SMS Digipass User Guide
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1 SMS Digipass User Guide The below instructions form a guideline about the way you can purchase, activate and perform money transactions with an SMS Digipass.
2 Content 1. Purchase of an SMS Digipass... 1 Α. Through paper application... 1 Β. Through an application via 1bank Ιnternet or Μοbile Banking SMS Digipass Activation... 3 A. Activation through the call centre... 3 B. Activation Through Internet / Mobile Banking: Switch Usage to an SMS Digipass Money Transactions with SMS Digipass... 5 Α. Through the call centre... 5 Β. Through Internet or Mobile Βanking Purchase of an SMS Digipass The purchase of an SMS Digipass can be done in two ways. Choose the one that best suits your needs. Α. Through paper application Due to the enhanced security that the SMS Digipass offers, if you apply by filling the relevant application form, you will benefit by increased daily transaction limits. Once 1bank receives your paper application and assigns an SMS Digipass on your subscription, you will receive an SMS message on your mobile number which will include the serial number of your Digipass. Wording of the SMS: UserID [number] has been assigned an SMS Digipass with Serial Number [digipass serial]. Contact us at / (if calling from abroad), to Activate it, by providing your UserID and Passcode. Β. Through an application via 1bank Internet or Mobile Banking To apply via Internet or Mobile Banking, click on option «Settings > Digipass Management > Apply for New». 1
3 The option is available provided you already have an activated Digipass assigned to your current subscription. The purchase will be completed online once you confirm your transaction (In case the account selected to be debited for the digipass cost operates with multiple signatures, the process will be completed only once all the subscribers with approve access, approves the transaction). Before you proceed note that: With the purchase of a new SMS Digipass via Internet or Mobile Banking, your access level and your maximum daily transaction limits will not change. Should you wish to change your transaction limits, you need to submit a paper application form. Follow below Steps: In the application screen that appears, follow the below instructions to complete your purchase (these instructions are also available in 1bank help file ) Select Digipass Model / Type: Select the model you wish to purchase View Digipass Characteristics: Click to view the general characteristics and other information for each Digipass model Registered Mobile Number: Ensure that the number displayed is correct since all information regarding the activation and the One Time Passwords (OTPs), will be sent to this number. Change Contact Information: Before you proceed with this transaction, you can change your mobile number via option Change Contact Information, if it is incorrect. Alternatively, contact the call centre at or (if calling from abroad), Monday Friday, 2
4 7:45 20:00, Saturday and Sunday 8:30 until 20:00, (if your subscription is a business subscription and you do not own any retail subscriptions the change of contact information can be done by contacting your banker). Ordering Account Details: Select the account to be debited with the purchase charges I Accept the Terms and Conditions: Click in the box, after reading the Terms and Conditions Submit: Click to submit the transaction Digipass Code: Enter a digipass code from your existing digipass ( if required) Confirm: Click to confirm the transaction Transaction Number: The system returns a message at the top of the page, with the transaction status. Click on the transaction number to view the specific transaction details Note: Once the transaction is Completed (For information about the Transaction Status visit option Accounts > Transaction Status) you receive an SMS message which informs you about the Serial Number of the SMS Digipass. Wording of the SMS Message : User ID [number] has been assigned an SMS Digipass with Serial Number [digipass serial]. Go to 1bank Internet or Mobile Banking - option Settings > Digipass Management > ActivDigipass ate / Switch Usage, to Activate it. 2. SMS Digipass Activation Proceed with SMS Digipass Activation in order to be able to use it as the default digipass for your subscription. The activation can be done in two ways. Choose the one that best suits your needs. A. Activation through the call centre Contact the Call Centre at ή (if calling from abroad), Monday Friday, 7:45 20:00, Saturday and Sunday 8:30 until 20:00, and request the activation of your SMS Digipass. For security purposes, the call centre agent will proceed with verifying your current credentials, prior to activating the digipass. B. Activation through Internet / Mobile Banking: Activate SMS Digipass through option «Settings >Digipass Management > Activate / Switch Usage». This option is available if the purchase of the Digipass was done through 1bank Internet or Mobile Banking and as long as you already have an active Digipass connected to your subscription. The activation will be completed online once you confirm your transaction. 3
5 Steps you need to follow: In the activation screen that appears below follow the instructions to complete your purchase (these instructions are also available in 1bank help file ) Select Digipass: Select the type you wish to Activate / Switch Usage to View Digipass Characteristics: Click to view the general characteristics and other information for each Digipass type Registered Mobile Number: Ensure that the number displayed is correct since all activation information and the One Time Password (OTPs), will be sent to this number. Change Contact Information: Before you proceed with this transaction, you can change your mobile number via option Change Contact Information, if it is incorrect. Alternatively, contact the call centre at or (if calling from abroad), Monday Friday, 7:45 20:00, Saturday and Sunday 8:30 until 20:00, (if your subscription is a business subscription and you do not own any retail subscriptions the change of contact information can be done by contacting your banker). Submit: Click to submit the transaction Digipass Code: Enter a Digipass Code from your existing digipass Confirm: Click to confirm the transaction Transaction Number: The system returns a message at the top of the page, with the transaction status. Click on the transaction number to view the specific transaction details Note: Once the transaction is completed you receive a confirmation SMS message on your mobile phone number. Wording of SMS message: You have Activated SMS Digipass with Serial Number [xxxxxx], for UserID [number00] and it is ready for use. 3. Switch Usage to an SMS Digipass You can switch usage from one to another Digipass you own at any time, either by contacting the Call Centre at or (if calling from abroad), Monday Friday, 7:45 20:00, Saturday and Sunday 8:30 until 20:00, or through 1bank Internet and Mobile Banking at option «Settings > Digipass Management > Activate / Switch Usage». Examples First example: Once you purchase and activate your SMS Digipass, it automatically becomes the default Digipass for usage in your current subscription. At anytime, you can 4
6 request to switch usage to another Digipass you own which you have purchased for any of your subscriptions. Second example: If you already own one or more Digipass types, which are assigned for use to any other subscriptions you own, you do not need to purchase a new Digipass. You may assign any of these Digipass for use to your current subscription. 4. Money Transactions with SMS Digipass Money Transactions with SMS Α. Through the call centre After you inform the call centre agent about the data of the transaction you wish to execute, an sms message is sent to your mobile phone number. The sms message contains the OTP and the basic data of your transaction. You must inform the call centre agent about the number of the OTP. The agent will proceed with execution of the transaction. Β. Through Internet or Mobile Βanking When you press submit for the transaction you are performing and if the transaction requests a Digipass, then an sms message is sent to your mobile phone number. The message contains the OTP along with the basic data of your transaction. If, for any reason you do not receive the sms, request resend of the sms by clicking on the Resend SMS Button. Resend SMS Button Type the ΟΤP in your transaction and click on confirm to complete the transaction. 5
7 6 Type the OTP
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