Using Avaya Control Manager Central License and Traffic Tracker

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1 Using Avaya Control Manager Central License and Traffic Tracker Release Issue 1 July 2017

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4 Contents Chapter 1: Introduction... 6 Purpose... 6 Central License and Traffic Tracker overview... 6 Systems supported with License Tracker... 6 Architecture... 7 Chapter 2: Configuring the tracker for supported systems... 9 Chapter 3: Setting up Control Manager for and SNMP notifications Notification overview message format SNMP message format Configuring notification addresses and rules Configuring SMTP settings Running the Control Manager Notification Service Chapter 4: License usage reports Viewing real-time license status Viewing the historical peak license usage report Viewing the historical daily license usage report Viewing the historical daily license comparison interval report Exporting historical report data to a CSV file Chapter 5: Trunk reports Enabling trunk tracking Viewing historical trunk data for a single day Viewing historical trunk data for two different days Viewing trunk measurements Exporting historical report data to a CSV file Chapter 6: Processor occupancy reports Viewing the historical Communication Manager daily processor occupancy Viewing Communication Manager processor occupancy measurements Exporting historical report data to a CSV file Chapter 7: Managing WebLM product licenses Adding a new license type Cannot view WebLM licenses in License Tracker Chapter 8: Managing the database structure Table name: License_Usage_Tracker_History Table name: License_Tracker_WebLM_Products Table name: Traffic_Measure_Trunks_History Table name: Traffic_Measure_Occupancy_History Appendix A: Resources July 2017 Using Control Manager Central License and Traffic Tracker 4

5 Contents Documentation Finding documents on the Avaya Support website Training Viewing Avaya Mentor videos Support Using the Avaya InSite Knowledge Base July 2017 Using Control Manager Central License and Traffic Tracker 5

6 Chapter 1: Introduction Purpose This document describes the features, capabilities, and procedures administrators use to access the Avaya Control Manager Central License and Traffic Tracker features. Central License and Traffic Tracker overview Control Manager Central License and Traffic Tracker provides the following capabilities: Offers centralized usage with License Tracking. Provides a centralized view to track enterprise license usage with historical tracking across the systems that are integrated with Control Manager. Provides tracking of enterprise usage history over a defined time period. For example, if Monday is the busiest day of the call taking week, you can view the last five days of the Elite Agents in use. Supports traffic tracking for trunks and Communication Manager processor occupancy. Allows sending alerts and notifications on license usage or peaks so that you can be alerted of the potential need to buy as you get close to your current or budgeted in use quantities. Supports the concept of Tenant (Cost Center) Based License Assignment. Supports licensing reports across different time zones. Systems supported with License Tracker Control Manager supports license tracking for the following products: Avaya Aura Communication Manager Avaya Aura Application Enablement Services Avaya Aura Contact Center Avaya Aura Call Center Elite July 2017 Using Control Manager Central License and Traffic Tracker 6

7 Architecture Avaya Interaction Center Avaya IQ Avaya Call Management System Avaya Proactive Contact Avaya Modular Messaging Avaya Aura Communication Manager Messaging Avaya Dialog Designer Avaya Aura Orchestration Designer Avaya Aura Experience Portal Avaya Aura Call Center Elite Multichannel Note: To ensure correct compatibility, see the latest Control Manager compatibility matrix. Architecture The following illustration describes the architecture of the central license tracker: July 2017 Using Control Manager Central License and Traffic Tracker 7

8 Introduction Component Installed as Description License Tracker Windows service: ACCCM License Tracker This service tracks the license usage in the different systems. Database Part of the Control Manager Database This service stores the license tracking history. Reporting Interface Website This service includes a website for users to view the license tracking history through a graphical user interface. The Control Manager License Tracking Service, introduced with Control Manager, uses a set of connectors to track license usage across systems that are part of the Avaya environment. The following illustration shows an example of an environment that includes the following systems and is expected to be the most frequently used systems: Avaya Aura Communication Manager Avaya Call Management System Avaya Aura Contact Center Avaya Aura Application Enablement Services The license usage data is stored in the Control Manager database. The history length is configurable for each system. You can control the length from the Control Manager administrative interface. July 2017 Using Control Manager Central License and Traffic Tracker 8

