Infinity Connect Guide for Administrators

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1 Intrductin Infinity Cnnect Guide fr Administratrs Abut Pexip Infinity and Infinity Cnnect Pexip Infinity is a distributed cnferencing platfrm. It prvides any number f users with their wn persnal Virtual Meeting Rms, as well as larger Virtual Auditriums, where they can hld cnferences and share presentatins. Participants can jin ver vice, vide and mbile frm virtually any type f cmmunicatins tl, such as Micrsft Lync r traditinal cnferencing endpints, fr a seamless meeting experience. Pexip Infinity als includes a gateway service, allwing end users t place pint-t-pint calls t ther endpints that use different prtcls and media frmats. The Pexip Infinity Cnnect clients enable access t these Pexip Infinity services: The Infinity Cnnect Web App is included as part f all Pexip Infinity deplyments. It is used t access Pexip Infinity services frm all f the majr web brwsers and prvides vice, vide, cntent sharing and viewing, chat, and cnference cntrl. The Infinity Cnnect desktp client is an installable client, supprted n Windws, OS X, and Linux. It prvides vice, vide, cntent sharing and viewing, chat, and cnference cntrl. The Pexip Mbile App (available fr ios and Andrid) prvides cnference cntrl and cntent viewing. Abut this guide This guide cvers the fllwing tpics frm the perspective f an administratr: Using a Virtual Meeting Rm t hst a cnference. Using Infinity Cnnect t call int a Virtual Meeting Rm r Virtual Auditrium, r t call anther persn directly. Using Infinity Cnnect t share cntent. Creating precnfigured links t cnferences via Infinity Cnnect. Using the Pexip Mbile App Pexip AS Versin 9.a April 2015 Page 1 f 24

2 Intrductin Infinity Cnnect guides fr end users We als publish a series f quick guides aimed at users f the Infinity Cnnect desktp client and users f the Infinity Cnnect Web App when used in different brwsers. These guides are available frm Custmizing the Infinity Cnnect Web App Yu can rebrand the styles and images used in the Infinity Cnnect clients. Yu can add a lg, a backgrund image and set the clrs t match yur wn crprate branding. Full details f hw t rebrand the Web App are in Infinity Cnnect Web App Custmizatin Guide. Using Infinity Cnnect frm utside yur netwrk In mst cases, yur Pexip Infinity deplyment will be lcated inside a private netwrk. If this is the case and yu wish t allw Infinity Cnnect users wh are lcated utside yur netwrk (fr example n anther rganizatin's netwrk, frm their hme netwrk, r the public internet) t cnnect t yur deplyment, nte that: Chrme, Firefx and Opera brwsers can cnnect t privately-addressed "n-premises" ndes via a reverse prxy and rute their media thrugh a TURN server (as they use the WebRTC prtcl). Internet Explrer and Safari brwsers need a direct TCP cnnectin t a Cnferencing Nde (as they use the RTMP prtcl and thus cannt use ICE/TURN). The Web App will attempt an encrypted RTMPS cnnectin first, but if that fails (typically due t certificate errrs), it will use an unencrypted cnnectin fr media. This means that Internet Explrer and Safari users cnnecting frm utside yur netwrk will nt be able t send r receive media. These users shuld cnnect ver VPN, r use anther brwser. Fr mre infrmatin, see Pexip Infinity Reverse Prxy and TURN Server Deplyment Guide Pexip AS Versin 9.a April 2015 Page 2 f 24

3 Using a Virtual Meeting Rm Using a Virtual Meeting Rm Abut Virtual Meeting Rms A Virtual Meeting Rm (VMR) is a persnal space that is always available fr users t meet with thers ver vide r audi, and share presentatins. It has a unique alias that all participants dial t jin the cnference, and it can ptinally be PIN-prtected. Jining the cnference Users d nt need t specially reserve the VMR r schedule a time fr the cnference because the VMR is always available fr their persnal use. When the participants want t meet in a Virtual Meeting Rm: 1. Frm an Infinity Cnnect client r their preferred vide endpints, they each dial the cnference alias. 2. If prmpted fr a PIN, they shuld enter an apprpriate Hst PIN r Guest PIN. These will be assigned by the administratr and shuld be advised t participants in advance f the cnference. The first Hst participant t jin will see their wn vide until anther participant jins. Guest participants will see a hlding screen until the first Hst arrives Pexip AS Versin 9.a April 2015 Page 3 f 24

