Virtual Communications Express. Customer Firewall Requirements
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2 Table of Contents Overview... 3 Europe - EMEA... 3 IP Phones, ATAs and IADs... 3 Registering SIP Trunking IP PBXs and Gateways... 5 Applications... 7 BroadCloud DNS/NTP Service... 9 PacketSmart Web Portal Access Examinet - Packetsmart Access
3 Overview Virtual Communications Express is a hosted unified munications solution operating in the United States of America and other Countries. This document is specific to implementation in the US region. The service has multiple ponents including voice, video, desktop and mobile applications, web applications, and service quality tools. These ponents require munication between devices on the customer s local area or wireless network connections and servers in the Virtual Communications Express infrastructure. For this munication to function properly, customer security devices, such as firewalls, must not block IP addresses and TCP/UDP service ports used by the Virtual Communications Express service. The following sections of this document provide information needed to properly configure a customer s firewall to allow all munications between customer devices/applications and Virtual Communications Express services. SIP ALG If a router and/or firewall is SIP Aware, that is, it has SIP ALG or similar enabled, we remend that this functionality be turned OFF for correct operation of the service See the relevant manufacturer's documentation for more information on how to disable SIP ALG on specific devices. Europe - EMEA All destinations should be configured on the customer s firewall to ensure continuity of service. IP Phones, ATAs and IADs Device Protocol Destination/DNS IP Destination Port IP Phone / ATA / IAD NTP Endpoint clock synchronization ntp.broadcloud.eu UDP 123 IP Phone / ATA / IAD DNS For resolving configuration server A Records and call control SRV Records Supplied Locally UDP/TCP 53 SBC Traffic SIP uk.pbx.broadcloud.eu UDP / TCP IP Endpoints fr.pbx.broadcloud.eu de.pbx.broadcloud.eu
4 it.pbx.broadcloud.eu intl.pbx.broadcloud.eu SBC Traffic RTP uk.pbx.broadcloud.eu UDP IP Endpoints to fr.pbx.broadcloud.eu de.pbx.broadcloud.eu it.pbx.broadcloud.eu intl.pbx.broadcloud.eu Cisco IP HTTPS cisco.broadcloud.eu TCP Phone
5 Poly IP Phone HTTPS poly.broadcloud.eu TCP 443 Snom IP HTTPS snom.broadcloud.eu TCP Phone Yealink IP HTTP / HTTPS yealink.broadcloud.eu TCP Phone Audiocodes HTTPS acodes.broadcloud.eu TCP IP Phone Aastra/Mitel IP HTTPS aastra.broadcloud.eu TCP Phone Registering SIP Trunking IP PBXs and Gateways Device Protocol Destination/DNS IP Destination Port SIP-T Endpoint NTP Endpoint clock synchronization Supplied Locally Supplied Locally UDP 123 SIP-T Endpoint DNS For resolving configuration server A Records and call control SRV Records Supplied Locally Supplied Locally UDP/TCP 53 SBC Traffic SIP uk.sipconnnect.broadcloud.eu UDP SIP-T Endpoint fr.sipconnnect.broadcloud.eu de.sipconnnect.broadcloud.eu it.sipconnnect.broadcloud.eu intl.sipconnect.broadcloud.eu SBC Traffic RTP uk.sipconnnect.broadcloud.eu UDP SIP-T Endpoint to fr.sipconnnect.broadcloud.eu
6 de.sipconnnect.broadcloud.eu
7 it.sipconnnect.broadcloud.eu intl.sipconnect.broadcloud.eu Applications Device Protocol Destination/DNS IP Destination Port UC Endpoints (Clients) HTTP / HTTPS apps.broadcloud.eu TCP apps2.broadcloud.eu CAP 80 XMPP apps1.broadcloud.eu BroadCloud Applications, IM&P, file transfer and desktop sharing umscl01-imp.broadcloud.eu to to SBC Traffic SIP uk.pbx.broadcloud.eu UDP / TCP UC Endpoints fr.pbx.broadcloud.eu de.pbx.broadcloud.eu it.pbx.broadcloud.eu uk.client.broadcloud.eu fr.client.broadcloud.eu de.client.broadcloud.eu it.client.broadcloud.eu intl.client.broadcloud.eu
