Release Notes for Cisco Jabber for Mac 11.7.x
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- Magdalen Cook
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1 First Published: Last Modified: Build Number Release 11.7(1) The build number for this release is: The DownloadURL file element in the XML file for automatic updates is: Install_Cisco-Jabber-Mac MCwCFAwkbzj3hX1e4xj1+1kfFStzMK86AhRxzXKqZj1KZzo32QYHymsQZBSqAQ!!.zip Release 11.7 The build number for this release is: The DownloadURL file element in the XML file for automatic updates is: Install_Cisco-Jabber-Mac MCwCFAHDXcrORkwjFrrQgJtSk2D+7BDDAhQ5RD_GHUmzMZLEf6uvqyUnLsesiw!!.zip DownloadURL The DownloadURL file element refers to the Cisco Jabber for Mac installation file. The installation file on the update server must be renamed to match this DownloadURL file element name. You can also download the manual installation file, if your users install the client manually. Note To ensure the DSA signature succeeds, configure Web servers to escape special characters. For example, on Microsoft IIS the option is: Allow double spacing. What's New in Release 11.7(1) Resolved Caveats Protocol Handler Enhancements This release includes enhancements for protocols used to create chats and group chats. 1
2 What's New in Release 11.7 Create a group chat by adding a list of participants separated by a semicolon. The following example creates a group chat with BSmith and AMckenzie: xmpp:bsmith@example.com,amckenzie@example.com Include a message subject and text for your chat. The following example creates a chat invitation window. Bsmith and amckenzie are selected, the subject is prepopulated with Support, and once the new group chat is created the text Jabber is prepopulated in the text entry field: im:bsmith@example.com,amckenzie@example;?message;subject=support;body=jabber Resolved Caveats The release provides fixes for some known issues. See the Resolved Caveats in Release 11.7(1). MacOS Sierra This release has been tested against the macos Sierra GM build. What's New in Release 11.7 Chat and Presence Sort Contacts by Status You can order your contacts by presence status or contact name. Select View > Sort Contacts by and choose Name or Status. Search Results Menu Option When you search for a contact in the hub window, the search results show a menu where you can easily select an action to interact with that contact. Contact Search Update Applies to On-Premises deployments only. You can search for contacts using all or some letters in a first name, for example, McKenzie,A matches all contacts with the last name McKenzie and all first names that begin with A. This search works for BDI, EDI, or UDS contact sources. For the UDS contact source, you can also search for incomplete first and last names. For example, searching for McKen,A finds contacts who have a last name that start with McKen and first names that start with A. Locales that switch the first name and last name are also supported. When the search criteria includes a comma (,) any values added for the PredictiveSearchFilter, BDIPredictiveSearchFilter and BDIUseANR parameters are ignored. Contact Card on Hover Users' contact card is displayed when you hover over the contact in your Contact list. This feature is enabled by default and configured by the ContactCardonHover parameter. Multiple Device Messaging (On-Premises Deployments) Users who are signed into multiple devices can see all sent and received IMs on each device. Notifications are synchronized; if an IM is read on one device, it shows as read on other signed-in devices. This feature is enabled by default, but can be disabled with the Disable_MultiDevice_Message parameter. This feature is supported on Cisco Unified Communications Manager IM and Presence service 11.5 and later. The following limitations apply: Clients must be signed-in. Signed-out clients do not display sent or received IMs or notifications. File transfer between multiple devices is not supported-files are available only on the active devices that sent or received the file. Group chat is not supported. 2
3 What's New in Release 11.7 Multiple device messaging cannot be enabled if AES encryption is required Group Chat Improvements A number of improvements have been made to the group chat experience: Group Chat for Enterprise Groups When you hover over a group name for an enterprise group on the Contacts tab, they can start a group chat with all of the available participants in the enterprise group. Alert When Available for Groups You can right-click on any group header and select Alert When Available. They are notified as each member of the group becomes available. Automatically Join a Group Chat You can set to automatically join group chats without accepting an invitation. This option is set in the Chat Preferences window. Start a Group Chat When you hover over a group name on the Contacts tab, a group chat button is displayed. Select the button to start a group