STCP14-3 Issue 003 Customer Charging Enquiries

Transcription

1 STCP14-3 Issue 003 Customer Charging Enquiries STC Procedure Document Authorisation Company Name of Party Representative Signature Date National Grid Electricity Transmission plc SP Transmission Ltd Scottish Hydro-Electric Transmission Ltd Offshore Transmission Owners STC Procedure Change Control History Issue 1 13/10/2004 BETTA Go-Live version Issue 2 25/10/2005 Issue 002 incorporating PA034 and PA037 Issue 3 18/09/2009 Issue 003 incorporating changes for Offshore Regime 1 of 6

2 1 Introduction 1.1 Scope This process defines the data exchange required between the NGET and TOs for the purposes of charging enquiries This procedure applies to NGET and each TO For the purposes of this document, the TOs are: SPT; and SHETL; and Offshore Transmission Owners 1.2 Objectives The objective of this document is to provide for effective data exchange between NGET and TOs for the purposes of customer charging enquiries This process specifies the following: the responsibilities of NGET and the TOs in relation to charging enquiries; the requirements for exchange of information relating to charging enquiries; and the lines of communication to be used. 1.3 Background NGET will be responsible, inter alia, for the contractual interface with the Users, and will produce the GB Charging Methodologies and levy charges on Users for use of the National Electricity Transmission System. NGET will be the point of contact for enquiries from Users concerning charges billed by NGET. Users who receive bills from NGET will be referred in this STCP to as customers Enquiries from customers on charging issues may necessitate the provision of information from the TOs where NGET cannot otherwise answer the enquiry. 2 Key Definitions 2.1 For the purposes of STCP14-3: GB Charging Methodologies means the Statement of Use of System Charges, the Statement of the Use of System Charging Methodology and the Statement of the Connection Charging Methodology NGET Charging Contact is the named contact within NGET for charging issues as advised to TOs from time to time TO Charging Contact is the named contact within each TO for charging issues as advised to NGET from time to time. 2 of 6

3 3 Procedure 3.1 Customer Charging Enquiries The NGET Charging Contact will inform the TO Charging Contact by of any enquiry received from a customer that NGET cannot answer without input from the TO. The sample format for this is set out in Appendix B. NGET shall advise the customer when discussions with the TO are required prior to contacting the TO. Wherever possible NGET will request data in advance from the TO where it envisages it would other wise generate a customer enquiry The TO Charging Contact will the NGET Charging Contact upon receipt of the request in 3.1.1, to acknowledge receipt and to agree the format required. Five business days will be given for the production of data from the date of request unless a variation to this timescale is agreed by both NGET and the TO The TO will provide to NGET the information requested in in the format agreed within the timescales agreed. NGET is responsible for the manner in which the information is sent to the customer Where further queries are received by NGET from the customer resulting from the information provided by the TO, this procedure will begin once again from Where NGET requires supplementary information or has further queries of the TO the procedure will begin once again from NGET will provide all reasonable assistance to respond to any reasonable query from the TO regarding the information request from NGET The TO will provide all reasonable assistance to respond to any reasonable query from NGET regarding the information submitted to NGET by the TO. 4 Use of Substitute Data 4.1 Where no information is provided by the TO within the timescales agreed or the information is subject to dispute, NGET can use information that it believes to be the most accurate whilst the information is verified. 4.2 Where substitute information has been used this will be communicated to each relevant User and the TO. 3 of 6

4 Appendix A: Flow Diagram Note that the Process Diagrams shown in this Appendix A are for information only. In the event of any contradiction between the process represented in this Appendix and the process described elsewhere in this STCP, then the text elsewhere in this STCP shall prevail. STCP 14-3 Customer Charging enquiries External NGET TO Customer contact NGET with a Charging enquiry NGET receive enquiry from customer Yes Can enquiry be answered without input from TO? No Yes Customer receive response NGET respond to customer NGET the query to TO TO receive enquiry and acknowledge receipt End Yes NGET receives acknowledgement STCP 14-3 Customer charging en NGET & TO agree timescales and format for answering the query NGET/TO provide all necessary assistance to respond to any reasonable query from the other party Customer receive response No Is further information required? TO provides NGET with the information requested normally within 5 business days from date of request Does customer have further queries as a result of receiving the data? NGET receives response No End 4 of 6

5 Appendix B template Charging Enquiry under STCP 14-3 Request no.: (Format: YYYY/MM/DD/TO/????) To (at TO): From (at NGET): Contact at SO: Date of request: Date response required: User concerned: Site: Details of enquiry: 5 of 6

6 Appendix C: Abbreviations & Definitions Abbreviations SHETL SPT TO Scottish Hydro-Electric Transmission Limited SP Transmission Limited Transmission Owner or Offshore Transmission Owner Definitions STC definitions used: National Electricity Transmission System NGET User 6 of 6