4 Using a Virtual Meeting Rm Abut PINs, Hst and Guests Sme VMRs will use PINs fr extra security and in sme cases t distinguish between Hsts and Guests. If a VMR has ne PIN fr all participants, they will all have Hst privileges. If a VMR has different Hst and Guest PINs, each participant will have privileges based n the PIN they enter. Hst privileges If the first participant t jin the cnference is a Hst, they will be shwn their wn self view until anther Hst r Guest jins the cnference. If the cnference has a Hst PIN, participants wh enter the Hst PIN will be able t jin a cnference even if it is lcked. A minute r s after the last Hst has left, any remaining Guests will be autmatically discnnected. (Nte that administratrs can change the length f time befre Guests will be discnnected by ging t Platfrm cnfiguratin > Glbal settings > Guests-nly timeut.) Hsts can use Infinity Cnnect r the Pexip Mbile App t discnnect participants frm the cnference. Hsts can use Infinity Cnnect r the Pexip Mbile App t add participants t the cnference. Hsts can use Infinity Cnnect r the Pexip Mbile App t mute and unmute an individual participant, r all Guest participants simultaneusly. Hsts can use Infinity Cnnect r the Pexip Mbile App t lck and unlck a cnference, and t allw individual participants in t a lcked cnference. If the cnference is taking place in a Virtual Auditrium: The Pexip Infinity administratr may cnfigure the Virtual Auditrium s that Hsts see ther participants in a different layut t that seen by Guests. Guest privileges If any Guests enter the cnference befre a Hst has arrived, they will be shwn a hlding screen and hear a message advising them that they are waiting fr the cnference Hst. A minute r s after the last Hst has left, any remaining Guests will be autmatically discnnected. During this time, Virtual Auditrium Guests will be able t see ther Guests in the selected layut. (Nte that administratrs can change the length f time befre Guests will be discnnected by ging t Platfrm cnfiguratin > Glbal settings > Guests-nly timeut.) In additin, if the cnference is held in a Virtual Auditrium: Guest will nly be able t see the Hsts; they will nt be able t see ther Guests. Lcking a cnference and allwing participants t jin a lcked cnference If yu want t prevent any further participants frm jining a cnference after it has started, yu can lck it by either using the Administratr interface r using Infinity Cnnect. After a cnference has been lcked, participants wh are attempting t jin the cnference can be allwed in individually by participants already in the cnference. The impact f lcking depends n whether r nt the Virtual Meeting Rm r Virtual Auditrium being used has a Hst PIN. If the service des nt have a Hst PIN: Participants will be able t jin the cnference until it is lcked. After the cnference has been lcked, any further participants wh attempt t jin the cnference (including any autmatically dialed participants and manually-invited participants) will be held at the Waiting fr cnference hst screen. All participants wh are already in the cnference will be ntified f any participants wh are attempting t jin the lcked cnference, and will be able t allw the waiting participants t jin. When the cnference is unlcked, any participants wh are still waiting will autmatically jin the cnference Pexip AS Versin 9.a April 2015 Page 4 f 24

5 Using a Virtual Meeting Rm If the service has a Hst PIN: Hst and Guest participants will be able t jin the cnference until it is lcked. After the cnference has been lcked, participants wh enter the Hst PIN will be able t jin the cnference immediately - lcking des nt apply t them. After the cnference has been lcked, Guest participants (including any autmatically dialed participants and manually-invited participants wh have been given a rle f Guest) will be held at the Waiting fr cnference hst screen. All Hst participants wh are already in the cnference will be ntified f any Guest participants wh are attempting t jin the lcked cnference, and will be able t allw the waiting Guest participants t jin. When the cnference is unlcked, any Guest participants wh are still waiting will autmatically jin the cnference. Lcking using the Administratr interface T lck r unlck a cnference frm the Administratr interface: 1. Lg int the Pexip Infinity Administratr interface. 2. G t Status > Cnferences. 3. Frm the Service name clumn, select the cnference yu want t lck r unlck. 4. At the bttm left f the page, select Lck cnference r Unlck cnference as apprpriate. Lcking using Infinity Cnnect Hst participants using Infinity Cnnect can lck and unlck the cnference they are in by clicking n the cnference cntrl menu at the tp right f the rster and selecting Lck cnference r Unlck cnference as apprpriate: A "lcked" icn will appear next t the cnference avatar t indicate that the cnference is currently lcked. Allwing waiting participants t jin a lcked cnference When a new participant attempts t jin a lcked cnference, Hst participants in the cnference will be ntified that the participant is waiting t jin, and will see a red "waiting" icn next t the participant's avatar. T allw the participant t jin the lcked cnference they can click n the green telephne icn next t the participant's name: In the abve example, Bb is waiting t jin Alice's lcked VMR. Alice is a Hst, s can let him jin at any time by clicking n the green telephne icn next t Bb's name. Rejecting a request t jin a lcked cnference If a Hst des nt want a waiting participant t jin the cnference immediately, they have tw ptins: T reject the request cmpletely, the Hst participant must click n the red telephne icn next t the waiting participant's name. The waiting participant's call will be discnnected. T leave the participant at the waiting fr Hst screen, the Hst participant shuld d nthing. The waiting participant will remain at the waiting screen until: a Hst participant chses t let the waiting participant jin the cnference, r the cnference is unlcked (after which the waiting participant will autmatically jin the cnference), r the cnference finishes (after which the waiting participant's call will be discnnected) Pexip AS Versin 9.a April 2015 Page 5 f 24