chat with all of the available participants in the group. You can select multiple contacts from the Contacts or Chats tabs and the group chat button is displayed. Protocol Handler You can use the ciscoimgroup protocol handler to create group chats in the client. Start a New Chat in Chats Tab Select the new chats button in the Chats tab. You can add participants and a subject line. New Emoticons There are ten new emoticons in this release. Telephony Call Controls in Menu Bar This release includes call controls for calls. During an active call, you can choose Mute Audio or End Call. Call Management Records to Cisco Unified Communications Manager When a call ends Cisco Jabber sends performance and quality information to Cisco Unified Communications Manager similar to Cisco IP desk phones. The following information is sent for both audio and video calls: Number of packets sent and received. Number of octets sent and received. Number of packets lost. Average jitter. The client also sends the following video-specific information: Codec Resolution Framerate The metrics appear in the Cisco Unified Communications Manager CMR record output in plain text format. This data can be read directly or consumed by a telemetry or analytics application. 3
4 What's New in Release 11.7 For more information about configuring Cisco Unified Communications Manager CMR records, see the Call Management Records chapter of the Call Detail Records Administration Guide for your release of Cisco Unified Communications Manager. Ring on All Devices For incoming calls and alerts, configure the sound to play on all devices. This option is set in the Audio/Video Preferences window. Accessories Manager Accessories Manager is a component that provides Unified Communication control APIs to accessory device vendors. Third-party vendors write plugins that are loaded by the application. Third-party devices can use these APIs to perform tasks such as mute audio, answer calls, and end calls from the device. Standard headsets can be connected with speaker and microphone support. Only specific devices interact with Accessories Manager for call control. Please contact your devices vendor for more information. Desk phones are not supported. Supported third party vendors: Logitech Sennheiser Jabra Accessories manager functionality is enabled by default and configured using the EnableAccessoriesManager parameter. You can disable specific Accessories Manager plugins from third party vendors using the BlockAccessoriesManager parameter. Audio Device Selection from the Hub Window In the Phone control drop-down menu on the hub window, the Use my Computer for Calls option lists the audio devices that are currently in use. Different icons are used to distinguish between speaker devices, microphone devices, and headsets. If two audio devices are being used (one for speaker and one for microphone), then both are listed. Select Audio/Video Preferences to open the Audio/Video Preferences window, where you can select alternate speaker and microphone devices. Control Incoming Call Notifications You can specify if notifications are shown for all incoming calls. Using the ShowCallAlerts parameter you can set the default for your users. This feature is enabled by default and a notification is shown for all incoming calls. When this parameter is set to false, you can answer calls on your desk phone or another connected device. Do Not Disturb You can choose whether you want to see incoming call alerts and hear ringtones when your presence is in Do Not Disturb or a custom Do Not Disturb presence. You select these options in the Preferences window. Conference Call Improvements A number of improvements have been made to the conference call experience: Start a Conference Call From the Contacts Group Header or From Multiple Contact Selection When you hover over a group name on the Contacts tab and you have selected Use my conference service in the Meetings Preferences window, a call button is displayed. Select the call button to start a conference call with all of the available participants in the group. Similarly, if you select multiple contacts from the Contacts or Recents tabs, the call button is displayed when you hover over any of the selected contacts. Suggested Participant List for Conference Calls When you are selecting participants to join in a conference call, a list of recent contacts is displayed. 4
