toggle Enterprise License BAN. The relevant BANs should already be set up for your account. What is a FAN? Foundation Account Number used as a single data reference point for an enterprise, FANs act as a parent to one or more BANs. What is a CTN? A Customer Telephone Number, more commonly known as the cellphone number. What is an instance? An instance is a specific implementation of a given service. Within an enterprise account, multiple instances of a service may exist. MMP allows you to create each instance as a separate connection and to aggregate all the instances together in the MMP. What are services? Services are external applications that deliver information and functionality to the MMP. Services include separate applications such as OpenPeak Toggle, MobileIron, Airwatch, or Good. What is SSO? 120

121 Single Sign On. SSO is the ability to navigate directly from MMP to an instance on an underlying service without the need to manually log in to the service. Single sign-on can be initiated from many screens in MMP including the Users Dashboard, Devices Dashboard, and Alerts Dashboard. What is VAS? Value Added Services used interchangeably with Services. Why did the Enterprise Admin not receive a welcome ? The welcome could be in a spam folder; always check this folder if an expected does not arrive. If the is not in your spam folder, contact the AT&T MSS Application Support Desk ( ). How can I add a user to MMP? MMP s current release does not allow you to add users to the integrated service instances from the MMP portal. Users should first be added to the underlying services, and MMP will import them during the next scheduled synchronization. How can I add a device to MMP? MMP is currently not configured to allow Admins to add a single device to MMP (although you can assign a contact number [User Phone#] to a user in the User Directory). However, once an instance is added to MMP, this will import all users and their associated devices. How do I delete a User in MMP? MMP is not currently configured to allow Admins to delete a User via MMP. Access the underlying instance, and delete the user there. MMP will reflect the change after the next synchronization takes place. What happens if I delete a device? Enterprise Administrators cannot delete a device from MMP. Remove the device from the underlying instance first. MMP will reflect the change after the next synchronization takes place. Why can t I see any alerts for my Enterprise s devices? You must create alert mappings in order for MMP to harvest alerts from the underlying services. Do this in the Alerts Mapping tab of MMP. 121

122 Figure 125 In the Alert Type field, specify a generic category name for alerts of the specific nature. In the Description field, enter a description for the alert type. You can apply a priority level to each alert. Once an Alert Type is created, the alert has the status of Enabled, which means MMP polls for such alerts. The Mapping Attribute information determines what information MMP uses from which underlying service to detect the alert. It is possible to map multiple services and multiple API values for each given service, against a particular alert type. How can I delete an alert? You cannot delete alerts from MMP. Go to the Alert Viewer tab and click Accept for an alert or for multiple alerts. Once accepted, MMP removes the alert(s) from the list, and archives the alert(s). How can I get an out to all my iphone users? In the Create Notification screen, you can broadcast notification s to groups of users by applying the desired filters under the distribution options for Department, Device, and Operating System. To send an to all iphone users, populate the Operating System field with ios, and the Device field with IPHONE, and ensure that the Send checkbox is ticked. You can reach the Create Notification screen by clicking on the Create Notification link in the Actions dropdown list, or by clicking on the Send Notification icon in the Alerts table, User Directory table, or Device Inventory table. 122

123 Figure 126 Figure 127 How can I add more licenses to my service instances? Enterprise Administrators cannot add (or delete) any service or instance licenses. How can I add more departments to my Enterprise? Add departments by clicking on the Create Department link in the Actions drop-down list. 123

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