8 SBC Traffic RTP uk.pbx.broadcloud.eu UDP UC Endpoints to fr.pbx.broadcloud.eu
9 de.pbx.broadcloud.eu it.pbx.broadcloud.eu uk.client.broadcloud.eu fr.client.broadcloud.eu de.client.broadcloud.eu it.client.broadcloud.eu intl.client.broadcloud.eu WebRTC HTTPS apps.broadcloud.eu TCP (Guest Client) Desktop Sharing apps2.broadcloud.eu apps1.broadcloud.eu WebRTC XMPP / TLS apps.broadcloud.eu TCP (Guest Client) IM&P apps2.broadcloud.eu apps1.broadcloud.eu WebRTC SIP wrs01.broadcloud.eu TCP (Guest Client) WebRTC RTP wrs01.broadcloud.eu UDP (Guest Client) to BroadCloud DNS/NTP Service Device Protocol Destination/DNS IP Destination Port NTP NTP Optional use of BroadCloud provided public NTP service ntp.broadcloud.eu UDP Verizon PAGE 20
10 DNS DNS Optional use of BroadCloud provided DNS service for VPN No DNS UDP/TCP Verizon PAGE 20
11 customers PacketSmart Device Protocol Destination/DNS IP Destination Port PacketSmart Server PacketSmart Server HTTP / HTTPS Portal Access / Data reporting HTTP / HTTPS Portal Access / Data reporting packetsmartuk.broadsoft TCP packetsmartde.broadsoft TCP PacketSmart MediaSink Server (Assessment call target) SIP Limited Use: Applies to the Site Survey with Packetsmart Assessment No DNS TCP / UDP 5060 to 5061 PacketSmart MediaSink Server (Assessment call target) PacketSmart MediaSink Server (Assessment call target) RTP Limited Use: Applies to the Site Survey with Packetsmart Assessment TRACEROUTE Limited Use: Applies to the Site Survey with Packetsmart Assessment No DNS No DNS UDP to UDP to BROADSOFT, INC. PAGE 21
12 Web Portal Access Device Protocol Destination/DNS IP Destination Port All User Computers (includes ExamiNet) HTTP / HTTPS Service Provider Portal Dashboards examinet.adpt-tech TCP examinetbeta.broadcloudpbx examinet.broadcloud.eu examinet.broadcloud..au ExamiNet Computers HTTP ExamiNet testing to validate bandwidth availability and network performance metrics examinet.adpt-tech TCP / UDP examinetbeta.broadcloudpbx examinet.broadcloud.eu examinet.broadcloud..au Examinet Computers HTTP ExamiNet testing to verify port is accessible examinet.adpt-tech TCP examinetbeta.broadcloudpbx to to examinet.broadcloud.eu examinet.broadcloud..au ExamiNet Computers DNS For resolving configuration server A Records and call control SRV Records Supplied Locally Supplied Locally UDP/TCP 53 Examinet - Packetsmart Access Device Protocol Destination/DNS IP Destination Port All User HTTP / HTTPS TCP Computers Service Provider 80 (includes Portal Dashboards examinetpsusa.broadcloudpb ExamiNet) x examinetpsuk.broadcloudpbx examinetpsde.broadcloudpbx BROADSOFT, INC. PAGE 22
13 ExamiNet Computers HTTP ExamiNet testing to validate bandwidth examinetpsusa.broadcloudpb x TCP / UDP BROADSOFT, INC. PAGE 23
14 availability and network performance metrics examinetpsuk.broadcloudpbx. examinetpsde.broadcloudpbx Examinet Computers HTTP ExamiNet testing to verify port is accessible TCP examinetpsusa.broadcloudpb to 8943 x to examinetpsuk.broadcloudpbx examinetpsde.broadcloudpbx ExamiNet Computers DNS For resolving configuration server A Records and call control SRV Records Supplied Locally Supplied Locally UDP/TCP 53 24
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