9 Chapter 2: Configuring the tracker for supported systems Before you begin Confirm that any systems you want to track are already configured with connections to the Control Manager system. For more information about configuring connections, see Configuring Avaya Control Manager. Procedure 1. Navigate to Configuration > Licenses > License Tracker Settings. The system displays the License Tracking Settings page. 2. Click Add. The system displays the License Tracking Settings Add page. 3. Administer the following parameters: Field Description Values Product Name Select the system that you want to monitor with the license tracking tool. CM Communication Manager AES Application Enablement Services AACC Avaya Aura Contact Center CCE Call Center Elite AIC Interaction Center IQ Avaya IQ CMS Call Management System PC Proactive Contact AMM Avaya Aura Messaging MM Modular Messaging CMM Communication Manager Messaging DD Dialog Designer and Orchestration Designer Table continues July 2017 Using Control Manager Central License and Traffic Tracker 9

10 Configuring the tracker for supported systems Field Description Values VP Voice Portal or Experience Portal Alias Tracking History (days) Enable Note: Enter a unique name for the license tracker being assigned to a system. The number of days to store historical data in the Control Manager database. For example, if you set this value to 2, then Control Manager keeps the license tracking history for the last 48 hours. Enables or disables license tracking for the selected system. POM Proactive Outreach Manager (not supported in this release) EMC Call Center Elite Multichannel 1-N days Select this option to enable license tracking for the product. You can temporarily disable license tracking using this option. The WebLM fields are not displayed for the Communication Manager and CMS products. WebLM Address WebLM Version Tracking Interval (minutes) The URL that points to the WebLM server of the tracked system. This field is relevant only for WebLM enabled systems and are different for every system. The version number of WebLM being used by the selected product. The time interval in minutes that Control Manager is connected to the tracked system to retrieve the license information. For example, if you set this value to 2, then Control Manager connects every 2 minutes to the tracked system and saves the license usage into the Control Manager database. In a time period of 24 hours Control Manager stores 24*15*x (license For example: WebLM/LicenseServer <ServerName> is the server name of an Application Enablement Services server. 1-N minutes Table continues July 2017 Using Control Manager Central License and Traffic Tracker 10

11 Field Description Values types) records in the Control Manager database WebLM Username WebLM Password CM CMS Note: Enter the username to access WebLM. Enter the password to access WebLM. The following field is only displayed when the Product Name field is CM. Note: Provides the drop-down list of the administered Communication Manager systems. Select a Communication Manager system from the list. The following fields are only displayed when the Product Name field is CMS. Command Delay (milliseconds). 4. Click Save. Note: Provides the drop-down list of the administered CMSs. Defines the amount of delay for commands sent between Control Manager and CMS. Select a CMS from the list. 1-N milliseconds (5,000 is default) To edit an existing record, double-click the relevant row from the list of the records. Edit the required details of the record and click Save. July 2017 Using Control Manager Central License and Traffic Tracker 11

12 Chapter 3: Setting up Control Manager for and SNMP notifications Related links Notification overview on page 12 message format on page 13 SNMP message format on page 13 Configuring notification addresses and rules on page 14 Configuring SMTP settings on page 15 Running the Control Manager Notification Service on page 16 Notification overview With the Control Manager Central License and Trunk Tracker tool, you can receive automatic notifications based on thresholds that you define in the application. Control Manager supports the following notifications: messages SNMP messages The following diagram shows an example of the Notification generation flow in Control Manager: July 2017 Using Control Manager Central License and Traffic Tracker 12

13 message format message format The format of the message is as follows: Hello, The [license name] has exceeded the defined threshold of [threshold] of [MAX Capacity] in [system name]. Avaya Control Manager License Tracker Where: [license name] is the type of license that is used. For example, AES Basic TSAPI. [threshold] is the defined threshold. For example, 100. [MAX Capacity] is the maximum number of licenses that can be used. [system name] is the name of the system. For example, AES. SNMP message format The format for the SNMP message is as follows: The {0} has exceeded the defined threshold of {1} of {2} in {3}. Where: {0} is the license name, for example, Inserted Digit Strings and AD Entries Per System. {1} is the fired threshold ID. {2} is the license maximum capacity (limit). July 2017 Using Control Manager Central License and Traffic Tracker 13