6 Using Infinity Cnnect Using Infinity Cnnect Making a call using the Infinity Cnnect Web App We recmmend using a headset when using the Infinity Cnnect Web App. T make a call t a Virtual Meeting Rm r Virtual Auditrium, r t call anther persn directly: 1. Either: r Click n the link that was prvided by the cnference rganizer r yur system administratr. This link may autmatically prvide sme f the cnference infrmatin (such as the alias, and whether yu are a Hst r Guest). Yu will be prmpted t enter any remaining infrmatin nt prvided by the link. Open ne f the fllwing supprted brwsers: Ggle Chrme versin 27 and later Mzilla Firefx versin 20 and later Opera versin 23 and later Micrsft Internet Explrer versin 10 and later (requires Flash Player 11 and later ActiveX plug-in, and must nt be in Cmpatibility View) Apple Safari versin 6 and later (Mac OS X nly) (requires Flash Player 11 and later plug-in) D ne f the fllwing in the address bar: Enter the link t the Infinity Cnnect hme page that was prvided by yur system administratr r the cnference rganizer. Enter the IP address r dmain name f yur nearest Cnferencing Nde r reverse prxy, fllwed by /webapp/. Fr example, if the dmain name f yur reverse prxy is rp.example.cm, yu wuld enter rp.example.cm/webapp/. Yu will be presented with the Infinity Cnnect Web App hme page. 2. In the Cnference Alias r URI field, enter the alias f the Virtual Meeting Rm r Virtual Auditrium yu wish t jin, r the address f the persn yu wish t call directly. 3. Enter Yur name. When yu jin the cnference, this name will be shwn in the rster n the left f the screen. (The rster shws the names f all participants, and appears in all Infinity Cnnect clients.) 4. Select Cnnect. If yu get an Invalid cnference message, this is mst likely because the Cnference Alias r URI text was entered incrrectly. 5. If the Virtual Meeting Rm r Virtual Auditrium is PIN-prtected, yu may be prmpted t select whether t jin as a Hst r Guest, r asked t enter an apprpriate PIN. When yu have dne s, select Cnnect. 6. At the cnference welcme screen, t jin the cnference as a full audi and vide participant (i.e. t see and hear ther participants, chat, share and view any shared cntent, and cntrl the cnference if yu are a Hst), select CAMERA and MICROPHONE nw. Yu may be prmpted t allw the brwser t use yur camera and micrphne: Fr Chrme and Opera users, the first time yu cnnect t a particular Cnferencing Nde r dmain yu may see a message saying that the site wants t use yur camera and micrphne. Select Allw Pexip AS Versin 9.a April 2015 Page 6 f 24

7 Using Infinity Cnnect Fr Firefx users, yu will be asked t select the camera and micrphne t share. If yu select Always share yu will nt get the message again fr that Cnferencing Nde r dmain: Fr Internet Explrer and Safari users, Adbe Flash Player will ask fr permissin t access yur camera and micrphne. Select Allw and check the Remember bx: Yu may als need t select the micrphne and camera t use: 7. Select Cnnect. After a few mments yu will be cnnected t the cnference. Other jining ptins T jin the cnference with audi, presentatin and chat nly (i.e. t hear but nt see ther participants and have them hear but nt see yu; and t chat, share and view any shared cntent, and cntrl the cnference if yu are a Hst), at the cnference welcme screen select CAMERA and MICROPHONE nw. At the fllwing screen, frm the Bandwidth sectin select Audi nly and then select Cnnect. T jin the cnference with presentatin and chat nly (i.e. yu will nt see r hear ther participants and they will nt see r hear yu; but yu will be able t chat, share and view any shared cntent, and cntrl the cnference if yu are a Hst), at the cnference welcme screen select LATER. If yu chse this ptin, a blue banner will appear at the tp f the screen ffering the fllwing ptins: Start my CAMERA and MICROPHONE nw: this allws yu t use yur cmputer's camera and micrphne t cnnect t the cnference. call my VIDEO SYSTEM: this allws yu t use anther endpint t cnnect t the cnference. Yu culd use this ptin if yu want t use a meeting rm system fr audi and vide, while at the same time using Infinity Cnnect t chat and cntrl the cnference. If yu want t change the amunt f bandwidth the call will use (fr example, if yu are wrking remtely r using a lwbandwidth cnnectin), after selecting yur camera and micrphne chse an apprpriate ptin frm the Bandwidth drpdwn menu. Nte that a shrt time after the call is established, the bandwidth will be adjusted autmatically in respnse t actual netwrk cnditins Pexip AS Versin 9.a April 2015 Page 7 f 24