5 What's New in Release 11.7 Conference Calls for Enterprise Groups When you hover over a group name for an enterprise group on the Contacts tab, a call button is displayed. You can click this button to start a conference call with all of the available participants in the enterprise group. Visual Refresh There has been a visual refresh in the following areas: Contact card Group chats for Enterprise Groups Conferencing icons The number of participants in a group chat is displayed in the invite. Chat themes and messaging styles have been redesigned. Notifications Preferences refresh The choices for notifications and sounds have been redesigned to align with the Cisco Jabber for Windows client. You can choose to receive notifications for chats, incoming calls, or when your presence is set as Do Not Disturb. Hub window Conversation window and toolbar Call control strip Call, chat and add contact buttons Sign-in screens Accessibility Improved Tabbing for Input Fields You can tab to input fields and use the tab to move between fields. To use this feature select System Preferences > Keyboard > Shortcuts and in the Full Keyboard Access area select All controls. Administrator UDS Directory Authentication Cisco Jabber supports authenticated directory queries when searching for contacts. The authentication is configured on Cisco Unified Communications Manager release 11.5 or later. Installer for Cisco Jabber for Mac This release includes an installer for the Cisco Jabber for Mac client. The installer adds the new version of the client into the Applications folder on your Mac, overwriting any existing version. For further information, see the Installer for Cisco Jabber for Mac section of the Deployment guides. Note You need an administrator password to install Cisco Jabber for Mac using the installer. Secure LDAP Password With this release, a more secure way to configure common account LDAP credentials is to reuse the existing credentials that Jabber uses when connecting to other services, such as Cisco Unified Communications Manager. Jabber no longer supports common account LDAP credentials 5
6 What's New in Release 11.7 that are configured in the device profile. Instead, LDAP credentials can be configured in the Cisco Unified Communications Manager service profile or in the jabber-config.xml file using the directory integration parameters. For more information about configuring LDAP authentication, see the section on Authentication Options in the On-Premises Deployment for Cisco Jabber. We recommend that you use the Service Profile to configure LDAP authentication. Otherwise, you can use the jabber-config.xml using the LDAP_UseCredentialsFrom and LDAPUserDomain parameters, or configure anonymous binding with the UseAnonymousBinding parameter. For information about the new LDAP_UseCredentialsFrom, LdapUserDomain, and UseAnonymousBinding parameters, see the Parameters Reference Guide. Configuring LDAP authentication in both the Service Profile and the jabber-config.xml is not supported. If you do configure using both, then they must use the same credentials. Next Generation Encryption This release supports the following next generation encryption: TLS 1.2 and Next Generation Encryption RSA Ciphers can be enforced on all Cisco Jabber interfaces. This change allows Cisco Jabber to comply with US Federal requirements. SHA-2 hashing for digital signatures is now supported. In addition to SHA-1, SHA-2 hashing in CAPF responses to Cisco Unified Communications Manager is now supported. Cisco Jabber supports 3072 and 4096-bit RSA key lengths. For more information on Next Generation Encryption, see see security-center/next-generation-cryptography.html Persistent Chat HA Support High availability is supported for the persistent chat feature. During the failover window, users may be prompted that they can't send messages. When the node has failed over, users automatically rejoin the chat room and can send messages again. Self-care Portal Show or Hide Configuration You can configure if the Self-Care portal tab is available. This is configured using the ShowSelfCarePortal parameter and the tab is available by default. Supported Operating Systems Cisco Jabber for Mac is only supported on the following operating systems: Apple OS X El Capitan (or later) Apple OS X Yosemite (or later) Voic Failover When the primary server becomes unavailable or unreachable, if a secondary voic server is configured, then the clients automatically failover to the secondary voic server. 6
7 Requirements Requirements Software Requirements Server Operating systems Software Apple OS X El Capitan (or later) Apple OS X Yosemite (or later) On-premises servers Cisco Unified Communications Manager version 9.x or later Cisco Unified Communications Manager IM & Presence version 9.x or later Cisco Unity Connection version 8.6(2) or later Cisco WebEx Meetings Server version 2.0 or later Cisco Expressway Series for Cisco Unified Communications Manager Cisco Expressway-E Version or later Cisco Expressway-C Version or later Cisco TelePresence Video Communication Server Cisco VCS Expressway Version or later Cisco VCS Control Version or later Cloud-based servers Cisco WebEx Messenger service Cisco WebEx Meeting Center, minimum supported versions T28 or later Directory servers Active Directory Domain Services for Windows Server 2012 R2 Active Directory Domain Services for Windows Server 2008 R2 Cisco Unified Communications Manager User Data Service (UDS) Cisco Jabber supports UDS with Cisco Unified Communications Manager version 9.1(2) with the COP file cmterm-cucm-uds cop.sgn. OpenLDAP 2.4 and later 7
