LoadMaster VMware Horizon (with View) 6. Deployment Guide

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1 LoadMaster VMware Horizon (with View) 6 Deployment Guide VERSION: 6.0 UPDATED: MARCH 2016

2 Copyright Notices Copyright KEMP Technologies, Inc.. All rights reserved.. KEMP Technologies and the KEMP Technologies logo are registered trademarks of KEMP Technologies, Inc.. KEMP Technologies, Inc. reserves all ownership rights for the LoadMaster product line including software and documentation. The use of the LoadMaster Exchange appliance is subject to the license agreement. Information in this guide may be modified at any time without prior notice. Microsoft Windows is a registered trademarks of Microsoft Corporation in the United States and other countries. All other trademarks and service marks are the property of their respective owners. Limitations: This document and all of its contents are provided as-is. KEMP Technologies has made efforts to ensure that the information presented herein are correct, but makes no warranty, express or implied, about the accuracy of this information. If any material errors or inaccuracies should occur in this document, KEMP Technologies will, if feasible, furnish appropriate correctional notices which Users will accept as the sole and exclusive remedy at law or in equity. Users of the information in this document acknowledge that KEMP Technologies cannot be held liable for any loss, injury or damage of any kind, present or prospective, including without limitation any direct, special, incidental or consequential damages (including without limitation lost profits and loss of damage to goodwill) whether suffered by recipient or third party or from any action or inaction whether or not negligent, in the compiling or in delivering or communicating or publishing this document. Any Internet Protocol (IP) addresses, phone numbers or other data that may resemble actual contact information used in this document are not intended to be actual addresses, phone numbers or contact information. Any examples, command display output, network topology diagrams, and other figures included in this document are shown for illustrative purposes only. Any use of actual addressing or contact information in illustrative content is unintentional and coincidental. Portions of this software are; copyright (c) Frank Denis. All rights reserved; copyright (c) 2002 Michael Shalayeff. All rights reserved; copyright (c) 2003 Ryan McBride. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. THIS SOFTWARE IS PROVIDED BY THE ABOVE COPYRIGHT HOLDERS ''AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE ABOVE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. The views and conclusions contained in the software and documentation are those of the authors and should not be interpreted as representing official policies, either expressed or implied, of the above copyright holders.. Portions of the LoadMaster software are copyright (C) 1989, 1991 Free Software Foundation, Inc. -51 Franklin Street, Fifth Floor, Boston, MA , USA- and KEMP Technologies Inc. is in full compliance of the GNU license requirements, Version 2, June Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed. Copyright KEMP Technologies, Inc. All Rights Reserved. 2

3 Portions of this software are Copyright (C) 1988, Regents of the University of California. All rights reserved. Redistribution and use in source and binary forms are permitted provided that the above copyright notice and this paragraph are duplicated in all such forms and that any documentation, advertising materials, and other materials related to such distribution and use acknowledge that the software was developed by the University of California, Berkeley. The name of the University may not be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED ``AS IS'' AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Portions of this software are Copyright (C) 1998, Massachusetts Institute of Technology Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. Portions of this software are Copyright (C) , Jean-loup Gailly and Mark Adler This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software. Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions: 1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required. 2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software. 3. This notice may not be removed or altered from any source distribution. Portions of this software are Copyright (C) 2003, Internet Systems Consortium Permission to use, copy, modify, and/or distribute this software for any purpose with or without fee is hereby granted, provided that the above copyright notice and this permission notice appear in all copies. THE SOFTWARE IS PROVIDED "AS IS" AND THE AUTHOR DISCLAIMS ALL WARRANTIES WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE. Used, under license, U.S. Patent Nos. 6,473,802, 6,374,300, 8,392,563, 8,103,770, 7,831,712, 7,606,912, 7,346,695, 7,287,084 and 6,970,933 Copyright KEMP Technologies, Inc. All Rights Reserved. 3

4 Table of Contents 1 Introduction How VMware Horizon (with View) Works Solution Environment Product Versions and Platforms Tested Service Configuration Configuring LoadMaster for View Global LoadMaster Settings VMware Horizon View 6 Template Virtual Service Settings on LoadMaster Configuring the Initial SSL Connection Virtual Service Configuring the Redirect Virtual Service Configuring the Load-Balanced HTTPS Virtual Service Configuring the PCoIP Virtual Service Configuring the Blast Virtual Service Configuring VMware Horizon (with View) References Document History Copyright KEMP Technologies, Inc. All Rights Reserved. 4