8 Using Infinity Cnnect Installing the Infinity Cnnect desktp client T install the Infinity Cnnect desktp client, g t and dwnlad and install the apprpriate file fr yur OS: Windws: pexip-infinity-cnnect_windws-ia32_<release>.msi. Click n this file t install the Infinity Cnnect desktp client autmatically. During the installatin prcess the Infinity Cnnect icn will be added t the desktp, and an entry will be added t the Windws registry t allw links prefixed with pexip: t pen autmatically in the Infinity Cnnect desktp client. OS X: pexip-infinity-cnnect_sx-ia32_<release>.zip. Unzip this file and mve it t the desired flder. Linux 32-bit: pexip-infinity-cnnect_linux-ia32_<release>.tar.gz. Unzip this file and mve it t the desired flder. Linux 64-bit: pexip-infinity-cnnect_linux-x64_<release>.tar.gz. Unzip this file and mve it t the desired flder. Making a call using the Infinity Cnnect desktp client T make a call t a Virtual Meeting Rm r Virtual Auditrium, r t call anther persn directly, using the Infinity Cnnect desktp client: 1. Open the client by clicking n the icn n yur desktp. The hme screen will pen: 2. Select Settings In the User name field, enter yur name. When yu jin the cnference, this name will be shwn in the rster n the left f the screen. (The rster shws the names f all participants, and appears in all Infinity Cnnect clients.) If yu leave the Default dmain field blank, yu will always have t enter a full address, including the dmain, fr the VMRs r peple yu wish t call. Hwever, if yu enter a dmain here, any addresses that d nt include a dmain will autmatically use this dmain. In the Vide surce and Audi surce fields, select the apprpriate camera and micrphne t use. If yu want t change the amunt f bandwidth the call will use (fr example, if yu are wrking remtely r using a lwbandwidth cnnectin), select an apprpriate Bandwidth. 3. Select Back. Nte that a shrt time after the call is established, the bandwidth will be adjusted autmatically in respnse t actual netwrk cnditins. 4. In the Jin bx, enter the alias f the Virtual Meeting Rm r Virtual Auditrium yu wish t jin, r the address f the persn yu wish t call directly. 5. Select Jin. 6. If the Virtual Meeting Rm r Virtual Auditrium is PIN-prtected, yu may be prmpted t select whether t jin as a Hst r Guest, r asked t enter an apprpriate PIN. When yu have dne s, select Cnnect. After a few mments yu will be cnnected t the cnference Pexip AS Versin 9.a April 2015 Page 8 f 24

9 Using Infinity Cnnect Using Infinity Cnnect in-call cntrls While the call is in prgress yu can perfrm the fllwing actins: View the vide image full screen/exit fullscreen Stp/start sending yur audi t ther participants Stp/start sending yur vide t ther participants Share yur screen with all ther participants Share images r PDFs with all ther participants Stp/start viewing the vide f yurself Access (and clse) the numeric keypad View a presentatin being shwn by anther participant Frm the tlbar at the bttm f the windw, select G full screen r Exit full screen. Frm the tlbar at the bttm f the windw, select Mute my micrphne r Unmute my micrphne. Frm the tlbar at the bttm f the windw, select Disable my camera r Enable my camera. (Available t Infinity Cnnect desktp client and Infinity Cnnect Web App via Chrme users nly) 1. Fr Chrme users, ensure that yu have enabled screen sharing. 2. Frm the tlbar at the bttm f the windw, select Start presenting. 3. Select Share yur screen and then select the windw r screen yu want t share. 1. Frm the tlbar at the bttm f the windw, select Start presenting. 2. At the Select cntent t present screen, select Share image r PDF. 3. Drag and drp the file(s) yu want t share int the Infinity Cnnect windw. Yu can add multiple files, and they can be a cmbinatin f images and PDFs. Each image will be cnverted int an individual slide, as will each page f each PDF. 4. Select Share image r PDF and use the left < and right > cntrls at the tp f the screen t scrll thrugh the slides. 5. T stp sharing the slides, frm the tlbar select Stp presenting. The vide f yurself that is being sent t ther participants is shwn at the tp right f the screen. T hide this, select the Hide self view icn at the tp right f the image. It will be replaced by a small Shw self view icn; select this t view yur image again. Frm the tlbar at the bttm f the windw, select Keypad. When a participant starts a presentatin, yu will autmatically see the cntent they are sharing as yur main image, and the image f the participants will reduce t a small windw at the tp left crner. Yu can tggle between viewing the presentatin and viewing the participants by clicking n the small vide windw. View a presentatin at a higher (r lwer) refresh rate When a participant is shwing a presentatin, by default yu receive it as a series f still images. This is suitable fr dcuments and screens being shared, but if the presentatin cntains a lt f mvement it may appear jerky. If this is the case, yu can elect t receive the presentatin in full mtin. T d this, frm the bttm right f the screen select click View full mtin presentatin. T return t the default view, select View still image presentatin Pexip AS Versin 9.a April 2015 Page 9 f 24