8 Hardware Requirements Hardware Requirements Hardware Installed RAM Free Physical Memory Free Disk Space CPU Speed and Type Requirement 2 GB RAM 1GB 300 MB Intel Core 2 Duo or later processors in any of the following Apple hardware: Mac Pro MacBook Pro (including Retina Display model) MacBook MacBook Air imac Mac Mini I/O Ports USB 2.0 for USB camera and audio devices. Network Requirements Ports and Protocols The client uses the ports and protocols listed in the following table. If you plan to deploy a firewall between the client and a server, configure the firewall to allow these ports and protocols. Port Application Layer Protocol Transport Layer Protocol Description Configuration 8
9 Network Requirements Port Application Layer Protocol Transport Layer Protocol Description 6970 HTTP Connect to the TFTP server to download client configuration files HTTPS Connects to the TFTP server to download client configuration files securely for Cisco Unified Communications Manager release 11.0 and later. 53 DNS UDP Hostname resolution CAPF Issues Locally Significant Certificates (LSC) to IP phones. This port is the listening port for Cisco Unified Communications Manager Certificate Authority Proxy Function (CAPF) enrollment HTTPS Traffic to Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence Service SOAP Connects to local port to provide Simple Object Access Protocol (SOAP) web services. Directory Integration For LDAP contact resolution one of the following ports are used based on LDAP configuration. 389 LDAP LDAP (UDP) Connects to an LDAP directory service LDAP Connects to a Global Catalog server for contact searches. 636 LDAPS LDAPS Connects securely to an LDAP directory service LDAPS LDAPS Connects securely to the Global Catalog server. Instant Messaging and Presence 443 XMPP XMPP traffic to the WebEx Messenger service. The client sends XMPP through this port in cloud-based deployments only. If port 443 is blocked, the client falls back to port XMPP Connects to Cisco Unified Communications Manager IM and Presence Service for instant messaging and presence SOCKS5 Bytestream Peer to Peer file transfer, In on-premises deployments, the client also uses this port to send screen captures HTTPS MFT File transfer (On-Premises only). Communication Manager Signaling 9
10 Network Requirements Port Application Layer Protocol Transport Layer Protocol Description 2748 CTI Computer Telephony Interface (CTI) used for desk phone control SIP Provides Session Initiation Protocol (SIP) call signaling SIP over TLS SIP over Provides secure SIP call signaling. (Used if Secure SIP is enabled for device.) to FECC UDP Far end camera control (FECC) to 6070 BFCP UDP Binary Floor Control Protocol (BFCP) for video screen sharing capabilities. Voice or Video Media Exchange to RTP/SRTP UDP Cisco Unified Communications Manager media port range used for audio, video, and BFCP video desktop share to RTP/SRTP UDP Cisco Hybrid Services (Jabber to Jabber calling) media port range used for audio and video to RDP IM-only desktop share. Applies to Cisco Jabber for Windows only. Unity Connection 7080 HTTP Used for Cisco Unity Connection to receive notifications of voice messages (new message, message update, and message deleted) HTTPS Used for Cisco Unity Connection to securely receive notifications of voice messages (new message, message update, and message deleted). 443 HTTPS Connects to Cisco Unity Connection for voic . Cisco WebEx Meetings 80 HTTP Connects to Cisco WebEx Meeting Center for meetings. 443 HTTPS Connects to Cisco WebEx Meeting Center for meetings HTTPS Web access to Cisco Unified Communications Manager and includes connections for the following: Cisco Unified Communications Manager IP Phone (CCMCIP) server for assigned devices. User Data Service (UDS) for contact resolution. 10
11 Limitations and Restrictions Ports for Other Services and Protocols In addition to the ports listed in this section, review the required ports for all protocols and services in your deployment. You can find the port and protocol requirements for different servers in the following documents: For Cisco Unified Communications Manager, Cisco Unified Communications Manager IM and Presence Service, see the and UDP Port Usage Guide. For Cisco Unity Connection, see the System Administration Guide. For Cisco WebEx Meetings Server, see the Administration Guide. For Cisco WebEx services, see the Administrator's Guide. For Expressway for Mobile and Remote Access, refer to Cisco Expressway IP Port Usage for Firewall Traversal. For file transfer port usage, see the Configuration and Administration of IM and Presence Service on Cisco Unified Communications Manager. Limitations and Restrictions Audio Device Setting After Upgrade When users upgrade the client, intermittently this results in a reset of their selected audio devices. To resolve this issue, set