Getting the most from your UFO. Welcome to Ultra Fibre Optic broadband. The devices you use. How you connect to the Internet

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2 Welcome to Ultra Fibre Optic broadband Congratulations you have made a great choice by installing TalkTalk Ultra Fibre Optic broadband into your home. UFO is truly out of this world - it delivers you speeds of 1000Mb per second through a pure fibre connection, direct to your home. That s 100x faster than standard broadband and future proofs your internet needs for years and years to come. Getting the most from your UFO To make the most of these amazing advances in Internet access there are a few things you need to know. Whilst UFO will deliver 1000Mb to your home the speeds you get can vary based on: The devices you use How you connect to the Internet The content you are accessing online

3 Max out your devices with UFO With UFO, you will be able to maximise the top speeds of all your devices, even the high-end tablets and laptops. But bear in mind that even these have limits to the speeds they can manage, often well below 1000Mb per second. UFO is the only network that can let you achieve maximum capability from all your devices. Even when all your family and friends are online at the same time you will all have the benefit of ultrafast to your devices. Approximate speed limits of popular devices: iphone 5 80 Mbps iphone Mbps ipad Air 80 Mbps ipad Air2 250 Mbps Galaxy S4 150 Mbps Galaxy S5 250 Mbps

4 WiFi convenience vs faster speeds Although WiFi gives you the convenience to use your mobile devices and laptops anywhere in your home, WiFi also means lower speeds. With UFO, you ll know you get the full power your WiFi can handle. TalkTalk give you our best available WiFi router to keep you going ultrafast. How you connect effects your speed: Wired Connection Geoff runs his business from home and uses a premium desktop PC connected directly to the router using an Ethernet cable. That means he gets the best possible speed from UFO. If Geoff ran a speed test, the expected result would be more than 900Mbps. Wireless Connection Jenny is downstairs browsing the internet for a new car on her high spec laptop but she likes the convenience of using WiFi, which means her speeds will be reduced. If Jenny ran a speed test, the expected result would be 300Mbps.

5 Top speeds for everyone in your home UFO provides enough speeds for many devices to run at the same time. This means you can have all your family and friends online at the same time, all browsing, surfing, streaming and downloading and you ll all get the most from your devices at ultrafast speeds. In home speeds will vary based on your device, how you connect to the internet and content being accessed UFO Super router UFO Home Port UFO delivers 1000Mb pure fibre in to your home Want to see what UFO can really do? Why not try streaming TV services like BBC iplayer or watch your favourite movie on Netflix and see just how quickly it starts to play and in HD. See just how quickly you can upload your photos, it will take just seconds. Open up a webpage and be amazed how quickly the images appear. Check out the highest quality video you can find. Search YouTube 4k video to see for yourself. Don t forget to set the video resolution on 2160/4K. Impressed? Now watch on several devices at the same time! Now that s ultrafast.

6 Match the speed of the internet UFO gives you more speed than you will ever need, allowing you to make the most of every kind of website you visit - providing those websites are fast enough. Along with ultrafast speeds comes rock-solid reliability With UFO you get another level of stability and reliability, the kind you only get with pure fibre all the way into your home, every centimetre. Unlike current broadband using phone lines never designed for internet use. UFO is designed to meet your internet needs for years to come. Ultra Fibre Optic right into your home: Your home

7 UFO has landed Welcome to the future of broadband: More than just ultrafast UFO is designed to meet your internet needs for years to come. Totally unlimited internet with no sneaky caps or extra charges, even at peak times. Need help? It s here There s plenty of help available 24/7 online. My Account This is your control centre. Track orders, check details, add a service, take care of a bill, all with a few clicks. You can even do some of this from your mobile when you download the My TalkTalk app. A reliable, rock solid connection that never lets you down. Free HomeSafe network level protection trusted by over 1 million TalkTalk homes. Service Centre UFO customers have a dedicated Service team based in the UK, please contact us on or go online at talktalk.co.uk/ufo-help

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9 Got a question? Got a question? Ask the community - Ask questions, get advice, share answers and help others at community. talktalk.co.uk TalkTalk Community Visit our help pages at talktalk.co.uk/ufo-help