10 Using Infinity Cnnect View a list f ther cnference participants When using Infinity Cnnect, the left-hand side f the screen will display a list f all ther cnference participants. Yu can scrll thrugh this list, r use the search bx at the tp f the list, t view ther participants. Yu can shw and hide this rster by clicking n the Hide side bar < and Shw side bar > icns at the bttm right f the rster. Prevent/allw thers frm jining the cnference (Requires Hst privileges) Frm the tp left f the screen, select the menu cnference r Unlck cnference. icn and then select Lck The impact f lcking depends n whether r nt the Virtual Meeting Rm r Virtual Auditrium being used has a Hst PIN. Fr mre infrmatin, see Lcking a cnference and allwing participants t jin a lcked cnference. Add a participant t the cnference (Requires Hst privileges) 1. At the tp left f the screen, select the menu icn and then select Add a new participant. 2. At the prmpt, enter the address f the persn yu want t dial. 3. If yu want t use a prtcl ther than SIP (the default) select either H.323 r Lync. RTMP is typically used when cnnecting t a streaming r recrding service. 4. Select whether yu want the participant t have Hst r Guest privileges. 5. Select OK. Mute/unmute anther participant Muting all Guests (Requires Hst privileges) Frm the rster, t the right f the participant's name select Mute participant r Unmute participant. (Requires Hst privileges). Frm the tp left f the screen, select the menu all guests. icn and then select Mute Discnnect anther participant (Requires Hst privileges) Frm the rster, t the right f the participant's name select Discnnect participant. Discnnect all participants (including yurself) (Requires Hst privileges) Frm the tp left f the screen, select the menu Discnnect all participants. icn and then select Discnnect yurself frm the cnference View diagnstic infrmatin abut yur call Frm the tlbar at the bttm f the screen, select Discnnect. Frm the bttm right f the screen, select Call statistics Pexip AS Versin 9.a April 2015 Page 10 f 24

11 Using Infinity Cnnect Using Infinity Cnnect t share cntent Yu can use Infinity Cnnect t share cntent (images, PDFs, r what's n yur cmputer screen) with ther participants in the cnference r while yu are in a pint-t-pint call. If yu are already in a call using Infinity Cnnect, yu can share yur screen r share images and PDFs simply by clicking the icn. If yu are already in the call using anther vide endpint, yu can pen and use Infinity Cnnect just t share cntent - fr example, if yu have jined the cnference frm a meeting rm with a dedicated endpint, and yu want t shw a presentatin frm yur laptp withut wrrying abut finding and cnnecting the crrect cables. Yu can share images and PDFs using the Infinity Cnnect desktp client and the Infinity Cnnect Web App via any brwser; hwever, the ability t share what's n yur screen is supprted nly in: Infinity Cnnect desktp client Infinity Cnnect Web App via Chrme (requires the installatin f a Chrme extensin). Sharing yur screen Screen sharing is nly available t users f the Infinity Cnnect desktp client and Infinity Cnnect Web App via Chrme. T share yur screen: 1. Fr Chrme users, ensure yu have enabled screen sharing. 2. Frm the tlbar at the bttm f the screen, select Start presenting. The Select cntent t present screen will appear: 3. Select Share yur screen. The first time that yu use Infinity Cnnect via Chrme t share yur screen frm a cnference hsted at a particular dmain, a cnfirmatin windw will appear: Select OK t cnfirm that yu want t share yur screen Pexip AS Versin 9.a April 2015 Page 11 f 24

12 Using Infinity Cnnect 4. Select either the entire screen r the individual windw yu want t share, and then select Share. Sharing images and PDFs T share images and PDFs: 1. Frm the tlbar at the bttm f the screen, select Start presenting. The Select cntent t present screen will appear: 2. Select Share image r PDF. The Share slides screen will appear: 3. Drag and drp the file(s) yu want t share int the Infinity Cnnect windw. Yu can add multiple files, and they can be a cmbinatin f images and PDFs. Each image will be cnverted int an individual slide, as will each page f each PDF. 4. Select Share image r PDF and use the left < and right > cntrls at the tp f the screen t scrll thrugh the slides. 5. T stp sharing the slides, frm the tlbar select Stp presenting Pexip AS Versin 9.a April 2015 Page 12 f 24