14 Setting up Control Manager for and SNMP notifications {3} is the system name, for example, Communication Manager, CMS, or AES. Configuring notification addresses and rules Procedure 1. Navigate to Configuration > Licenses > Licenses Tracker Notifications. The system displays the list of any notifications already administered. Notification Address 2. To add a new notification, click Add. Note: To edit an existing notification, double-click the notification or select the check box for the notification and click Edit. The system displays the Licenses Tracker Notifications Add page. 3. In the Notifications field, do one of the following: Select the SNMP option and administer the following parameters: - In the IP address field, enter the IP address of the SNMP server. - In the Port field, enter the port number of the SNMP server. - In the Template field, click the desired license threshold template. Select the option and administer the following parameters: - In the address field, enter the address of the user who should get notifications. - In the Template field, click the desired license threshold template. Note: and SNMP notifications have separate templates. 4. Click Save. Notification Rules 5. To set up notification rules, click the Notification Rules tab. 6. Click Add. The system displays the Licenses Tracker Notifications Edit page. 7. Administer the following parameters: In the System field, select the system that you want to monitor for notifications. In the Type field, select the type of license tracker notification. July 2017 Using Control Manager Central License and Traffic Tracker 14

15 Configuring SMTP settings In the Server Type field, select a system that is monitored for the notifications. In the License Type field, select a license. In the Qualifier field, select a mathematical qualifier. For example, <,>,=,<>,<=,>= In the Threshold field, enter the license threshold. 8. Click Save to add the notification threshold. Configuring SMTP settings About this task To allow Control Manager Central License Tracker to send notifications, you must configure an SMTP gateway that Control Manager uses. Procedure 1. Navigate to Configuration > Services > Notification Server. The system displays any notification servers already administered. 2. Double-click the notification server that you want to edit. 3. Select the SMTP Parameters tab. The system displays the following page: 4. Administer the following parameters: In the SMTP Host field, enter the IP address or the Host name of your SMTP server. In the SMTP Port field, enter the port number that is used by your SMTP server. The default port number is 25. In the SMTP SSL? field, click one of the following options: - True: SSL is required for SMTP connectivity. July 2017 Using Control Manager Central License and Traffic Tracker 15

16 Setting up Control Manager for and SNMP notifications - False: SSL is not required for SMTP connectivity (default). In the SMTP Sender field, enter the address that is used to send s. In the SMTP Username field, enter the username for your SMTP server. In the SMTP Password field, enter the password for your SMTP server. 5. Click Save. Running the Control Manager Notification Service About this task Notification Service sends and SNMP notifications from Control Manager to external sources, such as mail servers or monitoring systems. By default, the system installs this service during the installation or upgrade of Control Manager. The notification architecture of Control Manager leverages a queue mechanism. The queuing platform is installed as a part of Control Manager and runs in a Tomcat application server. Before you begin Ensure that the Tomcat service is running on the Control Manager server. Procedure 1. Log on to the Windows system as an administrator. 2. Navigate to Start > Run. 3. Enter services.msc and press Enter. 4. Confirm that the Apache Tomcat 8 Service is running. If it is not running, right-click the service and select Start. 5. Confirm that the ACCCM Notification Service is running. If it is not running, right-click the service and select Start. 6. To test your configuration, open a web browser and browse to the following address: Note: Using localhost in this test URL assumes that you are logged on to the Control Manager server where Tomcat is installed. If you need to test another Control Manager server, use that server s actual address. The system displays the ActiveMQ page. 7. Click the Queues tab. The system displays the following page: July 2017 Using Control Manager Central License and Traffic Tracker 16

17 Running the Control Manager Notification Service The system displays the Notification queue with the number 1 in the consumer s column. July 2017 Using Control Manager Central License and Traffic Tracker 17