5 Introduction 1 Introduction VMware Horizon (with View) delivers virtualized remote desktops and applications to remote users via desktop client and browser interfaces. This document describes how to balance client traffic in a VMware Horizon (with View) environment using the KEMP LoadMaster. For clarity, the VMware Horizon (with View) product will be referred to as View throughout this document. 1.1 How VMware Horizon (with View) Works A simple View environment consists of a Security server and a Connection server which authenticate and connect remote users to the virtual desktop/application environment. These servers act together and are deployed in 1:1 pairs. From a LoadMaster point of view, all connections are with the security server. The initial connection is made over HTTPS and once authenticated, the security server provides the client with connection details (URL for web connections and an IP address for PCoIP). The client then establishes a connection to the services on the URL/IP address provided in the authentication reply. Only the initial (HTTPS) connection needs to be load-balanced as there is a 1:1 mapping between the URL/IP address provided and the security/connection server pair that will service the client session. 1.2 Solution Environment The LoadMaster is deployed in-line as a proxy for all services including PCoIP. Alternative deployment options could have PCoIP bypass the LoadMaster as it is only the initial session establishment (HTTPS) that needs to be load balanced. View Instance #1 ViewSec01 ViewCon01 KEMP LoadMaster View Instance # ViewSec02 ViewCon02 Desktop/App Server Figure 1-1: Example Setup Copyright KEMP Technologies, Inc. All Rights Reserved. 5

6 Introduction On the LoadMaster, the Virtual IP (VIP) address is used to balance the client s initial HTTPS connection between the two View instances which are represented by the / VIPs. Each of the View instance VIPs offers services on HTTPS, on port 4172 for PCoIP (UDP and TCP) and on port 8443 for View Blast. 1.3 Product Versions and Platforms Tested Product Product Version Deployment Platform KEMP LoadMaster c Applies to all virtual and physical platforms View Client Windows 8.1 Enterprise View Connection/Security server Windows 2012 R2 Server Copyright KEMP Technologies, Inc. All Rights Reserved. 6

7 Service Configuration 2 Service Configuration 2.1 Configuring LoadMaster for View 6 To support the environment outlined above, a number of Virtual Services need to be defined on the LoadMaster. The table below outlines example details that would need to be configured on the LoadMaster. VIP Real Server(s) Purpose :443 (TCP) Balance the initial SSL connection from the client between the View Connection/Security server instances :443 (TCP) Accept load-balanced client connections on HTTPS :4172 (TCP) PCoIP connections can be over UDP or TCP. These Virtual Services forward connections :4172 (UDP) to the View Connection Server :8443 (TCP) Blast is the View via a browser protocol which we deliver on port :443 (TCP) :4172 (TCP) :4172 (UDP) Second View instance of the above services :8443 (TCP) Table 2-1: Example Virtual Service Details HTTPS is being offered on three Virtual Services in the configuration above. Each of these will require a certificate and associated private key for the Fully Qualified Domain Name (FQDN) of the VIP. In the example, we are using a wildcard certificate (*.viewlab.net) on all of the Virtual Services supporting HTTPS. 2.2 Global LoadMaster Settings KEMP recommends setting Always Check Persist to Yes Accept Changes for a VMware View 6 environment. Follow the steps below to set this: 1. In the main menu of the LoadMaster Web User Interface (WUI), select System Configuration > Miscellaneous Options > L7 Configuration. Copyright KEMP Technologies, Inc. All Rights Reserved. 7

8 Service Configuration Table 2-2: Always Check Persist 2. Select Yes Accept Changes in the Always Check Persist drop-down menu. 2.3 VMware Horizon View 6 Template KEMP have developed a template containing our recommended settings for VMware Horizon View 6. This template can be installed on the LoadMaster and can be used when creating each of the Virtual Services. Using a template automatically populates the settings in the Virtual Services. This is quicker and easier than manually configuring each Virtual Service. If needed, changes can be made to any of the Virtual Service settings after using the template. Released templates can be downloaded from the KEMP documentation page: If you create another Virtual Service using the same template, ensure to change the Service Name to a unique name. For more information and steps on how to import and use templates, refer to the Virtual Services and Templates, Feature Description. For steps on how to manually add and configure each of the Virtual Services, refer to the sections below. 2.4 Virtual Service Settings on LoadMaster Table 2-3: Virtual Services Copyright KEMP Technologies, Inc. All Rights Reserved. 8

9 Service Configuration For clarity in the example, each of the services is explicitly defined giving a Virtual Services list as in the above screenshot. 2.5 Configuring the Initial SSL Connection Virtual Service To configure the initial SSL Virtual Service on the LoadMaster, follow the steps below in the WUI: 1. In the main menu, select Virtual Services > Add New. 2. Enter a valid Virtual Address. 3. Enter 443 as the Port. 4. Enter a recognizable Service Name. 5. Click Add this Virtual Service. 6. Expand the SSL Properties section. Table 2-4: Virtual Service Parameters 7. Select Enabled. Table 2-5: SSL Properties Copyright KEMP Technologies, Inc. All Rights Reserved. 9