13 Using Infinity Cnnect Using Infinity Cnnect just t share cntent If yu are in a Virtual Meeting Rm r Virtual Auditrium using an endpint ther than Infinity Cnnect and yu want t share cntent: 1. Open the Infinity Cnnect Web App r the desktp client and enter the details f the Virtual Meeting Rm r Virtual Auditrium yu wish t jin. 2. Select Cnnect. 3. At the welcme message, select LATER. This will cnnect yu t the cnference withut enabling yur camera r micrphne. 4. Frm the tlbar, select Start presenting. 5. Select whether yu want t Share yur screen (Infinity Cnnect desktp client and Infinity Cnnect Web App via Chrme nly), r Share image r PDF. Enabling screen sharing in Chrme Befre yu can use Infinity Cnnect via Ggle Chrme t share yur cmputer screen with ther cnference participants, yu must install the Pexip Screensharing Extensin (screensharing is nt currently available frm any ther brwser). T dwnlad the extensin: 1. G t and click n the link prvided there. This will take yu t the Pexip Screensharing Extensin n the Chrme web stre. 2. Dwnlad the extensin by clicking n the buttn at the tp right f the page. The fllwing cnfirmatin will appear: 3. Select Add. Yu are nw ready t share yur screen. Managing the Pexip Screensharing Extensin The Pexip Screensharing Extensin maintains a list f all f the dmains (r websites) that yu have allwed t use the extensin. T remve dmains frm this list: 1. G t chrme://extensins (type this in t yur Chrme brwser's address bar). 2. Select Optins under the Pexip Screensharing Extensin. 3. Select X by any dmain yu want t remve. If yu subsequently attempt t share yur cmputer screen while participating in a cnference hsted at a dmain that yu have remved, yu will nce again be asked t allw the Pexip Screensharing Extensin t share yur screen Pexip AS Versin 9.a April 2015 Page 13 f 24

14 Creating precnfigured links t cnferences via Infinity Cnnect Creating precnfigured links t cnferences via Infinity Cnnect Links t Infinity Cnnect Web App Yu can prvide cnference participants with a URL that, when clicked, will pen an instance f Infinity Cnnect in their default brwser. Yu can frmat the URL s that it pre-fills sme r all f the required fields and allws the participant t review these befre jining, r yu can frmat the URL s the participant is taken straight int the cnference. The URL is in the frmat: where: <address> is the IP address r dmain name f the Cnferencing Nde r reverse prxy <alias> is ne f the aliases fr the Virtual Meeting Rm r Virtual Auditrium the user will jin <name> is the name f the user wh is jining the cnference <bandwidth> is the bandwidth in kbps, and can be any number between 256 and 1864 <PIN> is either the Hst r Guest PIN, if required <jin> is 1 if yu want the participant t autmatically jin the cnference, therwise it is nt present <rle> is either hst r guest and is used when the URL des nt cntain a PIN (fr example, t allw Guests t autmatically jin a cnference that has n Guest PIN). Hwever, if the URL already specifies a <PIN>, the PIN will determine the participant's rle and the <rle> will be ignred. The URL must always include the remainder f the fields are ptinal, as fllws: If a field is nt specified in the URL but is required when lgging in (i.e. alias, name, r PIN if the cnference uses PINs), the participant will be required t prvide the infrmatin themselves befre they can jin the cnference. If the bandwidth is nt specified in the URL and the participant has nt previusly selected a different value, the default f 576 will be used. Examples If the dmain name f yur reverse prxy is cnference.example.cm, and there is a Virtual Meeting Rm with the alias meet.alice, which has n PIN, the URL fr Bb t jin it directly wuld be: If we then gave the same Virtual Meeting Rm a Hst PIN f 1234 but n Guest PIN, the URL fr Bb t jin it directly as a Hst wuld be: and the URL fr Bb t jin it directly as a guest wuld be: Pexip AS Versin 9.a April 2015 Page 14 f 24

15 Creating precnfigured links t cnferences via Infinity Cnnect Links t Infinity Cnnect desktp client Yu can create a URL that, when clicked, will pen an instance f the Infinity Cnnect desktp client with the cnference name prefilled. This URL can be included in web pages r s (but nte that sme clients such as Gmail will strip them ut fr security reasns). This URL is in the frmat: pexip:<alias> where: <alias> is ne f the aliases fr the Virtual Meeting Rm r Virtual Auditrium the user will jin. Example Fr example, Alice's persnal meeting rm has the alias meet.alice@example.cm s she includes the fllwing text in her fter: Vide: <a href="pexip:meet.alice@example.cm">meet.alice@example.cm</a> which displays as: Vide: meet.alice@example.cm Nw, when smene wh has the Infinity Cnnect desktp client installed clicks n the link in her , the client will pen autmatically with meet.alice@example.cm already entered, and all they need t d is select Cnnect Pexip AS Versin 9.a April 2015 Page 15 f 24