18 Chapter 4: License usage reports Control Manager allows you to view the real-time and historical information from the license tracker engine. Related links Viewing real-time license status on page 18 Viewing the historical peak license usage report on page 19 Viewing the historical daily license usage report on page 20 Viewing the historical daily license comparison interval report on page 21 Exporting historical report data to a CSV file on page 22 Viewing real-time license status The Control Manager License Tracker Dashboard is a real-time dashboard application that allows you to view real-time information of your license usage. The Dashboard has the following components: Filter You can filter on the system names or a specific license types. System license types For each system, you can select license types to display in the views. As you select or deselect each license type, the view refreshes to show the selected or deselected license type. The views do not show data for license types that have no data. Views You can display a chart or table. Each view shows the number of licenses used, available, and the total number of licenses. Refresh rate You can set the refresh rate to 30, 60, or 90 seconds. Print You can print the chart or table view. The following is an example of a Chart View: July 2017 Using Control Manager Central License and Traffic Tracker 18

19 Viewing the historical peak license usage report The following is an example of a Table View: Viewing the historical peak license usage report Procedure 1. Navigate to License Tracker > Historical Reports. 2. In the Select Report Type drop-down menu, select the License report type. 3. In the Select a Report Name drop-down menu, select the Peak License Usage for Day report. July 2017 Using Control Manager Central License and Traffic Tracker 19

20 License usage reports 4. In the Select a System drop-down menu, select the Communication Manager system you want to check. The system displays a list of available licenses. 5. Select the licenses that you want to include in the report. 6. In the Calendar field, enter the date you want to check. 7. Click the Filter button. The system displays the report data in a tabular format similar to the following example: Important: Use left and right scrolling to see all of the license data for the different license types. Use the left and right arrow buttons to step through the pages to see data for the full 24- hour day. Viewing the historical daily license usage report Procedure 1. Navigate to License Tracker > Historical Reports. 2. In the Select Report Type drop-down menu, select the License report type. 3. In the Select a Report Name drop-down menu, select the Intra Daily License Usage report. 4. In the Select a System drop-down menu, select the Communication Manager system you want to check. July 2017 Using Control Manager Central License and Traffic Tracker 20

21 Viewing the historical daily license comparison interval report The system displays a list of available licenses. 5. Select the licenses that you want to include in the report. 6. In the two Calendar fields, enter the date or date range you want to check. 7. Click the Filter button. The system displays the report data in a tabular format similar to the following example: Important: Use left and right scrolling to see all of the license data. Viewing the historical daily license comparison interval report Procedure 1. Navigate to License Tracker > Historical Reports. 2. In the Select Report Type drop-down menu, select the License report type. 3. In the Select a Report Name drop-down menu, select the License Comparison Interval report. 4. In the Select a System drop-down menu, select the Communication Manager system you want to check. The system displays a list of available licenses. 5. Select the licenses that you want to include in the report. 6. In the Calendar fields, enter the two dates you want to check. July 2017 Using Control Manager Central License and Traffic Tracker 21

22 License usage reports 7. Click the Filter button. The system displays the report data in a tabular format similar to the following example: Important: Use left and right scrolling to see all of the license data for the different license types. Use the left and right arrow buttons to step through the pages to see data for the full 24- hour day. Exporting historical report data to a CSV file About this task You can export the Control Manager License Tracker historical reports to a file using the CSV format. Use the following steps to export the License Tracker reports to a CSV file. Procedure 1. Navigate to License Tracker > Historical Reports. 2. Generate a historical report. 3. Click the Export to CSV button. The system displays an option to save the CSV file to the local system. 4. Click Save to export the CSV file to the local directory. July 2017 Using Control Manager Central License and Traffic Tracker 22

