Virtual Loaner Program

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1 IBM Virtual Loaner Program Virtual Loaner Program Creating and Managing a Reservation A Step-by-Step Guide

2 What is Available Today? (as of July, 2006) System p POWER4 & POWER5 dedicated (root access) resources: AIX 5.1, AIX 5.2, AIX 5.3 Red Hat Linux RHAS3 & RHEL3 & RHEL4 SuSe Linux SLES8 & SLES9 System i POWER5 dedicated (root access/qsecofr) resources: i5/os Hosted Linux (RHEL3 & 4, SLES9) and AIX5.3 i5/os v5r3, v5r4 System x Linux on BladeCenter Red Hat Linux RHEL4 SuSe Linux SLES9 2

3 Creating and Managing a Reservation 8 Steps to Creating a Reservation: 1. Log In 2. Accept Click-and-Accept Agreement (once every 6 months or when agreement ammended) 3. Verify User Information 4. Add a New Reservation - Promotional Code (optional only if one issued) 5. Selecting Start and End Date / Time 6. Add Resources 7. Confirm Configured Resources 8. Verify and Commit Reservation Confirmation Screen Managing your reservations: Prior to Reservation Active Detailed Reservation Information - Extend, End early, & Cancel functions 'Detailed Partition Information' - Reset partition, passwords, & Save Image functions 'Connection info' tab and resetting connection passwords function 'Images' management tab RED BOXES contain instructions BROWN BOXES contain additional information 3

4 Getting Started - Click on Reservation management tab to get started Have your PartnerWorld ID and password ready. Click on Register here to Register for Free Membership to PartnerWorld 4

5 Log In 1 Type in IBM ID and Password. Only IBM ID (formerly known as PartnerWorld ID) and Password will work here 5

6 Virtual Loaner Program Click-and-Accept Agreement 2 This first time through and whenever we update our Click-and-Accept Agreement you will need to read and accept our Terms & Conditions. Click below to continue. 6

7 User Information Verification 3 The first time you accept the click-through agreement you will be taken to a user profile page that allows you to input your address. Subsequently you can Select My profile to get to Your profile page to change your address. Verify and/or Fill in your address. (All notifications, user ids and passwords are sent to this address) When complete, Click Submit. 7

8 Add a New Reservation 4 Help text available by clicking these links Note: if you have multiple company associations with your IBM ID then please select a company. If Applicable, type in promotional code Click Create new reservation Note: Promotional codes are used for our marketing programs and to enable access to special HW or SW or nonstandard reservation features. This field is OPTIONAL if you don t have one, just click Create a new reservation To request a promotional code: If the VLP default resource quantities or reservation attributes are not adequate for your needs, then please send a request specifying your needs to vlp@us.ibm.com please allow up to 5 business days for response. 8

9 Selecting Start and End - Dates / Times 5 Fill in all Fields. Choose Start Date/Time Choose End Date/Time Start time can be as soon as 2:15 hours from present. Note: all times are displayed in your browser local time. Optional Start date can be changed by reservation system. Mandatory Selected Start date must be met. Click Add Resources to specify the resource configuration. 9

10 Adding Resources 6 Click on Standard image or Saved image. Standard Images show up here. Saved Images show up here. Default without promotional code is: up to 2 Root Access Partitions Up to 2 CPUs per Partition. If the defaults will not work for you, please send a request to vlp@us.ibm.com detailing what you need that is different from the defaults. Click Continue (repeat process to add more resources). 10

11 Confirming Configured Resources 7 Review configured resources and start and end dates. Click Check for availability. 11

12 Verify and Commit Reservation 8 Verify all information is correct. If not, then click Edit. Click Commit to finalize reservation Please Note: If resources are not available for the dates specified, and if Optional was selected for Start date option, then future dates to select from will be presented. If Mandatory was selected for Start date option, then the system will say that no resources were available and ask you to reselect. 12

13 Reservation Confirmation Screen Reservation was SUCCESSFUL Visit How to page for instructions on connecting to your reservation partition(s) Click My reservations to View Status or manage reservation(s) Please Note: The specified resources are reserved for your exclusive use and will be provisioned for you at the time you selected. As noted above, you should now receive an acknowledgement with your reservation details, however, the detailed connection information will not be available until your reservation is active. When your reservation is active you will receive a Reservation Active that describes how to connect to one of your gateways and login to your partition(s). To be prepared you should now visit our How to page for instructions on connecting to your partition(s). 13

14 Managing Your Reservation Prior to Reservation Active Your reservation status will be listed as In progress until the reservation is active. Until your reservation is active you can not perform any functions to that reservation. Should your status be listed as Error, this means that our provisioning automation has failed one of our support personnel will work to resolve this as soon as possible. Clicking on your project name at this time will take you to the detailed reservation information page. At this time the only function you can perform on your reservation is Cancel reservation. IP address information will not be available until reservation is active. 14

15 Managing Your Reservation Detailed Reservation Information Extend, End early, & Cancel functions Now that your reservation is Active status you can perform functions to manage your reservation by clicking on your project name to access the detailed reservation information. Clicking on the Res ID for one of your reservations will take you to the Detailed partition information page. From this page you can Extend, End early, or Cancel reservation. Note: you may only extend a reservation up to 20% of original reservation duration so a 14 day reservation can only be extended for 2 days. 15

16 Managing Your Reservation Detailed Partition Information Reset partition, OS, passwords, & Save Image functions From the detailed partition information page you can Reset partition (hard reset of the hardware use with caution), Reset OS (soft reset of the operating system). From the detailed partition information page you can also perform a Save image. Clicking on Save image will take you to the save your image page. From this page you can select either to Save now or to Save when reservation ends. Note: spaces are not permitted in the image name only letters, numbers, - or _. You can also Reset passwords (resets the user and root passwords). Use this function if you are able to connect to the VPN appliance or SSH gateway but are unable to connect to your reserved partition. 16

17 Managing Your Reservation Connection info tab and resetting connection passwords From the Connection information tab you can see the VPN appliance and SSH gateway IP addresses, User ID, and initial passwords. Note: If you have more than one company name associated with your IBM ID you must pay attention to which company your current reservation is associated with. You can Reset passwords to reset both the VPN appliance and SSH gateway passwords in the event that you are having difficulty connecting to the VPN appliance or SSH gateway. Note: it may take a few minutes for the VPN passwords to update on the appliance so please allow a few minutes prior to attempting to login to the VPN appliance after a Reset passwords. 17

18 Managing Your Reservation Images management tab Click on Delete to delete an image that you no longer need. Click on an Image name for additional image details. The Images tab allows you to see the images you currently have saved and to remove unwanted images. You may need to remove previous images to allow you to save an existing environment should you exceed the max saved images cap. See Notes on Remove function for image being used and IP address uniqueness. 18

19 Managing Your Reservation VLP Support To get support, which is currently monitored 7am-7pm US CT normal business days, click on the VLP support tab. As we deploy our Geo enablement we will be expanding supported hours. Next click on the Res ID for the reservation that you need help with. If you do not see your reservation listed then click on th no Res ID link 19

20 Managing Your Reservation VLP Support (continued) Indicate the primary method that you use to connect to the VLP Gateway. Fill out as much detail as you can to help us understand exactly what type of assistance you require in order for us to most effectively respond. After you click submit an request will be sent to the PMR (Problem Management Record) system and will be routed to the VLP Support Que to be answered first-come first-serve, typically within 4 hours during normal business hours. 20

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