16 Using the Pexip Mbile App Using the Pexip Mbile App Abut the Pexip Mbile App The Pexip Mbile App is released separately t Pexip Infinity, and may have been updated since this Guide was released. Fr the mst up-t-date Pexip Mbile App user dcumentatin, see Overview The Pexip Mbile App fr ios and Andrid can be used by cnference participants t see a cmplete list f all ther participants, view presentatins, and cntrl the cnference - all frm their wn persnal device. Frm the Pexip Mbile App all cnference participants can: See a list f which participants are currently "n stage" (i.e. whse images are being displayed t ther participants), and their psitin (main vide r thumbnail). See a list f all the participants n the call - useful when there are mre participants than can be shwn in the thumbnails alng the bttm f the screen. View the presentatin n their persnal device. Vide participants can elect t use their vide endpint just fr viewing ther participants, while viewing the presentatin n their device - essentially prviding them with a dual-screen vide system. Audi-nly participants will be able t view the presentatin n their persnal device, enhancing their cnference experience. Decide where they want t view the presentatin: n their mbile device, n the vide endpint, r bth. Zm in n the presentatin n their device, allwing them t see details that wuld therwise nt be visible frm a distance n the screen. In additin, Hst participants can: Invite new participants t jin the cnference. Mute and unmute participants. Discnnect participants. Pexip fr SECTOR Netwrk Special versins f the Pexip Mbile App, called Pexip fr SECTOR Netwrk, are als available fr ios and Andrid. These versins are fr use in enterprises that require all mbile apps t wrk with management slutins based n OpenPeak's ADAM platfrm, and include additinal security features, functinality, and IT management capabilities. Fr mre infrmatin, see Pexip AS Versin 9.a April 2015 Page 16 f 24

17 Using the Pexip Mbile App Installing the Pexip Mbile App Pexip Mbile App fr ios Versin 1.1 f the Pexip Mbile App fr ios is cmpatible with any ios device running ios 7.x r 8.x, and is ptimized fr iphne 5. An earlier versin (1.0.3) f the Pexip Mbile App is available fr devices running earlier ios versins (ios 5.1 t ios 6.x). The Pexip Mbile App fr ios is available fr free frm the Apple Stre at Fllw the instructins t dwnlad and install the Pexip Mbile App n yur device. Pexip Mbile App fr Andrid The Pexip Mbile App fr Andrid requires Andrid 4.0 r later. It is available fr free frm the Ggle Play stre at Fllw the instructins t dwnlad and install the Pexip Mbile App n yur device. When installing the Pexip Mbile App fr Andrid, it will request permissin t access the cntacts/calendar n yur device: Yu must accept this request t cntinue with the installatin. Pexip fr SECTOR Netwrk Special versins f the Pexip Mbile App, called Pexip fr SECTOR Netwrk, are als available fr ios and Andrid. These versins are fr use in enterprises that require all mbile apps t wrk with management slutins based n OpenPeak's ADAM platfrm, and include additinal security features, functinality, and IT management capabilities. Fr mre infrmatin, see Pexip fr SECTOR Netwrk fr ios will be available fr free frm the Apple stre sn. Pexip fr SECTOR Netwrk fr Andrid is available fr free frm the Ggle Play stre at Pexip AS Versin 9.a April 2015 Page 17 f 24

18 Using the Pexip Mbile App Using the Pexip Mbile App The instructins and screenshts in this sectin relate t the ios versin f the Pexip Mbile App. The Andrid versin has equivalent functinality but sme navigatinal r visual elements may differ. Allwing access t yur Cntacts ios The first time yu use the Pexip Mbile App n an ios device, yu will be asked whether yu want t allw it t access yur cntacts: Select OK t allw the Pexip Mbile App t access yur cntacts: t display participants' images and names (if they are ne f yur cntacts) when yu use the Pexip Mbile App t dial ut t anther participant frm a cnference. If yu select Dn't Allw, when yu attempt t add a participant yu will see a message: This app des nt have access t yur cntacts. If yu have previusly denied access t yur cntacts, yu can change this setting at a later time as fllws: 1. On yur ios device, g t Settings > Privacy > Cntacts. 2. Turn the setting fr pexip t ON. Andrid When using the Pexip Mbile App n an Andrid device, the app will have requested permissin t access the cntacts n yur device during the installatin prcess Pexip AS Versin 9.a April 2015 Page 18 f 24

19 Using the Pexip Mbile App Accessing the Virtual Meeting Rm r Virtual Auditrium T access a Virtual Meeting Rm r Virtual Auditrium frm yur mbile device, d ne f the fllwing frm the Pexip Mbile App main page: In the Enter Cnference URI field, enter the Virtual Meeting Rm r Virtual Auditrium alias and then select JOIN. T jin a Virtual Meeting Rm r Virtual Auditrium that yu've previusly jined, select the buttn t the right f the Enter Cnference URI field. Frm the list that appears, select the alias f the Virtual Meeting Rm r Virtual Auditrium yu wish t jin. Entering the cnference PIN Sme Virtual Meeting Rms and Virtual Auditriums are PIN-prtected: Yu must enter the cnference PIN befre yu can access the cnference. If yu d nt knw the PIN, cntact the meeting rganizer Pexip AS Versin 9.a April 2015 Page 19 f 24