23 Chapter 5: Trunk reports Control Manager Central Traffic Tracker provides centralized tracking of all trunk traffic in the deployment. You can view the reports, print the reports, and export report data to a CSV format file. Related links Enabling trunk tracking on page 23 Viewing historical trunk data for a single day on page 26 Viewing historical trunk data for two different days on page 26 Viewing trunk measurements on page 27 Exporting historical report data to a CSV file on page 22 Enabling trunk tracking Procedure 1. Navigate to Configuration > Team Engagement > Communication Manager. The system displays a list of administered Communication Manager systems. 2. Double-click the Communication Manager system for which you want to enable trunk and occupancy reports. The system displays the Communication Manager Edit page. 3. Select the Trunk Reports tab. 4. In the Track Traffic field, click Yes. 5. In the History Length (days) field, enter the number of days to store the history of the trunk tracking information. 6. Click Save. 7. Log on to the Windows user interface as administrator. 8. Open the Sync Application using the following command: \\Program Files (x86)\avaya\avaya Control Manager\Services\ACM Synchronizer\NAV360_Synchronizer.exe The system displays the following page: July 2017 Using Control Manager Central License and Traffic Tracker 23

24 Trunk reports 9. In the Objects to synchronize pane, click Trunk. Note: 10. Click Start. Note: Synchronization is a one-time task. 11. In the Control Manager Web interface, navigate to Configuration > Team Engagement > Communication Manager. 12. Double-click the Communication Manager system for which you want to enable trunk and occupancy reports. The system displays the Communication Manager Edit page. 13. Select Trunk Management. The system displays a list of trunk groups. 14. Select the trunk required for Traffic Measurement and click Edit. 15. In the Tracked field, select Yes. 16. Click Save. 17. On the Trunk Management page, click Save. 18. Perform the following steps to administer trunk tracking on the Communication Manager system so that Control Manager tracks each trunk that requires tracking: Using the change trunk-group command, set the Measured option on Page 3 to internal measurements at a minimum. See the following example: July 2017 Using Control Manager Central License and Traffic Tracker 24

25 Enabling trunk tracking Using the change meas-selection trunk group command, enter the trunk number for each trunk group, up to 75 trunks per trunk group, that are to be tracked. See the following example: 19. Log on to the Windows user interface as administrator. 20. Click Start > Run. 21. Enter the following command: services.msc 22. Right-click the ACCCM Tracker License service and select Start. July 2017 Using Control Manager Central License and Traffic Tracker 25

26 Trunk reports The system starts to track the Trunk Data and Communication Manager processor occupancy information. The tracking is done every hour. Viewing historical trunk data for a single day Procedure 1. Navigate to License Tracker > Historical Reports. 2. In the Select Report Type drop-down menu, select the Trunk report type. 3. In the Select a Report Name drop-down menu, select the Intra Daily Trunk report. 4. In the Select a Location drop-down menu, select the Communication Manager system you want to check. 5. In the Select a Trunk drop-down menu, select the trunk you want to check. 6. In the Calendar field, enter the date you want to check. 7. Click the Filter button. The system displays the report data similar to the following example: Viewing historical trunk data for two different days Procedure 1. Navigate to License Tracker > Historical Reports. July 2017 Using Control Manager Central License and Traffic Tracker 26

27 Viewing trunk measurements 2. In the Select Report Type drop-down menu, select the Trunk report type. 3. In the Select a Report Name drop-down menu, select the Intra Daily Comparison report. 4. In the Select a Location drop-down menu, select the Communication Manager system you want to check. 5. In the Select a Trunk drop-down menu, select the trunk you want to check. 6. In the Calendar fields, enter the first and second dates you want to check. The dates do not have to be consecutive. 7. Click the Filter button. The system displays the report data similar to the following example: Viewing trunk measurements Procedure 1. Navigate to License Tracker > Measurement Reports. 2. In the Select Report Type drop-down menu, select the Trunk report type. 3. In the Location drop-down menu, select the Communication Manager system for which you want measurement reports. 4. In the Select Trunk drop-down menu, select the trunk for which you want measurement data. 5. Click the Filter button. The system displays the report data similar to the following example: July 2017 Using Control Manager Central License and Traffic Tracker 27

28 Trunk reports When you select one of the trunks, the system loads a table with the trunk information and a chart that shows the trunk processing during the day. The term Switch means a Communication Manager system. The information is taken from the following Communication Manager Measurement screen that displays trunk group measurements: The information is stored in the Control Manager database in a table named Traffic_Measure_Trunks_History. For more information about the different fields and values, see the Communication Manager documentation. July 2017 Using Control Manager Central License and Traffic Tracker 28