10 Service Configuration 8. Click OK. 9. Select Reencrypt. 10. Select and assign the appropriate certificate. 11. Expand the Standard Options section. Table 2-6: Standard Options 12. Select Server Cookie as the Mode. 13. Enter JSESSIONID as the Cookie name and click Set Cookie. 14. Set the Scheduling Method to whatever is appropriate for the particular View infrastructure deployed. 15. Expand the Real Servers section. 16. Click Add New. Table 2-7: Real Servers section Table 2-8: Real Server Parameters 17. Enter the relevant Real Server Address, for example Copyright KEMP Technologies, Inc. All Rights Reserved. 10

11 Service Configuration 18. Click Add This Real Server. In some environments, it may be appropriate to create a HTTP to HTTPS redirect to automatically forward unencrypted connection requests to the secure service. To add the redirect Virtual Service, follow the steps in the section below Configuring the Redirect Virtual Service To create and configure the Redirect Virtual Service, follow the steps below: 1. In the main menu of the LoadMaster, go to Virtual Services > Add New. Figure 2-1: Virtual Service Parameters 2. Enter the same IP address as the one used when creating the initial SSL connection Virtual Service in Section Enter 80 as the Port. 4. Click Add this Virtual Service. 5. Expand the Advanced Properties section. 6. Select 302 Found as the Error Code. 7. Enter as the Redirect URL. Figure 2-2: Advanced Properties Copyright KEMP Technologies, Inc. All Rights Reserved. 11

12 Service Configuration Figure 2-3: Standard Options 8. Remove the tick from the Transparency check box. 2.6 Configuring the Load-Balanced HTTPS Virtual Service This Virtual Service needs to be defined for each security server in the View environment. There is a 1:1 relationship between this Virtual Service and the Security server so scheduling options can be left at default. Figure 2-4: Standard Options The Persistence Mode should be set to Server Cookie. The Cookie name should be set to JSESSIONID. Table 2-9: SSL Properties As with the initial connection, SSL Acceleration and Reencrypt should be enabled. Copyright KEMP Technologies, Inc. All Rights Reserved. 12

13 Service Configuration 2.7 Configuring the PCoIP Virtual Service The PCoIP Virtual Service provides a simple Layer 4 reverse proxy connection to the security server on port Two variants are required to support both TCP and UDP connections. Table 2-10: Settings SSL offloading is not required for this service. The service should have a Generic Service Type with default persistence and scheduling. Figure 2-51: Real Servers In the TCP Virtual Service, the PCoIP system health check is performed by setting the health check to TCP Connection Only. Figure 2-6: Real Servers In the UDP Virtual Service, the health check should be set to ICMP Ping. 2.8 Configuring the Blast Virtual Service The Blast Virtual Service provides a reverse HTTPS proxy on port This protocol may be SSL offloaded and reencrypted or passed directly to the server. Copyright KEMP Technologies, Inc. All Rights Reserved. 13

14 Service Configuration Figure 2-7: Real Servers The health check method should be set to TCP Connection Only. Copyright KEMP Technologies, Inc. All Rights Reserved. 14

15 Configuring VMware Horizon (with View) 3 Configuring VMware Horizon (with View) The connection points for the remote clients can be set to the relevant LoadMaster Virtual Services in the Connection Server Settings screen in VMware view. Figure 3-1: Connection Server Settings The HTTP(S) and Blast URLs must be an FQDN and the PCoIP URL must be an IP address. The ports specified must match the Virtual Services ports defined in the LoadMaster. In the context of the example, each Connection Server is configured with the URLs that point to the per-instance Virtual Services on the LoadMaster. The URLs resolve as follows: URL IP Address Viewcon-01.viewlab.net Viewcon-02.viewlab.net Copyright KEMP Technologies, Inc. All Rights Reserved. 15

16 References References Unless otherwise specified, the following documents can be found at Virtual Services and Templates, Feature Description Copyright KEMP Technologies, Inc. All Rights Reserved. 16

17 Document History Document History Date Change Reason for Change Version Resp. Nov 2014 Initial draft First draft of document 1.0 MMcM Jan 2015 Minor change Changed document type 1.1 LB Apr 2015 Updates made Consistency with template 1.2 LB Sep 2015 Screenshot updates LoadMaster reskin 3.0 KG Dec 2015 Release updates Updates for LB Jan 2016 Minor change Updated Copyright Notices 5.0 LB Mar 2016 Release updates Updates for LB Copyright KEMP Technologies, Inc. All Rights Reserved. 17

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