20 Using the Pexip Mbile App Precnfiguring a dmain If yu frequently use Virtual Meeting Rms and Virtual Auditriums that have aliases with the same dmain, yu can cnfigure the Pexip Mbile App s that yu nly need t enter the initial part f the alias. Fr example, if yu ften access Virtual Meeting Rms with the aliases meet.alice@example.cm, meet.bb@example.cm and meet.sales@example.cm, yu culd cnfigure the Pexip Mbile App with a Dmain f example.cm, s that yu nly need t enter meet.alice, meet.bb r meet.sales in the URI field in rder t jin the Virtual Meeting Rm. If yu have set up a precnfigured dmain, yu can still enter Virtual Meeting Rm and Virtual Auditrium aliases that use a different dmain. Just enter the full URI in the URI field - the precnfigured dmain will be ignred. T precnfigure the Pexip Mbile App with a dmain: 1. Select Cnnectin settings. 2. In the Dmain field, enter the dmain. 3. Select Dne Pexip AS Versin 9.a April 2015 Page 20 f 24

21 Using the Pexip Mbile App Viewing the list f cnference participants The Participants n stage sectin lists all the participants whse images are being shwn either in the main image r in live thumbnail images. The Participants sectin underneath lists all participants, including the Participants n stage. They appear in the rder in which they jined, with the mst recent at the tp f the list. T search fr a particular participant, select the icn n the right f the screen. Viewing a presentatin n yur device When ne f the cnference participants is shwing a presentatin (als knwn as sharing their screen): The icn appears at the tp right f the Pexip Mbile App screen. The fllwing message appears: T view the presentatin n yur mbile device, select View. If yu select N, the presentatin will nt be shwn n yur mbile device. Hwever, yu can still view the presentatin frm yur device later by selecting the icn. While viewing the presentatin, yu can use standard gestures t zm in and ut f the presentatin. T clse the presentatin view, tuch the screen. A Dne buttn appears in the tp right crner; select this and the presentatin view will clse Pexip AS Versin 9.a April 2015 Page 21 f 24

22 Using the Pexip Mbile App Using the Pexip Mbile App t decide what gets shwn n yur endpint When ne f the cnference participants is shwing a presentatin, yu can use the Pexip Mbile App t either: View the presentatin n yur mbile device, and view cnference participants n yur vide endpint. View the presentatin n bth yur mbile device and yur vide endpint. Viewing the presentatin n yur mbile device nly T view the presentatin n yur device, and shw the cnference participants n yur vide endpint: 1. Frm the list f participants, select yur endpint. 2. Turn View presentatin n endpint t Off. 3. If the presentatin is nt already shwing n yur device, select the icn. Viewing the presentatin n yur mbile device and vide endpint T view the presentatin n yur mbile device and yur vide endpint at the same time: 1. Frm the list f participants, select yur endpint. 2. Turn View presentatin n endpint t On. 3. If the presentatin is nt already shwing n yur device, select the icn Pexip AS Versin 9.a April 2015 Page 22 f 24

23 Using the Pexip Mbile App Adding a participant t the cnference In rder t use this feature: Yu must have Hst privileges. In sme cases, yur administratr must have enabled this functinality. Yu must have agreed t allw the Pexip Mbile App t access yur cntacts. Yu can use the Pexip Mbile App t dial ut t participants frm the Virtual Meeting Rm r Virtual Auditrium yu are in. When yu use this feature, a call is placed t the participant and if and when they answer the call, they will jin the cnference as a Guest participant (r as a nrmal participant, if the cnference has n PIN). Participants jining the cnference in this way will nt g thrugh the IVR screen and will nt have t enter a PIN. T dial ut t a participant using the Pexip Mbile App: 1. Frm within a Virtual Meeting Rm r Virtual Auditrium, select the icn n the left f the Participants sectin. The fllwing screen will appear: 2. Select frm the available ptins: t call sme already in yur Cntacts, select Cntacts t call smene yu have recently called frm the Pexip App, select Recents t call anyne else, select Enter Manually and enter the number r URI t dial. 3. On the cnfirmatin screen, select Dial.. A call will be placed frm the Virtual Meeting Rm r Virtual Auditrium t the participant. If and when the participant answers the call they will jin the cnference and appear n the rster Pexip AS Versin 9.a April 2015 Page 23 f 24

24 Using the Pexip Mbile App Muting a participant Yu must have Hst privileges t use this feature. Yu can mute a participant's audi using the Pexip Mbile App. Nte that this will nt mute the participant's speakers, s they will still hear all ther unmuted participants, but what they say will nt be heard. Participants will nt be aware that they have been muted r unmuted. Participants can mute and unmute themselves using the Pexip Mbile App r Infinity Cnnect, but nly if they have Hst privileges. A Pexip Mbile App user can unmute a participant previusly muted by anther user, regardless f whether they were muted using the Pexip Mbile App r Infinity Cnnect. T mute r unmute a cnference participant's audi: 1. Select the participant. 2. T mute the participant, turn Enable audi frm participant t OFF. 3. T unmute the participant, turn Enable audi frm participant t ON. Discnnecting a participant Yu must have Hst privileges t use this feature. T remve a participant frm the cnference: 1. Select the participant. 2. Select Pexip AS Versin 9.a April 2015 Page 24 f 24

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