29 Exporting historical report data to a CSV file Exporting historical report data to a CSV file About this task You can export the Control Manager License Tracker historical reports to a file using the CSV format. Use the following steps to export the License Tracker reports to a CSV file. Procedure 1. Navigate to License Tracker > Historical Reports. 2. Generate a historical report. 3. Click the Export to CSV button. The system displays an option to save the CSV file to the local system. 4. Click Save to export the CSV file to the local directory. July 2017 Using Control Manager Central License and Traffic Tracker 29

30 Chapter 6: Processor occupancy reports Control Manager Central Traffic Tracker provides centralized tracking of processor occupancy for all Communication Manager systems in the deployment. You can view the reports, print the reports, and export report data to a CSV format file. Related links Viewing the historical Communication Manager daily processor occupancy on page 30 Viewing Communication Manager processor occupancy measurements on page 31 Exporting historical report data to a CSV file on page 22 Viewing the historical Communication Manager daily processor occupancy Procedure 1. Navigate to License Tracker > Historical Reports. 2. In the Select Report Type drop-down menu, select the Occupancy report type. 3. In the Select a Report Name drop-down menu, select the Intra Daily Occupancy report. 4. In the Select a Location drop-down menu, select the Communication Manager system you want to check. 5. In the Calendar field, enter the date you want to check. 6. Click the Filter button. The system displays the report data similar to the following example: July 2017 Using Control Manager Central License and Traffic Tracker 30

31 Viewing Communication Manager processor occupancy measurements Viewing Communication Manager processor occupancy measurements Procedure 1. Navigate to License Tracker > Measurement Reports. 2. In the Select Report Type drop-down menu, select the Occupancy report type. 3. In the Location drop-down menu, select the Communication Manager system for which you want measurement reports. 4. In the Select Hours drop-down menu, select the hours for which you want measurement data. 5. Click the Filter button. The system displays the report data similar to the following example: July 2017 Using Control Manager Central License and Traffic Tracker 31

32 Processor occupancy reports The Occupancy Measurements screen includes information on an hourly basis from the tracked Communication Manager system. When you select one of the hours the system loads a table with the occupancy information within that hour in the middle panel and the charts on the right panel displays the static occupancy and call processing occupancy values. This information is taken from the following Communication Manager Measurement screen: July 2017 Using Control Manager Central License and Traffic Tracker 32

33 Exporting historical report data to a CSV file Exporting historical report data to a CSV file About this task You can export the Control Manager License Tracker historical reports to a file using the CSV format. Use the following steps to export the License Tracker reports to a CSV file. Procedure 1. Navigate to License Tracker > Historical Reports. 2. Generate a historical report. 3. Click the Export to CSV button. The system displays an option to save the CSV file to the local system. 4. Click Save to export the CSV file to the local directory. July 2017 Using Control Manager Central License and Traffic Tracker 33

34 Chapter 7: Managing WebLM product licenses Related links Adding a new license type on page 34 Cannot view WebLM licenses in License Tracker on page 35 Adding a new license type Before you begin Get the Product IDs and product feature names from WebLM before adding them in Control Manager. Procedure 1. Navigate to Configuration > Licenses > License Tracker WebLM Products. The system displays the License Tracker WebLM Products List page: 2. Click Add. July 2017 Using Control Manager Central License and Traffic Tracker 34

35 Cannot view WebLM licenses in License Tracker The system displays the License Tracker WebLM Products Add page. 3. In the License Type ID field, enter the WebLM license type ID. The WebLM license type ID must match the product ID in WebLM. 4. In the Product Name field, enter the product name of the license that you want to add. 5. Click Save. 6. Click the WebLM Feature Management tab. 7. Click Add to add the relevant license features for this product. 8. Click Save. 9. Repeat Steps 7 and 8 to add more features. Cannot view WebLM licenses in License Tracker Condition When using License Tracker, you cannot see any of the WebLM licenses. Cause This might be caused when the system environment variables cannot find the Java executable file. Use the following procedure to test and see if you need to update the system environment variables with the path to the Java executable file. Solution 1. Log on to the Windows system as root. 2. Open a command prompt window. 3. Enter the following command: where java One of the following will occur: If the system displays the proper path to the Java executable, this procedure will not fix the condition. Contact Avaya Support for assistance. If the system displays a not found message as shown below, continue with this procedure. July 2017 Using Control Manager Central License and Traffic Tracker 35

