AASHTOWare BrDR Support Center JIRA Getting Started Guide

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1 AASHTOWare BrDR Supprt Center JIRA Getting Started Guide Versin August 2013 Cpyright by the American Assciatin f State Highway and Transprtatin Officials. 444 Nrth Capital Street, N. W. Suite 249, Washingtn, DC U.S.A, (202) All Rights Reserved.

2 Table f Cntents 1. Lgin t BrDR Supprt Center JIRA System Dashbard JIRA BrDR Supprt Center Summary Page JIRA Main Navigatin Menu Bar Create Issue in JIRA View Issue Filters and Status JIRA Issue Navigatr Typical Actins n Issue Navigatr Issue Descriptin Page Adding Cmments T an Issue Attaching Files T an Issue Accept r Resubmit an Issue Editing Yur JIRA Prfile Infrmatin... 14

3 AASHTOWare BrDR Supprt Center JIRA Getting Started Guide August 2013 This guide highlights sme f the cmmn activities that BrDR JIRA users will be perfrming n prduct supprt center. This dcument will be helpful t BrDR users in getting started with new web based supprt center n JIRA. 1. Lgin t BrDR Supprt Center Lgin t the site using yur username/passwrd. Fr the first time users, yu will receive a new accunt created frm JIRA which will include a link fr yu t g t lgin page. In case yu cannt access yur accunt n JIRA, use Unable t access yur accunt? link n lgin page and fllw the n screen instructins. Versin Page 3 f 14

4 AASHTOWare BrDR Supprt Center JIRA Getting Started Guide August JIRA System Dashbard Upn successful lgin yu will typically see the System Dashbard as a default screen. Dashbard screen allws yu t efficiently navigate t anywhere n the supprt center site r perfrm mst cmmn peratins. The fllwing table highlights sme functinality available n System Dashbard: On tp right crner f the dashbard, yu can manage yur dashbard using menu ptins under Tls. This enables yu t decide which widgets yu wuld like t see n yur dashbard. Yu can navigate t issue list view using different built-in filters. Yu can navigate t Supprt Center prject summary page by clicking BrDR Supprt Center link shwn abve. Yu can explre ther links available in the widgets t perfrm different peratins. Versin Page 4 f 14

5 AASHTOWare BrDR Supprt Center JIRA Getting Started Guide August JIRA BrDR Supprt Center Summary Page The BrDR Supprt Center can be directly accessed by using the fllwing link Yu can navigate t Prject Summary page by clicking Summary link n the left menu as shwn belw. Versin Page 5 f 14

6 AASHTOWare BrDR Supprt Center JIRA Getting Started Guide August JIRA Main Navigatin Menu Bar The main navigatin bar at tp f the page will always be visible while yu are lgged in t the Supprt Center. The fllwing table highlights functinality available n the main navigatin bar: Yu can als manage yur dashbards frm here. Yu can navigate t Supprt Center prject frm here. Yu can directly navigate t BrDR Supprt Center site frm menu item r by using the fllwing link address: RSUP Yu can navigate t different issues, manage filters r create issue frm here. Yu can create new issue frm here. A new create issue windw will pp up. Versin Page 6 f 14

7 AASHTOWare BrDR Supprt Center JIRA Getting Started Guide August Create Issue in JIRA This is a typical create issue screen fr yu t reprt an incident (issue). Yu can click Create buttn t create an issue after yu have entered all the required (*) fields. Yu can als select Create anther check bx t create issues in batch mde. After issue is created yu can navigate t view issue by clicking ne f the ptins under Issues menu frm main navigatin bar at the tp. Versin Page 7 f 14

8 AASHTOWare BrDR Supprt Center JIRA Getting Started Guide August View Issue Filters and Status This is a Issues summary page which displays different filter links by timeline, categrized view f unreslved issues and ther filter links. Yu can make use f ther links t efficiently jump t the list f issues yu may like t view. Any View Issues link will take yu t Issue Navigatr explained further in the next sectin. Versin Page 8 f 14

9 AASHTOWare BrDR Supprt Center JIRA Getting Started Guide August JIRA Issue Navigatr Abve image shws a typical issue navigatr screen that allws yu t explre different issues. This scheme is a List View grid and ther ptin t view this screen is Default View as shwn belw. The Default View is a master-detail view which allws the master list n left while detail f the issue selected n the right. Yu can quickly select the issue n left and perfrm peratins n it n the right side. Versin Page 9 f 14

10 AASHTOWare BrDR Supprt Center JIRA Getting Started Guide August Typical Actins n Issue Navigatr Select Issue Navigatr scheme here. Use upside triangle t mve t previus r next issue while in Default View (master-detail). Yu can exprt the issue using available frmats frm Exprt buttn. Yu can cmment n issue, attach files directly frm this view using buttns available. Use upside dwn triangle icn t select different criteria fr yur filter. Create New filter, Save current As new filter here. Yu can g t full view f the issue by clicking issue number link such as BRDRSUP-20 yu see anywhere n the site. This is explained in next sectin in further detail. Anywhere n the site clicking BrDR Supprt Center BrDR supprt Center link will take yu t the main Issues status/summary page. Versin Page 10 f 14

11 AASHTOWare BrDR Supprt Center JIRA Getting Started Guide August Issue Descriptin Page This is a typical full view f an issue descriptin page. Main activity yu will be perfrming n this page is t review, cmment r attach files t an issue. Cmmenting n an issue, Attaching files t an issue and ther actins are explained in the fllwing sectins. Versin Page 11 f 14

12 AASHTOWare BrDR Supprt Center JIRA Getting Started Guide August Adding Cmments T an Issue The fllwing table highlights steps t cmment n an issue: Click buttn n the page t pen cmment screen. Type yur cmment in the text bx. Cmment will be created after yu hit Add buttn. List f cmments will be visible with user name, timestamp and descriptin f the cmment. Each cmment rw can be click t reduce t detailed r minimized view f a cmment. Yu can click a pensile icn in each cmment rw t edit the cmment. Versin Page 12 f 14

13 AASHTOWare BrDR Supprt Center JIRA Getting Started Guide August Attaching Files T an Issue Click buttn t pen attachment page. Click Chse Files buttn t select the files yu wish t attach t the issue. Yu can select multiple files n Chse Files page. After selecting the files, yu will see a preview f the attachments and check bxes t include r exclude any files at this time. After files are attached t an issue yu will see them as the image n left. Use + buttn t add mre files. Use upside dwn triangle t manage, dwnlad r srt the attachments. Versin Page 13 f 14

14 AASHTOWare BrDR Supprt Center JIRA Getting Started Guide August Accept r Resubmit an Issue When issue is reslved by develpment r supprt team, Accept and Resubmit buttns will be available abve the Details sectin f the issue fr yur further actins. 12. Editing Yur JIRA Prfile Infrmatin Click Prfile menu item frm tp right crner f navigatin bar. This pens yur prfile page fr viewing and editing. Click n pencil icn t edit yur prfile Details. Yu can mdify yur full name, and passwrd. Nte that accunt n yur prfile will receive all yur JIRA ntificatins. Clicking the face image allws yu t select r uplad an avatar pht fr yur prfile. Click n pencil icn t edit yur Preferences. Use view Navigatr Clumns link t custmize yur default issue navigatr table view. Versin Page 14 f 14

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