the audio devices in the Audio/Video Preferences window. This limitation is documented in CSCva Antivirus When the client connects to Cisco Unity Connection on a device that has antivirus software, users can have issues with voic connections. To resolve this issue, add the Cisco Unity Connection server information to the exceptions list for the antivirus software. Users in Common Identity There is a known issue signing into Cisco Jabber for some users who have migrated to Common Identity. If users receive an Incorrect user name or password error message when entering their username and password, see the following knowledge base article WBX /myr=false. Creating and Configuring Devices for Users in Cisco Unified Communications Manager 11.0 If you are creating devices for users in Cisco Unified Communications Manager 11.0, you can now specify a key order as RSA Only, EC Only or EC Preferred, RSA Backup. However, the EC Only option is not supported by Cisco Jabber, and if you select it, the client fails to connect to the server. Certificate Validation for CTI Connections Cisco Jabber uses certificate validation for CTI connections. We recommend using either Public CA or Private CA to sign certificates. 11
12 Caveats Connecting to Cisco Unified Communications Manager using a self-signed certificate, results in a certificate validation failure, to resolve this issue do one of the following: The user accepts the invalid Cisco Unified Communications Manager self-signed certificate on first certificate validation failure and Cisco Jabber saves this certificate to the trust store. Deploy the certificates using a certificate deployment management application. Expressway for Mobile and Remote Access Deployment For an Expressway for Mobile and Remote Access deployment, when using an online certificate status protocol (OCSP) or online certificate revocation lists (CRL) to obtain the revocation status of the certificates, the Cisco Jabber client expects a response time of less than 5 seconds. Connections will fail if the response time is greater than the expected 5 seconds. Network Disconnection When Using Cisco Jabber on Audio or Video Call There is a known issue in the Mac OS where network interfaces drop intermittently when DSCP is enabled. If you encounter this issue, do the following: 1 Select Preferences > Calls > Advanced. 2 Uncheck Enable Differentiated Service for Calls. Standard CTI Secure Connection User Group Cisco Jabber for Mac does not currently support CTI connections over transport layer security (TLS). As a result, Cisco Jabber for Mac users cannot switch from using a CSF device to using a desk phone device if they belong to the Standard CTI Secure Connection user group. Caveats Caveats describe unexpected behavior. The following sections describe how to obtain the latest information. Bug Severity Levels Known defects, or bugs, have a severity level that indicates the priority of the defect. These release notes include the following bug types: All severity level 1 or 2 bugs Significant severity level 3 bugs All customer-found bugs except severity level 6 enhancement requests Severity Level 1 Catastrophic 2 Severe Description Reasonably common circumstances cause the entire system to fail, or a major subsystem to stop working, or other devices on the network to be disrupted. No workarounds exist. Important functions are unusable and workarounds do not exist. Other functions and the rest of the network is operating normally. 12
13 Search for Bugs Severity Level 3 Moderate 4 Minor 5 Cosmetic 6 Enhancement Description Failures occur in unusual circumstances, or minor features do not work at all, or other failures occur but low-impact workarounds exist. This is the highest level for documentation bugs. Failures occur under very unusual circumstances, but operation essentially recovers without intervention. Users do not need to install any workarounds and performance impact is tolerable. Defects do not cause any detrimental effect on system functionality. Requests for new functionality or feature improvements. Search for Bugs To search for bugs not listed here, use the Bug Search Tool. Step 1 Step 2 Step 3 To access the Bug Search Tool, go to Sign in with your Cisco.com user ID and password. To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter. Alternatively, you can search by product and release. Resolved Caveats in Release 11.7(1) Identifier CSCva98241 CSCva13400 Severity 2 3 Headline Directory search not working if username not in UPN format. Cisco Jabber for Mac crashed Resolved Caveats in Release 11.7 Identifier CSCuz71145 CSCuz72904 CSCuz90945 Severity Headline Jabber for Mac Chatroom Notifications Inoperable Users lose presence in Jabber when starting and ending a WebEx meeting. Jabber for Mac contact card executes a bulk search on the private API 13
14 Resolved Caveats in Release
15 2016 Cisco Systems, Inc. All rights reserved.
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