36 Managing WebLM product licenses 4. In Windows, navigate to Advanced System Settings > Environment Variables. 5. In the System variables section, locate the variable with PATH in its name and highlight it. 6. Select Edit. See the following example of the screens used to administer the environment variable. 7. Add the path for the Java executable to the PATH variable. Note: The Java path is usually found at: DRIVE:\Program Files (x86)\java\jrereleasenumber\bin 8. Click OK three times to save the change to the environment variable. July 2017 Using Control Manager Central License and Traffic Tracker 36

37 Cannot view WebLM licenses in License Tracker 9. Restart the server. 10. Test that you can now see WebLM licenses using License Tracker. July 2017 Using Control Manager Central License and Traffic Tracker 37

38 Chapter 8: Managing the database structure The Control Manager License and Traffic Tracker application stores the entire tracking history in the Control Manager database. If you want to generate your own customized reports from the tracker data, you must use SQL queries on the Control Manager database or use a third-party report generation tool, such as Microsoft Reporting Services, Business Objects, or Cognos. Note: Using a third-party reporting tool might affect the performance of the Control Manager system. The tables in this chapter show the structure of the Control Manager License and Traffic Tracker Tables. Related links Table name: License_Usage_Tracker_History on page 38 Table name: License_Tracker_WebLM_Products on page 39 Table name: Traffic_Measure_Trunks_History on page 39 Table name: Traffic_Measure_Occupancy_History on page 40 Table name: License_Usage_Tracker_History Column Name ID LUT_ID Server_License_Type_Id License_Type Create_date Usage_count Available_count Limit_count Description An internal unique identifier. An internal unique identifier. The System ID of the tracked system. The system name can be found in the License_Tracker_WebLM_Products table. The name of the tracked License. The date the record was created. The number of used licenses. The number of available licenses. The number of total licenses. July 2017 Using Control Manager Central License and Traffic Tracker 38

39 Table name: License_Tracker_WebLM_Products Table name: License_Tracker_WebLM_Products Column Name ID Server_license_type_id Product_Name Description An internal unique identifier. The unique identifier for the tracked system. The name of the system. Table name: Traffic_Measure_Trunks_History Column Name ID Location ID Date_hour Group_number Grp_size Grp_type Grp_dir Que_size Total_usage Maint_usage Total_seize Inc_seize Tandem_seize Grp_ovlf Call_qued Que_ovf Que_abd Out_srv Perc_ATB Perc_out_blk Description An internal unique identifier. The ID of the trunk location. The date and time of the tracking. The trunk number. Measurement information. Measurement information. Measurement information. Measurement information. Measurement information. Measurement information. Measurement information. Measurement information. Measurement information. Measurement information. Measurement information. Measurement information. Measurement information. Measurement information. Measurement information. Measurement information. July 2017 Using Control Manager Central License and Traffic Tracker 39

40 Managing the database structure Table name: Traffic_Measure_Occupancy_History Column Name ID Location ID Date_hour Staticocc Cp_occ Sm_occ Idle_occ Total_calls Tandem_calls Total_conn Intcom_atmpts Inc_attemps Out_atmtps Pnet_atmps Description An internal unique identifier. The ID of the trunk location within the Communication Manager. The date and time of the tracking. Communication Manager based measurement information. Communication Manager based measurement information. Communication Manager based measurement information. Communication Manager based measurement information. Communication Manager based measurement information. Communication Manager based measurement information. Communication Manager based measurement information. Communication Manager based measurement information. Communication Manager based measurement information. Communication Manager based measurement information. Communication Manager based measurement information. July 2017 Using Control Manager Central License and Traffic Tracker 40

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